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PetPage App Complaints & User Negative Comments 2024
PetPage app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using PetPage? Can you share your negative thoughts about petpage?
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PetPage for Negative User Reviews
✓ App is limited but ok. Have a question...When I downloaded the app all the animals I’ve had in the past are showing up. I’d rather not be reminded of some of them who have passed on. How do I delete them?.Version: 1.15.0
✓ KimGreat idea! Love seeing all my girls records on my phone and refills for scripts are easy! Only issue I have is that the blue menu takes up half the page, I think it’s supposed to disappear when you are filling in a form, but it doesn’t and it won’t let you hit ‘submit’. Wish I could attach a screen shot. If u could fix that bug, that’d be great!.Version: 1.14.1
✓ BEWARE - NO PRIVACYThis app is perfectly functional for tracking your pets records & making appointments. HOWEVER, once installed it has access to your photos without any permission requests and it doesn’t show up in your app list so you cannot set any permissions. There is no way to tell what else it has access to such as tracking data, microphone etc. I’m deleting this app and informing my vet..Version: 1.17.0
✓ The app connected me to my old vetThis app “sets itself up” by using the email you gave your vet. I moved two years ago, and the app has connected me to my previous vet (I gave the previous vet and the current vet the same email address, naturally), and that’s where we are stuck. No way of connecting to the current vet. There is no troubleshooting guide, and no options to correct this. By the way, perhaps some people have > 1 vet (e.g. if they spend their winters in FL), but there is no option for this either. Worthless..Version: 1.17.0
✓ Can’t start evenThis app won’t even send me the confirmation email to get started. Great concept but needs a lot of work.Version: 1.17.0
✓ Good but Needs ImprovementsJust recently got an email from my vet about this app and just started using it. Some of the information in the app was incorrect, my pets prescription information was not up to date and my pets records were not there. I am blaming my vet for this since they probably haven’t uploaded all their records to the app yet. However, I do blame the app for its extremely poor readability ( tiny grey letters on a white background are difficult to see). Also, would be nice to be able to use Touch ID to open app rather than type a password each time. Will be a very useful app if these issues are resolved..Version: 1.15.0
✓ Doesn’t workI’ve tried to sign up multiple times and it won’t send me the confirmation email. I can’t even sign in to see anything with the app..Version: 1.17.0
✓ Bottom menu prevents submitting any requestsThis app has some good features such as an option to renew your pet’s medication and a running list of previous appointments and vaccinations. Unfortunately this does not make up for the poor design. The bottom menu takes up half of the screen and makes processing anything on this app useless, given that the bottom half of all of the forms are buried under the much too big bottom menu..Version: 1.14.1
✓ Having issues seeing my pets informationDownloaded the latest version of the app. Went to one of my pets information page. Was unable to see because of the menu at the bottom of the page. It was vertical instead of horizontal..Version: 1.14.1
✓ Not as described, reallyFirst, those that are having problems signing up, I'm guessing, don't know how this works. If YOUR VET uses this app/setup/website then YOUR VET has to have your email in their system linked to your account. If your vet doesn't have your email address linked with their system then you will be unable to properly sign up. The app works fine for appointment requests, to see future appointments, and what your pet is due for. What I can't find, what the app is missing, are actual records of your pet's history. No shot records, no past visit summaries, etc and the app description states "medical records". So that's my disappointment in the app..Version: 1.12.0
✓ Just downloaded the App. Malfunctioning alreadyOpened the App after signing in and sending an email. It said I am not authorized. Uninstalled and reinstalled the App. Restarted my phone. Asked for updated password. It’s still freezing and not allowing me to type..Version: 1.17.0
✓ UselessMy vet switched to this app for some reason. Now I can’t access appointment notes, lab results, or weight history. Just the appointment dates and prescriptions are listed. So inadequate. Who would ship this no-feature app?.Version: 1.17.0
✓ Needs workWas able to log in once back in February and now it doesn't send me the reset password email....useless.Version: 1.17.0
✓ Download App and that’s the dead endMy vet recommended this app, downloaded it and then that’s it. Can proceed past the sign up. No other option or menu to navigate.Version: 1.13.0
✓ Login stopped workingI loved this app until it stopped working a couple months ago. I can no longer sign in and when I try to reset my password, it doesn’t even send a link to my email address. This app is now 100% useless..Version: 1.17.0
✓ WorthlessIf your pet isn’t seen at the only address listed then it’s pointless to use this app. Finding the correct address is close to, if not impossible..Version: 1.17.0
✓ Doesn’t work for meTried to log in with my particulars, and it did not accept them. Choose the option to reset the password, and was told they sent an email to me, but never received it..Version: 1.15.0
