- 66.0LEGITIMACY SCORE
- 66.5SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Zmodo App Complaints & User Negative Comments 2024
Zmodo app received 109 complaints, negative comments and reviews by users. Have you ever had a bad experience using Zmodo? Can you share your negative thoughts about zmodo?
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Zmodo for Negative User Reviews
✓ Over 6 year customerThe app not only keeps freezing, it has crashed my phone twice. The play back on the cameras is no longer a short video, it’s a single still photo that doesn’t even show what tripped the camera to begin with. I used to love these cameras but as time goes on I’ve had to replace 4 that just stopped working for no reason and I’m on a 5th that works when it feels like it. I think it’s time to finally say goodbye. These were good at one time but it feels like the people behind it all gave up on it. Sad really..Version: 6.1.14
✓ Utter crap, waste of time.Spent an hour updating the app (removing the previous cameras that are linked to Meshare of course as it won't simply allow you to add them to the new app). Now nothing works! Apparently "not good enough connection". It worked perfectly well before and when people mess around with things it's now worse. It wasn't broken so why fix it.... Massively disappointed thinking of chasing the entire system as it now feels cheap and nasty..... Try getting your kids off to bed and relying on the very security system you paid for that now doesn't work- whilst they are running around I'm stuck on my iPad. Not impressed at all..Version: 4.1.22
✓ App sucks!!!My camera is always offline and not working, and it just keeps loading and takes forever for the camera to appear!? Not happy whatsoever for the price I paid for this home security camera. When I need to check the cameras some will work and some won’t at times. This issue needs to be fixed ASAP!!!.Version: 5.2.36
✓ TerribleJust some upstart company selling crap..Version: 4.1.22
✓ Unusable after updateCan't switch between multiple cameras at all, new interface forgets user access needs to be simple and easy. So much easier when I could see all the cameras listed..Version: 3.1.2
✓ Awful and dissappontingThe software on the Zmodo home system with 2outdoor and 2 indoor cameras is virtually useless Only detects motion 10% of the time Only holds the motion alerts for 24 hours on their cloud so you can't go on holiday without wifi access for more than 24 hrs Says you can buy cloud storage for 30 days but why? Just trigger an email please.Version: 3.1.2
✓ SCAMMERS!2 times I was emailed with special holiday promotional pricing for their cloud service and both times my account was singled out and blocked from purchasing due to “some kind of error” that “hasn’t affected any other user.” I was forced to buy the service at the higher rate because nobody could be bothered to address my issue. When someone did address my email after a week they said they’d honor the 2nd emails promotional pricing but that I’d have to purchase it at the full rate and then email them for a refund for the difference.I asked for a refund for the services I already purchased at the higher rate and they refused saying that because I purchased through Apple and not their “web app” that “there’s nothing we can do.” Don’t trust these people they don’t care one bit about customers..Version: 6.2.6
✓ Detection areaI have purchased this camera before and it seemed to be good enough for the job. It has its flaws, rotating for no reason and getting stuck facing the wall, etc. but now, you cant even set a detection area so no alerts pop up and getting ahold of customer service is a joke. No one answers and it says to contact them thru email… if someone can find where THAT is ill be extremely grateful. What a waste of money and I have to pay for the subscription to even save the alerts and shocker, cant get alerts!! Super annoying.Version: 6.1.14
✓ This is the end!With every new update something else goes wrong and video cloud Service does not record properly. it only works in stop motion so you don't ever see what you're looking for because it just jumps around on the timeline. now one of my cameras has quit working and it turns out it's the SD memory card causing it to disconnect. works without SD installed but as soon as you install it the camera disconnects. kind of forces you to use cloud which doesn't really work anyway. this company is a joke!.Version: 6.1.14
✓ Don’t recommendI tried the free trial and my cameras haven’t worked since… 3 months. I have called and texted to try and get assistance with tech support on 3 separate occasions. They were very very disrespectful and no help at all. (as I was trying to explain the cameras weren’t recording correctly and I sent a pic of the wrong time stamp … he proceeded rudely, “it recorded right there why would you tell me it didn’t”. Completely dismissing what I was showing him. Acted as if I was lying to him. The free trial did worked for live data ONLY…. But the clips were so short it missed everything. For example: someone pulled into my driveway (captured) by the time they got out of the car, to my door, and knocked, the camera had stopped recording. So unless I was available at that exact moment to view live… I have no idea who was at my home. Which bothered me. I tried the free trial. Now I cannot see ANY recorded clips. They won’t open or play. And anything not live is time stamped 3-4 hours behind. My boyfriend also tried to talk to tech support since he works in the IT world and it was no help..Version: 6.1.10
