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MOD Pizza App Complaints & User Negative Comments 2024
MOD Pizza app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using MOD Pizza? Can you share your negative thoughts about mod pizza?
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MOD Pizza for Negative User Reviews
✓ App update is awfulI opened up the new version today and it was confusing to use and the worst part… when I tapped the button to pay, it didn’t give me the usual options to choose which payment method! The app just chose for me and went ahead and charged. I have several payment methods loaded in and I want to edit them, but nowhere on the app allows me to access and edit my payment information. I went online to see if I could edit in the browser version and I can’t find it anywhere, nor can I find a “contact us” for app support. Really bad update from and excellent pizza place..Version: 2.0.1
✓ Facebook Login not workingI have 141 points trapped in an account I can’t access. I have been trying for months to log back in through my original facebook login, but it gives me a message saying, “App not active: This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.” I have even received emails offering bonus points to use my account, but I can’t access it. Even before this problem, I would get logged out every time I use it. Please fix the issue! I have lost out on many points because of this problem..Version: 2.17.0
✓ Not accurate with store timelineThis app is great - easy to use, pick toppings make favorites, order BUT (and this is a big BUT) this app doesn’t predict anything about how long your wait is. I arrive late regularly to my pick up time- tonight it wasn’t even close. Over 30 minutes past the pick up time. The expediter is telling us each time we walk up “We are about 30 minutes behind” - why can’t the app update to that instead of not really being convenient at all for speedy pick up..Version: 2.3.0
✓ Used to be great but it has a major problemBefore shortages this app was great. Let me start with this. We always order the same pizza when we use the app. It was so easy to order, all I would need to do is hit the re-order button and presto, pickup would be easy. However the app has one major flaw. You can’t edit a past order and if the location is out of just a single ingredient the entire order fails. Last week it was arugula. The week before it was basil. This week it’s chopped tomatoes. Why not give the customer the option to simply skip that ingredient and order the pizza with everything else on it? Seriously having to rebuild 2 pizzas from scratch? Seems like an easy fix. Please fix this!.Version: 2.3.0
✓ PLEASE FIXI like mod pizza & the mod pizza staff. However this app got to go. When the app was upgraded recently it’s now screwed up. i order from the same mods location & each time when placing an order it ask me for my location. This new app does not store my mods gift card “EACH TIME” i place an order it ask me for that long gift card number & pin. this annoys me can someone please fix ASAP Another issue… if i make 2 separate purchases the same day it will not let me scan for points until the next day — please fix this issue also update i took a star away — i can’t log on to the app — it’s giving me error message. i tried changing my password 2 times & still won’t let me log in. App still logs me out all the time, & it does not hold my gift card info. i have to put 19 numbers + 8 more digits for the pin each time i place an order. PLEASE FIX —.Version: 2.2.0
✓ Revise Historic Order or Custom ItemHonestly I get frustrated so much sometime that I end up getting something else for dinner because I can take a previous order and modify it. Sometimes I want the same pizza, but modify a few items on the salad or pizza. Or maybe kids aren’t eating or wife isn’t eating so I want to take one specifically built kids pizza off or wife’s salad. Also within the same order, while ordering it would make the app so much better if you could clone an item in cart so you do to have to start from scratch for same pizza or salad but different size or same pizza but may different protein, same veggies. Trust me these changes would go a long way to enable more $$$ revenue by enabling more frictionless order customization and reuse..Version: 2.8.1
✓ MOD APP 2.0 👎🏼If I could give this zero stars I would ...I don’t I even know where to start. While using the app it looks like it belongs to the very first iPhone produced, its elementary, basic and it doesn’t even fill the whole iPhone screen like 1.0. I can no longer create a favorite pizza to save on file so now I have to build the pizza each time. I can no longer view my order history and there is an annoying notification bubble but no message and no notification. I did verify that 2.0 is compatible with my iOS currently on my phone and it is...I have also deleted and reinstalled the app and nothing changed. Something is terribly wrong and it needs to be fixed STAT!!.Version: 2.0.0
