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Panini Direct App Complaints & User Negative Comments 2024
Panini Direct app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Panini Direct? Can you share your negative thoughts about panini direct?
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Panini Direct for Negative User Reviews
✓ App and website are downI keep getting notifications of people putting offers on my cards, but the app and website will not open. Fix your systems panini! Get more servers.Version: 3.7.2
✓ What a jokeApp freezes on main screen so many times. Also been waiting on a redemption for 3 years and have seen others get the same player redemptions redeemed. Almost impossible to contact about the issue. The one time I did get through they said it should be a few more weeks and here we are 6 months later and nothing. I hope fanatics does a better job than this joke of a company. Ridiculous..Version: 4.0.13
✓ Good luckIf u want card with ur points good luck. App crashes everytime and only works when they’re sold out of the good ones!.Version: 4.0.1
✓ SucksCan’t log in to this terrible app.Version: 3.5.1
✓ Good but not greatI like it but I think the blockchain cards should be their own app. I don’t like how much you have to dig just to get to see your own gallery..Version: 3.6.6
✓ No transparency. Beware.Although the platform re-design and upgrades look great, there is no transparency on what Panini is licensed for and what they aren't. I started to invest in their blockchain baseball products only to find out they are no longer producing MLB related blockchain product. Now the baseball market has dried up on the app and no interesting releases are happening related to baseball..Version: 4.0.14
✓ BlockchainHard not to see that the prices on here are the same if not more then you can find on eBay for physical cards but I liked the blockchain and nft part of it but it seems like after the last update you can no longer do anything with nfts on the app and now must use the website that is a lot harder to navigate..Version: 3.6.6
✓ Absolutely horribleApp is absolutely horrible, horrendous and hideous. It crashes constantly over and over. If I could give it less than one star I would because that’s what it deserves. It is extremely glitchy and even buys cards on its own now without your knowledge when it’s running amuck and not working properly. The mainstay of the app is the Panini spinning wheel of death. So in other words, the only time you want it to crash it won’t. But then it won’t work either so you have to close it yourself and relaunch. It needs a complete overhaul and nothing less. A miracle coder to fix all the issues..Version: 3.9.3
✓ Love the app when it workingAfter last update app crashes constantly. Can’t even use the app. Hope for a new update I have a lot invested in panini product and nft.Version: 3.9.7
✓ I need my redemption replacements.I asked for replacements and it still hasn’t gone through..Version: 3.9.6
✓ ArnaqueurIl mon échanger une carte d’une valeur de 400$ pour 150 points Panini qui équivaut à 3$ et ne me Répondent plus depuis 4 mois Ordinaire pour une grosse compagnie.Version: 4.0.9
✓ Useless appApp randomly decides to restrict my bids as a new challenge dropped, preventing me from getting the cards I needed at a good price. When I tried to address the issue by updating my PayPal account in the app it gives me a "Success" message telling me it failed and to contact support. Meanwhile, PayPal has no issues with my account on their end..Version: 3.7.10
✓ Bunch a crooksI got into collecting Panini Football cards back in 2021. I bought my first and only redemption card in 2021. Kyle Pitts RPA of /25. It’s been 2 years! I think they gave mine away to some other underserving person “one of their boys” and now they are just waiting me out. I guess it’s time to talk to lawyers..Version: 4.0.15
✓ Retail is a rip offI guess the app is ok, but I wouldn’t buy panini retail products. Unless you like burning money! Basically they are forcing you to pay outrageous prices for hobby. Buy some retail PRIZM football & you will know what I mean..Version: 3.8.4
✓ Incapable of using my reward pointsAn error occurred while purchasing two items with my rewards points and now I cannot purchase anything ever again due to an error:must complete ongoing purchase popping up.Version: 4.0.0