✓ Re unitWould have to be the worst unit in security cameras on the market there after care service you do not get all they will do is promise to keep emailing you and I never get back to you with any of the problems so the unit will not run properly and all they care about are used to try keep getting money off you for subscribe for each camera cost you $400 total a year what a joke.Version: 6.1.4
✓ Great potential - but not there yet...I purchased a zmodo pan and tilt security camera three weeks ago and I have spent a lot of time using both the camera and the app. First, It is imperative that you install a microsd card in this unit if you want full functionality of the video recording. I chose a 32gb card and this works great. The camera works well in both daylight and dark conditions although in "transitioning" between daylight and infared mode there is a loud click giving away the camera position. The app is poorly designed and very flakey. You are always searching for functionality because there is no one place you can go to find everything. The video stream page seems to be solid but the motion detection is hit and miss and this app needs work big time before you could rely on it for motion security. I do like the camera and I am hopeful that the next version of the app will fix the motion reliability issues. I'd love to see all functionality in one spot but I can live with the disarray now that I've spent so much time figuring out what is where. Bottom line: I'd buy it and hope zmodo fixes the app..Version: 4.1.14
✓ The neighbors do a better job at watching the houseI’ve had a Zmodo camera for a few years now. At first it work wonderful; but now - the app won’t open unless I get a movement notification and click on that. Night vision is completely useless; so the camera serves absolutely NO purpose at night. During the day it shows black at white; it had colors before now that’s gone. I basically just have a camera for style..Version: 6.1.14
✓ Just crashesApp keeps on crashing after loading. Selecting any button from the main menu causes the app to crash. Please fix as this is the only way most people access their security footage..Version: 4.1.12
✓ Your latest app update just made my camera a brickI can no longer see photos of the alerts because my device is now not compatible with the cloud and new app you are so proud of! Please fix this!.Version: 4.1.12
✓ PIP??Would be nice to have the PIP(picture in picture) option so I could be watching the camera live as well as doing something else on my iPad or phone. I dislike the 10 second skip deal that it does when you go back to watch if you aren’t watching live. That is not helpful at all when you are needing detailed info. A lot can happen in 10 seconds that can be missed on a recording. Please fix this, as we pay a lot for this service..Version: 6.2.0
✓ No Business ethicsMeshare app suggested to migrate to this one by an annoying pop-up. So finally I did and when I did it suggested a firmware update for my cam which I did. Then to my shock all meshare alert features are not free on this one and needs monthly subscription. I got angry deleted the device here and went back to meshare but the cam no longer works there..probably that firmware update This is not ethical at all.Version: 5.2.02
✓ Had problemsHad problems buying my subscription and my cameras go on and off and I believe their hacked or they don’t work and weird images on them called many times and no looks into it. I should have tech look it or pi see for them self. Please Zmodo look at tech and see and I had one camera won’t turn on for months n I have cloud I pay for this service because it cheaper then others but a lot problems.Version: 6.1.8
✓ Last update killed ability of live view remotelyWorked fine before update. Cannot view live video outside of network. Support was not helpful.Version: 5.2.06
✓ Issues with connections when changing the WiFiI have had this security camera system for almost 5 years and every time I have my internet provider send me new equipment, I have the most difficult time reconnecting my cameras. The most recent situation is using some precise location feature. I am not sure why zmodo needs to use my precise location. They are great when. It troubleshooting the cameras for like weeks..Version: 6.1.14
✓ Lost Access to All the CamerasUpgraded and had access to all 8 cameras before, now only access camera 1..Version: 4.1.12
✓ Cameras OK however company will spam you through their appI’ve had these cameras for a couple years now and for the price I don’t have any real complaints. However I have a huge issue with the company sending me spam through the app (sales announcements, new products, marketing junk). The spam comes through the app using the same notification alert that you would get if motion is sensed on the camera so you immediately want to look and pay attention to it. I’m sure that’s what the intent was however as a consumer who paid for the product I should not have to be subjected to spam for a product I’ve already paid for. I brought this up with support and they said there’s no way to opt-out from this “feature”..Version: 6.1.10
