CareCredit Mobile Negative Reviews

CareCredit Mobile App Complaints & User Negative Comments 2024

CareCredit Mobile app received 16 complaints, negative comments and reviews by users. Have you ever had a bad experience using CareCredit Mobile? Can you share your negative thoughts about carecredit mobile?

CareCredit Mobile for Negative User Reviews

✓ Latest update does NOT WORK on older iphones!This app has been great! - until the latest update. Incidentally, I have an iphone 6. The ios cannot be updated past 12.5 version. This update requires ios 13. When I open the Care Credit app to pay my bill, it displays that I must update to the latest version first. So i proceed to update. It then displays that I must have ios 13 to update and asks if I want to download the older version. I click “download”. Then it does nothing and still will not let me access the Care Credit app without updating it to the newest version first. The app is now useless. Can you fix this so an older iphone user can still use the app? Update: It’s been 2 months since this latest update... This app is still useless if you have an older iphone. Please fix this issue so we, with older phones, can use it again. :(.Nanrae13Version: 4.16.0

✓ App is fine. This company is awful.Long story short, we needed a loan to cover a medical expense we couldn’t pay for outright. We investigated multiple options and this one seemed to be the best option for us. We looked at their website and qualified for a long term loan without interest. It wasn’t explicitly clear that a given provider wouldn’t necessarily allow you to take that option. A provider will allows you to sign up for a subset of those items, even if you qualify for better. We where pushed through paperwork not understanding this (shame on the provider) before finding this out. When I asked CareCredit they educated me, but admitted there is no way ahead of time to know what a provider will let you select or (more importantly) audit problems like this after the fact. In short, there is zero accountability or recourse. Once screwed, stay screwed. This alone was bad, but it gets worse. I added my spouse as a registered card user, but they accidentally mistyped the name in a distinctly weird way, which we had fixed later. We paid off the loan and not even two months later we got a credit card offer in the mail for the name that they mistyped from a third party. They sold our information. I’m sure this was probably more fine print that we “agreed” to, but none of this was transparent. We would never chosen this company if I didn’t have to (out of desperation) at the time. Shame on you..Paul Baker Salt ShakerVersion: 4.23.0

✓ Doesn’t work at allI wish I could give this zero stars because I haven’t been able to use it to determine its actual rating. I downloaded the app before the iOS update to 12, but it didn’t work. I’ve since updated my phone and all apps but if still doesn’t work. I get an error message that says “We are unable to complete your request at this time. Please try again later.” I’ve uninstalled and reinstalled the app. I’ve tried it on WiFi, cell data- nothing. I did an online chat with customer service, they had no idea why it didn’t work. I sent a secure message to customer service and was told I had to call in because this error message may be one of several things (huh?). So I called. First she told me that it’s something to do with Apple’s security blocking their website through Safari. I am able to log in via Safari, but not the app. So I’m assuming she asked around and the response I received is that in spite of the fact that this app was just updated two weeks ago, they are no longer supporting the iPhone app. What?!? I’m so confused and have an app that doesn’t work. So disappointing..Jubie13Version: 4.0.1

✓ I like CareCreditBut the app is just terrible.. I have had to reset password 20 times or more.. with a password that works on desktop, but then not mobile, but the worst is the content of the messages it pushes out to you.. you see red number, and since its how you pay your bill.. but no, its stupid informational mails pushing discounts for boob job/botox discount if your pet gets work too.. but there is no way to turn off the marketing mails, and keep the app… and dog sweater financing offers arent even in your desktop account, just the app.. so if you can handle a new password everytime you log in, and push notices of how to finance diamond implants in yur lapdogs teeth, install .. otherwise, forego the convenience and just use the credit card.Luv swVersion: 4.19.3

✓ Run AwayI don’t have dental insurance and my dentist office suggested using this. Forty, the app is difficult to use. Won’t let me set up an account and after the third try, I gave up and will log in at the website Second, I made my first payment four days after I was approved. Two weeks later, there was another bill so I paid that too. I figured the next bill we’ve in a month. I checked my balance and guess what? There was another bill due in four days. No notification was sent. So I paid that three days ago. I’m almost afraid to look again. I also paid a little more than their balance on the bill and now I have to pay the higher amount. If I pay more on the next bill, that will be what I have to pay for the rest of the loan. Note that I am paying off in 12 months to avoid interest. They have very high interest rates and if you are late, you will pay a fee. If you choose the no interest plan, you will pay interest on the entire loan if it is not aid on time. I plan to pay off my 12 month loan in 10 months or earlier because I don’t trust this organization at all..DimpleschickVersion: 4.15.0

