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SkipTheDishes - Food Delivery App Complaints & User Negative Comments 2024
SkipTheDishes - Food Delivery app received 91 complaints, negative comments and reviews by users. Have you ever had a bad experience using SkipTheDishes - Food Delivery? Can you share your negative thoughts about skipthedishes - food delivery?
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SkipTheDishes - Food Delivery for Negative User Reviews
✓ Services decreased over time!When i first used this app i thought it was awesome. Lately, delivery estimations have stayed at 20-40 minutes for at least 20-30 minutes which adds a longer wait than you would be expecting. Today i have had enough. I simply emailed customer service trying to cancel my order because it sat at 30 minutes ETA (estimated time of arrived) for a good 15-20 minutes. I was informed that i couldn’t cancel my order because the restaurant had already started making my food. Which is bull crap. The messages that came across the top of the screen literally said “the restaurant is going to need a little more time” then i got the WORST CUSTOMER service experience from Dilys. Thanks for ruining my lunch Skip!.Version: 3.7.4
✓ No food at door and still said he delivered to the right place ...Guy still said he delivered to the right house... obviously not. Didn't even see them drive by my house it was night time, not a busy street. Probably ate it himself..Version: 4.4.3
✓ Horrible Experience, terrible customer relationship managementI was waiting at home for my pizza to arrive for over an hour, then eventually it said it was delivered but no one had come to my Home. It turns out the delivery person had called and hung up to make it look like he’d reached out and left with the food! When I realized I called chat who refunded the order but did nothing to fix the stress of the situation and who didn’t seem to be able to even conceive of what it’s like to sit at home with a toddler waiting to eat, who’s been promised pizza that never arrives. The representative was so apathetic as to actually be rude and the driver who I eventually got on the phone was even worse. The situation was so terrible. A supervisor is supposed to call me “when they have a chance” which is “usually within 24 hours.” I will never order from them again..Version: 3.9.6
✓ Still no cash payments?Can you guys please make it available to pay in cash again? As someone who only has cash it makes it hard to be able to order. Thanks.Version: 4.8.2
✓ Drivers keep going around in circlesUsually use Uber eats but sometimes will use skip if I want to use a visa debit card for payment. The last 3 times I ordered with skip, the drivers are going in the opposite direction of my location. Can confirm that they did not have another order to deliver as service says that they can’t pick up multiples.... waited an hour and a half and even 2 hours on a diff order. Will not use again, use Uber eats if you want you food to show up within the hour.Version: 4.4.3
✓ LateFood often arrives very late.Version: 3.9.11
✓ Horrible horrible horrible horrible courier service1. Time shown on order is not even close to accurate. 2. Order keeps getting reassigned to different couriers which leads to 15 mins order to 1-1.5 hrs 3. Can’t even cancel orders. 4. Support thinks refunding $5 to Customer is enough for the late delivery and cold food. I wouldn’t even give 1 star but that’s just the minimum. Regards to all.Version: 3.9.11
✓ Use a different delivery appDriver stole half of my order, contacted restaurant and they confirmed the whole order was picked up. Customer service disconnected the chat without offering any help..Version: 4.0.6
✓ Would give zero if I could.Food showed up an hour late, lukewarm, and overcooked (ordered a medium rare duck dish that arrived well done after sitting in the broth for so long). Customer service along with chat service were completely useless, telling me my family's dinner was ruined due to a "system glitch". Their only remedy was to have the restaurant remake the meal during the prime dinner rush, nothing like waiting even LONGER!!! A so called "manager" then called during my meal to repeatedly utter the words "system glitch" thinking that if I heard this phrase 643 times, I would be more apt to understand their plight. She failed miserably... She then brought out the big guns, telling me she can offer me credits...a whopping $8!!! As this offering further sunk us down the rabbit hole, she offered to "double it" and issue me a $15 credit... so not only was she useless and unwilling to help, she is also terrible at math. Realizing the intellect I was dealing with (picture Bruce Willis negotiating with a terrorist in a Die Hard movie), I decided to cut my losses and end the call. I hope everyone involved in this organization stubs their toe daily..Version: 3.7.4
✓ Worst experience of my lifeMe and girlfriend ordered two pad thai meals through skip the dishes and spend around $50. When the courier dropped off our “meal” it was somebody else’s meal (a $10 item from the same restaurant). We went to contact the restaurant and it was closed. We never got out food. I would rather cook at home and have to do my own dishes then use this app ever again..Version: 3.9.9
✓ HorribleI’ve placed 3 orders. The first order there were no issues. The second order the place was out of something so I canceled the order and was told I would get a refund. It’s been over 2 weeks with no refund. I reached out to them only to be told it’s been refunded. The 3rd order happened before I realized I never got the refund for the second order. After waiting over an hour for food I contacted them. They claimed there was a sudden higher than usual demand. Another hour goes by and my food arrives. 2 hours after the initial order. My food had obviously been sitting there waiting for the 2 hours. I contacted them and they are supposed to be sending me a refund. Since I didn’t get the first one I doubt I’ll get the second one. I will stick with other delivery services.Version: 3.12.3
✓ Every. single. time.The couriers deliver my food to the WRONG house every single time and it’s seriously just annoying, like do they even read directions properly?.Version: 4.4.3
✓ No order, no refundATTENTION, use other delivery services. Made a 40$ order with 5$ tip. I missed one call and the driver left with my order. No refund because the unit number was wrong. Scammers.Version: 4.46.0
✓ Poor customer serviceAfter several incorrect orders it has now become impossible to get reimbursed for missing or incorrect items. I have had to spend over 2 hours on now 3 separate occasions to get reimbursed for my order March 31 and I still nothing yet. I suggest Uber Eats as a decent alternative..Version: 3.12.1
