- 83.5LEGITIMACY SCORE
- 88.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Proton Mail - Encrypted Email App User Positive Comments 2024
Proton Mail - Encrypted Email app received 104 positive comments and reviews by users. Can you share your positive thoughts about proton mail - encrypted email?
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Proton Mail - Encrypted Email for Positive User Reviews
✓ Love it but needs a hi overhaulI just want to start out by saying I am a huge fan of proton mail and what their doing and have no doubt that they are currently working on a new ui for this app but as it is now it does feel a bit stale especially compared with the incredible job they have done with their website (stopped using my custom css it was so good) I loved that they let you choose what theme you wanted and everything so yeah 10/10 great product but it could use a new coat of paint and i’m sure the proton team is already behind that so yeah highly recommend because at the end of the day I use it for the privacy factor and the desktop version has a super clean ui and because I can feel confident proton will keep updating and improving it.Version: 1.14.1
✓ Much better! Thank you!I am an individual who relies on a screen reader to navigate content, and I have contacted Proton numerous times, giving feedback on accessibility. I wrote a review a while ago expressing concern over BoiceOver not reading a given message/composer field. Within the last two releases, the problem no longer exists; I can now use VoiceOver to read my message before sending it. Every time I contacted someone, Proton responded within 24-48 hours, and every time they stated that they passed my feedback to the respected team. Proton has improved its accessibility, making my life easier. While there is still work that can improve the user experience for screen reader users on iPhone, it is a step in the right direction. I will continue using the service and provide advice concerning accessibility. Thank you for all your work thus far!.Version: 4.0.6
✓ Awesome BUTThey should add an option to remember your password so you don’t have to re write your password every time.Version: 1.11.14
✓ Nice and solid but needs workI like the look and feel but there is no Dark Mode which is essential now and also there is no easy way to "select all" in order to Mark As Read, you have to select every single individual mail and then Mark As Read. Fetching from external POP or IMAP accounts would be nice too. I don't mean the ability to POP for Protonmail, I mean Protonmail should be able to fetch mail from other accounts..Version: 1.11.16
✓ Adore ProtonMail but new app re-design is bad (sorry)Five stars because I can’t knock ProtonMail in general, but this is regarding the new UI, which I’d rather rate ⭐️⭐️ .5 I’m a long long long time and fully paid up ProtonMail user (along with vpn/drive etc) and am a giant fanboy, which is probably why I felt the urge to write a review now, not due to the service which is exceptional, but the new app re-design. It pains me to moan about anything Proton, but the new app feels like a downgrade to the original rather than the other way around. The new sort of, softer/bubblier/larger UI feels like a regression. Sorry, I know it’s too late to revert your codebase and I’ll probably adapt, but just to chip in and give some hopefully useful user feedback. Keep it up otherwise 🤘🏻.Version: 3.1.4
✓ Latest Comments as of May 2, 2022Thanks so much for the updates and for being able to easily report bugs. You always get back to me. Really appreciate that. April 5, 2022: Latest Update Has Issues Hello! While I love the new update, I am no longer able to see what Folders (including Inbox) my saved emails are in. For example, if I save emails under the label, Protonmail, if I go into that Label, I cannot see what Folder the emails were put into. Used to be able to see that. Thanks. March 28, 2022: So Loving the New Update Thank you for the new update. I’ve always loved Protonmail and only have ever had a few glitches that Support helped me with. This latest update is awesome. Thank you very much..Version: 3.1.6
✓ Can be clunkySeems to timeout a lot and had a larger than expected delay between hitting send and the email sending. No doubt this is a byproduct of the encryption, however this has resulted in mails being sent greatly delayed as I’ve closed the app before it completed sending. Having said that ProtonMail raises the bar when it comes to accessible mail security..Version: 1.8.2
✓ Really goodGuys, really love the mail service, can’t fault it at all. My only negative comments, the iOS app could really use an option to go to the next email when you’ve got one open and the ability to mark all your spam as read without having to open each and every email. Keep up the great work 😊.Version: 1.9.0
✓ Less is moreComing from MS Exchange I was always overwhelmed with the functionality. Sometimes less is more and this is where I believe ProtonMail excels. I have read a lot of folks complaining about how simple ProtonMail app is but for me the simplicity of the app makes it such a breeze to use. Thank you ProtonMail for making my experience simple..Version: 4.0.0
✓ Rock Solid Piece of MindToday I upgraded my account to a paid account, ProtonMail PLUS. Thanks ProtonMail for a really secure email experience. You guys (& girls) are absolutely great at what you do. Please keep on improving ProtonMail. Thanks!.Version: 1.6.0
✓ SuperbLove proton mail!.Version: 3.1.6
✓ FantasticI’ve had ProtonMail for a few years and happily pay for the premium services. There are so many reasons why I love this service and some of them are obviously centered around the security aspect and the fact that a giant corporate monolith doesn’t use my data without providing me a way to effectively opt out. I think the most important thing though is that they truly listen to their users and implement improvements based on feedback and don’t shower you with useless platitudes making you think that they care - it really seems that they do. That’s important not just for the improvement of the service but for the comfortability of the people using it. Thanks to those who work hard to keep ProtonMail (and other Proton services) a fantastic product..Version: 3.1.5
✓ Loving ProtonMailThe interface is crisp and clean. Please don’t ever change it!.Version: 1.9.0
✓ I like recent releaseRecent release was great one which fix lots bugs and issues. Long time waiting though... There are lots more areas for pronton team to working on and make APP even better. I'll keep my subscription service as small piece of support..Version: 1.11.9
