Citrix Secure Mail Negative Reviews

Citrix Secure Mail App Complaints & User Negative Comments 2024

Citrix Secure Mail app received 47 complaints, negative comments and reviews by users. Have you ever had a bad experience using Citrix Secure Mail? Can you share your negative thoughts about citrix secure mail?

Citrix Secure Mail for Negative User Reviews

✓ Badge never updatesYour pitch is to provide email security but you can’t even fix a simple bug like the badge for unread emails updating properly. Often this takes hours before it updates. Should be a simple fix that should have been done a long time ago. And yes this does impact usability and my productivity. Most of my other issues have to do with how It set this up so can’t blame the developers for the additional restrictions but please fix this annoying bug..JackandDianeVersion: 19.9.0.11

✓ I can’t fathom how this garbage has 4.5 star averageThis is, easily, the absolute worst email client I have ever used. Maybe IronMail was worse when my company used that, but not by much. It does not consistently notify you of new emails. The settings constantly have glitches that require you to uninstall and reinstall the app. You have to use bizarre login id’s that you’ve never used anywhere to get it to recognize password changes. You can’t see your meetings in the notifications, on the rare occasion it actually sends you a push notification for a meeting. It’s so sandboxed that you can’t use any of the web links, and it doesn’t connect to Skype mobile effectively to join calls so you have to use your laptop to open meetings. This app, is absolute garbage, and I’d be fascinated to know how many hours of productivity it causes corporate employees to waste per year..WcvaughanVersion: 19.1.5.23

✓ Not goodAbsolutely one of the worst mail apps-constantly has to log back in and is so freaking slow looking up for emails past a month old and may actually not find it after ages. And how many other apps do i need to install in order to use secure mail?!!!! Ridiculous!.Rusty6654336Version: 19.9.0.11

✓ Not the best but good enoughGreat layout but rate of data refresh could be improved, particularly my calendar which is never showing the most recent updates made on my desktop..PresinovVersion: 19.5.0.20

✓ Like appHowever miss going to external links.AbraxsazVersion: 10.7.30.19

✓ Bad UI, Unstable, SlowDefinitely an unacceptable experience. Slow to load messages, constantly has issues with provisioning and authentication, notification badges are always wrong (stuck at having some # unread even when there are none unread in the app), and just a really inefficient UI. You also can’t accept and add calendar invites from people outside your organization even though you can view the invite clearly as an event. There’s just no Accept or Add to Calendar button. Seriously? I can't believe I'm saying this, but look at MS Outlook for iOS for inspiration of getting the basics right. It's 2018 - these problems with your app aren't acceptable. You get the basic functions of email wrong..BdizzlefizzleVersion: 10.8.45.14

✓ Opening Attachments in iOS 12Ok, I’m receiving feedback that opening attachments in iOS version 12 will not work and is not expected to work until Apple releases the next version of iOS? Seriously? I would expect Citrix Mail App developers to fix the issue as soon as it was reported and not have a fix until the next version of iOS. This really doesn’t speak well to ensuring that all mail functionality works with newer OS updates. 🙄🙄🙄🙄 Please fix the attachment issues ASAP; we all know other fixes are completed in between iOS releases ! Thanks ...MMC210Version: 18.9.0.8

✓ SYNC PERIOD REDUCED?Why is the mail sync period only limited to 1 month - why can’t we have unlimited??? Waste of time for business/corporate use!.Disappointed Aussie01Version: 20.1.0.6

✓ Citrix secure mail is now working well!!Seems to have a fast load out and no egregious bugs! Good work!.LonnieBudVersion: 10.7.5.16

✓ No alerts for over a yearNo alerts when I get and email for over a year now. Also when opening and email its takes around 20-30 seconds to be able to type, it just freezes. Terrible app..Ssj33Version: 21.1.0.26

✓ Worst email app yetNot sure which is worse: The slow interface, the errors, or the clunkiness of operation. Not sure a worse app could have been intentionally designed. It's almost like that was the goal. After reading recent the positive reviews, there is obviously someone “stuffing the ballot box” on this one, because there is zero chance these are real users who have actually used the application. Bonus: Latest version broke application and you are now stuck in a boot loop asking for credentials. And, no it isn’t my device, as it has happened on both my iPad and iPhone..AnonimausmeVersion: 10.7.25.9

✓ Format font and time updatedShame the app, doesn’t allow you to choose custom, common fonts and also not good that the new version has deleted the time updated stamp, that was very useful to know when you need to manually refresh again.Kiran234Version: 10.8.25.20

✓ Incompatible app while install Citrix secure mailI followed the the steps to install the Citrix secure hub and open it to install Citrix secure mail from its Store. But errors occurred and said something like “incompatible app please remove the app and reinstall again “. I remove the Citrix Secure Mail and reinstalled again. However, the same errors appeared again. What’s the problem? My iPhone is iPhone XS with 17.2.1 iOS version..GreengardeVersion: 23.9.0

✓ Incompatible with iPhonesPush notifications don’t work on iPhone. Also stopped working when i upgraded to iOS 12.1.4 today. Please update the app ASAP!.Jenny_T_123Version: 19.1.6.27