✓ Will keep your money, Shut down Customer Service phones and emailPanini will sell you “redemptions” and not honor them, essentially keeping your money with no repercussion. They don’t answer their phone line and even shut down their customer service email. This company needs to be investigated. Save your money, wait for Fanatics to take over in a year, and do not buy packs or boxes. Let the suckers buy them and lose their money, then buy the individual cards on ebay for 95% markdown..Version: 3.9.1
✓ Points rewards 👎🏽High end reward releases always crash with too much “high user volume”. App crashes multiple times. If you are lucky to even get it to a high points reward during release in your cart it will not allow you to check out or complete the process, it may even log you out and when you return it will be removed or worse sold out. Customers are getting stuck with useless points in their account that are irredeemable instead of autos that could’ve been put into the product they spend good funds on. Overall the app needs a lot of fixing with the amount of people coming into the hobby not very good looking for the company that has a monopoly on the card market. Customers should be number one not money..Version: 3.9.4
✓ Buyer BewareCan’t do anything with my NFTs. Decided to buy some late last year and had a lot of fun buying them and putting them up for auction. Was a nice alternative to trying to find, buy and sell cards in stores. Then all of a sudden all of my options to set a minimum bid for my cards and/or place them at auction disappeared. No one seems to know what’s going on and panino can’t help me. I have over $1,000 I spent in NFTs that are absolutely useless to me since all my options have disappeared. I have friends with the same phone and same app who are still able to do everything I’m no longer able to do. I have missed out on several events where I probably could have made a nice profit on a card…… but I can’t put it up for auction for some reason. My advice would be to save your money and spend it elsewhere, once panini gets it they don’t seem to interested in customer service..Version: 3.8.3
✓ Still waiting on redemption cardI have a redemption card I have been waiting to receive for over a year. I have reached out to customer service through the app and have not spoken to a single representative..Version: 3.9.6
✓ Literally does nothingPanini has a rewards system (so I thought) so I downloaded this app since I spend way too much on cards. After I downloaded the app and signed up for the newsletter, they informed me that they don’t give points for this, or purchases? They still have this info for redeeming the points on their app and website. If you like wasting money on NFTs or want an extremely overpriced pack from their direct website, then this is the app for you! Otherwise it literally doesn’t do anything for the consumer besides promise you things they don’t intend on giving you..Version: 3.9.3
✓ Worst customer service. Could not be any lower.I have waited for a redemption for over 11 months. Ronald acuna Jr auto. They have sent another one i sent in after the Acuna redemption one. Two months before. Have sent so many emails and messages just asking. NOT ONE RESPONSE! Besides emails that are automatically generated. “ we miss you come buy this for the lowest price” This is bad for buisness and should not be legal. Customers buy the high price boxes to to admire and enjoy the moment of the card displayed. But they want people to wait, because they don’t actually have the items. They want me to pick another option. Of either points???? Or let them choose some cards for me.??? This needs to stop. No one deserves to go through this. Atleast sent a Acuna Jr auto of some sort. Or accommodate me with something realistic..Version: 3.9.4
✓ Blockchain productsThis is regarding blockchain packs. Few reason its slow down in my opinion. First challenge sucks! 30 bc cards to complete the challenge is ridiculous. 2nd stop including all the bc inserts in a challenge the value of the bc cards is being wasted you dont need to fight for a bc card coz everything is included in the challenge not like the first its came out. Cards that does not sell well compare to the cards that included in the challenge.Version: 3.6.6
✓ GarbageGarbage company. Screwed me on a redemption I waited 2.5 years for, stack boxes for break companies, overprinted everything the moment the market popped and killed it’s own good momentum as quick as they could. Might literally be the worst run company in the US..Version: 4.0.11
✓ Can’t even create an accountSomehow this app doesn’t let me create an account to login with..Version: 3.3.5