✓ Can’t open appI am not able to go to my phone home screen and click on the Zmodo icon and have it open. The screen turns white and has the Zmodo logo but it just stays like that and doesn’t ever show me my Zmodo home page. So I can’t view my cameras! I’ve contacted customer service but no one has gotten back to me. I pay $9.99/month and want and need to view my cameras. Other than this current issue, the video quality is decent. More expensive brands have a better quality however I would rather pay for the Zmodo brand at a lower cost and get less quality picture. I can still see just fine. Just not as clear as the competition..Version: 6.2.6
✓ What’s happened?!!I’ve owned two Zmodo Cameras since 2016. They worked great for years. Originally purchased as a baby monitor and they performed as expected actually better than expected. Skip ahead four years and what was an awesome application with affordable cameras is no longer. I’ve been beyond disappointed and frustrated this week. The application is no longer notifying me of sound or movements. My camera that was once used as a baby monitor turned into a nighttime seizure monitoring/notification system allowing for me to keep eyes and ears on my son who’s got Generalized Epilepsy. He’s been seizure free for almost 2 yrs and just started having breakthrough cluster seizures lasting over 10 mins. (Life threatening) Now I’m stuck with a pointless device that won’t notify me if he moves throughout the night, let alone have a seizure. These are hitting the trash and it’s time to find a reliable company that would never pull the wool over their loyal customers eyes by forcing a subscription in order for their device to truly function like it use to. Key words USE TO!!!.Version: 6.1.2
✓ Wrecking itUpdate is atrocious. Keep it simple. I can now only access one camera via the app when 3 are connected..Version: 4.1.14
✓ Disappointed. Keeps sending false alarmsThe actual product is good. The only thing is, there is no way to turn motion detection off, so I get bombarded with around 20-30 notifications a day, which Is very annoying. Customer services is terrible. Waited about a week for a reply, then still did not even attempt to fix the problem or even answer my question. Looks like I might have to return for a refund !.Version: 2.2.58
✓ RubbishSince New Year every time I go into the meShare app it tells me to use this Zmodo app but this app doesn't detect my cameras. Rubbish, fortunately the meshare app still works fine once you get past the annoying screen telling you to download this useless app. Grrrr!.Version: 4.1.22
✓ What happened to zviewer for non IP cameras!You need to get zviewer working with ios11.Version: 4.1.18
✓ Terrible UpdateTerrible update now my home security zmodo system can no longer be used with the app and I only bought it 6 months ago. As this is the official app you think more care would be taken..Version: 3.1.2
✓ On going cost just to view motion detectionI’ve been able to click on past events tab and view all motion detection and brief videos the camera has taken as I use it as a security cam. They now want me to pay to view it!!! I’m throwing the camera in the bin and buying a different brand. Such a shame..Version: 5.2.10
✓ Time stamp is completely uselessThe time stamp on all 4 of my cameras is different. Also, in the Playback of recorded video, the time stamp doesn’t match the scrubber. Those two items together, means that if I am looking for a particular time, I don’t know which time to look at, the scrubber time or the video time, or if either of the times are even right. Also during Playback, I’ve seen the timestamp embedded in the video jump ahead by 30 minutes. The video did not jump ahead, just the time. How hard could it possibly be to have all the cameras sync to a single correct time?.Version: 6.0.6
✓ Doesn't update!!The zmodo app for iOS doesn't update. It gives a message to update to 2.2.16 and redirects to the App Store where the only option is to open the version you already have..Version: 2.2.16
✓ AvoidUsed MeShare previously which worked a treat. This forced Update doesn’t work and makes the camera unusable - avoid this (and their cameras).Version: 4.1.24
✓ A very problematic productOnce again after the latest update my camera has ceased to work properly. This defeats the purpose of a security camera for your home. Every time Zmodo updates the app my camera ceases to function in one way or another. This time there is no video transmission. I’ll be replacing this camera today and will never buy any Zmodo products again..Version: 5.2.02
✓ Not Working CorrectlyI’ve had this camera only about a month & a half and at my window as a bird cam. Lately, more & more I can hear & see birds on my windowsill eating the seeds I put out, and the camera is not recording them like they used to. Then about 5 minutes later it records a non movement scene so it has nothing to do with the wifi signal, the camera is just not working properly. Sometimes I put a pile of seeds out in the morning & I come home from work, the seeds are all gone, the camera picked up none of it…..disappointing..Version: 6.1.14
✓ Broken?The latest update (even though you are now supposed to see 4 cameras) now appears to be broken; I could click on the individual cameras before and it worked fine but now does not work at all. I hope this is not a ploy to get you to sign up to cloud service!.Version: 4.1.20
