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Vacation Rentals Owner App App Complaints & User Negative Comments 2024
Vacation Rentals Owner App app received 78 complaints, negative comments and reviews by users. Have you ever had a bad experience using Vacation Rentals Owner App? Can you share your negative thoughts about vacation rentals owner app?
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Vacation Rentals Owner App for Negative User Reviews
✓ TOTAL CRAP - I'd give it a -5 star, if I couldWorst user experience. Prob the worst app I've ever used. Took me 10 min to figure out total on the reservation made. These idiots have never seen the Airbnb app or site. Text is scrolling off the page; none of the features in the photo section work; no dragging, editing, changing cover photo. I'm removing my listing because of how pathetic the app & site are. Wake up you immature, feeling entitled developers..Version: 2.0
✓ Needs major workThe app concept is good, but very limited on execution. I cannot upload photos of our units........I certainly can upload multiple photos in the VRBO and Airbnb apps....Come on TA! Get with it.Version: 7.1.1
✓ Worst rental app!Logging into multiple Flipkey/holiday rentals account with this app is complete torture & all customer service can say is change the email address for 1 of them. Here's a suggestion, give us back the single login, with the ability to stay logged in for each account. If you must combine, you provide the solution, don't ask customers to compensate for your shortcomings. What a complete fiasco!.Version: 2.1
✓ It needs improvementSome aspects of the app are great. Others not so good. What really needs improving is the reply to message. When you reply you can't see the original message and also disappears if your phone locks. It's very frustrating..Version: 2.1
✓ A mixed blessing!I did really like this app - particularly the new dashboard format. However, I think that I have lost 2 bookings tonight because of a dodgy network connection. It is sending me notifications of people who want to book, but every time I try to respond I get a network connection error. Same if I go in via the website. This would not be so much of an issue if there was actually a contact number somewhere so that I could find out if they definitely had a problem their end. I've checked my connections and they're fine. I can use all other apps and websites without a problem, it is only when trying to respond to trip advisor that the whole thing goes kaput. Very frustrating. Help topics don't cover it and no email or phone contact details anywhere. Disappointing..Version: 2.0
✓ Sync is hopelessWhen bookings on other platforms are cancelled the sync doesn’t work and I can’t free the dates on TripAdvisor although they show as free on the other one. Neither the app nor the online version will let me change it back to free..Version: 8.0.2
✓ No Sign Up OptionNot very user friendly. I'm trying to set up a username/password and got stuck at the sign-in page with nowhere to go!!.Version: 2.0
✓ Responding to enquiriesI have my property listed with Trip Advisor but when I try to enter and respond to an enquiry it is impossible to find it in my inbox. It seems there are two conflicting apps - one with my listing and the other saying not completed. Either one is virtually impossible to manage..Version: 7.2.0
✓ Wrecked AppWhat an unbelievable App update forced upon me today. Wiped out all property, calendar and conversation settings making it impossible to manage my listing in the App. Atrocious. Sort it!.Version: 8.0.2
✓ NightmareThis is not an easy app to use. I can’t update with my iPhone, so last year!.Version: 7.1.0
✓ TerribleCannot upload photos from the app. So irritating. Makes me not want to have my listing with this company if they can’t get their technology correct. Airbnb and VRBO are the way to go..Version: 7.1.4
✓ CrashesThis app has certainly improved over the last year. One annoying thing is that when your in the middle of typing a message to a guest and you want to check something in another app (e.g. Calendar or email) when going back into this app you find everything you've written is gone as the app refreshes and deletes your message. Infuriating!.Version: 2.1
✓ GlitchesCannot click on reply to potential renter or adjust the rental cost. Need to update this..Version: 2.0
✓ Needs workExtremely buggy and not to user friendly. Quite a bit of fixing is needed..Version: 2.1
✓ Getting there...Still some bugs. Review page is glitchy and half cut off. As someone with multiple properties it's annoying to have to click into the finer details every time just to know what property someone is inquiring about. But great work. Night and day since first released!.Version: 4.1.0
