Fepblue Negative Reviews

Fepblue App Complaints & User Negative Comments 2024

Fepblue app received 21 complaints, negative comments and reviews by users. Have you ever had a bad experience using Fepblue? Can you share your negative thoughts about fepblue?

Fepblue for Negative User Reviews

✓ Ain't goodCompared to my last health insurance Apps and website (Aetna) this is garbage. It is slow and doesn't show everything in the claims the explanation especially the apps got very limited information. Also in apps it doesn't even show the pharmacy claims. Both apps and websites when you try to find the price of procedures the apps and websites will just log you off and don't give you an option. Ridiculous app and website just like the coverage it doesn't cover the xrays and other test but in their catalog and the opm- government f federal website it shows you just pay 15 percent but they don't do that. I will be back to Aetna next year which I just pay 20 percent for MRI and don't pay for xray. Corrupt BSBC federal employee program..AukanaVersion: 1.24.5

✓ Inaccurate Question Follow UpAs a medical professional I find the questions To general . There is no place to expand on your answers. Asthma is not going to change but is managed, I’m a Dr. what do you actually think a nurse /coach would have the education to manage it! I have ADD it is in my profile, the medical reasons behind have been treated for 30 years under a Physician trained in adult ADD. You do not know any history. Vaccination’s considering I am retired DOD given most while in service you have no record! As far as MS, I know there is no one other than a MS Specialist that should be giving any advise. Considering I’m 64 I believe my BP , weight, activity level, and lipid profile are above average for anyone my age. You pay an Insurance Actuary only to benefit your existence . So you group people rather than treating each patient individually. If insurance would quit trying to practice medicine and let Doctors treat patients correctly the first time you’d see less claims. Making patients go through try this first , then if you fail we’ll ok what you need. I’ve practiced and worked for Insurance. I’ve had to correct more bad NP and PA’s That don’t know their drugs or how to read labs ..MttobeachVersion: 1.19.5

✓ Many features but lack of functionalityThe features in this app that pertain to setting and meeting goals are not well-designed. They are difficult to access because of repeated requests to log in - after already being logged in - and are difficult to find in order to record that set goals are met. The features related to goals, recording of goals and recording completed steps for each goal needs a lot of work to be helpful or effective. Once you find the goals section it works fine, but accessing it from the app is intended to be difficult so that benefits for completing goals do not have to be paid. If the goal was to truly incentivize meeting health goals this part of the app and the website should work flawlessly and easily. It does not and they know it..JanetSikesAndersonVersion: 1.16.11

✓ No Claim Data For MinthsThe Fepblue app is fatally flawed in tiles respec. (1) The app has not displayed claims data for months. Multiple reviews have highlighted this problem. I sent several emails to alert the developer of the problem, and I have updated the app several times. No response and no fix. (2) Fepblue does not provide you with a convenient way to submit claims through the app. Instead the company requires you to mail claims so that they can be processed and scanned upon receipt. The sole purpose for this approach is to delay payment of claims. Anyone who downloads the app could use the app to complete the claim form online and upload the form filled out by the physician. That would be efficient, save time and paper, and enhance customer service..NYCRocksterVersion: 1.17.4

✓ Needs improvementsI have been to the website and on the ap trying to figure out what other ways I can use my card balance. There is a place to click but it takes me to the login page and circles and circles and I cannot find out the other ways to use my card balance. On the health questionnaire, the questions gets very personal and intrusive, like what pronouns do you prefer, WHY do you bother asking when it’s such a hot topic? I feel like this is a cheap magazine questionaire people take in a waiting room at an office. None of your business. and WHAT IS YOUR SEXUAL PREFERENCE?! None of your business. Really, why do you need to know what language I speak, what ethnicity I am, etc. just for your Statistics! I just check anything to get by it..NanakathleenVersion: 1.30.10

✓ It is a "work in progress"I am glad that FEPBlue has an app, and it does provide a lot of information about my account. However it is not fully functional, by any stretch. If using the Health Tools, as an example, it will not function to update your progress...it just freezes up, you must log onto the web version to get full functionality. Even the web program falters in some functions...still after all these years. Today neither the app or the web site would access "find a provider" function. That is a gross failure. Three stars for making progress, but progress is slow and still has periods of outages. Edit: now after several hears the app is still not fully functional with iOS. Come on folks. The screen stays small and cannot bE enlarged, the touch id does not work either...I have downgraded my rating of the app from 3 stars to 1 star for your continued failure to fix the app, much less make it more user friendly..Aa11qq11Version: 1.21.2

✓ Frustrating Log-In Hurdles in Health App’s Two-Step Verification ProcessMy experience with FEPBlue has been marred by an ongoing issue with the two-step verification process, which continually fails to function properly within the app. Despite successfully logging in via the web browser without any hiccups, the log-in page within the app remains stuck in a perpetual loading loop, rendering it impossible for me to access my account’s full features. This discrepancy between the smooth log-in process on the web browser and the persistent loading issues within the app has left me baffled and frustrated. Despite repeated attempts and ensuring a stable internet connection, I have been unable to bypass this obstacle and utilize the app to its full potential. The lack of resolution or guidance from the app’s support team adds to the sense of frustration and isolation, as there seems to be no recourse for troubleshooting this issue effectively. In light of this persistent inconvenience, I am left questioning the reliability and functionality of FEPBlue. While the web-based experience may be seamless, the inability to access the app’s features due to a faulty log-in process severely diminishes its overall utility and leaves much to be desired. Until this critical issue is addressed and resolved, I cannot in good conscience recommend FEPBlue to others seeking a dependable health-tracking solution...DelkittieVersion: 1.30.10