✓ Select All toggle neededI used the search button to search for an email, using a keyword yielded about two hundred emails. In trying to delete this emails, I can’t seem to find a select all button to delete them at a go. Rather I have to select them individually to delete. I don’t seem to find the select all button on the app..Version: 4.12.0
✓ Much improvedThis last update has significantly improved the app. Interactions are fluid and stable. Haven’t noticed any glitches swiping away, replying or reading messages. Can’t wait to see the new UI though. Single pane view on the iPad Pro is still a bit odd..Version: 1.12.8
✓ My privacyI will suggest the best way to get 5 stars would be to have free or much much lower prices as anyone can barely afford food these days and now I’m paying for mail also I have a free gmail so it’s possible to do. The other is I chose this platform because of its security and I still have my gmail and use it for other stuff not that important and wanted to keep them separate. Now I see if I want more free storage( I’ve only been here a week ) I’ve got to combine them? I didn’t want to. I want the other stuff and want to keep the lesser stuff over there! This is my so called Hope account , the other my regular mail only some was coming this way ( doctors stuff etc., ) however I don’t want to combine them but don’t have the extra money yet , I signed up for a free account now I’m being told something new Not very happy about this!.Version: 4.12.1
✓ Amazing.Used in conjunction with their VPN which performs very well..Version: 1.15.10
✓ Love the security/ privacyThe app is easy to navigate and beats logging into the web portal. Happy to be a paid user and not pay others with my data..Version: 1.15.4
✓ Help my eyes pleaseI would love it if you could make the text of the email title and the sender’s identity larger. I can read without glasses for hours but seeing the senders identity is very difficult, with or without glasses. To some extent, 50% of the population has eye issues. Otherwise I like protonmail..Version: 1.15.3
✓ WHEN ARE CONVERSATIONS COMING? Love PM stillGUYS WHEN ARE CONVERSATIONS COMING? ITS BEEN YEARS! PLEASE! Have been using the app for 3+ years now, love ProtonMail overall. Back then we were told the threaded conversations feature would be coming soon in the app. But it’s now been years and this is still not implemented - this is a basic feature and the app should have that, it makes reading emails a real pain and archiving not practical. When will this be addressed?.Version: 1.15.4
✓ Easy to use and intuitive.Excellent email clinent for ProtonMail. The pinch to zoom does not do re-flow the text, and screen rotate portrait only. No landscape. Can only be used with protonmails and service, but this is not their target. Unfortunately it is a slow as an old dog and iPhone SE 1st Gen. (Thank-you ProtonMail support's helpful comments).Version: 3.1.4
✓ Love Proton Mail!I find PM a breath of fresh air, used as paid subscription for several years and it just keeps improving, BIG thanks!.Version: 4.0.8
✓ Very happy with Proton MailThanks to the Proton app ecosystem (see Proton Unlimited), I have finally broken free of the dreaded privacy-invading scourge that is the Google ecosystem. Goodbye Gmail, Google Calendar and Google Drive. No longer will you devour my most precious of information. While others may continue to feed your unquenchable thirst to realise your destiny as the all-seeing eye of Sauron, I will surely not. Instead, I have sailed to a land of privacy, freedom and security. The land of Proton. In this land, I need not worry about zealots with mal intent flogging tainted wares. Instead, things are as they seem. An email service sends and stores your emails. A calendar keeps your appointments. A cloud drive keeps your files. You may do these things as if in the privacy of your own home. What a concept. Proton Unlimited..Version: 4.12.1
✓ Great alternative to gmailIt’s great to have privacy back, however there is still a way to go. It would be nice to a UI change and instead of having the icons at the top where is can be harder to reach on bigger phones, have a function bar at the bottom. Apple Watch support would be great, this would allow us to interact and read emails on the watch..Version: 1.11.8
✓ Good but app needs improving.Like a lot of users I switched to ProtonMail for a more secure email app. It works well and the import function from other email accounts works well. My only complaint is that there is no calendar or proton drive apps for iOS and you have to log into the beta version online. If they could replicate the web version with tabs for calendar and the drive would be five stars..Version: 1.15.4
✓ AmazingI check my emails every morning. The service is confidential and reliable..Version: 4.6.0
✓ Good service with continual improvements to the appI’ve been using PM for the past 3 years and have been pleased with the service. I don’t mind paying a small fee each month for more secure email. The app has recently received some overhauls and you can now select multiple emails and mark them as read. This was a critique of mine before. I think a few more options should be added for the UI contrast such as those on the desktop version. Keep it up!.Version: 3.1.4
✓ GoodUnbelievably it doesn’t seem to use lazy loading or scroll-into-view to conditionally render list items. I make this assumption since an inbox with just a couple hundred messages in it scrolls smoothly - but once I imported more items scrolling pauses every 200px for about 1 second on ~700 items. Scroll motion pauses every 100px for 2 seconds on ~1200 items, every 50px for 3 seconds on ~1700 items etc. Perhaps the app is still trying to grab all these emails in the background - in which case this should be a separate thread and not block the GUI. Time will tell. Update: clearing cache worked, thanks.Version: 1.14.1
✓ How email should beThanks to the Protonmail team for continually working so hard on improving its service! Releasing the iOS app and now providing the ability to use the Mail application on MacOS have made it so easy to keep my inbox private and secure. All emails should be kept private and thanks again for championing this cause..Version: 1.6.7
✓ Love the App … butIt would be really nice to be able to BLOCK spam in the mobile app.Version: 4.5.0
✓ Lovely app, needs a new look and some extra.Recently I have created an account with ProtonMail. I do enjoy all the privacy features and as it looks, although a bit oldish. So looking forward to new updates. Besides would be really great if you could add the same function as Google Mail when you can follow up the previous email and make it look like a conversation..Version: 1.11.12
