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Hatch Baby App Complaints & User Negative Comments 2024
Hatch Baby app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hatch Baby? Can you share your negative thoughts about hatch baby?
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Hatch Baby for Negative User Reviews
✓ Crashes oftenWhen logging sleeps that start before midnight and that go into the next day, the entirety of the sleep is logged for the first day. So if you start the sleep at 11:55pm on day 1 and it goes until 7am on day 2, the entire 6:55 is logged for the first day. There’s no easy way to get an accurate recording of how much you baby sleeps in a day without doing the math for each log. I suppose you could end the sleep at 11:59 and start another one at 12, but then not only is that extra work, you also aren’t keeping track of what is likely the longest sleep your baby has. Fix this issue and I would give this app 5 stars. Edit: now it keeps crashing every time I delete or change an entry. Since I’m editing the sleeps to end at midnight and start up again, it crashes on me every single day. I changed my rating from 4/5 to 2/5..Version: 1.5.0
✓ Prevent auto lockPlease make the app prevent device auto lock when recording/timing a feed. Who has their hands free at that time to unlock the phone?.Version: 1.4.10
✓ Good for a few weeks, then went haywireThis app worked great for us with our newborn at first— we have a hatch rest+ lamp and though it doesn’t sync with this app we have been happy with the lamp and decided to continue to use hatch products for recording diaper changes, feedings, and pumping schedules. In the last week it’s become unusable. My husband and I can’t see each other’s entries and then entries started disappearing from our own phones— we know because some of them were showing up for the other spouse who did not enter them. As of this evening, I can’t even log into the app because it says I have no children set up on it, even though I have not changed any settings and my husband can see our child on his phone— but it looks like all the data I entered is lost and I can’t enter my child because I would lose all previous data and no longer be synced with my husband. I realize this app is free but we are hatch customers and this is a MESS. I’m very frustrated and worried about losing our data which we need for our pediatrician’s visit tomorrow to make sure baby is progressing. Extremely disappointing..Version: 1.5.0
✓ Syncing issuesWhen my husband and I first started using the app, it worked great! We would use it to communicate between each other and even used it at our baby’s check up with the pediatrician to show her his information. Then it occasionally started to stop syncing with night feedings. It was something we could mess around with and fix (someone force closing the app then refreshing). Now, the syncing for the night/early morning feedings is nonexistent and it’s a pain to try to get it to actually sync up without just deleting the data and manually entering it. It has become such a disappointment and we’ve only been using it for 7 weeks..Version: 1.3.0
✓ Privacy concernsThis app will read and paste from your clipboard. What are you doing that for Hatch?.Version: 1.4.10
✓ Meh. Won’t sync across devices consistently. So temperamental.I like the user interface and options. It works well with the changing pad though the weight accuracy is all over the place it gives me a fair general idea of where the baby is at. But what drives me crazy, now two kids in is how it won’t sync across caregivers easily. Ive found if you try repeatedly with putting your phone on airplane (obviously won’t sync) but then taking it off then 50% of time it won’t sync. Such a pain. Trying other apps now so I don’t have to manually get details from my spouse or other caregivers. This has been true for two kids. So disappointed it hasn’t been fixed since the first kid..Version: 1.5.0
✓ Desperately needs a dark modeGreat app overall but logging a dirty diaper in the wee hours is blinding with the silly white background..Version: 1.5.0
✓ Good app, but sync issuesOverall, I think this is a good start. However, the biggest pain point for me is the way the app synchronizes (or sometimes fails to synchronize data with the server). Some context: My wife and I both use the app to track feedings and diapers for our daughter. We take shifts during the night, making sure to log if/when we did a feeding so that we don’t need to wake each other up to get that info when we change shifts. Unfortunately, most of the time, the app on one of our devices does not reflect events logged on the app on the other of our devices. This is sometimes remedied with some tinkering, such as a pull to refresh and/or backgrounding and reopening the app. But obviously the desired behavior is that a logged event on one device is instantly and automatically reflected on all devices logged in to the same account. I happen to be an iOS Software Engineer, so I am sympathetic to the challenges of providing a synchronized state across devices (particularly if you’re also relying on CoreData for your local store). My best guess is that you guys are waiting to post user changes to the server until either the modified table view will disappear, or the app enters the background. An update where that sync routine is triggered immediately following any modification would definitely get me to 5-stars on this app!.Version: 1.3.0