✓ Nice Layout but missing existing featureDoesn't seem to save the 5 seconds of footage that it used to...i know they introduced the cloud feature (for a monthly fee 😡) but 1st my camera is not supported to use there cloud service and 2nd still thought you could watch the 5 second clips (every 24 hours)?? Wish I kept with the older version 😣 Another update to the app and now doesn't connect to the camera due to "bad connection" i thought things were meant to improve with app updates not get worse...old saying- "If its not broken...don't fix it"!!!.Version: 4.1.14
✓ BrokenApp is now broken. I had to install funlux to be able to see my system again. Really a little regression testing would go a long way..Version: 3.1.18
✓ So frustrated and disgustedThis app and company should be charged with theft because nothing works and no one fixes. How this company is still in business is a crime itself. You think you are keeping your possessions safe with security camera but reality is you were just ripped off because you cannot even use the app and the app keeps the camera off line even though you can see the camera is on. I hate this company and have written many letters with not a single response so now I’ll report to BBB.Version: 6.1.8
✓ RubbishEver since the update this is totally rubbish. I now have no access to my remote camera. All I get is try again later. There is nothing wrong with my WiFi. It is this bloody app..Version: 4.1.22
✓ Reinstalling stopped the crashing, BUT.....Worst. update. Ever. I didn't mind having to reinstall, but taking away the feature to view short clips of alerts?? It's not like the app was great in the first place.. Taking away key features is a terrible idea. Now I have to get a refund on the camera and just go with my first choice..Version: 4.1.12
✓ Well... that update screwed it upUpdated, now won't open..Version: 4.1.12
✓ Does not work wellPictures alerts do not load.Version: 3.16
✓ No landscape mode?Useless on the ipad.Version: 4.1.22
✓ RubbishThis app never works on playback on the phone app!!! How many times can they get it so wrong ??? The best thing is to do is get on your own server!!!!.Version: 4.1.22
✓ Never real time, useless alertsThis is a complete waste of money. first off. the real-time surveillance is a myth. Most of the time, most of events are not even recorded, much less notified. And if they do, the recording is not there Second. This thing is freezing freezing freezing all day and night, in and out. You see someone approaching your house or at your doorstep, but the camera is not showing a thing. Or showing a glimpse of that then goes like that never happened Third. The replay is useless since there is no fast forward to search for anything. Just a bunch of bars that presumably show activities but nothing to show when you get to it. So you have to spend as much time as the real events to go thru them, I mean it literally, to search for something. That something will not be there despite a hello or whatever color bar that shows activities. Fourth. The cameras drop connections 6. Times out of 10 and you have to relaunch for connection. In the case of an urgent need to see who is approaching, don’t bother. You won’t see it. By the time the cameras reconnect, that visitor is already inside your house, or the event has already passed FINALLY Not worth the money spent. They have a lot of work to do. I got 2 sets of them but Im so sorry I did this to myself.Version: 6.1.14
✓ Would give it zero stars if I couldFor an app that should allow you to playback past camera recordings it makes it extremely difficult. This app must have been developed by people who don’t actually use it. If you want to check view a recording from a few days ago at specific time, you have to be very careful because there are many ways you can accidentally leave the screen you were on and have to start all over again. You also have to scroll very carefully. And if you hit a dead spot where there was no recording, we’ll guess what? You have to start all the way back from the home page. I feel like the people who are developing this app should find a new career. I’ve been using this app for over 6 years now and it just get worse some how. Unfortunately I am stuck using Zmodo cameras which also are just as bad, but I can’t afford new equipment. Avoid Zmodo at all cost if you can. It will only frustrate you..Version: 6.2.6
✓ Annoying!The problem with these cameras is entirely software based - fix the app!! 1. App WILL eventually stop working, if it works in the first place. Restarting the app becomes a habit. 2. Also Bluetooth headphones are disabled??? Like the developer took the time to remove the feature?? Took me weeks to figure out what was wrong as their is no notification 3. Ridiculous crackling sound that could be fixed through software The rest is... alright Developer can’t be using their own software though..Version: 5.2.22
✓ Alerts stopped workingWas good. Now rubbish..Version: 6.0.6
✓ No ONVIFWarning. They are gradually removing ONVIF support from cameras in firmware updates (with no warning) to force users to use their own cloud service. This isn't safe!.Version: 3.1.2
✓ Bad experienceHopeless, can’t give less than 1 star. Can’t see the picture although the camera is on. Tried to reset/ restart 1000 times but no use.Version: 4.1.24
