- 83.8LEGITIMACY SCORE
- 88.3SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
Rappi: Market and Food Online App Complaints & User Negative Comments 2024
Rappi: Market and Food Online app received 114 complaints, negative comments and reviews by users. Have you ever had a bad experience using Rappi: Market and Food Online? Can you share your negative thoughts about rappi: market and food online?
Please wait! Rappi: Market and Food Online Facebook comments loading...
Rappi: Market and Food Online for Negative User Reviews
✓ Awful serviceYou will get screwed with this app if You ever need service, avoid and find something else. One out of every 3 Orders will go wrong - wrong items, super unbelievably long delivery time, and you will be stuck paying for 100% of the bill for gross, old, cold food. Use the other apps!.Version: 6.37
✓ Bad Customer ServiceRappi terms & conditions changes from one day to another without previous information and they dont care about the customer and the money we pay on the app. I have been charged wrongly for some orders i have made and the customer assistance is the worst, their answers are programmed and does not solve your inquiries. Dont use it, and if you do dont buy premium, it does not worth the money..Version: 6.8
✓ Scam CompanyScam company!! Ordered food that was never delivered. Even the company who’s food I ordered said the order wasn’t delivered so I should get a refund. Rappi Support then said I had broken their “terms and conditions” but would not be able to disclose how or why and are now refusing a refund. Absolutely absurd!.Version: 7.41.1
✓ Good concept, but significant issues with paymentExtremely poor payment and checkout. The app does not allow my visa or amex cards even after verifying it through their own process. Was eventually able to pay through Apple Pay, only to have the person fulfilling the order and delivering not be able to pay at the cashier. The order therefore got cancelled and I am still waiting for my refund May have something to do with my cards being from the uk although they work perfectly in Brazil otherwise..Version: 6.19
✓ Worst Food Delivery App, Worst Customer ServiceJust don’t use these guys, they over charge, deliver to the wrong address often, cancel orders and don’t tell you, then make you spend hours talking to their hopefulness customer service team trying to get refunds. Then if you upgrade to prime, they will continue to charge your card even when you’ve cancelled it, then refuse to refund you. Spent hours today trying to get a $7 refund for a prime subscription and they can’t find the transaction, BUT SENT ME AN INVOICE FOR IT!!!!!!!.Version: 7.69
✓ ¡No hay repartidores de comestibles en Tulum!Aplicación horrible, no puedes realizar pedidos grandes de entrega de comestibles en Tulum porque ninguno de los mensajeros tiene automóviles, lo que anula el propósito de realizar un pedido en la aplicación. Intenté hacer un pedido de comestibles durante 3 días y lo cancelaron una y otra vez debido a la falta de conductores con automóvil. el soporte solo responde mensajes cuando les conviene. No recomiendo esta aplicación para entrega de comestibles en Tulum. Muy frustrante.Version: 7.68
✓ Está muy mal hechaLa aplicación tiene muchos errores. 1- Manda información equivocada. Me mandó un mensaje que dijo que mi pedido está entregado, aunque nunca me lo entregaron. Me muestra el repartidor equivocado. Parte de eso puede ser mala gestión del negocio. 2- El chat no funciona bien y la verdad ni era necesario tener un chat. Podrían utilizar WhatsApp y sería mucho mejor. 3- La interfaz de usuario tiene una mezcla fea de español y inglés. Algunos textos son en español y otros en inglés..Version: 6.7
✓ Lacking customer service and responseHow do you want to be taken seriously as a business when you do not provide an open customer service line and do not refund missing products in an order? This is unbelievable! I would have given 0 starts but unfortunately it’s not possible..Version: 6.34
✓ BewareBe careful, the customer service is very bad. If you have already made a complaint they will accuse you of fraud, even if your order has not arrived and you are a regular customer! Avoid this app, it works well when everything goes right but is terrible when something is wrong..Version: 7.23.1
✓ Avoid this app! Will steal your money.Please avoid this app. At first I thought it would be very convenient to have anything delivered via this app. My first order was a success. I even went as far as to create a video to tell other travelers what app to use when traveling south America. Boy was this mistake! These guys really don't care of you receive your order or not. Lately I've been scammed a few times but only received canned responses from these guys. The UI is great and they have plenty of choices, buy you will end up losing a lot of money from this company. Just today I ordered and the product was not delivered. They were quick to charge me and hand me a receipt. I reached out to customer support and only crickets. No support on the other end. If you order groceries, you'll get the wrong products or missing products but receive the full charge. They took 2 days to fulfill a grocery order. I decided I only needed a few things from the list since I purchased the others myself. They charged me for the original list and not the two products that showed up. If you like to gamble, this is a great app!.Version: 6.29
✓ BewareVery sloppy service with a lack of accountability on their end. Customer service is very loose and non responsive..Version: 6.53
✓ Poor executionGreat idea, obvious operational problems in execution. Aside from pretty big delays, which I don’t mind that much given how things can pile up in peak hours, they removed the key items from my request and didn’t deliver. I had asked the shopper if everything was ok and at no point they mentioned they wouldn’t be able to get any items. Very frustrating..Version: 5.15.1
✓ HorribleWorst service ever.Version: 7.2
✓ Completely incompetent supportThe absolute worst support I’ve ever experienced. They use fluffy saved replies but appear to have NO idea what’s going on or how to actually help you. It’s like they don’t even read your message and you speak to a bunch of different people each time within the same conversation but they do ZERO research so you end up repeating yourself each time. Also, you can’t pay with two payment methods so having a RappiPay balance is useless. Also, they don’t seem to understand what a bug is or how to reproduce it. So if you’ve had prime before but cancel, it’ll ask you to upgrade again for free, but it’s not free. You’re immediately upgraded without notification of a charge, but you’re charged. I tried to explain this to them but 🤯🤯🤯.Version: 7.19
✓ Wrong addressThe policies of this app are ridiculous, I just made a mistake by not changing the address where I wanted to have my food delivered, so they food was ordered I contacted the restaurant and they were okay not making the order then I contacted Rappi and according to their ridiculous policies if I want to cancel my order I have to pay extra and my money won’t be back. So in other words the just robbed me they couldn’t refund me or I couldn’t have a credit with them to use it right away. So disgusting how this “company” abuse its users and no one do any about it. DISGUSTING.Version: 7.55
✓ App sucksThere should be an option to reduce the tip AFTER your order is made. I always leave a tip when making the order but in my most recent order the delivery guy took 58min for a restaurant that’s 12min from my house. He was making other deliveries and then gassed up his car..Version: 7.48
