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TomTom Sports App Complaints & User Negative Comments 2024
TomTom Sports app received 73 complaints, negative comments and reviews by users. Have you ever had a bad experience using TomTom Sports? Can you share your negative thoughts about tomtom sports?
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TomTom Sports for Negative User Reviews
✓ Was working for a while but now has stoppedI’m not sure what has happened but my device is no longer able to connect which is very annoying. They are really making it easy to select one of their competitors over them these days..Version: 10.0.8
✓ Pros and ConsOverall the watch is great. It doesn’t accurate job monitoring my heart rate, distances, and speed’s. At the gym, the tracking is pretty spot on as well. The freestyle mode puts the best of both worlds together. My issues are mainly concerned with all of the necessary manual syncing and wire-connecting the watch needs. Battery life is not optimal either (often only good for one long work out). If you want to upload music, you must to do it through a PC or laptop. If you have a household that has more than one Apple Music account, it may be impossible to get your music uploaded do to iTunes strict features (e.g. The fear they will have multiple users sharing one account). The watch must also frequently be uploaded to a cell phone via Bluetooth. That sinking has many issues, as often times it can take up to 5 or 10 minutes to get the two to sync up. i’m times I just give up and sync it later in the day. There are a few bugs, but I love the device overall..Version: 10.0.0
✓ Mmmm, won’t sync for me anymoreWas very good until update, now can’t get watch to sync. Have reinstalled app, reset watch etc..Version: 9.0.0
✓ Tom Tom is uselessI thought I’d move from a Fitbit to a Tom Tom thinking it would be better battery wise, what a mistake. Ever since I bought this 3 days ago it’s been a issue, one thing why do I need a computer to set this up? In an age when we either just have a smart phone or a tablet. Then it wouldn’t pair with the App, couldn’t get the body composition working probably. I’ve done all troubleshooting and it still can’t find my device. I’m ready to go back to the store I bought it from and going back to Fitbit. The device and the app are not user friendly, very disappointed Tom,Tom..Version: 10.0.0
✓ Useless devicesAs TomTom announced they were leaving the fitness/smartwatch market 2 or 3 years ago it’s not surprising that devices are not syncing as the app hasn’t been updated since. It’s a real shame they didn’t stick to their word of ongoing support for their devices as some of these were very expensive..Version: 10.0.8
✓ Latest update has removed functionalityI’m no longer able to sync my runner 2 directly with the updated iOS app via Bluetooth, which is really inconvenient. I now have to sync using the cable and a laptop. This has made a great product vastly inferior, and is very disappointing. Keep your fake ‘fitness age’, and give me back Bluetooth sync to iOS. No response from Tom Tom customer service. My next watch will probably be a garmin now. Shame, as it was great pre-update, and worked fine..Version: 9.0.2
✓ How the mighty has fallenWas the best running watch and app combo I have ever used, until a year and a half ago when they stopped updating their app and my watch has never synced to my phone since. Watch still works well..Version: 10.0.8
✓ Fréquence cardiaque de ma tomtom watch multiComplètement nul dans mon cas. Acheté il y an8 mois environ.Version: 4.0.0
✓ Will not connect via BluetoothI have had this watch (with added cost of 4+ replacement straps) for just over 2 years. The last 6 months have been very trying in getting the watch syncing to the app. I have removed the device, tried everything advised via “help” and constantly can only update activity via the laptop. Short of doing cartwheels near the router nothing seems to work!.Version: 10.0.8
✓ Sync on the go !Good to have the ability to “Check in” while you out and about. But the issue with not tracking you indoor cycling distance sucks, and the time to sync seems inordinately long..Version: 10.0.0
✓ Ugh!The app is only reading the movement of the phone not the actual steps/information from my Apple health app. And since I don’t walk with my phone while at the gym the app will show I only did 250 steps (which is walking into the gym) when my Apple health app shows I did 3k steps on the treadmill. UGH! Why is this? I really want to love this app because I like the look of it but if it’s not counting ALL my steps it’s useless to me..Version: 10.0.8
✓ It’s fineIt works pretty well and connects to my watch easily. The watch doesn’t easily display a chart where I can view how many miles i’ve run in the last week. This isn’t necessary, I would just like it. Also, whenever one of my runs is slower than usual, they make sure to tell me that! It’s just not the most supportive app. I recommend linking your account to Strava for a better display..Version: 10.0.8
