Wag! Pet Caregiver Negative Reviews

Wag! Pet Caregiver App Complaints & User Negative Comments 2024

Wag! Pet Caregiver app received 35 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wag! Pet Caregiver? Can you share your negative thoughts about wag! pet caregiver?

Wag! Pet Caregiver for Negative User Reviews

✓ Easy way to make money if you love petsI only give it 2 stars because of customer service and potential life threading situations. Pet parents are no required to do any type of background or detailed information on the dogs. I’ve been attacked by a dog who was supposedly “ very sweet” and “ never but anyone before” I’ve walked and worked with dogs for over 5 years and the way the dog presented itself was very aggressive and I know it wasn’t the first incident. Wag! Does not protect you in any way. You will have to take the pet parent to civil court if you choose to. The pet parent will and can just create another profile even if they’re banded from that account. Second- customer service You will get an auto generated message nonstop for hours before being able to speak to a person. You can’t email, call or text anyone. There’s very rare times those options are available. If you have any issues you’re in your own. Third - the app take 60% of your pay. Outside of all that it’s easy when there 0 issues. Protect yourself, don’t go in the house until you’re sure the pet is calm, and friendly. Don’t expect to make all of the money on your profile. But it’s literally so fun and if you get the chance to have repeat clients , makes life easy ..HeyhensVersion: 2.46.0

✓ Logistical NightmareThis app is convenient in someways but the frustrations with it out weigh the positives. I have recurring walks at 10 am and 3 pm but still get notifications for walks overlapping with those times. Constantly. There’s always the on demand walks or the $4 boost walks that I get spammed with when I’m on my way to a walk. Like…. If I put in the app that I’m on my way somewhere I shouldn’t be getting a barrage of notifications about other walks I could take. Make it make sense!!! I keep notifications on so I can book walks as they pop up but I have to weed thru ones that conflict with my schedule. The same thing happens with sittings. I get notifications for sittings happening the same time/overlapping. Also, I get violations because the owner didn’t change the time for a walk but it isn’t clear that if I don’t “shop up” on time I get penalized. It’s super frustrating!!! I understand there have to be penalties for not showing up etc, but wag needs to do better about making their policies clear for the dog owners and walkers. I wanted to be a dog walker so I could make my own schedule but at this point it’s almost not worth it and Ive only been doing this for three weeks..M0ss666Version: 2.15.1

✓ No customer serviceI had a big issue with one of the pet owners yet all I could do was “flag” them. Nothing was asked of me about the issue. And I can’t call or email anyone to talk about it. Wag would definitely want this person removed from the app but oh well. To add to my long list of issues with the app, it often doesn’t actually go through the first time you request a walk. I had a preferred request for a walk and I requested it immediately. Went back to the homepage to see my request didn’t go through. I requested again but by then, it was filled. Not only did the owner not get their preferred walker (me), it also cost me $20 lost. To respond to the developers response: that’s a lie. All you can do in app is hit “flag pet parent” which does nothing. They don’t ask for an explanation, and they do nothing about it. The website is the same thing. There is zero way to get in contact with a real person for help on this app. They don’t care about your safety..MeaganwolfeVersion: 2.53.1

✓ App has major issuesSigning up and working with this app has been a hassle. It took me quite a while to figure out the app, start, login and make a profile because the app is not intuitive and has MAJOR issues with login. Customer support was about as unhelpful as it gets. “Try reinstalling it, reset your phone” etc. which none of it resolved the issue. Very disappointing. Several features in the app seem to now work such as the pet bios and I also haven’t been able to get a single request for walks which is also disappointing as the app doesn’t let you see the market before paying them a bunch of money to use and get verified. Overall, I’m feeling cheated by a company which doesn’t seem to care a whole lot and I feel like I’ve wasted time money and energy trying to get this to work, but ultimately I feel the company just doesn’t care..Will_StanoVersion: 2.57.0

