- 91.0LEGITIMACY SCORE
- 91.5SAFETY SCORE
- 4+CONTENT RATING
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Fepblue App User Positive Comments 2024
Fepblue app received 29 positive comments and reviews by users. Can you share your positive thoughts about fepblue?
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Fepblue for Positive User Reviews
✓ Easy to use app that’s functionalThis app helps you track your health goals, gives you resources, and helps keep you accountable for you to meet your goals. You can set up reminders and earn cash on your wellness card which I used for exercise and stretching classes I take. You can document how you’re doing along the way as well! I have a dietitian whom I consult with and the app allows you to ask questions and receive personalized help as well. It’s an easy app to use. I have made extremely positive changes in my overall health and well-being because of the app! It is a win-win app!.Version: 1.24.5
✓ Good App with Room for ImprovementThe app works great, but many of the features open up a web page and you end up using the FEP Blue website within the app. For instance, “finding a provider” and “managing health goals/incentives” are two of the features I use most. These features should be totally app based and not result in the app opening the web page, which is slow. Also, the app allows you to add your insurance card to Apple Wallet, but the digital card does not show the contact information that is on the back of the physical card, it would be nice if there was a way to incorporate this to the digital card since most medical facilities need those phone numbers..Version: 1.26.3
✓ BCBS Rocks!!!I just downloaded the app, and I must say that I was immensely surprised, and totally amazed at the features and ease of use. The Help Tools are a great asset, and the questionnaires, really ask detailed questions to try and get to the core of your existing issues to try and offer you the best health care options. I wish that I had participated in it earlier. Thank you BCBS for really showing us that you really care about our health and offering available tools to help us conquer our health issues. Keep them coming. Thank you…...Version: 1.29.9
✓ No logic to search results near Harwich, MAJust looking for some info about urgent care nearby. At no time during multiple searches did the Fontaine medical center in Harwich, affiliated with Cape Cod Hospital, show up even though it is close to my location. Also, no CVS locations with a nurse practitioner onsite are showing up either. Is this because there aren’t any? That is difficult to believe since CVS offers these services at so many locations. This area is truly underserved or not showing care that IS available on the app. Update-app is great for our local area in PA plus the wide variety of data available to look up as needed..Version: 1.31.10
✓ Good AppI think the app is very helpful but two minor things take away 5 star status. #1. There’s no way to send a message to the company. That’s crazy. There should be some way to contact support. #2. And this really has nothing to do with the app,.. acupuncture? Really? You won’t cover a life-saving operation for a sick little girl but your gonna cover that ridiculous worthless excuse for medicine? Acupuncture has been proven to be completely worthless time after time after time. C’mon blue, read the literature..it doesn’t work. Stop wasting resources on worthless hokum and stick to science-based medicine please. Ok. I’ll get off my soapbox now..Version: 1.8.6
✓ Decent appIt’s a decent app but at times you have to call customer service several times because you get different answers from different representatives. The representatives do their best to assist you (and the reps are very helpful) but seems like they are not given the necessary tools to better assist customers. I’ve been attempting to resolve an issue with the Wellness Card I recently received pertaining to the name placed on the card but realized the issue is on BCBS’s side but I can’t seem to have the issue resolved. Good luck getting through..Version: 1.24.5
✓ Easy to useThis app is surprisingly easy to use and is extremely user friendly!! My favorite feature is the ability to search for physicians in my area by category. This feature also provides you with testimonials of other clients so you can read reviews about each clinician before contacting them. This was extremely helpful for us because my husband and I just moved to a new area and needed to establish new physicians. Overall best health insurance app/assistance we’ve ever had!.Version: 1.18.3
✓ A GOOD RESOURCEI love the app, it encourages me to keep track of my health status, and it challenges me to set and meet new health goal. The incentives are a great plus as well. When I need to locate a provider, the app is extremely useful, and I can also look up medical cost, out of pocket and network expenses. There’s also a calculator on the open screen displaying how much you’ve spent on medical cost, and the remaining balance to reach your deductible. There are a few bugs, for example the farcical recognition to login repeatedly fails, end it can be a bit of a maze trying to locate what you’re looking for. Nevertheless, it’s a good resource.❣️.Version: 1.22.11
✓ Anthem helps keep me healthyI have Anthem insurance and use the app daily. I must admit I am hooked on earning the cash rewards, and really enjoy using them for my copays when I go to the pharmacy and the doctor. More important, however, is accessing health benefits that are available to me that I wouldn’t have known about. I have been enrolled in a weight loss program, losing 12 pounds, while getting a free scale and Fitbit, plus active coaching and program monitoring. I received a free blood pressure monitor, that helps me keep track of my health. I have had physical therapy sessions that I didn’t know were covered, and have had other benefits that were for the purpose of keeping me healthy instead of helping me recover from being sick. Anthem is a great insurance company, and I appreciate all that it does for me and my family. I like staying well, instead of recovering..Version: 1.30.10