✓ Very bad experienceThere are a lot of functionalities lost with the new update. Just an example, since last update the app doesn’t access to photos on ios. In setting the option of allowing access disappeared for Sport app. After searching in the tomtom foro without any final conclusion i uninstalled the app and installed again and i could fixed it. The synchronization also sometimes doesn’t work, i have to wait and then test it again..Version: 9.0.2
✓ I did LOVE itSince the latest iOS and tomtom updates my watch and app have not worked together. Tried repairing....A LOT! Attempted all troubleshooting advice I can find and still nothing. ‘Your device took too long, it should work if you try again’. And again and again and again and again! It really should....but it doesn’t! Not even a year old and I will not stay with this product or brand of I can’t get it working. Which is a shame because prior to that I loved it!.Version: 10.0.0
✓ Update renders it uselessStopped syncing after update - wish the updates didn't stuff things up like this so frequently.Version: 9.0.2
✓ DisappointingDoesn’t synch with watch. Will only synch via desktop app..Version: 10.0.8
✓ Map pinch zoom move badly brokenIt is almost impossible to pinch zoom in and out and move around on the map. You change zoom or move and then it just zooms out again by itself. Tapping a km section and using the distance bar down the bottom kinda works, but touch that map screen and it zooms out again. Almost impossible to examine zoomed in detail from a run. This doesn’t stop me using the app but boy it’s infuriating. It’s been like this as long as I’ve used the app (July 2017). Note. No change on this issue as at Nov 2019 Reducing to 2 stars. Note. Just saw developer response from Cameron from last complaint. Cameron said “glad to hear you like it”. He obviously did not even read my comment. Speechless. Down to one star for you. Update April 2020. No change to the above. It’s not possible to give zero stars so I guess we’ll have to leave it at one star..Version: 10.0.8
✓ Too personalAsks you to provide your full name, date of birth and country. WHY? The only information any sports app needs is height, weight, and age (not birth date)..Version: 10.0.8
✓ Watch and app are great individually, but syncing is unreliableIf only my watch and app would sync I would love the combo. The watch feels good, plays music well,and tracks my workouts well. When I can see the workouts in the app afterwards I love the detail. But that’s only when I can see the workouts afterwards. Often the syncing stalls at 9%, so I can’t see my last workouts, and the only way to get them is to let it sync for an hour while I’m not using my phone for anything else. This occurs even with the latest updates for both watch and app. I hope some future update will fix this..Version: 10.0.1
✓ Sync issues-It takes 5 minutes to sync a 30 min walk -my old workouts are gone in the app -app is not in sync with the website -website also laggy with refreshing the data Don't you guys test this before you put it in production? I ran version 6 already, not 4 :-).Version: 6.0.0
✓ SwimI really wish the app had an option for swimming goals, the watch does and I want to be able to pair it with the app for goals. If someone could let me know how to do that or if the app gets a swimming option then let me know!.Version: 8.0.3
✓ Lots of frustration with this app and hardware.The fitness tracker has known problems which Support says a factory reset will solve, and it occurs quite often. Syncing with your IOS iPad is a major task!.Version: 10.0.2
✓ Great when it works but very flakey9 times out of 10, after connecting my watch and phone via Bluetooth, I open the app and see the message “switch on Bluetooth”. I have to toggle the Bluetooth on and off multiple times before the app syncs with watch. Very annoying. Bluetooth on my phone works fine with all other devices.Version: 10.0.2
✓ No longer pairs with my iPadI’ve been using the watch for a few months, it paired fine initially, but no longer. I have tried updating the watch software, checking my app is up to date, and that my iPad is compatible with the app. The app should pair with my watch but it doesn’t. I have also tried a reset on my watch, still doesn’t pair. I can update my stats by removing the watch from its strap & plugging in to my computer that has the Windows app installed, but that’s not very convenient. I also find the Garmin support website a pain to search, all it does is tell me to go through all the obvious procedures that I have already done, a number of times. It would be nice to be able to contact someone directly who can give me an answer to my specific question and not just give me a cut and paste generic answer telling me to do something that I’ve already done..Version: 10.0.0
