Fidelity Investments Negative Reviews

Fidelity Investments App Complaints & User Negative Comments 2023

Fidelity Investments app received 26 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fidelity Investments? Can you share your negative thoughts about fidelity investments?

Fidelity Investments for Negative User Reviews

✓ Ok I guessI decided to open an account and put $1k into it just to see how it is, because I feel more comfortable with a company like this as opposed to Webull for example. TD is merging with Schwaub so I decided not to get involved there for now. I don’t like the layout at all to be honest. It’s hard to navigate and it’s not intuitive or logical when compared to something like Webull. The charts are not good at all. I also can’t even find the quote book showing the bids and asks on the mobile app. Honestly I will probably continue using Webull, unless I decide to use the desktop version (I never do, I trade when I’m at work usually, on mobile) and it’s better. Perhaps I will keep some longer term stuff here eventually, maybe an IRA or something, but it’s doubtful since I don’t want to have multiple accounts tbh. I’ll keep playing around with it and see what I’m going to do next week when the market is open (also can’t check crypto prices on here afaik). I likely will just transfer the $1k back into my bank..FNizZzZVersion: 3.60.1

✓ Stop with the constant redesigns!The new experience obscures everything users are accustomed to and makes it very difficult to simply look at positions within an account and track performance. Noboby needs “gamification” or robinhood style interfaces to track important assets; but apparently the robinhooders who only have $5 to spend on fractional shares seem to be the new target audience for all these redesigns. Fidelity is known for their technology, data and accessibility, but these constant changes to “modernize” an already extremely functional and easily usable app is getting to be too much. Please leave the “classic” experience, which is very user friendly, intuitive, and rich with easy to access data. Please stop with all the pop-ups, intro screens, and clutter…your customers want direct access to the important data regarding their securities and other holdings. We don’t want to navigate 5 screens deep, get the latest fads on UI design shoved down our throats, or hunt for the specific tap, click, or swipe to get to the information they need. I’m in my 30s and these constant changes and frustrations are making me feel geriatric…stop with the constant updates or you are going to drive your customers away!.BsgrozierVersion: 3.72.1

✓ Terrible UI that hasn't been updated!I hate Robinhood but I wish Fidelity copied their app's user interface. This app looks like it was designed at least 10 years ago. It contains a lot of unnecessary/irrelevant information while leaving out vital features. For example, I trade a lot of options, and with options it's all about timing. But when you click on positions, you can't sort your options by expiration date. I mean come on! That's just wrong. Also, why not show your positions you already own when looking up a company? Placing orders on the Fidelity app is so clunky that it seems they must not have wanted you to do that. Otherwise it wouldn't make sense to design it the way it is. Again, as awful as Robinhood is, they keep adding customers. You want to know why? It's because their app is very user friendly. You don't have to reinvent the wheel so please copy Robinhood's app design language. Fidelity app gets 1 star, everything else 5 stars, hence 3 stars rating. I will update my review if Fidelity redesigns the app..IreviewsthebestVersion: 3.54

✓ Limit orders don’t execute; dollar amount sellsI’ve had multiple instances where my limit order won’t execute if the market opens below my limit price. Fidelity would automatically “move the goal post” by reducing my limit price. This has been frustrating and not how most people understand limit orders to work. One huge pet peeve of mine with this app is that you can’t place market orders in dollar amounts after hours. That means you can’t sell all your fractional shares unless you wait til the trading day to actually put in the order. I don’t have time to be entering orders during the day which is why I use these apps to begin with. This has led to so many times where I would forget to put in an order during the trading day and miss opportunities to minimize loss or maximize profit. I wish they’d never rolled out this “fractional share” feature that’s only half complete and actually creates more problems than it solves. That said, I can tell they are putting an effort towards modernizing their app to stay competitive..Spa263Version: 3.69.1