✓ Should not offer grocery deliveryWhen I try to order from the grocery delivery they cancelled the order and it takes them at least 45 minutes to an hour to do so. Drivers who cancel grocery delivery should not be allowed to pick up another order for that day. Especially because the refund process takes 10 to 15 days. Which means it takes at least an hour for me to find out that what I ordered to cook. Dinner with will not be arriving..Version: 7.55
✓ They locked me out in first attempt despite verifyingI can’t get over how bad this app is when things don’t work like they should. I registered, added my US credit card and then had it verified. Tried to placed an order, but was logged out because “suspicious activity”. Same exact thing with the website. I am at a hotel, suffering from travelers diarrhea, need to order electrolytes but there’s simply no way of getting this app to work. The support inside the app is useless, they twice told me to delete the app and try again (even if I told them I have the same issue with the website), or suggested adding another card, which I did, but that doesn’t work. I speak Spanish and can hold a conversation, but they give you a single, cookie-cut, prepared answer and immediately close the chat. You have to go through the virtual assistant hoops for minutes to be abandoned by someone again. I have wasted 2 hours on this and still have no solution. They have no number you can call to talk to someone. On top of that, there’s no way to immediately delete the account, you send a request and they say it can take up to 30 days. Just ridiculous..Version: 7.58
✓ Worst food delivery appPaid for priority delivery, the app said the restaurant was taking ages to prepare the food. Food turned up 30minutes late, and on the receipt it showed the food had been waiting for pick up for over an hour. After no reply from the support staff I managed to cancel the order. The delivery driver turned up the next day threatening me because Rappi was now charging him for the food. Worst app I’ve ever used..Version: 7.40
✓ Needs lots of improvementI have been using this app for almos 6 months now on a daily basis. I have used it as much as 5 times a day. I use it for the convenience yet needs much improvement when it comes to “communication.” Support is fast and good if you pay for the membership, and they have so far taken care of any issues. The problem is that 1 in 3 orders is wrong or missing something. Now keep in mind I use it every day 3 times a day or more, this means that one of my orders will be an “issue” everyday. It would be okay if it was once every other week or so. The other issue so to say is, all my orders are usually from the same places and the same order. Once there are 3 strikes I choose another place but the problem persists and it is very time consuming having to contact support and complain all the time. I do not like people that complain so much and now I am that person. I do think service can improve as far as always getting orders wrong or with missing items. Who is responsable to check an order prior to being sent/delivered, the driver or the restaurant? Neither will take the “blame” or responsibility..Version: 6.52
✓ Muchos errores cobradas al usuarioHe señalado un error sobre un pedido que nunca recibí y la app me cobró pese a que yo no era responsable. Nunca recibí atención a clientes por ese error y ahora me toca pagar si quiero volver a usar un servicio a través de esta aplicación..Version: 6.19.1
✓ Why I Gave Two StarsEven though I love the concept of Rappi, and I am able to get almost anything I want delivered to my doorstep at a very cheap price and quickly, the reason that I give this app 2 stars is because the customer service is awful. The agents are rude, and I even had one rappitendera scream at me once because she didn’t like that I had a complaint about the way she handled a situation. Never in all my years did I have an employee of a company treat me this way. Employees in the United States are taught to put the customer first, whereas it seems in these Latin American countries employees are not taught this American philosophy, so customers are treated like trash. And this is why I give it 2 stars, if it had not been for this detail in how they treat their customers, I would give them 5 stars..Version: 5.13
✓ The app stole my moneyI ordered food, marked delivered but never was delivered, they said they wont give me a refund even though I reordered the exact same thing and that got delivered in a flash. Terrible customer service, charging me for food that wasn’t delivered. Have deleted the app..Version: 7.46
✓ UnreliableCan be unreliable. Order for delivery and there is ok driver and we are waiting a long time. Other times, order is cancelled at the time of delivery, after the driver has come all the way to the house.Version: 7.48
✓ AwfulI’ve never received such poor service. Waited 2 hours for a pizza. Which take 15 minutes to make... App would not allow me to cancel order. Complete garbage. Do not use app..Version: 7.52
✓ Worst customer serviceThey never answer and they don’t fix their problems. I always have issues with delivery and support. They used to be great and reliable, but these last few months have been terrible. They always take my money immediately but take days to return it for their incompetence. They don’t help you and their “specialists” are bots that don’t help you. There’s no number to call and they don’t care about you. I pay for the premium version and honestly I should just throw my money in the trash at this point and light it on fire because that’s basically what they’re doing to me. Just use Uber eats. It works in Mexico and they have great customer service. And the best part? They actually care about you as a customer, crazy right!.Version: 7.45
✓ This app is a piece of ...I have never rated an app, but this was just absolutely frustrating. Hands down, the WORST app I have ever come across. I would have given this app negative stars, but unfortunately, that is not an option. The app took my card info and let me order using the CC method once, then it rejected my card a second time around (and on subsequent tries). I used other cards (3 different ones) and it still rejected every single one of them. I reached out to my CC and they said Rappi is not sending any transactions for authorization, meaning this is an issue within the app. Customer service is 72 hours away - I even had an open ticket for 5 days!! Their interface chnages from time to time, and it glitches where it gets frozen, I even looked at their website and the simplest function does not work properly (the order total did not sum up the total 😂). I read that this is a company with $400 million in revenue in 2019, not sure why they are not able to hire a few competent software developers to handle the business... This is also the largest delivery app in South America, well, the delivery business here is doomed!! For those of you that are planning on relying on this app when you visit, GOOD LUCK - you really need it!.Version: 6.34
✓ Pedido cancelado sin explicaciónRappi me canceló unilateralmente un pedido de mercadería que había hecho, el mismo día de la entrega y después de que me indicara que el shopper estaba seleccionado los productos. Me devolvieron la plata rápido, pero nunca supe por qué se había cancelado y me quedé sin comida para la semana..Version: 6.38
✓ Rubbish ServiceThey do not deliver on time… They select the wrong or poor quality goods… When you complain they close your complaint saying you have broken their terms and conditions… They also charge you a tip up front automatically, you have to deselect it… A tip should be your choice for excellent service… Extremely poor service in Colombia….Version: 7.19
