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BetMGM Casino - Real Money App Complaints & User Negative Comments 2024
BetMGM Casino - Real Money app received 40 complaints, negative comments and reviews by users. Have you ever had a bad experience using BetMGM Casino - Real Money? Can you share your negative thoughts about betmgm casino - real money?
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BetMGM Casino - Real Money for Negative User Reviews
✓ Wrongful bonusI’ve been playing on this app for a while ive won alot of money and lost alot of money… the first time i got this app i was very disappointed because there was an automatic bonus i played for hours trying to clear whatever the bonus was and nothing tried with drawling my money multiple times…!!!! I put money into the app with no problem then today I suddenly have a bonus again when I deposited money as usual there was nothing stating i had a bonus when I deposited i was credited 75$ to my 150$ i couldnt play my live tables i played slots roulette baccarat and even after i got to 500$ i couldnt withdrawl I would’ve rather been disappointed losing then get dragged on by a bonus keeping me playing for hours trying to get my money i tried withdrawling over 15x but it wouldnt let me very unhappy with this i dont mind losing the money but getting dragged on is very frustrating when i did not even ask for a bonus!!!!.Version: 20.07.03
✓ Nothing but problemsI have had nothing but problems since I joined. I made my first deposit of $25, but the app placed me in Michigan while I was located in Pennsylvania. Contacted support, took 3 separate conversations, and they said they would delete my Michigan account, and refund the $25 since they couldn’t transfer it to my Pennsylvania account and that their “relevant team” would take care of it. Well they deleted the Michigan account and now have no record of my $25 deposit, so I’ll never see that money again. Separate issue. I received a promo to bet $1 to win $100, and contacted customer service because I didn’t have the option on my account. They said my account was under a different promotion, however, if I placed the $1 bet and I won the bet, that I could contact customer service to have the promo changed to the bet $1 to win $100. Contacted support after the bet had settled, and they said everything was good and that it would reflect on my account within the hour. Next morning 10 hours later, it has not shown up on my account and I can’t seem to get ahold of anyone. If you’re in Pennsylvania and are interested in the online casinos and sportsbook, we have plenty of other options out there. I would stay away from BetMGM.Version: 20.07.03
✓ Worst customer support and serviceI have never had a worse experience with customer support in my life. No one helps you with anything you ask. Every answer they give you they say they need to escalate the issue I went months and months without a single response or help. They just shut down your account whenever they want with no reasoning or anything They don’t add the promos you are offered if the don’t work the first time. And then they will require you to jump threw hoops to get anything you should have recieved or wanted. Borgata casino bet mgm casino and party casino are all the same exact issue I am so upset that I lost access for no reason to the only app I thought I liked but after weeks now of my app being under review and no one knows why I gave up. Same thing happened to my wife and they dragged it out for months require more and more documents and her identity just so happened to them be stolen. STAY AWAY FROM BET MGM BORGATA AND PARTY CASINO APPS.Version: 20.07.03
✓ NOT Good -2I simply have to agree with the most recent review for this online casino app. They take your money yet if you miraculously win they delay or won’t pay you without a big hassle and this is suppose to be regulated by the DGE here in NJ, as well as the other states they operate in. You can’t reach customer support or service. The player is only a number here at at many other so-called regulated NJ online casinos I’ve played at for years! They all pretty much could care less about the player no matter how much you’ve played there, or lost. The DGE is only there for the online or land based casinos , NOT for the players. So, if you have an issue and complain to those who “supposedly” watches over & regulates them, you’ll get no where. It’s hard enough to win in a land based casino but you’re much better off there than playing on line. Take it from me, as I have played at all of them but exclusively at Golden Nugget since the rollout of online gaming , although a “few” are a little better than the others but their only purpose is to separate the player from their money!.Version: 23.12.04
