RSA SecurID Authenticate Negative Reviews

RSA SecurID Authenticate App Complaints & User Negative Comments 2024

RSA SecurID Authenticate app received 27 complaints, negative comments and reviews by users. Have you ever had a bad experience using RSA SecurID Authenticate? Can you share your negative thoughts about rsa securid authenticate?

RSA SecurID Authenticate for Negative User Reviews

✓ Need Apple Watch versionMy company just converted to RSA from another platform that had Apple Watch app. It was so convenient to not require phone in hand to authenticate..Jer123345789Version: 3.6.0

✓ No Apple Watch app!Please catch up with Okta! An Apple Watch app is a must..SoumeyabVersion: 3.2.0

✓ Bluetooth messageIt would be nice if you could eliminate Or have a way to shut off the Bluetooth message which pops up every time I use the app. “Turn on Bluetooth to allow “authenticate” to connect to accessories”.KellyLeinenVersion: 3.5.0

✓ Stop working after upgrading to 3.0.1Stop working after upgrading to 3.0.1.ZhxfifaVersion: 3.0.1

✓ Slow and sometimes just flat out doesn’t work.I had to sign up for RSA because my employer requires it. I’ve used other mfa apps and RSA is by far the least responsive. Sometimes I get the notification on my watch sometimes I don’t. Today it decided that it would just stop working entirely. Notifications not popping up on my phone or watch. 8-digit code doesn’t work. Because of this I have wasted a whole hour this morning trying to login to my work computer. Fix your app please..Jsw123456789Version: 3.9.1

✓ Forced to use this for work. Please do a competitive analysis of okta’s appThis app forces too many screen presses and annoyances compared to competing applications. Okta app has it right. Rsa why does clicking on the code then bring up a context menu with just one option. Just copy it to the clipboard, heck give me the option to auto copy to clipboard after faceid unlock. Even better with okta when you try to log in, it pops up an authenticate / decline screen on your phone so you’re not copying codes - just approving or declining. If I have access to the code I’ve got access to the account. Don’t force me to write a 6 digit number too. The best security is the comprehensive one that doesn’t unnessarily delay you. While these may seem small gripes, think of how many times a day people have to do that extra step, extra few seconds. It mounts up. Even a company the size of your parent company - it’s going to not be trivial how much time you can save when you aggregate it across all employees..Haydon RyanVersion: 3.9.1

✓ Not Enough TestingUpdating to Version 3.0 wiped out my token and I had to re-enroll. It was a pain to do so..DanielNTXVersion: 3.0.0

✓ Painful to useKafkesque app, mindblowingly frustrating.YeeeeeeeeeaaaaaVersion: 3.9.1

✓ Screen missing bottom half of tokenWorked fine until iOS 13. Now only the top part of the numbers are visible. So annoying..EagleOneVersion: 3.0.4

✓ Bad user experienceWe were told we had to upgrade to this new”improved” version four rsa tokens. If you have a phone with facial recognition which I don’t use, it will let you skip entering in your pin. However the new screens are in low contrast colors if ehite a day blue and the donts and icons are tent tiny with no way to magnify them. I have to use different tokens for QA and Prod testing and installation and I am befuddled how this eould ever pass a review of UX folks with any knowledge of their user base with full range of visual challenges. I would love to have some influence so I hope you actually review these reviews..VisionAccessby DebVersion: 3.5.0

✓ COME ON!!!Why do you have to include the company id and not let me use if I don’t have a company?! s h I t on this app! I hate it! I wanna use without a company!!!.Ch3rry,5Version: 3.0.2

✓ QR is brokenYou need to fix the qr issue. Without qr I am left with a url link that does not work.ZpullVersion: 3.9.1

✓ Doesn’t workI’ve attempted multiple times and the QR Doesn’t scan. It just says to contact an administrator..Jon1235562266Version: 3.9.1

✓ Doesn’t work, full of bugsSet it up as per the instructions, sign in notifications comes up instantly, when you click on the notification the sign-in approval screen doesn’t show so you are unable to approve the sign in.Lance PerrisonVersion: 3.5.0

✓ GarbageWhat a piece of crap. Fails to authenticate anything, and only succeeds at frustrating the user. Absolutely terrible and to be avoided in favors of something more functional and respectable..CheauxVersion: 3.9.1

✓ Inconsistent connection, annoying BluetoothDespite disabling Bluetooth, the pop-up comes up every time, it's so annoying. Also approving might not work the first or second or even third time. Way worse experience than Duo.Line Cook 5Version: 3.5.0

✓ Apple WatchIt would be great if you could figure a way to make it work on my Apple Watch to hit the green check mark to login..JhejsjwlndVersion: 3.7.0

✓ Not able to see details I am typing inNot able to see the details I am typing in when trying to Register the first time and keeps on failing...Viewer3211Version: 3.6.0

✓ Why the company ID not a chat string but a magic numberVery bad first impression to use this app.Big+PawVersion: 1.5.4

✓ Have to reboot the phone each time...Have to reboot the phone each time for the code to be accepted..Ep1965Version: 3.0.4

✓ It’s okThe blue bar that counts down how long the current value is valid for doesn’t move for me, which can be super annoying as it often leads to creating a mash up of the previous and next value when I have no insight into when to expect the MFA code to update 🤷‍♂️. Would also love to see push notifications to an Apple Watch app that didn’t require manually entering the MFA code every time..Dav1dcVersion: 3.5.0

✓ IPhone not workingEver since I downloaded this app, I’m getting this “ cannot identify server identity “ I called Apple tech support and they said is not with them, so I called my IT department at my job and they asked to uninstall the app with I did, and still not working! This is so annoying, because my CarPlay is not working either. Help Please!!!!!.Yava17Version: 3.9.1

✓ Apple Watch Support???It’s 2022, when will we have the simplest of features, like support for an Apple Watch?.Eurisko2Version: 3.9.1

✓ Unregistered me from the app randomlyI don’t know what happened, I was about to type in the numbers into my computer to log in to check my work stuff, but it decided to interrupt me and kick me out of the app and looks like I have to wait til I get on a work computer again and go to that register site and do that whole sync dance again. But then I discovered my old physical code token works and I.T. said it doesn’t expire for a few years. So what was the point of having my managers and upper management shove this app down out throat and tell us Tokens won’t work anymore!? You going to blame COVID for that too? Like all other companies do to explain their shortcomings and laziness. Fix this crap! Or leave our physical tokens alone. Screw this app..FunnyGamerA1exVersion: 3.8.0

✓ Constantly runningPrevents phone from going to sleep. Have to manually turn off in settings after each use otherwise it burns battery down..Someone6982Version: 3.7.0

✓ V 3.0.1 doesn't workStopped working after latest update 3.0.1.Rion9428Version: 3.0.1

✓ IrksomeIt is irksome that this app doesn’t work on my work issues iphone 5, which runs iOS 10. it is also irksome that the iOS 13 app store can’t show the full name of the app on my iphone SE. multiple appa all starting RSA secure... ? and with the same icons? it’s pretty clear that your customer is the enterprise, not the end user, and it shows..PhylomenaVersion: 3.1.0

RSA SecurID Authenticate works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RSA SecurID Authenticate.