✓ Should be removed from App Store. Totally dysfunctional June 2021This app has clearly been abandoned. No updates from their 1.x version in an entire year. impossible to sign up for an account (the app just crashes 100% of the time when I try to enter my email address)..Version: 1.17.0
✓ Improvement needed!Can you help us a bit? We are nearly low-vision and realized that the fonts on that app is hard to read. Looks like it’s one pixel wide. Barely readable. Few suggestion: 1. Night mode option 2. Option to thicken the fonts (adjustable as well) 3. 2-finger zoom feature Thanks a heap!.Version: 1.17.0
✓ Please noteI have recently download the pet page app on my iPhone when I get into it to browse around clicked on an icon (pets, etc.) it'll glitch and kick me off again. I am not happy..Version: 1.17.0
✓ Aspirational with no sign of technical progressGreat idea, but it is obviously orphaned by its designer as seen by their failure to fix long term problems dealing with screen format. The menu obscures 75% of the screen which compresses information to nearly unreadable dimensions. Further, the app is only as useful as the data input from the vets which is minimal. Inoculation and appointment dates is hardly worth the space..Version: 1.16.0
✓ Main ridgeDownloaded this app because my vet uses this. Thought I could simply print off the shot records for one of my pets but couldn’t figure out how to do so. Ended up having my vet email me the shot records which kind of defeats one purpose of mine for having the app..Version: 1.15.0
✓ Who’s in charge?Ok. If the Vet’s aren’t taking responsibility for what this app does and doesn’t do, will whoever can update this please respond to all these poor reviews with what they’re going to do about the problems and then do it? I did say please. If this app worked the way it’s advertised, it’s such a great idea! Very useful, but sadly it’s quite unusable for all the reasons stated in other reviews. Thank you..Version: 1.15.0
✓ Didn’t workLoaded the app after seeing a note about it on my vet’s website. What came next wasn’t clear. Vet explained hit the resend confirmation email button. Even though the app said email sent, no email, not even in the junk folder. App got deleted..Version: 1.13.0
✓ PLEASE FIX DESIGNThis app seems super helpful for setting appointments and staying up-to-date on my pet, but the button menu across the bottom literally takes up half of my phone screen. The menu covers the bottom half of any given page, and I don’t see a way to change the settings to fix it. I’m missing parts of forms because I can’t scroll to see the bottom!! Please fix this in an update soon!! The app is almost unusable as it is now!.Version: 1.14.1
✓ Can only have one pet listed?I have two cats, but started the app with the newest we adopted as a stray and can’t find ANY way of adding another pet into the interface though she already has records with the same vet. Given the other reviews of this app, I’d say the developers really don’t care about the concerns of those who use it and make the vet clinics look like fools for using it. Shame. Fix your app!!! There is a whole litany of complaints here from a year or more ago and your last update was 5 months ago, which didn’t seem to fix anything but “bugs”..Version: 1.17.0
✓ Doesn’t workI downloaded the app because I saw a poster advertising it at my vet. I tried to register, it did not work. I tried resending the email several times but it never comes through. I confirmed my vet has the correct email on file, tried again and it just doesn’t work. Very disappointing..Version: 1.14.1
✓ DisappointedThe concept of this app is great, but the medical info you are able to access is very basic. There’s no way to view her dental extraction records, her logged weight (which I assume is recorded at each visit) or result history for each visit. This isn’t as informative as I thought it would be..Version: 1.17.0
✓ Broken accessibilityThis app used to be accessible using voice over, but for some reason now, it no longer works. I am unable to except the terms in order to proceed into the app as before. Please update, and fix accessibility..Version: 1.14.0
✓ DisappointedThe concept is great however if you switch vet clinics it does not switch clinics even when requested. My new clinic also uses the software but it’s useless. Even prescription requests are sent to the other practice. No medical records are listed, and worse multiple emails sent to Ally DVM without a response. Evident of poor customer care with no fixes to the app with multiple bad reviews..Version: 1.15.0
✓ Fantastic idea, annoying flawsI love this idea, I didn’t even know who to call in the event an emergency happened after vet office hours and now I do. However when I try to submit a appointment request the blue menu doesn’t disappear or move and I cannot scroll far enough to click the submit button. I feel terrible leaving messages at my vets office at 12am but I need to make sure this appointment time and day works ASAP so it would be amazing if they fixed that..Version: 1.15.0
✓ Not very usefulOur local vet recommended this app as a portal to accessing our pets’ records, but the only records available are our pets’ birthdays and past appointment dates. Why bother?.Version: 1.17.0
✓ Needs some fixesFrom what I see, the app looks good, but on certain screens you can’t scroll down all the way. Like I’m trying to scroll through my pets and this blue screen prevents me from scrolling all the way to see my other pets. Then on the main page it gives you your vet and more info. Once again I can’t scroll all the way because of that blue screen blocking. Please fix..Version: 1.14.0
