JCPenney – Shopping & Coupons Positive Reviews

JCPenney – Shopping & Coupons App User Positive Comments 2024

JCPenney – Shopping & Coupons app received 19 positive comments and reviews by users. Can you share your positive thoughts about jcpenney – shopping & coupons?

JCPenney – Shopping & Coupons for Positive User Reviews

✓ Not user friendly!!I love JCP, but the app is not user friendly at all!! I got a message that an item in my cart was much cheaper due to a current coupon. I was excited and added a couple of items, then began to place my order. All of a sudden I had a “some items in your cart don’t qualify” message pop up, and it was the item I’d gotten the email about!! The back arrow is so close to my phone case that it’s difficult to use. And you find an item you’ve put search criteria in for, like size, and it pulls it up only to be out of stock. This is especially bad on clearance items. I’ve also tried scanning my jcp card in about 4 times, but it doesn’t take it - probably because the card is so glittery. Then I input it manually and it doesn’t save it! I tried to do in store pickup last night, so it asked for info on the person picking it up. I entered it twice, and it went right back to a screen asking me to enter it again. I’m really frustrated and becoming hesitant to order anything! Shopping is supposed to be enjoyable, not maddening and stressful!.TbocampVersion: 8.9.1

✓ Very usefulWhen I went to JP I was just looking around, then I was looking through some nice fragrance. I just fall in love with one but with my budget I wasn’t able to get it, one of the ladies ask me if I will like to apply for the JP card at first I was no way I’m going to ended up with another bill, but I was like let’s just do it anyways I’m not going to qualify. My biggest surprise I did qualify, I ended up with my perfume a great customer service and a JP card, the lady help me out with the app and I love it since I can make my payments on time and order from home, oh and I get coupons that helps to reduce my total, I absolutely referred this to anyone who’s afraid to open an account and think that nope it’s not for me I won’t qualified. Thank you JP for this great opportunity not only I ended up with my merchandise my credit is also going up. Yay!!.La morena76Version: 11.8.0

✓ Great AppLove it❤️!!,,,.Sanabi!Version: 8.9.2

✓ Great full customersWe couldn’t have done it without you!! Christmas is a wonderful holiday that we look forward to each year but it can also be a little stressful if you are on a fixed income as is the case with my husband and I. Finding quality clothes at a reasonable price for the whole family isn’t always easy. We are so thankful for all the great sales And as always the quality of everything we bought. We would also like to thank the employees who were not only helpful but went above and beyond from helping me put the Penny’s apps on my cell phone so I could see all the sales to patiently helping my husband who is hearing impaired understand how and when to insert his debit card all with a smile every time we went. Your hard work and great attitude is greatly appreciated!! Two very great full customer’s.M&D CastorVersion: 10.22.1

✓ New JCPenney appIt’s very user friendly..TerescruzVersion: 9.8.2

✓ Disappointing Online order processI’m trying to pickup a couple of baby outfits for a Christmas family giveaway. My secret Santa gifts need to be wrapped & dropped off within a 3 day window. That eliminates anything being shipped, so I opted for the ‘Ship to store’ option. The order is still ‘in process’. I called 800# - they could only confirm the status, so I was transferred to my local store. I was on hold over 20 min, and I ran out of time, so I hung up. I rcvd an eml stating 1 item was not longer available’, so it was cancelled. When I checked the date/time of eml, it was sent before I talked with cust svc (it seems like that should have been mentioned when I called). My order still shows 4 orig items instead of 3. So I called my local store again - I’m still on hold!!! I may need to cancel order and go to a different store to buy my secret Santa gifts. I’m very disappointed with the process. What I thought would be so easy, turned out to be a waste of time & energy..Missing my SamsungVersion: 10.0.2

✓ Mother’s Day saleMy husband and I shopped at JCP today for the Mother’s Day sale I saw advertised on t.v. We had over $200 in our cart and I asked for the candy coupon as advertised on t.v. that would give a coupon in the wrapper of a candy bar, but was told by a lady at the front register that they had ran out of coupons already and didn’t have any more available. 😞 So, we went on shopping in jewelry and was helped by the nicest lady named Kim. Kim helped me pick out jewelry for my outfit, scanned a coupon for the earrings I bought making them half price and then found a candy coupon for me to save 30% off my total clothes purchase! Kim was awesome! She saved us almost $70 on clothes and $30 on jewelry tonight! Kim was so nice and helpful and I really appreciated her kindness and great customer service. Thank you Kim for helping us. You’re the best! We really enjoyed meeting you and appreciate all you did to help us.😊👍❤️.Nikki241Version: 9.4.2