✓ Old user, left and came back for moreThe recent Proton ecosystem updates brought me back to Proton Mail for the first time in 5+ years. What an update this service has received in that time. Can't complain, the app is clean, friendly UI, performs smoothly and have yet to encounter a bug. Feature rich and ever-evolving, I look forward to how things progress further. My only slight issue: reliance on Google services (GMS) for push notifications. Hopefully this will change in the near future as it's hard to sell a privacy-first service that relies on anything Google, encrypted or not..Version: 4.0.4
✓ Service is great; app needs creature comfortsAll in all, I love Protonmail. I appreciate their mission to promote encryption and secure services through email and how they value privacy over all else. I’ve been a user for a professional email account for over 2 years and it’s rare that I’ve had any problems with the iOS app or the web app. When I do have problems, it’s usually relatively easy to report them and get them fixed in an update. One thing that I would appreciate, however, is some more perks and creature comforts associated with the iOS app. For example, the ability to schedule emails would be great. Equally, I’d love it if notifications synced between devices. I understand that Protonmail’s main focus is security and privacy (which I wholeheartedly appreciate) but it’d be great if they could compete a bit more with services like Gmail or Outlook..Version: 1.12.8
✓ It needs improvementI am using the web version. It’s better. I found in forums all the suggestions that people are proposing. And I think they are right. You must be very genius to give all the features from web version into an app. Good luck! But I believe Proton deserves the subscription!.Version: 4.0.6
✓ GoodNice app and service, though a bit pricey if you want a paid plan.Version: 1.4.0
✓ AttachmentApp work very well, only one minus, when attach some file can’t check this file before sending. Everything else is perfect Thanks.Version: 4.12.1
✓ Please add 20 seconds recall Button.1. Please add 20 seconds recall Button, when I double check my just sent E-Mail. I made a few typos. Now this ONLY available on web version. Please bring to App. 2. Please add 5 seconds auto save function. I tried to edit draft on protonmail across different Devices. Too hard. Always overwrote my new draft with old one. I have to use Google Doc again..Version: 1.15.4
✓ Initial bugs fixed by clearing cache.Had some really bad performance issues in the app but contacted support and they suggested the fix within minutes! Looking forward to the new version of the app as it seems quite far behind the web version in styling and no conversation grouping mode etc..Version: 1.15.4
✓ My new primary email serviceAfter using Gmail since it was invite only way back in the mid-2000s, it was time for a change. My private emails should not be subject to scans that serve me ads and do who knows what with my data. I had a free ProtonMail account for several years but finally went all in. I purchased a paid plan, decided to setup my own custom domain, and have migrated all of my “critical” email over to ProtonMail and I won’t be looking back! The redesigned Mail app has significantly improved the end-user experience and added a lot of features that were lacking in the original app. It’s easy to use, intuitive and you certainly don’t need a degree in Computer Science to understand how it works. On the few occasions where I’ve needed to reach out to them for support, their reps were always friendly and helpful. I’m excited to see them expand their product offerings into things like cloud storage, VPN and calendar..Version: 4.0.7
✓ Secure mail at its bestI created an account in 2015 & it has worked faultlessly ever since. Recently my sister needed to setup a new email account as her current email service is shutting down. I had no hesitation in recommending ProtonMail as the iOS app requires no fancy configuration just your username & password. My sister is enjoying how user friendly it is on her phone & l love the security it provides. Many thanks to the development team for this wonder app & service..Version: 1.11.11
✓ Crash on start fixedWow, after latest “redesign” update, now the app literally crashes back to home screen at startup. So now I cannot check emails. Amazing. I am guessing you no longer support iOS 12.5.5, but if that’s the case, you should have blocked the update for this iOS version but you didn’t. And of course there’s no way to roll back. Edit: crash on start fixed quickly thank you. I like the new design but there is no dark mode option like it says in the release notes. I guess it’s because the app is following the system-wide theme setting and doesn’t have its own dark mode option. Since there is no dark mode system setting in iOS 12 so the app is never in dark mode..Version: 3.1.4
✓ Thankful for new UINow I’m smart with my security and have a smart looking interface. Long overdue, but really happy now that it’s here. Keep this experience coming across your services (calendar next?)..Version: 3.1.4
✓ Great service!I’ve been using a ProtonMail for a while now and I have the say, I’ve really been enjoying it. There’s not much to say, other than it’s a really good encrypted email provider! The main feedback I’d give to the guys over there is the app needing a refresh in its design. I don’t know if this is coming soon, but the web interface looks so much sleeker! Can’t wait to see what’s coming next though!.Version: 1.15.4
✓ Great Email ServiceI love ProtonMail! The privacy and security is awesome and I use my Yubikey as the Authenticator via the Yubikey App which adds an additional level of safety. The ProtonMail app is functional if not aesthetically pleasing ... but ultimately I don’t care if it’s not pretty....Version: 1.12.3
✓ Much improved and getting betterEver since the iOS app rewrite a few months ago, the app has only gotten better. It’s now very responsive and navigation and functionality has really come a long way. Also, now that you can select a message and perform multiple actions on it, there’s nothing left to complain about. The only issue I have is the message that tells me the app can’t reach servers and to try again. If I refresh a few times, it seems to connect and pull down mail just fine. This is happening less than it used to but I still get it when I have very good connectivity. Overall though, this has become a 5 star app when it used to be about 3 star. Bravo on the rewrite and I’m looking forward to the calendar app for iOS..Version: 4.0.6