✓ HorribleCan’t even login to the darn app. Won’t let you sign up or send any emails..Version: 1.12.0
✓ Great PotentialNeed to fix this bottom nav bar issue that takes up half the screen. Would love to see all her vaccinations etc..Version: 1.17.0
✓ Update to Touch or Face IDI liked the app when I could get into it, but the developer doesn’t seem to keep up with the technology- it doesn’t support Touch or Face ID so it asks for email address and password everything. I try and bring those in from my password programs - doesn’t work so I just go log into the vet’s website.....it is faster. The app seems to be useless - I’ll try it again if you update to current ID technology..Version: 1.17.0
✓ Difficultly formatted—small flaw makes platform uselessI love how convenient this app makes scheduling appointments, in theory. The menu at the bottom of the app does not collapse, and therefore makes it literally impossible to see everything on the page. It also means that I have to play a game of hit or miss when trying to press buttons because the menu obscures things like the button to request an appointment. If the bottom menu was either completely removed (since there’s already a collapsed side menu) or collapsible, the app would easily have four to five stars from me. This one flaw renders the app useless..Version: 1.14.1
✓ DecentI can find a decent amount of information on my pet appointments, can ask for prescriptions and additional appointments. However, the info is not very detailed, just says the date of the appointment and reason. Would love to see patient summaries or notes added. Also, I go to more than one veterinarian but don’t see an option to add more than one. Can that be added? Is it an option? I have a specialty/emergency vet, and a primary one. Would make sense to have the option to add more that having to choose just one..Version: 1.17.0
✓ GarbageMy vet sent an invite. You have to confirm your account. It says it sent an email to do so, but no email. Tried a multitude of times over several days. Again… garbage! Removing from my apps.Version: 1.17.0
✓ Cant log inI used to have this app on an old phone now it wont let me log in. I have requested to reset the password multiple times and no email is ever sent. This app is a joke. Once you have it you cant really even do much it! It doesn't store your pet records it allows you to request them but thats it..Version: 1.15.0
✓ Works but not optimized for new iPhonesWhen will this app be optimized to fit to the entire screen of the new iPhones cause right now it does not maximize the app to my screen size..Version: 1.14.1
✓ Awful attempt at what could have been a cool appThis app is no where near finished. Far too many issues with simply updating your profile or really just ANY information. You have to send in a request for any little thing you want changed. Also, they didn’t have my current pet, they had only a recently deceased pet showing up. So instead of being able to quickly fix that, I had to send a request for the pets name change, request to remove his profile but not the info, request for the deletion of his picture showing up every time I open the app, a request for adding my new pet, adding her name etc., etc., etc. Thanks for the reminder, fix this dumb app or delete it, that’s my request..Version: 1.17.0
✓ Shows promise, but needs some work before it can be used.First, the confirmation email was blank on a mobile device. When I switched to my PC to click on the confirmation link, I was able to log into the app but it shows my previous vet, with seemingly no way to change it. Hopefully this will all get fixed fairly soon..Version: 1.17.0
✓ It’s good in theoryBut the day after my one of my cats passed away, this website just erased everything about that cat. Even took the picture down. That really was like a slap in the face. My vet said they just recorded the death and they don’t have any control over what this app does. Why would they just do that? I can only have living pets on this app?.Version: 1.14.1
✓ WorthlessHelpful if you want to send a message to your vets office. But then again, phones work for that too. No valuable information available on here. None of my pets medical records..Version: 1.17.0
✓ Needs ImprovementCannot use app, needs better settinds to change font color and size in order to be able to use the app. Light blue font on a white background not a good idea. Dark Mode would slso be a nice idea. My vet switched to this app from their previous app manager and it was a lot easier to use..Version: 1.17.0
✓ Not usefulAs previously noted the actual records aren’t there, just appointment dates. When you open the menu bar it overlaps the main screen and it looks like some app developed in 2000. The two stars were for useful listing of prescriptions and the date prescribed. Also interesting to see how often we go, anything for our sweet girl..Version: 1.15.0
✓ Good app but.....This isn’t a bad app. The Pet ID Card needs to display the due date for vaccinations instead of the date it was given. We travel and having to keep our paper records is not a good option for us..Version: 1.17.0
✓ Terrible stability, crashes non-stop!It used to be decent, but in the last few months, it literally will not work. It crashes every single time I try to use the app. Fix your freaking app!!!!.Version: 1.17.0
✓ Doesn’t workTried three times to have the app send the email confirmation required for log in and it never sends such an email. So impossible to log in.Version: 1.17.0
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