✓ Needs UI/UX & Performance ImprovementsI switched to Fidelity from Robinhood, and the user experience difference is pretty stark. Here's what I would improve: - FaceID login should be more streamlined. It should happen immediately, instead of prompting you to login and then doing it, and eliminating the screen glitching that occurs. - I'd like a way to more visually track the performance of my portfolio. Right now, the graph functions are buried or don't update frequently. Robinhood's app does this much better. - The feed is also not very scannable, with images that get in the way of quickly reading text to find valuable information. Individual stocks that appear there are very large but don't provide much info at a glance. - The visualization of portfolio performance isn't optimized for a mobile environment. Horizontal scrolling is not ideal. I would give high level metrics (perhaps these are customizable) for each stock in a single line, with an accordion drop-down to display further information. Leveraging more up-to-date information and graphic displays of data will help convey meaning more quickly too. - Overall app performance is sluggish. - Visually, a lot of the images have nothing to do with Fidelity. I'd recommend an overhaul of your design standards. With some of these changes, Fidelity could catch up to what competitors are doing more effectively and the app would match the good service you provide..The Morning LineVersion: 3.56.1

✓ Welcome screen forces you to loginThis review is being written on June 01, 2022, after I updated my app about a month before the said date. Ever since this new update was installed Fidelity does not give me option to view Market Public Data, News etc. rather the start screen reads “Open Account” or “Login”. Well if I am trying to glance at market I don’t want to be logged in to view my account every time I open the Fidelity. What if I was at a public place and I don’t want to my account information to be visible to strangers or fraudsters. Yes, you could say change the default screen settings but why? When the previous version of this app did everything I wanted it to do. Sorry Fidelity, you do a lot of things right but this one is not good. Especially if one of your long term customer who never writes review comes out of wood work to voice his/her opinion. Is there a compelling reason to force a user to login to their account? If yes, I would like a public response from Fidelity team..Shastri JeeVersion: 3.70

✓ Terrible new splash screenI’ve been a Fidelity investor for years and I specifically arranged my screens so I could see the market indexes without having to log in. Now, the first thing I see is a childish animation and a forced login experience. Shame on you Fidelity for moving in this direction. I’ve already switched to a friendlier app so I can take a quick glance at the market overview without having to log into something. Fidelity, you moved the usability needle backwards with that update. [Update Dec 2022] While I know you can’t please everyone, it’s not hard to get the little things right. Respecting a user’s personalization settings is one of those areas. Although I have the market overview set as my default splash screen, the app is stuck showing my portfolio. I don’t want to see that as soon as the app clears the splash screen, and I ESPECIALLY don’t want anyone nearby to see it if they are shoulder surfing. I love Fidelity as an investment house, but please put better people in charge of curating the customer experience. For an institution with as much prestige as Fidelity, I can’t understand how the digital side of the house is allowed to continue offering a product that’s really amateur hour. I’ll change my review when the quality and customer experience rises to a par with your competitors..Nicky riversVersion: 3.77.1

✓ So dissatisfied with the betaAs a previous fidelity intern, I first learned how to invest while working at the branches. I was so excited for my first real paychecks to be invested. I opened my first brokerage account and 401k with this company; and have been a credit card user since 2016. This app used to make investing and tracking my finances so easy until the most recent beta update. The interface has so much potential to simplify things, but some how makes it so inconvenient to do the basics like setting a trade on the close in my brokerage account. I can’t I’ve used this app so much less due to this inconvenience. If I am on my Roth 401k and want to check the balance detail, this instead shows a rollover 401k and each time I have to click on the drop down. I can’t click out of the credit card transactions without having to restart the app. I just switched back to classic and compare it to being on the desktop is how terrible this beta version is. The quote details alone, will make me stick with the classic for as long as I can..ElvickyoVersion: 3.67

✓ Terrible customer supportI had a terrible experience with fidelity and their customer service. Long story short.. the New York State Child Support Department accidentally levied my account and sent notice to fidelity. I called fidelity and they notified that nothing was going to happen with my money after me asking multiple times for reassurance. 3 weeks later I get a notification that my positions were closed on my BEST stocks. I called again, dealt with people who tried to rush me of the phone to just be directed to their law and operations office, which I had to wait for a returned phone call. I received my return call and I spoke with an absurd and extremely rude representative by the name of Krissa. She told me “it was a courtesy that she was even calling me back and wasn’t obligated to do so.” She even told me that they didn’t even need to notify me that New York State was placing a levy!!! What??????!!! A courtesy?? After investing thousands with them it’s a courtesy that they call me about someone trying to take money out of my account when it’s their fiduciary responsibility to protect my assets and they failed to do so and now I’m waiting 3 weeks later for money still from New York State!!! I was just about to transfer $25,000 from Robinhood to them, but now I’m looking to cancel my account with fidelity and also report them to the Better Business Bureau..Len2689Version: 3.54.1

