Life Time Digital Negative Reviews

Life Time Digital App Complaints & User Negative Comments 2024

Life Time Digital app received 32 complaints, negative comments and reviews by users. Have you ever had a bad experience using Life Time Digital? Can you share your negative thoughts about life time digital?

Life Time Digital for Negative User Reviews

✓ Works fine but inaccurate info most of the timeThe App works fine, but the content on the app isn’t updated enough. Classes are missing from the schedule, the instructors aren’t accurate as they aren’t updated when instructors have changed or are away..Hoodsy1516Version: 1.7.0

✓ Can’t log inWhat’s the point of this app if it won’t let members log in?!?.LKhaVersion: 2.8.0

✓ Guest passesI’m on a student account and It says I have 4 guest passes (on the app) but when I go to my local lifetime they deny me my guest passes. That’s really unfair, I barely come 2 or 3 times in a month and I would really love to bring a guest.AbuziiiVersion: 2.8.2

✓ New AppMany features on this app don’t work.SheriJaggonVersion: 2.2.1

✓ Centerville Platinum ClubI am a Founding Member Of The Gainesville Onyx Club. It will not open until late in January 2019. In the meantime, I have been using the Centerville Platinum Club. The Centerville Club has a very good, courteous and professional staff. But it may have been over sold. It’s greatest strength is it’s greatest weakness. There are too many people here, too many children, and not enough Lockers. The Centerville Club is short of lockers, lounge space, and square footage of common areas. There is no place to sit, relax, and read a book. There is no place to make a telephone using your own cell phone. The noise level is daunting. You cannot escape the shouts, talking, and music coming out of the different studios. In this case, “Too much of a Good Thing” is not simply marvelous, as Oscar Wilde said. It is a pain in the neck. This is by no means an exhaustive list, but I fear “I doth protest too much”. I like this place, but I can’t wait for the Gainesville Onyx Club to open. I am hoping it will not suffer from the same shortcomings..JudgeLondonVersion: 1.8

✓ App is okayIt does all the things you’d expect a gym membership to do- book group fitness reservations, manage your account, virtual classes, and more. I’m not sure how well the virtual classes work in the app as I haven’t tried those. But the feature for searching for classes could use some work. The schedule shows everything all in one place, but then you have to filter for the relevant types of classes. Not sure why there isn’t just a button already there for “group fitness” “kids club” etc. so that’s con #1. You have to create filtered views of what you want to see, so for all adult group fitness classes, you can create a filter and save it to your favorites so you don’t have to apply the filters every time. I guess that’s nice, but not sure why it’s set it up in a way where you have to do this every single time. The other issue with this is that the “favorites” tab is buried in the app so then when you save your favorites, it takes multiple clicks to get to it. It should be front and center so that when you open the classes section, you can immediately select the filter favorite (or just have buttons that do this filtering for you already?). It’s little things like that that make this app difficult to navigate..NewtoTIUVersion: 5.2.3

✓ Can't book squash courts if your in CanadaApp does not find Canada locations so it's basically useless for us.F2jilaniVersion: 1.0

✓ Workout Feature Needs ImprovementOne of the biggest practical difficulties I have in the gym is recalling how much weight I lifted for a particular exercise the previous time I did it. While this app lets you record the weight while doing one of the programmed workouts, you cannot view what you previously recorded when you’ve loaded the workout in the app to do it again. You have to actually end the workout to view previous workouts. I can’t for the life of me understand how or why anyone thought this makes any sense. Fix this immediately. Enable users to view the results of previous workouts without ending the current workout they’ve loaded. It’s beyond ridiculous that this functionality is absent. So stupid..PRoachNDVersion: 1.6.0