✓ Order failed, but payment went throughFirst off, mod pizza itself is AWESOME. The employees are awesome and the food is awesome and the service is awesome. So I open the app for the first time to place an order. No problems there, actually one of the better ordering experiences. The problem was with paying for the order. First off, it’s impossible to type in the exportation date since you can’t type a / because the keyboard is a number pad. (For anyone else having this issue, copy and paste it in) but the big problem was when I hit the pay button. The app said “credit card declined invalid billing address,” but I immediately got a notification from Apple wallet that my card was charged the EXACT amount as my mod pizza order. So I go to the store annnnnd they didn’t get the order. Thankfully mod pizza employees are awesome and understood my situation and made the pizzas without charging me a second time. The app fails to accomplish its purpose, ordering pizza. Also they should just use Apple Pay, I’m sick and tired of having to give each restaurant app my credit card info each time I order since I don’t trust them to keep my credit card number secure..Version: 2.1.1
✓ Good Pizzas, Bad AppMod pizzas are very nice since you can customize them exactly to your liking. This is what our family has done. However the App is almost always fails if you try to reorder. Trying to reorder everyone’s custom order, the App first gives a message that one of the item is missing (does not even mention which item on which pizza) and if I wish to continue. When I click continue, it just gives a message that none of the items are available. So I have to manually reorder all the custom pizzas. And low and behold the order works, all the items are available. As a result ordering custom pizzas becomes a lengthy process instead of just doing a reorder. Just because of this app behavior, I find myself ordering much less..Version: 2.17.0
✓ Disappointed in Customer ServiceHi! We are frequent customers at MOD Pizza and so is my extended family (every Friday to treat our kids after preschool). Typically when I walk in, I’m greeted with friendly faces that seem happy to be serving me. Today, I did not feel that especially from the gentleman working the oven. When I walked in, I was given a long stare with a grim face from him until I finally said, “I’m here for my mobile order”. In a very unfriendly voice he replied, “it’s in the oven.” I proceeded to wait for my order (done in a timely manner), so thank you for that!! He did not offer to put it in a bag, or extra sauce like he normally does. He barely even said, “here’s your order”. I am just disappointed in the customer service today. I’m not sure the reasoning, but we will most likely halt our time here at Mod Pizza and continue our business somewhere else in Georgetown for our Friday treats. The app is not very user friendly when it comes to ordering. Multiple times I’ve ordered and would like to pick my food up at 11:15 with the understanding you all open at 11, so I can pick my kids up in time from preschool. I can never get it to work on the app and have to choose 11:30. Other pizza places in town have pizzas ready at 11, which makes it more convenient for us. I’m usually not one to complain, but I’m very disappointed in the customer service I experienced today, specifically from the gentleman working the oven..Version: 2.10.1
✓ App Needs WorkEmployees at Mod can’t see special instructions. My orders are wrong 50% of the time. Also, there is no way to cancel an order through the app. ***UPDATE**** This app is still garbage. I just tried to pay for my order partially with my remainder gift card balance. Because this app was designed by app flunkies, i could not pay a split bill. Also, my orders are still wrong 50% of the time. The other day, I watched employee leave pie spatula under the pizza while it cooked. It caused crust to stick to spatula, eventually breaking crust apart. Getting tired of tipping for employee incompetence, but that seems to be the Mod Pizza norm..Version: 2.17.0
✓ App is frustratingI like being able to order using the app but there are some issues that need to be fixed. When I try to use a gift card like a $20 one on a $50 order it never allows me to use the gift card to cover part of it. It always says cannot be used because it doesn’t cover the whole bill. It should take off the gift card balance and then let me pay the remainder with another method. The other thing is when I have an award and try to add it it never lets me and says it is not valid with that order. These issues should not happen and need to be fixed..Version: 2.14.1
✓ No Apple Pay, seriously?Love the restaurant, hate the app. Doesn’t let you type in the full address so hotel locations end up as a mash of street, hotel name and room number which I’m sure your staff love to have to decipher. Once an order is sent, once you move off the status page there’s no obvious way to go back to the status. But worst of all, though, the app asks me to manually enter my card details which are already stored in my iPhone and could have been requested through the proper APIs, but why if the customer can do all the work again. And fittingly, there is also zero support for ApplePay. Was this procured as a high school project, or just sloppy work of a developer who doesn’t understand iOS? Because that’s a seriously low effort app unfitting for a great Pizza place..Version: 2.17.0
✓ Needs a better process for toppings not availableWhen ordering pizzas with multiple toppings, occasionally the shop doesn’t have all the ingredients listed. It would be helpful if the items they’re out of don’t appear on the list as an option. Currently, when you go to check out, an error message spears saying “(topping) is not available”. You then have to go back to the order and remove the topping item yourself. If you like a lot of toppings, this can be laborious. Seems like this could be a quick fix and prevent frustration..Version: 2.3.0