✓ Great app, but needs socialI want to compete with friends that have a TomTom!.Version: 9.0.2
✓ Needs an UpdateThe app definitely needs an update to adjust to the new iOS system. As I’ve seen in other reviews, the app has forgotten my watch and when I delete my watch from the app, it won’t let me hit “watch” to re-pair my device. Please fix this quickly- using this as a training device. There is a way around this bug, which is to just upload directly to a computer but this app was built for the convenience of having that process on your phone..Version: 10.0.8
✓ What’s gone wrongThis app is okay, not as good as other fitness watch apps. However okay & with the extra information on the portal not bad enough to make change my runner 3, which is a great watch. However since the upgrade to iOS11 I can’t access photos. You have to issue an update to rectify this. It is becoming unusable for sharing workouts! Very disappointed.Version: 9.0.2
✓ Never syncsNever syncs with my tomtom running watch.Version: 3.0.2
✓ Something is not rightIn March, I updated my Spark and the app. Since then, my iPhone and the watch have a great deal of trouble of syncing. Sometimes, the app forgets the watch but the phone does not and I have to remove it from Bluetooth settings and add the watch new. Sometimes I can it it is connected on the watch, in the app, and on the phone, but it won’t sync without dropping it and re-adding. Worked before the big update I did. Is it doesn’t. Would not recommend based on this performance..Version: 10.0.2
✓ Generally good but should read and write with healthHard to review history in the app. Would be easier if it synchronised to health app in full, not just read but read and write. I can go via strava or something similar, but that seems a convoluted solution. With the update - didn’t connect so tried re-pairing. Now it won’t pair. Also the couple of times it did pair the app didn’t show me the latest data for a while..Version: 9.0.2
✓ Great app!I own a TomTom Spark 3 and overall the app is good however I would like to see more of the data the watch collects on swim workouts transferred to the app eg swolf Is this likely to happen? If it does I will happily change the rating to 5 stars! One other thing when you release a new update please outline what improvements you have made to the app in the notes..Version: 10.0.1
✓ Sync problems & lack of noticeI have also been having a problem syncing to my phone. I now know that this is a known problem being worked on. It would have been nice to notify your registered uses of this so we could have avoided a couple of weeks of frustration and resets. Very poor customer service. Updated Nov 23- At the start line of the Turkey Trot this morning and the watch would not work (again). It went back to it’s original date and time when purchased and would not do anything. 2 miles into the run it worked again. Is this also a software issue?.Version: 9.0.2
✓ Syncing is terribleApp is ok but although I am showing as connected via Bluetooth on my iPad app says it can’t find my watch. Have to delete from Bluetooth and readd. Very frustrating!!.Version: 10.0.2
✓ Unable to pair watch using BluetoothThis watch has been great, but now it won’t even pair to my phone using Bluetooth. This is very frustrating, to upload my data I have to plug it into the laptop! Anyone know of a way to rectify this?.Version: 10.0.0
✓ Worst appHaven’t been able to sync with my phone since end of October. Yes it’s up to date, yes I’ve connected to the computer. Interested to read through the other unhappy costumers and what they upgraded/new watch purchases so I can get away from Tom Tom. Not happy with the $400 I’ve wasted with nothing but issues since the day I got it. Never again.Version: 10.0.0
✓ Honestly not worth all the frustration!!This was one of the best fitness trackers I had until it stopped connecting to my device. I have tried everything to get it to connect again, which it finally let me a few times but then it only led to more problems. It would not let me receive notifications (which I had in previous months of using it)! The setting was completely blocked and I was unable to turn it on. I have spent a lot of time trying to figure this out and attempts to contacting the company but it was constantly unsuccessful and a waste of my time. The watch never suffered any damage either, it just started disconnecting by itself. If this brand is still up and running, please help me reconnect my fitness tracker and please help me find a way I am able to access settings..Version: 10.0.8
