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WW Tracker Scale by Conair App Complaints & User Negative Comments 2024
WW Tracker Scale by Conair app received 87 complaints, negative comments and reviews by users. Have you ever had a bad experience using WW Tracker Scale by Conair? Can you share your negative thoughts about ww tracker scale by conair?
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WW Tracker Scale by Conair for Negative User Reviews
✓ The worst investmentThe scale has never synched with the WW app on my phone via Bluetooth despite numerous efforts to troubleshoot. The scale has also blown through three sets of three AAA batteries in three weeks. I'm very frustrated about the money that I have wasted on this product..Version: 2.2.1
✓ Doesn’t collect any data anymoreYep, same thing as with others, new batteries, successful connection etc but no info from scales in app since march 2022.Version: 2.2.1
✓ SyncingI am having difficulty because I have to sync my app to the scale every time I get ready to use it. And if I have it set on Bluetooth for my settings and my Bluetooth is turned on on my cell phone. I don’t understand why I have to ask it to do it every single time, I get on the scale. It should automatically sync. Also, I still have not been able to get the weight from the scale to sync and record on my Weight Watchers app. I am currently A lifetime member of Weight Watchers, but I am trying to get back to my goal weight. And I would like to be able to sync my weights in between going to weigh in at my workshop once a month..Version: 2.2.3
✓ DisappointingThis app does not sync the scale to my WW Account. So disappointed and dissatisfied..Version: 2.0
✓ TrashTrash scale, if you are fit and trying to get fitter and gain muscle don’t bother with these scales the measurements are wild outliers compared to every other body index measurement I’ve taken this scale got me 10% higher body fat then I’ve ever been in my life while I’m on a cut, waste of money you’re better off eye balling it.Version: 2.2.3
✓ Does not workThe app says “step on scale” and does nothing, while the scale shows all the measurements. Eventually the scale turns off, the app says “error”, and no data is synced..Version: 2.2.1
✓ It stopped working.Blue tooth stopped. It automatically goes to manual entry. My blue tooth works fine because other devices work, except this weight scale.Version: 2.2.3
✓ WW Scale Conair DisappointmentThe scale keeps asking for a slot number but there is no screen that allows me to do this. I need to be able to track bone and muscle but this doesn't allow graphs to generate. I joined WW because of there seemed to be an easy way to get the data I needed. I tried to call Conair and hung up after 35 minutes waiting for customer service..Version: 2.2.3
✓ Mauvaise connexionImpossible d'ouvrir mon WW scale app. Je l’ai désinstallatée et réinstallée en espérant qu’il devait simplement y avoir une mise à jour qui n’avait pas été faite mais non. Dommage car je n’avais jamais eue ce problème en 2019..Version: 2.0
✓ Bluetooth capability is a jokeThis is an essence a regular scale. The Bluetooth feature only worked once, the very first time I set up the scale. It never connects and it doesn’t actually work. I have tried emailing them and reaching out but the company just ignored my emails and apparently doesn’t think it necessary to try to help me fix this Bluetooth issue. Save your money by buying a regular scale or don’t bother with this particular Bluetooth brand..Version: 2.1.2
✓ Returned same day. Bluetooth does not work.If you happen to see this review before buying the scale, save your time and money..Version: 2.2.1
✓ What happened?This app used to work great but now all of a sudden it won’t let me sign in..Version: 2.0
✓ Used to be awesomeI never had any issues with the scale or the app until I lost my phone. Now I’m trying to log in on my new phone and trying to reset my password and the screen just freezes. No confirmation that the reset was requested or if it even recognizes that I’m trying to reset my password. Tried going online to reset it and there is no option. I don’t know what happened but it’s quite frustrating. The ability to track and log on my phone was the whole reason for my purchase..Version: 2.2.1
✓ Very Misleading!!!Just bought this scale today for the same reason as many others to sync to my WW app. Little did I know as it doesn’t provide this info on the box that it will only sync with WW US and not Canada. Not quite sure why weight watchers would sell these scales in Walmart Canada when you can’t get the full benefit!!!! Disappointing!.Version: 2.2.3
