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U.S. Bank Access® OnlineMobile App Complaints & User Negative Comments 2024
U.S. Bank Access® OnlineMobile app received 52 complaints, negative comments and reviews by users. Have you ever had a bad experience using U.S. Bank Access® OnlineMobile? Can you share your negative thoughts about u.s. bank access® onlinemobile?
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U.S. Bank Access® OnlineMobile for Negative User Reviews
✓ Worthless online bankingTried all day, got no where. Changing banks, these people in my opinion are not able to help after 6 phone calls..Version: 7.5.0
✓ UnreliableRandomly says my login is wrong, frequently says that app is not available, won’t let me use fingerprint to login, just not very reliable. Also limited ability to pay my mortgage..Version: 7.12.0
✓ New update, unable to log inDoes nothing when trying to log in. Cant get past log in screen. App was trash before, now worse as unusable.Version: 7.28.2
✓ Just a customerI tried to download an app tp use on my iPad. What I got was jerked around on some kind of a corporate card thing. Fortunately my credit union app works. I’m moving all my money over there. Your lame IT just cost you a customer. Paul Fleming.Version: 7.12.0
✓ Almost there…To truly replace Access Online we need transaction management - specifically the ability to add allocations using accounting codes. All other features are working great..Version: 7.23.0
✓ Limited functionalityPlease add ability to add attachments to transactions.Version: 7.9.0
✓ Worst everWorst bank, terrible card, horrendous website and ap- the worst. Forced to use the card for work and absolutely hate it. When disputing a transaction you are told to MAIL OR FAX receipts. It’s literally Victorian..Version: 7.29.6
✓ Why the constant please leave a reviewEvery time I attach a receipt to a transaction it ask for a review… well here you go US Bank. 1 star for asking every time I attach a receipt. Would have been 3 stars if it asked once a day everyday. But not when I have 60 transactions and I keep getting the annoying pop ups. UI is alright, design makes it a little difficult to segregate information from 1 transaction to the other..Version: 8.0.1
✓ Crashing since last IOS updateConsistently crashing since last update. Have deleted and reinstalled and will not open without crashing..Version: 7.20.0
✓ Ridiculous App!This app worked ok till today when it quit letting me access my transactions. Useless US Bank “help” cannot figure out why I can log in with my PC but not with the App. All my software is up to date, nothing changed with my credit card details and no one has any solutions. Don’t waste your time!.Version: 7.3.8
✓ Stop asking me to review your appEvery screen change you ask me to review the app. Even after clicking not now. Also your app isn’t great..Version: 7.28.0
✓ ConfusingRename your app - this app has the correct logo on it, but is not for consumers. The other one I’m actually supposed to use has a different US bank logo I’ve never seen before leading me to question its legitimacy before I even download it..Version: 7.9.0
✓ Is bank appEvery time us bank updates redo the apps there is few things wrong some area that want you to type your phone number or some number ,ok I can see where you put numbers in but nothing it looks like blink line or no where to put your number in so I keep tapping in the area where I think that number goes after an hour of trying it pop up where I can put number in. I know it is not my cellphone because I tried with my son’s cellphone same thing. I give them a 2 stars..Version: 7.10.0
✓ Poorly Labeled AppsThere are at least 4 US Bank apps in the App Store. It’s very confusing to determine which app is the correct one to use. Why do you need so many? Citi, Chase and B of A don’t have this problem..Version: 7.14.0
✓ Lacks Basic functionality, have to use pen and paper to track stuffI have to use this app for work. I have two main complaints. One I can’t see pending transactions. Two the transactions delete after 99 and you don’t have them broken off by month so it’s just a huge running list which makes this app hard to use. Update this thing into the modern era because this app is like driving a car with no Windows. You can’t get real-time insight or organized financial data so I have to track everything with a pen and paper..Version: 8.2.0
✓ Worst banking appThis dumb app and bank make account online access seem harder than illegally crossing the US border or shoplifting in the West Coast. Customer service reps are very slow and unhelpful..Version: 7.28.0
✓ Stuck at Licensing Agreement PageJust loaded the app on my iOS device running iOS version 14.4.2. I am stuck at the Licensing Agreement page. Very disappointed..Version: 7.19.0