✓ Amazing but two issuesProtonmail is the only email service I would use and trust implicitly. Two minor issues: 1: Sometimes swiping left to delete a email occasionally deleted the email above where you swipe. 2: You can’t have more than one email account. So you can’t swipe between two different addresses. Say one for work and one private..Version: 1.11.1
✓ In the end encryption is vital to our basic human rightsIsn’t combat reaching everyone of us to utilize some form of end and encryption in our communications very much like governments due. When companies begin to read and index emails easily because of the PGP protocols it makes hacking seamless for nefarious actors as well as governments looking to monitor individual citizens in order to target. Therefore proton mail offers an excellent source I’ll be at a pricey cost. It is important to note that another email provider Nonnas to do note provides even more robust encryption as the email address and your subject line are encrypted. They are free service offers similar options as proton mail but far less expensive cost. They are also in the EU with much more stringent privacy standards. Neither one of these platforms are subject to US search warrants. But note it is far more important to encrypt your email address so that you can’t be targeted in the subject line is an equally important tap task to be encrypted. The downside is the GUI is poor very poor. Proton mail offers a nice GY that integrates with the devices very nicely. All in all when comparing email platforms the only other platform I’ve seen that measures up to these two is start Mail..Version: 4.0.5
✓ Value PrivacyGood app. Nice and straightforward to setup and use. Would be good if you could customise which notification sound to use when emails come in. Everything else is great..Version: 1.8.2
✓ A lot better than most free emailsI normally go by the amount of reviews apps have to judge, but so far an not a complaint from me an I’ve tried many emails, thanksalot.Version: 1.11.14
✓ Simply Awesome and SecureI have been a paid Protonmail user since before there was any such thing as an App. When you had to access via the website. I migrated from MS Exchange to Protonmail and absolutely love it. I have used many different mail platforms and I must say Protonmail is by far superior in functionality and security. I do hope they continue providing this awesome service and continue developing their VPN and other services too..Version: 1.12.4
✓ Mostly happyI am happy with Protonmail and have the ‘Plus’ plan, however feel the price is a little high compared to some encrypted services. I did manage to get a Black Friday 2 year deal which expires this November but if there is no 2020 black frost deal I won’t be paying standard price for it. I feel about £15-£20 a year is the maximum I would pay but will see what happens. The problem the company has is that email is easily replaced so the best way to keep paying custom is to achieve an acceptable price point..Version: 1.11.15
✓ Solution for meMoving away from free services, ProtonMail (and Suite) works fine. Being secured and reliable is all I need..Version: 4.5.0
✓ Say goodbye to the big eavesdropping giants of electronic MailThis app is brilliant,it makes me feel more relaxed and the paranoia of eavesdropping from Gmail and all their third parties sifting through my private life that includes all the other “Big Boys “ because having the comfort of encryption puts a bit of a smile on my face (it’s not that we have anything to hide) “it’s the principle of having your messages exposed to the world) but with Proton Mail you can relax, their customer service is second to none (I sent a message around 9am got a reply before midday),and although I’m only using the free version this is in itself is second to none - P/M puts all the others in the shade. If I could give it a 6 STAR I WOULD,HIGHLY RECOMMEND ⭐️⭐️⭐️⭐️⭐️.Version: 1.13.1
✓ ProtonMail appGreat app, I haven’t had any issues with it. I appreciate that I’m not being snooped on and having data from digital receipts etc stolen like other common email providers do. Would love to see a feature where you can block emoji’s from appearing in the subject line..Version: 1.12.7
✓ Great appBeen trying to de-google and de-ms myself and I have mostly succeeded! (Now using proton for everything that I could remember), great alternative to google. The only thing holding me back from 5 star is the storage. I understand your not google sized and giving everyone 10GB would be expensive but it would be great. Thanks for existing proton!.Version: 4.8.0
✓ The best 📧 🇨🇭Anyone that cares about privacy needs to make the switch to Proton. You won’t be disappointed, every app works without problem in my experience of using all Proton apps & it’s totally worth the money. Definitely recommend & will keep on recommending Proton to people. Make the switch from the likes of Gmail, Yahoo & Outlook etc. Keep up the good work Proton, yous are doing a cracking job 👍🏼..Version: 4.12.0
✓ ReliableIt works every time. Highly recommended..Version: 4.6.0
✓ I like the ideaThis is a fancy concept, but the app still isn’t sophisticated enough and my user experience isn’t always smooth. I have a couple of annoyances, the first one being that I wasn’t able to copy an email address from the list of CC recipients. Number two: I hit “send” on an email and thought it had been sent only to see later that it was still in the drafts. The wifi signal is a lot weaker in the bedroom, so that might have caused the problem, but I think the app should at least notify you if something like this happens..Version: 1.7.1
✓ No notifications from iPhone.I get email notifications from Samsung phone, but not from my iPhone. Perhaps due to the fact that the emails are forwarded to a sub folder? Do you not provide notifications if emails go into sub folders? Please check..Version: 1.15.8
✓ Great so far!I am a bit disappointed that I cant use the encrypted calendar on my phone app… really unfortunate. Otherwise this is just what I was looking for! Canada has a similar encrypted provider, Thexyz, but, apparently, Canada doesn’t have the best security/privacy laws..Version: 1.15.10