✓ Glitches and Blocks Accounts without SupportThis app is horribly supported. Blocks real people yet allows bots to purchase all released packs within 4 mins. Their support team is non existent. It glitches on a very regular basis, and there is no way to contact anyone other than a phone number in Texas (which makes it really hard when you’re other side of the globe). Considering they have sold over $5 million in packs these last 3 weeks alone, you would think they would invest in a team who responds to support requests. Horrible horrible place to spend your money.Version: 3.5.5
✓ Garbage companyHonestly just got into the hobby recently. Would not recommend panini direct. The points redemption system is awful and makes you pay $10-$100 shipping on cards worth maybe $0.1. Better to just try to find cheap resale items on eBay from people leaving the hobby. Almost all cards (even the super short print) can be found for sub $10 on eBay if you’re patient..Version: 4.2.3
✓ Terribly antiquated app, poor businessI’ll keep this review just to the app in general and not the terrible business behind it. Their app is so slow and out of date, sometimes automatically opens the app to the blockchain side and won’t let you back to the real side without signing out and back in! So frustrating! Their customer service contact feature never works to submit feedback and complaints! Everything crawls, and no it’s not my device or internet! But I can say their app fits their level of business and customer service!.Version: 4.0.7
✓ Only lets you use the NFT scam side of the app.As soon as you open this app it takes you to the Panini NFT Beta (a great way for panini to take their customers money in return for some worthless pixels) (digital packs cost $10 each for usually 4 cards most of which will be worthless base cards). I would like to use the panini direct side of the app, you know the reason I originally downloaded this app, to check on the status of a claim made in 10 months ago..Version: 4.0.11
✓ RedemptionsWaiting 6-12 months for redemptions is ridiculous, not to mention messages are not returned. I’m still waiting since last June for a replacement to my redemption to fill without any info or luck… you guys are terrible.Version: 3.7.8
✓ I can’t upload my card packages for pointsThe screen turns white and flickers. I wait for a while and nothing happens.Version: 3.8.8
✓ I can’t sign up it always says validation errorHorrible.Version: 3.7.6
✓ Panini are boring cards and app is uselessOld school cards are way better in my opinion like fleer ultra to name one. panini cards are all the same photo with different colour grades. Some really nice looking cards from them but come on man!! Don’t make every card have the same picture.. it’s stupid for a so called high end card manufacturer. Panini also aren’t customer focused and don’t care if bots clean up all their stock coz they will get guaranteed money anyway in a click of a finger. Plenty more negatives to mention but I may need a few more pages to fill out. Flat out bots everywhere and destroying the market !! Want to change your bad reputation to an outstanding one Panini? You have some really great potential so maybe put some more effort in to fix some issues and not make cards so lame.Version: 3.5.7
✓ ?Why don’t you ever update cards? How about giving points away alone instead of replacing an auto? Don’t get me started on the centering, scratches, and flaws on 80% of your cards….Version: 4.2.0
✓ Wth panini?!!I wait for the rewards to release and I set a timer and try to add to the cart when released. I get the high volumes but this has been every time and then all the cards are gone! They probably have celebrities or backyard breaks priority to get it! Forget it what a waste of my time!! 😤.Version: 4.0.7
✓ App cannot handle volumeWhenever a new popular release happens the site crashes. Then when site comes back up item is sold out or event is over. Corp thos size should be able to handle some volume.Version: 4.0.0
✓ God Awful Execution, Right IdeaI love the thought of using an app to track new releases and be able to purchase things straight from my phone, but the app itself might be the worst app I’ve ever used. For the past 2 weeks I’ve been stuck on the sign in screen where no matter where I tap on the screen, nothing happens. I can’t pop up the keyboard to put in my login information, can’t continue as guest, etc. I’ve uninstalled and reinstalled and nothings changed. And even when I could sign in and use the app, it would crash frequently or just not work as intended. If I could give it 0 stars I would..Version: 4.0.19
