MotoGP™ App Negative ReviewsDorna Sports S.L.

MotoGP™ Negative Reviews

3.8
3.83458 star

Total 191 Negative Reviews

MotoGP™ App Complaints & User Negative Comments 2024

MotoGP™ app received 191 complaints, negative comments and reviews by users. Have you ever had a bad experience using MotoGP™? Can you share your negative thoughts about motogp™?

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MotoGP™ for Negative User Reviews

FIX THE LIVE VIDEO WITHIN THE APPSecond year, worst problems. I emailed the support yesterday telling them that the live video is not working from the ios app. They responded with a few lines of instructions which have nothing to do with what I reported to them. Come on, its only a first race of the year and you are having such problems. Also while I am here, you could fix the Apple TV app too. While watching a clip or one of your interviews, the audio track skips and is not in sync with the video. It does it all the time. This will be my last year subscribing to your service. Thanks but no thanks..Version: 1.17.4

No overtakingSometimes a rider is clearly faster than one in front but can’t make a pass stick. This is ridiculous. This only happened recently with the ride height , wings and front tyres overheating. Ban the tech immediately or it will become boring like F1.Version: 1.18.5

Subscriber problemHaving a hard time watching the races. Every time it says I’m not subscribed when I’m..Version: 1.15.7

Very disappointed in the recent updateThe new update that has removed the no spoiler feature is extremely disappointing and a step in the wrong direction. It has now ruined 2 GP’s in a row for me just because of a time zone difference. The app also is not as clear and concise about how to navigate now at all. Everything is like bunched into different categories but it’s all rinse and repeat of the same bloody articles and no clear guidelines or features. And don't move past the option to make sure how to get to the right category of content you want to watch or to get the live option to function properly..Version: 2.0.3

No quality AppleTV interface. Spam website interface. Not well set up at all.Garbage app, if you guys want to know what to improve get in touch. For now the experience lacks big time! Next season I’ll be changing to pay tv and you can get a smaller portion of the money you get from me annually. I speak to many friends and they all agree the app, interface, stream ability, and general use is enough irritable to turn it off..Version: 1.15.4

Absolute junkAll this hype and they’ve ruined the website and app. Even former racers are venting their frustration. Poor layout, cumbersome features and frustrating to use. Refreshing graphics from the previous version would be acceptable, this revamp just confirms I probably won’t be renewing my subscription..Version: 2.0.2

Fix AirPods Head TrackingFollow system settings for AirPods tracking, it is so annoying - it’s off everywhere else, except this app! Additionally - No way out of auto play either until the next video loads, and then you can get out of the video that just finished..Version: 1.18.0

Frustratingly badAs a new MotoGP fan I expected more. The app had been poorly designed, for example if you finish a video you have to wait for the automatic next one to load before you click out of the video. It’s the only way I’ll be able to watch MotoGP live, therefore without spoilers. Seems a bit like it’s a little behind the times on how people consume content. Hopefully it improves rapidly. The quality of the documentaries are good and enjoyable though..Version: 1.18.0

Retrograde ‘update’Did you test the latest update before releasing it? You had a good app and now it is unusable on Apple TV and the race i want to watch on the kludgy iPhone update now says “gravel trap, try again”. Multiple log out/in attempts to no avail. For twice the price of F1 TV you are now offering far less than half the experience. People pay subscriptions for quality and convenience, not this crap. I’ve wasted an hour trying to watch a race I paid for at the start of the year to no avail..Version: 2.0.1

Rarely ever worksSave yourself the time, money, and frustration. This app works at best, 10% of the time, and that is after spending $130. I am lucky to ever catch a live race because the app constantly crashes moments before the race starts. I’ve tried to provide feedback via email, but that won’t even work. I just keep getting a “something went wrong” message. $130 for an app that doesn’t work - with no other option should the app be down. Total waste of money and wildly frustrating to wake up early for a race to find out the app, yet again, doesn’t work..Version: 1.15.7

It’s Bud Light 2.0Bad move! The updated app (for 2023) is the epitome of ineptitude. Has anyone calling the shots ever even watched a race?? Shame!! I’m truly speechless as to how this UI isn’t laying crumpled up on the floor in a dark closet somewhere… along with whoever approved it. Impossible to navigate. It’s almost like Dorna is TRYING to punish its loyal fans. By the time I find what I’m trying to watch, all the excitement over watching the weekend’s events has been replaced by a stream of obscenities. I can’t imagine there’s been any positive feedback for this garbage. Please fix it. Or not only will you deter new fans from enjoying the sport, you may even start seeing longtime fans drop off as well..Version: 2.0.6

Doesn’t workApp does not play videos. Useless. Have to use their website..Version: 1.17.5

Terrible Update - will not renew subscriptionI couldn’t agree more with all the negative reviews of the latest update. Takes forever to find the qualifying and race videos and is impossible to find them without first seeing the images of the results/winners hence spoiling the results. I lived in the spoiler-free area of the previous app which no longer seems to exist. I don’t care about videos and races from 20 years ago, I want to watch last weekends race spoil free!! Won’t be renewing next year unless the revert back to the old layout..Version: 2.0.3

App won’t start while race is in progressI purchased the season’s video pass last week and downloaded the app. It worked well on non race days and for the qualifying on Sat 19 March. However when I tried to open the app in the middle of the Moto2 race at 5.30 am UK time, it wouldn’t open. It looked like it tried to start and then my IPad went back to its app screen. After a dozen tries it did open but wasn’t showing the live race. Oddly the 20 March date was missing from the Calendar, but the 6 March and 3April and all others were showing. I gave up on the app and watched the last few laps on the website via Safari. Once the Moto2 race finished the app opened correctly and I the watched the MotoGP race live Via the app. Is this a capacity problem with the app not being able to cope with the number of users? Not good having spent 199 Euros on a video pass. I want to use the app as it allows me to Chromecast to my main TV..Version: 1.17.5

Nice to Now Have This Available on macOSWorks nicely enough, although suffers a little from essentially being an iOS/iPadOS app ported over to Mac. Would be nice if formatting would be tweaked to properly fit and fill the computer screen. Most functions for managing account can't yet be done through the app, only on the website. All in all, despite a few formatting glitches, it's nice to have available as an alternative to accessing via the web browser..Version: 1.17.1

Worst app everThe iPadOS app is very poorly designed. There’s no Spolier-free start page and keeps asking for login and not allowing to log in. The “Something Went Wrong. Try again Later” message is a constant. Also, not allowing swipe left to go back is a clear disconnect with IOS world. For 200€/year, I’d expect much much more..Version: 1.18.4

A bad app just got worse!!I am cancelling my subscription at the end of this season 100%. This app just got SO much worse. Not only is it Constantly crashing, but it is also showing results as soon as I open it. Why in the world are highlights available next to a video of the podium with no more Non spoiler option? Lifetime fan of MotoGP seriously considering why I bother wasting my time trying to watch races, especially when MotoGP are determined to tell me the results before they release the on demand race. Might as well go onto Facebook for the results and save the subscription fee..Version: 2.0.2

Latest version crashes with ChromecastAs the title says. Previous version worked fine. Change log states performance improvements for casting to Chromecast, obviously some bugs crept in. However, the App otherwise is generally very good. Streaming (on the device) has been flawless..Version: 1.4.0

Spoilers need some workOld app had a spoiler free setting. This one has a setting that can make the race videos the default screen when you open the app, but it could be clearer that needs to be toggled to prevent spoilers on race day. Also, the “highlights” videos section has spoiler titles and thumbnails. You do have to scroll down a bit to get to them, but they really shouldn’t be visible at all without an additional click. Slight lag but otherwise clean UI..Version: 2.0.2

Garbage. Just garbage.I was ready to pay them 130 euros for this season but nope, they make everything difficult. Here’s a tip folks, make it easy to take my money. You didn’t and now I’m done with you for the third time in about five years. Plus the app and Roku app spoil everything if you aren’t watching live (I’m not). They have a tab for no spoilers but when you have to log in all the time it resets back to race winners being the first thing you see. In a post Rossi world they really should be trying to keep their fan base. Dorna clearly don’t care, they read these reviews and say thanks to all the 5 star ones, which are just fake Dorna employee reviews anyway..Version: 1.18.2

Bad unless you pay high prices!Just started to get into MotoGP, so I downloaded this app to get up to date with the news, races, qualifying, etc. However, you cannot watch the live timings (not video as that’s understandable) for free; you must pay for a pass (£15) just to watch the timings. Disgusting, especially when the F1 app allows you to watch highlights and the live timings and commentary for free..Version: 1.9.4

Cannot move the time barWhy can I not move the time bar on videos on ipad app ? Whether it is live or old video of session I cannot slide it at all. It works on all other apps I have.Version: 1.18.0

Latest update a disaster!I have been using this app to follow MotoGP for several years but this latest update has totally ruined it in my opinion. It seems that everything to do with MotoGP is now totally focused on "the show", including the app and website. I'm not interested in the show, I'm interested in the racing. Motorcycle racing is a sport not theatre! This app is now more difficult to navigate and frequently crashes. Results and reports take too long to be published eg the results for todays British GP took more than an hour to be published. There are other platforms to follow and watch MotoGP and that's where I now go..Version: 2.0.2