✓ It’s okayIt’s not on par with the native iOS email app or Microsoft’s but overall it’s pretty good. I have two grips. The badges notification update is severely delayed. I will have zero new items but the badge will still have the red number for a period of time I can’t figure out. So I find myself opening my inbox to see nothing new. It does have a feature to push your calendar to your local native iOS calendar app, but it doesn’t work for me ever. It seem like it might not work due a change in either iOS or iCloud.._S2H_Version: 21.1.6.4

✓ NotificationsTh functionality has gone backwards in this. The red number at the top right of the app does not tell you how many new emails you have but rather how many unread emails are in your inbox... very unhelpful when you're trying to understand if you have a new emails, particularly when we need this app to monitor client and project emails. Good app, black berry etc you would know the number of NEW emails, which is much more useful then unread emails. Please at least provide the choice. Many colleagues have this issue..Matt from EYVersion: 10.6.0.40

✓ SllllloooiooowwwwwwwThe app becomes slower and slower. It also drains your batterie. Do not install - needs to be fixed!.Yogi1313Version: 20.1.0.6

✓ Needs some optimizingThis app needs to be set up with secure dictation. Apple/Siri dictation is turned off for my institution’s use of it due to security concerns, but there are other voice to text technologies such as Nuance that are secure, and are integrated with other secure iPhone applications. The addition of secure dictation would really improve efficiency with this app. I feel like I am more likely to wait to respond to an email requiring a detailed response when I see it on my phone and would need to “thumb type” it as opposed to before my institution meet us use this application, and I could quickly dictate a long and thorough response. I have given this feedback multiple times over the years, but no changes yet. It would also be ideal to have the calendar and mail apps be separate – less chance of getting distracted by an email when you check your calendar. Also, when archiving an email, it goes back to the main email screen instead of staying in the conversation thread to read/archive the next email. So then I have to re-open the thread to then open the next email. If those things could change, I would update my review to 5 stars..Pbh931Version: 23.2.0

✓ FreezingWorked great up until a few days ago...app freezes after using Touch ID to log in and just gives me a white screen..AbezlyVersion: 18.9.0.8

✓ ReviewGreat but takes a long time to push for emails even when they pop up as notifications. Expect email to be there rather than having to refresh.JenlaceyVersion: 18.12.0.20

✓ Notifications don't workCan never tell how many new emails I have as the badge icon either didn't work or takes days to update. Needs fixing..Poost71Version: 10.4.10.28

✓ Poorly executed designThis application would be great if the features functioned like they were designed to. The “unread mail” counter has never worked, banner notifications only show up immediately after opening the app (when I have already seen the emails), background refresh is nonexistent, and the latest malfunction is I can’t even check my mail because the app doesn’t recognize my computer’s new Outlook password, but doesn’t provide an option to change it. The only feature that seems to work properly is calendar notifications. I’m confused why the developers thought it necessary to update the interface at the expense of improving the actual email functionality. My impression is that there is little concern for providing a useful application because many users don’t have another option - my employer requires this one..Lulatonka123457890Version: 10.8.5.17

✓ The latest release doesn’t support landscape modeOn ipads.CoatesvilleVersion: 19.3.0.28

✓ The last update broke the calendar on the IPad appThe last update broke the calendar - when a day is selected it shows a completely different week (generally the following week) and then when I scroll through the calendar it shows dates next to eachother which clearly aren’t corresponding Eg shows the 23rd of November following the 7th of December.NijssliVersion: 10.8.45.14

✓ TerriblePoor functionality and crashes at least once a month meaning you have to delete and reload.Paul MitVersion: 19.3.0.28

✓ If only zero stars was a ratingI find it astonishing that people leave good reviews for what has to be the worst secure email client I have ever used. It’s even worse than “good” by blackberry for those who have used “good” it’s shocking. Back to secure mail. Having to authorise every day the app is ridiculous. No secure integration to the apple calendar in unforgivable. The contacts sync so why can’t the calendar ? Not being able to use a custom keyboard like SwiftKey is a pain. It’s inability to log on sometimes when there is no network connection. Compared to mobile iron this product is shockingly bad from a user experience perspective. I doubt it will be around for very long..Sha reviews.Version: 18.11.5.10

✓ SamSinghsamGreat.SamSinghSamVersion: 10.8.15.627

✓ TerribleI have to reconnect/update once a week.Nicole from EYVersion: 10.6.10.11

✓ Painful.If you’ve had this app forced on you by your IT dept, I feel your pain. App is slow and frequently crashes. Good luck..Jfin012Version: 19.3.0.28

✓ Great and would be better with some adjustments :)It works perfectly fine; however, I support several executives and would like if the app gave me the option to see their calendars and emails as well since I manage both. Currently I can only see my email and calendar. In Outlook, I also have certain emails placed into its own folder so when I open my email it isn’t cluttered. On the app I still see those emails, they don’t automatically move. Other than that, I have no issues with the app..TheAmandaLopezVersion: 19.4.5.16