✓ Very unsatisfied and angryI have got no problem with handling of foods, products and medicine nor with the shops. But with the app frankly is zero stars. My last order they over charged me 50,00 which is unacceptable. I’m furious with that and gonna delete this app right now. I do not recommend this app at all..Version: 6.30
✓ Not a good option you need luckI asked for a absorbent and I got a butter! Like really I complained about it and they give me back 3 bucks..Version: 7.3.2
✓ Bad serviceThe delivery people do not confirm the items in the order with the restaurant. I did not receive an item I ordered so I told the delivery guy and their support right away I just wanted a refund for that item. The support chat then told me I need to contact help! from what I know support and help are supposed to be the same thing. Also, the order was not even in the help section. This method of customer service is very lacking even though I clearly told them, I didn’t want the item anymore that I had already eaten. They continue to try to deliver it instead of refunding me for what I didn’t receive with my food which just further inconvenienced me. Finally when the order was in the “help” area and not in the “support” area I was able to request the refund. They should have just said no problem we will refund the item you didn’t receive. I really dislike this service it’s supposed to be convenient but isn’t and I feel the delivery people are likely very exploited. I will never use Rappi again..Version: 7.56
✓ VisionariesIt’s just missing the capacity to manage tax payments and insurance within the app and then yes “Con Rappi tienes todo”.Version: 6.24
✓ Abuso al consumidorUn total abuso sobre los cargos realizados sobre algunas secciones que tiene la app. Un robó de dinero aparte que el extra cargo realizado no se divide entre ello y el repartidor , los repartidores que realizan un excelente trabajo reciben un mínimo por realizar el servicio mientras la aplicación hace cargos de porcentaje sobre algunos servicios que no son mencionados hasta el momento de pagar..Version: 6.3.1
✓ ScamTonight was my first time using Rappi. Im in a city I dont know for only one night so I decided to stay in. Im travailing with my family so I ordered a meal for 5 people (it clearly states it on the app and I was able to verify it on a similar delivery website). Grated, I didnt check my order when it was handed to me because I had to undo the staples and I was in the entrance of the private neighborhood. As soon as I arrived to the rental home, my sister checked the order and it was, honestly, maybe MAYBE just 1/4th of what it should have been. I tried to let the app know about their mistake but the help center is horrible. No one actually talks to you, its just a robot and even though it told me it would only reimburse me about (not even) 1/3rd of the total amount I had already paid it never actually returned the money. At the end of the “help” the app gave me, it said they hoped this event doesn’t doesn’t stop me from giving them another chance and Im sure its worked great for some, but for me it LITERALLY RIPPED ME OFF! I will NOT be giving them another chance and I strongly encourage you NOT to even give them the chance to steal your money..Version: 7.33
✓ OverchargedThe charged my account with no authorization, tried to get my money back but I couldn’t. Fake 30 days trial..Version: 7.1
✓ App support isn’t helpfulNever again will I use this app. Ordered items that were advertised but apparently not in stock and rappi took 2 months to refund my money. Then I ordered three hamburgers and the restaurant sent only two but charged three and sent a receipt for three. Rappi support said they had to investigate and would respond in 24 hours. That was four days ago and I can not even comment or ask about this because the message says the case is closed and resolved. Um what???.Version: 7.1
✓ Don’t trust Rappi…it sometimes works, but more often is problematicWe’ve tried to use Rappi many times here in Mexico, mostly because they paid shake shack a ton of money to do an exclusive delivery deal (meaning you can’t use didi or Uber to get delicious shake shack). Unfortunately, Rappi is a constant disappointment. We regularly receive orders that are wrong, or missing important items. And when they deliver partial orders they don’t refund you for the missing things, they give you a credit that only works for a different type of delivery, meaning it’s useless, so they’re basically ripping you off. We’ve also had several occasions where we’ve waiting an hour or more for delivery, with hungry kids, only to have the whole thing mysteriously canceled when it was meant to nearly be there. Then, of course, Rappi won’t refund you for 10-15 days…ridiculous. Think I’m finally done with this crap…shake shack and some of the other exclusive restaurants are great, but it’s not worth dealing with Rappi..Version: 7.53
✓ Bought prime, account blocked, no support0 support, horrible Took money for prime and then blocked account all while spending a month talking to support The worst Resp.Version: 5.23.1
✓ Avoid at all costsThis used to be a good app. But of my last 8 orders, 4 just never arrived and I was refunded, 1 never arrived and I was charged the full price, 2 were delivered ok and the last one — a supermarket delivery — was missing all the expensive items and their policy is to only refund you 50% of what you paid. This should be criminal..Version: 7.15
✓ Bad Customer ServiceIf the restaurant forgets some of the items in your order, you will not receive a timely customer service support. My order had most items missing and I never received any refund. I waited for 2 hours and the support line didn’t help..Version: 6.53
✓ Great idea with some issues and terrible customer supportI use this app regularly and I like the idea and the features it provides. However some issues already exist and the customer support is terrible. There is no phone number to call and nobody face the problems. They don’t answer to questions and it frustrates me. For example I made a RappiPay transfer and the amount was charged on my credit card but never reached the intended person. I asked support for help and never received and answer. More that 3 days and nothing. So I had to call my bank to cancel this charge. That was frustrating. This is was not the first time support behaves like that but one of the many times they do that..Version: 5.32.1
✓ This app is awful. Does not work for internationalOh my god. I’m trying to send my sister who has COVID groceries in Colombia. I cannot use this app. It blew through 3 credit cards and on the 4th card, debit, I successfully verified with the temp charge amount and then it just said I violated T&C. I have made 4 separate claims over 12 hours and have messaged about 30 times. I was trying to get food to her today. I’m so annoyed. I can’t get to a real person and delivery services are limited in Colombia. I also put 64 items in the cart which is like 427,000 pesos or $120 USD. What the actual F. I can deal with the money but I literally spent like 3 hours picking out specific food and medicine. I am so frustrated. This app is horrible and if you have an issue, you will not be able to talk to anyone. 0 stars. Greedy corporate messes..Version: 7.15
✓ Downloading Uber EatsThey don’t have a support service, it’s impossible contact Rappi.Version: 5.38.3
✓ Can't verify card. Can only use cash. Horrible support.They don't want your money it seems..Version: 6.40
✓ Doesn’t workSpent hours trying to order and it’s not possible. They cannot verify my account no matter how many times I write the WhatsApp code. Always an error on their part. They don’t want my money I guess..Version: 6.14.1