✓ Don’t waste your timeI rent two apartments and a house on Airbnb and Homeaway and thought that adding another platform would be a no brainer… Boy was I wrong. I have not had one positive rental experience from TripAdvisor in over 2 years. From over-needy guests, to scammers attempting to book last minute, horrible customer service, exorbitant fees and add-ons, and the list could go on and on. Please don’t waste your time like I did with this platform. I’m sure they will be out of business soon enough..Version: 7.2.0
✓ Certain functions do not workThe app won’t let me update the account information although it asked me to do so. After selecting the required information, the “NEXT” button would not work..Version: 8.0.2
✓ Constantly refreshing and full of errorsIf you have a previous version, DO NOT Upgrade to this one!! I recently updated the app and what a mistake that was. The app is now constantly refreshing/updating itself every time I try to do anything. Or when I switch between this and other apps. Often when responding to inquiries I switch between this app and others to copy and paste info and now when I do that it resets itself and does not save what I had just written. The interface hasn't changed much from previous version, but at least before it didn't freeze and constantly refresh. Horrible update. #Tripadvisor, hope you're reading this and fix the bugs soon. PLEASE! (using on iPhone 6s-64GB, iOS 9.2).Version: 2.1
✓ What have you done!Just updated to 8.02 and you can’t access your inbox. Utterly utterly useless.Version: 8.0.2
✓ Come back HolidayLettings - all is forgivenSince HolidayLettings moving over to tripadvisor the quality has diminished to the position where the iPhone app is reporting a lack of network connection - all other apps and browsing works - this is appalling when dealing with people's money - you take a cut from both parties so let's see some quality product!!!.Version: 2.0
✓ Just OKRecent update blows... icon notifications don't clear so it always looks like I have something to tend to but I don't..Version: 3.1
✓ CalendarI can update my bookings calendar because you won't let me go to august 2018.Version: 6.1.0
✓ Won’t let me log in!Just keeps going round in circles! Can’t get in so can’t comment on the content.Version: 7.1.1
✓ Can’t LoginI downloaded the app. I opened the app. It opened on the login screen where it asked for username and password. I have no username and password since I just opened the app for the first time. There is no option to create a username and password. Might want to fix this if you want people to use your app..Version: 7.1.0
✓ New update kills owner calendar functionality!Calendar no longer works for owners w latest update - instead of letting you choose which dates to edit/block, it now asks you if you want to "dial the number"... SO LAME!!!.Version: 2.1
✓ Missing featuresIt's not a bad app...but it's missing some important features, like the ability to add, delete & edit captions on photos..Version: 2.1
✓ Awful "improvement"Hate this app. Old Holiday Lettings one was so much better. Particularly dislike the portrait only feature. Does not work on my iPhone, but only on my iPad or pc which is a nuisance if I'm travelling. There is no facility for guests to book extra services like breakfast hampers or dogs, so if they confirm their booking and pay their deposit I then have to cancel their booking and requote to include the extra charges which makes guests uneasy. I suppose I could take the extra payment directly but this is against the rules. Real backwards step on the upgrade. Please fix it.Version: 2.0
✓ App no longer worksI’ve used this app for a couple of years without any problems. All of a sudden I have no bookings showing and a blank calendar which is of no use to me. I’ve followed the recommendations by deleting the app and downloading again with no joy. Useless app..Version: 7.2.0
✓ Can't use this app as vacation ownerWhen try to use this app it straight goes to a section for travelers who are looking for a place to book. Do not give me any option to switch from traveler mode to vacation owner mode..Version: 4.0.2
✓ Does not cover all tasks requiredI had to reload it on my I phone today as it got ‘stuck’ on one feature. It doesn’t cover enough tasks that you may wish to do, it’s not listed on the app selection page as Trip Advisor but can only be found under holiday Lettings (no mention of this anywhere on main web site so you have to track it down on the app selection list). It’s handy if you are out for the day to notify you of a new booking (so you can remove dates from your own booking system and you don’t double book). I don’t get many bookings from this system, Holidsy Lettings/Trip Advisor - probably because of their high ‘service fees’ they add on for the customer. Very enjoyable being able to do a review of a Trip Advisor product to see how they like it!!! Ha ha.Version: 8.0.2
