Synchrony Bank Negative Reviews

Synchrony Bank App Complaints & User Negative Comments 2024

Synchrony Bank app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Synchrony Bank? Can you share your negative thoughts about synchrony bank?

Synchrony Bank for Negative User Reviews

✓ Overall a great app, but one very frustrating bugI really like the features and functionality of this app. It has everything I could ever want in a banking app. All that being said, I consistently have an issue with signing in using Face ID on iPhone. I will enter my password, enable Face ID, and go about my business. Face ID will work maybe just once or twice before the app forgets it. Then I have to go into my password manager and copy my password, reenable Face ID, and again it will only work a couple times. Very frustrating to deal with, please fix this! Thank you.CreamyBobbyVersion: 2.16.0

✓ Needs improvementWhile I love getting a great return on my money, the app really needs some serious improvements. It would be nice to have different sort features when you have lots of accounts. It also takes forever for my accounts to load and half the time they don’t, and it times itself out..AngiinkcVersion: 2.29.1

✓ No! Synchrony bank stole my money!I opened a checking account with this bank, deposited a check. The check settled and I tried to move my funds to my main bank account and I got flagged for suspicious activity. They left me in the dark for months, so I decided to reach out and they still could not help. Made me wait on the phone for hours just to have a manager tell me that they are unable to help. I just received a letter saying my account was closed, and NO information on the whereabouts of my money. Don’t bank with these CROOKS! Crypto is the answer to all these crooks and regulations that help the crooks!!! Banks days are numbered and I expect synchrony to be the leader of the depreciation!.CashBobbyVersion: 2.9.0

✓ Does it work Out of states? - overseaI like this app . Yes it is user friendly, font size, colors and so on are good to understand . BUT, I have a big but here because it does not work out of states. It worked at very first time but now I am not able to log in it. It is my 2nd month out of states and I still have a month to get back. Still I am able to use web browser but I want make all via app..A man from Earth.Version: 1.2

✓ Somewhat satisfiedI do like having the app to make my payments or see my activity but sometimes when I make a payment, it doesn’t appear quick enough to make sure I made a payment, so I think there should be something I could click on to even see if a payment is pending. Otherwise, I love the card..Helpme 1000Version: 2.22.0

✓ No receipts or verification!I was told that transfer instructions for a CD that was maturing would need to be done via a phone call rather than online. So you would think that after or during the phone call I would get some sort of receipt verifying my instructions. But was told no receipt was available until 7-10 business days after the transfer took place, and that it would come by US Postal Service. There would be NO record online that would be available to customers using an iPhone or iPad and they were not able to send me an email or text verifying our phone conversation. I think it’s a lot to ask customers who are new at banking online or in reality “banking by phone” to trust a representative - this case in the Philippines - until a month or more after the fact! They need to build trust by doing more than asking us to trust the customer service representative! we’re talking about large sums of money! What are they thinking!.K. VanleeVersion: 2.28.0

✓ Often downThe app is always down at night and on weekends when trying to retrieve past transactions from prior months. Only the current cycle is available. I’ve been complaining about it to Synchrony but nothing has been done. And it doesn’t offer historical statements like other bank apps. The only useful bank transaction that can be done is paying bills, not much else. Very disappointing as a customers of theirs for many years..Apple studyVersion: 2.19.0

✓ Does Not Work!! Useless!!Every time I log in, I get the message “We apologize our system is having technical difficulty retrieving your information. Please try again later.” Has been going on for 2 weeks now. Two live chats & two phone calls & major periods on hold have failed to resolve the issue. No one can figure out the problem. The tech team is unavailable. I’d give this app ZERO STARS or NEGATIVE STARS if I could, because I have gotten zero use from it, and it is just wasting my time..RabidoodlesVersion: 2.22.0

✓ Basic FeaturesThe app is adequate in that it allows you to do the basics like checking the balance, looking at transactions or making payments. The big missing feature for me is notifications when purchases are made. I was used to that with the companion app of the card I used previously, and I really liked that feature.CableManTNVersion: 2.21.0

✓ Unable to cash out CDI was unable to cash out my CD that came due. First I talked to a representative that made me feel confident that I would be sold out when the CD came due, when I was automatically rolled into another 5 year CD I was surprised. The second representative I talked to made me feel as if the problem would be corrected it was Syncrony’s fault and I would be sold out of my cd and receive the cash, she said that they were in the wrong and I had notified them of my desire to cash out, Nothing happened. The third call claimed the blame was on me and I am still in the low interest rate CD with 3 more years to go, there would be an 8000 dollar penalty to get out of the CD. I can’t do business like this. I can’t recommend Syncrony Bank..BobztunesVersion: 2.29.0