✓ So horrible please read thisSorry in advance for the long post. Here is my situation. I work at a large hospital/mental health facility/trauma centre. When I work nights (4 shifts per month) I order food and coffee for the emergency staff in the middle of their shifts. I order from McDonalds since everyone seems to like their coffee and wants to chow down on a few burgers and fries between traumas. My normal order is roughly $50-$100 worth of McDonalds. When ordering through Skip, they always give me a disclaimer that McDonalds is in charge of the packaging and accuracy of the order, meaning if anything is missed in the order, it is McDonalds’ fault and not Skip’s. McDonalds is notorious for missing numerous items. When they do this, I use the rating system on Skip and select their option of “Missing Order Items” and let the online Skip representative know what was missing. They have been fantastic at refunding me for McDonalds’ mistakes so I could place a second follow-up order to get the items that the Emergency staff paid for. Fast forward a month or so and my account gets blocked for laying too many complaints and getting refunded/placing follow-up orders too many times. I totally understand that the mistakes are not Skip’s fault; it is McDonalds’ fault. I also understand that Skip has been refunding me out of pocket and cleaning up for the mistakes of McDonalds. But why should I be blocked from ordering for rating McDonalds as bad and simply wanting the items that I (and the Emergency staff) paid for? I tried to dispute this multiple, multiple, multiple times stating that I am not upset with Skip for these mistakes, but they do nothing further to help me. I have never been able to get anywhere in explaining my side. Fast forward again to my next block of nights. I am still blocked on my account, so I create another account with a different email as I just want to get the Emergency staff their coffee in the middle of the night. The order goes through to McDonalds, Skip delivers, McDonalds messes up my order, I lay the complaint to Skip, they refund me, I place the follow up order and get the items that I paid for in the first place. The next night, I get blocked. So I create a new account. Blocked. Third account. Blocked. So finally I get on the phone with Skip and after half an hour on hold I finally get ahold of someone. I try to explain myself and my position in this situation. I try to tell the representative that I am just trying to get the items that I paid for. The rep (who ended up calling me “bro”) told me on the phone that they are “not interested in dealing with people like you anymore” and then hung up on me after 15 minutes of trying to explain myself. Bottom line is I want to be able to get coffee for the emergency staff, but Skip won’t let me order from them anymore because I lay complaints that I have not been getting all the items I paid for. TLDR: I get blocked from Skip the Dishes after complaining about McDonalds screwing up my orders time and time again. I then get terrible customer service on the phone and get hung up on. I become prema-blocked for McDonalds shortcomings and cannot dispute nor explain myself..Version: 3.12.10
✓ Bad customer serviceIf you order liquor, they sometimes give u something random and will not give u a refund, they have scammed me for over 60$ 3 times all because i didn’t get the right order and customer service constantly ignored me.Version: 4.10.5
✓ Horrible customer serviceSkip the dishes? More like skip the food. your delivery never gets to you and when you ask for a refund you will not get it. then your out $40 and the tip on an empty stomach all around horrible experience save yourself the hassle and skip skip.Version: 4.4.9
✓ Support terrible bad delivery first time using itOrdering from a restaurant 1 minute away. Received notification driver was on the way. Then on app I see driver turn wrong direction away from red line. There is no way to contact driver. I try the chat support, don’t hear back. Driver heads 15 minutes in wrong direction and then turns back. Food was cold, even though there was a thermal bag, because it had been 30 minutes from pickup. At some point after that a person responds in chat asking for address verification and closes the chat because I’m not in the chat and there is no notifications of chat responses in the app..Version: 3.11.1
✓ Agree 100%I had the same AWFUL experience as others have stated. Cold food, terrible skip mgmt, only offering skip credits (which I did agree to the first time, because it was literally the only compensation I’d get), I tried the service a second time. This time I decided to pick it up. Skip sent Over the wrong time to the restaurant. But still showed it was being worked on via the app’s order tracker until the actual time I requested. I showed up and the food had been sitting there which I actually didn’t even know until I got home and everything was cold. I immediately called SKIP , and the management team also tried blaming the restaurant (same as the my First order). It absolutely was not the restaurant’s fault. I felt so awful I called the the place afterwards to tell them I never complained about them or their service. And they told me skip called them and told them they made crappy food and messed up my whole order. This company is so irresponsible. I will NEVER use this app again..Version: 3.7.4
✓ Charged for a cancelled orderI showed proof via bank statement and they kept insisting they made a credit. Then they cancelled my account. Don’t use these people..Version: 3.12.7
✓ Worst customer serviceThe app itself does the job. The problem lies in the costumer service. I placed an order and tracked my driver as he picked up and delivered three other orders before getting mine. When the food arrived it was lukewarm and an item was missing. I immediately chatted to customer service where they Informed me they would refund the item. I however still wanted the item but they don’t do redelivery of missed items. So I was told I had to place a new order. That item came (ice cream shake) melted. I spent an hour and a half total on with customer service where he kept doubling back on what he had said and ultimately refunded me In skip Credit and not back to my card as I requested. When the service works (I’ve used it once out of five times where I did not have a disappoint cold delivery) it could be good. But management is not trying to make this a beneficial service and doesn’t actually care about the customers happiness..Version: 3.7.4
✓ Spamming me with promosI have had my push notifications setting set to not allow promotional notifications since as long as it’s been available. Despite this, I still get promotional push notifications several times per week. I have had an email thread going with Skip support since February. It is now mid July. I’ve been told at least three times that the issue is resolved, but the promos continue. I’ve also been given many canned responses that are completely irrelevant, such as: - suggestion to contact my mobile carrier - suggestion to disable push notifications entirely - instructions on how to click an unsubscribe button in an email - links to Google Play support pages - promises that I am not subscribed to a mailing list Skip support seems entirely outsourced, and they do not understand how the product works at all, nor are they aware of what a push notification is. For greater clarity in case anybody at Skip is reading: I want push notifications enabled so I can get order updates. I do not want Skip promotions in push notifications. I have them disabled. This has nothing to do with a mailing list or my mobile provider. This is 100% entirely an issue on Skip’s end and the fact that it’s been over 5 months since I reported this is absurd..Version: 4.41.0