✓ More pain than it’s worthThis app is consistently bad. After being disappointed many times, it’s silly for me to expect decent service. Continuing to use it would be foolish. Issues show up in the app and no one takes responsibility for them. For example- Rappi says to call the restaurant and the restaurant doesn’t answer despite five attempts. Orders are frequently late, past the highest estimated time, yet there’s no compensation for me as a customer when Rappi and the restaurant does a poor job. One of the Rappi drivers didn’t show up and after calling him he decided to go to the dentist instead of doing his job. That’s not a joke. I’ve ordered pizza three separate times via this app and the pizza has come uncut. Many restaurants put zero napkins in the bag. Orders are frequently wrong and simple things like getting a drink without ice aren’t possible in the app. These aren’t crazy things to ask. They are basic requests and yet Rappi cares more about a few bucks than fixing them..Version: 6.52
✓ The worst UX for a delivery appAs a product strategist and UX designer for 14 years, I’m more demanding and critical when it comes to delighting customers but I don’t understand how this app is tolerated. Tech innovation is behind in LATAM but for a company that earns a fortune so much could be improved. The UI is unintuitive, it is ugly. The search doesn’t filter results and shows you unrelated results which defeats the whole purpose Product descriptions are partially unavailable or incorrect. It is buggy (I have the latest iPhone so it’s the app..) And constantly being spammed with promotion notifications when all I want would be delivery updates.Version: 7.69
✓ Rip off customers and Restaurants alikeInsane fees to customers and 40% charge to restaurants. What a Rip off . Try other apps Delayed orders , missing items, no customer support to talk to. This app good at some point but in 2023 it’s horrible. They yearly numbers are profitable though. Good job Rappi.Version: 7.61
✓ Just for comeback dealsMeh, use in conjunction with UberEATS to get deals. Otherwise nothing new here..Version: 7.45
✓ Rappi is crappyThis app worked the first couple of times but now it has been completely hit and miss. The majority of the time my order is cancelled or the app completely freezes right before my order is finished. It also constantly freezes when trying to message the delivery person causing my entire order to be cancelled. The app is constantly freezing and crashing and tech support is extremely slow and/or non responsive for weeks. I have verified my credit cards multiple times and yet they still do not work. The fee they charged to verify my account was not fully refunded. Even when changing from credit card and choosing the cash option it still won’t let me place my order or cancels like with my credit cards. The hours and hours of my time I have wasted trying to make a simple order is ridiculous..Version: 7.14
✓ Terrible appThey accept the order, it never arrives… the support does not exist. Stay away from this app.Version: 7.47
✓ Worse experienceBad bad bad bad bad. Worse experience ever.Version: 6.8
✓ BadMe cobraron 10.000 de domicilio.Version: 5.17
✓ Service is great, the app is annoyingThe actual service works great, with a large selection of stores and restaurants to order from. The drivers are very fast and deliveries are handled perfectly. But the actual app needs some minor work. The most annoying thing is getting asked to rate my food immediately as I accept the delivery. How can I rate my food when I haven’t even made it back in my house yet!? And then, you just get bombarded with notifications to not “forget to rate your order”. Sometimes you’ll get 4-5 notifications within a minute!! Back to back to back to back to back! It’s completely insane. As I said, these are minor fixes. Uber Eats has it set up perfectly, after 20 minutes or so you get one notification and that’s it..Version: 7.16
✓ Can’t contact customer supportThe app doesn’t allow you to contact customer support until you’ve placed my first order. However, the app doesn’t want to accept my credit card, which is the reason why I want to contact customer support in the first place. A chicken-and-egg problem that effectively prevents me from start using the app..Version: 5.16
✓ GARBAGEAbsolutely horrible app with terrible service. Find another courier service because the app itself is useless and the customer service sucks..Version: 7.58
✓ Hidden chargesThis app has me paranoid... first it automatically added a tip and luckily i reviewed it before driver came otherwise i was going to give him a cash tip....and then they attached Prime membership I DONT EVEN KNOW HOW... but you need to be very careful and review all your transactions don't just blindly trust!.Version: 7.20.1
✓ Buen servicioPara todo lo que he pedido llega en el tiempo estimado y en buen estado..Version: 6.27.1
✓ Not great service latelyI use this app all the time , I pay monthly for my PRIME account. This past weeks I have hard time with Rappi and it’s employees. Yesterday I ordered Mexican food to my house in Bogotá, Colombia. Everything was going great , I got a confirmation that my ordered was received . The food had discounts, no delivery fee since I’m a prime member, and everything came to $30,400. Five minutes later the app said it delivered my food, the food never arrived only like 2 hours later when I complained to Rappi. The food was cold. I called the Rappi tendero 10 times with no answer. Then when I went down stairs to get the food the guy told me I had to pay him 44,000 COP because if not he will be blocked all day. In good faith I paid cash 44,000 COP and he said rappi will give me back my money in rappi credits . Rappi only gave me back $30,400. Where did my rest of my money went ? What’s the point of having prime ? Why post discounts of the food and not get them? If I decide to pay 30,400 COP in the beginning and then is 44,000 COP? Imagine doing this to thousands of people ?.Version: 6.7
✓ No me trajeron mi comidaNunca a llegado mi comida y el servicio no me devolvieron mi plata. Son rateros ..Version: 7.63
✓ Las empresas afiliadas envían mucho Plastico al cliente finalRecibo mis pedidos con plástico innecesario! En demasia. Deben de llegar a un acuerdo con la empresas de comidas para limitar el plástico enviado o utilizar otras alternativas de uso. Deberían ofrecer bolsas de cartón para enviar los productos y no de plástico. Deben de ser una empresa eco-amigable con el medio ambiente..Version: 5.18.1
✓ MalísimoMalísimo m... no tiene políticas de prevención para covid.Version: 6.25.1
✓ CriminalsNo use esta app. Hay numerosas demandas judiciales contra ellos por incumplimiento de la confianza del consumidor. Ellos son literalmente ladrones y se robaran su plata. Do not use this app. They have numerous lawsuits against them for breach of consumer trust. They are literally thieves and will steal your money..Version: 6.22.1
✓ Horrible app that stole moneyI’ve used this app a few times whilst in Brazil. The first use was great, the second the driver was 30 minutes late due to “getting fuel” but that’s not the apps fault - although my food was ruined and they didn’t give me a refund. The third time mr driver cancelled the order on route and I still get charged plus an additional fee, reached out for support and they said “it’s too bad, but we support the businesses not the customer”. I’m sorry what kind of app doesn’t offer a refund let alone charge extra for your order not being delivered. Stay away and use Uber eats.Version: 7.32
✓ Doesn’t work in AustraliaWaste of time.Version: 7.5