Login failed - no access to live videosThis must be the worst logon experience ever. Can’t even submit an inquiry through the website about the issue. Unacceptable service for a premium price you have to pay. Bad bad bad..Version: 1.15.7

Why would you overhaul mid season?‘Information architecture’ is terrible. Not intuitive at all. Can’t find ‘spoiler-free’ if it’s even available at the moment, and it’s just plain confusing. Terrible decision to do this now..Version: 2.0.2

Great content, terrible appThe app performance is terrible. Constant pausing to buffer, sometimes video comes back, sometimes audio, sometimes neither. No better on low resolution settings or trying the alternative streams available..Version: 1.17.7

Worst version everYou have completely F’d up this app. It’s difficult to find anything and the way you’ve broken apart future and past races makes no sense. Sometimes the upcoming weekend races aren’t even visible in the app on either the iPhone or AppleTv. When I’m looking for race content, it should be by venue. So when I’m looking for the race or the sprint or the qualifying for a given weekend they should all be grouped together. Whoever made the changes to the current version should absolutely be fired. They are the worst updates of any app I have ever witnessed, period. I love MotoGP but I’m not sure I can continue dealing with such crappy apps..Version: 2.0.6

Good for watching the racingNot very user intuitive, there are no swipe back options you have to use the go back arrows. If you’re not watching the racing live there is a serious risk of spoiling the result if you don’t know it. You have to navigate past the home page with the results on it to get to a spoiler free page. UX could be so much better, Dorna you need to up your game with your online content..Version: 1.18.4

TerribleThe old app was much better, this is unintuitive, has taken many features away that we used to have, it’s a big middle finger to the fans especially ones that pay for video pass.Version: 2.0.2

I don’t write reviewsHey guys, this app is a shocker. I have been subscribing for years and the app on my phone has never worked right. When I open it asks me to update my profile so I go there and it says it cannot save changes try again later. For over a year it has done this. I have stopped looking at MotoGP on my phone, checking news etc. that’s the last thing you want. And I cannot watch videos. It asks if I am a subscriber I say yes it sits there and then loops back again. And I never write reviews but you need to fix it guys.Version: 1.9.0

Peformance and usability from the last decadeOn the latest device with fiber internet it drops or drags the live feed, very annoying as specialy for the amount of money they charge.Version: 1.15.7

Get it fixed!How many years has this app been running? And yet it’s still super flaky. The latest is that it will suddenly not stream to my Airplay certified Samsung 7 TV. Support? You’ve got to be joking! Come on DORNA pull your finger out!!!.Version: 1.17.7

Miss the races live, wait an eternity while you dodge spoilersThe app is the most expensive way to watch motoGP in the USA. As such, one would expect superior features and functionality, but one would be sorely disappointed. Landing pages and main video page are rampant with spoilers, as is motoGP’s social media - so they are to be avoided like the plague. Unfortunately, missing the livestream of a session means you will wait anywhere from an hour to 2 hours before you will see that session pop up on the no spoilers page - best case. Worst case, you may not see a race session on the no spoilers page for many hours, even though it is available in the other videos list and/or the default landing page. In which case, good luck with the myriad spoilers everywhere..Version: 2.0.10

New version even worse, great racing but I am not buying next yearUpdates to the app only mean I cannot find past seasons after clicking around for 15 mins, if you are reading this and are the developer, try and find a race from 2020, it’s impossible, I was watching a season I had missed and it’s all gone! But what you have saved is, if you leave the app half way through a video, it will not play and have to start again! If you want something to do, go back to previous version and fix it! Also, on F1 I can shrink the screen to the corner and watch racing while emailing and surfing the web, why not here when it’s so expensive. Too much money for something that is so poor, the racing is awesome and you are doing it a disservice. Just fix it. UPDATE - to your response and today’s update, still cannot find content, filter section you suggest is appalling, try and find the 5th round from 2020 using this, impossible !! Only round 15 and gamers racing, what was wrong with the list? the photo’s attached to each item make it impossible to scroll because they are so large. This is not acceptable and why should I patient when you have charged me £200 to have full access when it’s missing? Its really bad and not acceptable, we need the no spoiler list screen back, no pointless photos. Please do it..Version: 2.0.3

MotoGP appUsed the app last year and found it really good. This year is a total ripoff. Sure you can listen to all commentary’s except the Moto GP. Mysterious how you can listen to the race after a couple of hours. I don’t need video as I usually Bluetooth it to the radio and listen while driving. Shame won’t be subscribing next year. Not even giving it a star..Version: 1.9.4

Expensive experienceYep real bad app. Seems really old school. Super slow. Really hard to find or view anything. If you want to relax and watch a race it will have no sound or no video or both. If you do get sound it will be half a minute behind. Customer help is just a time waster..Version: 1.17.6

10 year user… app is unusableI’m a TEN YEAR subscriber, so I’ve given them over $1000 in subscription fees. Race weekends were the highlight of my week. I’ve watched every single race, every single qualifying session, and a good bit of the GP practice sessions in those ten years. The tail of Hayden’s career, Lorenzo’s peak, all of the Marquez domination, Dovi’s underdog story, Rossi’s retirement, and the new crop of riders… In those 10 years, the app has slowly improved a little at a time, and as far as I’m concerned, the Spoiler Free feature was the most critical aspect. Now, due to the decision of some idiots at a board room table, I’m not allowed to fire up my Apple TV to a spoiler free page. Instead, I have to open my *sort of* spoiler free iPhone app and cast from there, praying that my eyes only look at the text and not the images that clearly give it all away. If this were returnable, I would return it, and I would pirate the sessions from the internet just so I can turn the sessions on and experience them as if I was standing track side. This update is TERRIBLE..Version: 2.0.3

Clunky and a missed opportunityThis app is difficult to use, not at all intuitive and requires a lot of patience. The content is fantastic but it’s such a pain to navigate around once you eventually manage to log in..Version: 2.0.10

Refuses to work properly.Where do I even start… Years have passed and nothing. I wished I had the patience to sit down and communicate ALL the issues to other potential users. But I can’t. Know this. You will likely pay to watch a sport you love, and this app will fail you miserably - it just doesn’t work and crashes all the time..Version: 1.17.5

What happened to the live commentary. Lost it last year.i like to listen while I driveNo more commentary.Version: 1.15.4

Lousy serviceAfter happily subscribing for several years, this year will be my last! This new version of the app looks like it has been designed by a child. Trying to find specific races or practice sessions is a nightmare. Fuzzy picture and non existent customer service for a expensive and below par app..Version: 2.0.5

Awful for an app that requires an expensive subscriptionI am a huge MotoGP Fan, and having the subscription is absolutely a must. However you’d think with that kind of funding. They would create an outstanding app. This is so far from that as it could possibly be. The whole user experience is a joke and the interface a mere disaster. No option to view timings on the phone while streaming to Apple TV. (Still no Apple TV native app either) no multiple camera view while keeping the commentary. No digital implementation of the current standing graphics, so I can read them on my small device. And there has not been an improvement or change in years... so sad! Don’t expect anything from this developer, I noted this and wrote them about this in the past. Their response was a joke! They said they would improve - this is two years ago - nothing happened..Version: 1.15.0

Apple TV appMuch better streaming this year of the live race feed. Better quality feed and no freezing. However this version I find the Apple TV app doesn’t refresh to list the latest videos or streams unless I force close the app then reopen it.Version: 1.17.5

Bring back the old app.Terrible and broken promises. Where are the significant events on the timeline? Captioning for interviews? Camera angles?.Version: 2.0.8

So Very, Very FrustratingI have a paid subscription and watched the race in Argentina 2 weeks ago, but this weekend I am getting a message that I need to subscribe. As I read past reviews, I see the problem is not a new one. If MotoGP wants to attract more fans, this is not the way to do it. Whoever is in charge of the App should be replaced with someone who knows what they are doing and who can hire people who know what they are doing. This is a ridiculously expensive subscription, and as one other reviewer put it, it should be “flawless” for the price. I have contacted Dorna for the second time this season about my subscription, which so far has delivered 50% of the races live for 100% of the price, and, given the response time after the last contact, that number is going to drop to 33% of actual live coverage for me..Version: 1.18.2

Why????Why take an easy to understand and use app and change it to the confusing and almost useless app it has become? The iOS and Roku apps are just garbage now for the reasons so many others have stated. Plus why do I have to log in every single time I want to watch something? Why does one have to go to the website to enable the no spoiler option? Do the developers not understand that we don’t want to know the results of a race before we watch the race? It has been months and despite the myriad complaints the app is still terrible. If you can’t do the job then either hire people who can or add admit defeat and give the app to someone who can actually make it work..Version: 2.0.8