✓ Wouldn't know how it works...It would be nice if I could actually use the app. It opens to a login page with nowhere to sign up if you don't have an account already. I'm not going to take the time to create an account in my browser when it should clearly be an option within the app. Good luck with this one..Version: 2.0
✓ Can't upload photosIt's a good app generally but you aren't able to add photos from a phone onto the listing which seems a bit odd in this day and age.Version: 7.0.1
✓ No option to sign up?? FAILIf you don't give users an option to sign up... You failed usability test #1. Though I assume all your regression tests start with logging in... Not actually signing up as a new user. All there is - is a user name and password field with a forgot password link and sign in button. Even if you enter in info that isn't recognized no subsequent option to sign up. Call your QA manager ... Quickly..Version: 2.1
✓ EhhhI don't know why this app won't sync with all my other calendars? Makes me take double bookings by accident.Version: 2.1
✓ Not user friendlyUnable to enter pictures on app. Cumbersome and confusing online, too. Other vacation rental brokers can do this, why can’t TripAdvisor? Just disappointing. Not user friendly..Version: 7.1.3
✓ UpdateThe App has been updated but I can no longer open it. This is causing me panic as I use it to keep names numbers and dates ffs..Version: 8.0.2
✓ THIS APP IS SO TRASH!!!!!!!!THIS UPDATE IS STILL TRASH!!! Why can’t you all make an app like the AirBnB or VRBO owners apps where I can manage my business if need be from inside of the app!!! They are so far and away ahead of this it’s laughably sad and frustrating!!! SMH!!!.Version: 7.2.1
✓ UnreliableLots of glitches and a not found notice..Version: 7.2.1
✓ It's works, it's clunky, God forbid a call or text arrives while typing!It's an ok app. It lets me do what I need to while managing my listing. So it works. However: it's clunky and awkward. The menu drop down just feels a little funny. Not the best UI but usable. Biggest issue: WHY DOES IT FULLY REFRESH WHEN ANYTHING HAPPENS ON MY PHONE?? I've had to rewrite a response several times only to finally give up and write in Notes app so that when a text comes in or I flip to another app to refer to dates the whole damn thing doesn't reload and blow away everything I was writing. So frustrating. I'm assuming it's live polling the website in the most literal sense, I am not typing in the app, I am typing on the website via the app and nothing is stored locally like a regular well behaved app. Fix this for the love of God, please and I'll give ya a couple more stars. Thanks..Version: 2.1
✓ Can no longer get inFor some reason my password stopped working. I’ve tried to re-set it a dozen times but I never get a password re-set e-mail. I am stuck having to manage my property from my iPhone so will delete my property advert from TripAdvisor. Their loss..Version: 8.0.2
✓ App stuck on instant bookApp stuck on instant book. No thanks button doesn't work. App support unobtainable. Doesn't work on iPhone 4s.Version: 7.1.1
✓ One of the worst apps Ive usedThis app is poorly designed and has obviusly been rushed through production. The User Interface is at best average but its the small bugs that get to you. For instance when trying to change the status of a date in the calendar, pressing in it makes the app think you want to make a phone call. Use Airbnb if you want a better app..Version: 2.1
✓ Needs a lot workThere is no access for owners. Why? Trip Advisor to use seems to function properly. As an owner it’s garbage. Can’t do this . Can’t do that. Can’t get in. Can’t respond. Wow. Something is very wrong..Version: 8.0.2
✓ Poorly made applicationI currently have listing on this site and Airbnb, and the difference with both applications is astounding. It's always crashing, or freezing. You can't update your listing and consolidate calendars. I'm not sure why this takes so much money from my listing, they aren't applying it to make this application any better..Version: 2.1
✓ Not a fanI’ve recently added TripAdvisor to my vacation rentals strategy and compared the the Airbnb app, it is disappointing. I cannot check anything because the login screen pops up and disappears before I can log in and doesn’t show me anything. You could learn a lot from Airbnb. I guess I will have to use my laptop to manage guests. Boo..Version: 7.0.1
✓ Super AnnoyingThis app drives me crazy as it refreshes itself if you get distracted and erases any information about your rental you may have added to help provide info to potential guests. So I guess it's fine as long as you don't have any specific questions to answer or ever get a phone call in the middle of responding..Version: 2.1