✓ Horrible customer service with an online orderI ordered 2 baskets on line, to be delivered to my local store. They came in and I picked them up. Later, when I opened the package I discovered that one of the baskets was not the size I ordered. I verified that I’d ordered 2 of the same size baskets, but received 1 correct size and 1 smaller size. I called customer service and the person I spoke to seemed genuinely confused about how to take care of the issue. He kept saying “in this case” and giving me unacceptable solutions, such as I’d need to reorder (and pay) for another basket, then return the incorrect one. Or I’d have take it back to the store I picked it up from and have them take care of the problem. Again, unacceptable. I was sent the wrong item and wanted the correct item sent. I would then take back the incorrect item and swap it out for the correct item. I don’t understand why this is so difficult!.MfuogfvbVersion: 10.23.0

✓ Tamara LesleyJCPenney is the only place we shop for clothes. I love the styles you sell both for women and men. The only complaint I have is that I wish you would sell blouses and sweaters that are wider around the stomach area. I am thin and wear a medium top, sweater or shirt and they fit at the shoulders but I have a post menopausal stomach like many other women. I have been on a diet forever but my stomach will not lose the fat. My Dr. says it is from generations of the women in my family having very full stomachs no matter what they do. Could you please look for shirts that will fit us post premenopausal women. I thank you for paying attention to my request. Women like me also need high waisted pants to help hold our stomach in some and keep them from rolling down. Saying all of this we still love all of your clothing. Thank you for everything you carry. Your store is like a one stop shop except for groceries. Sincerely, Tamara Tamm1949.Tamm1949Version: 9.1

✓ Good Ole American TrademarkAs a business woman for over 30 years, I’ve worked with hundreds of people in public accounting. For a majority of my working life, I’ve found at JC Penny numerous lines of clothing that have assisted me with the versatility I’ve needed. From Worthington, Dunner, Liz Claiborne, and all the others, the clothes have been timeless, affordable, durable, professional, attractive, packable, tailored, stylish, and easy to care for. I’ve also had numerous undergarments, sports attire, shoes, bags and other accessories on my purchase history. I’ve cleaned house on sales and literally built and rebuilt my wardrobe as I’ve changed over the years. I’ve never felt over extended on my budget, or less than appropriate at an important business event. With all the changes over the last many years, it’s been comforting to know JC Penny is still around. Thank you so much! Kim Flett.12:'kbVersion: 11.7.1

✓ What would one do without Penney’sI’ve shopped JC Penney ever since I can remember. My Mom used to buy our school clothes there and I’m now 67 years old. The quality of goods at JC Penney is just outstanding. I buy all my clothes to this day at Penney’s and will continue to do so. The sales reps, I haven’t found on rude person yet to this day. They are all accommodating, friendly, helpful. And treat you as you’re a valued customer not one that just takes your money and says there’s the door. I was devastated when I thought we were going to lose our beloved Pennys store. I worked there when in college and was very happy everyday going to work because it was a pleasant experience each day. I’ll continue to purchase from JC Penney and I’ll also continue to highly recommend them to anyone. Thank you JC Penney for the many years of a pleasant shopping experience you have to my family and I all these years. My father was a friend of JC Penny and I can remember the stories between the two. One day at a restaurant Mr. Penney was doing an interview when he odserved the young lady he was interviewing put salt & Pepper on her food before she tasted it. Mr. Penney would not hire her and when my father ask why he wouldn’t hire her his statement was simple and to the point. He said “ how could she know it needed salt & pepper without trying the food first”. How do you know if you like something if you don’t try it?.Bob AlbertsVersion: 10.23.1

✓ Best place to shop!I have always worn JCPenney cloths. My Mom bought them for us when we were little and I continued when I was spending my own money. You can’t do better for kids cloths. True Story: I bought my daughters Penney’s cloths. I gave some to my sisters friend, after both my girls had wore them. Years latter my friends daughter had a baby girl. My neighbor said “ I have the cuties little girls cloths I have been saving that I got from my sister.” “They are old but I kept hoping I would have a girl.” I have loaded them out but asked that they be returned in the same condition. I was sure the cloths would be a help to my friends daughter. The cloths I received were my oldest daughters baby cloths! I couldn’t believe it! They were worn to be sure but still in fine shape to be handed down again. I know those few outfits had been warm by no less 6 baby girls. I am now 72 and not only worked at Penney’s for a few years I still buy everything I can there. All of my sheets blankets bed spreads towels and kitchen towels are Penney’s. I also shop there for myself all 7 of my Grandkids and I buy a lot of gifts there also. Everyone who values their money should shop there for not only the price but the high quality of merchandise. Jackie Whitt Happy Shopper..2653 1Version: 11.9.0

✓ Jc pennyI love your app it is so helpful I would recommend this for online shoppers 10/10 this app is very good 👍.AdriannaGCVersion: 8.8.1