✓ Tighter then a……Been playing for well over three years and within the last six months I have noticed a significant decrease in wins. I only play about $40 a week, nothing extravagant; its my weekly fun treat. Well, it used to be fun and exciting but now its just depressing. Yeah, I know it’s gambling and you’re going to lose, I get it. But when I first started I could expect a winning session (minimum of doubling your money) at least every 1 out of 3 times. Now, it’s basically never. No bonuses, no free spins, no jackpots, nothing. I think MGM used the first couple years to get people thinking they could win, paid out and now the game coding gets changed so all that money gets sent right back to them and then some. My favorite game is “Hyper Gold” and i once won almost $700 on that playing only $1 spins. That was over a year ago. Since then, I’ve NEVER won anything more than my initial $40 back. Most times I lose everything. 😥 Someone help me..Version: 20.07.03
✓ Wow...I was traveling through West Virginia and wanted to try this out. But guess what, I got in and added money. Accidentally closed the app and no big deal right? Well then I guess I typed my password in wrong and tried to reset it. The reset password had an error and then the log in page said I had to contact customer service or wait a few days. I spent over 30 MINUTES on a dead end conversation. Support chat said I had to verify. So guess what. Now I get to wait even longer until it’s my turn in the queue after the main queue. even though I’m already talking to support. What makes me mad is that it let me ADD MONEY TO AN UNVERIFIED ACCOUNT. Shouldn’t a multi million/billion company be a little better than this? Absolutely disappointed and can’t say I’ll ever try to attempt this stupid app again. Unless I want to kill a couple of hours in support to wait for an answer..Version: 20.07.03
✓ Scam scam scam do not downloadI made the mistake of listening to a family member and downloading this app they sure let me add money out of my account no problem but the minute I started winning money they wanted to lock my account and not let me play anymore and as I check this is happening to a lot of people they are scamming you and stealing your money and I’m not sure how the state is allowing this to happen at all but this is worse then any bookie I have ever met . So they lie in there terms and conditions and literally do what is called a bait and switch do not fall for this do not give them your money at all . Never try and add money from more then one debit card or they will lock your account and don’t bother trying to withdrawal any winnings even the card they let you put money on with won’t be able to withdrawal the money either !!!! So your money just sits in mgm app where you can’t use it or withdrawal it or anything it’s just literally money on your screen that can’t be used ! I will be filing complaints with the gaming commission and bbb and anywhere I can !!!! Don’t download this app at all !!! Scam scam scam scam.Version: 20.07.03
✓ SCAM!I personally feel as though the roulette portion of the MGM mobile is a scam and fraudulent. My first bet of $100 on black playing roulette, there were nine reds in a row, and statistics showed a max of four of any color in a row. So then I waited a few hours after watching the game and analyzing the statistics. I bet another time on red and then there were 12 blacks on a row and even the dealer said something was not right. Then, I tried playing the roulette lightning where you have a chance of multiplying your winnings. I have multiple screenshots of my winning numbers being called, but nothing was ever paid out. These were large winnings, too, multiplied by 50 and 100 times. It would seem as though my regular bets and regular payouts would pay when there was no multiplying factors, but as soon as you start making any money at all, with the lightning rounds, they seem to not pay out. I contacted Support to report the possible technical problems, but I was met with, more than likely, a pre-written reply. I was told that ‘after some research there seem to be no issues with the gameplay.’ I was told this after about two seconds of contacting Customer Support, so I have no clue how they did the research within that short period of time. Very disappointing and the gaming commission should definitely pay closer attention to online betting..Version: 23.12.04
✓ THEY KEEP YOUR EARNINGS!I can promise you that with BetMGM Casino you will have a dreadful online gambling casino experience. After 7 emails (and counting) to their Customer Support, I have yet to receive my $250. Their Customer Support are deceitful and masters of stalling your transactions. They’ll claim your bank denied deposits and blame them for delays. Ask yourself this- Depositing money from your bank to their online casino is a simple 2-click process, so why isn’t getting your earnings back into your bank as simple? BetMGM Casino online will do everything within their power to hold on to your money. Their methods are nefarious and suspicious. Take your money elsewhere and enjoy the many other popular and reputable online casino betting and gaming apps. I will ultimately rate them ONE STAR because I have to give them a rating to post this review..Version: 20.07.03