✓ HORRIBLE!Took a month to even be accepted to create an account. When I tried signing up I then received “We’ve got your request and we’re on it!” After that nothing! It wasn’t until I wrote a review on here stating my issues that I was finally able to create an account. Rappi customer service is horrible and I wouldn’t wish it on anyone! Since Saturday I have been trying to place an order with no luck. My orders keep getting cancelled stating my account violates terms and conditions. They have charged me 5 times to verify my account and still it does not work. One of the many orders I tried placing I was charged for and then it cancelled but I was still charged and now have to wait 5-10 days for my refund. Customer support through the app is useless. They tell me to wait a few hours and my account should work and yet it does not. They then proceed to close my complaint listing it as resolved and again I start over with the exact same outcome. There is no way to speak to a live person even though they advertise 24/7 customer support. This has been the most frustrating and disappointing experience. The lack of customer support/service is unbelievable. If I didn’t have to wait for my refund my account would already be cancelled..Version: 7.45
✓ Cancelling Rappi Prime is a nightmareMaybe this should just serve as a warning to those who use this app overseas or while traveling: Rappi customer support is atrocious and only fulfills requests over chat within their app that takes days to get competent staff to resolve issues. Case in point, I linked my Apple Card to their subscription service that charges you monthly while the service is active. The problem lies in when you try to cancel, for whatever reason, the app doesn’t just allow you to cancel and unlink a card from a subscription. It’s hilarious to see them continuously try to bill me for a subscription that’s no longer active only to see it decline as the card has been replaced. Not even kidding, I’ve entries showing declined from the start of the year, month over month. I guess this just serves as a cautionary tale of what could go wrong with payment services and subscriptions in food delivery apps overseas. Try and use debit, virtual cards, or gift cards with this app and monitor subscription cancellations..Version: 7.65.1
✓ Horrible Service !Don’t use this service !I ordered a cake the delivery drive canceled the cake so I changed it to another type of cake and son after making the change. I received a message from the driver saying If I deliver the cake you will receive it destroyed I asked him why he said because he’s on a motorcycle .I’ve had cakes delivered in the past and that was not the case . So I change my order to a pint of ice cream witch I received MELTED and without the TOP LID ewwww my husband was the one that received the order and we had a couple of other thing so he didn’t notice otherwise I would have never received the ice cream in that condition ! I sent the message to rappi and they refused to reimburse me after I had sent the message within minutes of receiving my order and sending a photo of the ice cream . USE UBER.Version: 7.48
✓ Could not be worseWhat a terrible waste of time and money. They need proper UX and UI. Despite writing and re-confirming the address and details of the delivery, it glitches and sends the order to a completely different neighbourhood. Looking at this app from overseas you can only feel embarrassment due to how behind Colombia is in the area of digital innovation..Version: 6.7
✓ Problemas con pagar con rappipayServicio al cliente es muy malo..Version: 6.12.1
✓ Email receipts stopped workingI am using Rappi daily, and it is imperative that they know how to send the receipt to my email. A few days ago this worked fine, but since then I have not received any email from the app. And I have tried to find out a way to contact a person that can help, with no success. All they have are AI chat bots that does not help at al! I doubt anyone even reads them! If anyone at Rappi sees this, please sharpen the tool kit, such a big user base, needs to have a support number at least! Please fix this..Version: 7.67
✓ Don’t download this appThis app just stole my money taking out my money without my permission. They use your data to access your account and stole you through fees that you never asked for. Be aware, denounce it and report it to your bank!!!.Version: 7.44.1
✓ Dangerous, couriers steal your groceries and eat your take awayDo not use this app in Puerto Vallarta Mexico The couriers consistently steal your groceries, eat your take away and try to demand more money for delivery even if you have paid through the app. One courier I had held back the nappies I ordered and demanded I pay him $300 more because the order was heavy and refused to give me the nappies as he claimed he could sell them. Customer support was unapologetic, unhelpful even when the courier became aggressive. Another courier asked for the full grocery bill in cash or refused to give my groceries to my cleaner even though I had paid through the app..Version: 7.49
✓ Pure garbageHides all help channels so it is impossible to get order assistance. Virtual assistant is beyond useless and just frustrates more. After hours of waiting for an order there is no recourse. Pure hot garbage.Version: 7.47
✓ Only used it for Grin scootersDevelopers: this app is 250MB!! Because it was so large and you triggered a 'forced update' I was forced to use the Lime app to rent scooters. So sadly you have now lost a customer due to the enormous file size - one quarter of a gig!!!!!!!.Version: 5.25.2
✓ No customer supportOriginally the app worked perfectly, I’ve made over 100 orders over the past 7 months with no issues and now all of a sudden my account won’t work and it’s telling me to contact support. I’ve contacted support 10 times over the last 2 weeks with no response. They don’t care about there customers. No phone number i can ring either..Version: 5.5
✓ Terrible refund policyI ordered a hot chocolate and chips from Starbucks. It came with no chips and the cup was completely empty and hot chocolate had destroyed the bag. I submitted photos. The driver apologized and said it was Starbucks fault, either way it’s clearly not mine. Ubereats would have refunded me. After a long process Rappi didn’t refund me at all and switched off the chat so I couldn’t even ask why..Version: 7.45
✓ Use Domicilios instead of rappiI ordered two times on two difference occasion. First order, I order water instead of coke and they sent me coke when the order clearing stated water. They resolved it but then I tried ordering again. I order three 1.5 liters of h2o drink and they gave me 3 600ml drinks. I messaged them and took few hours for them to respond thinking they will just take their time. I drank one and they sent the same delivery guy to pick up the other two and brought back 2 1.5liter drinks. They said hey will give me credit and the credit they wanted to give was only the amount of the cost to deliver. I told them what’s the point if I get free delivery when the order was wrong. They did not respond until 2 days later saying they will close the ticket. I responded back saying I still have not gotten any response and it’s been a week now. I messaged them again saying where is my response and never heard back from them. The delivery guys are messing up the order, rappi support is not responding to message. Better to use Domicilios app versus this..Version: 4.36