✓ Why bother have it on Canadian App Store?The Canadian version of Access online is provided by TD bank but clearly it’s using this same system. But when I tried login here with my credentials it says not applicable..Version: 7.5.0
✓ UselessI don't know why these idiots bother updating this app since they never fix the problems, this app is a joke, I just hope us bank hires better bankers than they do app developers..Version: 7.3.5
✓ Unclear Titling causes non-corporate customers to download wrong app - very poor naming of appsThe authors of this app do not tell you in the title that this version is for corporate customers/users. It cannot be used by regular bank customers for a regular US Bank account. Customers must download the other poorly titled US Bank app. It would be helpful if the US Bank management cared enough good customer service and carefully titled their apps so customers don't have to drill down into all their apps in the store to find the right app that meets their needs by creating useful, explanatory titles for the apps that tell the customers the target audience of the app. Examples of better app titles are: US Bank online for regular customer accounts US Bank online for business accounts Ya think!.Version: 7.5.0
✓ InputStop trying to get a survey on ease of use while I am trying to USE the app, might get better reviews..Version: 7.17.0
✓ Buggy, clunky, difficult to useI want to make a payment. What bank credit car doesn’t want their money? This one makes you jump through hoops to make a payment. What should be simple to do isn’t simple. Why must this be so difficult? I want to give you money and you want to make me work for it. If it were up to me, I would dump this account!.Version: 7.18.0
✓ Online banking does not workThe app requested for my “organization”, what is that?.Version: 7.10.0
✓ This is my least favorite app in existenceEnough said.Version: 8.3.0
✓ ZeroWould rate zero if that was an option..Version: 8.0.1
✓ Two major problems so farThis is my first time using this app on my iPad mini 4 that I just bought specifically to do online banking because it always screws up on my iPhone 7. Right off the bat I found two major problems/inconveniences. One, it doesn’t rotate so that I can use my keyboard and two, it doesn’t give a total amount scheduled in bills so I have to continually add up the payments scheduled manually. One shouldn’t have to rely on a laptop or larger technical apparatus these days to perform simple bill pay..Version: 7.5.0
✓ Broken by 07/22 UpdateSince the update, entering the credentials for an account and clicking the login button just clears the password field and then does nothing without granting access to the account info. Previously a perfectly acceptable 3-4/5 app for a corporate account.Version: 7.28.2
✓ Lousy user experienceCan’t get in, password reset, download latest version, new password still doesn’t work(no error though). Give me a break..Version: 7.29.0
✓ Needs updated will not loadNeeds updated will not load.Version: 7.20.0
✓ TrashThis app is no good. Tells me that ok locked out of my account. Then, when I call customer service, they tell me that I’m not locked out and should be working fine. Transfer me tech support but no help?? However, I have no problems going to their website. Just a bad app..Version: 7.28.0
✓ Almost usefulWill not let you approve transactions Will not let you scan receipts, instead you have to take photos Will not let you add comments..Version: 7.27.0
✓ Unreliable AppPeople, please be aware. This is the worst financial app in a way that you can’t even have access to your accounts for online banking and Most of the times during the day when I try to open the account it prompts “oops error our side, try again”!! Called their technical support and their representative acknowledged that they have lots of complains from customers and she just passes the complaints to developer. By the way this has been going on for months....Version: 7.17.0
✓ Poor appCompare to expansify this app is poor, way too long to get the transactions so you need to keep the receipts waiting that the transaction come 😖.Version: 7.19.0
✓ The reviews say it all.After hours and hours of troubleshooting and bouncing between multiple support departments I’ve given up wasting my time. Website works fine - Ap is trash, uninstalled..Version: 7.13.0
✓ I hate itThis whatever it’s called is a joke , Well what can you aspect corporate use it …..Version: 7.28.0
✓ “Upgrade” that made app unusableWe used the app to pay bills. The last 2 days we got a blank blue screen. After trying to fix it ourselves called support. No help. She claimed change was a month ago but we paid a bill a week ago. Blamed our I pad for being too old. A “minor bug fix” that destroyed the app for some device users is very poor coding..Version: 7.9.0