✓ Loved it at firstBetMGM was the only casino app I would use at first. I loved it. Gave good promos, free spins, and bonus money. But as of now, it’s HORRIBLE. They locked my account because of ‘suspicious activity.’ When I didn’t do anything differently than I was for the year and a half I was playing on it. Then sent an email saying to send certain documents and then it would take about 3-5 days to be unlocked. That was FIVE MONTHS AGO. I keep contacting them to see what’s going because I have missed out on so many promos and I have a balance of over $200 but I keep getting the same response. That they’ll contact me when they’re done looking into it. I can’t even withdrawal my money or anything. So I guess my advice would be to just make sure you cash out literally like ever fifty so they don’t just keep your hundreds of dollars hostage for no reason at all, like mine. 🤦🏼♀️😡🙄.Version: 23.03.30
✓ Would be more stars but…They never give you deposit match bonus’s if you start betting more often which is crazy my girlfriends account gets a new deposit match bonus every single week mine account which I bet everyday on weather it’s sports betting and or some sort of casino game this needs to be fixed how is it I spend way more money in my account but she gets all these bonuses moving on blackjack ap and black Jack sp pro the algorithm used to to work you’d win some youd lose some your same same card would come through sometimes your 21+3 would come through and now it couldn’t be more of the complete opposite I’m not postive it might say it somewhere but I can’t find how many decks we are playing with and then I see things like a dealer getting 6+ cards to get 21 I had a game earlier where they had 4 5s to get 20 I’m pretty sure there is a less then 7 percent chance to get that outcome but I’ll continue to bet with this ap being there isn’t another casino ap offering this black Jack and I really like to play black at work to pass the time but I will start to use other sports books and will not be reffering people to this one like I have multiple people being I used to think there was no better Sportsbook/ casino ap out there but I will now go looking for another Thanks.Version: 20.07.03
✓ They don’t care about customersBe careful games reset occasionally while you’re playing in casino. Usually ok but on 3 occasions (twice today) it reset twice today and I lost large bets. On some of the Slingo games they make available there are bonus games. You increase the bet to get a better payout bonus game. I lost a $65, $55, and $30 bet because of this. Meaning I won and when picking my prize it reset. Forget the fact I lost the “prize” but I also lost the investment in the games. Contacted help they tell you to give them the game IDs. Ok. Because every spin I write that down. I get you can’t just trust everyone but I’ve been playing for months and have literally bet thousands. No. I’m not doing research and contacting a different group and jumping through your hoops. This was just a matter of principle. Take my business to a competitor. Maybe they’ll care. Oh, and during a poker tournament in which I was in 2nd place (only a $5 tournament so not the end of the world) it suddenly said I couldn’t continue after participating for an hour because I wasn’t in a legal state. Ok. Except I was sitting on my couch where I had been sitting when I started. Smh..Version: 20.07.03
✓ Quick sandI have placed $500 in back to back and have done $1 spins and $5 spins and out of the $500 place in you might have one decent win to start the quick sand sinkage (this win ranges 5-100) but that was your chance to leave. From this point every spin is a looser or two dollars less than your bet. So you get the bright lights and loud sounds to make you feel better that every win your still loosing. Yes you might hit a little higher than your bet but not by much or enough to make up for the next 5-10 spins. This wasn’t done on just one game but I have tried most all of them. This app is a complete waste of money so if you want to watch the money you place in go down the drain go for it!! I will add I have won decent in the past but never more than placed in. Good luck to those that decide to still play. Ps I don’t care that I am not winning but when it seems the odds are extremely leaned in the houses favor it is more of a scam than a casino.Version: 23.10.09
✓ They is horribleI been trying to withdraw funds since Wednesday the 28th of August. They took my deposit but want let me withdraw my winnings. The card I used for deposit no longer can receive withdrawal and when added a new payment for funds ( PayPal ) they still didn’t give me my funds just credited me back the $10 I use through PayPal. They keep telling me they blocked my Apple Pay but want just delete the whole card off, so I can receive my funds through PayPal. Everytime I try to withdraw it still give me only Apple Pay to do so. I done talked to over 5 different people. They all keep saying the same thing they just horrible and some scammers they wouldn’t even let me send funds to casino to pick up. Smh they all need to be behind bars and shut down. Fanduel and Draft kings will never do nothing like this.Version: 23.08.22