Needs workThe Apple TV app has a Spoiler Free tab where you can find full race sessions. I find you have to force quit the app usually just to get the tab to refresh and show the latest round. Also, recently the video tiles have become very laggy, and it takes several seconds before anything happens after you click a video to play it. The iPhone App is a whole different story. To play the latest race you have to click calendar, then choose your race, browse to the day, then click the little plus icon, then video. It’s way too many steps..Version: 1.17.6

Worse than before the recent update!This used to be a very solid app but since the update in the summer break it is now much harder to navigate and some features seem to be completely missing. Where has the no spoiler option gone??!! Bring back the previous version and it would be a 5 star app again..Version: 2.0.3

Time reminders have goneThe best function has been removed which is so annoying. Was hoping it would get sorted out by now but hasn’t. Developers please sort it out and put back the function to set reminders for the track action selected. I keep missing things I want to watch- even when I was at Silverstone this year.Version: 2.0.6

Dorna, what gives???I’m a three year subscriber now and I paid for a subscription to watch through my Apple TV app. Now you changed the app to where I’m not able to watch through the Apple TV with out mirroring it from my iPhone?? That’s crap! It’s infuriating to be honest. Does anyone at the Dorna family not feel the same way? Why would you change a good thing up in the middle of the season? Cause you already have our money? I don’t get it. I’m turning auto subscribe off until I know I can watch on the Apple TV app like I was lead to believe from being a past subscriber. 👎🏼.Version: 2.0.2

Thanks for making it worse.The app changes a lot. Some years it’s okay. Never good. Always confusing. I don’t know how to turn on spoiler free this time around. I think the app has changed a couple times just this season. I live I the US and sometimes cannot watch the races/ practices live, so I like spoiler free watching. The Roku app is the same. Now I see all results trying to navigate the confusing site. MOTOGP NEVER HAD AN EASY NAVIGABLE SITE. The designers do not know how to build a site that’s not confusing. I did like how you could see past year’s races but I’m pretty sure I can’t find that very easy either. JUST PICK ONE FORMAT AND STICK WITH IT!!!!.Version: 2.0.5

Very poor performanceThis version of the app is junk, constantly buffering, streaming constantly drops out and freezes. They have removed the ability to watch coverage unless it’s live, this is very disappointing when you’ve paid for a a video pass subscription. Rewind function doesn’t work unless using the fastest internet connection. Big thumbs down 👎.Version: 2.0.11

If it ain’t broke, don’t fix it.I’ve been a subscriber for 18 years. The latest redesign of the app is awful. The developers tried to make it more fancy instead of user friendly. The previous version was more than good enough. Today, I couldn’t find the most basic user function: The Live Feed. After fiddling with the app for god knows how long, I decided to reinstall the app. That worked FINALLY. Developers, let someone in Silicon Valley design the MOTOGP app. You not good enough. Follow up: DEVELOPERS LISTEN CAREFULLY The “WATCH LIVE” button should be placed on the menu bar. The “WATCH LIVE” button should be placed on the menu bar. The “WATCH LIVE” button should be placed on the menu bar. The “WATCH LIVE” button should be placed on the menu bar. The “WATCH LIVE” button should be placed on the menu bar. The “WATCH LIVE” button should be placed on the menu bar. Touching the “WATCH LIVE” button should not take you to another page that requires you to press the “WATCH LIVE” button again. The “WATCH LIVE” button should automatically launch the broadcast from anywhere in the app. The “WATCH LIVE” button should be the “One Touch” Everything else about this application is subordinate to that..Version: 2.0.5

Doesn’t Function On 2 PlatformsWith the update the app no longer functions properly on my AppleTV or my Firestick. If I am no longer able to use it conveniently on a large TV screen I see no need to purchase an already expensive video pass..Version: 2.0.1

A flashy mess of spoilersThis app is a navigational mess. Labels are not intuitive, and it takes too many clicks to find what you’re looking for. Subscribers are paying to watch races and see live timing, yet the app serves spoilers up as soon as it’s opened, then it’s 4-5 clicks to find what you might be looking for. App still has plenty of bugs. Things like video controls don’t always show up withvsirplay and the user has to force close and reopen to change videos. A second star because the App is more stable than when launched. Hopefully MotoGP keeps their developers working on this half-complete, buggy mess of an app..Version: 2.0.3

DisappointedPaid for the live timing and can never access it. Does not stay logged in when you leave the app to use the phone.Version: 1.9.4

NEEDS PORTUGUESE!Please make it available in (European) Portuguese. Thank you. When open a racer’s profile, going into thei photos, or Summary etc. etc. it’s all cropped on the side (iPhone)..Version: 1.17.9

Slowly getting worse.This app has for the last year or 2 got progressively worse. The infuriating way it skips to random videos after a video has finished. The seemingly more common crash right at the start of the races. And recently the most annoying is the block on streaming live content via Airplay. Works fine for pre recorded stuff but blocked for live, so you can only watch the races on iPhone etc. not stream it to a TV. Making me question my renewal for next year. I’ve been a subscriber for nearly 20 years..Version: 1.15.7

Goes from weakness to weaknessThe app is not a GP bike. Modifications every few minutes are a bad idea. Rarely can an organisation have invested so much in both their app and website for each iteration to be a backward step. In the current app for IOS, whether on tablet or phone, the data is not live, Timingpass function unavailable, and the much-changed layout is not user-friendly. Try finding times for today’s sessions during the day itself. After cajoling my tablet to use the website, rather than the app, the Timingpass subscription element was eventually available using a browser. Having reviewed prior iterations of the app, and as somebody who watches all GP events, Dorna increasingly favour sound bites, tailored for social media, and a sales platform for tickets and merchandise. They really fail to deliver the basics, i.e. what is happening on track now..Version: 2.0.6

New app is terribleTo Dorna, As a father, business owner and busy man with not a lot of free time, I feel that you need to know that your OLD app was user friendly. I miss your old app. I will NOT be renewing my app subscription next year, at a cost of $230AUD. The new app does not offer the same viewing support as your old one. I was able to log on and watch replays 30 minutes after the events completion. This service is unfortunately no longer offered. You also used to offer the highlights within the videos. This is sadly no longer available. Sometimes the replays are now not available for up to 48 hours afterwards. By which time it’s already on the news. Making the app void. I’ll keep my money..Version: 2.0.5

Not the bestThis app has amazing content and does mean you don’t have to miss a race but it is very confusing to navigate. It works quite well on our Sony Tv but the on the Ipad it’s terrible and you cannot air-play on either Ipad or Iphone, you only get sound, which is very frustrating. The app is so slow that videos can easily be double loaded causing an echo effect (took me ages to figure that one out) and the timing of the races for one race was completely wrong on ‘your time’ all weekend right up until about an hour before the GP! We mostly watch on catch-up but the spoiler free option is hopeless….if you can even find it ( I did once by accident and have never managed to do it again). Honestly I would expect so much more finesse for the price of access and the lack of Air-play support is appaling..Version: 1.17.6

Terrible, glitchy appI’ve had this app for years and it just keeps getting worse. Can’t login, videos won’t load, it takes several attempts to get a race video to work, sound lags behind the video, now (Feb 2022) it won’t work at all. The same issues keep going unresolved. Send them a message and try to ask for help and they don’t reply. Or it takes weeks to get an answer and then they can’t help you..Version: 1.17.3

Absolute garbageGarbage. It does not track what you’ve watched where you left off or allow you to create playlists. Very clunky to navigate. I bought a VideoPass subscription and used it for one day. I asked Dorna for a refund. Dorna told me that because I had used it that I could not get a refund as per the terms of agreement. How was I supposed to know how crappy video pass was without trying it!??? Dorna ghosted me and I ended up using it and will not renew. I’m very surprised that they would take their fantastic content and wrap it in a piece of junk like this app..Version: 1.17.5

AwfulThe app is terrible. A lot of the time it won’t launch meaning you miss sessions you want to watch live. Every time it is updated I think it might have sorted the bugs out but after the latest update it won’t go past the load screen. When it does work, using it is frustrating as the buttons often don’t work so if watching a video and you want to exit it you can’t- you have to force exit the app..Version: 1.11.0

Constant live video problemsThe picture quality is fine, but every few minutes the stream pauses for a few seconds and then skips (sometimes forward, sometimes backward). It makes the races impossible to watch. This is on a gigabit connection and both iPhone 13 pro and iPad Pro m1. Flawless on any other streaming service. Not worth the price of the subscription. For a company so desperate to keep or grow its fan base, you’d think they’d make sure watching their sport is somewhat accessible. Really too bad a bunch of out-of-touch management trying to bring in young crowds but can’t grasp digital media..Version: 1.17.7

Miss the raceI miss the race because of your 🤬 application that doesn’t work. Thank you and do not ask my money at renewal. I’ll go with world superbike instead..Version: 1.15.7

Updated version a complete failSpeaking from 20+ years in technology roles, this is a failed change needing a rollback to the previous version..Version: 2.0.3

