- 91.3LEGITIMACY SCORE
- 91.8SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
MDacne - Custom Acne Treatment App Complaints & User Negative Comments 2024
MDacne - Custom Acne Treatment app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using MDacne - Custom Acne Treatment? Can you share your negative thoughts about mdacne - custom acne treatment?
Please wait! MDacne - Custom Acne Treatment Facebook comments loading...
MDacne - Custom Acne Treatment for Negative User Reviews
✓ Should’ve listenMany commented that the products didn’t work and I didn’t believed. I should’ve because I just wasted my money and time. Never add so much acne in my life. I know they say do it for 2 months plus and that’s what I did. Just gotten worst. Acne was more looking like cyst. Anyway not for me and I don’t recommend. And the app look suspicious. Tracking number that never works and you can’t do nothing on the app until your package arrives. Big no..Version: 12.9
✓ Awful. Wast of time and money.I was very hopeful! I liked that it was “customized” to my skin needs and I held out so much hope for this product only to have it crushed. It made my acne worse, dried out my skin beyond belief, and because of all the chemicals and hydrochloric acid it stained my pillow case and bed sheets!! I immediately CANCELLED my account, REMOVED my card only to get charged AGAIN a month later after receiving an email saying they couldn’t process my payment. Their customer service is awful. No phone number at all, you have to chat with one of the “doctors” in the app to get anywhere. And come to find out that even after you CANCEL your account and REMOVE YOUR CREDIT CARD INFORMATION they will still charge you MONTHLY for 3 months unless you send the products back. oh and YOU HAVE TO PAY TO SHIP IT BACK! Then and only then will you receive your refund. Absolutely horrible! I have never dealt with a company so deceitful!.Version: 7.05
✓ Money muncher game👎🏼👎🏼The first time I only have like 3 pimples and they are telling me I have severe acne. All they want is me to think I need these products so I will buy them. Why would you trust an app when you can talk to a dermatologist one on one. Why should I trust products from a company all they care about is making cash. I would steer clear and talk to a proffesional who can talk and understand you. Half the time they were circling my freckles. What a scam.Version: 10.6
✓ ScamThe number of promises they make and their stupid doctors sitting at their homes and chit-chatting with us over the text and trying to show that they are helping us. Whenever I ask them why my skin is getting worse after using your products they just offer me to add more stupid products. Is that the solution for my skin getting worse after using your products for 2 months regularly. I have wasted my money and my time on your products and the result i got is my skin getting worse. All the pictures are with your so called doctors. I have uploaded my before and after picture as well. Please dont try their products Its a scam.Version: 14.4
✓ Literally money muncherThe app barely does anything and it takes out $50 from your bank account with no explanation and subscription when the set is already bought for $20. SCAM.Version: 12.3.1
✓ Paid for two months and received nothing.I’m sure the products themselves are great but unfortunately, MDAcne’s way of getting help (for example, via phone call) is non existent. In my case, I received none of my treatments and lost £24. The confirmation emails do not include your courier, tracking details or any sort of helpline for if your package hasn’t been delivered. Due to this, clearly I can’t contact the courier themselves because I haven’t received an email from them nor MDAcne. The app says the package has been delivered and I should begin using it which is deeply frustrating when you have no clue where it is. I need help and MDacne need to be able and prepared to help with situations like these. Will not be using again..Version: 12.5
✓ AwfulDo not waste your time or money with this trash..Version: 14.9
✓ ScamDon’t get it. Don’t sign up. It’s an overpriced skin care scam. I scanned my face first. Then rescanned it as my hair is blocking my forehead. Different spot problem. Different results. It wasn’t as accurate as they claim it to be! They just want to steal your money!!!.Version: 13.5
✓ False advertisingWhat caught my attention was the product being free to try for the first month, I’d only need to pay for post. After downloading the app and filling out the questionnaire they give you the idea that the treatment will be custom for your specific skin type but it’s the same kit for everyone. Then I was told to pay £9 for post which isn’t reasonable (for a small packet) considering that there’s different mailing companies offering competitive rates (£2-£5). Is the pack coming from the moon or should I expect it to come in the same hour? No thanks.Version: 12.5
✓ Very disappointingI am beyond disappointed with the service of MDAcne. I would never go through them again. I was waiting for three months before I received my order and in that time they had charged my account three times without sending my email a receipt..Version: 12.8