✓ Waste of timeI downloaded this app in Puerto Vallarta, Mexico, because we are far from a market. I set it up, verified, ordered 13 simple, everyday items like water and bread and milk and butter, and paid with Apple Pay. The transaction went through and posted to my account. Then I received a message that my order was cancelled because 11 of the 13 items “couldn’t be found” in the large market I ordered from. Later, I received notification that, no, it was cancelled because of “irregularities” with my payment, and I should “verify” my cards in their system. But I didn’t pay with a card, I paid with Apple Pay—one of the options THEY OFFERED—precisely so my card number would not be exposed in a foreign country. If you use Apple Pay, it’s absurd to have to “verify” my card. Besides, THEY GOT MY MONEY, so what can the problem be? Of course, they promised to refund my money IN 15 DAYS! Their “help” feature is useless, because you can only ask the questions they allow, and I cannot get help for my issue. A waste of time and who knows if I ever get my refund. Don’t use this app..Version: 7.63
✓ ThievesDo not instal.Version: 7.71
✓ I can cancel the subscriptionThey still charge me the fee. I can not cancel the subscription. And Now I’m out of the country. Help !!.Version: 7.69
✓ Horrible app and support sustemTo start this app has a confusing verification process that if you do twice will say you’ve went over your maximum number of attempts. When faced with his support told me there was nothing they could do. No reverse or override system even after my card and telephone number were both verified. And support system is very annoying as they don't contact you until the next day. So if you are in a foreign country (like myself) and need something urgently (medicine) well you will have to wait and probably get a response that is something along the lines of wait longer. Then when you wait and finally hear from them again you will have to respond and wait another day for a response. This app ruined my stay in Bogota and would look for another app with support that cares about their customers. If I could give 0 stars I absolutely would..Version: 7.19
✓ Not user friendlyHave had nothing but issues trying to use this app… first it told me, when trying to verify an amount sent to my cc (for protection purposes apparently?) that the amount I entered was wrong. I tried 3 times, confirming the correct account on my card’s app. Then, I couldn’t use that card. I added another card which fortunately worked but then I receive an error saying my account violated their terms. I read of another person having a similar issue which seems to be related to using a cc with a different country of origin than where you’re trying to use it (I’m from US and tried to use in Mexico). Why is this only an issue with this app and not others, like didi or Uber?? Do they really expect people to pour over their terms and conditions? Seems it would make more sense to provide a notification to the user before or while adding their card. All this assumes the issue is the outside card. Whether this is right or not doesn’t change my rating..Version: 7.20
✓ Terrible fraud detectionMy iPhone got stolen in Colombia. My account has made about 10 orders total, and never more than about $40, I think it’s closer to $30. Yet their system does not lock the account when it suddenly attempts to place a $1000 order for a bottle of tequila, and is rejected because the debit has insufficient funds. The taxi driver who stole my iPhone was then able to continue attempting large orders until an order for about $150 worth of chicken goes through. I was unaware he had access to my rappi despite being unable to unlock my iPhone. The order goes through, I realize it about a day later. Rappi is completely unreasonable and will not refund the amount. Wells Fargo (US bank) tells me to not worry if a company is being unreasonable especially for obvious fraud caught early. Wells Fargo refunds me my money back after I return to the US. Rappi, despite asking and receiving my passport information “for my safety”, does not unlock my account. Finding food is hard in Colombia and is the second biggest complaint you’ll hear from foreigners (mostly Americans and Europeans). Uber Eats is no longer in Colombia unfortunately so there are not much alternatives..Version: 7.55
✓ *Criminal enterprise! Beware*I set up an account on Rappi when traveling Colombia as a friend advised it was so handy. Over a period of 16 months Rappi stole over $1,600 usd from me using various schemes. I asked other Americans and was advised of similar thefts. Rappi’s point of sale terminal is ‘Propio’ which sounds like a restaurant. There were numerous small debits on my linked credit card account from this site. Five dollars here eight dollars there. It adds up quickly. It took me months to figure out it was Rappi that was stealing. When contacting Rappi customer service I was advised their support team would look into it. They never contacted me and the debits accelerated and the amounts increased. I would freeze my card then unfreeze it to use it but Rappi snuck in during an active time and grabbed several hundred dollars this time the ‘Rappi’ name was the debitor on my account. I had to have a new card reissued at my next trip to the US. When on final attempt at getting help from customer I was told to go ‘F’ ‘myself they would not help me. This truly is a mafia run organization and well worth avoiding. Or link to a prepaid debit card and maintain a small balance. Very disappointing, but given it is Colombia, not surprising. Be careful!!!.Version: 7.69
✓ Alot of fraudAlot of restaurants will say you order was delivered when it wasnt and keep you money if you paid through card and the trash customer service wont do nothing about it dont recommended at all Muchos restaurantes dirán que tu pedido fue entregado cuando no lo fue y te mantendrán con el dinero si pagaste con tarjeta y el servicio de atención al cliente de basura no hará nada al respecto, no se recomienda en absoluto.Version: 7.52
✓ Terrible Service and Unhelpful SupportMy recent experience with Rappi has been nothing short of a nightmare. Despite updating my delivery address, a glitch occurred when I also updated my credit card details, automatically reverting my delivery address to the default one without any notification. This resulted in the delivery being sent to the wrong location, which I only discovered when the delivery guy arrived. To make matters worse, when I tried to rectify the situation by sending the correct address to the delivery person, they didn’t bother to reply and instead simply cancelled the order. The unresponsiveness and lack of cooperation from the delivery person added to the frustration. What’s even more infuriating is the lack of assistance from Rappi’s support. I reached out for help, but they claimed there was nothing they could do once the order was placed. Blaming me for not checking is not only unprofessional but also completely disregards the technical issues that led to this mess. The restaurant, instead of assisting, provided no help and merely stated that they couldn’t see the updated information. I was left scrambling to salvage the situation, but the unresponsiveness from both the delivery person and the restaurant compounded the problem. This level of incompetence and unhelpful support is inexcusable. I strongly caution against using Rappi until they address their systemic issues and provide better customer support..Version: 7.68
✓ Horrible customer serviceI never got multiple refunds to my card. Customer support is completely useless and just disconnects the chat for any questions I have. That money is now lost. Can’t cancel orders you have placed even if they take over two hours to arrive unless you want to pay the cancellation fee..Version: 7.48