✓ Can’t use app without internet!I have spent hundreds of dollars on my TomTom watch and cycling sensors... However, I can’t use them because the watch and App require me to login to an online TomTom account to view my heart rate, cadence and gps data!!! There isn’t internet where I ride!!! I have searched for some way to save MY data to my laptop so I can simply view my data, but no way seems to exist!!! Many cyclists and other users have NO need to SHARE our data or have TomTom analyze our data!!! Please develop a program that will simply allow us “simple” people to access our data and save it to our computer!!! A method to download the watch data to a CVS file format would be greatly appreciated!!! Otherwise, does anyone want to buy a cheap bracelet?????.Version: 10.0.2
✓ Good tracking only appThe app is user friendly but lacks in features. It seams limited by the linked Bluetooth device It would be great to be able to do interval programmes.Version: 10.0.8
✓ Use to love the appThe new updated app with all the silly pics does not appeal to me whatsoever. The old format was metrics oriented which is what serious athletes want to see. Use to love the watch and the app but hate the new version. Can you at the very least make the old version still available. One thing I do like with the new version is the gps update with each sync..Version: 5.0.3
✓ Could be awesome but...Needs Apple Watch version. This app writes to NRC and Strava so if it has an Apple Watch app we could have the trifecta of running records. I started with Nike+ Run Club so they have my historical data, my running group uses Strava. If TomTom had an Apple Watch app I could import to both right here. From what I see so far TomTom has it all anyway, and they were part of my 1st GPS Watch too so I’d stick with them, but I can’t see getting a 2nd Watch..Version: 10.0.0
✓ Design less than desirableWhile I consider myself quite adept at tech devices, setup and install of this particular device was user unfriendly mostly linked to design. I used to be a Fitbit charge user, and have to admit that the technology and design of the Tom Tom device purchased yesterday vs the Fitbit device with two yr old technology have not progressed much. Neither the Fitbit nor the Tom Tom Charge devices left me impressed. Example for both ... the synthetic bracelets were not simple / easy to install. It took me a few minutes on the Tom Tom to get both buttons inserted. :-( :-( :-( After a couple weeks, now used to the ergonomics of the design, except the wrist band ... whose design leaves me baffled given all the simpler options available. Difficult to get both it latched. Well ... the inevitable happened, and not really a surprise ... the button that latches the wrist band finally lost itself on the golf course and the charge fell off. Hopefully tomtom redesigns the wrist band to be more user friendly..Version: 10.0.0
✓ Collapse frequently in the last one monthHi, after installing new version from tomtom golfer 2 to this app, it always collapse from last month. It also does not record right steps during golf even I’m walking & using buggies..Version: 10.0.2
✓ Unable to pair for musicI have had the watch and app now for about three years. I have never been able to play music..Version: 10.0.8
✓ Can’t updateUsually pretty good only updating to 9%, not sure why. Redownloaded app, forgot device in Bluetooth, still won’t download fully.Version: 10.0.8
✓ Mixed FeelingsI’ve had my Spark 3 for about 3 years. I like the data it collects but am VERY frustrated with the Fitness Age. I’m 59 and work out regularly cycling, jogging and lifting weights using my Spark 3 and the Aaptiv app. The more often I work out the HIGHER my fitness age is. I watch my points and work effort constantly. This watch makes me feel so defeated, I can barely stand it. I’ve searched online for a resolution and have basically seen only directions on what fitness age is. Signed. Mixed Feelings.Version: 10.0.8
✓ App does not remember the watchThe app does not remember the watch. To sync data I need to delete the watch from Bluetooth devices and pair again. Used to work fine earlier. May be some update screwed it up..Version: 10.0.1
✓ The app and watch won't connectThey seem to have terrible reviews at the moment.Version: 8.0.3
✓ The app wouldn t connect to my watch after the updateInstalled the update on my iPhone, then the app wouldn t “sync” with my watch. I had to “forget this device” in the bluetooth manager and pair it again. Everything seems fine now. I haven t seen any difference from the previous version of the app..Version: 10.0.2
✓ App reliability is now pantsI like this app, good presentation of information, nice graphs and route visualisations. Annoyingly I can guarantee that it crashes every day part way through downloading so I have to restart it and then it works. Update - spent an hour trying to get it to download but watch and app refuse to talk. No update for 3 months, I guess TomTom have given up, much as ALL of my running friend have given up on them, as have I now..Version: 10.0.8