✓ Took my moneyI tried this for a month then cancelled my membership as it didn’t work for my skin. I then logged on to the app again because I was being nosey, and the next day I have an email to say that ‘my order is on its way’. When I contacted their customer service team, I get told I can’t have a refund because apparently I restarted my membership (which I 100% didn’t click on) and that they cannot refund me but they say it won’t happen next month. Really disappointed and now not ever wanted to log into the app again.Version: 12.9
✓ Stop my subscriptionWould great so you can unsubscribe your box from keep charging my bank account I only want to try it to keep paying for it. Gifea me no option to stop the subscription.Version: 13.3
✓ Very poor optionsI answered very few questions about my skin (color, my main concern basically) took one picture and was asked to pay. No talking to a doctor, no personalization once or ever. I am allergic to mushrooms (not one of their options when comes to allergies) and I have seen it being used in beauty products before, but there is no way to let them know about that. Also I tried to cancel right after paying as I realized that it is not what I am looking for at all, the app doesn’t have any options other than buying more products and the website tells me to manage my membership in the app (that I can’t even go to my profile). I just want my $14 back, I am not interested in the product and I can’t even cancel anything without waiting 2 days for a representative to get in touch with me..Version: 14.0
✓ This app sucksTrust me I do not recommend this ad rather throw my money in the river than way to my money on this app it scammed me my order was supposed to be $15 as I saw and it came out to be $30 for what just a set that’s a waste of money and I’m trying to cancel my subscription and it won’t allow me until I pay and I’m not paying and if I don’t pay then I won’t be able to download any apps which I want to know. Why is that because I’m basically wasting money on some crap that makes your skin dry. I’m definitely going to be reporting this and I do not recommend downloading this app or buying anything from this app. It’s sucks and it’s disgusting if you want to buy an authentic Acme set with other ways go to Sephora.Version: 16.2
✓ Fake app scamFake and scam don’t try.Version: 13.5
✓ You have to be kidding meFirst off they sent the package to another house and then proceeded to refuse a refund. I’ll pass! Plus I can buy benzoyl peroxide/salicylic acid products literally anywhere for much cheaper..Version: 10.5
✓ Poor Communication - they do not value clientsIt’s difficult to resolve issues with this company. They force all interactions through the app and use a third-party customer service team who take 24 hours to respond to “chat” messages. I’ve contacted them three times now about my order which tracking stopped logging movement on several states away (from my address) 12 days ago. Order date = June 24. They advised that they could not assist me in anyway until July 31. At that point they haven’t made it clear how they intend to correct the issue but have suggested that I take it up with UPS. I contacted UPS and because of the shipping method MDAcne uses to send out their kits UPS advised me that they are unable to assist either. I forwarded this information to MDAcne but they still refused to assist me. I’m cancelling and deleting the app today. I do not recommend relying on this company for treatment..Version: 12.8
✓ Worst app EVER!!!😡Worst app ever I don’t recommend it charged me for the free trial and I accidentally ordered something i had to do so much to cancel it now that I cancelled the order I still did not get my refund this app is a scam it’s so complicated and difficult.Version: 14.0
✓ Total scam-avoid this bogus companyDO NOT ORDER FROM THEM. Will charge for trial and then bill for first subscription. total money grabbers and no delivery of product. Lost $300 with them and strongly advise you not to fall for same trap. Sad that companies prey on insecurities to pad their wallets..Version: 16.0
✓ It didn’t send anything to meI ordered it and reordered it because of the great reviews but it didn’t come and i didn’t think anything of it at first since it told me it would come the the next 5-10 working days. But then 3 weeks had passed and I decided to try and message one of the dermatologists since they were the only people associated with the app that i could contact. They said they had no idea where it was which i don’t have a problem with because they aren’t really meant to know so i just reordered it but nothing has come and i first ordered it in April but i bet if the products actually get sent to you they’re good :).Version: 12.6