✓ App is buggy, casino is trashMGM was one of the best online casinos when they first entered the market. Over the past year they’ve continually gone down hill. They used to offer generous amounts of bonus money. The wager requirement on bonus money and deposit matches used to be 20x the amount of bonus. Now they switched it to “points” which when you calculate it out, it is a 30x wager requirement! And that’s if you are only playing non progressive jackpot slots. Table games are even higher requirements. RIDICULOUS! Aside from their ridiculous bonus playthrough requirements, the app itself is trash! It CONSTANTLY crashes in the middle of games. Quite a few times I just lost the money and never even got to see the spin, even when I reloaded. I’d say once every 15 minutes, id have to completely close the app and log in again to play. Overall I’m done with MGM. I’d recommend virgin, Tropicana or caesars if you want to play online in jersey. Stay far away from MGM, they are one of the worst out there right now!.Version: 1.0.6
✓ Do not believe the reviews.I have had this app for a couple of years. It crashes every single time I try to play the casino. I mean every single time. I have to resort to playing on my Mac. Also, you get a free promo spin every day and can win free spins or $1 basically. Sometimes more but rarely so. I then (after having foolishly lost over $1k), play various slots just to see if I can win a couple of bucks. I can pick a game and spin .10 at a time and lose 10x each day. Never can win a spin. I lost hundreds the same way, convincing myself that there is no way, in a “fair,” casino like MGM that I could lose 50 spins in a row betting $1 or more a spin. Somehow I was wrong. I would play almost every game and wins were very few and clearly not up to industry standards. Then my son deposits $ into draft kings and wins $3k his first time playing the same games I would consistently lose on. I mean the same games, really? Then he turns a .08 bet into $24 on the same game. He had taken out his $3k winnings which was the only reason he had less than a dime left but still won with that. Lastly, after you take advantage of the initial bonuses, they don’t provide any future bonuses worthy of depositing additional money. Take this advice as you will, but stay away from this completely fixed casino. Sportsbook appears to be pretty good..Version: 20.07.03
✓ Would not recommendStarted with a balance of $750. Played blackjack and won $50 for a balance of $800. Left the game and lobby balance said I had $700 and $100 is locked in a promotional balance. I didn’t sign up for or okay a promotion. Go to promotions page and drop the promotion thinking that will fix the problem. Balance now just say $700. Try to chat with a help representative and they stopped responding without helping. Phoned the help line and got someone on the 4th attempt. She looked up account and said nothing she could do. Couldn’t explain why a promotion was put on my account but it was linked to a deposit somehow. She couldn’t tell me what deposit (I had not made a new deposit). Had some excuse that I couldn’t quite follow why I couldn’t talk to someone above her. So I withdrew my balance, will be deleting the app, and warning away anyone who asks me about online gambling..Version: 23.09.19
✓ Use another betting appThis app is terrible. I also use Fanduel, Draft Kings and bet rivers and this one is the worst. I get emailed promotions from them saying they are special to me, and it says to go to the app to opt in. So i went there and there was nowhere to opt in. So then i get on live support which takes them over an hour to just tell me to email them. After about 30 hours later i get an email saying they have added the option for me to opt in- this was a get 25$ in net losses back promotion. So i lose 25$ and the next day get $25 casino bonus money. I go to bet it on blackjack, and come to find out they say there is a ‘casino coefficient’ that i have to use the bonus money on- this was not mentioned in the terms and conditions of the promotion. Therefore on blackjack, only 10% of the bonus money counts for my bet. I have to play the slots for 100% of it to count. What a joke. Also, any freeplay bonus money has a massive 25X playthrough requirement. Just use another app this ones not worth the trouble and has a much more limited selection of games to play compared to the others. 1 star from me.Version: 20.07.03
✓ Terrible customer serviceSo I downloaded this with the intentions of betting on casino games like most people but let me just say first you can’t place bets unless you’re in a select few states if your not in those states you can’t bet whatsoever so the point to downloading this app is pointless unless you live in those states but I didn’t find that out until after I deposited money because you cant even click on the game it says without having funds so after I found out I can play I tried contacting customer support in which one that I was texting back in fourth with just stopped contacting me all in all so I had to contact them again in which they sent me a copy and paste message saying the same thing twice I was told to withdraw money so I did and instead of taking money out of the casino they took it out of my account they so they ended up withdrawing 40$ in all from my account I called the and the guy I called was very rude and not helping at all i found out that you can withdraw money from your bank account but can’t deposit it back into your account you have to go through some different banking to get your funds overall it was a terrible experience I don’t recommend this app or any of there other apps if you wanna bet go to draft kings or FanDuel or any other casino app, TERRIBLE APP DONT DOWNLOAD THIS..Version: 20.07.03