✓ Very difficult to login and synchI have a WW account and the app as well as the scale app. I cannot login to my account on the scale app and it has no option to request help or assistance. Total waste.Version: 2.1.2
✓ Doesn’t work - don’t waste your timeBought the scale, downloaded the app. App doesn’t open just keeps spinning, scale won’t connect. Don’t buy and waste your time Read through the reviews ... same problems being reported for a long period and not getting fixed. Save your money don’t buy the scale..Version: 2.0
✓ Error message when setting up!Can’t het past a certain step. It said i need to select a number and it says it’s loading but never loads. Scale works with the WW app but not this app!.Version: 2.2.3
✓ No longer transfer info to applicationWeight transfer but all other info no longer transfer from scale to application.Version: 2.2.3
✓ FaultyCan’t even get it to connect. Super frustrating and not user friendly. Keep getting an error stating: “ Error Response could not be serialized, input data was nil or zero length.”.Version: 2.2.3
✓ Pas fortIl est mentionné que l’application est disponible en francais, c’est faux. De plus, comme les autres commentaires, l’application ne fonctionne pas. Vraiment pas fort..Version: 2.0
✓ Last updateSince the last update the scale is unrecognized by the apps.Version: 2.1
✓ Money in the garbageIt will only work for one month after that it will log you off and you can never login again. If you buy this equipment you will throw your money in the garbage..Version: 2.2.1
✓ So far, not so goodI purchased this scale for the Bluetooth connection. It worked when I set it up, but the app did not sync with apple health (key saying it did and all setting were correct to share). Today it won’t connect to phone or app, still no sync to apple health. So - the only reason I purchased it fails. My old scale had all the same measurements so - wasted the money. I should have read the reviews and keep walking when I saw it..Version: 2.2.3
✓ App does not work for CanadaBought this scale in Canada. The app does not let you log in if you are a weight watchers Canada member. If you submit your email it says not found and if you try to say new it says it already exists. Surprised Weight Watchers puts their name to this and that they allow it to be sold in Canada. Called and emailed Conair customer service and never heard back either way. Very poor customer service and support..Version: 2.2.3
✓ Weight watchers scale appI had an app when I purchased the scale. All of a sudden the app was off my phone and I tried installing this one. This is the worst app i have ever tried installing. Don’t waste your money on that scale because the app won’t work! Zero stars!!!!.Version: 2.2.3
✓ Does not syncI keeps trying to load a user number (I’m the only one that uses it) but never gets past the load screen. I think this App has serious issues. The scale works fine with the actual WW app, just not this scale App. I was hoping to keep my weight history after my WW membership expires next May..Version: 2.2.3
✓ Ww scaleApp doesn’t work in Canada And I bought scale at Walmart Canada and it doesn’t work either.Version: 2.2.3
✓ Won’t even let me log inIt says my account doesn’t exist and then when I try to register it says my username is taken. Really disappointed in this..Version: 2.0
✓ App Doesn’t WorkI’ve downloaded, uninstalled and reinstalled the app twice and unable to get in the app to register the device. Very disappointing😟.Version: 2.1.2
✓ No Bluetooth no help eitherNever would connect to Bluetooth plus no help either.Version: 2.2.3
✓ Impossible de ce connecterJ’ai le même problème que tout le monde. Impossible de ce connecter. Cette application aurait du être testée avant d’être mise en marché. Dommage, car ça affecte l’image de marque de WW. C’est une très mauvaise association..Version: 2.0
✓ What a miserable user experienceYou can’t delete a scale. You can’t add a new scale when a scale stops working. You can’t get a person on the phone to troubleshoot. The scale was free and I feel like I should be paid for the amount of time I’ve spent trying to use the crappy app..Version: 2.2.1
✓ Worst scaleThe absolute worst service and scale Have sent several emails outlining the issue and tried calling and 1yr later can’t properly use this scale Scale is not connecting to the Bluetooth to download weight even though it’s connected Reset the scale to default settings and once everything is set up again with 24hrs it’s back to the same issue Better to buy a scale from Amazon.Version: 2.1