✓ Service is deterioratingUsed to love the service by this app. Now I have had an order which never arrived. And another order where the delivery time took way longer than suggested - matched with a driver, then unmatched..Version: 3.9.11
✓ WORST customer serviceI placed a cash order for a burger & fries and got a notification that my courier was arriving so I waited by the door. No one ever knocked or called me. At one point I just opened the door to see where they were but there was no one around. I contacted the support chat explaining what happened and they said the courier had emailed me (!?) and it was true I had an email but why would someone not knock on the door? Why wouldn’t they call me? And why would they leave right after sending said email? I told them that made no sense and all they said was sorry. They didn’t offer to replace my order or give a credit or anything. So I requested they replace my order, to which they said they couldn’t do. So I tried to order again myself and it automatically cancelled. I told the support chat that and they said I couldn’t place a cash order after a previous cash order wasn’t delivered. How is that my fault??? They said I had to prepay online... for an order that I had already waited an hour for and they couldn’t even guarantee would show up..Version: 3.10.3
✓ Drivers eat your food!!Yea they don't bother to find your place. The app doesn't punish them in any way and they eat what you just bought, it happened to me a few times!!.Version: 4.3.0
✓ Do not use in the Laurentides, QCEven if the fact that your delivery can be free, the delay is very long. An order that was supposed to arrive in 30 minutes can take up to 60 minutes. It is casual. The delivery person is very kind all the time, but it looks like the service is limited for now. You better go with DoorDash..Version: 4.4.3
✓ Atrocious and irresponsible!!Let me begin by saying this service is not even worth rating. I placed an order at 7:45, confirmed by the restaurant. The driver took the most indirect route possible to even reach the vicinity of the restaurant and then I literally watched the driver drive around the restaurant for 30min, using the “track my order” feature on the app, while my food was done, becoming cold and was ready to be picked up. It took him an additional 15min to pick up the order and it was finally delivered, ice cold, at 9:20. The real issue lies with the management. Both my wife and I called to complain and receive a full refund and the only solution they offered was a 10$ credit(the delivery fee/tip) to my card, which they weren’t initially willing to do, they instead wanted to give me 10$ in credits to use with them...as if I would ever use their service again. The manager called the restaurant and tried to blame them for the error and late delivery and then in turn told us it was the restaurant’s fault and that we weren’t entitled to a full refund. Long story short, don’t waste your time with this app/service. Save yourself the disappointment and regret. My wife just lost a close family member and all I did was try and have a nice relaxing night in with take out and ended up with this fiasco..Version: 3.7.4
✓ Order never delivered - don’t want to refund!I’m actually appalled. I spent $70 on food just for none of it to arrive. When I got in contact with customer service they were of no help and said they didn’t want to refund me because the driver confirmed my address. Just because they can confirm the address doesn’t mean they actually delivered it - because they didn’t !! DO NOT USE ❌❌❌❌❌❌.Version: 4.7.1
✓ Dishonest Company - Avoid at all costsClaims you get free delivery when you order over a certain amount, and then charges you for delivery anyway. Criminal..Version: 4.0.10
✓ My RefundSo I ordered some stuff (alcohol if you really need to know) from skip and everything was fine, the payment went through and my order was confirmed. The only problem came from when the driver was delivering my stuff. I had left my phone in my living room while I used the bathroom, and the driver called. My little brother picked up the phone and then after that everything started going down hill. I went outside to meet my driver to get my stuff (alcohol), but the driver wouldn’t give me it because they needed to see my brother. Which made no sense at all, as I’m the person who ordered. Anyways this driver just wouldn’t give me my stuff (alcohol) and he ended canceling my order. I obviously wanted a refund, so I contacted there support team (or whatever) the first two people that I talked to were VERY rude and when I asked them questions, they just wouldn’t answer and would leave the chat. The only reason why I’m giving it 3/5 stars instead of 1/5 is because the third support person I talked to was EXTREMELY! More helpful then the other two. The person answered my questions about the refund and if they could have someone else deliver my stuff (alcohol) but unfortunately they could not have someone else deliverer my order. Will I be using SkipTheDishes again? Probably not, for alcohol. I might use it for actually getting food, but honestly I don’t know. I should mention that the third person told me that my refund could take 3-5 business days. While the other two were saying that I won’t get a refund..Version: 3.19.11
✓ Worst service ever !!!Order cancelled without reason and no refund very the worst customer service ever, it was closed when i was waiting my order. Driver were turning around my street without delivering my order ! SKIP THIS APP !!!.Version: 3.11.5
✓ Very convenientThe order are good more than 50% something they are miss handle.Version: 3.9.11
✓ What a pain...Since the company is based out of Canada, my bank thinks every transaction is unusual activity, and blocks it, so my orders constantly get cancelled, unless I can approve the charge, and then the app blocks me out for trying to place orders multiple times, since they just get cancelled, because that is apparently, unusual activity, as well. I was given Skip credits, which I couldn’t even use, and had to talk to like 10 different people, and none of them could solve any problem for me. I finally got my money back, instead of having everyone give me the run around, but I will no longer use this app. Since it doesn’t work..Version: 3.11.4
✓ Terrible Delivery Times And Never Get Orders RightI’ve used this app over a dozen times and either the food is ALWAYS cold every time I’ve ordered it or there has to be something wrong with the order like you pay for BBQ sauce and you don’t get it or the courier leaves your drink at the restuarant. I let it slide the first couple of times but when I finally complained they they gave me a small amount of “skip credits” to compensate for the inconvenience. I would recommend UberEats if you’re going to order food for delivery. Although it’s a little pricier, my roommate made an order on it 20 minutes after me and received his food 15 minutes later, whereas I was waiting for over two hours for my order because they were too busy and ended up having to cancel it..Version: 3.11.2