✓ Helpful but could improveThe app keeps crashing on my iPhone but works on ipad. I wish the pad had output directly on the pad without having to log into the app. Holding a baby, iPad and opening the app to get their weight is difficult. This may be a user issue, but I could never figure out where to go to see the actual weight when logging a feeding. It tells me how much he ate, but I also wanted to see the before and after weight. Also, I will log a weight entry and it won't appear immediately, even after refreshing and closing and reopening app. This product is still really helpful and I don't regret buying it, although I wish the weight increments were even more precise. I'd like to know when the quarter ounce increments bump to the next number. For example, if it's .49 ounces, is that rounded down to .25? This can make a big difference in feeding amount over the course of a day..Version: 1.3.0
✓ Incorrect trackingA lot of times I will edit my sleep timer and I know it saves it correctly, but when I go back later the Incorrect time is there…. It’s starting to happen every single day. Really annoying when I go back and look at something from a few days ago and it shows a 4 hour nap that I know never occurred. Extremely frustrating when it happens over and over and over. I really liked this app in the beginning, but now that the app keeps altering the times I manually enter, I need to look for a different one. I don’t like writing negative reviews but it’s not reliable anymore..Version: 1.5.0
✓ Worst app EVER!If you are looking for an app to track all your new babies feedings poopy diapers etc please don’t consider this app. It was good for the first 3 months then it randomly stopped working. At first it kept telling me to create a new profile for my baby because there was supposably not one for her. Everytime I opened the app I had to create a new one and delete one of the new ones made since I didn’t record any information in those. I kept having the problem and noticed that it wouldn’t happen only when I wouldn’t close the app completely. I reached out to customer service and they explained that there was no profile for my baby(even though I had clearly been recording everything since her birth) they recommended I delete the app and reinstall it but that I would loose all the information I had already put in(at this point it was 3 1/2 months worth of info) I didn’t want to do it but finally gave in. I deleted it re downloaded it and everything was fine(for about 3 weeks). Now it’s doing the same thing again but this time it wont even let me create new profiles. Now I can’t get to my babies profile or create any new ones and I don’t want to delete it again since all the information I’ve been putting in will delete again. Horrible app don’t go through what I went threw and save urself the disappointment choose another app..Version: 1.5.0
✓ No way to add additional users?The app doesn’t seem to have the option to add other users, which is a huge oversight. Without the option to consolidate and combine input from both partners, the information is inaccurate..Version: 1.4.10
✓ Recent Bugs - Can’t Use/Access AccountI have been using this app for 3 months and in the last week it has had so many errors that I can no longer access the app. When I open the app it says I have no babies to log info. I created a fake name just to bypass the screen, was able to access the app and switch to my actual child’s data, but the next day it happened again and now I can’t even get passed the “add a child” page. When I was able to access it, there were bugs with the timers and it saving my data accurately. Paused feeds would disappear, so I would log manually, then 12 hours later I would get an error alert that my feed had exceeded the limit of 12 hours. It also saved many feeds double so I’d have to manually delete one of them. Please fix this bug ASAP before I switch to another app completely and lose my 3 months of logged data!.Version: 1.5.0
✓ NEEDS A “NIGHT MODE”!!!!As a parent, I am already waking up ALL HOURS of the night for my newborn. Using an app to track sleep and feedings is helpful, since heaven knows I’m so tired I can’t remember a thing - however - in the middle of the night, looking at the bright white/blue colors of the app contributes to making it MORE DIFFICULT for me to fall back asleep after tending to my baby for the thousandth time in the middle of the night. I am already sleep deprived enough as it is!!! This app absolutely NEEDS to have a night mode to make the colors in a dark scheme for us ALREADY sleep deprived parents. This is such a basic concept for sleep improvement that it is honestly non negotiable - bright cell phone light reduces melatonin, making it harder to fall asleep. The opportunities I get for sleeping are so minimal and short as it is, I certainly don’t need ANOTHER thing keeping me awake. Especially not something designed to help parents. The tips for parents are helpful and I enjoy the information I get for filling out the surveys. It’s also SO wonderful to be able to weigh my baby before and after feedings to track milk intake. I use this app to keep track of wake windows and time between feeds. Very effective for those purposes..Version: 1.5.0
✓ SUPER buggy - but could be great if they fixed itThe app has nearly all the features I want and I love the integration with the hatch scale/changing pad. However, the app is super buggy. It’s impossible to delete an entry - it either shuts down the app or just doesn’t do anything when you hit delete. Every once in a while the app will just stop opening and I’ll have to delete it and re-install. When I’ve done this, it sometimes deletes the last day of data which is super frustrating. My husband and I have linked accounts so that we can both log entries for our baby. Most of the features have synced but for some reason he can’t access any of the pumping entries I’ve created. So many problems!.Version: 1.5.0