✓ HonestyI left a review earlier about how crappy they are how they Jackie and play around with your money and don’t let you know what counties except their pay and what company companies do except their pay now they’re mad and won’t let me play because they basically are doing anything and everything they can to keep me from getting all lousy $50 that’s right I left an ad review about how you ripped me off and you’re going to rip me off because now I can’t even play so if I can’t play I’m pretty sure I won’t be able to withdrawnot good not good at all truly the worst casino app ever for customer service, customer, appreciation and understanding that customer are the one that keep them in business all because I told the truth they won’t even let me play now how sad.Version: 23.11.20
✓ Worse customer service, horrible appBefore depositing and using this app, I would be extra careful which app you decide to use. This app has got to have the literal worst customer service. It seems like they are outsourced in another country. The responses are mostly computer generated mixed with broken English. The chat customer service is completely useless, they spend more time asking you for personal info then actually guidance and help. They literally cannot help with anything through the chat. The customer service through email is not much better. Any issues I’ve had on this app takes days upon days to get resolved and fixed. My last issue has now taken over a week and it’s still left unresolved and I’m still waiting for a resolution. The app itself is very buggy, games constantly restart and probably “reset”. The slot selection is mediocre to poor. I highly recommended you take your money else where. They do not care about their customers and if you come across issues they are extremely slow to help. What a pathetic excuse of customer service. Shame on them for cheaping out and outsourcing to illiterate countries..Version: 20.07.03
✓ Takes moneyI have played on fandual and draft kings. For the most part every GOOD app has a little give and take. Makes the experience better when playing slots or table games even if you lose. Every time I put money on BETMGM, or win daily bonus etc. slots just take. No pay back or give. And the BJ Is ridiculous!! Dealers hits BJ Like Avery 4-5 hands and always pretty much deals themselves a 10 showing. I watched a buddy play bj and lost almost $300 immediately playing $10 hand. Dealer hitting blackjack constantly! Or dealing themselves 20…. The algorithm or settings in this app favor the house way more than any other gambling app I’ve ever played. I would steer clear of this app. Put your money in draft kings or fandual if you want any opportunity for give and take type play. Plus their slots pay tables are the worse by far!.Version: 23.09.19
✓ Could be higher rating but..So I deposited $19 something upon creating my account. Was given a $19 credit to match my deposit, and another $50 on top of that. So great start, then was doing well on a couple of the slots and got up to about $120. Wanted to cash some of it out BUT IT WOULD NOT LET ME. Went to withdraw and it just would not let me. Tried tech support, followed their troubleshooting tips on how to possibly fix it and nothing worked. So ended up spinning all of it back in....really hope the next time I play and win that I can actually cash out or this app will get deleted. Really liked the games and app setup (other than withdrawing your winnings) compared to some of the others though! If I could have cashed out when I wanted, easy 5 star review!.Version: 20.07.03
✓ ScammersThese people rip you off every chance they get. With false advertising for jackpots that never actually got hit and promotions that never let you cash out winnings. I’ve lost well over 1000$ from promos that let me win but didn’t let me cash out and doesn’t count any of my wagers to unlock it. Support always tells you it’s been forwarded but yet I never hear anything back. After turning 5$ bonus money into 50$ and being told I never wagered anything. They decided to just close my account so they didn’t have to worry about it. Save your money. I also got a letter oweing the irs 40k for the year I lost 10k to this site. Apparently getting half your money back regardless how much you spend means nothing and u still owe them for winning 2000$ out of the 7000$ you spent to get it. These people will never let you get ahead and the only one that wins is the irs and the casino itself..Version: 23.08.22
✓ I’ve won many jackpots getting your money is definitely a gambleI love this casino, and this app so much! The problem that they have so many ongoing issues and problems that I cannot get paid on my jackpot that I want! It completely takes the fun out of winning. It’s a shame that I can’t play because I’m afraid to have my money tied up for weeks. This last jackpot that I’ve won, I am still waiting on being paid because the game froze as I won the jackpot. I screenshot it to prove that I won the jackpot and sent it to customer support and I haven’t heard back from them yet. Of course I’ve spoke to the online team who says that there’s nothing they can do, but I don’t hear from anyone else. It’s like the biggest letdown there could be. And I’m not talking I’m waiting a couple of days. This has been a couple of weeks so far hopefully they will resolve some of their ongoing issues that they have oh another ongoing issue that they have is exchanging your casino points for casino play don’t do it it doesn’t go where you think it’s going to. I treated my casino points for casino play and instead of going to casino play it went to sports betting which I don’t do so it’s wasted and there’s no way that they can fix it because it is an ongoing issue. Here is definitely a gamble, not whether you win or lose, but whether you get your money or not.Version: 23.12.04