✓ Don’t plug your USB (wireless) camera onto the USB NVR cable...ZMODO don’t comply with the USB standard, and the sPOE cables on their wired NVR systems carry 18volts... the USB standard is only 5V !! The result is a dead camera - which they won’t repair, as it’s an ‘operation error’, despite the error being in their design process. This is sad, because they have decent hardware at a great price point, let down by poor product management. The unfortunate thing is that if these weaknesses drag the whole company down (after they’ve taken your money), the Zmodo ‘cloud’ goes down as well - so your remote viewing, doorbell and playback will disappear along with them. Sigh..Version: 4.1.24
✓ CrashingApp crashes when loading.Version: 4.1.12
✓ Brutal GUIThis last update made things much harder to navigate and got rid of multiple delete for alerts. Please revert.Version: 3.1.2
✓ CrapJust keeps crashing on launch. What crap this company is. Shoot them..Version: 5.2.02
✓ How many apps ???Zmodo / meshare z sight Just one app please to set up all zmodo cameras !! , can't access my video feed , keeps crashing , unable to update my beam ,.Version: 4.1.12
✓ Atrocious UpdateSince being forced to this app from a very fit for purpose meshare app have had nothing but issues: 2 cameras being constantly asked to update but never completing, no motion detection, 1 camera won’t show anything now, and when i raised to the support was dismissed. I’d be hoping the ZModo software dev team is overhauled after this debacle. If the issues are not resolved soon i’ll be looking for compensation from ZModo as i now have home cameras that no longer work..Version: 4.1.22
✓ PoorOlder camera not supported 😤.Version: 6.1.14
✓ VIOLATION OF MY SECURITYSince installing this app and entering my email address I have been receiving Spam/Junk email. This has now compromised other apps linked to the same address...... It makes you wonder ‘what was the point of going to the expense of buying security, if it is violated by the very company I bought it from.....?????’.Version: 6.0.4
✓ TERRIBLE SUPPORTOne star is too much. Useless app continually shows "loading" when trying to connect to cameras. Support is non existent. Tried several times to make contactTo get it resolved and very slow and poor responses..Version: 3.1.18
✓ Really bad AppPlease fix your App, nothing works, really defeats the purpose of having cameras when you can’t see anything live or even the alerts. Very disappointing.Version: 4.1.24
✓ Not happyYou guys need to fix this ASAP.Version: 6.0.8
✓ AppThe app is terrible we pay to have cloud storage and half the time can’t access footage and the history/events page rarely opens or loads after you get a notification. Seriously considering looking at alternative camera systems.Version: 5.2.10
✓ Update 4.1.12 crashed appWorked well before the update now just crashes on app startup. Would really like it to be compatible with smart home apps like Alexa, Siri etc..Version: 4.1.12
✓ App is trashThe camera itself works well enough, but the app is just awful. It CONSTANTLY logs me out; I’ve deleted and reinstalled and changed phones and it still does this. Ever time I try to use it, I have to type in username/pass completely. Nonsense. It doesn’t want to sync. It constantly buffers. It has to reconnect a lot. It really is a shame since the camera works pretty good, but the app makes using it an exercise in irritation. I plan to replace it with a Ring the next time there is a good sale..Version: 6.2.8
✓ Not happyCan't scroll through all my cameras. Stuck with the one view. Please fix this asap.Version: 4.1.14
✓ Decent camerasI’ve had my Zmodo cameras for 3 years and I have a few things to say about them. 1. The cameras work well no matter the placement. Day, night, rain or shine. They are going to be working. 2. Number 1 is the only positive thing about them. 3. The application development is equivalent to drink hot dog water. Most of the time the the app is slow running and does not like to sync with my cameras. I truly have never been able to connect a camera on the first try. 4. When you get motion updates you get 5 seconds of capture if you don’t subscribe to the app and pay an extra few. So not only did I have to buy my cameras. I have to subscribe to your lame service that barely works just so I can have more than 5 seconds of recorded motion. Further more they only backup your recording for 7 days. So if you get robbed you better make sure you deal with your hotdog water app record trimming day one or you won’t have them..Version: 6.1.14
✓ Update totally ruined the appIt was working fine before the update, now it’s useless. What is the point of messing up something working fine?.Version: 6.2.6
✓ 65 degrees outside? Wow that’s hot!Dear Zmodo. There is only one country in the world that uses °F, and let me give you a hint - it’s not Australia. Please fix..Version: 5.2.16
✓ Update is horribleDo you guys beta test your software before a new update? I pay for 4 cameras per month on the cloud service. When I receive a motion alert on my iPhone , I open the alert, takes me to the camera that alerted me, then just sits there, it will not play. I have to back out and then open the alerts again, then find the said alert to see whatever the alert was. It’s frustrating because i didn’t have any issues before this update. Also the playback is horrible, the zoom feature seams outdated and sluggish. Please do something Zmodo, I have 6 of your cams at my home ..Version: 6.0.8