✓ This app is such a painI love Mod Pizza and I hate this app. For not the first time, I was all set to order pizza tonight and the app is too much of a hassle to use. It also has no method to give feedback in the app, and it shows. I don’t think anyone who works on this app actually uses it. They would sell a lot more pizza if they made this app not such a pain to use. A few examples: no shopping cart tab to show what’s into your shopping cart. No way to favorite a store you’ve ordered from in the past so you don’t have to look it up every time, no way to look up current promotions (they send notifications but then there is no way to view them in the app). No way to save credit card info before you order the first time. I can’t describe how annoying this stupid app is. Just go in the store. The pizza is great, the employees are great, the app is the most annoying app I avoid using..Version: 2.17.0
✓ Used to Be GoodThis used to be a good, simple app. Now it is very buggy with many annoyances. It automatically logs me out and turns off the Face ID so I am having to log back in. In the update, all my past orders were lost—it doesn’t save them as easy anymore. The notifications are excessive and the notification badge says there are notifications when I cannot find any when logging in. I have gone other places for lunch because this app is now clunky and takes too much time to deal with. What used to take less than a minute to do to order ahead for pickup or curbside now can take several minutes or just not work at all. They had a good app! Now it’s an annoyance that deters business..Version: 2.0.1
✓ App is good but could be easily be much betterI love that it saves your order history making it easy to re-order. Since we’re a family of 5, we’re always ordering 5 pies or more if we have other kids or guests. One incredibly annoying flaw is that if any single ingredient on your recalled order is not available on the day you are ordering, it won’t let you order from the history. Why can’t you simply add a previous order and then modify each one as needed? C’mon. Second, when using a gift card, if the amount doesn’t cover the entire order, it won’t let you use it. This is just mind boggling. If I have a gift card with $30 but my order of >$30, it won’t apply the card and allow you to pay the remainder. These two issues drive me crazy. Please add some common sense to this app!.Version: 2.6.0
✓ My reviewBurlington is amazing. Never had a bad experience, have been going there since they opened. I sometimes can’t access my history when ordering online, which is a bummer, especially when I am driving. Anacortes is another story. I live in Anacortes and was so excited when they opened. Unfortunately, I try to avoid that store because there is 0 modness. Not friendly, they are 4/4 screwing up my online order. I feel like I am putting them out when I order something and they look like they would rather be anyplace but there. Manager is not professional, even in the relaxed mod way. She does not want to do the best she can to make the customers experience good, she passes that down to the people who work for her..Version: 2.3.0
✓ Issues with sign-in via FacebookI have had intermittent issues in the past that were tied to app updates I believe. This seems to be the longest one though… Is anyone else having issues with signing in to their Mod account using their Facebook account? I keep getting error messages since last week stating the app is not accessible right now and that the developer is aware. Both Facebook and Mod are updated with latest versions. All of my history and rewards are tied to my account via Facebook. Is there a way to access without going through my Facebook? Will update my review once the error is fixed..Version: 2.17.0
✓ LazyConroe store is lazy. I ordered my pizza on the app and didn’t have any issues. I unintentionally showed up 5 mins early based on the time app instructed me the pizza would be ready. I was asked to be helped at the online order pick up and come to find out they haven’t even started the order yet. Now, keep in mind I ordered the pizza ten minutes earlier (not like I ordered in the parking lot and then walked in the store looking to complain), there weren’t any other online orders to make, there was no one at the counter ordering in store, there was one person cooking the pizzas in the oven, and there were three others standing around goofing off. I get stuff happens but the person who originally asked to help me never said a word to me after locating my ticket seeing the order hadn’t been started. No “sorry we are getting on it now.” No “give us a bit and we’ll have it ready.” No further communication of any kind. Thankfully I don’t have to come to this location regularly as I was just passing through..Version: 2.10.1
✓ Gone downhillThe app used to work pretty well most the time. Lately, I’ve had trouble with just logging in on. Today, I had trouble logging in, but then it said that I could order pizza, so I tried to order pizza. That attempt failed with a message that there was some problem with the address. I could find no place where the app had an address so we decided to not order through the app. Later we came to find out that our credit card had in fact been charged. So now we have to deal with that. I think I’m going to stop using this app..Version: 2.14.1