✓ House always win.I have had okay luck with this app but it’s ultimately set up to have you lose. Some situations are just flat ridiculous and frustrating. I hit there bonus on their betmgm sponsored slot. Playing 5 dollar bet and hitting their bonus for 12 spins at 3x. I get this doesn’t mean I’m gonna win big but it should show a decent return. I won three dollars on it lol. Like times like this just shows how stupid this is. I feel like it was an error cause immediately following I received 30 spins at 3x as a complete randomly for the first time in months of playing. Only for that to win for 2 dollars. I’ve put in a decent amount and have cashed out as well but ultimately they set the games to pay out based on when you last out in money. Say I cash out I can then expect the next few deposits to win nothing. Haven’t won for a while then boom randomly won a few hundred bucks..Version: 20.07.03
✓ The Absolute Worst Odds For Online CasinoId like to share with you guys my experience with BetMGM over the last 6 months. All of my play has been on the casino, I do not bet on sports. Over the past 6 months I have never had a single month where I finished in profit for that month, not a single one. I am down a total of $27,000. I am not some dude leaving a review cuz im all mad and I lost all my money. I am just writing this to hopefully steer others away from this casino. I know its a risk to gamble and I only gambled what I was comfortable losing. I actually just calculated my numbers recently and found this out very recently. I play at one other online casino which I wont name because I dont want this review to get removed. I play the same exact slots at betmgm and my other casino. I have deposited 2x the money into the other casino than I have put into BetMGM. But here is the kicker, I have lost $27,000 to betmgm in the last 6 months and Im only down $6,000 to the other place for the entire year. Im not joking you guys, do not gamble here. Also, their reward program is a complete insult. You can wager a couple grand and you wont even have enough points to get $10 free play. Oh speaking of freeplay, betmgm makes you wager your freeplay 25x before eligible for withdraw. The best online casinos have a 1x play through go look for those guys..Version: 20.07.03
✓ Customer Service Lacks Big TimeI was an extremely satisfied customer of MGM. I played a lot of money with them until now. I recently won and cashed out $120 with no problem. A day later I won again and cashed out $300 only to check back later and find my account was put on hold. The reasoning I got from them was because I OWED them over $500. Back in December my visa that I used to deposit was hacked and used over and over for multiple amounts equaling approximately $280. I was then told I also owed for chargebacks in the amount of $35/each. Hence the $500+ owed. I refuse to pay back monies that I did not charge. My card info was stolen and so was my friends the same time. Now they refuse to pay me what they owe me in winnings. I provided all the documents they requested to “reopen” my account but they basically shut me down and said I have to pay them. Oh and when you try to respond to their emails they blocked me. The customer service is horrible and I will never play with them again..Version: 20.07.03
✓ If I can gave a zero star I wouldFirst of all, this is a good app , but ONLY until you win big!!! I’ve been using mgm over a year, first time I won, it asked me to verify with documents, so I did, and it only took a few days for the verification process. So this is the second time I won something big, and I got locked again, so I uploaded all the requested documents , but since then, it’s over a week, and this is the middle of the second week, i got the same answer every time I reached out to the customer service telling me to keep waiting. Which, I think this is ridiculous since the verification process would only take up to 5days, that means max 5 days, but mines taking over a week and a half, and still under pending review. So I noticed that MGM would not let you take their money in an easy way. Anybody know where I can call and complain about this company? Do PA official gambling site take this kind of issue?.Version: 20.07.03