✓ Be careful!I signed up for Fidelity a few months ago. Everything seemed to be working well at first. Then, I realized that over $500 had been taken out of my account as I was trading, claiming that it was taxes that were being withheld. I have never had this happen on any of the other apps I use (Webull, Robinhood, Ameritrade, etc.). So I called Fidelity. The person whom I first spoke with said that I just needed to fill out a tax form and then the money would be placed back in my account. He then sent me the tax form. I filled it out and uploaded it to my account. After about 10 days of not seeing the money placed back in my account, I called again. This time, the representative said that the first person whom I spoke with was not correct. The money cannot be placed back in my account. And in order to get the money back, I would need to go through the work of retrieving it from the government when I do my taxes next time. So just to warn people, if you are going to use Fidelity, realize that if you download the mobile app and link it to your bank account, this may very well happen to you. And there is no warning or notification that you even need to fill out this tax form. So I would personally use one of the other well known apps, which all seem to be immune to this problem. Or, if you do create a Fidelity account, make sure to figure out how to get their tax form and upload it to avoid this mess..BamjyVersion: 3.62.1

✓ Great App- Updates NeedSo far this all has been terrific. I’m in my 5th year of consistent investing and Fidelity appears to have the best interface thus far. I do believe with update to IOS 14 there should be widgets, and an Apple Watch feature, but hopefully those updates are in the pipeline. On area of feedback is the early warning system: 1. It takes well over 30 minutes to sign up, but THEN after the initial setup you link your back account only to find out you have to go on a goose chase to link your bank accounts. 2. Called customer service rep who wasn’t able to explain why my account couldn’t immediately link. This person took 15 minutes of hold time to speak with, only to be transferred to an early warning call center..... who couldn’t tell me why I could not immediately link my Chase acct. 3. So now I’m REQUIRED to get a medallion signature from my banking institution, then mail the form to Fidelity.... this will take 5-7 business days of which I could be trading.... but no the early warning system is to protect me.... hot it thanks. Needless to say my first day of business with Fidelity is bitter sweet. Please empower your employees to inform the customer of the EXACT issue in the future. It doesn’t appear the service has the customers best interest in mind, but has scripts they read off of. So the customer is required to find the solution when the rep doesn’t have the answer. I’ll provide a 90 day review, day 1..,,,, not a good look Fidelity..RobMob3Version: 3.51

✓ This app conveniently always fails right when the morning bell rings & the market is openingNot only has it happened numerous times there’s always a delay when you want to purchase stock as soon as the bell rings. A lot of other times you buy stock and you literally typing a specific amount for a limit purchase yet without your permission you end up paying more!!! I don’t understand what the point is of putting in a limited purchase amount per share if it’s just gonna be disregarded!?!?!? Not everyone is an expert in trading so perhaps they should explain why they are allowed to do this instead of just doing it and expecting us to ask accept it with no explanation. There’s a lot of other times when it just fails and I simply can’t get log back in for 5 to 10 minutes most of the time but other times its inaccessible for 30 mins to an hour. One instance this year it was down for 3 days. Again it would’ve been nice had they sent an email out to their customers to let us know that their operating system was completely in operable instead no one sent any notification and we just had to wait and wait and wait. So I hope that never happens again because I know I received 3 good faith violations during that 3 day period resulting in a suspension of certain privileges...all because I couldn’t see any of my normal reminders or warnings!.LuvinGOOGLEofficeVersion: 3.39