✓ They do not respondI wouldn’t use this site unmade the mastake of using this site has a lot of bugs and you can buy but won’t let u sell . Keeps coming up the buyer doesn’t have money or something . And when u go to contact then u get nothing no response at all . Stay away from this app. If you don’t want to lose money !!!! Stay away!!!!!!!!!!!.Version: 4.0.1
✓ Check Redemptions Before Buying Panini ProductsI’m currently waiting on redemptions for Micah Parsons (360 days) and Wander Franco (240 days). There’s no guarantee that I ever receive these cards and at this rate it’s looking rather unlikely. These are the only two cards I’ve ever redeemed and I haven’t received a single update on them. My advice to any collectors before buying Panini products is to check Ebay on the day of release to see which players have redemptions in the set. If one of the redemption players is a guy you wanted to chase, you’re better off saving your money and buying a different product that they actually have autos in. Otherwise you could be the next person stuck with a Wander auto you’re unlikely to see. Hopefully the class-action lawsuit forces Panini to change their ways, but I wouldn’t bet on it..Version: 3.9.3
✓ Crushed a kids dream!!I am a single father and a disabled veteran and I love the HOBBY BECAUSE IT SAVED MY LIFE, I was headed down a very very dark road and believe it or not this helped pull me out of it and a very destructive path. It also helps me meet new people and also calms me down enough so I’m able to be around large groups again because my focus is on the cards and not my environment. Just to back my claims here is a screenshot of the open tickets I will be happy to to POST MY DD214 from the Army as well. With a very very very limited I try to rip with my son and a very ARMY buddy’s but we usually have to split a hobby because we can’t afford a good one but the times I usually get stuck with the points but too scared to send in afraid I will not get anything back. And with the people I don’t PC I usually try to donate to a different veterans suicide awareness program like PROJECT 22 to help raise money due to 22 veterans a day committing suicide and countless others like me to bring awareness to combat related PTSD & substance abuse awareness. If anyone wants I have time stamped screenshots of everything as well as pics of cards along with MY DD214!!.Version: 3.8.9
✓ Terrible platform with constant updatesThe app seems to have an update nearly weekly, yet still doesn’t work smoothly. Rewards are horrendous when looking at card value for the points. It’s clear why someone else will be taking over..Version: 4.0.6
✓ Always dropping the ballWhether it’s their app or their tangible product panini manages to do next to nothing right. The quality in their cards has taken a STEEP STEEP dive in the last handful of years and their prices only go up and up. To make matters worse they are constantly tied up in lawsuits and scandals because they regularly bend over their customers. This morning the literal first thing in 2+ years I’ve seen on their reward shop that I wanted, I tried for over 30 minutes to add to my cart. It started with the app crashing over and over eventually logging me out. Finally after getting back in to my account you couldn’t add the rewards because of “high user volume” yet somehow all the rewards managed to still sell out. I, like a lot of people have spent thousands with this company. Have I seen a single redemption in the mail yet? No. Does your app work? No. Is this company a monopoly on licensed football cards? Yes..Version: 3.9.3
✓ Terrible Poverty CompanyAs a card collector and seller I’ve been dealing with panini for years. I’m no longer using any panini product and hope the worse for them. Spent hundreds-thousands or dollars for barely anything. Spent $60 shipped for a panini instant card /5 just for it to have the corner CREASED when I got it. Screw this company, screw you personally if you’re partnered with them. Fanatics and topps on top.Version: 4.0.19
✓ AwfulThis app is absolutely worthless. I lucked out and was able to add a coveted new rewards card to my cart only to get screwed by a blank screen every time I put in my card information and tried to confirm payment. Did this 20+ times only to learn that the card was now “sold out.” Absolute trash company with piss-poor customer service. Can’t wait til Fanatics takes over for these sorry clowns..Version: 4.0.7
✓ App CrashApp keeps crashing when I’m trying to check my redemptions.Version: 4.0.7
✓ Crashes constantlyIf you don’t have A+ service, this app crashes every 5 minutes..Version: 3.9.7
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