✓ If you’re looking for a slots app, look somewhere else!I was looking around for a good app to play slots on, and reviews on the internet pointed me to BetMGM casino. The interface is sleek and making an account is simple enough. The experience after making an account is where things go downhill. Slots that aren’t ‘MGM’ brand slots will give a disconnected error immediately after opening. Support is abysmal as well. I needed help with the advertised deposit match and both the phone support and live chat are practically non functional. If a support agent isn’t available within 5-10 minutes of opening a chat or starting a call, both forms of support tell you to try again in an hour and automatically disconnect. Without more working slots and help, the BetMGM Casino app is very disappointing for someone just looking to casually play some games..Version: 23.10.09
✓ DepositI recently made a deposit it’s been three days now and they’re still yet to credited to my account I reached out to them several times through their chat line and email they contacted me back immediately and told me to send them a receipt and confirmation email of the deposit and I did that and since that point still not credit to my account nor have I heard back from them I’ll talk toTheir chat line 3 days in a row and they can’t do nothing for you but I tell you to wait for an email in the first person I spoke to says it takes about 24 hours the next person I spoke to says it takes 24 to 48 hours next person I spoke to said 24 to 72 hours in the last person I just spoke to said 35 business days I feel like a victim of theft but will keep updated fixing to reach out to the gaming commission they shouldn’t be allowed to do this hold your money.Version: 20.07.03
✓ Be carefulThe casino gets hot from time to time, but seriously, look out for when it goes cold. Because it goes very, very cold to the point that you can throw away a lot of money in a very short period of time. In my opinion the volatility of the casino is not ok. People will lose a lot of money because of this. I’m guessing that’s the point though. For example- I probably lost $600 or $700 today over only an hour or so of play time on their exclusive slot bison fury. The game was behaving so strangely (played through all of that money and got like 3 bonus rounds, it was unbelievable. There was just no possible way I would be winning anything even remotely significant today) that I almost contacted support to ask if it was working correctly. Seems like they’re trying to prey on compulsive gaming. Be warned- they will take your money fast fast fast if you’re not paying attention..Version: 20.07.03
✓ Absolute total and complete garbage.Signed up over an hour ago to make a deposit and get the free play and match, signed up and got logged out. Tried to log back in and it would not log in through my email, had to contact 24/7 chat, started chatting with a customer service rep who was absolutely terrible, hardly responsive and had to talk to 2 more reps in order to even get logged in. Finally logged in after about 45 minutes, and went to make a deposit through PayPal, again met with another roadblock. Even with funds directly in my PayPal payment was being declined. Tried contacting 24/7 chat again, spoke with 2 different agents, but if you leave the chat... at all, even if they take forever it automatically disconnects you from that chat. The first agent told me ‘you need to contact PayPal’ when it is NOT the fault of PayPal, saying as bet MGM never even prompted me to log into PayPal. And the second agent was at least trying, I expressed my frustration to the support agents and they did nothing. At all. So I quit. This app is slow, it’s designed by a 6 year old, and operated like it’s an 89 year old calculator. They could give me 10 grand in free play and I won’t come back..Version: 20.07.03
✓ CHEATSSo this company “MGM” literally has the worst betting platform with VERY VERY few options for betting on the College Football games particularly. They even CANCELLED one of my winning picks in my bet slip! On October 1st, 2022… I selected SYRACUSE to cover a 53.5 point spread against WAGNER. I won. Then I checked my bet slip it had an error message that stated “MARKET INCORRECTLY SET UP” ??? But all I did was make a selection, so any INCORRECT ACT would be on them and not penalize me right?? WRONG. Customer service was disrespectful and rude and wouldn’t answer as to WHY this happened to my bet slip. He literally disconnected the call because I checked his attitudinal responses. So I had another bet slip in… an 8 pick. I had selected the “Bonus offer” that states if you miss one leg of your bet slip, you’ll get your bet back. How come when I went to check the bet slip, IT WAS GONE!!! Not in the Settled, Won or Live folders. I had numerous tickets in that lost more than one game, but the ONE qualifying bet for the “bonus” is now missing. Therefore, they claim they came help me. App is now deleted. DO NOT BET HERE. Everything they offer is a scam to get you to give money..Version: 20.07.03