✓ AvailabilityCould you make it available in the UK.DanSD1979Version: 2.52.1

✓ Changes that need to be madeWag seems like an app that doesn’t care about its dog walkers too much. I was double booked for a walk, when I arrived there was another dog walker bringing in the dog from a walk. I didn’t have an option to cancel the walk without being penalized for cancelling and it going against my rating and my ability to book services. The pet parent as also unresponsive. I had to act like I did the walk for it to not count against me but I was scared the owner would leave bad review luckily they did not. But someone else may not be this lucky. Also, I had a walk request to walk a pit bull with no notes. Once I got to the neighborhood it was literally the ghetto and when I tried to park there was broken glass next to the parking spot because someone had broken someone’s window. Of course I am not going to do a walk there for my own safety but I could not cancel the walk without being penalized. Wag needs to advocate more for their walkers as that’s the bread and butter of your revenue. Hopefully no one is hurt or dies in the job because they are so scared to cancel a walk so they are not penalized. Because at that point it’s going to cost you more in a law suit than it is to pay some developers to add these features..Ana0207Version: 2.59.0

✓ Highly Suggest Barkly or Rover over WagI’ve been working with Wag! as an independent contractor for 4 years and I have completed over 430 services for dog walking with them so you know that I know what I’m talking about. I HIGHLY, HIGHLY suggest you do dog walks with either Rover or Barkly when they come up and to avoid Wag at all costs. Dog owners will explicitly let you know over the messaging platform that they wish to cancel dog walks due to extreme weather conditions, you’ll email Wag! and then they will tell you that they sent a backup replacement dog walker for the dog walk you had scheduled despite the awful weather that isn’t meant for dogs to walk in. All the while, Wag! will ban you for truly cruel amounts of time from completing any dog walking service like an 18 to 30 day long ban. Rover and Barkly does not do this to their dog caregivers. I also submitted a Better Business Bureau complaint that Wag! will be too unprofessional to respond to..RCGatelyVersion: 2.32.1

✓ Need to care for Pet-sitters MoreI signed up for Wag as a way to get some more business with my pet care business by adding in walks when my boarding and drop ins were slow on my Rover account. This app seemed to be more focused on dog walking rather than boarding or drops in appointments So far I have been very disappointed. The opportunities pop up and if you don’t respond super fast they are lost. Then to make matters worse, you can request a service and you still may not get chosen! It’s up to the pet parents to “accept” you. It’s possible that a pet parent may request two walks in a day and two different people may give the walks. That’s very inconsistent service and it confuses the pet. How can a pet sitter build a relationship with the pet if different people are coming all the time?? Also I got very little communication from the pet parents and when I was in need of immediate help I got no response and a bad review because they didn’t respond!! The only reason I may hold on to this app is because I paid for my background check and I want to make that money back. Once that happens I am gone and strictly a Rover pet sitter..Amayia724Version: 2.60.1

✓ Disappointing (1-Year Caregiver Review)I started walking a year ago as a means to supplement our household income. In just a couple months I was able to earn over $1000!! I was excited about my future with Wag. But shortly after, Wag started making changes in the app - a feature where walkers could pay in to the app and with that the walker would get higher priority. And more changes have been made since. Wag is not the same anymore and my walks have dramatically dropped to where I’m lucky if I break $100. I give 110% to my clients and have the ratings and reviews to prove it. I started Wag to make money, not give Wag more money. The 40/60 commission split is painful already (oh, but if you PAY Wag them you have the opportunity to get a bigger commission 👎🏼). // Another issue has been getting hold of customer service with problems. I have had a few times where the Pet Parent didn’t leave a key and I could not get a hold of the parent. Or the time the cell tower was out and I couldn’t get service at the address so I had to drive a mile away to get a signal. The customer service bot kept running me in circles and eventually the “solution” was “you’re have to decide what to do.” If you are considering whether or not to do Wag, I’d say consider your options and maybe go in to business for yourself. Wag has been disappointing - it feels like they are struggling and are trying to find ways to make money off their walkers (providing poor customer care to walkers)..Ape-RealVersion: 2.59.0