✓ SpamThe app will periodically spam your push notifications with their promotions and advertisements. Their user setting to turn this off doesn’t actually do anything, and their customer support refused to correctly identify this as a SkipTheDishes issue, take ownership, and remediate this internally. Sure, Apple has a setting to completely turn off notifications for an app, but then you don’t get updates on the orders you’ve placed either. Not good. Instead, they insisted the issue with my user setting. I had one customer service rep tell me to turn the setting off to stop the notifications, I had another rep tell me to turn the setting ON to stop the notifications (what?), and ads would spam my phone regardless of what direction the setting was flipped. Both agents deflected when asked to report this as a bug internally and instead blurted out their preset customer-service scripts. Hope you have a nice day with our terrible app :) I’ve deleted the app from my phone and will be using other food delivery services that don’t spam paying customers with advertisements..Version: 4.44.0
✓ Horrible app with horrible customer serviceMultiple times, drivers using this app have gotten lost, and I mean waaaaay lost, for 30+ minute periods. When you try to file for a refund request, they will try to shortchange you and offer you 50% of an order that they should be 100% refunding. If you try to escalate, you’ll notice that the support chat suddenly stops working. I probably have like 200 orders on this app, and the “failure rate” is probably somewhere around 8-12% for your food arriving on time. Use other apps, pay the premium, and stay clear of this unscrupulous platform..Version: 4.10.3
✓ Accident ProneTwice I ordered from Subway and received the wrong order. Once I ordered from a restaurant that apparently wasn't even open at that hour! (Though they still took my money and didn't say anything until I noticed nothing was happening.) Avoid..Version: 4.0.6
✓ ChatDoesn’t work!.Version: 4.0.6
✓ AwfulIf I could give a 0 I would. Three times I’ve been given a refund for waiting more than an hour for food delivery that should have taken 10 mins. Customer service is a joke and the app is glitchy and useless..Version: 3.9.9
✓ ScammedMade an order was called and said my order would be refunded still haven’t received my money back after 15 days.Version: 3.7.4
✓ Takes way longer time than I expected.I could easily walk and come back with my order but these guys takes almost double the time they show. I think it should be turn down. Let some other app take over..Version: 3.12.1
✓ Never EVER using this app to order again!!I’ve had some of the worst food deliveries using this app that I have ever experienced. First off, I’ll order from somewhere that says it takes about 25-35 minutes for delivery, fair enough. Just as I place my order I get a message saying they have “a lot on their plate and check back for updated delivery time” or whatever it says. EVERY SINGLE TIME MY ORDER IS BUMPED TO OVER AN HOUR!!!!!! I was so beyond frustrated last time because the sandwich I order was CLEARLY made at the time I placed the order. So by the time I got it, it was disgusting and inedible. Second, I was given skip ‘credits’ because I complained about said order. So I stupidly ordered from this app one more time and could you guess what happened?! I got another delivery dropped off over an HOUR later….. waste of time and money. DO NOT USE THIS APP!!.Version: 4.43.0
✓ CrappyI had ordered food from McDonalds and they had made me wait for over 30 minutes. I thought ok that can happen and waited. I had ordered around $38 worth of food. The order shows up over 30 minutes after and I open it to see that it is completely messed up. Nothing is the same and it is just messed up. It looked about $16 worth of food at the MAXIMUM. That is literally half of the price! At this point I was done and just wanted a refund. Well what do you know? You would at least think that the customer service would make up for the stupidity but no. I talked with the incompetent customer service and they replied every 10-15 minutes. And now you would think the replies would help but again no. It was absolutely no help to the problem. After some time I was told my refund would go back to my bank account after five days. Five days. Are you serious? Are you kidding me? Are you playing jokes with me? First my order is messed up, then that makes me realize “oh you already had gotten double the worth of food’s price because I have to pay before hand”, then I have to deal with an incompetent customer service and for the icing on the cake, I have to wait five days for my refund to go back to my account. Thanks for wasting my time today! And I loved getting my patience tested and getting scammed! No wonder why post-mates and door-dash has a better rating then you!.Version: 4.3.0
✓ Unprofessional customer serviceThis will be my last time ordering with you guys, but I suggest if you're going to call customers and give them an option to replace an order, understand that the customer would then have to go back on the internet or app to search through the menu. I was told to "hurry up a bit". Originally I asked customer service what my options are as far as a drink replacement because that’s the option I was given when the call started and the guy clearly offered a refund only because he didn’t know the beverage options himself. I asked twice because I was really wanting something to drink and he just repeated the refund options. My phone conversation with your customer service was only for 3 minutes and I was being rushed to figure it out within a minute of getting on the phone. Proper customer service will allow people the few minutes they need to figure out something like that. I shouldn't be expected to have the menu memorized right when I'm called. SkipTheDishes or JustEat can rebrand itself into as many names as they want. If the service is not professional they will continue to get these horrible ratings. I was so shocked someone would even dare rush a CUSTOMER within A MINUTE of getting on the phone with them. It’s not my fault you guys don’t pull up menus for situations like this like OTHER delivery services do and it’s also not my fault that I have to find a replacement because the store doesn’t have the beverage!.Version: 3.11.3
✓ Great app, except major flawBetter selection than Uber Eats, just very flawed in canceling accidental orders. I placed a “pre-order” several days ago thinking that meant the restaurant would be open later in the day (which is how UberEats is set up). Confirm order and then realize it was a preorder several DAYS out. Immediately send a message on the chat function that I’d like to cancel the order because there’s NO OTHER WAY TO CANCEL AN ORDER WITHIN THE APP. But, I was at work and was hosting an event, I had no time to sit and wait for chat to respond, I just hoped it be canceled. Completely forgot about the order until I get a notification that my currier was arriving... two days later. Because the delivery driver was already arriving, my friends card (that was paying two days before at work) was charged with an order I could not cancel days before the restaurant could even confirm the order. Very frustrating and embarrassing..Version: 3.8.3