✓ Decent tracking app, missing important feature, and security concernThis app generally works well. Our biggest issue is the timer “lives” on your local device until you hit the stop button. As such, two parents can’t look at/manipulate the same timer, which is a desire of ours for roughly half of all naps. The reason I have to give this app a negative rating due to the Universal Clipboard. My iPad or Mac can copy something and it can be pasted on another of my devices. Recently, it came to light apps were reading this data without users being aware so Apple, in iOS 14 introduced a message any time an app read your clipboard. To my surprise, Hatch Baby is triggering that. Why would Hatch Baby want to know what is in my clipboard when I’m looking at how long my baby has been asleep? What are they doing with that data? Very fishy and a large enough issue I cannot trust or recommend this app..Version: 1.4.10
✓ It’s a startWhile this is one of the more modern and clean looking baby apps lots of room for improvement. Very difficult for multiples since to switch between babies you would think you would simply tap the babies name to toggle between your babies since multiples will typically be eating, pooping and sleeping at similar times. Instead you have to click more button scroll to top, switch babies, then go back to the screen you were on for the other baby such as feeding. Hopefully this big oversight will be fixed so you can simply switch babies with one click of their name. Unlike other apps like Glow, you can’t track when your baby is sick, or medications, or vaccinations or appointments, temperature, etc. The plus button to add things like bowels, pee etc is a tiny plus in top right which is a big stretch on iPhone X. Those primary actions would be better as a floating circle button at bottom. The major glaring issue is the whole point of baby apps are for tracking so that you can export the data to pdf for doctor visits or others when needed. Currently there is a simple CSV export which not helpful at all compared to the leading baby apps such as Sprout which generates a beautiful PDF with relevant data based on what you need and charts etc. A key feature comes across as more of an after thought and I imagine why there are so few users since it’s such a pivotal feature..Version: 1.1.8
✓ Confusing UX & WAY too many features to use for baby weighingThis app suffers from trying to do everything and do everything poorly. We use this app to use the hatch grow scale and with a tiny icon in the top corner as the only way to use the scale it makes our daily weigh in much more difficult than it needs to be. Finding past weights is also not straightforward. With tabs at the bottom and icons all over the place there is no consistency in design or focus. More used items or useful functions should have a larger focus and unfortunately adding a picture is the focus. I take pics on my phone but don’t need to add them to this app on a daily basis. Whoever is head of app product UX needs to take a hard look at what scale users need and maybe just design a more focused app for them or ditch all the extra bells and whistles that 5% of users use..Version: 1.4.10
✓ MrsIt’s a helpful app but is missing lots of features and information. The best app we have used was Total Baby and that is no longer available..Version: 1.4.10
✓ Needs dark mode!!It’s a huge miss that this app doesn’t offer dark mode. Much of the time I’m using this app, it’s during night time feedings and changings while trying to keep my baby sleepy. It’s frustrating to open a bright white app throughout the night and try to shield my baby from the glow. Also, the button for the scale is teeny tiny in the top right corner, a spot difficult to reach unless you’re holding your phone with 2 hands. 100% of the time I’m using the scale, one of my arms is occupied holding a wiggly baby. This button should be easier to click one-handed..Version: 1.5.0
✓ App Crashed?This app was really great until my child turned 1 month old. I went to add a feeding session, and I suddenly don’t have access to any of my information. I’m getting a message that says “Oops. You don’t have any babies associated with this account”. I added my husband, parents, and mother in law. They can all still see the account. I tried a number of troubleshooting options to no avail. I reached out to tech support, and I have not received any resolution. This is really disappointing since I’m using the app to answer questions at pediatrician and postpartum appointments and because I enjoyed the surveys and updating a photo everyday. Someone recommended the Huckleberry app, so that’s what I guess I will have to use now..Version: 1.5.0
✓ Ok, not great...needs improvementFeeding are measure in oz only not able to include milliliters and doing the math when trying to add information and attend to my baby is frustrating. Also should allow me to input time feed without using the timer if I know I feed for 10 minutes let me just input it without quickly! Also purchased the hatch grow scale as I needed to measure my baby weights gain and did not want to wait for ever doctors visit. This app again is unable to tell me waights gain in any other measurement other then lbs and oz. (I can do the math but would rather spend my time and energy attending to my baby or getting sleep) Very frustrating and should be an easy fix. Not sure why this didn’t come up in bata testing..Version: 1.1.8
🙂 Hatch Baby Positive Reviews
Hatch Baby works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hatch Baby.
⛔ Hatch Baby Problems