✓ Worst bank and appI don’t know what kind of bank they are running. Are they running for consumers or for some billionaires. I have replaced my credit card like 3 times just because i made a purchase through Apple pay and thought it was fraud, one time when used my card they blocked my card. Recently i made a payment through the app and it shown as pending. When I opened after 2 days there is no payment transaction, I was confused did the payment was failed or something else. No email sent. I just applied this credit when have been with Rakuten now they have separated now I am stuck with them. Now I decided not to use this card anymore..Addy#1806Version: 2.24.0

✓ AppI like it a lot, it makes it very easy to get to your account and look over your statements and everything else that available. I’m just having trouble.. where I cannot get any notifications and also I cannot see my credit score. I don’t know if that display is available but would be that much better.!.SP DA MCVersion: 2.19.0

✓ Can’t get my own moneyI was sickened in by the high yield interest rate wich is great . Then I needed my money transferred. They will only allow a designated amount per day and take up to 5 days to make the transfer , meanwhile you can’t take any more money out until after the 5 days !!!! It’s my money , I should have full access to all my funds without restriction. They don’t disclose this wait time when you open an account . Beware ! Your better off with capital one.😡!!!!!???,,!!!&&&$Version: 2.25.0

✓ My accountI had an account with Synchrony bank and it was opened in August of 2019 and I had gotten a loan from a loan company and somehow that money was placed in the wrong type of account and for some reason they placed a restriction on my account and never would explain to me why that was done and now here it is 2022 and they closed my account without me knowing until they emailed me and told me my accounts were closed but without an explanation and so I called them and I was informed they would send me a letter explaining why my accounts were closed and I still haven’t received any letter from them explaining the reason and I’m still waiting but not for long I will be calling them until I get an answer as to why my accounts were closed and want to know what happen to my money that was in my accounts. Anyone have any advise as to what I should do?.Txgirl048Version: 2.18.0

✓ Lack of help over phoneI needed help correcting a mistake I made online so I called the phone number. The lady didn’t close the savings account I made by mistake and move that Wells Fargo money over to the new CD I needed her to create. She created the account but did not close the other account and send that money to the CD or return that money to Wells Fargo. When I called last night the guy seemed clueless as to what happened and kept asking what date I created the account. He was not very helpful. When I wanted do a survey, no survey came up, I think because he kept the line open. Oh, I definitely wanted to do a survey on that guy!.Unhappy iHeart PersonVersion: 2.26.0

✓ Very slow, error messages and where’s logout buttonI just opened a cd. Either this app is wonky or it is not optimized to work on IO a (both iPhone and iPad, latest software) The app (and even accessing the bank via safari website) takes a long time to load—then displays an error page saying something went wrong; and to try again or try later. Hitting the try again or try later button—spins for a somewhat long timeframe (+10-20 sec) then actually displays info???? Also I cannot find anywhere on pages where there is a sign out button To end session—what the heck?????.Zoltan11Version: 2.28.0

✓ NotificationsCan you add the purchase amount and store information WITHIN the text notification for purchases that exceed your desired threshold (reference capital one - great features). This would allow quick reference via text as opposed to logging in each time to get the purchase amount/store on the general text notification..LivepresentVersion: 2.17.0

✓ Synchrony Is the worstI had care credit for years and always paid my bill on time and never went over my limit and one day synchrony decided without my permission that I no longer needed their services and cancelled my 1400$ care credit line. I called to ask why and they said because I did not own property they wanted to close my account. Anything that has to do with synchrony gets -5 stars and I hope this bank goes under and does not get bailed out. There are so many better options. Don't do it they will ruin your credit after closing your account without you knowing. Im just glad i kept a 0 balance on it when it was closed, you wouldn’t have gotten jack out of me. Get bent synchrony!.Nul1234321Version: 2.27.0

✓ The app often fails to loadFrequently the app fails to load and gives a notification to “Try Again.” I can try multiple times and it doesn’t load until I finally get frustrated and stop trying. This happens every week, usually several times a week. Note I used the newest iPhone and my IOS and app are always updated. I have other online accounts and this failure almost never occurs with the others. This is unsettling seeing I have money deposited with Synchrony and I can’t access through the app?!?!?!?! This has been going on for a year and when I call in and tell them they acknowledge my call but in a few days at the latest the same problem happens again..EcklarAVersion: 2.19.0

Synchrony Bank works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Synchrony Bank.