✓ Does Not Care About Their Employees.The house was nasty and I felt unsafe. So I brought my boyfriend with me to stay. I went to use the restroom and there were bugs running all over the bathroom floor (in both bathrooms) I fed the dog an hour earlier than the schedule because I had a family event later that evening. The kitchen was moldy also. The dog had slipped out of the harness while we are outside and we had to chase after him to get him. There was medicine next to the schedule that said give the dog every 8 hours so I did just that. The owners also came back early so we did not end up spending the night. With that being said, the owners have filed multiple complaints about how I did not follow the feeding schedule. Fed the dog old medicine, and will be suing me if their dog gets sick. You guys must background check your workers but don’t take any insight into the people who you are sending these animal caretakers too. It’s pretty pathetic. (I am a full time college student and this is one of my MANY side gigs to make ends meet).Sindahl123Version: 2.8.0

✓ Great app but LOTS of room for improvementI’ve been using Wag for a few months now- it’s a great side hustle and I’ve met some amazing dogs. But there are a few things that would make the experience SO much better for caregivers. 1. The fact that our messages with pet parents disappear after 10 days. I often will want to message a past client who I expect will need a walk and offer my services/tell them I’m available on our regular day but not our regular time/etc. 2. We should be able to accept a request but ask for a 30 min time change. Often times I’ll have a regular client request a walk for, let’s say, 1:00. I’ll have another service that ends at that time but I would have loved to walk their dog at 1:30. Adding a feature where we could accept their request on the general feed but only if the timing changes slightly. Or get rid of the cancellation penalty, or something. It’s just infuriating when I see my usual clients requesting walks and I can’t tell them why I’m not accepting. It makes me look unreliable and the dogs don’t get the walks they deserve. 3. This is minor and more of just a cool suggestion but it would be cool if we could see our progress towards the achievements we get. Thanks, please consider implementing some of my ideas!.KaiPremingerVersion: 2.49.1

✓ Overall Good ExperienceI think this concept is wonderful! It gives pet parents the opportunity to request sitters and walkers on demand and ahead of time. I have had a lot of success using the app to get walls so far and the way the app manages owner sitter communication is great. The only complaints I have are with the app itself. The walk process is so involved that walkers are required to pay so much attention to their phone that it makes it difficult to also walk potentially 2 dogs! The app also requires a lot of battery life and I have had my phone go from 70% life to 0 during a 60 min walk. I’d a walkers phone dies this can create a really bad situation if they are unable to get back into the pets residence. Overall I think Wag is doing great things, but there are kinks that need to be worked out..JessijsoccerVersion: 2.28.0

✓ This app is a joke and its call center is uselessThe title pretty much sums it up. I needed to cancel a walk because I was sick and I was afraid it would go against my profile. I figured (since I was sick and vomiting constantly in the hospital) that I’d call them and deal with it later. Well they counted it as a no-show and absolutely would not bend when I called them. So this employer is literally giving their own employees low ratings and ruining their average rating, which is death on this app. Also, I payed when signing up for the “pro” version. I get alerts sometimes when people are looking for a sitter or walker and when I try to bud on it, it says my rate is too low for this area, which is not true, my prices are abysmal on this app because choosing your own prices isn’t an option after all. I get an alert my bud is too high but not by how much, and I go to adjust my bid, and it doesn’t then go back to the request, the request disappears. I can’t believe I payed extra for the “pro” version. I k ew they took 40% which is bad enough but their app and their treatment of the sitters and their call center is awful..GabblebabbiVersion: 2.62.0

✓ Low pay and cancellation feesI haven’t had much issues with the app itself. Other than in the city sometimes I the app may not get enough signal for you to start the walk or contact the owner for accessEven though I have enough signal for other apps to work. Otherwise the app is good but my issue is with a compensation. What they pay the walker is very little compared to other dog walking apps and compared to the high fees they charge the owner.I still tried to book walks nearby if possible so that at least I’m not spending too much time driving just for very little money. However, it can still take me 20 to 30 minutes with traffic. To top it off they recently changed the cancellation fee to $5 so even if you drive 30 minutes and check in for your walk the owner can literally cancel while you’re at the property which happened to me today. That’s why I’m no longer using Wag and sticking to another company that has been more considerate of its walkers when it comes to pay and cancellation fees..TRIKSSVersion: 2.28.0