Terrible for an expensive subscription!I have found this to be glitchy for the past two years. Always wondering whether it’s going to work well when using It. I dare not try and use any of its so called ‘great features’ such as different camera views or anything like that, you can almost guarantee it’ll not work, or jump back to the beginning or something. Even worse if you try and cast it either on Apple TV or chrome cast.... terrible app! Then today, first race of the season, it doesn’t work at all! It’s not just me either, posted the issue on a forum and lots of others are having issues too! Simply not good enough! Rant over!.Version: 1.9.0

The new version 1.4.0 crashes when casting to ChromecastVersion 1.4.0 crashes when casting to Chromecast on both the iPhone and iPad. Version 1.3.4 worked just fine..Version: 1.4.0

Should have left it aloneThis new update mid season is horrendous. Honestly, I don’t know why Dorna decided to “revamp” mid season but it’s now so bad I struggle to find the latest practice session or race. There’s no back button on some pages so you have to return to a main menu. I mean basic UX for mobile app stuff is just not there, it’s horrible. Your last version was fine, it should have been left alone. I’ve been a motogp fan since I was a kid and I would normally look forward to opening the app (even when it wasn’t great but better than this mess), now I only keep the app for the video and it’s woeful how difficult it is for me to find a practice session or race. Go back to the drawing board Dorna. This is very bad!!!.Version: 2.0.3

The worst app strikes againEvery time this app or their desktop version is updated, be ready for a round of misery. You are logged in but cannot access content. The TV version doesn’t even give me the opportunity to find out what to do, it just asks me to subscribe, which I already am. I use F1 app, Netflix, Uoutube, and many others, NEVER a similar issue. With MotoGP there are never ending issues. And good luck streaming with a phone (I am on the USA with top notch internet/Wi-Fi/cellular service). I would give them a zero if the option was available. Worst app in existence in the world of sport since 2011 when I first used it.Version: 2.0.6

App navigation is terribleAfter subscribing for multiple years your “new” development has rendered the app unusable. Cant even find the actual race, without news telling you what happened already. My subscription anniversary happens this month and frankly I am not convinced I should.Version: 2.0.6

RubbishYou pay a massive subscription for this and then they produce an update which you can not watch on a smart TV. It doesn’t even have a no spoiler option. Shambolic.. why would you launch something which doesn’t even work? (And they ignore you if you complain).Version: 2.0.3

You need to fix this!Picture quality drops to fuzzy haze reminiscent of tv in the 1970’s. At first I thought this was a connection issue on my end until I realised the picture dropped at exactly the same point when you re-watch it. Yes you need to re-watch it as it drops out or freezes, resulting in the app going back to the beginning. This is so bad that I have not managed to watch a single practice, qualifying, warm up or race without multiple resets. I have done all the usual things to try and stabilise it my end but the situation persists. I won’t be resubscribing for this service again unless I get a substantial discount AND they fix the issues on their end. It is disgusting that you have been paid so much, by so many and your service is not fit for purpose..Version: 1.17.6

Good because there’s nothing better right nowMuch to improve.Version: 1.15.4

Please fix the fast forward/sliderThis season (2023) it impossible to fast forward or rewind using the slider on iOS. Pressing + or - 10sec is not an alternative. Please fix it. Otherwise a great app..Version: 1.18.2

Was a Great app!Latest version is rubbish, cannot see results, from practice. Even logging in doesn’t help. What used to a fairly intuitive app, is a complete mess. App tells me results are loading and never appear. Why spoil such a good app, it’s completely put me off using it. Just put it back as it was..Version: 2.0.2

Didn’t show MotoGP raceWe watched the moto3 race but when MotoGP race was about to start I was asked to login again! On logging back in, the system was unavailable. I tried all my devices with the same result. Mysteriously everything was working once the MotoGP race had finished. Conclusions. To much money for an amateur app and if you want to watch MotoGP racing DON’T use this app. Refund applied for!.Version: 1.15.7

Needs workThe old version from last year had a more logical layout and was more responsive. The new version for the 2017 year doesn't want to work with airplay on 6s. The airplay icon is missing so can't stream to Apple TV. Works from iPad but latest update now broken. Various other issues. Basically a big step backwards. The racing however is, as usual, brilliant..Version: 1.3.3

Regressive, worst version of an appIts a paid app so it should work or else what’s the point of paying for it, fix it ! Have already discontinued automatic renewal of subscription..Version: 2.0.2

Horrible with apple devivesIt constantly locks me out and is incredibly frustrating to log back in, in many cases I just give up because I can’t log in with my Apple ID . The subscription is expensive and to have it not working is unacceptable..Version: 1.18.4

HopelessI’ve had the MotoGP Video Pass for over a year now and it didn’t start to bad, but as others have written the issues get worse and never improve. IOS login issues during races have occurred multiple times this year and again last week 2 laps into the Moto3 title decider race ! Now regular issues with casting from IOS or viewing via Google TV, which are not related to Wi-Fi or BB (no issues with Eurosport or other TV apps). Moved from BT as couldn’t stand their commentary team but at least there app works faultlessly. Have raised multiple faults with the support team who respond courteously but clearly the tech team and or their platform can’t support the user base. Hopeless….Version: 1.16.0

Confusing redesignI have been loving this app for the past year. However the new update has made it virtually impossible to navigate. There is no spoiler free version so when watching races that aren’t live it’s hard to avoid spoilers. The in video feature of tagged important events has vanished which was an amazing feature for navigating to important events. During the last day of a race the schedule tab for that race completely disappears as it’s now not an upcoming nor a finished race making it hard to navigate to old videos from that GP. As someone who can’t watch most races live this is very difficult to use. Currently the app is crashing every time I click on live race..Version: 2.0.2

Needs improvement for the priceI’m not a fan of constant changing of API’s but this app needs a major overhaul! I’ve paid for the video pass for over a year now. By far the most expensive service for video content I’ve ever paid here in the states. Yet, they have never fixed the buffering issues and playback bugs. I’ve complained about this in the past, but maybe with Dan Rosomundo joining the team, maybe he can make something happen. Hire some “you tube” guys/gals and get the video experience better! I love the structure with the home menus, articles, news, and the calendar was done perfectly. You can choose videos when look at each calendar event schedule. Keep that! Now, the main reason why I have the app is to play the videos, and that experience requires attention..Version: 1.18.4

They removed No Spoilers viewNo, I don’t want to log into the website for a No Spoilers view as they ask us to do. Why do I want to watch the races on my small laptop screen? I want what I’ve had for the last 6 years which is a No Spoilers view on my AppleTV so that I don’t see who won before I watch the qualifying and the races on my actual TV. They did finally fix the lagging audio issue (only took them 4 years) and the video quality is outstanding as always, but to remove a feature that reduces the enjoyment of the weekend experience is mind boggling. Knowing it took them 4 years to fix the lagging audio issue means I have no faith that they’ll bring back the No Spoilers view anytime soon which is why I gave it 2 stars instead of 3..Version: 2.0.3

Terrible QualitySigned up for this and have to say the content is great but…. trying to watch a race in Australia live the quality continually drops to terrible. Not my Internet connection either. If this continues I will not renew my subscription..Version: 2.0.5

WTH!?I'm paying Dorna 150+ usd to get frustrated and mad for the last six years! Every time I complain they tell they are working on it, blah, blah. For this price, which I would NEVER pay for anything but Moto GP, this app should be the most flawless app on the web! But no, just the same crap service, year after year! What exactly is the problem there? Do people in Europe not know how to make a high quality app? I’m sure you could hire some American talent to make app flawless, like it should have been years ago. I would appreciate a partial refund if you can’t get this together for once and for all. Us Americans deserve good service as we are a big supporter of MotoGP. GET IT TOGETHER!!.Version: 1.15.7

Why do you make everyone log back in after software updates???Today’s software patch to fix the buggy interface was annoying, but I didn’t mind it too much But when I came back tonight to try to finally watch today’s practice session, only to have to download a software update, login (again) and accept new cookies and legal terms?!?!?!! You should be better than this, MotoGP, stop penalizing you users for your mistakes. As someone who has been a paying customer for over a decade and has attended numerous GP’s in person, i am deeply disappointed that the app doesn’t live up to the standard set by the riders and teams that you broadcast..Version: 2.0.6

Joke that is not funny 🤬🤬This site is very poor needs updating.. I am sat trying to watch live free practice sessions and the site is asking me to pay again although I’ve already paid for the year. there isn’t any customer services either except email and you never get a reply so annoying 😡.Version: 1.15.7

Worst update everI canf believe moto gp season is almost over an this app is still on developing stages,it should of never been update from the old version,even the web site is bad….im happy racing is almost over so i dont have to deal with this garbage any longer..bring back the old web site and app… App developers sound like honda and yamaha management promising good things are coming but nothing but empty words.Version: 2.0.6

How?!Update: they’ve added a no spoiler option at least. Now they just need to bring the Apple TV version up to parity. The old version of the app wasn’t great and while they’ve made this one more polished in appearance, they’ve somehow made it functionally worse. There’s no longer a “no spoilers“ for a start and things are just more difficult to get to. Unfortunately there’s not really any other option. The web site is just as bad..Version: 2.0.6

