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HK Alexa Setup App Complaints & User Negative Comments 2024
HK Alexa Setup app received 77 complaints, negative comments and reviews by users. Have you ever had a bad experience using HK Alexa Setup? Can you share your negative thoughts about hk alexa setup?
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HK Alexa Setup for Negative User Reviews
✓ Does not find speaker allure portable!!Does not find speaker using iPhone X.Version: 3.1
✓ Loses connectionThen won’t reconnect...what now!!.Version: 3.2
✓ HorribleWorked the first time I set it up but stopped connecting 2 days later, my internet is strong and running other devices without issue. Now when I try to find the Astra through this app it is not able to find my Astra speaker. Very disappointed to say the least..Version: 3.5.1
✓ Do not buy this the Harmon Kardon AstraI got the speaker for Christmas and it worked fine for 3 months. Then it stopped working and I GOT THE RED RING OF DEATH. Now it won’t connect at all. Tried to do a reset and am not getting any kind of connection with this app. It just freezes. Again ... don’t waste your money..Version: 3.5.1
✓ Update ... dead ...I bought hk allure and this thing started an update and end of story. ...Just using it as Bluetooth speaker..Version: 3.5.1
✓ Bull crapI’ve had this speaker for months and it still want allow me to setup my WiFi. Sprint is a dang thief for even selling me this for 70.00. I hate it..Version: 3.5.1
✓ Great paper weightPurchased from sprint a few months ago came home connected and everything worked great. Fast forward to last night stopped working and won’t connect waste of money now! Really disappointed.Version: 3.4
✓ Connection to the WiFiMost pathetic product I ever bought. All my other devices would connect straight away, but HK Alexa astra would just not find my network..Version: 3.5.1
✓ Astra won’t connectCan not connect my harman Kardon astra after numerous attempts. It was connected the first few days. Lost connection and cannot reconnect.Version: 3.1
✓ GarbageGarbage garbage and garbage Totally garbage doesn’t connect to Internet Even when you do manually Doesn’t connect What’s the point of selling if this things doesn’t work.Version: 3.5.1
✓ Astra - does not connectTried to connect to wifi with zero success on multiple attempts. Tried the alternative method provided in the app and that also doesn’t work.Version: 3.5.1
✓ WiFi SetupI am having the most difficult time setting up my WiFi to my new speaker... I have followed directions step by step and I am still unable to get it connected... just frustrating.Version: 3.1
✓ Not user friendly setupI won this speaker. After reading all the reviews I figured I had a doorstop. Took me all day but I eventually got it set up. Do not connect to the Astra in Wifi setting, once I connected the Astra in Bluetooth I was able to set it up by manually entering our wifi account name and password. The app then has to update so I made sure my phone was plugged in and walked away and let it do its thing. Sounds good once you can get it connected..Version: 3.5.1
✓ App stopped connecting☹️App won’t connect to my harman kardon astra. It initially helped me set it up but after a bit my astra was connected and when I tried to reset using all the options it still would not connect at all!! Frustrating!! Took it back to sprint and they said that it seems like there is a problem with the Bluetooth. (On the Astra or the app??) either way it’s still not working. According to sprint I’ll have to file a warranty claim as it has at least a year warranty on it and it’s been 2weeks shy of making a year. I found the original purchase receipt and now am waiting to hear from harman Kardon... hope they honor their warranty..Version: 3.5.1
✓ App it good product is okGot the astra today and set it up went through all the instructions for a few hours and I don’t know if it’s the app that won’t let it respond or what but when I say “alexa” it will not do anything.Version: 3.1
✓ PoorThis app will not connect with my WiFi. Very poor instructions on directions included with speakers. Back to Srint Store for a refund ?.Version: 3.4
✓ TrashCan’t connect to wifi and once it did it deleted my device off of the app and will not connect to the wifi again.Version: 3.5.3
✓ Add Apple Music and frequently update!The Harman Kardon Allure (Plug-in) is brilliant, it sounds great. However you need to frequently update it, regular Eco’s have many more features such as routines and Apple Music. Because of these limitations it makes it hard to commit to purchasing another, and staying within the Harman Kardon ecosystem..Version: 3.5.1
✓ UselessI paid almost 80$ for this useless stuff. Money wasted.Version: 3.5.1
✓ GarbageBut I’ll read these reviews & Google it. 10 months without an update sounds like abandonware to me. Just like trying to speak to a human at Amazon on a mobile phone/chat..Version: 3.5.1
✓ Set upI’m having problems setting up the HK Astra. It keeps telling me it’s having trouble connecting to internet!.Version: 3.0
✓ Doesn’t workHK Astra - app cant find the speaker. Piece of garbage, will be returning to Best Buy..Version: 3.5.1
✓ No starsI would give this no stars if I could. Took a lot of tries to connect my iPhone X to the speaker and then it took forever trying to connect to the internet, finally it gives up and makes you start again. Seems like it should be a good speaker but if you can’t set it up then it’s just a pile of ....Version: 3.5.1
✓ Harmon kardon - the worst wifi device I have experienced so farThe application is not able to find HK Alure portable after spending hours with it. Not clear if the app is broken or the speaker is, I’ll return it back ASAP!.Version: 3.2
✓ No settings?..Tried changing my name.. can’t find the settings 😑.. Alexa is no help on that..Version: 3.5.3
✓ Will not get past wifi setupReturning product to Sprint speakwr will not link to amazon to register product to use along with Alexa. After the speaker is connected to the internet the screen will return a connection failed message. not worth the effort.Version: 3.4