✓ Can’t log inNo not buy. Piece of s…t. Spent 3 hours trying to get help. I was told the scale doesn’t sync. I want to loose weight not my mind!.Version: 2.2.3
✓ Annoying Check MarkThis is a 4 star app that earns 1 because of one annoying problem. When you launch the app it displays a floating check mark indicating your data was saved. Why? I KNOW it’s only 2 seconds but it was already displayed when I weighed myself… YESTERDAY! It’s lazy programming and that makes it annoying. Otherwise, the app is simple to use and makes sense..Version: 2.2.3
✓ Impossible de synchroniserSérieux déjà que ça pas été facile avoir accès a l’app, là il y a rien a faire l’app veut pas se synchroniser avec la balance. Honnêtement, je regrette mon achat....Version: 2.0
✓ Doesn’t loginSame problem as everyone else, doesn’t work to connect to my weight watchers account so I had to make a new one. Don’t waste your money unless they update it.Version: 1.3
✓ TerribleYou get on the scale and off the scale several times and nothing works. Connects then disconnects. Only reads everything 2 out of 30 times. Does not sync all the numbers. Reading my bmp and lbs only. Changes those numbers inconsistently. Does not sync does not work. This is so very frustrating. Good thing I bought from Walmart. Getting my refund tomorrow. DO BETTER Conair. Perhaps this does not align with your brand..Version: 2.2.3
✓ Worst App / SystemSpent money on a scale which will never reconnect to the app, brand new , worked for a week and now the scale isn’t showing in the app after 150 attempts to re connect via Bluetooth setup. Useless and waste of money / time….Version: 2.2.1
✓ After Update ErrorAfter latest update app is only allowing manual entry of data. It’s not syncing to Bluetooth at all. 🫣.Version: 2.2.3
✓ Waste of an appWe bought the WW scale about 6 months ago tried the app it worked for a week then it doesn’t link, can’t re-set up profile or find previous profile and when I do get linked I can only get to select slot for profile and then it locks up, I have to reset the app, but what’s the point if it doesn’t work. Might as well delete and find another app and manually put the info it..Version: 2.0
✓ 0 stars!Cannot connect. Updates needed but abandoned. Last update 9 months ago. Sad..Version: 2.0
✓ Still ain’t workingYep can confirm... after 4 months of lockdown Conair.. still have an air of conning us all ??! Will bring back to store the scale..Version: 2.0
✓ Don’t forget your log in details.Password reset button doesn’t work, customer service is of no help! For those that need help to recover their forgotten password create a new log in, log into the app, at the bottom click on ‘terms and conditions’ and in there there is a different password reset button! I managed to for mine. Yay!.Version: 2.1.1
✓ Totally useless appCannot login with a Canadian WW account. Have emailed support twice. Not even the courtesy of a reply. Time to step up to the plate Conair and fix this mess ASAP..Version: 2.0
✓ Does not even allow loginDownloaded the application. Apparently I have to create an account, but the app will not let me create one or even prompt me to login if I had an account. Just blank screens..Version: 2.1.2
✓ Why show Bone instead of Weight?!!Given the fact that the percentage of bone RARELY changes, why display that on the dashboard instead of weight? It just doesn’t make sense. In addition, weight is far more important to the average user than BMI. Put weight first!.Version: 2.1.2
✓ Won’t connectSo frustrating and I’m very tech savvy. Just keeps erroring out and saying “select user slot, then “error: response could not be serialized, input data was nil or zero length”.Version: 2.2.3
✓ TerribleSo frustrating that I have a WW subscription and it won’t let me login in. Even if I say “forgot my password” it doesn’t send me a new link. Will only let me register a new account, and I don’t want to do that because then my data won’t be synced up with the WW app..Version: 2.1.2
✓ The app doesn’t workCan’t get past registration with my account, even signed up with a new account and the scale won’t pair to the app,.Version: 2.2.3
✓ ScaleIt does not show my Body Fat, Muscle Mass, or Water Weight as it says it will. But overall App was easy to use with scale..Version: 2.2.3
✓ Lost old data except weightWith the new iOS update, the app logged me out and when I logged back in I lost all my history since 2015 except for weight. I’ve been using it to track improvements in my body fat % and muscles and now I have to start over. I contacted the developer but zero response, even though the UK website says there is an urgent update. Please update and fix!.Version: 1.3