✓ Decent App, Buggy & Needs WorkOverall Ok but has some issues. Need to be able to archive inbox messages in app and not lose messages if you switch between app and other apps. You lose your work when you switch..Version: 4.1.0
✓ Needs ios8 to run. DisasterI have an iPhone 4, now I have to buy a new phone to run this app. I can't use the old flipkey app anymore so this is no good to me as a rental home owner.Version: 2.0
✓ Can’t even download the appThe app won’t download so I have to rate it a 1 star.Version: 8.0.2
✓ A lot of work for no return.Of the potential guests all of them backed out. Too darn expensive on the TripAdvisor end. If I add enough to offset TripAdvisor costs, I out-price my rooms. If I don’t then I can’t get a fair rate so I can make enough to come out ahead..Version: 7.2.1
✓ Might as well go homeApp was bearable before the recent update and now I’m delighted to say it’s reached an all time low. Nothing works, my property’s completely sunk!.Version: 8.0.2
✓ Lets you down so many timesWhen it works it ok but so many times I can't even load up a page. You have 24hrs to respond to a potential guest and I find myself unable to reply. If the Internet is slow it really struggles compared to airbnb's app which runs like a dream! Please get it sorted. It is an improvement on previous versions but it still has a long way to go..Version: 2.1
✓ TerribleDownloaded the app. Get sign in page BUT nothing else. Of course I can’t sign in because I don’t have an account. Nothing is available to get out of that window or to close the application.Version: 8.0.2
✓ ProblemCannot open app on iPad, just says is loading, was ok before last update. It’s ok on my iPhone BUT use iPad more for this.Version: 7.1.4
✓ Need to catchupRival platform’s apps are much more user friendly. There’s a lot you can’t do via this app and therefore have to login online to perform them - which is a chore. Rival apps have better auto-response message templates which one can set leading up to a booking. Also the option to archive/remove messages from the inbox. You can’t do this through the app..Version: 8.0.2
✓ Updates nilCan’t update bookings, type in names, move from one page to next! You updated the app and now it is totally useless to a business. Well done.Version: 8.0.2
✓ Pretty badFor such a big company, their app is buggy and lots of lag. there's been many times it crashes and I have no idea if it's sent the message/actually accepted the request..Version: 2.1
✓ Very mediocre app, needs so much improvementI recently left Tripadvisor to let my apartment via Airbnb as this app is terrible. It loses your messages half way through writing, is such a basic navigation, and isn't very reliable. Potential Guests also have had issues paying and I have lost bookings because of it. I wouldn't recommend any of the trip advisor companies when there are much stronger competitors out there who charge much less to the guest also..Version: 2.1
✓ If you are a host. Use another site.The app is terrible. As a host it seems impossible to respond to a booking inquiry without sending a quote and you get very little information about potential guests. As for app support.. good luck it is non-existent..Version: 2.1
✓ Why can't I download the app?I see the app and it let's me "open" the app from my email but I don't have it downloaded on my phone! I had it on my old phone but it's not on my new phone. Some kind of glitch..Version: 3.0
✓ What's happened to this once good App??I have had this App for a good while now and it used to be good, but lately it's not telling me when I've got messages, but telling me I've got messages when I haven't!!!! I now have to keep looking at it to check, which is extremely frustrating!! Plus it tells me I sent/received a message 'yesterday' when it was two or three days ago....?.Version: 3.0
✓ Needs sorting out asapHow stupid that you can't upload photos from the device the app is made for. I've no laptop so that's the end of that..Version: 7.1.3
✓ Lots of texts but no supportI get messages about someone wanting to book. I open it up and the request is not there. Then get pissy messages from TripAdvisor saying they are going to rate me lower- even though I keep getting an error occurred try again I want my listing deleted- TripAdvisor is a pain in the A—.Version: 8.0.2
✓ Terrible and inflexible. Losing me business!The app looks great on first glance but woe betide you on pricing unless your rental has a very simple model. It gives misleading costs to an enquirer, raising their expectations and worse, offers an opportunity for the owner to amend the price which defaults back to the original figure. There are much, much better apps out there. Laughable if it wasn't confusing customers and costing me real business in bookings..Version: 2.1