✓ So sadThis is funny though, even the review feature won’t work. Online banking via website won’t work either. Good news! Bank by phone works, took no time, meanwhile the app is still trying to load. Changing banks today..Version: 7.3.5
✓ Worst bank app ever.If you are looking for heartache look no further, the US bank app is for you. The user interface for both their app and their main website is such a insult to navigate around, It’s like they tried to make it purposely difficult to pay your bills, even just finding your balance is a nightmare. If this was not my corporate card and I was forced to use it by my job, I would never in my entire life use US Bank. US Bank if your reading this, I beg you to get all your crap together and then fix that crap. Please and Thank you! J..Version: 7.17.0
✓ Always logs me out, FaceID never worksThis app is garbage, it always logs me out of my account and will never US FaceID. It’s unintuitive and very poorly laid out.Version: 7.27.0
✓ Pathetic TouchID performanceThe TouchID functionality is a joke in this app. It doesn’t work most of the time. The person in charge of the app development should get another job. I have used the USAA mobile app with TouchID for 2.5+ years and it hasn’t failed a SINGLE TIME. This pathetic excuse of TouchID functionality in the US Bank app needs to be disabled immediately to stop misleading it’s customers..Version: 7.3.8
✓ PoorThis app is misleading. The app has an option for registering online, but the answer from customer service, when called, because of registering problem, is that the app can access online only after registering the card first on a desktop with windows system. Also, Customer service quality survey option only disconnects the call without allowing for actual quality survey..Version: 7.8.0
✓ Hate This CardConstantly locks me out, doesn’t recognize my name, password, security questions. I don’t get billing information until it’s overdue. Why can every other banking institution get it right and you are just awful..Version: 7.17.0
✓ Still can’t save payment accountsIs this 2005? Bc this app seems to be stuck in it. Let me pay my account with an external account without entering the checking and routing EVERY time I need to pay (like EVERY other bank out there....).Version: 7.10.0
✓ Good for review but lacks featuresI was hoping to see that you could use a smartphone to take a picture of a receipt and attach it to the transactions. Like you can in web version. However, there are limited features. Good for a general summary overview of the account but that's about it.Version: 7.13.0
✓ Waste of technologySo stupid, you have to wait weeks for transactions to show up so you end up having to hold onto a pile of receipts anyway. Completely backwards..Version: 8.1.0
✓ So frustratingThis app is so frustrating. This is second time I have gotten a new phone and tried to log into the app. Well guess what? It wants a phone number. Enter my phone number. Guess what? It’s already being used. Yes! By me! Why can’t my app data transfer? Now I can’t log in..Version: 7.25.0
✓ AwfulUS Bank consistently delivers the worst app and worst website in banking. They are clumsy, user hostile, brittle, and opaque. If this wasn’t my company’s card account, I would drop it in a second. Utterly awful..Version: 7.25.0
✓ US Bank broke their app !Simply does not work !!!.Version: 7.29.0
✓ New app is awful. Please bring back the previous versionNew app is awful. 1. Sometimes remembers previous login. Sometimes does not. 2. GUI does render correctly on an iPhone SE. I think the developers user larger smart phones and have not adequately tested legacy smart phones. 3. Bill pay has added an extra, no-value ID step to making a payment. More clicks required to get something done. Been thinking about returning to Bank of America so I can painlessly accomplish mobile banking..Version: 7.9.0
✓ Stone-age technologyPretty frustrating to us this app. It doesn’t recognize userid password and won’t login. Same thing works on website (which still is inefficient to use). When the app works, the it would keep asking for password every time logging in, even though faceid is enabled. It’s irritating to see how in this seamless world, this app works as if in stone-age..Version: 7.29.0
✓ No alerts??!!This app supports txt or email alerts but no iOS alerts?!!.Version: 7.11.0
✓ SurveysWhy are you wasting my time while I’m trying to finish my reports.Version: 7.29.5
🙂 U.S. Bank Access® OnlineMobile Positive Reviews
U.S. Bank Access® OnlineMobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact U.S. Bank Access® OnlineMobile.
⛔ U.S. Bank Access® OnlineMobile Problems