✓ Poor business practicesI have been a top dog walker in my area with wag! for several months now with consistent five-star ratings. The other day I was given a negative review by a client that made false accusations about me, which will affect my ability to book future clients when they see my profile. I went through the process of disputing this rating, and even noted that I had video/photo evidence to back me up. Within 24 hours, I was told by support that their policy is to support the pet parents regardless of whether or not the review is truthful (because this is their personal “experience”) and it would not be taken down. I was not even able to submit my own evidence. This company clearly does not want to advocate for/support it’s dog walkers despite the fact that we give wag! a significant percentage of our earnings. Extremely disappointed and will be seriously reconsidering my future with this app/making this experience known to potentially new wag! users and dog walkers in the future..CassettesVersion: 2.12.0

✓ Wish the pay was betterI feel like Wag overall could pay its caregivers/walkers a lot better. I’m shocked that they don’t even give a surcharge for gas. Every other delivery app has no problem up charging for the rise in gas prices to better pay its workers on the app a better wage. It’s asking a lot to use your own gas when beware 99% the tips you will receive are either nothing or a $1. It’s a slap in the face. You could be the top best dog walker on the app and you will still get paid next to nothing. $10 per 20 minute walk is a joke even if I have a gig close by. I would consider everyone starting their own business off wag caregivers until they decide to pay better. If you’re waiting for your profile to get approved- don’t bother. Please believe in yourself enough and just start your own side business and set your own rates. You’re going to end up burning yourself out. It sounds like a fun idea especially when we have influencers out here doing it for fun. Don’t be a follower. These influencers are getting paid double time to sell a bad idea to you in hopes you hop on the trend. Don’t. If Wag wants to keep a good standing relationship with its walkers I highly suggest raising the pay for walks and adding on gas money and pushing for better tips. Do better please. Wag is a solid idea and system just has improvements to work on..Dodgerfanla1996Version: 2.38.0

✓ Where to start….I have been a dog walker for Wag! for almost two years now. If I didn’t love dogs as much as I do, I would have left a long time ago because of their app. Currently, a problem I’m having is that canceled walks still appear on my ‘Booked’ tab. When I try to delete them, the next time I log into the app, there they are again. This is a real pain when a client has booked way in advance and then something changes on their end. I currently have 49 on my page. I’ve contacted Wag! support, jumped through all the hoops to try to fix it. Nobody on their tech team can figure it out. Another problem that I’ve brought up is that when I first log into the app and check my earnings, the page won’t load until I TURN OFF MY PHONE and turn it back on again! Very frustrating. When doing a Drop In visit, the app doesn’t show how much time is LEFT for your visit. I have to set the timer on my phone for that. Add to all this the fact that if you have to contact them LIVE for a situation, there is nobody to answer unless it’s an emergency (injury, pet got loose, etc). Anything besides that, you’re pretty much on your own. I could go on, but I’m sure y’all catch my drift. I love the dogs. Hate the app..HlsonkVersion: 2.52.1

✓ FrustratingWalking dogs for money is fun. Wag adds A LOT of extra bells and whistles that get in the way of walking dogs for money. Expect to be very limited, expect to be babysat by an App every step of the way, expect to fill out endless reports that don’t mean anything and don’t go anywhere, and if there is a problem with the App and your Acceptance Rate drops, good luck because Wag will both refuse to reverse the percentage drop, and refuse to allow you to get a new account. I don’t want to fill out a report why the dog didn’t pee. I don’t want to fill out a report about why the Dog Parent’s house is locked or unlocked. My advice is to copy and paste a bunch of words into the reports just to meet the character minimum (oh yes there are character minimums). I look forward to the day I can steal all my clients, book with them directly without Wag at all, and get rid of the nearly 50% cut that Wag takes from each walk. I could not possibly be more displeased with the way this App is structured. The term “feature creep” describes Wag very well; it’s clear someone in the company has way too many “good ideas” and nobody tells that person to calm it..AdamdesautelVersion: 2.28.0