✓ Tiempo de ordenNo vuelvan a ordenar comida por esta aplicación, los tiempos estimados para las órdenes de varios restaurantes no se mantienen leales al momento de ordenar. Ahora mismo estoy esperando una orden que debió llegar hace 30 minutos y la aplicación sigue mostrando que “el restaurante está preparando tu orden”. Para futuras órdenes les recomiendo didi-food, Uber eats, glovo, ya Que Rappi se ha vuelto una m****.Version: 7.65.1
✓ Overcharged, non-responsive customer support, Price gouging. AVOID!!Rappi has progressively become worse over time. I kept receiving spam SMS offers even after turning all notifications 'off'. The prices for stores or restaurants slowly became more expensive for items that are cheaper when purchased in person. Items either never arrived or purchases cancelled. And recently i have had multiple charges to my bank account from Rappi when no purchases have been made!! When attempting to contact their customer support (on facebook messenger, since it is non-existent on their app or online) about incorrect billing they responded briefly, offered no help and simply stopped responding, refusing to be contacted by telephone. This is flat out stealing money from customers! Do not trust Rappi with your card details or your business. Extremely anti-customer tactics and disgusting price gouging..Version: 5.28
✓ Terrible.Credit card verification won’t work and customer support continues to send me the exact same template response over and over again which doesn’t answer my question..Version: 6.36
✓ Horrendous onboarding experienceUsed Rappi for the first time today and was a disaster. Not only was the buyer slow and confused given the store was out of what I ordered, but the process of collecting documents to confirm card and account happened in an entirely manual way where a customer service person called me and asked me to submit all these documents via a chat location that wasn’t even easy to find in the app. In the end, while I expected the order to be here in the estimated 30 minutes, I ended up having to leave my birthday party for 30 minutes to chat back and forth on the phone and the app to complete my registration and first order. And not even an apology, but rather the support threatening to cancel my order. All of this could have been solved if they simply put the document verification process into the app. Shame they launched without that as I’m never using this crappy app again..Version: 4.44.2
✓ Inaccurate listingsI previously rated this app 5 stars but now I’m changing it to 1. Many of the stores that you try to order from so not actually have any of the items listed on Rappi. The stores said they do not have a way to change the listing and it’s all Rappi’s fault. So every time I try to order something the Rappi driver goes and then tells me they don’t carry any of the items that I ordered and that I need to cancel my order. Then I get charged a cancellation fee for something that isn’t my fault and my money does not get refunded to my card, it instead gets put into a Rappi Pay account. It’s not possible for me to give these stores a rating and leave feedback. If I could give each store a rating and let other people know not to order from these locations then I would do that. Rappi does not have this feature so instead I am rating this app 1 star for inaccurate listings and for wasting my time and the time of their drivers..Version: 6.3
✓ Terrible service/ pésimo servicioI often use the app to order food and things for my gf that lives in Colombia, this offers a nice way to be able to send food or nice things. However due to terrible service including no kind of customer service or support interface that is manageable I’ve decided to not use this app, instead I will be using domicilios. Other incidents include MANY times that orders are inaccurate, merchants do not have the flavor or kind of pizza/cake you ordered so they offer you something else instead, losing money due to cancel orders that have a charge to cancel, then that charge turns out to be the total price of the orders. Absolutely terrible app. Las devoluciones son imposibles, cobran lo que cuesta la orden para cancelar, las órdenes casi siempre llegan mal, la comida maltratada, las opciones que aparecen en los menús nunca están disponibles y nunca te llegará lo que pides. Se recomienda buscar otra opción. Después de hacer mil cosas para recuperar dinero me di cuenta que mi vida y mi sanidad valen más que el dinero... he desinstalado la aplicación , ya me siento mejor.Version: 6.14.1
✓ Lots of choice and generally pretty goodHave improved massively. Not perfect but miles better Can be hard to get support.Version: 7.46
✓ I literally have never reviewed an app before, but this app is messing with my moneyAfter using the app for a while there were always a few glitches with the interface, but I didn’t mind it, the app was still functioning and practical. But since last week my rappi credits have been frozen, I can‘t do anything with them, and I realized this after getting my credit card fully charged for my purchases and cancellations instead of using the credits. I contacted support and they told me that the platform had that problem since that morning of Mother’s Day (which was a lie cause I’ve been having this issue since 6 days ago), so I asked the representative if it knew when was I going to be able to use my money, it said it didn’t know. So basically Rappi has frozen the credits function without informing any of their users, still allowing them to recharge, select them as a payment option, and not giving the money back to credit/debit cards, but still in the form of Rappi Credits, which again, can’t be used..Version: 6.7
✓ Genuine disgraceOf all the food delivery apps this is by far the worst. Multiple times the app bugged out when assigning a delivery driver to my order, multiple times I had to go through the in help center to get them to fix it, multiple times my food arrived stone cold because of the app (not the restaurants fault) and multiple times the in app help refunded me a pathetic amount. Each time being told “oh sorry your case fits in our criteria of a refund so you can have these Pennies and be happy with it”. Will be deleting the app, and I won’t recommend anybody uses it. What a joke..Version: 7.58
✓ Grossly ignorant of basic customer care practicesBetween getting lost in the messy UX interface and getting stuck when your order delivery goes wrong, Rappi blatantly ignores the well-being of both user and rider. Sending riders to deliveries in the wrong other so that if you decide to order ramen from three blocks away you will see your driver go all the way across town to deliver something else all the while ignoring you without being given the possibility to even know what is going on. And to the idee himself being held prisoner while hungry and not being able to talk to customer service. And oh-forget about ever granting a credit to apologize..! You can’t talk to customer service anyway.. a mediocre, ignorant, old mentality app that is just copying other apps that are way smarter than this joke. Stay away from these idiots.Version: 7.33
✓ Took my money but didn’t deliverI waited for two hours for my deliver but it never showed up. I kept a good eye on delivery stats but showed my pizza never left El Poblado Dominos in Medellin, yet when I took a long walk to the store and enquirer they said it was collected. I contacted help/support but they didn’t even bother to respond. Whether the driver ate my pizza I’m not sure but for me the service simply didn’t work..Version: 5.42
✓ Rappi for Brazil … best for not deliveringReally worst apps i ever used for delivery, altought they are a bit better than ifood. If you want to complaint, you can do about for child labor. What s a joke ? If you want to play like uber eat at least put a customer service in place..Version: 7.25.1