✓ Great gym, terrible appThe gym is great, unfortunately the app is not. The class search and filter functions are very glitchy and always default to show the kids and toddler play schedules, instead of the adult workout classes. Additionally you cannot see your class history, making it a little challenging to sign up for previous class/instructor combos you may have liked. Ultimately a minor inconvenience, not the end of the world. The kicker however is that ever since the app update you now have to manually enter your credit card every time you place a food/drink order ahead of time, which entirety defeats the purpose of an app with a saved credit card. Very tedious..Katie's review of lookoutVersion: 5.7.2

✓ Booking issuesI am so tired of this app. I have been a member for a year now. The app is user-friendly however it has system outages almost on the daily. I am not exaggerating when I say that at least once a week when you go to book there is some sort of issue. Oh and if you’re traveling for gorbid you want to book your workout. It happened to me when I visited Colombia and now it’s happening again in the Caribbean. There should be no issues seeing as I have the app and I’m logged into the app. I’ve spoken to my friends in miami and they have no issues. And this has happened to many friends of mine when they go out of town they can’t book either. I went ahead and deleted the app and reloaded it in hopes that I can schedule my workouts for next week. When I reloaded it and went to log back in it says too many requests. This was my first request!!!! This shouldn’t happen. I should be able to book through my app from whatever country I’m in as long as I’m on my own device and logged in!!!!.BevuasrVersion: 5.9.2

✓ Virtual Live Streaming of Classes is not in the appIn the latest version, you can now finally see which classes are virtual, but it’s in a separate spot from the other class schedule - and it doesn’t even work, all classes are shown and you can’t filter on virtual-only! Also, the live stream isn’t actually available in the mobile app - it’s a link to a webpage for that specific gym. Which you can only see if you add the class to your phone’s calendar (not the calendar/schedule in the app). So now my schedule is in 2 places - in the app for registered classes (btw they moved the easy Reservation list to under your profile - 3 taps now instead of a single swipe) AND my phone’s calendar for virtual classes. The new home page does look nice but unfortunately the app doesn’t actually function as expected. At least it doesn’t crash!.L ChuVersion: 4.0.0

✓ Problems with class filtersForgets favourites filters, always have to recreate them..Kja02Version: 5.7.2

✓ Who CaresFacilities are amazing but the staff is completely incompetent. Nobody cares and lots of feet dragging going on. Locker rooms are messy and the cafe is run by kids that rather be somewhere else. The gym is littered with weights and equipment that are out of place. Nobody picks up after themselves. For what Lifetime charges, you’d expect customer service that matches the quality of the facilities. This isn’t the case..Beta PhilVersion: 1.3

✓ Amazing classes and instructors with lack of customer service in aquaticsLifetime has some very hard working instructors who do their best to attract and retain customers. I look forward to Zumba, cycling, Latin fusion classes every week. My husband loves kickboxing and TCX. However, the unpleasant experience in aquatics Vernon Hills turns positive into negative. Disappointing approach by the aquatics Director who made our 10 year old daughter cry just because her parents are not standing with their “toes dipped” in the pool, a rule that’s not being enforced most of the time. We respect rules to ensure member comfort and safety; however, consistency and having a clear purpose of a rule you have posted is key. It can turn into a negative situation when a parent is told to get out of hot tub because a child is swimming nicely in the pool this one time, when it was always ok before for many months in a row. Also, you cannot help but feel singled out and picked on by staff of aquatics. We would recommend you test kids under 12 and issue wristbands to help relieve tension between Lifetime and parents in aquatics..Snaiga - memberVersion: 2.1

✓ The workout class videos no longer work on my appThe workout class videos no longer work on my app and it’s ridiculous that lifetime took away this feature. Many people can’t make it to the gym and enjoyed using the workout videos at home. Bring them back!!!!.Fitness9090Version: 2.3.0

✓ BasicSearching for a class is very time consuming. I would like to see the option to save preferred searches/classes for easy look up. I’d like to have a space to leave club/class feedback as the computer on site is frequently not working (plus none seems to be reading it as I have never been contacted when I leave a comment/suggestion nor have I seen any change) Kids events are not visible through the app, only through webpage member site. It would be most convenient being able to make reservations for kids events through app. It would be great to have a staff directory in case she need to get in contact with someone in LT without having to go through a long prompt recorder and/or voicemail..Nina SandersVersion: 2.8.2