✓ Great Idea, Terrible ExecutionWould like an option to have my meal re-delivered when I don’t receive half my order. Yeah I get credits, but when 7 orders in a row are missing my items, skip credits don’t mean much. I’ve had some great drivers, but there have been just as many down right awful drivers. I think knowing the streets of your neighbourhood should be a prerequisite for being hired as a driver. Although it is entertaining watching the drivers circle around over and over on the app..Version: 3.12.10
✓ No option to report food not arrivingI had an order cancelled on me a couple days back and I was refunded with credits, I used them last night to make an order that was never delivered. When I try to report this on the app, it acts like the order never existed. I don’t have the option to select it from the “list” which is just a page that says to select the order and that orders from the last 48 hours will appear here. I want my money back and I hope skip goes out of business for stealing people’s cash..Version: 4.41.0
✓ SkipTheApp other delivery apps do it better🤷🏽♂️Terrible. I ordered 1 item from skip and it took 45 minutes. The driver delivered it to the wrong address. How do you deliver to the wrong address in the middle of the day? It took 30 minutes for them to finally refund me my order then took another 45 minutes just to deliver me the one item I requested over 2 hours ago. Uber eats could’ve done it in 30 minutes. Their chat support is garbage too. One of their reps offered me $10 in skip credits then never added it to my account. Every time I asked about it they never added it instead giving me excuses. If you have Uber eats this isn’t even worth downloading. I’d rather walk to a restaurant than waste my time just to be disappointed..Version: 3.9.5
✓ Doesn’t workApp cannot fetch my address. I’ve redone loaded multiple times and every time the app cannot find my address. Tried to log in online and their online website didn’t work either. Have never had a problem with UberEATS..Version: 3.7.4
✓ Non-existent customer serviceSo disappointed - feel scammed. I cancelled an order because it took way longer than anticipated. Then instead of a refund, they delivered the order without ringing the doorbell and it sat outside all night. Now they say I can’t have a refund because the delivery was made! You can’t speak to anyone, the chat history disappears. I would never recommend using Skip the Dishes..Version: 4.45.0
✓ MULTIPLE FRAUD CHARGES!!!!Be careful with this app!! Someone hacked my account and ordered $300 food with my credit card on skip dish. If you google Skip Dish and fraud charges you will find cases like this have happened a lot of times. A lot of banks have flagged this company. I tried to called them many times but they never answered for once. Worst food delivery app ever!.Version: 4.1.0
✓ Took my order and my $170Took my whole order and payment and then told me the restaurant was closed. Cancelled order and have to wait 10 days for a refund. Terrible app and customer service. Definitely won’t use again..Version: 3.21.6
✓ Horrible customer serviceIOS app support is broken, can’t contact for refund as ordered 32$ meal and got the wrong order , couldn’t contact customer support and still no response... imagine the people that got my order lol what a joke.Version: 4.0.8
✓ Customer Service is crap.Customer service is ridiculous and some of the drivers are thieves. One of the drivers came no change because she had to pay for the order... not even a buck... thief. Skip the dishes doesn’t care..Version: 3.10.3
✓ Terrible Customer Service-Worst EverI placed an order then received an email 20 minutes later that my order has been cancelled. I inquired as to why my order was cancelled, after I had been waiting for 20 minutes and that I thought it was ridiculous. I chatted with one of their reps, and was told this: “Thank you for reaching out to us. Upon reviewing your previous orders, it appears that we have consistently failed to provide you with the type of world-class delivery experience that SkipTheDishes prides itself on. We are disappointed that we have failed to provide you with optimum service during each of your orders. We have decided that it is best to remove ourselves from this relationship for the foreseeable future, until we are confident that our services have improved enough to meet your expectations. During this time, we will not be able to process any further orders under your account.” First off, I’ve only ordered from SkipTheDishes one other time over a year ago, so I’ve had one other order, and they have banned me from ordering? For what? For asking why my order cancelled. This is the worst possible customer service. Terrible business model..Version: 3.11.2
✓ You are better off getting the food yourself!!!Ordered from the app and was told an estimated arrival between 30-50 minutes. Honestly hoping it would be closer to 30 but whatever 50 isn’t long to wait. Over 90 minutes later my food was finally delivered and by watching the tracker I could see that an hour of that was the driver bringing it to my house from the restaurant. The restaurant was less that 3 miles from my house. Contacted customer support which apparently is a very overworked bot and was not very helpful. Told I would be receiving credits in my account due to the problem - never happened. All in all, way more worth it to just drive to the store and pick up your own takeout. Save the time and headache..Version: 3.7.4
✓ Started out as the best, but fell quicklyWe used Skip a ton and had great experiences but lately there have been major issues with drivers, either there are not enough drivers or they are “multitasking” because it will say “Joe is on his way to pick up your order” but he’s soooo fat away on the map. Then they’re missing turns, taking routes that are way out of the way, stopping for long periods for no reason, basically doing everything besides picking up my order. I have gone out and picked up multiple orders myself and this last one will be the last time I use Skip. It’s not about the time it takes, it’s that my food will be ruined sitting there for 45 minutes at the restaurant waiting for bozo to make his way there. Very unfortunate..Version: 3.11.1
✓ Worst service everI ordered pizza from skipthedishes, it was suppose to be deliverd within 30-45minutes. After one hour i called the restaurant they said they have the order ready but skipthedishes courier service is not here yet. So i called the customer care asked them they told me they will get it delivered within 1 more hour and will give me skip credits for the delay and will also talk to the restaurant to remake the pizza. After 1 hour i recieve there email saying skipthedishes courier service needs 30 more minutes. I called skipthedishes again, told them i would like the order cancel and all the customer representative said was “ok if thats what you want”. I mean seriously if you guys can’t provide service why is it even working in this area. And if there was some issues she should have offered me something complimentry because i had to wait for 2 hours. Never using this app, just a waste of time..Version: 3.12.5