✓ Sick of having to delete and reload this appThe app periodically freezes and stops loading new emails. The only way to fix it is to delete the app and reload it. I am SO BORED of doing this every couple of weeks. ***It’s been about six months since I wrote the above review and it still stands. App developers tell me to contact local IT about the problem, local IT can’t fix it.***.PixiemeiVersion: 10.7.20.17

✓ Notifications don't workThe little number notification on the icon only comes up when you open the app and manually refresh emails - at which point you no longer need the notification. Then when you've read the new email, the notification number stays there as though it's unread even though it's clearly been read. Very frustrating! Works perfectly on Good and other apps. Please fix!.SpazcookVersion: 10.7.20.17

✓ FoldersI like the Outlook app but it should be much easier to access and find items in email folders..BIT in TorontoVersion: 10.8.20.14

✓ Needs a lot of workMy job had me switch from the Blackberry Work app to this and I cannot express my disappointment enough. My career requires me to deal with a ton of time sensitive material. Because most of my job tasks are time sensitive, I rely on push notifications this way I can see the email immediately when it comes through. This app does not send push notifications even though I have them turned on in my phone settings as well as the applications settings. I am beyond frustrated..MtglndrVersion: 10.8.50.3

✓ Notifications brokenI used to get previews of new mail in notification. Now only get “new mail” notification with no detail. Even if phone unlocked. Ugh.DrmattoVersion: 10.8.20.14

✓ Mail sync periodWhy does the mail sync period only allow a max of one month”s emails? Other apps allow syncing of all emails, why can’t this be done for this app?.PCD10Version: 10.7.30.19

✓ CrashingCrashes constant since iOS 12.3. I’ve uninstalled both all my Citrix apps including the hub and then reinstalled. Works for a day or two and the starts crashing again after a few seconds. Also needs feature. My IT department won’t let it share appointments with my personal calendar because too much info is shared. Need an option to share as “work appointment” only or something so I can have the times blocked out at least. Tired of looking at 2 calendars to schedule personal appointments..QuinojeVersion: 19.10.6.9

✓ Secure mail reviewSecure email works well until you want to search your mailbox. I use folders and when I want to switch it takes minutes to switch. And then takes the same to switch back to my inbox.Crossn00Version: 10.8.15.627

✓ Subject line still buggyI have used this app for several years and one bug persists. When iPhone users forward or reply to an email, the subject line will insert a 2nd blank space be the Re: and the start of the first word, and the Fw: and the start of the first word. This renders all subsequent emails unsortable alphabetically UNLESS you go in manually to your Outlook email and manually delete the extra space from the subject line. Your customer svc has been contacted about this in the past with nothing resolved..ColomkVersion: 22.9.0

✓ Keeps crashingI am required to use this at work. Virtually unusable in the last 2 weeks as it crashes 2 second after opening. Bug fix please as this is a key tool to support remote working especially in current circumstances.Grumpy1234557Version: 20.2.1.9

✓ Notification indicatorHow is it possible for an email app not to accurately reflect the # of new email? The new mail indicator will only refresh when a new email comes in; meaning, if I have 5 and I read those 5, the indicator still reflects 5 all day until I get a new “1”, then it will change to “1”. Only occasionally will it reflect that I have no new messages. It’s infuriating. I am left to log all the way in and constantly check if my customers need me..LauraalyVersion: 10.7.15.17

✓ NotificationsPush notifications no longer working on iPad and iPhone ..KaKeemoVersion: 19.2.0.24

✓ Don't upgrade if you use VIP notificationsIn order to provide "rich notifications" (who asked for this?), they took away the most useful feature, by far. If you weren't using VIP notifications, you probably either don't get very many emails or simply didn't know the feature existed in the first place. Now, instead of only getting new mail notifications for the handful of contacts I most care about, and who I've marked in the contacts list as VIPs, I get nagged by notifications for every single email I get. Several hundred a day and throughout the night. So now I've had to turn off notifications altogether because all of the garbage notifications made it impossible to notice the important ones. Simply one of the worst software design decisions made, exchanging useful features for fluff features nobody asked for..AnsibleNetVersion: 10.8.20.14

✓ Was bad. Then it got good. Now it’s bad again.You can no longer select emails after performing a search. My most used feature. So bad..The_big_VVersion: 19.11.5.15

✓ Secure, but unfriendlyThis app maintains its own email, calendar and contacts which means that they are not available to other apps (which is the point) Unfortunately, search does not work, you have to scroll all the way back to the top before you can enter search criteria and switching between calendar/ email / contacts requires backing out to the start every time. App crashes frequently when composing emails. If I didn’t have to use it, I would uninstall. Definitely a case of security over productivity.NoAppleLoverVersion: 21.1.0.26

✓ JackBugs galore!! Avoid this app and Citrix in general.Aussie CodgerVersion: 19.3.5.22

✓ This app often results into problemAfter about a week or 2 weeks, mail synchronization stops with an error “Could not create exchange provisioning profile”.Ankit 7777Version: 10.8.40.9

Citrix Secure Mail works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Citrix Secure Mail.