✓ Ginger from NurselineGinger from nurse-line helped me so much, she listened to me carefully, asked important questions, answered my questions, and told me to go directly to the ER— which is where I needed to be. I am so thankful to have someone so nice to call, I was scared, and I couldn’t get anyone else on the phone for assistance, thank you Ginger!! The scary thing is how difficult it is to actually speak to someone at a hospital or dr office when the on-call dr is unresponsive. I was experiencing severe vertigo and vomiting and did not want to go anywhere unless necessary as I was alone, unwell, and dreading having to move, given my condition. As a normally very healthy person I will be forever grateful for the care and concern Ginger and the BCBC nurse-line and app provided — I could only use the app and press the button to auto call because my head was spinning way too much to read or stand and locate paperwork/phone numbers—- you really never know when you may need help and a real live person to speak to helped me understand I needed medical attention immediately. Thank you again!.Version: 1.15.12
✓ Very good but could use a few other filtersI like the app, but, when searching for a PCP, I could have used a filter for DO, Primary Care Physician, and a Do Not Include filter. An example of Do Not Include: Pediatricians. I would have also liked to have been able to choose multiple criteria, for example: Internal Medicine (which I did to get rid of Pediatricians), D.O., & Primary Care Physicians together to whittle down the search results further. Other than that, I am finding the app to be very good; I use the app and the website frequently. Thanks for the good work!.Version: 1.31.10
✓ App is good but room for improvementI’ve used the app for years, and they have made many improvements. Still needs a little work. Face ID to log in always fails, no matter how many app updates they do. Claims are listed by date paid/denied. I would like the option of listing claims by date of service or by provider name. Getting a list of preferred providers in the app is an ordeal, especially if I want to include those several miles away (because I live in a rural area and I know there are none within 5 miles, for instance). I wish they would let me set all provider search parameters to begin with. I wish they would then let me edit one search criterion without them resetting to their default all the others I already changed..Version: 1.29.9
✓ This is awesomeI never gave tine to do things to really help me with perks. I stay so tired and never feel well. I’m going to try my best to do this. It would help me. Upon calling BSBS, a vet nice young lady informed me I could set up an acct for my husband as well. Thank you Jennifer ( CSR) I had no clue. BCBS has been so good to us I Praise God for having this Ins. Although I’m scared my annuity per month I only get .15 cents. I had to change my Ins. Benefits last year. I’m scared as to what might happen to us next year. I’ll be 61 in November of 2021. My Husband is 67 so his Primary is Medicare. We are so Thankful to God we have Ins. We are Blessed , but I am scared. I hope someone can work with me next year we just Can’t lose our Ins. God Bless you. 🙏🤗.Version: 1.19.5
✓ Not easy to review and manage provider informationA large part of my dissatisfaction was the two hours it took to register in order to get into the APP because the insurer continued to input an outdated email that I changed five years ago. Next was the sadistic form filling process that froze up occasionally and the unforgettable read 100 pages before you can click agree, and move on. I hope after all this the APP will be useful and easier to use and view my health information..Version: 1.25.11
✓ BC/BS FEPI recently moved from one state to another. I was, and still am in the position of having to find a variety of new doctors. I use this app to find participating physicians that are taking new patients and accept Medicare. I have actually been told that I was to old to be accepted to their practice. One glitch I have run into is that, when looking for a doctor in my vicinity, the app automatically has me located in New Jersey. I enter my information; however, the app continues to locate me in New Jersey. The steps need to change my location are not clear and I need to figure it out each time I log in to find a doctor. I also track the information that’s being added to my account. I have found it very helpful figuring out what services are being reported to my two insurance companies ... BCBS FEP & Medicare..Version: 1.16.14
✓ Keeps me on top of my goalsI’m more mindful of dieting and exercise when logging my foods and activities in the BCBS/Health Coach app. The app makes it much easier for my to log these daily activities anytime, rather than having to log on using my computer. Easy to use. Sometimes there are login glitches, but basically a good app. Often, when I try to log activities in the evening, the app is down or won’t let me log in, which is annoying. BCBS offers the cash for certain activities for a certain number of days, but then you can’t log these activities at the end of some days, then have to start over. Not cool..Version: 1.30.10
✓ Love tracking my GoalsEasy to track. I need to set a reminder to track it daily considering have 3 apps. It would be nice if a goal tracking link would pop up when you opened the app. Some times, I experience technical issues with the app and have to log out or navigate through other screens to get what I want. The red border comes up and I just log out. But that’s not often. Will continue to use this to improve my health and view my insurance information as long as it exists!.Version: 1.16.11
✓ Claims issuesI like how I can see the claims that were approved or denied, but I don’t like that they are usually vague and hard for me to know what has been approved or denied. Some will just say medical care for example. My hospital says FEPBLUE is hard to work with. Denies a lot of claims and is slow to pay. Therefore they are now changing their policy to say all BCBS patients must pay 30% of every procedure upfront. My cancer treatments are very expensive and I appreciate FepBlue covering my treatments, but now I have to change hospitals again. I don’t get continuity of care and am now with my eighth oncologist. I am told a guarantee of Benefits is not a guarantee. How can I ensure this cancer treatment is not going to be denied and cost me more out of pocket than my catastrophic maximum. Can I send my doctors recommendations to your CareFirst medical review team before I get treatment to avoid these denials? Thanks, Fighting for another day, Roger Cosgro.Version: 1.29.9