✓ The Clubs are Great. The App, Not So MuchOver the past year or so the app has declined to an almost unusable state. The class list times out, reservations time out, it takes awkward maneuvering to even make a reservation for a class. The performance is slow overall. Finding your spot on the day of a class is a wretched experience since that hinges on all of the above. This app needs love and features like queuing and a state that puts the reserved spot and start time at the forefront of the experience within 30min of the class start. It’s really sad because the clubs, instructors and staff are excellent, however the app is a piece of junk..ThickandThinVersion: 5.1.2

✓ Updated scheduleClass instructors are never updated on time.LT member 400Version: 1.5

✓ Needs a major overhaulLifetime fitness has state of the art facilities, its time they have state of the art technology on an app. When registering for a popular class the app just spins and spins when you click into the class to register. It'll tell you that you have spot 8, for example, and then when you hit confirm it says that spot is no longer available. Then when you try to go back in and register again there will already be a waitlist. There was a week where I couldn't even register for the waitlist even after signing out and signing back in to the app. Eventually I was able to get on the waitlist after trying for over 45 minutes. Don't get me wrong, I love the reservation idea and having a confirmed spot in a class. The app needs to be redone so that it doesn't crash when 50 people all try and register for the same class at the same time. I would be more than happy to talk to someone in tech development to further discuss this issue..Jason0479Version: 4.0.1

✓ No address anymoreIt’s a fantastic app, with class schedules for multiple locations. I like having the gym card in my app, too. When I joined, I could add classes to my calendar with one tap. My phone would notify me when it was time to leave for every class. But since the update a few months ago, I have to spend several minutes a week editing all the calendar entries for the week just to add the right address to each and every class (at both locations I frequent) because I want to be notified when I need to leave for class. If the app had this capability before, why was it removed? In my opinion, that removed a lot of usefulness from the app. Now I miss classes if I add a class on the fly and input the wrong address that my phone doesn’t recognize..SuggrrVersion: 2.0

✓ App voice audio cues useless nowRecently the Audio Cues on workouts went from female to male. I am fine with either but now I can’t hear the audio because it’s so low volume. I have the volume set to max which was needed on the female voice too but now you can’t hear anything. I’m usually listening to music while I spin and need the cues to tell me to speed up or slow down. Now it just drops the music volume down, you kind of hear a male voice speaking but it’s so low you can’t tell what he’s saying. Making the experience worse since it drops the music volume during the in-audible audio cues. PLEASE FIX THIS ASAP!!!.JoevaughnVersion: 1.6.0

✓ Mr Bruno PalloneExpensive, you pay and the company charge you to speak with a person. Crazy. During the March month my son drop a swimming course, spring vacation, on 30 March the swim closed, I pay 175 dollar for one lesson on March month madness..XtchhvhVersion: 2.2.0

✓ What happened to class videos?I have enjoyed being a Lifetime member for several years! It is one of the best clubs out there. A couple years ago a made a move to a different state where a Lifetime gym was not in the area. However at that time Lifetime had class video workouts as part of their app. This was awesome! I was still able to do the classes that I loved right in my own home gym. However. More recently, Lifetime has removed these class videos and made them unavailable. This is so disappointing. I would be willing to pay a little extra a month to have these videos return. I have not gotten anywhere with calling, emailing or talking to customer service regarding this..NitroxTrimixVersion: 2.3.0

✓ Lifetime gymThe Quality of Lifetime Centreville is not what it used to be. I go there five days a week and enjoy the classes with a wonderful group of friends but the rest of the gym is lacking. It’s not clean and much of the equipment is broken and not fixed in a timely manner. Their focus is on team training and the members that don’t pay for team workouts are not the focus. Recently there was no hot water In the morning when people are trying to shower and go to work. They used to have people walking around to assess equipment and always keep it in good repair and that just doesn’t happen anymore. It’s definitely too expensive for what you get these days.Barli2022Version: 1.3