✓ Can’t verify numberYou download the app, input your address, then go through all the screens to order your food, expectations are super high, and then it asks you to verify your number, which always spits out an error message no matter what phone number you put it. Good luck ordering your food..Version: 7.23.1
✓ HopelessThis App is hopeless. Multiple attempts to add credit card details and an application error every time. Range of products less than on MAC. Horrible interface more focused on using tokens and special offers than getting the basics right. Amount of time I spent trying to get this going on multiple platforms iPhone, iPad and MAC I could have walked to the shop and back 10 times! No support available!.Version: 5.10.2
✓ Terrible UXThe UX of this app is quite poor. For example you can’t change your address to a new one when at the basket stage, you have to go back to the homepage. It’s a bit too crowded & the images are too small..Version: 7.38
✓ Not for Tourists!!!!This app will not accept American credit cards. After escalating the issue through 3 levels of customer service with my credit card company, they confirmed that the app was declining transactions. My cc company even stayed on the phone with me to manually authorize the transaction, just for the merchant to decline it. Rappi customer service was non-responsive. There is also no way to load rappipay that comes preinstalled with the app unless you have a local bank account. Simply put, you can’t pay for anything through it. I wasted a night of my vacation on hold with customer service and by the time the issue was identified, it was too late to go out and grab dinner directly. ALSO, YOU CANT DELETE YOU ACCOUNT UNLESS RAPPI CUSTOMER SERVICE APPROVES THE REQUEST. STAY AWAY. This app was nothing more than a way to collect my credit card information, VERIFY IT and then render it useless. Seems like a scam..Version: 6.51
✓ Robbed by rappiMy order showed up I took it up to my apartment and half my order was missing and rappi has done nothing to resolve this though their service bot - robbed these people have no accountability.Version: 7.58
✓ Phenomenal idea, not working yetI was blown away by the array of services and products I could finally order, as if I was back in the “first world”... Sadly most orders were cancelled for unknown reasons, support has a great support agent icon with a headset and all, but you don’t get a life chat or phone number to use, it’s all email and contact forms. The PayPal integration is super glitchy starting with registering the payment service to the app (says “failed” 5 times and the next day it’s suddenly setup without further notice). Also, should anything happen to the shopping list you ordered, you cannot reorder it, but have to click every single item back into a new list, which is super frustrating. Altogether an awesome idea which I am happy to use daily - should it ever work for me..Version: 5.33.1
✓ Long delivery times & Terrible support3 years ago, this was good. Now? They can tell you anything about why your delivery driver is going the complete opposite direction to your home after you’ve waited over an hour and just offer to cancel the order; now attempts to improve the service as this is simply becoming more frequent. What they ARE doing consistently well is finding new ways to let us know they aren’t paying their employees enough by introducing new ways every month to offload it to the customer via multiple tip mechanisms..Version: 7.70.1
✓ WORST DELIVERY APP IN THE WORLD- lengthy sign up process - filters don't work. you search gluten free and they show you all food unfiltered, very risky for food poisoning - does not figure out you changed city, so gives warning only after you filled up the cart to tell you it’s not possible to order - likewise, once i changed city and made another order (after figuring out what i want will all the bad filters on the search) tells me my account violates terms and condition and cancels my FIRST order. with no clear reason. - chat takes forever to reply - wanted to delete this account and they make it SUPER COMPLICATED. because first you need to talk to support to close down your “rappi pay” account. AWFUL. AVOID AT ALL COSTS..Version: 7.49.1
✓ Will never use againTerrible app and service. I used it one time and will never use it again. I ordered food and the restaurant not only did not only deliver the food past its delivery time but 2.5 hours later. The app finally told me the food has been delivered and when I went outside to go get it there was no one there. I called the restaurant and they said the driver hadn’t been able to find my building and the driver had already left. I tried to explain this to an agent on the app and wanted my money back. They said they couldn’t give me back my money as my food had been delivered which wasn’t. The delivery driver never found my building so how could the food been delivered? The app bounced me back and forth with several agents and ultimately no one solved my problem. I was left with no food, and they took my money..Version: 7.63
✓ HORRIBLEHorrible. Horrible. Horrible..Version: 7.58
✓ ThievesI’m from the US just visiting colombia for a month and I was told this is the app to use. Let me warn you these guys are thieves. It’s hit and miss with them and after 3 strikes they were out with me. Twice they submitted an order to restaurants that weren’t even open at the time unbeknownst to me, yet the restaurants were listed on the app as open. The third time I ordered a pizza and never received it. The customer service representative for Rappi flat out stopped answering me after I asked for a refund. Just know you are taking a gamble when you order through these guys, I understand stuff happens but expect to get zero refund and zero response from these guys when it does. I’m currently going to submit screenshots to my bank so I can get the transaction reversed. It’s not about the $15 US I spent that pisses me off or even that I’ve been waiting for 3 hours, it’s the blatant robbery and callous attitude from customer service. I will get my money back from the bank as well as delete this app tonight..Version: 7.39.1
✓ Que estupidezMe cobran de más y me regresan el dinero en Rappicreditos para que igual lo gaste en su aplicación? Qué tal robo..Version: 6.12.1
✓ The stole (te roban)I only want to share my experience, it was a few day ago when we ordered and suddenly the order show cancel into the app, we immediately contact Rappi and the business to know what happened and both were very rude and unprofessional, rappi said they try to contact me on my order (something that never happened) and the restaurant said that all this was Rappi fault we ended losing our meal and our money - Rappi please get out of business until you care of your customer. Solo quiero compartir mi experiencia, fue hace unos días cuando ordenamos y de repente el pedido se cancela en la aplicación, inmediatamente nos comunicamos con Rappi y el negocio para saber qué pasó y ambos fueron muy groseros y poco profesionales, Rappi dijo que intentaron para contactarme sobre mi pedido (algo que nunca sucedió) y el restaurante dijo que todo esto era culpa de Rappi, terminamos perdiendo nuestra comida y nuestro dinero. Rappi, por favor, sal del negocio hasta que te preocupes por tu clientes..Version: 7.39.1
🙂 Rappi: Market and Food Online Positive Reviews
Rappi: Market and Food Online works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Rappi: Market and Food Online.
⛔ Rappi: Market and Food Online Problems