✓ App does not loadPurchased the scales after reading good reviews and was happy to pay a bit more for the app connectivity. I cannot even get the app to load. I was able to register but when I go to login it takes forever to do anything and eventually lands on a completely blank screen. I’m sure the scales are great but I will likely return them. If I’m going to have to resort to manually entering data to track I could have purchased a set at more than half the price..Version: 1.3
✓ Don’t recommendI purchased the scale because it says it’s Bluetooth and will automatically track your weight. When I open the app, it says it’s synced but when I step on the scale it does nothing. I hit connect to scale and it wants me to manually track my weight. I liked the Bluetooth feature but also liked that it does BMI, fat, water, heart. The scale will connect to my WW app and track my weight automatically, but not with the scale app. Also, even though it tracks on the WW app, I still have to manually enter my weight into the scale app. VERY DISAPPOINTED WITH THIS SCALE, I DO NOT RECOMMEND.Version: 2.2.3
✓ Very dissatisfiedHave to agree with the other negative reviews. Purchased this in Canada and can’t get past the login procedure. Doesn’t recognize my email or user name. Therefore we can’t use any of the Bluetooth and auto sync features which is why we purchased this scale. The scale helped me lose weight as it took the weight of my money right out of my pocket! Conair and WW, thank you for nothing..Version: 2.2.3
✓ Lost bluetooth connectivity on latest updateMy iphone and the scale both show a bluetooth connection, but the data no longer updates in the app, similar to the experience of other reviewers. Also put in fresh batteries, but to no avail. I have also sent an email about this about 10 days ago, but no reply or update of the app. Disappointing, have had the scale for several years, was working well until now..Version: 2.2.1
✓ Login buttons don’t work anymore.The login buttons in the app no longer do anything. I’ve uninstalled and reinstalled the app with the same results. Frustrating!.Version: 2.1.2
✓ App no longer reads scale dataThe app stopped working, it used to work fine, now it shows Bluetooth is connected but no data is transferred from the scale to my app. I hope the problem is solved quickly. I have reset the scale to factory conditions and re installed the app a couple of times but it didn’t solve the problem..Version: 2.2.1
✓ Won’t sync with WW APPI bought this to sync with my WW APP but the scale app won’t let me sign in with WW information keep getting error message so had to create new I’d to use app and now because different from WW log in they won’t sync Disappointing and frustrating.Version: 2.0
✓ Very difficult to connectUsed to work fine, but something happened in January and it won’t connect easily. Very frustrating. Almost ready to go to my old app and key in manually. At least I can still keep track that way..Version: 2.0
✓ Can not log in !!Disappointed! I will return the scale for something else..Version: 2.2.3
✓ Cannot LoginI have a weight watchers account yet I can’t login. This scale/app is useless!.Version: 1.3
✓ Absolute garbage!I keep getting an error my password is incorrect, then won’t allow me to reset it. When I was able to log in, it wouldn’t sync with the WW app at all..beyond frustrating! What’s the point of paying extra for Bluetooth if it doesn’t function properly? 😡.Version: 2.0
✓ I judged too soonNot great but it let me register after the whole please enter a valid firstname and lastname thing.Version: 2.2.3
✓ App has stopped recording weight from Conair scaleThe app is no longer able to record the readings from the Conair scale. The Bluetooth connection shows success, the app tells me to step on the sclae, the scale takes the measurements but the app stays hung at the same screen. This used to work before. I don’t think the Conair scales development team does any real world testing. The app is now basically dysfunctional..Version: 2.2.1
✓ Can’t Log In!Agree with all the other Canadian users here, I cannot log in using my WW user name or password, and when I try to create a new account it tells me that the email is already used. I bought the scale at Walmart Canada like many others-why WW would allow their brand to be associated like this in Canada is ridiculous. If no Canadian users can register an account, why bother selling it here to us?!.Version: 2.2.3
✓ Still won’t connect to my phone!Don’t waste your money buying this scale if you want it to connect to the app..Version: 2.0