✓ Hate itGood product but after I bought it I could not buy anything from other apps. Absolutely awful! This has made me stressed since I bought it as now it won’t let me buy anything else from other apps. I’m disgusted.I don’t know what to do. I’ve deleted the app and all of my details on it but it still won’t let me purchase other items on different apps. I don’t know what to do and I’m extremely mad and upset as now I’m going to have to get another card which will be extremely frustrating and difficult as I have to try (if it’ll let me) put my money in the new card. Hate the app but I like the products. They should’ve warned me first. HATE IT! You’ve disappointed me.Version: 15.0
✓ Stay away from thisI personally think this whole thing is a scam. First of all, there is no way of cancelling the “free trial” without contacting your BANK. Second of all, the products are really not good. I’ve never suffered with dry skin before yet when I started using their moisturiser (which texture was literally a LIQUID) all of a sudden, my skin was super dry. I think they make their products have opposite effect so you buy more. Don’t install it. Don’t buy anything. Products are crap quality and have bad effects. They clearly aren’t “personalised for you.” Just stay away it’s clearly a scam..Version: 14.4
✓ Truly DeceivingI heard about this app and I thought it was genius, I immediately downloaded it. Although, I will admit I really love their products, however this company is scamming their “patients” and their customer service is terrible. You have to talk to a “doctor” and it takes at least 6 hours to get a response. The whole picture analysis thing is cool and I have nothing against their products although they charge $90 for one set of the cleanser, treatment cream, and a moisturizer over the course of 3 months and try to pass it off like it’s a deal??? that’s an outrageous amount to pay when you could go to a REAL IN PERSON dermatologist for half that price and get CUSTOMIZED PRODUCTS that your health insurance covers!!!! I was very disappointed to discover that this company charged me an additional $30 per month even when I was not going to receive any products. RIDICULOUS !!!.Version: 8.3
✓ Terrible customer serviceI bought it for the free subscription, $9 shipping and that was it. it came within two weeks and i was satisfied. two weeks later when the subscription was going to renew itself, i not only did not get an email letting me know a new box was going to be shipped but it charged me $240?? so obviously im trying to email customer service to get a refund but it has been 3 days and ive sent multiple emails and contacted them through the app and ive received no help. im honestly losing hope ill get my money back.Version: 15.8
✓ Free trialThe trial is not free FyI stop scamming ppl..Version: 14.0
✓ CAREFULCAREFUL; They say its free trial then start charging you for a subscription???? i NEVER authorized that. SCAM SCAM SCAM.Version: 16.1
✓ Received bad products and customer service with AldithI was really desperate for these products to work so you can imagine my disappointment when I received the “free trial” and it didn’t do as promised (I was charged over thirty dollars in shipping and handling fees by the time I received it). The products I received were in beautiful packaging but smelled like they had gone bad you know the smell of makeup that’s been laying around for a few years? I decided to try it anyways and I followed the routine for about a month and my skin was worse than ever before I had more cystic acne and my skin was dry irritated and dull. I decided to cancel my subscription stating my problems to their comments box in the process little did I know within the hour of my cancelling they had automatically renewed my order and charged me another $40. When I realized this I tried to cancel or return this order weeks of going back and forth with their customer service rep Aldith and they finally agree to let me return it but they won’t pay for the return shipping. They also have a long list of demands for me to follow through including uploading images and sending multiple messages and more. Overall their “free trial” has been a total scam and a hassle that’s cost me around $80 and my skin looks and feels terrible..Version: 10.6.3
✓ Information?I have emailed and have yet to wait for a response as the app gives no indications on how it will be shipped and by what service. Highly confused and waiting for a response..Version: 10.4
✓ F in the chatHahaha i tried it just for funzies to see what it’d say but i have like, almost completely clear skin rn and it told me i have severe acne and i’m like oh honey no so i’d say probably it’s not accurate 🤷🏼♀️🤷🏼♀️.Version: 10.6.1
✓ SrslyWouldnt trust this one second!.Version: 10.4
✓ I regret it so muchSo before I started using their products I had a couple small pimples here and there, and my acne scars were very light. At first I thought I seen a difference, and honestly I think it’s because I wanted it to work so bad that my mind thought it was working, but my acne started getting worse. So I messaged them on the app and told them about my problem, and they told me it gets worse before it gets better. I started seeing super tiny pimples in patches everywhere, and I was super disgusted with myself, but I kept on going because I thought my face was just bringing all my oils to the top. After 6 weeks my skin was HORRIBLE! I had big pimples everywhere and my acne scars were a deep red. It’s been more than 3 months since I’ve used their products and my face is still so bad. I’m struggling with severe acne now and deep red scarring. If I could give them no stars at all I would. I regret choosing to buy it so much..Version: 12.9