✓ IPhone Dark mode problem!Some parts of the app not working properly with dark mode..Version: 5.2.36
✓ Doesn’t work with my iPadThis is a great app for my iPhone. I have used it for about 5 years and haven’t had much issues.. However, I just downloaded it on my iPad and it wont let me use the Live feed. The buttons will be there when I first download the app but after that, when I go to click back into the app, the buttons on the far right side that include the Live feed are gone! I am not redownloading app everytime I need to check Live feed.. Very disappointed!.Version: 6.2.8
✓ Functions well, could use some improvementsApp functions very well most of the time, I have very little complaints with getting the live feeds from all of my cameras. I am not a fan of the detection area for motion sensing though. Most other cameras I am able to select specific areas with little squares on the screen. This one only allows you to resize a big box. I have a big bush that my camera looks at and I can’t remove that from the detection area without also removing an area that I want motion to be detected. I wish I had the little squares or something better that I could select specific areas and not be limited to one big box..Version: 6.1.8
✓ Broken night visionNew update brings cloud, but has broken night vision completely. Can't see anything in the dark anymore on all four cameras. Needs to be fixed ASAP!.Version: 4.1.12
✓ HopelssIt used to be good but lately Motion alerts rarely playback correctly. When I choose a motion alert to view it goes to live view at the current time rather than the motion capture. If it does go to the motion capture it only plays for a few seconds. Think I might ditch this product, trash the camera and find something else. Fed up!.Version: 4.1.18
✓ Rubbish app ruined my cameraDownloaded the new app moved over from Meshare this made me update my camera device to the newer version and now my camera quality is poor like very bad! It’s like there is no night vision anymore and it’s dark and fuzzy very disappointed.Version: 4.1.22
✓ Cannot setup Zmodo mini pro and no supportWhen are you going to fix the problem? It does not recognise 2.4G Wi-Fi anymore.Version: 6.1.6
✓ UslessThis new update is not user friendly and i can view my snap shots anymore. I want to go back to old version.Version: 4.1.14
✓ What?What are the bug fixes and improvements? Why not stop being lazy and tell us what they are? 0*.Version: 5.2.14
✓ App always crashes.Every time you guys update this app it gets worse and worse. They app just crashed on my like 7 time in the last 10-15 mins. How the hell can I watch my business is the freaking app keeps crashing? And when I switch camera the load time is way to long and I miss what I wanted to see. Can you guys fix this crappy app it take it back to like 9-12 months ago when the app never or hardly ever crashed. Or I’ll just go and buy a different security system that uses a much much better app. Your choice!.Version: 6.1.0
✓ Doesn’t work!!!!!!!I am absolutely sick and tired of having to uninstall and reinstall the app, I am fed up with having to press the reset button on the back of my NVR because the system jams up and just freaking stops working. When I try to set everything back up after a fresh reset, the app automatically jumps to searching the LAN network for devices online, and I didn’t even select it! Why is the app searching for something that I did not select? After I select the Zmodo Netwerk to connect my phone the next part of this process is supposed to be that it joins my local Netwerk. Instead it just jams up and doesn’t join my local Netwerk. Then when I go back and try to search my local area network again, The app goes back to trying to search my local area network when I haven’t selected for it to even perform a search! Will you people please fix this crap?! Why do you continually put us people through all of this frustration over your crappy app? I have already uninstalled and reinstalled your app three times today, it will still only identify four of my eight cameras online, and I cannot get my other four cameras to identify on the system. Either fix this garbage or I’m going to buy a different system and I will forever put on the Internet how much of a piece of junk your system is..Version: 6.2.0
✓ It's better then the original app1. Why doesn't the store actually lead to a sales page, to buy the products? 2. Why can't I view choose to stream from the SD card? I've got plenty of data to use. 3. Can you implant a 3D Touch into the app icon to change modes? I hate having to go into the app to change if I'm home or not..Version: 3.1.14
✓ CrapThe product is a POS. The app is worse than garbage. Overall a waste of time, energy and money. If I could have given zero rating, I would have.Version: 4.1.14
✓ When is working again????????I need Camera!!!.Version: 5.2.22
✓ New update problemI can no longer see the alerts. It notifies me that there is an alert but nothing can be seen in the alert part. The list can't appear..Version: 4.1.14
✓ Download MeShare App which works as usualNew version is not working at all just crashes on launch. Remove and download again to fix. Alerts no longer work! Download MeShare App which looks like old version..Version: 4.1.14