✓ No support (less than 1 star)Not sure if the app even works! I can’t login and have emailed the designated support email address. 2 weeks later and still no response. Good thing I got this scale for free from WW! I’ve read all the reviews and tried all the troubleshooting tips but still not able to resolve without support..Version: 2.2.1
✓ Can’t reinstall the app/ lost data etcI live in Canada but haven’t use the app since last December. App used to work fine for me until now. It doesn’t let me download my saved data so I tried deleting the app and install it again but nothing works. I probably lost about 2 years of progress. Very disappointed..Version: 2.0
✓ Can’t complete my profileUnable to log my height. Getting message saying generic error..Version: 2.0
✓ DO NOT BUY THIS SCALEBought this scale through Walmart Canada. When I go to log in it says the user does not exist, and when I go to create a new account it says the account is already taken. The app does not appear to be comparable with WW Canada, which is pretty inconvenient seeing I purchased it in Canada..Version: 2.2.3
✓ Doesn’t work properlyThe worst way to spend money for useless thing. Doesn’t show weight correctly, no connection to app. I want my money back..Version: 2.2.3
✓ Just okSeems to mostly work ok, but manual data entry is almost impossible using the slider in the app, it’s way too coarse and jumpy. Just provide a text entry field, that would be much better..Version: 2.2.3
✓ Blank AppCan download the app but it opens to two button options, login and register. Both lead to a blank page where you can’t go further. So completely useless at this point. Surprised WW would put their name on this..Version: 2.1.2
✓ 2.0 is brokenCan’t seem to log in. The new version is broken. Fix please..Version: 2.0
✓ Frustrating experience...same as some previous posts - already bought the scale and can’t complete app install - just spins in-spite of reinstalling 3x. Conair needs to hire some smart people to fix this!.Version: 2.0
✓ App not working.Just got the scale downloaded app and it’s not working. Needed to register and it’s a blank white screen..Version: 2.0
✓ Exported Data Inconsistent with actual readingYou can export your data to a csv file which is great but the weight measurement drops the left most digit (the hundreds number) and consistently reads .75 to .85 lbs less than the actual reading taken by the scale..Version: 2.2.3
✓ It goes to garbage2 weeks since app update broke the main functionality of the scale (measure weight and transfer back to app) and no official fix despite many reports on the app page. I understand software and updates can fail but after you can fix it quickly and show customers that you care or lose them forever . Bye 👋.Version: 2.2.1
✓ What happenedI’ve had this scale for years and suddenly the app lost all my data and now it won’t even connect to the scale at all. I’m really disappointed and don’t want to have to buy a new scale, but that’s literally what I bought this scale for..Version: 2.2.3
✓ Lost all my data :(I lost all my data since the last update. I have been tracking my progress since 4 months for every two days. I can’t believe this... please fix the issue!.Version: 1.3
✓ WW Conair scaleThe app is just ok. I would like to be able to type in my weight. The slider does not allow for entering the exact weight. Also, I would like to decide if I want to update my WW app with this scale info throughout the week. There’s just nothing special about the app or the scale to make me want to use them..Version: 2.2.3
✓ Useless appCan’t connect to existing account, looks like app had been abandoned by developer. Too bad cause a lot of WW members would like to use this.Version: 2.0
✓ Zero customer supportCalls and e-mails are ignored. Zero customer support. I do not recommend the scale or this app to anyone.Version: 2.1
✓ UnusableConnect to scale button brings up “add data” that you add manually. Can’t delete old entries. It crashes the app if you try two at a time, and if you only do one it doesn’t actually delete. As it is it serves no purpose at all rendering the scale and the app unusable..Version: 2.1.2
✓ Couldn’t even registerCouldn’t even register for the app. Broken. Deleted.Version: 2.0
✓ DisappointedHave to enter weight manually Bluetooth not connecting right very difficult to connect.Version: 2.2.3
🙂 WW Tracker Scale by Conair Positive Reviews
WW Tracker Scale by Conair works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact WW Tracker Scale by Conair.
⛔ WW Tracker Scale by Conair Problems