✓ DisappointedDeleted right after it took a photo of my face because it only does a front on angle which you cant tell with my skin you have to look at my face side on and neck. It literally just circled my freckles? Hoax.Version: 10.4
✓ DO NOT TRYDo not waste you’re money. I tried the “free” trial that costs 15 bucks and it destroyed my skin. The hydrating cleanser was very drying with way too much fragrance and ended up making my skin break out more than ever before. The moisturizer isn’t moisturizing at all and the acne treatment just made my acne flakey and the surrounding skin red and irritated. I cancelled my subscription but was still charged the 40 dollars. Would give zero stars if I could..Version: 13.4
✓ Emma._.roseYeah it said free trial and instead i got charged a lot. i don’t recommend this app..Version: 13.2
✓ Not a fanI used MDacne about a year ago and to this day I still have acne scars from using their products. The first few days were fine but after about 2 weeks my oily skin became very very dry to the point where it was peeling and cracking with any movement in my face. The skin under my eyes and on my cheeks began to bleed as it was cracked so much. I know that they say that the first couple of weeks is bad but because of this I just stopped using it all together….Version: 14.9
✓ Products didn’t work for me, unable to get refundAfter more than 3 months of hoping the MDacne products would work, I eventually gave up trying because acne products should NOT have to take this long for results to appear, especially when I have followed the routine and this company’s claims that you will see results in 3-12 weeks. After failed attempts by MDacne trying to “resolve” my problem (they said they would send me a more “potent” cream... which turned out to be the exact one I already had), I attempted to try to get a refund (because why should I have to pay for products that failed their job?) but unfortunately, they have a “no money back policy”. While MDacne products may work for you, I have had an overall bad experience with this subscription, and highly recommend Curology (another acne subscription service online) instead, which cleared my acne up after just A WEEK of using their products. I hope that in the future, MDacne will start honoring a refund policy for customers, until then, I strongly suggest trying Curology first. Wishing everyone a lovely day and clear skin!.Version: 9.2
✓ Money HungryTried out the product, and thought I cancelled it so I wouldn’t get charged again unless I liked how things went, and then I’d re-enroll. I see a few days ago a pending transaction for a new month. I’m upset because I thought I’d have cancelled it, so I contacted support and they gave me the all clear that it was cancelled, I’d no longer be charged, and nothing would be sent out. Today, at 9 AM, the transaction goes through. I’m very upset. I contact support again— they tell me that while I had cancelled it, they couldn’t refund me or anything. They tell me something about how I should look out for a tracking number. The order doesn’t even ship out FOR SIX MORE HOURS. THEY COULD HAVE STOPPED IT. I GAVE THEM THREE DAYS AND THEY S T I L L SHIP IT OUT AND DO NOT REFUND ME. They told me I would not be charged! Absolute BS. I’m relatively cordial for a good part of the time, I work in customer service, so I understand. But they were given plenty of time and lied and didn’t hold up. Don’t try this if you’re just looking to test a new product. They genuinely don’t care for you as a person..Version: 10.6
✓ TerribleI bought a product for 20$ and it too about over a month to recieve. The only reason why it didnt charge me was because I emailed and asked to be unsubscribed. Terrible product and terrible shipping times plus most reviews which are 5 stars are obviously fake😂.Version: 15.8
✓ DO NOT DOWNLOAD THIS APPI am so frustrated and disappointed it has been a year since I downloaded this app. Yes, you get a 30 day free trial, but after every month they have been taking £30 out of my account when I do not want no more of their products and I haven’t ordered anything. THEY ARE SCAMMERS, they just advertise their Fake products to get our Money. If this was a good app they would allow people to get a refund and help people to cancel their subscriptions. I’ve tried ways to cancel my account with them and I can’t find any way to stop it. I keep loosing £30, And I want all of the 30 they have taken from me. PLEASE DO NOT DOWNLOAD THIS APP!!!!!!!.Version: 13.7.2
✓ Pour moi c’est du volOn m’a fait payé 9 dollars après il font d’autres retrait sur mon compte bancaire ..Version: 16.0