✓ 2 week current memberYoga classes are hard to get into. AS A VERY NEW MEMBER- 2 weeks; I should have been told that “7:05” in a 7:00 class is too late and that I would be locked out! Very jarring. First class was a bust and I was not informed on the class policy. After dropping my daughter off at childcare at 6:55 and getting an employee to escort me to a HIDDEN YOGA ROOM at 7:05; I was locked out! I knocked but nothing! The employee even texted the instructor still nothing. After that I tried to just jump in an OUTDOOR Zumba class but was told I could not do that either. Left the gym with my head low and spirits down. - I feel as though I was just sold on purchasing the membership and after that was done I was thrown away! Unacceptable!.Buffy baconVersion: 3.6.0

✓ 5.0.5 update bugSince the 5.0.5 update, I’m unable to book anything for other people in my family on the app. It brings me to a blank white page every time I try to book something for anyone other than myself (instead of the reservation confirmation screen). I also can’t access the “my account” page - that also gives a blank screen..LexxxxiiiVersion: 5.0.5

✓ Short staffed outdoor funOne of the things that drew us to Lifetime as a family is the great outdoor facilities in the summer. It was quite a disappointment that the slides were closed for most of it and that hours seem to be getting shortened now that we are only able to use it on weekends. Imagine my children’s disappointment when after our morning activities we plan to spend the day at the pool and our time is cut short because no one wants to work the last shift. As a former lifeguard guard/trainer and manager of pools I understand the difficulty but maybe offer some more incentives to get employees there. Some adults guard as well but from what I have seen around this area they are definitely not paid enough. Thanks for you time. Tracey.Sad about the poolVersion: 2.6.0

✓ CleanlinessThe gym I left cleaned all of the time. The bathrooms at times smelled of bleach a lot but I knew they were clean. This gym, that I pay 3xs as much for is gross!!! The lady’s locker room is disgusting! Every time I open a locker there is always hair. Lots of pubic looking hair in the lockers. Floors are gross. I don’t use the showers because they don’t look clean. I pay way too much money here to have to feel like my health may be in jeopardy in the locker room. I could send you a chronological snap chat I’ve done this week with dates on them showing a gigantic hair ball in a locker that has been there for the entire week. I know they aren’t cleaning in there. At this point I’m thinking of switching back to a sucky gym because I know they clean well. I had a client who died because he contracted an antibiotic resistant bacteria at his gym. I take cleanliness at the gym seriously.Texas Girl4Version: 1.8

✓ Bad ManagmentThe customer service is lacking ata the front desk they barely smile or acknowledge your presence. Specially Jacky she is super rude..DeserttopVersion: 2.0

✓ Great until the latest updateI’m writing this review more as feedback for developers. I appreciate that the app is a “one stop shop” for all things lifetime, from my card to the spa. That being said, it’s super frustrating that on demand / streaming videos and Apple Fitness are being pushed as aggressively. I was using this app for the strength workouts that it provided and now I’m unable to find those - even when transferred over to the Training App because I’m already doing a program. These curated workouts were a HUGE bonus that lifetime provided, and I’d love to see them make a comeback. If these are still in the app somewhere and I’m just unable to find completely, I’ll happily update my rating..MacarhonaVersion: 4.0.0

✓ Lifetime appHorrible. It stopped working. I cannot log in since it claims that the log in credentials are not correct yet it does not allow any to be entered. It immediately terminates. Zero stars would be the rating..In MississaugaVersion: 2.2.1

✓ App is okWish that I could have multiple account holders under one device. Difficult to sign up my daughters for spin class..Mcr9282Version: 2.4.2

Life Time Digital works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Life Time Digital.