✓ Consistently Bad Support1 minute ordering 1 hour arguing with customer support over missing/wrong items. These people obviously don’t care and it shows. I hate this app..Version: 4.0.8
✓ Food Never ArrivedWe use the equivalent app in the UK and it’s great, but while saying in Canada we ordered twice and the second time the food was marked as delivered but never arrived. Customer service made really difficult to get any kind of help..Version: 4.9.2
✓ Skip the Food Too50% chance they’ll bring it, 25% chance it’ll be less than an hour..Version: 4.4.3
✓ Removed due to promotional spamSkip is one of the better food delivery apps but recently on my ipad the app kept sending me promotional notifications every day or every other day even though I have them disabled in the app. I’ve tried contacting customer service twice and they’ve told me to disable notifications on my end (on the ipad) when - duh - no, I still want to order food and be notified of any delivery notifications. So I’ve uninstalled the app until they fix this on their end. Maybe I’ll try again in a few months..Version: 4.24.1
✓ First experience: order never receivedMy first time using the app. My order stated it was “delivered” after just 15 minutes (estimated 30-60) and asked me to review the order. I hadn’t received the order. I could not track the order. Contacted service and they said it was en route. By 15 minutes past their quoted time it hadn’t arrived. This was 30 min after the app listed the order as “delivered”. Contacted service again. Now it has yet to be picked up and would be there at around 740p. It was currently just after 8p... an hour after the app stated the order status as “delivered”. Nothing has arrived..Version: 3.9.7
✓ Later, not soonerI very happily used Skip the Dishes for over a year—the convenience was hard to beat, as I often have little time during the day for lunch. Over the past few months, however, the ETA has been missed time and again as I rack up “Skip credits” as cold solace for late deliveries and increasingly colder food. Today it took over two hours for my meal to arrive—it was clearly prepared some time ago. I’m not sure exactly what the problem was, and Customer Support, while friendly and professional, provided little actual support to resolve the problem. Sadly, Skip the Dishes has lost its convenience, and I’m unlikely to use them again..Version: 3.9.0
✓ Horrible customer serviceDrivers are normally really nice, unless you get someone who steals you food. I was chatting with the customer service for over three hours, two hours in the finally got someone to go and pick the food up, just to complete it out saying he delivered it. Then they had to investigate what had happened with the food. After three hour I wanted a refund for the food that was never delivered, and I wanted a credit for my wasted lunch time with no food, rep told me all she could get me was $7 credit which is bull. Normally the wait for a manager to call a customer back is 24-48 hours, but for my issues they upped it 15 to 20 min. Was finally given a credit of $22. Now I’m going to use them and delete the app. It’s not the first time this has happened and I can promise you it won’t be the last. Rep I chatted with was completely rude and was refusing to just give me a bigger credit. If she would have just done it I wouldn’t have had to wait even longer for s manager to call me.Version: 3.9.10
✓ Dysfunctional service, don’t waste your timeI have used skip 5 times before to order food for pickup, and every time, something has gone wrong and only once did I received the right order. The first two times, the app allowed me to order from a restaurant which has been closed for weeks, but the app did not tell me the store was closed until 20 minutes after I paid. 2 other times, the restaurants told me upon pickup that skip has been broken for them so they had to take my order there. And the last time, the only time where I could successfully order something, I was given someone else’s food. There is absolutely no reason to get this app, most restaurants have their own ordering services anyway which I guarantee work better than skip..Version: 4.0.9
✓ Skip past this app!Terrible customer service. The food I ordered never showed up and I am still waiting for a refund a week later.Version: 4.2.3
✓ Horrific ServiceInitial promise to deliver was 25 minutes that came and went and then it stayed at 38 minutes before climbing to an hour and a half. I called to cancel. The operator interrupted me, mansplained why they couldn’t get a hold of the restaurant, and causing me to escalate my repetitive request - I want to cancel and I want refund. He continued to tell me he needed to explain to me how things worked. I said NO - in business if you cannot deliver on a product you have lied to your customer. I wish to cancel and I would like a refund can you accomplish this? No I need you to wait he said. Why is that?! I said, are you all using just one computer in your call center?! - Who there can complete my simple request to cancel and have a refund? And like some nightmare used car sales bit the asshat transfers me to ANOTHER dude who wants me to listen. I am tired - I am still hungry - I have had ENOUGH BS. So like some psychotic mocking bird I repeat my request until he finally allows me the basic consumer tenant of canceling the order they were too inept to fulfill. Don’t use these guys. It’s not the convenience it promises and it’s certainly NOT worth the hassle..Version: 3.7.4
✓ Circle of IllogicSkip has a location of Gemma’s Gelateria listed that does not offer delivery as an option at all - never has. However there is a 2nd location of Gemma’s that does offer delivery and have the Skip sign on their door. Skip does not list this correct restaurant. I have alerted Skip to over customer service several times and each time it’s the standard - we are looking into it. I called Gemma and they were also extremely frustrated with Skip. The reason I find it super illogical is that this is lost business for Skip - apparently they couldn’t care less.Version: 4.40.0
✓ Rip off and TERRIBLE SERVICEUber Eats is wayyyyyyy better and cheaper!! Skip the Dishes is absolutely a rip off. They charge sooo much for Food where other apps is much less. That’s not even the kicker. Every time I’ve ordered (over 5) times. The food is always late and cold. The delivery time is never met as promised , and they lie and say they will give you skip credits as compensation; that doesn’t happen either. Don’t waste your time with these rip offs! I thought I’d give it some time. Thinking the situations were isolated, yet it never changes. Customer service is absolutely terrible.!!!! WORST FOOD ORDERING APP EVER! It shouldn’t take and hour plus to get a delivery from a restaurant 3 minutes away for me. This app is supposed to make things easier for people, yet it does the exact opposite..Version: 3.19.11