✓ Great mail app, one or two minor concernsLove the privacy features and mission of Proton. This mail app is perfect for me, but I’ve noticed one minor thing that bugs me. If I sort my mail into folders, the mail I’ve sent gets filtered into those folders and does not appear in the “Sent” default folder. I would have expected the mail I’ve sent to appear in both the folder I’ve sorted the conversation chain AND the default “Sent” folder. Another one is that when I have dark mode on, I can read emails fine, but when I go to reply to certain emails, some text is not legible because it is black text on my dark mode background. I would have expected the text to flip colors from the background..Version: 4.2.3
✓ Some issues but worth supportingChanging my review to 5 stars. Had no idea that there was an option to reset all data. That seems have resolved the freezing issues I was having. Thank you, Devs! Old review: I have used Proton for years. I love their products, and I'll continue using on the desktop. But the iPad app is completely unusable now. It freezes constantly on me. I've tried to Report a Bug, but that also freezes and sometimes even causes the app to crash. I'm a huge advocate for Proton Mail and I probably always will be. This review is for the app only. If there is any other way I can report these bugs please let me know. I'd love to be able to use Proton Mail on the go..Version: 4.2.3
✓ Good but tapping out emails can be sluggishJust moved business email across. Really like Proton mail for dedicated email & security, but have noticed when composing emails with the iPhone app that tapping out a message encounters some lag at times. — Developer: thank you — will try that! — What would also be good would be the ability to ARCHIVE an email when it’s open, with a single click from the bottom of the screen. At the moment you must tap the 3 dots and ‘move to archive’. You can also swipe right from the list, but a single tap archive button from within an email is very handy :).Version: 4.0.7
✓ Amazing Privacy-Focused EmailI love ProtonMail! I’ve been a paid subscriber for several years and a user of the iOS app since it’s inception, and I am very happy with the quality of service, friendly UI, and focus on privacy and security. That said, I’d love to see just one or two changes. First of all, the preview notification of emails only shows the Title field. I have no problem with not showing a preview of the body of the email, but I would love to know who the email was from! If the sender would pop up in the notification, it would be perfect. Maybe there’s a way to do this, but I’ve looked and haven’t seen anything. Secondly, as an admitted Apple fanboy, I would also love to see an Apple Watch app for checking messages quickly or when I’m away from my phone/desktop. Now I’m not super technical but I’m sure there’s some technical thing with privacy and encryption and whatnot and displaying messages on the Apple Watch, but it’s still something that I would like to see if at all possible. Other than those suggestions, this app and ProtonMail are about as perfect as email can get. I whole-heartedly recommend it to everyone!.Version: 1.7.1
✓ Go Protonmail ; and thanks developers for all your hard work and courtesyI am a basic user of email. I had been with Yahoo Mail for as many years as it’s been around. The incessant boring into my brain of advertisements ruined the interface for me and cost me any trust at all in the security of my emails. Proton mail fixed everything that I found depressing about Yahoo! Mail. it’s simple and easy to use; it’s free; the clarity and cleaner layout for me are phenomenal, and I “sleep better“ because of the security provisions. I actually look forward to going in Protonmail just because I’m not gonna be bombed with ads all the time. I’m going to upgrade to the premium version not because I need it but because I want to support the hard-working people who make Protonmail happen. Rock on!.Version: 1.12.3
✓ Fantastic, worth every penny as time goes onYes, Protonmail is not cheap. But I believe in their mission. I’m happy to support their fight for privacy by default by paying for their services. Additionally, new products are being added over time. With ProtonVPN, Proton Drive, and Proton Calendar, this is a great replacement for the Gmail suite. I would like to see an online Word, Excel, and PowerPoint editor too in the future. Additionally, a family plan would be great where existing protonmail users can be brought together under one plan. Currently there is no option to do this. So please if you could add this option, that would help see higher adoption rate for your fantastic services! Cheers!.Version: 4.1.1
✓ Excellent Privacy Focused EmailTLDR version: great app/service for the price. App could use some creature comforts from an app like Spark or Airmail. It does what it advertises and does so at a fair price, especially if paired with their VPN product. In my opinion it works best when paired with something like gmail for the items where security isn’t as critical. That way you’re not missing out on the convenience of google for certain items (family calendars or contact sync to iDevices for example), at least until Proton is able to provide solutions for those use cases. Only suggestions to make this mail app better would be to have a one touch option for archiving a message on the screen when I read a message. Currently one must either call press to open the menu bar further then again the archive, or press the folder button at the top then choose the folder and press apply. The second functionality improvement would be use of share sheet or at least ability to export a message as a pdf. Every now and then it’s nice to be able to forward an email to someone as a text and export to pdf makes that happen easily. The other suggestions are cosmetic only, and that is more color schemes, at least a light and dark would be nice and the option to use other app icons. The lock is nice but they also have the various proton logos that would work well too..Version: 1.11.17
✓ A couple IssuesThe app works pretty well but I’ve run into two issues: 1) No offline access -not sure if this is a security thing or to keep storage use low, but I can’t seem to access any email if I’m not connected to the internet, even if it’s just a text-based message or I’d opened it a few minutes before. 2) Password Protection/Touch ID glitch: You can secure access to the app by requiring a custom PIN or TouchID entry to open it. I set it to accept both, however the app keeps spamming the touchID prompt, effectively making it impossible to enter the PIN. When you dismiss the TouchID option, it immediately pops back up. Can’t confirm if later model iphones have the FaceID option for the app and if this glitch exists for that method as well. Developers: please address these issues!.Version: 1.15.4