✓ Step backward...Just realised this app upgraded itself and now half of the cool features that worked before are broken. What's with the default images of sofas rather than pics from the cameras. And the playback? All lost??? Not impressed..Version: 4.1.14
✓ RubbishI have tried to get help but to no avail. Drops out all the time, goes offline. The wifi is about 4-5 meters away from the greet doorbell. I tried to give a small company a go. I won’t make that mistake again!.Version: 4.1.18
✓ Unreliable for home safetyCameras frequently go offline requiring detachment, deleting devices, adding devices, and putting the cameras back up. We’ve tried resetting our modem, unplugging and plugging them back in. We’ve looked at our LAN up and down for potential conflicts. Nothing works and customer support is nonexistent. This ritual should not be standard practice for their customers and we’ve been going through this on a weekly basis since day one and we’re getting tired of it. When cams go offline, potentially critical footage is not captured to the cloud and it can be hours before we realize we’ve been offline. What am i paying $30 a month for? I live on a fixed income. Please fix the problem, make a reliable device, or get out of the business. At this time, I can not recommend this product. Save yourself the constant headache and stay away from this brand..Version: 6.1.14
✓ Confused poor quality messUnreliable, confusing interface, slow. Would not touch a zmodo product again.Version: 3.1.10
✓ You broke the app with the latest updateDo you test before you release? Every time I go to check a notification, use I have to login again 😡 I’ve logged in 4 times today! Selecting a mode manually doesn’t register, you have to do it 3 times. The live button and the playback buttons on the camera are too small, make them bigger please..Version: 5.2.02
✓ Worst experience for a $1000 installations!!!1. Motion alerts absolutely captures nothing! Two years I have these installed outside sounding my house it gives me pictures of something happen to my residence but whenever I have a visitor mailman’s here every day, snow season people remove my driver way snow, summer these people treat my grass and cut my grass however all these events these camera didn’t capture at all, what am I supposed to expect for the purpose of security what am I paying for??!!It gives me around 15-20 pics a day showing events with absolutely nothing but my yard view on the pics, once in a while it captures a blurry someone’s one leg or a corner of someone’s shoulder but mostly I captures nothing but just my yard views. 2. Four of these eight cameras stopped working after two years for no reason. 3. These devices are horrible connection with internet. I spent 200$ on those cameras and a 800$ to install them, I’m planning to look other companies to reinstall different brand cameras, someone have better experience or recommendations?.Version: 6.1.6
✓ Issues with updateSince updating the app this morning, I can no longer access the live camera. The connection continues to time out. However the previous version of the app is still connecting to the live camera on another smartphone. 31/8/2017 Still can't get live camera to work. The Zsight app works though..Version: 4.1.14
✓ Shouldn’t updateFor every update they post, it made the app worst to use. The PLAY/Live button for watching live feed, is getting smaller and smarter, you can’t get 100% of the time to hit the right thing. there’s already a “Events” tab/button on the bottom of home page, there’s no need to add a listener to each line of device for “Event”. Implementing for UI design, making the button larger, the higher finger hit rate, you make the user easier to use. On notification, please have a option to let user enable/disable if they want to show snapshot on each notification event (like motion detection, etc.) on locked screen. In the previous revision, it’s just show title, which it’s already good enough..Version: 6.1.2
✓ Somewhat ok, but don’t recommendI’ve had an outdoor zmodo camera since 2017 no issues ever, and have recently gotten some indoor cams to watch my pets while at work. The cameras themselves work as they should no issues with wifi or anything on my end, however the app is horrible. Every time I get a motion notification and click it to open the app, I just get a blank loading screen and eventually returns me to a log in screen. I have to exit the app, reopen it just to view the motion alerts. 95% of the time I want to just open the app itself, it will stay on the Zmodo screen and not show anything. Once again I have to close and reopen the app just for it to work. Definitely don’t recommend, I should’ve bought a Reolink or a Ring but against my better judgement I chose this..Version: 6.2.6
✓ Good product poor supportThis product works quite well. Unfortunately there’s no technical support. I’ve been struggling to get hold of them. Also I purchase the yearly cloud off on their 50% off Black Friday special but was charged full price.Version: 5.2.26
✓ Don’t buy this low level cameraThis camera not going to work over 1 meter The support is very low and not respond and the camera will never going to work properly.Version: 5.2.32
✓ Fix itSince the update I haven't been able to open the app.Version: 4.1.12