RefundYou’ve ruined the appletv app, no spoiler option, no past races, I want a refund! I pay for the subscription to able to watch it on the tv, no by casting it through the app or laptop. You know what they say, it cost half as much to keep a customer as it does to make a new one. I this instance you’re losing a long time fan and subscriber.Version: 2.0.1

ClunkyIs this someone’s first try at making an app? There’s friction and dumb design decisions at every point - constantly logs you out - Home page is buried in a menu - instant spoilers on the home page. - asks you to subscribe when you’re already paying for videopass??? - Doesn’t allow you to watch videos in portrait mode - changes orientation when you zoom into images..Version: 1.17.7

Beyond uselessSo I can watch F1 and all types of other streaming services, but for this ‘updated’ experience I Ned a new iPad so it will run the latest software. Wish I had known before I paid my annual sub. Shames there isn’t a zero star rating.Version: 2.0.1

Utter rubbishI dropped BT sport and subscribed to this app. We haven’t even made it to the first race and the app isn’t working already. Thoroughly disappointed. When it does work it either pixelates or freezes. The picture quality is so poor it looks like footage from the 1980’s. There is no vibrancy to colours, Qatar is so dark it looks like the lights are switched over off. I need to find out if I can cancel the subscription. At this price we should watching in 4k if you can’t make an app that works why don’t you give the rights to Netflix..Version: 1.9.0

Video functions are no longer workingNot sure why but the app will not play any live streaming or past videos. I just get the video play back screen asking me to drag and drop but giving me no options to drag and drop anything. Really disappointing..Version: 1.3.4

Mediocre as alwaysBack then, the app wasn’t the best but at least it was super easy to use. Now they completely redesigned the app, its completely unnatural, super hard to use and find things, and on top of that, it crashes when you are trying to see live stream for some sessions.. I missed a race because of that, and now I can’t even see the press because it crashes. Dorna needs to get their things together and get things done right! Especially since the subscription is more expensive than any other out there. Time to hire competent people and stop the family business model..Version: 2.0.2

Just horribleKeeps asking me to sign in despite being signed in Update over the break is not only ugly but just doesn’t work…. Cannot watch the racing on the app Have to use the website instead .. which is even uglier and with the sizing does not display the full title so it’s a stab in the dark to which session you will watch , but at least it works Just horrible … I pay good money for this.Version: 2.0.3

Notifications no longer workThe upgrade to this app has gone backwards if that is actually possible. Do not waste your time downloading this app 👎.Version: 2.0.2

I’m not paying for this junkSo, I installed the app on my iPhone and iPad, got my credit card out to pay for a years subscription, but the app is hopeless. I can’t find any way to buy a subscription and the app behaves in a very sketchy manner. I looked at the reviews and saw that lots of other people have been having the exact same issues since October last year, particularly with apple devices. Dorna has had five months to fix it, but have done nothing. I will carry on watching it through other channels, no way I am paying for such a shoddy application..Version: 1.15.3

Audio & Video timing doesn’t matchI’ve just paid the best part of £100 GBP for a half season pass so I can watch the GP live and previous races. Having watched a couple races now the audio keeps glitching/ repeating and doesn’t match the video feed which is very annoying. I have tried with WiFi connection and mobile data. Nothing makes a difference. If I knew this was going to be an issue I wouldn’t have shelled out such a large sum for a very poor service. Hopefully this can be fixed..Version: 1.15.7

Continuously badMillions of dollars pouring from MotoGP’s video streaming subscription model, yet the app is still trash as before. Video — make it work! This app unfortunately still doesn’t deliver it with all today’s technology, 3 out of 5 times it won’t play the most recent content..Version: 2.0.5

Should be betterI dream of a day that they take this app seriously, and work out the glitches and update the feel usability of it. I am Currently stuck on the “update your profile” prompt as others have mentioned and have abandoned all hope that i can use the app until they come out with a much needed update. They also have a Fantasy MotoGP league option on here that allows you to create or join a league, which sounds amazing. I enjoy playing with our league but sadly this is also an area that could use some improvement and enthusiasm from the creators..Version: 1.15.0

TerribleBeen using the app for years. The new version is terrible, difficult to find anything. Aint broke don’t try to fix it..Version: 2.0.5

MotoGPWatching Argentinian GP. Or trying to, app kicks itself back 15sec every few minutes. Watching on a new, calibrated 4K tv and image is washed out. Barely HD let alone 4K. Dorna get your stuff together..Version: 1.9.1

Horrible appApp doesn’t play videos properly. 2 different voices can be heard at the same time on commentary. Has been like this for months and makes it absolutely unwatchable. Don’t know how they haven’t fixed it.Version: 1.17.7

2023 Mid-season updateThey seem to have put a lot of effort into hiding the only reason people subscribe. Getting ready to watch Silverstone FP1 and it took me 10 minutes to stumble upon the live feed. Dorna, please don’t fall victim to the false assumption that change and progress are the same thing. Shuffling everything around and making it difficult to use is change, but it is not progress. Please bring back the ability to have the application open at the “no spoiler” page and have the “live feed” play button visible when the feed is live..Version: 2.0.2

Connection errorI’ve tried everything and never been able to connect with the same credential that I am using on the website with my account..Version: 2.0.8

Latest version is awfulYou can no longer navigate the app without knowing who won the race !!!! Bring back the old version that gave you ‘no spoilers’..Version: 2.0.5

Dorna... always sure to charge, but falls short on deliveryI would understand if this app was $20 for the year, but it’s $130. For that price, it should work flawlessly EVERY time... nope, won’t let me watch the races, just keep taking me to the login screen for VideoPass even though I’m logged in already! What it will do though, is spoil all the results for you on their feed! First thing to pop up! I know the results so far for Brno 2019, and lost interest in watching the rest of the weekend. Matter of fact, this will probably be the last time I purchase this. If I could give it zero stars I would. And the fact they try to charge you for everything, like the timing or the live tests... greedy greedy Dorna... at least make your stuff work right if you’re going to charge for live timing separately... Besides, MotoGP has become boring, just change it to the Marc Marquez show and call me in a couple of years when it gets exciting again... maybe, just maybe, by then you’ll pull your heads out of someplace dark located behind you with the performance of your “app”.Version: 1.11.1

Worst appWorst app on the planet…. You pay a lot of money to watch the races in real time and the app repeatedly fails..Version: 1.15.7

VERY POOR SUPPORTEvery time I encounter an issue there is no help. Twice now I tried to log into my profile and the log in said wrong email/ password combination, so I tried to change the password again but still waiting for the new password to arrive in my in box.... No issues renewing my subscription, money just went right out! Go figure!.Version: 1.11.5

Chrome cast buggingGréât app for MotoGP fans, stream from devices to Chrome Cast, the streaming is annoying cause voice is cutting and videos lags..Version: 1.11.3

Unable to Log In to Live TimingFurther to my previous comments, after subscribing for a number of years, and for this year (2022), I tried to log in to live timing and was unable to do so. I have used live timing this year on my iPad, iPhone and PC. I contacted their customer service and received a note stating they didn’t have the ability to see my login history or previous purchases. I strongly suspect mine in not an isolated incident. My note by return let them know that after all the problems I (and others) have had with their add, and having to deal with not being able to use a service that I have paid for (again) the lesson I have been taught is I don’t need this app and the hassle that comes along with it. I hate not being able to use something that I have paid for and worse, not receiving help when I have asked for it. If you like apps that fail periodically and are willing to put up with customer service that is anything but, this is your app..Version: 1.17.7

Keeps asking for updated detailsKeeps asking me to update my details. Contacted the help department who told me to log in through the web page. Not good enough. This has stopped me from purchasing the season video pass as I don think It will work. Get the app developer to fix!!!!.Version: 1.11.5

Please fix this app...!!!MotoGP racing is the best it’s ever been. The sport deserves a world class product that’s seamless and user friendly. Especially considering that this product costs $200 a season I expect an amazing experience. The app itself is a nightmare to negotiate. Just trying to press the “play” icon is a hit or miss affair. It can take up to 20 seconds to respond and play the video window if it responds at all... It’s punishing to wait whilst the app catches up with commands. I don’t want to appear overly critical but the app appears to have been designed by people that aren’t world class in their respective fields. It’s awful..Version: 1.10.0

Please wallpaper remove spoilersFor god’s sake remove wallpaper spoiler from the Apple TV app. You have added spoiler free experience, but now just ruining it with the wallpaper which is displayed before you open the app (for example, showing pole winning lap)! This is ridiculous considering the money we all pay for the annual MotoGP subscription..Version: 1.15.7

Stunning 1080pOkay. I downloaded the app because I have been getting into Motogp lately. You will not see a single cent from me. I have been subbed to F1’s app for 7 years, it’s 10 bucks a month and I get the same features motogp’s app does. Motogp wants 43!! dollars a month for the same product that’s laid out worse. I’m in awe, talk about sticker shock when I saw they expect me to pay that amount..Version: 2.0.1