✓ Terrible!I’ve only had my account for about 3 or 4 days and will be deleting my account. Made my account under the promotional offer they had going on in which I met the wager requirement and was able to finally withdrawal If need be. By the way the promotional offer was terrible! Anyway I began to play tables and decided to make a withdrawal, that’s when I noticed I was entered into another promotional offer without my consent! I immediately contacted support bc I did not opt into this measly $5 bonus offer! Especially when I just had a terrible experience with the sign on bonus. Support was no help! She kept advising me to drop the bonus and they will reclaim the money. Why should I lose money for dropping a bonus that I never opted into ? At that point I just withdrew all my money and will be deleting my account. Beyond this, this app has so many glitches! I had to force shut down this app too many times! It’s a shame Bc they have such a huge selection of slots but they have terrible service all around..Version: 20.07.03
✓ READ REVIEWS BEFORE DOWNLOADINGI failed to read the reviews and am really regretting it. I fell for the $1000 deposit bonus. Every bonus I’ve ever seen plays through the bonus money BEFORE your deposit money but nope, not this one. They use all of your deposit money before moving to the free play money. Then you have to wager $15,000 in 15 days to withdraw NOT ONLY ANY BONUS WINNINGS, BUT YOUR ORIGINAL DEPOSIT as well. Also, blackjack is only 10% towards that $15,000. So in other words if you play only blackjack you have to wager $150,000 in 15 days! Absolutely insane, there’s no chance I can do that. I realized that I missed catching this about 2 hours after I made the deposit, so I contacted them and asked if I could at least get SOME of my deposit back and they basically said “sorry, no.” I’ve never left a review on ANYTHING so this is saying something. Out $1,000 in a day because of this scam..Version: 20.07.03
✓ Unable to withdraw winningsAny other casino app is better than this. So I guess if you deposit money through a MasterCard you cannot withdraw you’re winnings into that account and there are a total of 5 different ways to withdraw money I was unable to use 4 of those the only one that works is going to mgm and talking to someone to get the cash I talked to support and they where rude and more or less useless the only way around this is to make a PayPal account and make a deposit witch I can’t immediately withdraw until I turn that into winnings I made a deposit the same day and every option still tells me I must have made a deposit with the preferred method in order to withdrawal my money that way. I would highly recommend draft kings it dosnt crash they have great support and I always win more through them as well Any mobile casino is preferred over this they try an make it so hard to keep any money you win they want you to zero out so this isn’t an issue and if you look up this issue it is widely known I’m glad I didn’t make a big deposit like I wanted to initially..Version: 20.07.03
✓ Stay away 🎰Take your money to the actual casino if you want to gamble. This online casino you get horrible payouts vs what you put in huge waste of money. At physical casinos if im betting $5-$10 a spin more often than not I hit for $1000+ on a spin at some point. In this app betting at that spin amount I never hit more than $500 on a single spin and that’s after all of my money is depleted that was deposited and I’ve put 15k into the app. Also I do not trust anything computer ran with algorithms especially on this app it seems the faster you deposit and play through money the less you win so they keep you draining your wallet. It’s also very dangerous especially for people that are vulnerable to become addicted they make it way to easy to deposit and blow through money avoid this and other gambling apps your wallet will thank you..Version: 23.04.18
✓ This app changedI’ve been playing on this app for about 2 years but suddenly within the last month it changed. The slots don’t work right. The reels keep spinning and sometimes stop on a fairly decent win but then jump off of it so you win nothing. It is to the point all you do is make a deposit to them. The amount of slots have also decreased to almost nothing in the last month. Customer service can no longer be reached. It seems MGM originally had or ran the app and now they no longer do. This is my assumption because it went from professionally run to junk like a scam. I’ve had fairly decent wins under the old app but nothing with the new. I tried to delete my account with them tonight and that doesn’t even work..Version: 23.03.30
✓ Buggy Mess and Feels Like a ScamI had to close the app every hand I played on blackjack because it would freeze until I reopened the app. Then the part that felt like a scam came when I won a bonus and at the bottom of the screen where it says “bet” and “balance” it displayed a dollar amount before the hand had concluded and before the bonus spin occurred that just so happened to be the exact amount I won from the bonus and from two of the three hands winning. So I payed attention the next hand too and it said the balance I had which just happened to be exactly what I had after the hand played out where i lost two hands and won one. I felt cheated because it was basically telling me whether I won or lost before I even finished making my choices. Overall I’m very dissatisfied with the app performance and feel cheated almost. I get that I’m a degenerate but at least give me some hope and keep me in the dark or make it less obvious that the game is rigged against me..Version: 23.05.16
🙂 BetMGM Casino - Real Money Positive Reviews
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