✓ FrustratedI’ve enjoyed being a caregiver, and this app can be very helpful for doing so. However, I recently had two separate boardings in which I forgot to physically “start” or “end” the service in the app (I completed the actual boardings). Because I was late, the app did not allow me to end the service, so I couldn’t get paid. I was unable to get help from the app, even after submitting written requests, and they refuse to speak with anyone on the phone without doing so. I wasn’t able to get in contact with anyone, and I needed to be paid, so I asked the owner to pay me off the app. This caused my profile to be “put under review”. I wasn’t able to request any services. This eventually went away, but it just happened again (my fault for forgetting to click “end” but cmon). I need to be paid, but I don’t want to risk being banned from Wag. HELP.Emmajw35Version: 2.48.0

✓ Not greatI’ve had so many problems with this app. There are random glitches every week. Today the app won’t load. The help section loads fine though. I’ve had several days where I’ve called and they’ve had to start and stop my dog walk. Like I’ve had to call or chat each time I needed to do something in the app. Once you’ve started a walk or drop in you can no longer see the dog profile, so if you don’t study it before hand you have no idea anything about the dog, if it’s a girl or boy and medical information. You have to rely that the owner put it in the description of the walk. And drop in visits and sitting you can’t even see what the owner says about the sit or drop in visit anymore once you’ve started it now. Also when people request me it automatically cancels. So i can’t get requests from people who want me to walk there dog. It’s ridiculous. They need to get some better people to help with this app..ElenachiarelloVersion: 2.24.2

✓ STAY AWAY!I have had many years of experience with Wag! Many years ago I walked away from Wag! after an animal was ill upon arrival. I called Wag! to not have any support, only “stay with the animal.” I struggled to reach the family who was out of the country. The animal is vomiting blood and collapsed. I ended up paying hundred of dollars out of my own pocket to save the animal. She would have died otherwise. Fast forward a few years later and I struggled to get into my old account. I created a new, but asked to pay for for a background check (I get that, though $39 is a lot for a background check). THEY HAVE ALSO GONE TO EMAIL ONLY, SO NO LIVE PERSON! Then you have to wait at least 2 days for a response. When I was finally able to get into the old account, I reached out to Wag! for a refund on the background check. They told me “no refunds, no exceptions.” I sent another email to follow up and they just ignored it. I should never have given this company another chance. THEY DO NOT CARE ABOUT THE PEOPLE THAT MAKE THEIR COMPANY RUN! It’s like they are an insurance company. They are great until you need them..DhfhrjVersion: 2.36.0

✓ Overall good, needs to prioritize walkersI love how easy it is to connect with people who need their dogs walked and the app is super user friendly. I do think that Wags takes a bit too much a of cut of my pay for the amount of driving and walking I do for them. I think in my area it would be more fair if I was able to get paid ~.50 cents per minute of walking. Then that would cover my gas mileage and time spent getting to and from each location. I also think that the emergency cancelation shouldn’t hurt the walker unless they cancel in under 24 hours. I got locked out for canceling a week before. Lastly, sometimes the walks get backed up when walking back to back and there is no way to not be punished if you are delayed because you are walking dogs for wags. I wish there was a way that we could request to delay a walk 30 mins and the owner can agree to it or cancel the walk or look for a new walker asap. I hope this helps improve the app for all of the dog walkers out there!.Otterlyadorable8Version: 2.23.0

✓ “Bids” and “set your own rates” is a SCAM“ To best support the Pet Caregivers using Wag!, we’ve created the Dynamic Pricing feature, which allows Pet Caregivers to set their own rates as business owners.” So you cannot actually set your own rates. The app pretends there is bidding involved by the pet owner but there actually IS NOT. Pet owners are given estimates which they agree to pay BEFORE they select their caregiver. In order to accept a request, caregivers MUST lower their prices about 10$ less than what the app is advertising their service for. A pop up window will come up that says “Uh oh! You’re outside of the Pet Parent request’s pricing for this service” with a SINGLE option to “Adjust bid.” Caregivers must use pre-set rates (or lower). What happens to the extra money and why isn’t this transparent? I downloaded both apps and took screenshots of the price discrepancies. And they have the nerve to call you “BUSINESS OWNERS.” This is false advertisement..Keeter Bom BeaterVersion: 2.28.0