✓ CUSTOMER NO SERVICE !!!Been withFidelity for over30 years. called customer service because I have to restart all my devices multiple times a day because screens don’t load data properly and the differing apps across my connected devices for mac, ipad, iphone and watch all freeze up and don’t work. continually have to shut down and restart because their programming is so buggy. they don’t even have a ios compatible software. they layer it on top o another incompatible software making it very slow and error ridden. fidelity admitted to the problems. called customer no service and spent 2 days of my life on the phone with multiple holds and long wait times. last call was to specifically complain and was sent to 7 different people costing me at least 2 hours on one call. not treated well by some customer service people. rude and belligerent . bottom line they took my error logs and said they MAY call me back with a resolution. They didn’t even seem concerned when i said i will be leaving Fidelity Investments. I all ready worry about my money, and now I DON’T TRUST FIDELITY as a fiduciary..Ned*kellyVersion: 3.65

✓ Funds available in checking but not getting paidTwo months in a row I have waited for a check to clear my checking account. When my account shows the balance available, I pay my bills, only to get a flood of emails from Fidelity that these payments were not sent through due to insufficient funds in the account. Meanwhile, the funds are clearly showing in the account as available balance. It’s infuriating. I then have to keep track of each individual payment to watch and see whether the payee will resubmit the payment automatically after a couple of days. Some accounts do and some don’t. But I don’t dare pay again in case the auto re-submission is also pending. I am also charged fees on some account. I don’t know what the deal is with showing funds as available, then declining payments; but the programming needs to be adjusted to show checks in pending status until the are truly cleared (just like every other bank I work with. I have never had this problem with another bank. This literally causes me weeks of continual frustration before it is resolved. Please change something so whatever restriction on allowing funds to be used is clearly indicated to the account balance owner..KcdblytheVersion: 3.62.1

✓ New softwareReally hard to navigate. Making a limit trade is not at all self evident. System architect did not do a great job. The test for any writing or software is- “is the writing self containedly meaningful “. Answer-your guy gets an “F”. If I am forced to use the new system all the money will go to Schwab where I have another account. I don’t know what you guys were thinking. I made my living writing software and what is better for you, needs to subjugated to what is best for client. Opening screen should be all your investments. You should not have to dance around through a bunch of screens. Buy and sell screen is totally opaque to place a buy order that is not a market order. Getting other service information, transfer of funds, data on forced withdrawals from IRA is also unfindable. Phone number for representatives should be on every page- you are dealing with big money here- help should be your PRIMARY concern. I constantly get offers from JP to switch with incentives. You guys need to get it together. Kurt Widstrand.Bad ApsterVersion: 3.76

✓ A dumbed down version of the websiteI want to like the app, since that is what Fidelity seems to push. However, before I can love it, it needs to be much better. On the website, with a click of a button, I can see all of the details of a security, from earnings to dividends to analyst rating and news. On the app, I need to hunt that information, and I can’t perform the same depth of research or at least not easily. Of course, then there is everything else: closed positions, tax forms, the exit strategy view, rich visualizations, etc. If they are here at all, they are laid out differently and buried. If this is THE app, then THE app needs to recognizably duplicate all of the features of the website for me to prefer its use. At the moment, I only see this as a dumbed down version of the website. It is such a missed opportunity, too. iOS should be more feature rich than a browser, not less. They could have designed something more real time that more closely resembles Active Trader Pro. Instead, they went to the opposite end of the spectrum and gave us a crippled app..UtdkhthVersion: 3.51

✓ Someone please explainAs far as I can tell this anti-user friendly app is 100% useless. I have a page and a half of zero balance accounts on my homepage I have never known existed previously (including a stock option for a company I worked for for a summer in high school 20+ years ago). I cannot hide them or close them or even choose how the screen is viewed. So I must scroll through endless nonsense to see the 2 accounts I care at all about. Next, I switched companies about a year ago. I would like to change the elections in both the old and new retirement accounts and, ideally, merge the two. Hours of clicking on everything I can find, no idea how to anything. I then used ~ten dollars to open a personal investment just to see if that would be any more straightforward. Perhaps there are more limited options for a company-driven retirement plan than a personal investment account ? Nope! 10$ I may as well have set fire to in a can. This app is the most aggravating garbage I have ever encountered. I must delete before it causes me to chuck my phone out of a moving car..JesParkerVersion: 3.73