✓ Great service, lacking a few features to make it a home runProtonMail is an excellent service for both the privacy conscious and the masses. The reason so many email providers are free is because it the provider is in a privileged position to scan all of your emails. ProtonMail sets itself apart from the rest, and doesn’t read your email, or store it in a format that they can access. I would highly recommend a paid plan, even if you don’t need any paid features. Pay for your usage with your money, not your data. However, the absence of one feature makes the ProtonMail experience painful (-1 star): No notification dismissal syncing. If I read an email on my iPad, it will still show the notification on my phone until I open the app. Almost every other mail/chat app has notification dismissal syncing, but when I asked ProtonMail about implementing this feature, they said it was not possible. If they found a way to add this feature (and it’s possible considering other services can do it), then this service would be a true 5 stars..Version: 1.11.5
✓ Excellent all the way aroundThough there are some features missing from more traditional email applications (e.g., auto-reply, calendar integration, read receipts, pins, etc.) it handles the main concerns and uses very well. Encryption is great, though still needs a bit of growing to handle end-to-end encryption of the subject line and email addresses which is currently encrypted, but not end-to-end. I have had no issues with emails coming or going, and the app works smoothly with current functions. Having the ability to quickly encrypt emails to non-proton users is also great. While there are plenty of free services out there, they are free for a reason. With Protons’ new pricing plan, one can get the VPN, email, drive, and calendar services all under one price which is seriously worth it to me for the privacy. These apps really help to take control of your data and take control of your online presence. While I understand people who believe they have nothing to hide from bots and “anonymized” data collection, there is a really big difference between a company loosing fully encrypted data the company cannot even access, and data transmitted encrypted but stored on company data services unencrypted. Companies pay ALOT of money for granular data to target people with specific advertisements, so understand for these free services that the user is the product. Please keep up the good work, people rely on these services..Version: 4.6.0
✓ Works wellIt’s by no means the best email client but it works perfectly well. There’s lots of negative reviews on here complaining and I just wanted to say that I haven’t experienced any of the issues being mentioned. Proton is great for privacy and I would recommend this app..Version: 4.5.2
✓ Love this and everything is stands for butI’ve stopped receiving notifications which is a very crucial feature. Tried everything in the website. Not sure what to do now.Version: 1.15.9
✓ Love the new designAnd feel of the app. Well done team! :D.Version: 3.1.4
✓ Gotten better over timeI like knowing that my emails are secure now, and as time has passed the app has been receiving good updates for both UI and functionality. However i’ve notices that some emails don’t come through from certain companies, like facebook/instagram 2fa emails don’t come through (meaning i have to go back to gmail). Overall a great product, would love to see some widgets though, as apples mail service has these..Version: 3.1.7
✓ Excellent email service, private and secureIf you value security and privacy use ProtonMail. Even the free accounts are private and secure. They do not sell your information or scan your emails for keywords to send ads. I have both a free account and a paid account and they both work great. I have been using protonmail for a few years now and I love it. The app features are fine. It has all the necessary features plus security and privacy. Some people are too picky they want an app that covers everything and I don’t think there is an e-mail app that has every feature and still keep you info private and secure. I’ve read some of the reviews, and I have not had any issue with crashes or glitches. Some reviews don’t sound like they are about this app. Not sure what some people are doing..Version: 1.11.8
✓ Awesome service and appI have been a Proton user for a number of years ever since I first understood the need for a more secure email service than than what the various freebies were offering. Proton’s free service is amazing, but I also wanted to support the organization and take advantage of some of their other services, so I have been a subscriber for awhile. I use the Proton email app (as well as the Proton Drive and Calendar apps) on my iPhone and iPad, and I have never had any issues on either device. The email app is nicely designed with a clean interface. The app (and web-based version) works really well, and I know that my data is more secure because of it (and I’m not being inundated with advertisements that seem to know way too much about me). I highly recommend Proton all around and am grateful that such an organization exists given the myriad companies that want your personal information in exchange for a “free” service. Keep up the great work!.Version: 4.9.0
✓ AppréciationEfficacité, fiabilité et user friendly. Keep on good work services to peoples..Version: 4.11.0
✓ Great app on iPhone, could be better on iPad 12.9A layout option that keeps the sidebar visible on the larger iPad would be great to make better use of the available space. Otherwise great app and love the redesign!.Version: 4.0.0
✓ Needs proton calendar for iOSAmazing app but when are we going to start seeing the integration of the proton drive and proton calendar into the iOS platforms?.Version: 4.0.0
✓ Encrypted EmailsI love the fact that this email service is encrypted. I’ve been using the free version for quite some time now. I finally bit the bullet and subscribed for a year. I was hoping that there would be a setting for font size, background colour choices, etc., but there wasn’t any. Don’t get me wrong, I love the plain look, but wouldn’t mind a little colour and being able to choose larger font for those of us who need it. I have recommended ProtonMail to my siblings and recommend it to whoever is reading this too..Version: 1.15.4