✓ App needs a lot of workIt would be really helpful if walkers could see the previous walkers notes before requesting walks. Also, dog owners should have to fill out the dog profiles if they are going to use the app. There should be a way to put in your preferred mile radius without crossing state boarders (I live in south Jersey and am constantly getting notifications for Philly walks) the town the dog is in should also be listed as some towns are not as safe as others. And the walkers should be able to defend themselves against false accusations. I have over 150 5 star ratings, and one 1 star rating due to “not feeding the dog” although it was never indicated that I should feed the dog. Also, dog owners put old pictures up and don’t fill out profiles so you think you are walking a puppy only to show up and find a 100+ pound dog needing a walk. And wag keeps a lot of money for the walks the walkers complete, I walk a dog that is listed as “leashed trained” and get pulled around the neighborhood by a strong dog whose weight wasn’t listed right and wag keeps almost half the money the owner pays. This app doesn’t seem to care about the walkers. And if you do reach out to “customer service” you either get the same auto generated message over and over again, or you get no response at all. I find myself booking less and less walks because I have no idea what will be there when I show up..AnotherannoyedwalkerVersion: 2.22.0

✓ Rover is better for CaregiversWag is probably favorable to people looking for walks, but they care so little for the walkers. Rover is so much easier for caregivers!! I tried to reach customer service today, and I had to call 3 different numbers and eventually pretend to be a pet parent to speak to an actual human being. I was blocked for 4 hours from booking new walks because a pet parent cancelled a walk. Even when I got to customer service, they were unable to remove the block. The communication with pet parents is sub-par. It is funny to me that when you start a walk, you have to click through several screens of “I’m on my way” then “I have arrived” then “I have access” then “start the walk” but when you end a walk, all the info disappears. If you accidentally end it (or a pup ends it with his paws) you lose access to the info from the pet parents or access codes. And then good luck getting in touch with customer service to open it back up again!!.SamCzerVersion: 2.55.0

✓ Move to UkWould have been interesting to use in England. Seems like an untapped market..Bjizzle44Version: 2.60.1

✓ Very bad appRover is such a better app. I was very excited for this opportunity and hoping for more dogs to walk, I live in an amazing area with a lot of foot traffic and dogs but this app is unreliable. I paid 45 dollars to get a background check and waited for approval but after almost a month I haven’t had one booking. I spent hours on my profile and recommendations but it’s impossible to get a booking. Wag is useless. Someone requests for a caregiver/boarding? Better send your request in within two seconds of receiving notification or it’s gone. Someone needs a walk? It’s over 9 miles away and the payout it 10 bucks for 30 minutes of walking and a waste of gas to get there. Someone needs you to drop in? Don't worry! It’s really far away and not worth it. Download Rover honestly. They have free background checks occasionally and people have to request you rather than the other way around. It’s so much more active on there and I get many requests throughout the week from different people. I’m extremely upset I wasted money on this, it’s literally impossible to get a booking and with how much gas has been I’m not willing to travel so far for nothing. I love animals but it’s a waste of an app and time..Dont download this or elseVersion: 2.40.0

✓ Not walker friendlyThe app is not helpful, it will push you to a screen you can’t get out of if your not careful. I.e. ending walks. Since you are disposable as a pet caregiver you cannot rate the pet owners or get any fair warning about them. Some are pretty nice and others are dreadful (verbally abusive and demanding) - there is no way to know until you are already there. It’s very hard to get a booking in the first place. The app will send you bookings for times you are already booked to walk another dog. The app does not allow you to set a better schedule for availability. If one pet owner gives you a bad review all your hard work up to that point is out the window. It’s their word and yours doesn’t matter. I lasted 3 weeks. Also, it has you set your rates and then takes 50% off that so it’s comical in a bad way. Wag does not care about the walkers. The app is glitchy. Beware. In 3 weeks I made $250 and that was hit and miss. Getting a walk is difficult..Beccalc15Version: 2.50.0

✓ Can’t use in EnglandPlease expand to England so people can walk dogs on more then one continent.FrjdgeVersion: 2.53.1