✓ Issues with customizationThis was my first time ordering with the app and I didn’t get a good first impression. I ordered the Dillon James but made a few customizations (I added pepperoni and the balsamic glaze). From the restaurant’s end, it looked like I ordered a pizza with only pepperoni and the balsamic glaze, so that’s how they made my pizza. Unfortunately it was delivered to me so there wasn’t much I could do. Also the app gave me an error when I tried redeeming a reward but it still charged my card. I had to submit my order again to get it to go through so I ended up getting double charged..Version: 2.10.1
✓ Terrible app and needs a lot of improvementsSeveral issues with the app and looks like they don’t do due diligence in testing their apps because some of these issues have been open for a while now. 1. Shows notifications even after I clear them/ read the messages. This is super annoying. 2. Face ID has to be turned on each and every time I logon instead of remembering the option. One time. 3. The app logs me out after a few days. Why can’t they let it be logged on unless I explicitly log out ?.Version: 2.0.1
✓ Out of ingredients every timeWe can hardly ever reorder the same thing because each time the store is out of one or more items like onions or green peppers so we have to keep create creating new orders. What is even worse is that when we go into the store to pick up the order, we’ve seen the out-of-stock items in stock and behind the counter on more than one occasion. I really love the MOD concept and when my order is made the way I request, it’s wonderful. As you can see, I’ve ordered at least 100 times. Unfortunately, quality control is a MAJOR problem so this happens less than 50% of the time..Version: 2.17.0
✓ Rewards?????Got a message, 75 bonus points to order pizza, salad, and no name cake. Wife wanted a salad and I always get no names so this was a no brainer. Put 3 pizzas, a salad, and 3 cakes in cart. Hit pay for order and got a message saying the no name cakes (in my cart) we’re not available. So couldn’t get the dessert we love and got screwed out of 75 points at the same time. Next time don’t bother with the special offer, they are worthless if you can’t use it and it causes us to not be able to get a complete order….Version: 2.10.1
✓ WAS an ok appThe last version was clunky but functional. The newest update is trash. I’ve had multiple issues. One, it shows badges on the app but there are no notifications within the app. I am anal about clearing badges so that’s a big one for me. Two, all my favorite orders are gone, same account, points are still there, no favorites, so much for that crazy Mad Dog variant I liked so much. Three, it freezes often require a force quit and reopen, and that means starting everything over, including login. Four, you have to use Face ID or you are forced to manually login every time, security is good, but if someone snags my phone, the thief ordering themselves pizza is the least of my worries. Five, just a small glitch, but when I choose delivery and search for my store it says delivery not available in your area, but if I go directly to my store on the app I can choose delivery..Version: 2.0.0
✓ You Broke the App!My family and I eat at Mod every week, same location. Love the pizza, love the team at our location. I loved this app until the latest major rebuild. I use the favorites and re-order function all the time and it worked really well until a couple months ago. Now the app makes me log in most of the time. And when I use favorites OR re-order it only enters one of the pizzas. I order for a family of four. Which means I need to enter all pizzas but the one that transfers over. Fix these issues (logins and favorites / re-orders) and you’ll get 5 stars from me..Version: 2.0.1
✓ Convenient but flawedI like the convenience of ordering from Mod in a dedicated app, but I had a horrible experience recently. I went to order a pizza for Friday night, and the closest location (which is the default) closes early (8pm). I started my order before 7 but placed it afterwards 7:15pm. The app placed my order for the FOLLOWING DAY AT NOON!!! No error message regarding closing early, nothing. It wasn’t until my food still wasn’t here at 8pm that I realized the issue. I also couldn’t cancel my order in the app - despite them creating a future order!!! And the app makes you contact the store - which wouldn’t open until AROUND 11am on SATURDAY! And to make matters worse, if I had ordered from another location - I would have had no trouble since the others were open until 11pm. It was a very frustrating evening for my family - we ended up eating cereal. 😖.Version: 2.3.0
✓ Save Individual Pizza FavoritesWe love Mod Pizza, but attempting to utilize previous orders is frustrating. If ordering more than one item, it would help to save each pizza or salad as a separate “favorite”. This would make re-ordering much easier. As it is, I have to find a previous order that closely matches what everyone wants, then add or delete missing items. All that and if that order was at a different store, you can’t change the store after adding items. Finally, if an item on a previous order is discontinued, the app won’t let you remove or modify that one item, but instead the whole order is rejected..Version: 2.17.0
🙂 MOD Pizza Positive Reviews
MOD Pizza works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MOD Pizza.
⛔ MOD Pizza Problems