✓ Needs More WorkSo our mail order pharmacy advises me I no longer have access to their App or website. According to them, I have to go through the FEP Blue App. Gee! Looks like someone could have told us before we got locked out. Now, I have to use this poor excuse for a website. It doesn’t even give option for pharmacy half the time unless you keep logging out and back in. By the way, don’t hit home and think you will see it. Nope! They want us to be electronic, but only keep two years of EOBs. I am afraid to think what might happen to our pharmacy records. Then if we have to deal with customer, no service, CVS Caremark, we will get no where. I tried to order via phone due to my inability to access CVS Caremark’s website and they could not even get the medications correct..BBH1935Version: 1.20.5

✓ As terrible as the websiteI signed in to the app the way I always do: same user name and password. Only today I’m told that they are incorrect. Oh. So I signed directly to the website via Safari - same user name and password, mind you. No problem. Got right in. And every time I sign in either way, I get the verification thing : your device is verified for the next 4 months - until tomorrow when I have to do the same thing all over again. And now it wants me to verify my personal information, only I am given no way to do this, except to send them an email telling them that all information is correct. Look: first fix your ridiculously terrible website, then write an app. And get a real web builder to do it for you. Don’t do this yourself. Just improve your health care business. That is passable..AliattitudeVersion: 1.3.5

✓ Horrible for tracking claims (2023 is So Much Better!)I had to rate it 1 star to write a review but it really should be 0. I had hoped by now that the app would work smoothly since the beta version several years ago. I was wrong. I need to see my claims easily. I can’t even see 2019 claims. There doesn’t seem to be anyone to reach out to on this subject. All of the contacts are for insurance or medical help and not for the app. So it’s 5/23 and the app is so much better. I can easily find claims. Would like to submit a retail pharmacy claim but I haven’t figured that out yet. I was told to go here then choose this and then that but haven’t found the here yet! I will still give it 4 stars for the great improvement over the last 4 years though..AkbywayofkcVersion: 1.26.3

✓ Recently down more often than upWhen the app works, it is clunky but does have easy access to your ID card. When you have to go out to the FepBlue site, it prompts you to download the app. Weird since you just came from the app to go to the FepBlue site. Then in order to see certain areas like prescriptions info on CVS Caremark, it takes forever to actually see it. Jumps through several pages before you get to the site. Recently the app has been down for maintenance without much info on when it will be back up. Two weeks ago (in March 2024), I was met with a message saying it would be back up sometime in 2023, as if they posted an old message. This could be a very helpful app if it worked like it looks like it should..Ameliareads75Version: 1.31.10

✓ Huge waste of time and spaceAbout all the app does is allow you to see how much you’ve paid out of pocket and the information on your FEPBlue ID card. I think BCBS has spent too much time “working” with the Federal Government. Promised a lot, spent a lot, delivered very little but promises to make it better in the future. Example, if you try to search for a provider all it does is send the data over to Safari which then puts you onto a 3rd party website. Worse yet, you can’t scroll or move the screen once it retrieves results. If you do the same search yourself directly in Safari, the website works fine. Also, no way to retrieve claim history without going to the FEPBlue website - again, you have to leave the app and go through Safari directly..Gregg7Version: 1.3.3

✓ Horrible customer serviceThis is the worst site on the internet. Not user friendly at all. An agent helped me reset my account this evening and when I was almost finished with my assessment, the last page wouldn’t load far enough to get to the SAVE ANDCONTINUE and the information disappeared!! When Input in my user name and password like I did 30 minutes before , it said I’d have to reset my account because of too many attempts - one???!!! Then I received an email saying I was using a different device and would need TWO verifications!! It’s a phone App and I’ve only accessed it on my phone!! Get with it Blue Cross!! We don’t have time for all this Mickey Mouse stuff. Maybe you’re hoping we won’t do the assessment so you won’t have to pay us?? So very frustrating when time is valuable!!.Tangerine;Version: 1.30.10

✓ Can’t access claims— Fails 100% of timeI opted for e-delivery of my claims to save the planet and prevent clutter. Since BCBS doesn’t actually deliver claims to my inbox and simply sends an email for me to logon to check a new claim that’s been processed, I have to log on regularly to view claims for my entire family. For months now, within the app anytime I tap on Claims I get an error that says "Try Again". I’ve tried repeatedly and it simply Doesn't work. It used to work at one point, but not anymore. What’s the point of having the app if I can't quickly check on claims. Then I have to logon online, which is a pain in the *** because I have to go through security verification EVERY SINGLE TIME (even though it says I’m verified for 4 months each time!). Very disappointing!.MamaklpVersion: 1.16.9