✓ Bad experience overallThey match you with a courier only after the order is ready so if not many available, your food will sit on the counter of the restaurant forever (mine had been ready for 45 minutes after I ended up having to pick it myself). They said they’d refund the delivery fees and yet I never got any of that money back. Won’t use again..Version: 3.17.0
✓ Removed the option to write notes directly to the kitchenYou can no longer attach notes to orders highlighting allergies or preferences. Seem like such a pointless and unnecessary thing to do just to cause a headache for people that want to use the app and are used to the app. Great job alienating your client base skip..Version: 4.46.0
✓ PLEASE READ THIS - HEALTH CONCERNSI recently placed an order from Mcdonald's which is a 7-minute drive at most from my place. The order was received after more than 70 minutes and despite countless messages sent to live agents telling them that the order had been picked up 20 - 30 minutes prior to being delivered, I only received pre-written messages like "We understand your frustration". The absolute worst part is that the order was half-eaten, with the glass of coke half empty and a bite taken from the sandwich and there were fries within the sandwich packaging and the overall package was tampered with as well. Skip prides itself on being very cautious for customers during covid, but apparently tampering with orders and delivering a half-eaten meal isn’t serious enough. I have added pictures for proof and I did not even touch this food. Additionally, after making me wait for 70 - 75 minutes for one order, countless conversations with live agents, and a horrid experience border lining on health concerns I was given a refund for my original amount. After wasting all that time and the beyond horrid delivery I am refunded the original amount as if nothing happened and my time waste or the delivery was a common occurrence and nothing serious. This is absolutely disgusting and I hope to inform those ordering or planning to order from skip to help them avoid future concerns for their health with such behavior..Version: 4.9.1
✓ Awful customer serviceWaited two hours for sushi. Still waiting and the customer care says to check the app for up-to-date info on delivery. I asked if there’s a max wait time before refunding as sushi isn’t safe to eat after about 2 hours. Copy and pasted me the same message to check app. Will be moving to another app that takes accountability. I’m used to waiting for delivery but 2+ hours is inexcusable. Especially given the location is 10 mins away..Version: 3.16.0
✓ Thankful for UberEats3 reasons why you should delete this app and download UberEats 1) Once an order is placed they will not let you cancel it even if the order has not been confirmed yet. This just happened to me the customer service agent took ten minutes to confirm my order instead of canceling it after I told her I wanted to cancel it. It’s simple if the order has not been confirmed by the restaurant they must be able to cancel it in a timely manner. I don’t know if it’s lack of proper training or shortsighted thirst for the money but they refuse to give paying customers this option (I paid online with a credit card). 2) Their couriers are told they have to work a minimum of block hours but they only make the tip amount. The Delivery fee that Skip the Dishes charges doesn’t go to the couriers. So you are basically supporting a business that pays less than minimum wage to contractors who also have to pay gas and car fees. 3) Uber Eats works in the entire world making hungry people happy for one reason. They are good at what they do..Version: 3.9.7
✓ Slow and Don’t refundI placed my order 3 hours ago and it hasn’t come. They don’t issue refunds to your card, they only refund you with credits to use towards their app, but i don’t even want to use their app anymore. Delivery is always over an hour even if it’s not busy, and my other delivery apps can deliver the same order in 30 minutes. Customer service is very friendly, but it’s rare their help makes any difference. The wait time for my order went from 16 minutes to 19 minutes. an hour ago it said my food would get to my house in 20 minutes. may be because they are short staffed, so i advice to get the other delivery apps. less options on this app too..Version: 3.9.11
✓ Why lie?Skip the dishes dispatchers tend to lie. I order food it says it will take 33 minutes. After a certain time I look on there and it still says it will take 33 minutes. I contact skip and they say the restaurant needs more time. Unfortunately for them the restaurant owner is a friend of mine and I call them and either one of two things are going on. One they haven’t even gotten the order yet or to the order has been sitting there for a long time waiting for a driver who has not moved from his position in a half hour. So I decide to talk to the driver and he said he didn’t get the order till I half-hour later that I ordered it. And customer service at skip the dish would do everything but take responsibility for any order that you submit..Version: 3.8.4
✓ 2 hours plus to receive an orderI get long wait times for restaurants on a busy weekend I really do but I’ve ordered on much busier weekends from app like Postmates or Grubhub and the wait was never this long. I’ve ordered twice and both time it took over 2 hours to receive my food plus the fact that the restaurant called me both times to tell me they were just waiting for the drivers. If the place is 15 minutes max from me why is it taking the drivers 45 minutes to pick the food up and drop it off. Guess what app just got deleted. Also I had a rude customer service agent call me about the eta who was rude and hung up on me when asked her why the driver was about to pick up my food 20 minutes after the restaurant called to confirm the food was ready and just waiting for a driver..Version: 3.9.6
✓ Terrible serviceI wish I could give them 0 stars. I never bother submitting app or restaurant reviews even when I don’t enjoy their service. However, my experience with skip the dishes was so incompetent that I felt the need to write this review. It took 3 whole hours from 10:30am-1:30pm to get actual assistance from the support chat on the app/website as to why my food hadn’t arrived and why no one would assist me with the situation - aside from one dismissive “chat” message reply with the assistant leaving the chat twice as I asked for an explanation and resolution. I also waited on the HQ phone line for an hour only to get no answer. I emailed them as well and provided all the screenshots of my conversation with the chat assistant and evidence of the situation and all my attempts to get help. I haven’t received a response yet. For years I was a loyal and repeat customer on skip the dishes but I have officially deleted my app and am switching to Uber Eats..Version: 3.11.2