✓ It’s a noI have struggled with acne all through my teens and nothing seemed to improve it. So I tried this, got the trial period kit. Everything that I put on my skin after I washed it with the cleanser burned like hell. Now lads I do not have sensitive skin at all so for this to burn that much that I was biting a towel is saying something. I felt it on thinking, “it’s just part of the process, beauty is pain” The second night using it my skin was hot and itchy all through the night. I think woke up to it being hot, itchy, a little bit swollen n tight. I put on a lot of my own moisturiser n never used the product again. Just to be clear lol I did not see any improvement in my acne. Please be careful..Version: 14.4
✓ Got scammedBought it once and then ended my subscription and it’s charged me well over $100 it doesn’t work well either DO NOT BUY.Version: 14.0
✓ Lucky dip scam app/company!Beware! I made a purchase for the trial period and after payment went through a message came up saying payment didn’t go through so I checked my account and yes the payment went through. I checked the app to see if any order details were available and my email for order confirmation...NOTHiNG! I emailed numerous times and only got one response asking to provide more details which I did literally 2 minutes after receiving the response. They claim (first & only correspondence from them) they can not find my email address associated with the app or any details in regards to my payment despite sending screenshots and the other details they requested and days gone by no response from them. It’s either your lucky to get your product or you will be scammed with no way of calling these ppl...save yourself the hassle and AVOID like the Plague! There is NO cancel button if you want to cancel subscription so I had to notify my bank to stop any kind of continuous payments being made to this company!.Version: 13.2
✓ Information Rights ConcernDO NOT USE! VIOLATION OF YOUR DATA RIGHTS! After discontinuing the trial, I requested a data deletion request under GDPR because 'the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed' and 'The personal data was unlawfully processed (in breach of the GDPR)'. After they denied this, they failed to justify their legal obligations to withhold my information (which was none). Therefore, after investigating whether my data was deleted, I created a new account and to my surprise, they had kept my CARD DETAILS and ADDRESS. After emailing my concerns to them with a 'INFOMATION RIGHTS CONCERN', the company has not replied and has chosen to ignore me; hence my report to the ICO. DO NOT USE IF YOU WANT YOU PERSONAL DATA EXPLOITED!.Version: 13.6
✓ I’ve been charged and haven’t received any productI’ve been charged 3 times: once for 14 dollars and twice for 1.38 dollars. However, there was an error when was for the site to process my order and now I’ve been charged and have no confirmation of the purchase! I don’t know where I complain about and I hope they reply my review and give my money back!.Version: 15.8
✓ Terrible Product(s)If I could give this product less stars I would. I believe this is what caused my cystic acne and the state it’s at right now. Before trying this product my face was mildly inflamed and I had acne sporadically on my face. I thought because this was so ‘personal’ and ‘custom’ that it would help. For the first week or two my face was incredibly dry, to the point where it was bleeding. I would wake up and my lips were peeling and my face just hurt. Through the app I let the doctor know what was happening and they said that it was normal and that it would go away in a month or so. I kept using this product for two months total and I saw no improvement and it only got worse. My face was so sensitive and it felt like it was almost burning most of the time. After I got off the product, my acne cleared a little bit but it began scarring because it was so bad. I don’t recommend this product to anybody, no matter how good the claims seem to be. I think skin care should be a lot more personal than this and instead just go to your dermatologist if you have really bad acne, like myself. I hope this review helps anyone struggling. Save your money..Version: 14.4
✓ Didn’t Received my package twiceI paid for the initial trial shipping and never received my order. I confirmed my address and got charged for the first subscription and never got my order as well. Customer said it’s the carrier at fault so I can’t get a refund or get them to send me a new one. I paid the total of $59..Version: 15.7
✓ ReviewI tried this be I saw many advertisements that this is good but it’s just on advertisement, it doesn’t really works, also made my face worse. Additionally, I didn’t know that when you buy one set, when month passed they will send you again without your knowledge but it will deduct on your money. This is scam!.Version: 15.8
✓ DON’T BUY THE PRODUCTSTHIS APP IS A COMPLETE SCAM, It has been 3 weeks and my products haven’t arrived after it said it would take 5-10 days !! I have sent multiple emails trying to cancel my order and have had no response. Awful customer service and I am very worried that they are going to take more money out of my account! Please don’t download it. They also say that your acne is severe when it is not, just to make you buy their products. PLEASE PLEASE PLEASE do not make the mistake I did by downloading this app !!!!!!! THIS BRAND IS JUST MONEY STEALING SCAMMERS THAT DISGUISE THEMSELVES AS A PROFESSIONAL BRAND!!!!!.Version: 12.8