✓ Fepblue. OrgI was actually a bit sarcastic because I had set up the account a couple of weeks ago and today I had trouble getting into my account. I had to call the help desk of Medicare Rx and get a temporary password. Well, I am retired and my time doesn’t count. Wrong! My time counts just as much as any other persons time. There seem to be some misconceptions about that in general. At least once in a while, you come across a federal worker that cares about their job and about the people they talk to. That was the case today and it meant everything. I myself was a federal worker for 26 years and I know the deal. There were always people in the office that really did not want to be there, but they wanted the salary, and then there were others, that always went the extra mile if they thought they could help someone. So, I don’t judge people for making little mistakes, but I do resent the slackers that take advantage of everyone and can’t be bothered to even look up a phone number for Customer..RustinthewaterVersion: 1.30.10

✓ Getting started and Face ID issuesIt seems like they don’t even want you to get this app. Trying to set up the wellness card is like pulling teeth. They want to know your last service build. I couldn’t remember so I had to call in to get things set up. You should be able to put in your member ID and website password to get it to go but that’s not the case. Try to get my wife to sign up to get the wellness card and she got so frustrated she gave up. Then when I first got the app, the Face ID worked fine. As I started to get closer with my incentives and adding money to my card, the Face ID stopped working. I’ve tried to reset it multiple times and can’t get it to work. Now I have to login with my password each time..MarrijamVersion: 1.25.11

✓ Nothing but a clunky web browserIt is nothing but a clunky web browser. It looks like and works similar to the web site, but is in its own difficult to use and limited package. It is difficult to search for providers. It never knows where I live, even though it has my address set in my account info. Whenever I search I have to reset where I am located, or it will search a 25 mile radius around some new random city throughout the US. Then after finding a possible provider, there is no way to save the provider for easy reference and I have to remember exactly how I found the provider last time so I can search for them again. In the menu of the search feature, it says there is a” Favorites” section, but I can not find anywhere to save a provider as a favorite. When I click on “Favorites” in the menu, it tells me to click on the “Favorite” button, but there is no “Favorite” button to be found. This restricted web browser is not an app and is not useful. It has been an exercise in both patience and frustration..AdegrisellesVersion: 1.18.3

✓ Nice layout, ish functionalityThe layout of the app is very easy to navigate, which is nice. If you’re looking for only basic info, this is a great resource. However, trying to use it to find doctors within your coverage is a nightmare: the filters don’t cover every speciality, they’re slow and return sometimes-irrelevant results, and the “accepts new patients” filter is useless. I’ve spent all morning calling doctors who are supposedly accepting new patients, and not a single one actually is. I’d recommend the devs remove filters that don’t have routinely updated data, but the overall layout and interaction of the app is great..JingyingVersion: 1.23.5

✓ Cannot ‘agree’ to terms so cannot get inI spent WAY too much time going through the endless terms and conditions, noting the instruction to ‘scroll to the end and select Agee’. The problem is, there is no place to select anything. Going back to the user/password login showing the box for ‘Agree’ just keeps taking me back to the 5 million word legal mumbijumbo that all these apps have. The box will NOT allow me to check it. So, I cannot access my data. Thinking using this app might resolve it, but no it does not. Due to a ‘security issue’ I am required to logon via the website and go through the entire process again and again. I give up. I reset the account twice because the site demanded it. Now I am willing to check the box, since there is really no option if I want to see my own data. And I know that means that the fact that this is a worthless website, and a worthless app is all my responsibility, and that BCBS shall be completely irresponsible for any problems arising from my attempted or actual use of the site or the app. In any case, I do hope they decide to fix this mess anyway, as I have no way to do so myself and I do need access to my health data..YldiydoyfVersion: 1.21.2

✓ Waste of timeWell, I still don’t have a log in because the “customer service” number never gave me an option for a pin. I had to sit through all the “call 911 “ crap, then they wanted to tell me all about the flue shot and blood pressure monitor. Never did I get the option for a pin to log in just to view my stinking plan and doctor list-I imagine they must have top secret information in the plan if you have to jump through so many hoops to view a doctor list. So I will waste my time and the time of the phone people and call and ask for my long list of doctors available to me, complete with addresses and phone numbers. A normal people would be able to log in with their member number and create a profile. Whoever made this log in process is a complete moron!.Lesliew508Version: 1.24.5

✓ Borderline fraud for patientsSince the launch of this app, it has been plagued with bugs and errors that could only be explained as intentional from a company/budget this large. The prioritization of fixing simple redirect issues when attempting to access claim information appears to be attempting to hide information on the explanation of benefits to get a clear understanding of insurer/member responsibilities. The website isn’t far behind with similar inconsistencies such as the constant error occurring in excess of 6 months being given an error of “empty pdf” when submitting overseas claims after filling out properly. The forcible action of the website and app not allowing submission of claim forms appears to be an exercise from BCBS to persuade members not to file claims out of frustration and assume the full financial burden. Will be dropping the entire insurer this season due to their sheer lack of transparency in coverage displayed on this app and website, the severe delay in claims processing, and an overall loss of confidence in the company..SirNotworthitVersion: 1.15.12

Fepblue works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Fepblue.