✓ This app made life easierMy husband and I had to travel while he needed wound care that required a specialist. I was able to find covered specialist in every state we had to travel to. At first I didn’t trust it so I kept calling customer service, who we’re always pleasant and helpful, and realized I could trust the information on the site. The site was comprehensive and easy to use and the result was excellent care with no surprise costs. I’ve been using it for years and I love it..Version: 1.21.2
✓ FrustratingI have used the app for years. It never works with FaceID. (Update: I deleted app and redownloaded it. Face ID works now. Updated rating.) The legal agreement is ridiculous and you have to scroll forever. It makes me reverify that I trust the device every few months, yet it’s my phone. (Now that Face ID works, have to wait to see if this happens again. If I have to re validate trust in a few months, I will drop rating again. ) Let me decide how long to trust my phone. App is mostly a browser that presents a mobile version of the website, which I don’t find user friendly. App never seems to improve much, even when they put out updates..Version: 1.24.5
✓ I’m Loving the FEPBLUE App!It makes checking in ever day much easier than going directly to the website. I gave it 4 stars instead of 5 because when I’m unable to access the Online Health Coach because of reasons I cannot control (system down; my internet is down; I’m at a place where I do not have phone service, etc) it would give me peace of mind that I can retroactively record my progress for that day. I do not expect to have this feature for the days I inadvertently miss. Other than this suggestion, I’m loving the app!.Version: 1.31.10
✓ Paula HarveyI love this site and use it frequently. I’m not sure how to use the part of the assessment for the keeping track of weight and diet. I can’t figure it out at all but I do get a quick response when I ask questions and when I call and ask questions the last guy that helped me was very thorough and took time to discuss all my questions and more. I really appreciated the time he spent with me on the phone and how caring he was. Very good experience! I am very grateful to him..Version: 1.27.5
✓ Not BadOne thing you need to fix is facial recognition login doesn’t work overseas..Version: 1.24.5
✓ Useful, Efficient, Great ResourceYou gain access to health coach, other resources, free blood pressure monitor if hbp, and incentive discounts you can use towards medical costs of several hundred dollars, by filling out health surveys and following health goals specific to you. Get rest time access to status of health claims. They do need to have better communication about how to submit claim for non- preferred providers, or providers location outside of where you reside, as I have been given inaccurate PO Boxes for mailing those type claims. Perhaps FepBlue can make them all submittable on-line and manage/refer these type of claims to people that process the claim. The app though is wonderful..Version: 1.21.2
✓ Very HelpfulI’ve been using this app for my healthcare plan coverage for about 6 months now and it’s very easy to understand and navigate. I’m 40 years old so it’s not difficult for me but I believe older folks who don’t really “do” technology could navigate this app fairly easily as well. That’s what I like about it because I’ve worked in the insurance industry and sometimes apps or even just tech in general is very hard for older people. I think it’s great and very helpful when you need information but don’t want to call and wait for a representative to talk to. 👍🏼👍🏼👍🏼👍🏼👍🏼😊.Version: 1.24.5
✓ User directions have improvedI like the app especially using face recognition. My feedback was 4 stars due to sometimes problems with navigating in the wellness area. Directions are not described clearly. I had to once make a call to figure it all out but it has improved and I am getting used to the app now. I can’t always remember where to logout. Sometimes I find it by trial & error. It’s improved though. For the reading material, there are several articles in blue (links) for finishing the goals. Could you be some specific as which articles since there are more than one in Nutrition. I read them all. Thank you..Version: 1.31.10
✓ Great startThis is a great beginning. I now can have my insurance card with me at all times on my phone as well as having the ability to share it with providers. Another great feature is being able to find an urgent care wherever I am using my location. This also applies to providers. And if I do not think it is to serious, I have the nurses line quickly accessible. I will keep making recommendations to add other great features as others have commented, but I am glad they got this out there sooner rather than continue making us wait. That is what updates are for..Version: 1.3.3
✓ Easy to Use AppThe fepblue app has been easy to use and supplies a lot of information. Easy and safe access to my account and health information has been helpful. Unfortunately there are a few problems. The fingerprint signin on my iPhone still errors out. I have to enter password every time. Glad to see that Claims are viewable from within the app without having to go through misc options in order to access the claim records. Update: The Fepblue app continues to work well. I’m using it several times a week.Version: 1.29.9
✓ Huge glitch to overcomeFor some reason I could not log into my app. In December was told to wait until January because of a big update. After waiting, I was still unable to log in. I uninstalled and reinstalled. Then I changed my password and I got in -but it was only once. I called again, and it was tough to get through the cumbersome phone menu for help. Today I made a connection and the rep (gosh I wish I could remember her name) figured out that I needed to also update my laptop web access page too. She walked me though that and finally I am in sync..Version: 1.30.10
😕 Fepblue Negative Reviews