✓ Not goodPretty much they wrote fake reviews in the app to make it look good as all 5 stars I do not recommend this app the cream I got made my acne worse and it was bad WARNING DO NOT USE THIS APP.Version: 10.4
✓ RUINS YOUR SKIN! DO NOT USE!!!I heard so many good reviews from this but it all turned out to be be a huge disappointment! It is an acne treatment so I was aware that it was going to dry your skin out especially during the first few weeks of usage. But I already have very dry skin and it was meant to be customised to my skin type however, it dried my skin out to the point where I would break out with SEVERE eczema each time I used it that wouldn’t go away for weeks no matter what treatment I used! And this was about 1/2 weeks after first usage. I tried it numerous times after the eczema healed hoping my skin would adjust but each time I used it the eczema would just break out again but worse each time. My skin was also peeling as well in large chunks! I do not recommend this product at all! Stay away if you don’t want your skin to suffer!.Version: 12.5
✓ NoI did not order the actual product but hear me out. According to a doctor i have Mild acne less then 10 pimples on my face but still annoying so i decided to download this app when they analyzed my face it said i have severe acne 8.2/10 which is so untrue like i know i don’t have the clearest skin but it is not severe for this reason i did not order the product because it would have been way too harsh for my skin type..Version: 10.6.3
✓ Big Scam!!!I ordered from here and they charged me twice altogether $70 and i never received anything at all. When i msged them they said not their problem! DONT TRUST THEM PLEASE!!.Version: 12.4
✓ InaccurateTold me I had way worse acne than I actually do. I have only two active cystic spots and some scarring on my chin but overall my skin is the best it’s ever been and it told me that my acne level was SEVERE. I’m pretty sure it counted my freckles as acne. If you saw me you’d probably think “she has a bit of hyperpigmentation”, not 8/10 severe acne 🙄.Version: 13.2
✓ SucksLmao it thought my lip was a pimple.Version: 10.6.2
✓ Do not use!!Got the free trial and was really excited to try this, followed all the instructions exactly and after a day had such a bad reaction to one one the products, looked online and lots of other people have had bad reactions to this active ingredient. The bottle said apply and leave on over night and the next day my whole face was badly blistered and I had 3 days of intense itching and pain, had to see a pharmacist and they said that it should never be applied as it said and should only be left on for a max of an hour due to its strength and had to prescribe me medication due to the effects of the cream. Turns out the active ingredient isn’t even allowed in the EU as it has been shown to be carcinogenic in tests. Again DO NOT USE!!! (Also it was benzoyl peroxide which was the active ingredient).Version: 12.8
✓ GarbageFirst of all this app failed to see all my acne even with accessible lighting on my face, then, it recommends the same three products no matter how severe or un severe the problem is. Then they ship it to the wrong place and costumer service is so **** cause they never answer and all the reviews ON THE APP are fake and complete B******.Version: 13.6
✓ FakeI tried the free product,after putting my card details I couldn’t access the app anymore.It’s a scam.Version: 14.8
✓ Fluctuated too muchPrior to this I had regularly used tea tree for which my skin looked the best. But because I wanted to try something that was more of a “kit” version (aka face wash AND duo moisturizer/treatment), I gave it a try. Fast forward almost 4 months and my skin actually looks worse and breaks out in cystic acne that is hardened/thickened skin and takes weeks to heal as well as breakouts around my chin which are issues I never had before. I was given another cream and rotated between the two. Still no help. I changed my diet, opted for more veggies and water and no junk food. I switched from one shower a day to two because of how much I sweat. No change. I honest to god used them as directed and at one point I saw promise. But over time my skin was not happy. I’m happy I gave it a chance, but I’m 100% going back to tea tree oil..Version: 10.1.1
✓ FakeFake app I want my money back fake app.Version: 13.5
✓ Wouldn’t recommendI wouldn’t recommend this product and personally think they should send out a test sample for you to use on your hand. I was using the product for two days following the directions that was given to me. I have now had to stop using the product as advise by my GP because the product gave me a chemical burn covering my whole face. I message them about it and was told to just use the a substitute product that they have sent out. My messages have now been ignored after that.Version: 13.5
✓ ProductIs it cruelty free?.Version: 14.4