✓ Buggy, tedious, avoid.The UI and design are not intuitive. I believe the app provides great Features, but the way it presents them is lack luster and to be honest, tedious. I should if preffered be able to quickly view my accounts as soon as I open the app. Not input a password, than wait for it to load, on every tab and sometimes even failing to "retrieve" information. I should be able to quickly at a glance be able to view how my portfolio is performing. It's 2021 but I feel like this app performs like an early stage app from ~2008. Great "tools", bad execution. App is failing to keep keep up with modern requirements to be able to process stock transactions on a whim. Oh and I forgot, graphs (which are pretty important I'd say)are terrible on this app, again due to bad UI/UX, please seek to make an overhaul to entire app. Take a minute to to view any other brokerage app, and you'll see the tremendous difference in performance that your app provides versus the competition. It's embarrasing, as you're supposed to be one of the leading brokerages. And instead there's new brokerages making you guys look like amatures..ElusivePsychoVersion: 3.54

✓ Fidelity just ruined the app...Fidelity just removed all content from the “Feed” tab (which could be scrolled through without logging in). This was an invaluable feature of the app because it displayed a global map of world market states (up/down), futures and open market values, equity quotes that related to your holdings and watchlists, and market news briefs/links relative to each equity displayed (including quick charts and instant quotes). Additionally, some brainiac actually decided to post a message in place of all that highly relevant content which states “To help you navigate...we’ve streamlined your client experience for the things you do most”. Umm, you mean like knowing where the markets are, where are they headed, what are my holdings doing, etc.?..Why in the world would any client want that kind of stuff immediately available?? Users of the Fidelity app are now forced to use competitors’ mobile apps for that quick access to comparable info throughout the trading day, and I sincerely hope one or more of those competitors offers a workable replacement so that we can take our trading accounts else where..EquitiesRUsVersion: 3.43.1

✓ Fidelity Chart issueFidelity chart issue : I do like the fidelity IOS app, the Information is comprehensive and effective to an extent. However, when it comes to the deciphering chart on iOS fidelity app, it is frustrating and outright exasperating. Problem with the chart is , data, it is not spread out at a glance, it is slow, and needs to be colorful. For example when the stock is down amber color is preferred amongst stock traders, green when stock price is rising. Recommendation is Please update the chart section. In addition, FaceTime login also seems to be lagging comparable to the other platform (Robinhood). As a new young investors, iPhone apps is highly preferred and is always with us. Thus, making the fidelity app faster and easy to read chart highly recommended. Lastly, when transferring money to fidelity brokerage account, there is no way knowing when exactly the money will be available. Only expects indication is (2-4 days). Which often takes more days. Exact available date for transfer would be exceptional . It is annoying and having to check account weather the money has arrived or not . In the transfer section adding a status of transfer and exact available date update would be highly appreciated. Please fix aforementioned issues next update . Thanks ..Cuger60Version: 3.59

✓ Good bank, app needs improvementI am satisfied with fidelity as a bank and the interface of the app is clean and navigable, but there are things that need to be changed. For one, I’m unable to see a single performance chart for any security. No matter the ticker or time horizon, I get the message “chart not available for this security” every single time without exception. This seems like a pretty glaring problem for an investment app where I’m curious about past performance. Right now I have to switch back and forth between fidelity and my Apple stocks app to find information which is a bit bothersome. Also, every time I exit out of a security’s page from the investments tab, the whole page reloads and brings me back up to the top. I assume this is to keep price information as current as possible, but it just makes navigation much slower if I want to check more than one security without scrolling through all my investments again. Again, I’m happy with the financial side of things, but these issues should be fixed..AallaasskkaaVersion: 3.65

✓ Unwanted Alerts ContinueThis has been a sporadic problem for a few months now. I have called a few times since, but no one has been able to solve the problem, which is interesting because for my two PMA accounts, none are enabled for alerts (the default setting), which makes sense because I don't need to know what your staff are doing on a play-by-play basis. Further, I also receive alerts the next trading day sometimes from the accounts I'm trading in. They tend to be alerts related to cancelled orders / replaced orders. I've been told this is / can be a latency issue, and that I can disable the push alerts feature. For that matter, I could not enable it on my phone to go through during the "Do Not Disturb" time, but if it were working properly I wouldn't mind a legitimate alert. I don't need to know I cancelled / replaced an order the day before, which is sometimes from a Friday (three days before). This occurred most recently this morning and yesterday morning at 5:20 am PDT.SteigentoadsterVersion: 3.75