✓ Great app, disappointing productLayout of app nice and easy to use. Downfalls are the constant need to update quick gps, lately it’s every other day and even then it won’t do it through the app so I have to run it through the computer. Battery life is woeful too at the moment, needing recharge every 3 days from a 18month old device. I’ve had to do hard resets on the device a few times since purchasing, TomTom really needs to lift their game. Not sure I’ll be replacing it with another tomtom product...Version: 10.0.2
✓ Syncing WoesI was SO excited when I plugged my phone to my MacBook and was told that there was an available update. I downloaded it, and from that point on I can no longer sync my watch to my phone! I even factory reset my watch, thinking that could be the problem, but it’s not. It’s the software. My iPhone recognizes the watch, but the app won’t give me a space to type in the PIN number to sync my watch. Not only that, but the PIN number flashes across my watch so fast I can barely read it before it disappears! I hope this resolves soon, it’s really frustrating..Version: 8.0.3
✓ DisappointedUnfortunately my Tomtom Sports watch is hard to use, isn’t accurate in regards to taking heart rate readings (the whole reason why I wanted one of these style watches) and doesn’t sync with iPhone Apple health app. The watch was a gift, so I will continue to wear it, but all it is good for, for me, is telling the time..Version: 10.0.2
✓ Went backwardsWhen I first bought my watch, I could swim and the app could tell my my pace per 100 yards. Now? It tells me how many miles per hour I swim, give me a number under the header ‘duration’ under a numeric row... is that a length or a lap? I’ll never know. I emailed back and forth for months and finally got someone who understood, said they’d submit ticket and would update me. Nothing. I tried to start it up again and never got anyone to understand what I was talking about again. I was including screenshots by the way..Version: 10.0.0
✓ Does not sync with Spark 3 Fitness WatchApparently it's a known issue so if you need to sync workouts, you have to hook it up to your computer. Annoying as I didn't have issues with the previous app when I wanted to sync it to my iPhone or iPad..Version: 4.0.0
✓ Love the simplicity but would be nice to update to 2017The app no longer allows the placement of font. It does still update to all social media which is nice but wish they'd include notifications to the devices. I have the TomTom Spark 3. Would be nice to be caught up to 2017 technology. My other complaint would be that posting to social media is too sensitive many times. It's too easy to swipe out of the post and have to start all over. I would also like to see font size adjustment or font style adjustment so that more could be added into the text. Final thing I'd like to see is all workout stats able to be added into the share settings. Please also bring back the color fonts. They were done away with to where you are texts into your social media posts..Version: 8.0.3
✓ Doesn’t sync with watchApp might be great but it doesn’t sync with watch so it is useless. How is it meant to operate when it can’t read data from the watch. Please avoid buying TomTom they have not fixed this issue in over 12 months. They have no consideration for their customers. If undecided you should get a Garmin..Version: 10.0.0
✓ Great app but doesn’t work with watchI bought a new TomTom spark 3 as I wanted something a little more accurate gps wise, I downloaded the app to be able to sync my runs only to find it won’t pair....I’ve tried everything, but it just doesn’t work. I’m hoping it will at some point the software will be updated but I’m just a bit gutted I spent that kind on money on a watch which is now not compatible with the app.Version: 10.0.0
✓ Not syncing anymoreThis was a great app, but after the latest update it stopped syncing with my watch. Installing it again didn't work. I tried another device with similar results..Version: 10.0.0
✓ CrashesI like the app well enough... but it constantly crashes on me. All software is up to date. And, you can’t zoom in on maps very far..Version: 10.0.2
✓ A good app but I’m having some issuesHi tomtom, I just wanted to review your app, because, although I like it, and I think the features are good (I like the layout, the data presentation, user interface etc is all really nice), I am having some difficulties using it. Firstly, when I try to sync my watch (spark 3), it takes forever. I have to leave my watch for sometimes up to 10 minutes to sync - is this normal? Secondly, often during my attempts to sync my watch to the app, and also during just browsing my runs/rides on the app, it crashes quite frequently. This is more of a pain when trying to sync my phone, as I have to restart the sync each time it crashes, which takes a while. I do have quite an old phone (iPhone 5s), so I was wondering if this is part of the problem. The watch syncs fine using the program on my laptop, so I tend to do this, but it would be nice to be able to do it on my phone. Thanks, Ruth.Version: 10.0.8