✓ Finally an update to the ancient app that makes it modern!Two key things to fix please! When archiving with swipe for a thread, it frequently glitches with a couple of archive messages, and the message staying visible for a few seconds after the message. Also, there is no single button press to archive a message while reading! Isn’t this a really common workflow, to open an email, read it, and press archive? Very frustrating. Overall though, the new app is a major improvement, well done..Version: 3.1.4
✓ Secure but not as efficient as I’d likeI appreciate having secure email that values my privacy. As such I upgraded to the paid version and installed the bridge so I could sync it with outlook on my desktop (this feature is not yet available for mobile but we are told it’s under development). The purpose of this review is to request some simple features that would improve efficiency. I would like the ability to click on a folder marked Unread as a way to filter these emails and find them more quickly. Also I have seen screenshots at review sites that showed an email preview but haven’t been able to configure a preview of email while viewing the list of all emails. It’s a much faster way of skimming through all the emails we get deluged with daily. Was this feature lost inadvertently during a prior update?.Version: 1.12.8
✓ Create a 'dark' version of your app iconI dont like the new white icon and want an option for a smarter looking 'dark' icon. Update 9th Nov 22: When I select an email from a sender who has previously sent me multiple emails, it takes me to the first email in the chain rather than the latest one. I have to scroll down to the bottom to read the email I selected..Version: 4.0.8
✓ Great on iPhone, not so great on iPadI use my iPad with keyboard in landscape mode and it strikes me as odd there’s no way to keep the Protonmail sidebar open all the time. This would be immensely helpful to me as I navigate my email. My iPad essentially replaces my need for a laptop and my work duties are light, text and web-based and I’d really appreciate if devs would make things more natural and easier for iPad users. One little settings tweak would make this iPad version much more comfortable to use. Thanks!.Version: 1.15.4
✓ Excellent Service Great For Privacy!I am a ProtonPlus paid user, I started with a free account but I actually paid 2 years in advance I like it so much. I really am not cool with advertisers having the ability to read my emails which often contain much personal info. The ONLY reason I am giving 4 stars instead of 5 (which is not really protons fault) is because there are some companies that will either not accept your email address from proton or some online stores that will cancel your order when you give them as your email. It has only happened a couple times so far. I’m pretty sure the reason they don’t accept is because they are assuming your are some kind of criminal or scammer because you have a private email. When in actuality it’s because people are starting to realize what are huge problem we are facing with these tech companies knowing every detail of our life and mind. Anyways I’m hoping as more people start to use Proton, the stigma will be erased. Also if you notify proton of this they contact the company that is denying your email. Other than that it’s great! Some great features for filtering your emails into different folders too.Version: 1.13.1
✓ Security goodThe app does have good security, and that was my main reason for using. There does seem to be disconnection in the calendar and the mail service. I do recommend this product..Version: 4.12.1
✓ It’s generally goodI don’t know why people complaining about this email serves I think it’s great and simple to use what is great. I have 4 emails for different things and proton mail is my daily and main driver and for a year (I think) now I’ve really liked it. I also use the VPN as well with the Free mode (looking to buy the £50 one in month) what is also very good I feel more secure using this then my GOOGLE MICROSOFT or APPLE email give it go and time not just 5mins.Version: 1.12.3
✓ This is better than 4.2 starsDefinitely deserves 5 stars. I read through a few of them, and most of the one star reviews seem pretty bogus.(I know 4.2 stars is not bad, but this is a 5 star app all day) The UI is not the same as google. Some of the features are little tedious. But they’re on top of stuff and I never miss any emails. I’ve never had any trouble sending, and no one has had any trouble receiving my emails. If you associate with an institution that doesn’t accept proton, or any other private email, as your primary email. Then you should probably stop associating with them. I ditched Google about a year ago. I don’t agree with them on multiple levels. Proton is secure and they’re never gonna give you up, let you down, run around, or desert you..Version: 4.6.0
✓ I’m surprised this email provider isn’t more popular!I NEVER write reviews, but this one deserves it. I’ve been using protonmail since 2020 after switching from gmail at first to protect my online privacy. Upon using this app, I’ve realised the layout, features and GUI in general are far better than gmail and outlook in my opinion and it allows you to have way more freedom in how you handle your emails. It is also quick and simple to send, receive and forward emails. After 3 years of using proton mail, I cannot ever see myself switching to anything else..Version: 4.7.0
✓ Encryption, data protection and securityIts a must have app for anyone who wants to have their own data in their control. The new app UI is very easy to use and more secure with the protondrive. Kudos to the team for thriving continuously to make the app better and more secure every single day..Version: 3.1.3
✓ Easy to use professional email platformMy only wish is an easier way to imbed photos on text rather than then being attachments at the end of the email..Version: 4.8.1
✓ Good secure email provider and iOS appI am quite impressed by the security features of the ProtonMail service, and the ability to apply these to a custom domain if you pay for a subscription. The usability is also really good. The import wizard lets you bring your mail and contacts with you and works really well. Once imported I’ve found the search function far superior to both the built in iOS mail app and Outlook connected to an IMAP account..Version: 3.1.4