✓ Thoughtless App “Upgrade”The bank is great and the app in general is robust, especially compared to others. However as is often typical of “upgrades” this latest ones seems to have been done by a team that doesn’t actually use the app. As someone who interacts with the app a few times a day, it’s a flaw that now only 2 columns can be seen at one time (versus it used to be 3). Makes a huge difference in an already tiny screen trying to maximize data. Also, it shouldn’t now take 3 taps to see account history. By the 3rd tap (after the unnecessary step of having already selected which account), the user is prompted to do so again but this time with rotary option—just present that option to begin with. But speaking of account history, lumping that in with “activities and orders” is not intuitive. Seeing a list of historic dividends and payouts is an obvious goal for investors—should be a stand-alone option not needing 3 clicks to access and more buried in a sub-menu of “transactions”. Tech teams seem obsessed with constantly tweaking websites and apps but mostly for sport (do they secretly compete to just tally up high counts of random changes??) and not necessarily with the end user in mind. Changes should be improvements and not just for the heck of it. They should maybe beta test changes with actual users and fans before broadly releasing. Otherwise the result is “upgrades” that are really downgrades in useability ..NolaNYC1Version: 3.60.1

✓ Worst brokerage ever - all liesReally mystified as to how they have such good ratings. I have several accounts in different places and wanted to consolidate. I called fidelity (surprisingly had a long wait despite looking to open account - not even customer service) and they assured me that there were no fees to move accounts. I started by moving my smallest account first. After one week the transfer went through minus a $75 transfer fee. I tried calling but after an hour on the phone between two representatives and multiple long holds was told I’d have to call back in 20 minutes. I gave up. Also I should say that the platform itself is not as seamless or enjoyable to use. The other accounts I’ve used have been E*TRADE, Robinhood and TD Ameritrade (along with their sinkorswim platform). Each of those has a feature or two that I really like over the other. Fidelity has nothing over any of those. Needless to say I will not be transferring over any other accounts and hope this review helps someone else who may be considering making a similar move..Essell22Version: 3.57.1

✓ IPad Pro - Makes me rotate my screen to trade. Really?I have been with fidelity for years. I am really surprised by this app. I don't use it mainly because when I trade, the beautiful full screen makes me rotate my iPad Pro 13” sideways to read the screen. When I have it connected to my keyboard, I have to read sideways to place a trade. Do the programmers realize how ridiculous this is? You’re a multi million dollar financial company and you write an app that make you rotate your screen because it turns into an iPhone to make a trade? I only use my phone becuase of the pain the iPad create. Who is in charge? IT leadership needs a new head. Also, making a trades could be easier. We need a quick trade now button. Like click your lot and say sell now. Something without all the keystrokes. Lastly, when making a limit order, put the time of trade before the limit price so you can only go back one screen to make a quick change to price before executing. Instead you have to go back 2 screens and forward 2 screens to change the price. Not well thought out. I also agree with everything Bakutraders said about general trading with fidelity. Not sure why there are no premarket quotes on the apps, premarket hours, trading premarket qqq, etc. Come on fidelity get with the times..1DisappointedcustomerVersion: 3.71

✓ Almost No Usable FeaturesImagine an app that shows you your positions on the Home Screen (after Face ID), the ability to see your total percentage gain/loss for a position, and few taps to make a transaction for BrokerageLink accounts. Great right? Well, you need to look elsewhere. Fidelity makes transacting overly complicated and you have to find what you want to do, baked deep within the GUI of this dreadful app. I guess I’ve been pampered with the freestyle and open interfaces that apps like Robinhood and Webull implement. I was shocked to see how high ranked this app is. My only guess is that the people rating this app five stars have never used anything else. They’re probably used to Fidelity’s layout. Also, based on the average rating of this app, I cannot look forward to the above features ever being implemented. I shouldn’t have to log in through multiple screens to see my positions. It should be a setting that I can implement in my profile. Bummer. All my retirement accounts are through Fidelity. Maybe I’ll be able to transfer them to a more robust app/institution in the future..Katnip1979Version: 3.55.1

Fidelity Investments works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fidelity Investments.