Must do better, probably won’tThe app is so buggy that one can’t help feeling that Dorna puts as little money into it as they feel they can get away with. It’s a shame because the high cost of the VideoPass ($170) deserves a better platform (as do the customers who pay the high price to watch a quality product that seems very well funded in every way apart from their app and internet offering. I’ll keep paying it because I don’t have any other options but I’m not happy about it. As a customer (and more importantly as a fan) I feel taken for granted and under appreciated. Dorna must do better although they seem unlikely to do so..Version: 1.15.7

Paid for 2019 ......shows me as not paid??Just paid today...March 10..hell of hard time getting in! Saw the Qatar race.....then got booted out! Now can’t get access to videos...tells me I am not a subscriber, and I don’t know what todo???.Version: 1.9.0

Would like a refund pleaseThis app has been playing up for months now on Apple TV, it keeps asking to enable cookies then freezes,I’ve then got to either delete it or reboot the tv only for it to keep happening, it never seems to be able to refresh to the latest content on the spoiler free section, instead you’ve got to change year then change back again, why can’t you fix the app please?.Version: 1.15.7

A bit disorganizedIt feels not as organized or easily laid out compare to the F1 app.Version: 1.18.4

RubbishSeeing as they own MotoGP, the content they supply is complete crap, most is rehashed and repeated. I just paid for the 4 test video pass, admittedly only a €1, but that was still too much, the cameras only covered the Valencia test and that was on bt sport anyway. You have to purchase live timing separate, surely if you sell a video pass and there is no video feed you should get the timing instead. Be careful as well as it is auto renew and they will have €179 from you..Version: 1.9.0

Terrible AppIt appears that the app “updated” during the 5 weeks summer break. But what a terrible update! It is unorganized highly anti-intuition. Difficult to navigate and to look for the videos I want to watch. The no spoiler option is not really no spoiler. You still need to click on the picture of the race weekend you’re looking for and once past that gate all no spoilers are lost. If you click on “riders” you don’t actually see the rides face or name; just the top portion of their leathers and you have to guess who it is or click on it. There are minimal interviews available after the race to watch. On the practice or qual videos the “ambient” setting is gone. On all race, practice, qual videos the hash marks on the bottom video status line, denoting a significant event during the session, are now gone. Congratulations MotoGP video pass. You’ve managed to go backwards in the update and create an unwatchable app..Version: 2.0.2

App update is terribleThe v2 app is terrible compared to the old one. Cannot login to video pass with credentials I have been using for years and the layout of the UI is poor. Sadly you took a nice well functioning app and ruined it. Can we go back to v1? Already commented to your customer service team via the app..Version: 2.0.1

Amazing Job!You’ve outdone yourself with this app, just when you thought the previous generation of this app frustrating to use you went a make something 10 times worse. Nice work! Thank good I’ve lost just about all interest in anything Dorma has to do with, the fans are what generate income for you and you seem to have forgotten that at some point. Off to watch super cross . . . ..Version: 2.0.3

Pretty, but freezes or drops outThe new app looks great but unfortunately it fails at its primary task which is to watch the MotoGP. The Apple TV app is useless as it drops out immediately, but even on iPad it constantly freezes, pauses and drops out. Very frustrating given I can live stream Premier League football seamlessly on both devices..Version: 2.0.5

Bad updateThe app was great ! But after the update its really bad, cannot even see the press conference, cannot see anything when you go on the race screen. everything is so hard to find lol Not great at all and cant cast on tv anymore Hope you guys will correct that soon cause for 40$/months it better be better than that to be honest.Version: 2.0.2

App won’t loadApp won’t load after recent update. Recent iPad with latest software will not work at all. Also site is slow whenever watching live..Version: 1.11.2

One star garbageAbsolute crap app - iOS Roku Apple TV all apparently programmed by baboons as it never works - buggy as hell - pay a premium dollar get a garbage product..Version: 2.0.2

GarbageTakes forever to load, often forgets my video pass subscription. Fix is logging out, and re logging in 🤷‍♂️.Version: 1.15.7

Roger OverandoutGenerally very poor streaming on race days, especially of the MotoGP. Problems occur on both my iPad and iPhone, and has proven problematic at a number of venues, private and public where I access internet. I am Australia based but have had problems overseas also. As I say…generally on race days, practice days fine and video replays are fine..Version: 1.18.5

Commentary & video out of syncBeen using this app for a few years now but have spent a lot of time in the back catalogues lately. Been ok but into 2018 and the video and commentary goes out of sync constantly. After 5 minutes it’s about 20 seconds or so out. Completely ruins the experience. Watching live is equally frustrating with it dropping out. I love MotoGP but considering changing how I watch it. There are better ways I’m sure..Version: 1.14.1

Not working….. againHad the MotoGP app the previous two seasons with no problems that come to mind. But after signing up this year through a apple email I’ve had four different times where it won’t allow me on the app. I have missed the first MotoGP through no fault of my own & now after getting the logging onto the app yesterday , I find that I can’t view the British MotoGP, even after deleting the app and doing as previously, very frustrating..Version: 1.15.7

Is this a joke?This is by far the most unintuitive app I have ever used. It is literally impossible to take advantage of the expensive subscription. Whoever wrote it cannot be a motorsport fan that it’s for sure. Some coders think they are clever trying to be “fancy”. You could not be more wrong. The previous version was clunky but at least the app had access to all program features..Version: 2.0.2

Woeful and just so disappointingHi, I just updated to the latest version of the IPHONE Motogp App. Guys, I have had this app for years now in its different versions. I am pleading with you to get a new app developer. It looks terrible on the iPhone. It’s menus are cluttered and clunky. You can’t press on half the menus and tabs properly. It’s slow. It’s is just disappointing for all MotoGP fans. I still can’t remain logged in just like others have complained. Your fan base deserves so much better. Take a leaf out of your very own superbike app. It is a thousand times better..Version: 1.11.1

Promises, promises…where’s “no spoiler”?You’ve been promising no spoiler will return in a future version for a long time now but don’t define when that is. At least with the iPhone app I can find what I’m looking for through the calendar but there is no option for that with the AppleTV app. Can’t even find past races anymore on the AppleTV. I agree with other users. Revert to the previous version of the apps that do have that functionality until your developer gets their act together and provides all the features we users/supporters expect. I’ve been a subscriber for 7+ years now. Get it fixed, yeah?.Version: 2.0.6

App forgets your logonAnd when you go to logon again, you see the race result! Apple TV app currently unusable due to freezing on a cookie request page..Version: 1.15.7

Glitchy appAlthough the app is usable it's functions do not always work. Red fast forward bar does not work on iPad and some videos do not open. Works better on website..Version: 1.18.2

Going backwardsI don’t know who built the new app for you, but they should be ashamed. The amount of bugs in this release is ridiculous. For example, on my iPad, running iOS17, if I press the back button while a video is playing, the audio keeps running even though the video has stopped playing. If I then try to go back into the same video, I just starts again from the begging and I then have dual audio streams playing from different parts of the video. Other issues include commentary with frozen video, huge delays in videos playing, or video just not playing at all. Do you take us for fools? I’m paying for a service and getting the most appalling results I’ve ever seen from you. Fix this quick or you will lose customers hand over fist..Version: 2.0.6

Live StreamingLive streaming breaks down every few minutes, don’t you guys watch motogp? Please fix the streaming, it’s been years. Dorna!! Wake up!!.Version: 1.15.7

Terrible AppLogin on Samsung tv app is clunky and prompts the app to ask for log in details sometimes when you’re desperately trying to log in to watch the start of the race… I love the content on the app, it’s great fo hear all the riders feedback and recent video clips. However, the app is of a poor quality standard for such a professional organisation. Kayo has a good streaming service that allows you to watch all of the main events, all practice sessions, qualifying and the race. And it offers this service cheaper too… It’s a compromise to miss out on the great additional content but frankly, if this is the best Dorna can do for the price charged, then I’ll stop subscribing on principle that I am being ripped off. Lift your game and please consider allocating some capital towards improving the user experience before the loss of subscribers and revenue forces you to start taking these comments from this feed seriously..Version: 1.17.7

Ruined itYou have removed everything good from the old version. The filters for searching videos are gone, the no spoiler section is horrible. You have gone from a simple intuitive layout to a complete mess, I assume because you think it looks cool. This goes for the website, the Apple TV app, and the iPhone app. Speak to the people that use it, not just your marketing teams and developers. Updated: will my annual subscription be cheaper next season considering I am getting so much less for my money since you “updated” the AppleTV app and took such a big step backwards? You really are providing less with this new app. Do you want me to give my money to TNT instead?.Version: 2.0.6

DireThis app is awful! I’ve been using it for a few years now and it doesn’t seem to improve. I’ve given up trying to watch the races live as I get loads of stuttering and freezes (despite having some of the fastest internet speeds in the world). Once the races are over and they’ve, eventually, made them available for catch-up I have no problems whatsoever. I’ve come to the conclusion that they haven’t the capacity to service their customers all at once. I’ve emailed them several times and seem to get the same automated response, check your speed, try setting to a lower level etc. If I can watch BSB on Eurosport app with no problems I cannot see why I would need to alter my settings for MotoGP..Version: 1.15.7