✓ Almost everything I needI've been a paid subscriber for a while and this app works almost perfectly with the following exceptions: 1. No option for threaded view of messages (something that the web app does support and is sorely missed here) 2. Sometimes the inbox doesn't refresh automatically when a new email notification is triggered. I.e., I'll get a notification of a new mail, tap the notification to check it, open the app, and see no new emails in the inbox. I'll have to manually refresh to see it. 3. After refreshing the inbox to see new mail as in #2, tapping the new message to read it doesn't work for a moment or two. I usually ends up tapping two or three times in my impatience 4. This one is not specific to the app, but the service. It's not clear how much of my data is stored with zero-access encryption. It seems that the contents of emails are, but that senders/recipients and subject lines aren't. When I use the search feature in the web app, my search query is sent to the API and it returns a list of messages with subjects or senders that match my query. If the API can search that data, then it must not be zero-access encrypted. This was a bit surprising to me. I'd like to see these details spelled out more explicitly..Version: 1.11.10
✓ Best alternative to GooglePrivacy forward company making outstanding products. Make the switch..Version: 3.1.6
✓ Great basic email appI moved my custom domain from GSuite to ProtonMail mostly due to privacy and security concerns. ProtonMail as a service is solid and reliable. I love it so far. The ProtonMail iOS app (as of the time of this review) is a bit sparse in terms of features, but it’s reliable and I haven’t had any issues. ProtonMail is a solid option for those looking to take their data protection seriously. Currently, the app is lacking some basic features that I’ve come to expect from a typical email app. For example, a calendar (which the team is currently working on), dark mode, and the ability to switch between multiple accounts without having to log in and out. I look forward to when the team finally to rolls out some of these quality of life features..Version: 1.11.14
✓ Undeniable improvementQuicker, more responsive since this update. Great app! Thank you..Version: 1.5.6
✓ End-to End Encryption Far From ‘Five Eyes’This is the way to go! Full end-to-end encryption brought to you by scientists from CERN and based in Switzerland, where strong privacy laws reign, far from the clutches of Anglophone intelligence snooping. The free plan works great and there are still many good email addresses available as the userbase is still relatively small (while growing fast). I recommend upgrading to one of the very inexpensive paid plans to get more bells and whistles, and to aid the growth and development of this ambitious project which aims to bring truly private email to the world!.Version: 1.11.14
✓ Proton great but..I love proton services and all that they do, especially in these days. I use other proton services and use proton mail online which is very nice. Regarding this app, it’s just OK. Not like the online service but OK. I would give proton five stars but for this particular app I’m knocking a star, I would actually knock more stars off but I realize that this mail app is in it’s just beginning form. My big issue is that I am visually impaired and it’s extremely difficult to see what’s on the screen because the Mail app uses tiny fonts. Plus it does not follow my iPads fonts settings. It’s stuck on its own tiny tiny fonts. So it makes it very difficult for people with visual issues to see. I just do not get why designers programmers default to such tiny fonts. They must be designing these apps on their phones. Plus this app seriously needs a dark mode. Hopefully all these will eventually be done and then I can rave about yet another proton app..Version: 1.15.10
✓ This is My main email in Aust, cannot fault it!I run a couple emails incl. the offerings from GL and MS but this is my main email. It is reliable; I appreciate having aliases to keep my main email somewhat protected, and I’ve recently switch to using the Proton VPN after my other VPN stopped working in Aust. Highly recommended !.Version: 4.0.7
✓ Briliiant as usual w/ room to improveI can see myself as a paid customer for years to come. The app, however, can be improved more. 1. Delete email directly from notification center. (NVM if ios doesn’t allow this), it is extremely annoying to delete email I don’t need to read. 2. Faster loading speed (NVM if its a encryption problem, the current speed is still decent) 3. Dark Mode, please? 4. Swipe (gesture) AGAIN to UN-mark emails. 5. Custom notification ringtone for different folders, sender etc. Rather than default Apple all the way..Version: 1.10.0
✓ Good until the 3.1.2 update..The app was working well until the latest update, now it won’t open, tried reinstalling but it doesn’t help. And when I download it again it doesn’t tell me on the store whether my IOS version is too old to run it like other apps do, it may work on the next update but any help would be appreciated, opening the mail through a web browser doesn’t work either on my device. Edit: Thanks for the reply, the latest update has now fixed the issue and the app now runs fine..Version: 3.1.3
✓ Very ImpressedI am very happy user of Proton. I’m very grateful a company like this exists. I feel well protected and that my best interested are at heart. The service it’s self runs great and easy to use. Highly recommend..Version: 1.14.1
✓ Face ID not working to login to AppIt seems that Face ID is not working to login to the App. I’ve tried multiple times by first logging in manually and then enabling Face ID. But every time I logout and then try to log back in, Face ID is not initiated. I login manually again and see that Face ID is disabled. I enable it again, but it goes back to being disabled every time I close the App. Is the Face ID function only for access when the App is logged in, or is it designed to allow fore using Face ID to login when initially opening the app? Reply to developer: I saw your reply and do not agree because after three days of trying, the App will now allow me to login with Face ID. I don’t know what changed in the App, but I just kept doing the same thing. I have now installed the ProtonMail App on my wife’s phone and Face ID is working properly too. Increased my rating from 3 to 4 stars. Update #2: thanks for replying back to feedback so quickly! No, I did not need to choose or select any keychain or password icon. When the app is completely closed (swiping up from the bottom, on both an iphone X and XS Max, to close the ProtonMail app), then pressing the PM icon only once to open the app: FaceID now comes up immediately and after correct recognition, the PM app is unlocked and accessible. It was not like this when I first installed the app, but now it works this way..Version: 1.11.6
😕 Proton Mail - Encrypted Email Negative Reviews