✓ Wish I Never Signed upAbsolutely zero customer service. There is no way to contact a human being. It should not be this hard to *contact* help when you need it. Especially because the app is very buggy. The app wont let me set up my profile trouble and there is 0 help. They took my money for the background check and there is no help to get set up or to help with this buggy app. So I basically paid $45 to get stuck with a crappy app that I can't use. On top of that the chat bot is one of the most awful chat bots I've ever encountered. It just sends you in circles with no useful information. If I have this much trouble, just trying to set up my profile & getting help. I can't imagine what would happen in the middle of a walk. wag is already proven that they aren't willing to provide even the most basic support. I can't imagine what would happen if I needed help in the middle of a walk. It just doesn't seem worth it. I will be telling anyone that is willing to listen how awful wag is..Morty732Version: 2.51.0

✓ Caregiver support needs workI requested a reoccurring service, 2 walks per week. The address that is given is in the middle of a bridge. I tried calling/messaging the pet parent multiple times for an actual address since the instructions say to knock someone will be home. These walks we’re supposed to start mid April but the pet parent has not reached out in any way. I tried contacting support through the app and it only tells me to contact the parent. Calls go through as not phone number disconnected and messages go un responded. Now I am unable to request any new services bc I have been “canceling” on the pets and I have done over a 100 services with over 95 of them being over 5-stars, but wag support has been giving me 1-star reviews for a no show. We should have better support when these issues come to be at the moment I have to wait 19 days to be able to request new services but I don’t think I’ll be able to bc I can’t get rid of that reoccurring walk. Other then that I’ve had a good experience but it is not fair pet parents have all the decision making..Evelyn A RoblesVersion: 2.54.0

✓ Wag support? NOT supportive! Buyer beware.I have gone through the process through the app. All worked well until it was time get my background check. I paid for the background check and was sent a link through the app. THE LINK DOES NOT WORK. I have contacted, 3 times, Wag support - by email. I have contacted, twice, Wag support by phone. I get no answer to my emails. When I call on the phone I get a voicemail that says there is no one available to take my call and to please leave a message. Wag has my money but through the app, link, email and phone, I am unable to complete my application. I’m to the point where I think this is all just a scam to get my $40 (which by the way is NON-REFUNDABLE). Wag, I am not impressed. Update- after a little more than a week of back and forth “try this/try that” I have finally gotten in to my Wag account. It really shouldn’t be this hard to apply. None of the support members seem to know what the issue/cause was but at least it’s fixed..TcpandiVersion: 2.23.0

✓ Don’t give 2 fcks about their walkersWhen I first started Wag they had easy support access for walkers and flexibility but now it’s a nightmare as a Walker! The accuracy of how far away a walk is is terrible yet you get penalized for cancelling a walk. Walkers use these apps to have their own schedule! We barely get paid anything and on top of that have to use our own cars and supplies, to upside was supposed to be flexibility and now they have completely taken that away. They make money thanks to their walkers yet treat us like garbage. We don’t even have a support team to call anymore of something goes wrong! We’re in the middle of a pandemic and instead of making changes to HELP their walkers they are making it more difficult. I have a lot to say about what a terrible company this is but an Apple review is not the place for that. I can’t wait until they push their walkers to the point of striking, that way they learn that they are nothing without the people doing the actual work..XDV22Version: 2.18.0

✓ Good Side Job but Pray You’ll Never Need SupprtI enjoy using Wag! and giving walks or taking care of pets. It’s a great way to make a little extra money, hangout with dogs, and get exercise. My complaint is with their support department. It’s awful. I’d rather call my internet provider, at least there’s a better chance to connect with someone. There’s no phone line to call and you have to jump through hoops to get in touch via chat. If there is something wrong with your app, they will tell you to do the most basic of troubleshooting. If that doesn’t work, they transfer your case to the technical team and then say they will be in touch. They are never in touch. You have to just keep trying and hope it got fixed. Additionally, if there is something wrong with your service, there’s a chance you won’t be able to get help immediately and you’ll have to email. Again, who knows when you’ll hear back so I suggest keep trying to reach out via chat. It’s pretty ridiculous that this is a company that employees contract workers but then they don’t provide you with the support you may need to do the job. It’s a bad experience for the caregivers and the pet parents..Cpix!!Version: 2.46.0

✓ Can’t use in the ukPlease update it to be able to use in the uk.LpmwhiteVersion: 2.58.0

Wag! Pet Caregiver works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Wag! Pet Caregiver.