Terrible serviceI purchased a season pass as I lost BT Sport this year. Wish I hadn’t!! The app no longer syncs through my TV so have to watch on my iPad. The commentary is awful, no pre race build up, grid interviews are audio with no video. Wouldn’t recommend. If you have the option to get BT sport pay the extra. Definitely will not be renewing my season pass! This is dorna for god sake, it should be the best viewing experience/platform.Version: 1.18.4

Audio and video keep losing syncAs above, watching races is now a frustrating experience. I used to love this app, been a subscriber for many years. I think this may be my last year, I now more often than not go elsewhere for my MotoGP coverage due to the frustration with this service. Looking at the recent reviews I am not alone, dorna clearly know about this issue, not only from these reviews but I, along with many others have complained and there has been no improvement. They just want our cash..Version: 1.15.7

GarbageThis 2023 app on Apple TV and mobile is trash. The navigation is awful and layout is like a 2000s era website that was forgotten about. With the amount of money people are paying for the video pass, why is this so BAD?!?! I’ve had 99% of races spoiled because of the layout. Can’t even view old races. Fix this you bums!!!.Version: 2.0.6

JokesI can’t even watch live race on iPhone 13 it shows white blank screen, biggest scam app on the history.Version: 2.0.9

FrustratingI have had this before and given up with it. Same S*#*# different day Now I remember why. I can’t log in again it’s sad your app is killing your sport, lift your game..Version: 1.11.5

Quickly becoming unwatchableBetween the persistent audio sync issues, now “a problem occurred. Try again later” this content is becoming difficult to watch. I love the races and commentary, but when there have been technical issues across all platforms for years it gets hard to justify paying for the subscription..Version: 1.17.3

SyncLive timing is out of sync with the video stream. No matter what you change, you can’t get it closer than 30 seconds out of sync?! What’s the point in having live timing if it isn’t live?.Version: 1.14.1

This app is terribleHave been paying for this app for years and will not pay for it again. Sheer laziness in ever aspect of this app - videos only, no readable news, results are not available for hours and are impossible to load when they eventually turn up, live timing constantly freezes and the tech support say there is no issue, guess they don’t bother to read the reviews. Won’t be wasting my money next year..Version: 2.0.8

Replace itSurely Dorna can divert what would end up being a minuscule portion of their profits to developing an app that is user-friendly and actually WORKS. This is one of the worst apps for a major sporting federation. There is no reason for Dorna to be so cheap when it comes to developing an app to represent the great sport of motorcycle racing.Version: 1.17.5

Love MotoGP, hate the appEither on iPad or AppleTV 4K, this app is horrible. It seldom works. Very frustrating for the amount payed for this poor service. The menu shows that the practices/qual/races are ready to be streamed, but you get this spinning arrow that leads to nothing..Version: 1.15.7

Very buggy / not as promisedPaid up for the timing subscription as it includes audio commentary. As far as i can tell this is only on the “legacy” version, which crashes every 2-3 minutes at the moment. Not great. I had the video package several years ago and that was similar. Race days would normally result in lots of frozen videos or crashes in the app. Was expecting better for just an audio stream..Version: 1.9.0

Terrible app and serviceThe app never worked correctly In order for me to view the content I paid for I constantly needed to “ restore” my purchase. In addition I was never able to view paid videos on my PC which I should have been able to do. The app support is terrible the only thing they could suggest I do was log into the app with my Apple ID then log in on my PC which according to them would link the 2 accounts this didn’t work. Dealing with them was made extremely difficult because they are in Europe and I’m in the USA so it took days for them to even respond. I’m a huge MotoGP fan and it wasn’t worth it don’t pay for the video pass.Version: 1.14.1

Best riders and manufacturers with an average broadcast serviceIn the past 11 years of being a subscriber, the innovation and the down to the skin motorcyclist interest has evaporated. Update!!! The new app is quite a disaster because non of the top news are listed on the top! I figured out how to customise this crap but it is consuming energy and patience . I don’t find it user friendly nor easy access. Please guys change the layout . Thank you. Tech talk, garage visits, insider informations and more details are disappearing. The e- nonsense is increasing. ( The metal difference between a rider and a virtual gamer is non bridge able.) Shoulder cam VS cockpit cameras of the old area is non comparable! Why the boring dry talking is increasing and the down to earth tech compared knowledge is non? Long empty talk is the future? The well respected Simon riding the bike around the circle and explained that keys of the circuits is no longer available… sad. Please change direction to the innovation of the rider’s feeling not to the virtual stupidity. I’m happy to give you ideas what are closer to the riders… Respectfully.Version: 2.0.5

Often problems to watch the racesIt looks really nice the app but I am suffering often problems to watch the races. I have my subscription since some years but the recent races it has been a nightmare to watch the races because there is no way to log in. The recommendation from the support is to log off and log in again, or even reinstall the app. In spite of doing that it doesn’t work. You open a case with support and the first answer comes three days after. So there is no interest to watch the race by then. The app is not working properly The support is extremely bad This subscription is more expensive than F1 TV and the app is far and beyond worst than F1TV.Version: 1.15.7

JunkThis app flops in every way. How a developer and then a customer, could possibly think they have done well with this is beyond me. Scrap it and start again..Version: 1.14.1

Used to be brilliant is now awfulI have had this app for over 2 years… worked a treat up until January this year when I renewed my subscription, never works now and can’t even log me in. Zero customer support through the app on the rare occasion it lets me log on to rectify the problem.Version: 1.15.7

PointlessIf you don’t want to watch the MotoGP this is the app for you, great when not watching live. During live race your have the pleasure of live feed freezing and then trying to catch up, as the action unfolds your be guaranteed to see nothing as the screen buffers and try’s unsuccessfully to catch up. Also listen to two commentaries as the out of sink and then finally freeze again. Absolutely pointless and a waste of money..Version: 1.15.4

No more AirPlay :(Amazing highly competitive racing absolutely recommended viewing, but the app and Dorna? subscribing for years would not miss a race, till no more air play? Told to buy new Apple TV and download Apple TV app. At the cost of subscription I expected more..Version: 1.17.7

Audio Sync IssuesMotogp is the best form of racing there is. The app is full of quality content and has a modern UI. That said, the lingering audio sync issues make the viewing experience very poor. The audio will fall back by 10 seconds quite frequently which creates a huge distraction from the race. At the premium price this service comes at, this really should not be a lingering issue..Version: 1.15.4

Unusable in the Southern HemisphereFrequent drop outs and stutters. Let’s not even talk about the complete outage just before Silverstone in 2021. They need for more CDN’s down south and need to fix reliability, esp for the prices they charge.Version: 1.17.4

App and Support are TerribleKind of furious that this is the only way to watch my beloved Moto GP. The app is not badly designed but it doesn’t work well. My main problem is the audio goes out of synch with the video about 50% of the time making the races unwatchable. The other audio options don’t work well either. The price is outrageously high and there is not option to have alternate announcers. Hearing them fawn all over certain riders and use the same stupid British cliches over and over is maddening. Trying to get support is laughable - like calling the tech guy who only knows to say, “have you tried re-booting.”.Version: 1.15.7

Dorna sucks!I have subscribed to Motogp for 5 years and it never fails that this service fails to deliver. For instance, the first race of the year and their system has been down for the moto3 and moto2 races. This is a complete ripoff. Get it together Dorna or risk losing valued subscribers!.Version: 1.9.0

New appDid Honda make this new app update?.Version: 2.0.2

Terrible experienceThe Motogp App was good, responsive and almost bug free until the updates on first half of 2023. They replaced a native app by a mobile web experience that is buggy, does not refresh or update well, does not recognize our MotoGP Video Pass even if we’re logged in, always redirects to the browser for news were we need again to login… This is Dorna trying to save money and making the subscribers life a nightmare..Version: 2.0.5

No airplay, not going to happenAfter buying a year sub and downloading the app to watch via airplay (clearly on video screen) but it does not function. Tech support tells you to go buy a stick of some description so as to get this basic functionality, nah don’t trust this as next month you’ll be forced into another purchase as they will cripple that too. Don’t bother subscribing… I won’t again, there’s other ways to watch the race free..Version: 1.18.4

TerribleIt wants to update my profile anytime time I do anything, but it can’t save the changes. So it asks me over and over on every action I do with it to update my profile and blocks the screen. Useless app.Version: 1.9.0

App just doesn’t work like it shouldBeen trying to watch previous races that I have missed live with the app on my iPhone and that’s almost impossible. First of all it’s pain to just find those previous races and then you finally find them, tap the moto gp race and you’ll get moto 3 race instead! Tap back arrow but the race is still going on at the background, no matter what I do. Only way to get it to stop is to close the app and try again with same results. I have tried with several past raves, same thing. Review link takes me to wrong race. Old version of the app was sooo much better and easier to use, bring it back, please. I’m a paying customer that can’t get what paid for. Most likely won’t renew next year if it’s like this..Version: 2.0.9