✓ Auto-update has wrecked itThe app updated itself - looks very nice, but now all I can do is view the live feed from one of my four cameras. No alerts, no saved clips and no live feed from the other cameras. Hopeless..Version: 4.1.12
✓ What happened!?I bought four cameras about years ago, I was unaware at the time of purchase that you would be limited without a subscription service, but that's my error, and when I bought them I was more than happy with them without needing 24/7 recordings. I mainly wanted them for my animals and the motion detection was extremely accurate, and picked up everything. However for the past year and half the clips of motion capture, are now only 5 secs max. And will not pic up anymore motion til a long time as past! I'll leave food for my animals, but i can't see which one...in the daytime too. A car will pull in my driveway, and it will record for 5 seconds, and that will all the motion capture, it won't record them coming to the door, me coming to the door, or them leaving if I'm not available. Also my garage briefly caught fire while I was working, it caught me working here and there, but there was no capture of the fire, or my reaction at ALL! That's not fair, when I would get motion activation all the time. And now years later I have to pay for what was the normal free use. I really hope no one breaks in and kills me, because the only evidence would be 5 seconds of them reaching for the door 🤦♂️ I don't need your 24/7 coverage subscription, just the normal motion detection!.Version: 6.2.6
✓ Playback doesn’t workLive view is working for my system, but if I try to use playback, the calendar pops up and I get an endlessly spinning wheel, so I can’t select a date. Come on people, this is really basic stuff..Version: 5.2.14
✓ Unable to finish thisAfter it finds the wifi and punching in the password it doesn’t let you finish till you scan a code that does not exist or there is two that wants to force you to like their page on fb or Twitter..... before you experienced anything , no help available for 12 hrs. . . . Live chat is just BS.Version: 5.2.14
✓ Start UpEvery time I open the app, it does one of two things, 1) it opens with the login screen 2) it opens with the splash screen and just locks. I have to completely close the app and reopen it for it to take me to the Welcome screen where I can select a camera. It's a pain, especially when I get a motion alert and want to get in to see what is happening. This has been going on for at least 6-mo and a fix should have been done already. Using latest iOS always, iPhone 12P, Z-App 6.2.6.Version: 6.2.6
✓ Playback FreezesWhen using “playback” mode, the video freezes every few seconds...it’s truly annoying and it is NOT what I paid for! I’m very disheartened by the lack of support for the app/cameras... I will probably not renew my subscription at the end of the term, and buy UniFi products and re-install new cameras... It’s unfortunate that I need to do this, I had a lot of confidence in Zmodo, as it came highly recommended to me! But, I’m very disappointed with them at this point! Hope this helps someone make the right choice when purchasing their surveillance system...!.Version: 6.1.2
✓ Terrible app and makes hardware unusableMy camera’s no longer connect. When they did connect, they did away with saving footage on the app for a paid cloud hosting. One of my camera’s lost connection to the app and cannot be set up again, another won’t upgrade firmware..Version: 5.2.04
✓ Please don’t waste your moneyI installed 6 cameras in my house which never worked that great to begin with, but now they just don’t work at all. I don’t know if the company sold or what. But the service has gone from not-so-good to not-working-at-all. And yes, I have done the software updates. Some cameras have never been able to sync up to the proper time. Connection to the app has always been unstable at best. Now the app can’t connect to any of the cameras. I plan on throwing all of them in the trash and going with a new wired system, and you can bet I’ll be doing my research to make sure I never give this company another dime..Version: 6.1.0
✓ When it works it’s greatMine goes off line for no reason all the time. I have never been able to figure out why and can take days to go back online. The only way to speed that up is to uninstall it and do a master reset and set it up again. When it’s works it’s great nice picture. Motion sensor works pretty far away but some days it picks me up pulling in the driveway other days it doesn’t too random in my opinion..Version: 5.2.28
✓ A couple of suggestionsI don’t know why there are so many 1 star reviews but I think this app is pretty good. I only have 2 suggestions for improvement: 1) be able to change the name and rearrange the order of the different modes. 2) (a feature I would absolutely love, 5 stars if implemented) the motion detected recordings record for the whole duration of the activity detected - 30 seconds seems to be the maximum the clips go for and sometimes the recordings don’t start straight away and ends before the movements stop..Version: 4.1.22
✓ If I could give a half starSince the update a couple of months ago My play back clips don’t work.... I have texted with their help people twice They are useless!.Version: 6.1.2
🙂 Zmodo Positive Reviews
Zmodo works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Zmodo.
⛔ Zmodo Problems
