Lufthansa Customer Service Negative Reviews

Lufthansa Customer Service App Complaints & User Negative Comments 2024

Lufthansa Customer Service app received 19 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lufthansa Customer Service? Can you share your negative thoughts about lufthansa customer service?

Lufthansa Customer Service for Negative User Reviews

✓ Wasting timeDo not wasting your time. They said expected waiting time 4 min I had waiting for 25 min without a response.Mas6692Version: 2.0.1

✓ Horrible applicationLufthansa never had good mobile apps, but this one does not even work. The screen starts with a search field and the keyboard does not even come up to enter anything. You can swipe to other screens, but the interface is distorted. I really hope that Lufthansa has a different management for quality assurance in place for other parts of the company..Selena HeskettVersion: 2.0.10

✓ Bad experienceThe worst customer service I have ever had. When I booked a flight for a family vacation, I payed extra money and reserved seats, after that I notice that the seats has been reassigned to the end of the plane. Tried to call the company for clarification, they answered really quick, but the agent refused to help and when he was tired of me he sent me off the the message services. Tried call back, this time no answer. Outrageous!!!.AnanshtVersion: 2.1

✓ The app crashes instantly upon launch.App is not working.HafifVersion: 2.1

✓ CrashesApp just crashes when I try to open.Trek AustraliaVersion: 2.1

✓ Useless like the airlineTotally useless app. No way to actually contact someone..Blion888Version: 2.1

✓ THE WORST CUSTOMER SERVICE BY FARNever got my refund/money back..EflomVersion: 2.1

✓ Worst customer service supportBesides the incredibly long wait times, when I was finally connected to a representative, the service personnel actually hung up on me. When I called back, my call was refused and no one answered. How can a flight be canceled or changed if service personnel act this unprofessional?.Eximia143Version: 2.1

✓ Horrible appThis app is worst than useless, its actively harmful. All it does is say to call customer service. You click the phone number provided and after waiting on hold for 30 minutes, you are told you called general admissions..SoloUpperHogHunterVersion: 2.1

✓ Nice person not good informationAgent was fast on the chat and very nice. I was looking for special fare information for humanitarian aid teams working in refugee camp. His answer was they had no special fares for this but I should try their website or travel agencies??? I felt like if its on your website you should know about it. So really go no assistance for this question. If its no that’s ok but don’t tell me to search some place else..73mojoVersion: 2.0.4

✓ This is a Complete NightmareIt is impossible to get customer service on the phone. Whenever I speak to someone, my call is dropped seconds later. I can barely get a word in..79754589644890Version: 2.1

✓ Lufthansa is dishonestLufthansa canceled my ticket with no refund. Their customer service team is useless. Don’t fly Lufthansa!.Grover019Version: 2.1

✓ WorthlessThe “report delayed bag” page is completely content free. No links, no text, no way to report a delayed bag. Other pages suggest that you go to the web site or call someone. The fart app has far more utility. Amazing that Lufthansa could create such garbage..Gzorninplat23Version: 2.1

✓ Boarding passes problemCalled customer service at 800 645 3880 don’t know how to get boarding passes. She said she was sending via email in 5 minutes never got them Why? She has the correct phone number and the flight reference number. I even went over the number to make sure she understood then she basically said it’s taken care of as soon as she sends the e mail. Not impressed first time I ever called for help! KFB.Tried 5xVersion: 2.1

✓ Not worth itNot worth it.NoosxunoVersion: 2.0.1

✓ WorthlessThis app is fine; it’s the service that’s ridiculous. After spending an hour on chat for an issue sending in some additional evidence for my situation via email. The chat ended and 40 minutes later i received a response to my email requesting I provide all the context I had already shared with the chat agent all over again and that my request had been canceled. What is the point of a chat capability with the customer experience is disconnected..Ay2020Version: 2.0.1

✓ Why a stand-alone app!?This app is emblematic of Lufthansa disastrous IT ‘capabilities’. Why does a stand-alone app exist for Service? There is another stand-alone app for entertainment. And none of them are any good. They try to make it look nice on the surface but the app has no capability to do anything. You want to change your frequent flyer number?! - you need to call. Please Lufthansa- look at United, copy their app and start over. Whatever you are doing right now is so poor, it really doesn’t pass as an app..Eberhard123Version: 2.1

✓ TerribleCan you imagine a customer service app that provides no customer service? The chat didn’t work, the singular number provided was an American number and there was absolutely nothing in the app that provided me help with what was quite a serious situation. I could find no numbers online, nor any feasible way to receive assistance. If this terrible excuse of an app is the best customer service that Lufthansa can provide then god help us all..AmitchyVersion: 2.1

✓ Useless and pointlessFirstly, this shouldn’t be a separate app from the Lufthansa app. Secondly, every “help“ item I choose just says to call, no chat option whatsoever. So what exactly is the point of the app then? Entirely useless and pointless..ItzANoVersion: 2.1

Lufthansa Customer Service works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Lufthansa Customer Service.