Still No Spoiler option!Update: still no spoilers option, this means ever single race had been spoiled since this update. So basically MotoGp wants you to watch this live, ok, too bad it crashes and goes pixelated every 5-10 minutes. This is unacceptable for a $170 app. I LOVE MotoGP but this will be the last year I sign up if this option doesn’t come back by the end of the season. Please Please Please fix this. Ive never experience such a terrible app update ever! No more “no spoilers” option, it’s impossible to find the races and qualifying without seeing results. Still crashes like crazy (which its always done)What an embarrassment. Ive been paying for Moto GP for 7 years, this will be my last year unless this is completely fixed. What about the website? Even worse. If it wasn’t an total waste of time id ask for my money back..Version: 2.0.3

UselessIs this app even being supported anymore? Can’t even login because the password is supposedly incorrect even though I’ve tried resetting it multiple times. Tells me my Videopass subscription has ended regularly right in the middle of the season though I have paid for the entire year..Version: 1.15.7

Downgrade in middle of subscription?The app was great, why the change to a downgraded version that barely functions on my apple tv? I want to watch Motogp on a full size screen not a phone, and most of what I liked about the app has gone. Give me my old app back, I paid good money for it and it’s been ruined. poor, very poor..Version: 2.0.1

Improvement required!! 2021The motorcycles evolve...only the App doesn’t. App is generally good for across devices. One major issues I’ve found to be annoying.... VIDEO Play. Currently... 1 - Auto plays with no ‘BACK button’. 2 - BACK button is fundamentally top left like PCs... this app has both top left bottom right.. no constancy. 3- Time tracking needs rebuild cramped not readable on iPhone.. Stick to BACK button being available all pages/content... and stick to top left and will be BIG improvement. Sort freezing On Demand playback!.Version: 1.18.4

My old version won’t play, wants an update…I can’t open the app, tells me I have to update, then update says I need a newer iOS but I don’t want a newer iOS, it does say I can download an earlier version compatible with my iOS but I can’t figure out how..Version: 2.0.3

Worst app ever£165 odd pounds for a years subscription and we can’t even use airplay to watch the races from IPad to the TV, and yes all our other subscription services we have work just fine via Apple airplay. Also, having to wait for whatever ‘live’ race is airing on tv to finish before watching the previous race via the app is also mega annoying and quite frankly useless. What’s the point of having an on demand service when you have to wait for a race to finish before you can watch the previous class 🤷🏻‍♂️ I may as well not have renewed my subscription and just waited for the highlights to come on terrestrial ITV4 on Monday evening. Sort it out Dorna before I, and others, start to walk..Version: 1.17.7

Revamped app is horrendousThis new app is significantly worse than the previous version. The UI is clumsy, the curved corners don’t fit the content they’re meant to display. There’s a faint grey box just floating in the middle of the content inside the ‘Home’ tab. The ‘no spoilers’ part of the app has been removed for some reason, as have notifications for events. The filters on ‘watch’ are visually clumsy and take up too much of the screen, and even more when you’ve actually filtered anything. The old calendar function is now hidden inside these awful filters. And as a final insult the icon for ‘results’ looks like a hand giving you the finger… which is apt given how bad the results of this new app are. Look at the comments on Reddit too, it’s just awful!.Version: 2.0.2

Needs ImprovementWhen you go to read any piece of news, you are unable to play any videos which are in there. That is quite annoying. Then there is no way to access the eSports championship page through the app. Also when playing videos, once the video is over, you cannot quit to the main page. You have to either replay the video and then quit it or you need to play a different video and then quit it. That is annoying as well. Please just add something which just lets you quit once the video is over. Also looking at say the details of a circuit, if the riders are not on the grid currently and they hold a record, in most cases I cannot see what they look like. Please add a picture for every rider even if they aren’t in any of the categories currently. As for the prices, I really don’t get it why TimingPass requires money. Look at what F1 is doing. It should be for free. I mean that is just disgraceful. Dorna, you guys are just turning away potential fans by charging for just the TimingPass. Also Videopass is too expensive. I would never pay like £160 for the entire season. At least introduce a monthly subscription option where you can cancel the subscription when you want to. If you pay this huge sum, then you are just stuck to it. And please add more older races to Videopass. I want to see races from the 1980s and 1970s and 1960s. I want to know the history of this sport beyond the 1990s..Version: 1.12.1

5 steps back. Terrible update!Why!!!??? I prepaid for the whole season, knowing what I was paying for and what app experience I was use to having been a subscriber for years. You have changed the experience for the negative so badly that I sudden feel ripped off. This was a great app on my Apple TV and iPad. Why have you done this? Honestly I don’t understand how you can do this mid-season in good conscience. Why????? The ability to navigate races I may have missed, or watch later in the day simply because of time zones, and not being able to see tomorrow’s schedule on my TV to plan, is horrible. You can’t do this after someone has already paid for your product..Version: 2.0.2

Overpriced serviceThey charge way too much to deliver a product this bad. Audio is always out of sync. Booted me out of app 2 min before live race start. No way to get back it. They make it a hard argument to pay so much for live for it to then not work. Disappointing especially when the are so many Pirate sites sharing it for free.Version: 1.15.7

Always have to update profile!I don’t know why but every time I move from one screen to another the app requests me to “update my profile”. You cannot move past this or close it out. It takes you to the screen to update your preferences and when you do, click save, it says it cannot be done. Not sure if this is their way or sticking it to “Us Americans” or what but it’s quite annoying. I have even gone in and updated my profile and email preferences from a computer in hopes to avoid this to no avail. Other than that the app works pretty well..Version: 1.11.3

Poor serviceConstantly freezes and skips both forwards and backwards meaning you miss some laps or watch other laps twice. I have been a subscriber for 5 years and won’t be renewing for 2022.Version: 1.15.7

Attractive App With ProblemsThe app looks nice. It should be fantastic. But, it doesn’t do the most basic things well. The two things I need most are easy navigation around the app (to see all the latest news), and to easily watch the races. A super basic problem is if I click on a video news story (the typical kind) and watch it—when it’s over there’s no way to go back to the home screen—they provide a selection of videos at the bottom, but I didn’t choose them. Why is there no option to go back to the home screen...it’s one of life’s mysteries that’s beyond comprehension. In short, if it can be fixed to do the two things mentioned above, then it could be five stars. But years have gone by without their realization of this, so it’s hard to expect a change..Version: 1.15.4

Outrageously expensive and doesn’t work properlyThe most expensive sport app to subscribe too, constantly crashes, have to log in practically every time you use it so much so they even sent out emails to apologies but still haven’t fixed it it doesn’t allow multi tasking so can’t do anything else at the same time as watching it on your iPad, won’t be subscribing again, too greedy..Version: 1.15.7

Do the developers even use or test this app?The new user interface is messy and not intuitive. The Apple TV version doesn’t even appear to have video pass option to watch past races and sessions. Also the no spoiler option seems to have been removed now. What was wrong with the previous app? At least it was intuitive to navigate!! This is the sort of stuff that makes people cancel their subscriptions. I pay good money to watch races, not spend hours navigating and searching for content on a poorly developed app.Version: 2.0.3

Why ruining something nice?I can’t understand why you had to replace an app that was working fine, with something so buggy, convoluted, not user friendly like this new thing that is supposed to be an app. There is no straight logic in this new app, finding press conferences is ridiculous, select a session and no videos are there. The app on the Apple TV is even worse. One can only watch the last GP. There’s no way to watch past races. You can only browse video from the last race and that’s it. Again, why did you have to change something that was working fine? The previous version was old, sure, but it worked. I’m paying you since 2007 now, but this last website/app update is making me think twice for the next season….Version: 2.0.3

LaurieIt does not give clear information of when the races are going to be on also the quality of streaming is not good.Version: 1.18.4

Very poor performance.I have used it for a few years (my only choice to watch MotoGP). It is unresponsive when watching, pause/stop etc. If it worked properly the charge for there services would be worth it, as it is they are not..Version: 1.8.4

Fix this app!Over $200AU a year. I love MotoGP but this app is a nightmare to navigate and is forever freezing/failing during live races. World standings and basically all info incorrect. I can’t believe this app is still so poor after having it for years. I had to purchase the KAYO app to enjoy the GP…. And it’s actually cheaper 🤷🏽‍♂️. Very disappointed.Version: 1.17.7

Thumbs down on the updateThe post Summer Break app update is pretty terrible. You’ve GOT to bring back opening the app with a spoiler free option, otherwise you’re going to loose LOTS of subscribers. Time zones matter. We can’t all get up in the middle of the night to watch the race. It’s no fun when you get up, excited on race day and ready to watch, and you open the app and the first thing you see plastered there is who won the race. It takes SO MUCH FUN OUT of it. And, if I’m not watching I’m not seeing the sponsors. Please fix this..Version: 2.0.3


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