✓ MDacne Questions??I’m new to this app and I’ve been suffering with my acne for years now! And I’m wondering if I should get the products here,my acne has caused me to put more makeup through this journey. I’ve lost many partners cause of my acne and it has caused me stress and many problems and I’ve analysed my face and it has the right products for me!! But I’ve been reading the reviews where I could get scammed and cannot cancel the subscription Which is rlly disappointing to hear for an app what’s meant to help people with acne,overall I need to get my acne gone or invisible for a wedding and I need to look amazing, I’ve been using so many products on my skin not knowing what is bad or good for it and buying products and creams off random apps I’ve seen so I’m thinking if I should get any off here. So if anyone can reply to this and tell me what’s it’s like with the subscriptions and products it would be amazing<3.Version: 15.1
✓ THIS IS NOT GOODI’ve only ever once ordered off here and it didn’t work for me so i deleted the app they kept sending me emails and sending me packages, they took $94.58 out of my bank account i do not recommend.Version: 16.2
✓ HoaxSuch a scam, ive been told my skin is one of the nicest my dermatologist has ever seen (not bragging soz) and it told me my acne was severe and it circled things like the tips of my hair which wasnt even on my face. Dont trust apps like these..Version: 10.6.1
✓ Worst thing everFirst of all they didn’t want me to cancel my order and delete my card ! i can’t delete my card . they just take your money without any procedure And also without asking! Big problem! worst thing ever..Version: 13.4
✓ HmmmLol I have absolutely no acne and very clear smooth skin. Was curious to see what it said. It recommended me acne cream with my acne being 4.5/10 😂.Version: 10.3.1
✓ My freckles :(Picked up all my freckles as acne.Version: 10.6.2
✓ HahahahaI was curious to see what the scan said. I have one small pimple on my face and it said I have 8.2/10 severe acne. This app is bs.Version: 10.6.3
✓ Not trustworthy, bad service. If you really want to fix your skin this is not the place .I was really waiting in their products I ordered a monthly kit and paid a good amount for it, all I get was an opened cream for my face that is used and look like a tester or a trial pack that was opened by someone before. Then they refuse you cover the costs of shipping and deduct money from my refund because the shipped the product. Very bad service, do not trust this app and people behind it.Version: 14.4
✓ Money grabbersWaste of money and time. Awful customer service help especially from “Monique”. Complete money making scheme that never helped my skin despite low level of acne and used for 4 months. Will tel you they couldn’t take money from your account then charge you three times in the space of a month and half. Shipping times and dates are very unreliable. Didn’t receive for two months then got two packs in the space of a week. Don’t do it, CeraVe or CeraPhil is much cheaper and works much better :).Version: 13.9.1
✓ It’s a scam try if u wanna waste your moneyAs my title said.Version: 15.4
✓ Can’t cancelAfter I ordered the product the app won’t let me cancel my subscription and I don’t know how to stop my payments I’m scared that I won’t be able to do anything because the online support said to cancel it by clicking menu on the home page but I can’t get to the home page anymore, I have emailed the support address and it says they reply within 1-2days but I’m too anxious to wait. I’ve since read all the bad reviews online and I feel so stupid for ordering the product now and i don’t know how to get help..Version: 12.5
✓ Useless customer service!!Do NOT use or purchase from this app!!! They take your money and do not reply to emails regarding where your products are. My products have been sitting in a post office in the UK for TWO WEEKS and these people can’t even respond to simple emails telling me what the hell is going on!! Scammers!!!.Version: 12.3.1
✓ Heaping pile of S**tI got the free trial box hoping it would work and once again I was disappointed because the bottles are quite small. I used it once and my skin was fine but then the second time (was a couple days ago) my face turned bright red within minutes and I had an allergic reaction. It’s 2 days later and my face is still red and itchy..Version: 13.3
✓ TerribleIt costs $20 for “my special kit” even though it’s the same thing, saying it would be here in 10 days it’s been over a month and their is still no sign of it, i then got charged another $50 that i wasn’t aware about even when i still haven’t got my package and apparently i can’t get a refund, never ever recommending to anyone.Version: 12.0
✓ STAY AWAYFeels like I’m getting scammed . Can’t cancel subscription till package comes to you. So if mail is late youre gonna get charged 2X before you even get your first package. Terrible company..Version: 14.9
✓ Scam?I got like extra charges and didn't get refund when they went over mt budget. Stole $50.Version: 16.0
🙂 MDacne - Custom Acne Treatment Positive Reviews
MDacne - Custom Acne Treatment works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MDacne - Custom Acne Treatment.
⛔ MDacne - Custom Acne Treatment Problems