✓ App is good but annoying on IOSI’m a fan of Care Credit and the app is pretty basic and gives me what I normally need from it. I can easily make payments without much problem and it’s easy to find things like promotional expirations which are the big things I use it for. However, in the last year the app has become annoying and sends promotional messages about once or twice a week. This creates badge notifications and I have to login to the app and navigate several menus to delete them to make the badge go away. Its junk mail. It’s a waste of my time and it’s doing it more increasingly. I want to disable these but there’s no option to. Please allow us to disable the stupid promotional messages. I got 4 of them this week.Wesley barlowVersion: 4.19.4

✓ They Don’t Function and They Don’t CareOkay 1) when I wanted information about cars credit the phone had no operators and the website was confusing, distracting and wanted you to sign up before saying anything. At my dentist they had me sign the papers before I saw 26.6% interest rate. Went to make my payment and the website said “we can’t process you st this time.” The phone said (first thing) you can speak to an operator for $10.” After I put in my checking account info it said “you bill is proces-“ and the call dropped. It is supposed to notify me about EVERY TRANSACTION and contact. No call no text no email. Oh and when they free app got done collecting my charge card info it said, “that transaction is approved” but I wasn’t making any transaction and they don’t accept payment by credit. The day after I signed up for Care Credit my credit score went down 14 points because I was stupid enough to sign up for this rip off..Happy HiramVersion: 3.2.0

✓ Great app terrible companyThe app is great but the company itself, Synchrony, is far from great... Paid for years into the customer protection program and once I actually lost my job they denied my application for the protection program...missed only one payment (by a week and after informing them that it will be late) now at that point I understood the lowering of my credit limit but now comes the kicker... back to work... paid of the last couple dollars owed and after a while ask them to raise the limit back up .. their answer? The account was closed without me being notified... now I am supposed to re-apply for a new card because this one can’t be re-opened... I don’t have insurance, this was my insurance so I’m the middle of an pandemic you cancel the lifeline of people to pay for their care.... I’m done... with synchrony and anything they stand for....AnnettSpallerOrtizVersion: 4.10.0

✓ 1 day late because of a death in the familyI was 1 day late paying my bill that I’ve always paid more on than the minimum amount and double on the day I was late because my Mother in law passed away the night before and had been in the ICU for a month before that and they cut my line of credit by over 1/2 of what I was originally given and with No advanced notifications. Not to mention this also hurt my credit and dropped it a few points for doing this. I am in the medical field working for a hospital and I will be using word of mouth to co worker’s and patient’s not to even bother with this company. What a joke I will be paying off the balance and getting rid of this crap. Just be careful if anyone wants to try these people and the product..Kap0922Version: 4.25.0

✓ Worst credit card to haveThis past week went to my veterinarian to take my dog had a ear infection when I was already about to pay my car got declined check my app and it was saying that my card was closed out called this morning with the representative. They stated that they closed out my account due to other credit cards very high usage, which was false and I even let them know about it and I’m always paying on time. Haven’t use my car for a while because my animals has not been sick and I need it need to be taken to the veterinarian… business people these guys are closing without letting their customers know advance no notice or any email/call/mailed in paper advisory.. very disappointed with this company...BigmikewinsVersion: 4.25.0

✓ Worst card program everGot this card for a last minute dental procedure for my daughter I was approved for $4000 which was great the procedure was $3800 and they offer 12 months no interest financing. The parent company is synchrony bank and apparently they reevaluate your credit regularly which is pretty normal many cc companies do so. However this is the first time I’ve experienced this situation where my credit dipped a bit do to using one of my other cards for an emergency car repair unfortunate but it happens synchrony lowered my credit limit from $4000 down to $2500 because of it making the card usage go up over 90% even tho I had never missed a payment and was paying $300 a month to make sure it was paid off in 12 months the minimum payment is $80 so I paid on time and over minimum and they still penalized me by lowering my limit. Which in turn lowered my credit score even further because the card is almost maxed out again because the balance was down to 2400 when they adjusted the credit limit to 2500 from 4000. So beware this was great in an emergency need but I definitely won’t be using it again when it’s paid off in a few months..C.LoutzVersion: 4.25.0