✓ Not mobile-friendly. Quite appallingFor a company as big as trip advisor this merging of flipkey, holiday lettings and niumba is a complete disaster that's been released way too prematurely. I advertise through flipkey and HL but cannot switch between accounts on the app (as one can do with multiple Twitter accounts). Also, much of the text and images are way off the page and can be found lurking off-screen if one scrolls to the right. This is very unprofessional and shows a lack in planning, foresight and thought for what the app's purpose might be. I really hope they fix it soon as working with the app's predecessors was so much easier and smoother.Version: 2.0
✓ Can't just lookCan't view app as they need you to log in and capture all your information- all I want is to look for offers and don't want to be "watched" so will look for other apps and delete this app. They need to get a grip and not be obsessed with "capturing people's information " - lost potential customer.Version: 3.2
✓ Look elsewhereTerrible app. Can’t hold a candle to AirBnB. Really poor execution. Don’t waste your time..Version: 7.1.3
✓ CalendarUsually great, but since update I cannot update my calendar via the app, need to use PC, which is no good when on the go! Needs amending ASAP.Version: 6.1.0
✓ Horrible appWhat a shame for TripAdvisor to have this slow, unreliable and complicated app. Listing is a property is such a complicated thing not to mention editing pictures or responding message. Developers download Airbnb and learn how a booking app should work..Version: 2.1
✓ Flip a CoinAnd good luck. Still and for so long work m progress. Still trying to imitate Airbnb and still fall behind. Trying to update the calendar is question of luck; sometimes you will be able to save changes, sometimes you will not!! When replying a customer, if your phone receive an alert the application will refresh your screen and all your message will be deleted!!!! Try to contact customer service, GOOD LUCK!!! Very frustrating..Version: 2.1
✓ Pretty awfulBad layout, illogical and hard to navigate. Prevents sharing photos or websites with guests so hard to pass on links to local attractions. Is a bar to good communication and needs a rethink. We get fewer bookings through this sight than others so I assume the guest interface is equally poor..Version: 8.0.2
✓ Login brokenLogin is broken. Unable to log into my account on app. I will have to resort to using the desktop. Please fix and become a better competitor to Airbnb.Version: 7.2.0
✓ Terrrible AppIt doesn’t work at all can’t even eat past the login screen..Version: 7.1.0
✓ No more sync/update option on the calendar??Why was it removed??.Version: 6.0.2
✓ Waste of timeI was hoping trip advisor would help me expand my vacation rental reach. No such luck… I looked in the trip advisor site for my vacation rental - it’s not there. I found some separate TA site which has my rental pulled from vrbo… rate is wrong, pics are old and it doesn’t show up when searching nearby areas on the main TA site. No ability to search for a cabin or list nearby sites. So…. I go to the owner app and see the property I am trying to promote but it’s no where to be found. So I’d like help but there’s no body to call- no phone numbers for owners. I need help please!.Version: 8.0.2
✓ Impossibly difficultTried to load new photos on 3 different devices. Message said it was compatible, try another device,all times. Impossible to navigate site. INCOMPATIBLE with many SMS and makes you go to inbox on site. Will not allow certain communication with guest until they pay ENTIRE fee, even after paying deposit. If a guest asks specifics of neighborhood, How transportation goes,your last name etc or ANYTHING A guest might need to know for planning their trip or safety/ accessibility concerns, site deletes your message and guest thinks you did not bother to answer them..Version: 7.2.0
✓ Embarrassingly poor applicationThis app really struggles with identity - knowing who you are - as it does this so badly, you'd expect the support to merge accounts to be great but it is terrible and the support isn't there - Web pages don't load, if you choose to sign in with email and then you realise you should have used Google, you can't go back. Really shockingly poor design..Version: 7.2.1
✓ Can't even login - doesn't even mask errorsTakes you to an Apache auto generated error page about get methods failing. Wow. Worst app I've seen. Even worse than HomeAway..Version: 2.1
🙂 Vacation Rentals Owner App Positive Reviews
Vacation Rentals Owner App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Vacation Rentals Owner App.
⛔ Vacation Rentals Owner App Problems