✓ Some easy, but mostly frustration.I’ve found several inconsistencies shopping with the app. Scanning barcodes in store to search price, other sizes and colors not in store, etc result in occasional no item found (even though its in my hand) and ZERO option to add to my cart and order (especially when size i need not in stock @ store.) I’ve also never had success using the filters. It filters general items such as adults, kids, mens, womens, clothing, etc. When I filter by size though, it doesn't work. My most recent of many experiences was trying to find a family set of pjs. Size filters were returning items with the size needed out of stock. I then started looking one at a time to simplify results - just mens. Same thing. Got tons of results that were out of stock in my size. It could take hours to click on every item and find a full set that matches. No thanks. I’ll check in store and if they have nothing for me to walk out with than it’s on to one of many other retailers whose filters DO work, which is a wide selection as this JCP app is only one I’ve had issues with..SMDavis16Version: 10.0.2

✓ Great customer service!!!!I just want to give a shout to Nicole at Synchrony Bank and Shanelle in your rewards department. Amazing they should both have a raise. I had called in several time and everyone I went into the store it was the same old thing. I had requested my email changed months ago and by months I mean April it’s now October. Every time I called or went it the problem was still there. Today I was disconnected and called back extremely upset. I got Nicole on the line she was amazing. She kept me on the line and we did a three way call with Shanelle in reward. What an amazing team they were able to get everything worked out and such great customer service!!! I am so great full I was ready to close this account because I was so frustrated. I just want to say thank you to the both of you JCPENNY is lucky to have you. Shirley Ramos.ButchlopezVersion: 10.22.1

✓ App so good I actually am writing a reviewSeriously, I HATE writing reviews. HOWEVER, this app is so good I think it deserves to be acknowledged especially with SO SO SO MANY SUB PAR APPS OUT THERE. 1)The app works without crashing.2)coupons and deals are easily found and applied to cart with one click.3) you can scroll through and select interesting items without adding to your cart, but rather checking them off and putting on a favorites list to then revisit and decide.4) you can update or delete from your cart without constantly refreshing.5) you can add to your cart WITHOUT loosing your search spot. 👌👌👌👌THANK YOU FOR THIS ONE!!!! 6) super easy to use and navigate through the entire app; it’s very intuitive!!! Hit it way out of the park with this app, DON’T try to make it better, just update bugs!!! This app has won my business over target!.MommyOfX5GVersion: 8.7.1

✓ A Very Happy JC Penney customer!This is the first time that I’ve done most of my holiday- Christmas shopping online. This JCPenney app was so easy to use. I found many of the items that I wanted at a good price. I put them in my cart and it allowed me to continue shopping without having to search around the different links. Compared to the Walmart app I would give JC Penny a 10 out of 10 and Walmart a five out of 10. I bought extra items that I had not intended to buy but needed because I was able to easily use the JCPenney app. I bought a few items from Walmart and it was so very difficult to use the Walmart App. I wish I had purchased all of my items from JC Penney Thank you JC Penney and please keep up the good work. I wish a very prosperous year for your company in 2020. Again, Thank you, a very pleased and happy customer!!! DJS.DjsrswVersion: 10.0.2

✓ Gotta have it!!!If you shop JCP you must have this app!!! I love it. I jump on it at least once a day to check “stuff “ out. It’s so easy to navigate through and check the status of your orders. Check and see if your order has shipped. Look and see where your package are. I just love it. Coupons are just the icing on the cake. I love how they itemized the shipping order when the order is broken up into a few orders. Sometimes all of your purchase doesn’t come in one neat package. It will be multiple packages but same order. So it breaks it down and shows you the status of items/item you ordered. It’s great. It has saved me from looking like a crazed person looking for the person who took my JCP stash. Or maybe even calling customer service and demanding my money back and swearing it has arrived and someone stolen it or it never arrived and you charged my card...so yeah I gotta have it..Crazed JCP watcher!Version: 10.13.1

✓ Great overall except home deliveryI’ve loved JCP for years, great value and quality ... and usually have no problems except home deliveries. Even when shipped to the store there’s never been an issue or inaccuracy. When shipped to home however I’ve received defective boots which then had to be returned and reordered at store, wrong pieces whether it be color, size or even a substituted item and once again just last week ordered a size 15 men’s clearance running shoe and received a size 10 women’s sandals, same dollar value, but cannot for the life of me figure that one out lol! I now cannot return them due to store closures during coronavirus so am going to donate those to food and clothing bank once they’re receiving donations again. But overall JCP is my store for the entire family for great reasons. I simply suggest you pick up online orders ... it also is $9 cheaper that way too..An8 to5girlVersion: 10.4.0