✓ Vet visit payment declinedI’ve had Care Credit for several years. Only used it at our vet’s office. Then went to use it for my dog’s visit in January 2023 only to discover that our card was declined by Care Credit because we didn’t have the new Care Credit card with the MasterCard logo on it. When I called and spoke with a representative, I was told we cannot apply for that card because MC does random selections for current Care Credit card holders. She then inferred that maybe my credit score was too low! My credit score was 833 at that time and it’s even higher now. What an insult from that very rude person! So I cannot use my current Care Credit card at my veterinarian’s office, regardless that I’ve used it in the past and ALWAYS paid my balance well ahead of schedule! My veterinarian’s office stated they would not apply for the new updated Care Credit with the MC logo account because their customer service is one of the worst they’ve ever had to deal with. I totally understand what they are talking about, because the “customer service” person I’ve had to speak with was extremely rude and disrespectful to me! I’ve had to use my personal credit card to pay for vet visits and still manage to pay them off after two payments. But my credit worthiness by paying all my bills doesn’t matter to Care Credit or apparently Master Card either..Dutchlady1974Version: 4.24.0

✓ Acc shut downI was very satisfied with this account and program. Honestly would have rated in a five star but for some reason, even though I have my auto pay set up and it has gone through every month, and I still have money in my bank, my last auto pay was declined, and apparently due to this without any warning! My account was shut down. I am extremely frustrated. I was also told that I could open a new account after the remaining balance payed. By the way it was one payment left. But I am afraid that due to having a recently closed bank, the system will not allow me to get a new card and I will have my credit pulled for no reason. No one seems able to give me any definite information regarding this issue. Of course, I will reach out to my bank and ask what happened but I even be able to tell me anything helpful as it seems this is the common thing for one bank to blame another bank. Not having a warning is not a good policy. But if I didn’t have money in my account, and the payment was declined. I would understand at least somewhat. But I do have money in my account and it does not show any declined payments. I believe this issue. To be a synchrony bank error and feel unjustly treated..PuppyandbigdogVersion: 4.21.0

✓ Account Activity BuggyI was really thankful for this app for helping me pay off my dog's medical bill and my experience was pretty smooth up until I was about to schedule in my last payment which never showed on my Account Activity. Thus, after waiting a few days to see if my scheduled payment would appear, and it didn't, this led me to believe that I had to schedule it again. No cash was taken out of my account each time I scheduled a payment up until it somehow randomly went through and I got charged TWICE (as of the time this review is being written). I'm hoping it didn't go through more than twice since it doesn't really show me anything and as another review states, feels like I'm being punished for trying to pay off my bill so quick. It'd be convenient if there was another way to contact support such as through email or even request a dispute through the account history section..UmjvckyVersion: 4.15.0

✓ Does not respect notification settingsI have all notifications turned off within this app, yet I still get lock screen, home screen, and app badge notifications for things I have turned off inside the app. They have now subscribed me to motivations about a podcast they are hosting (and who is listening to a podcast about having to use a credit service to pay for basic human needs like healthcare?????). There is no way to unsubscribe. When you try to go to support for the app from the Apple App Store, it takes you to their generic customer service website with agents who only have the ability to help with your account, payments, etc. and have no ability to report any app malfunctions to the developers. I know I can turn off the notifications within my Apple Settings menus, but then I won’t get payment notifications, etc. Additionally, the app often will fail to load correctly due to server issues. A poorly designed app for a predatory lending service..Ankh99Version: 4.18.0

✓ Stopped support for iOS 14.This is the first and only app I have had drop support of iOS 14. Ridiculous that your app of all things is the one trying to force me into updating. For a freaking payment app. There is zero reason for your app to not support iOS 13 or 14. What’s the deal? Do you have an agreement with Apple to force updates so people need to buy new phones? Absolutely bananas considering I’m using your service because I didn’t have the money to pay outright for a medical bill. Think I have money for a new phone? Or is it just that you’re to cheap to pay to test updates on older iOS? Anyway I’m deleting your app and will make my payments on your regular website from now on. I’ll be so glad to pay off what I owe and never use your services again..HollytasticalVersion: 4.21.0

CareCredit Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact CareCredit Mobile.