✓ Bad experienceDriver never showed with a $30 Pizza, tracking said he or she was here but nobody was on the block at all. Called customer service and they initially apologized and admitted the driver checked in when he wasn’t really at our house and said it would be five minutes. Called back and the next customer service person blamed it on a busy night and said the driver had come but hadn’t rang the bell (called from a blocked phone number) and that they would be back in fifteen minutes. This is almost two hours after I ordered a single pizza. Driver never showed but they sent an email with a credit for five dollars and order status changed to complete so I couldn’t see tracking anymore. I called again and they said it would be at least an hour for the pizza to arrive and offered me store credit for the failed order. I requested credit card refund and they said it would be a week to receive a refund on food that never came. Rude, shady, inconsiderate and zero compassion. Immediately ordered from UberEATS and they were here inside half an hour..Version: 3.7.4
✓ Use Uber eatsThe “chat with representive” option doesn’t work so I can’t even dispute my order what a useless app complete waste of time use Uber eats instead.Version: 3.21.4
✓ Very unsatisfactory serviceIt started good and I’ve been spending around 1000$ per month with them sometimes but recently their service is getting worse and worse! In my last experience the food was not delivered while sending delivered notification for me! I contacted the support… 5 minutes for a response from the person who finally said food was not delivered and they will give me skip credit. I told them I’m reevaluating using their app for now and prefer the money to return to my account so I can purchase from another place! The person just wrote we don’t return the non delivered food money right away, contact us after 24 hrs and just left the chat!!!! This type of customer service is just unbelievable!.Version: 4.10.2
✓ Poor customer serviceWhen I first started using SkipTheDishes I had no problems the food was excellent the customer service was excellent with the SkipTheDishes drivers but lately if I’m not have an issue with the restaurants I’m having an issue with the SkipTheDishes drivers today my order came up to $31 and some change I handed the driver $50 expecting my change back he said he had no change then the customer service felt like I was in the wrong for complaining because the driver was trying to get change which the driver at all said nothing about getting change he said and I quote I do not have change so I missed out on $18 and some change and just FYI crediting my account is no longer except acceptable because this is just out and out ridiculous.Version: 3.11.3
✓ Extremely unsatisfyingSo one of my order went missing, like the whole order and i had already paid for it through my card. When I contacted them 1st time they said they are going to refund me but didn’t. Again when i knocked them, they said they are going to do it soon but then after 1 whole day, i got nothing. Then i emailed them, they said “ looks like we have consistently unmet your expectations so we can’t refund you.” I am like what? It’s only because you guys are not responding so i have to actively knock you guys. I still didn’t got my refund. Bad service. Very disappointed..Version: 4.8.1
✓ DirectionsI’ve put the same address in every time an every time I order I have to go on the help chat to tell them time an time again they’re going down the wrong street because they have them going down the street an not the avenue I live on. As I explained this for the 6th time the help person gives me attitude saying that I must have put it in wrong. I work in customer service so I try to have patience an be nice but this is ridiculous that I have to go on a help chat every time I order food cause someone doesn’t know the different between street and avenue..Version: 4.12.0
✓ Unreliable Delivery, Terrible Customer ServicePlaced an order that was supposed to arrive in 35-55 mins. Credit card was charged immediately. 100 mins later the order is not yet delivered, the app shows the driver is ‘picking it up’, but the driver’s car is driving in the opposite direction. Then as I’m writing this review (105 mins after ordering), the app notifies me the food is arriving soon, tracker stops working, but no food. ‘Live Chat’ is a lie, because noone ever responded to me, for over 25 minutes. Now I have to file a fraud charge on my card. Will never use this app again. If you’re reading this, use a competitor app like GrubHub..Version: 3.11.2
✓ Fraud App and company - skipthefraudThe app shows that you were about to get discount of 7 dollars and when it goes to payment gateway it did not apply the coupon and stole money from me. If it was not going to give discount I would not have made that order. On top of that the app gave the pickup order to the wrong restaurant branch and I had to travel miles to get my order. Even the restaurant told me that they charge exorbitantly to customers and the same order if make through a phone call would have costed me 10 dollars less. The is a disgusting company who rips off their customers with a fraud website and app..Never going to use it again!!! I also spoke to customer care which is outsourced to some third world bpo and they don’t understand what I am saying only does copy paste of pre written scripts and urls. Stupid customer care uninstalling now.Version: 3.9.8
✓ Worst of the three3 of my 5 orders never arrived, so they credited me to force me to buy elsewhere with them. The others with more than an hour late and you can’t follow the driver who makes impossible loops around your location. One second he is 2min away, then 5, the 3, then 15, then you just see him getting further and further away. And when you call the customer service is horrible. Again didn’t happen only once. Consistently horrible..Version: 4.1.0
✓ Horrible methodsThis company let me place an order, saying it would arrive in approximately 72 minutes. A little long but I can handle it on a busy Friday night. They then charge me for my order on my credit card, and suddenly a notification popped up saying “delivery drivers are not available in your area, check back again later” What THE HECK? Why let me place an order if you have no way to actually get my food delivered. And check back when, in three hours? tomorrow? In five days? I ordered it because I have a family who is hungry in the next hour, not in ten hours or however long you want me to wait around and keep checking back hoping maybe I can get it sometime someday. And now conveniently it takes 3-5 days for the charge to go back to my card, because YOU BET I cancelled and ordered directly through the restaurant. Just had to go pick it up myself but it was ready in 15 minutes. Sure delivery is convenient if you have a lot going on and a family, but this whole experience was kind of ridiculous and I’m deleting the app the minute I get my money back from this order..Version: 3.11.1
✓ Terrible serviceDelay and delay and delay.Version: 3.12.1
✓ Horrible customer service and drivers steal your foodDriver drove off with our food after we waited an hour and when we spoke to customer service they took another hour just to say we'll issue you a refund like our time wasn't worth anything. On top of that they then only returned it as skip credits instead of back to my card as if I want to use this app again..Version: 4.4.3
🙂 SkipTheDishes - Food Delivery Positive Reviews
SkipTheDishes - Food Delivery works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact SkipTheDishes - Food Delivery.
⛔ SkipTheDishes - Food Delivery Problems