✓ Tom Tom Golfer 2This product is no longer supported in South Africa. If fact I believe it has been discontinued by Tom Tom. So will me moving over to Garmin in the future. So the app is useless without the hardware..Version: 10.0.8
✓ Unable to sync activitiesI keep getting part-way through the synch and then it stops, saying “unable to sync activities”. Frustrating - otherwise, the watch works OK. Takes a long time to find the GPS sometimes, which delays my workout..Version: 10.0.8
✓ Tom TomI’ve had this app and the TomTom runner 3 cardio and music watch as I wanted a waterproof tracker for swimming and my road to fitness. Generally the app is ok however the pairing is not at all a present experience. On automatic it needs constant updating if I want to look at my stats during the day; if the watch rums out of battery and that’s every two days on average since the newest updates then the pairing won’t work and it needs to be repaired; sometimes this takes two or three goes to get the pairing to engage. Got to say as new products that are waterproof come on the market I’ll be looking very carefully at their reviews and most probably changing to another device if you can’t get this to pair as easily as my other Bluetooth devices. And please look at the battery life, it becomes tedious to have to recharge three or four times a week especially when there are many articles on Garmin devices lasting between 10 and 29 days and the TomTom watch I have used to last between 5 and 7 days before the recent software updates. Hi There Reiss. I have the latest software .76 and that’s where I’m now not getting the Bluetooth sync..Version: 10.0.0
✓ Why did you make me upgrade to this?This forced "upgrade" completely ruined the experience on iPad. Cannot recommend your product to anybody now..Version: 2.0.0
✓ Good app - needs Apple health syncI have had a tomtom spark 3 for about a year and a half and really like it. The app works well and is easy to use also, with the occasional blip, which is just technology today. The reason I am not giving 3 stars is that tomtom advertises everywhere that it syncs with Apple health. Technically it does. You can get data from your phone into the watch. HOWEVER- you cannot get data (like steps) from the watch into Apple health. Developers on the site say it is an Apple restriction. Really? Fitbit does it..Version: 10.0.8
✓ Doesn’t work with iPadOS 13The app crashes immediately once opened in iPadOS 13. Please fix this!.Version: 10.0.8
✓ UselessIt only randomly pairs with the watch. Hasn’t synced for almost a week now. I’ve done lots of steps and activities yet it chastises me for not doing exercise. A waste of $$$. And the TIME I’ve spent trying to make it work. Support is useless..Version: 9.0.2
✓ New auto re-centre and zoom is terribleWhy would you even include that feature? Seriously what is one good reason for this new stupid function to re-centre and zoom out on a map all the time? Do you even think before you change the app? Follow up: Hi Cameron, that's exactly what your app does now. I did not mean to post this somewhere else. What's the deal with the "blame the customer" response? Poor form..Version: 10.0.0
✓ Won't syncUsed the old version of the app without any issues, but this one doesn't sync with my Tom Tom Runner Cardio..Version: 4.0.0
✓ Software Updates Drop Bluetooth SyncAs many, not a few, have mentioned here and on other forums, the update from September '17 caused syncing issues with the watch to the mobile app. TomTom said to wait for the next update. That was back in October. Well that update is here and it's still not correcting the issue. As they said back in early October, they are aware of the issue. And with this update, they are saying the same thing. Meaning they just don't know. Yes I've done the troubleshooting with the app on my computer, mobile app, and watch. Forget device, reset, factor reset, uninstall and reinstall..Version: 10.0.0
✓ Frustrating to syncI love the gps feature for running. It is very accurate and easy to use! But it is so much work to sync it. It gets to around 9 or 13%, then disconnects & closes the app. And I have never been successful in loading music on to the watch. I’ve been using it for 2 years and I’m ready to try another brand..Version: 10.0.8
✓ Not workingI had my TomTom touch for 3 months and didn’t have any problems, however; since the last app update about a month ago I’ve had to “forget my device” at least twice a week and even uninstall & reinstall the app, this resulted in me losing a whole days worth of data. I’ve also noticed on occasion that only part of my step count loads when syncing. I love both my TomTom watches (Touch & Runner) but have little patience for the app..Version: 8.0.3
✓ No longer worksThe app no longer pairs with my Spark watch!.Version: 8.0.3
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