✓ AwfulAwful app. And, unfortunately, leads HK Astra to be nothing more than an overpriced Bluetooth speaker. No help. No customer support. Just the same error message through the App..Version: 3.5.1
✓ Instructions are incorrect- press and hold the BT botton for 5 sec to connect your iphone to speaker -you have to type the wifi name and password.lol.Version: 3.5.1
✓ Same problem - app won’t discover deviceJust purchased HK Astra from Sprint store... downloaded app and upon immediate and first attempt to set up device there is NO SPINNING WHITE LIGHT RING as the instructions indicate there should be. Pressing reset and the mic button as the instructions indicated to reset WiFi for setup also has NO EFFECT whatsoever. App won’t discover device. 10/14/2018 unsure if device is defective but will be returning it tomorrow..Version: 3.0
✓ Yellow ring of deathSame issue as others. I have a yellow ring that seemingly even the developers didn’t know existed and the speaker will no longer work. Keeps telling me my product is unregistered but worked perfectly fine for the first few months before refusing to connect and there is nothing in the app about it being unregistered..Version: 3.5.1
✓ Does not workThe app needs a serious update there is nothing wrong with the speaker but you can not get into its settings to connect to new wifi it makes the wifi and settings of the speaker in operable just constantly saying iphone doesn’t allow wifi access it’s rubbish p.s i used wifi to leave this review hahaha.Version: 3.5.3
✓ Won’t connect to iPhone 8 PlusSays your phone doesn’t enable WiFi connection please enable WiFi connection and search again. But it is enabled.Version: 3.0
✓ HK lost years of loyal customerStay away from HK speakers waste of money, app connects lose connection at some point after 1-2 months and never connect again.Version: 3.5.1
✓ DéçuIl n’y a pas d’alexa français, application pas à la hauteur de haraman kardon..Version: 3.5.1
✓ Same problem as other reviewersThis speaker would sound great if it worked. Can’t get it to connect, it just spins and spins. I went on YouTube and found out how to connect and as I’m watching the video it seems like it should be really easy, however it keeps saying I need to enable WiFi and it’s already enabled. I maybe taking this piece of crap back to Sprint..Version: 3.1
✓ I don’t knowIt won’t let me use it..Version: 3.0
✓ Would rate 0 if I couldDoesn’t find any wifi networks. If I type it in manually it still doesn’t work. Complete junk.Version: 3.5.1
✓ HK AstraI got this unit for free when I purchased an IPhone and this the value of the product absolutely nothing won’t connect to internet. And won’t sync to Bluetooth..Version: 3.5.1
✓ Sound control neededThis app is quite basic. It would be great to be able to control bass, mid and treble to adjust for music styles. An EQ function would be great..Version: 3.2
✓ HK Alexa keeps losing connectionThis app is just use mainly to reset connection.. geez in just one day HK Astra speaker can lose connection up to 3 times.. And it doesn’t even have access to other functions. Good speaker but bad connection n functions..Version: 3.2
✓ No starsThis app is garbage. Doesn’t connect..Version: 3.5.1
✓ Piece of crapNo way to make this connect. No way to get tech support. Horrible..Version: 3.5.1
✓ Can’t setup, returning HK AlexaSpent time to setup this device using multiple OS. Doesn’t remember wifi credentials, which is fundamental for UX for an application. Must be designed by some junior developer. Failed to setup device so going to return this. Will buy the google version of it. I’ll bet Google’s soft. engineer can get it right the first time..Version: 3.5.1
✓ Device went offline and will not reconnectMy Harman Kardon Astra connected when I purchased in September. It did well for one month and went offline. I returned to this appl to connect it again and it will not reconnect. Tried many days and hours. Im going to return this expensive piece of equipment back to the sprint store. Appl nor equipment works.Version: 3.1
✓ It doesn’t let me access the Home option on the appIt’s all around a good app but it just won’t let me access the home part of it because its not even there. Someone please help me with this.Version: 3.2
✓ One is giving it to much praise!The sound of this speaker is great but if you are buying it for the Alexa connection that it has look somewhere else. It will not connect to any other smart devices in the house. Meaning you are getting a lesser version of Alexa. This needs to be fixed before I would consider giving it a better review. Wouldn’t recommend purchase..Version: 3.1
✓ Automatically detect wifi networksThis app doesn’t automatically detect wifi networks. You need to type it in manually. Apparently we are in the Stone Age..Version: 3.5.1
✓ Will not set up AlexaKeeps freezing on Alexa setup.Version: 3.5.1
✓ SmhWorst speaker ever!! Always have a hard time connecting. I have to redownload the app every single time. After having it over 2 yrs now it won’t connect at all..Version: 3.5.1
✓ Will not connectPurchase about 2 weeks ago downloaded this app to help with setup connects to WiFi shows connection on phone but Alexa keeps having trouble connecting to internet no way to use it with out connecting to the device very dissatisfied with this purchase.Version: 3.5
✓ App no longer connectsI guess it was the last update 2 weeks ago, but now when I try to use the app the app it keeps telling me “Your phone doesn’t enable Wi-Fi connection”. It was working perfectly before. My Allure portable is still reachable and controlled by Alexa app, so the problem is with the app itself..Version: 3.5
✓ Garbage appWhat are you waiting to update this app to be usable..!!?? This is complete useless garbage you can't do anything with this... How come follow up mode is not supported on the Astra!!?? Good think this less than mediocre speaker came free with my JBL mediocre headphones... But from this day, I will never buy a Harmon Kardon/JBL product again...:((.Version: 3.5.1
✓ TRASHThis piece of trash won’t even tell you how to connect it to the internet. Without the internet there is a big piece of nothing taking up space. Please make it easier..Version: 3.5.1
✓ Hk alexaWorst ever. Cannot reconnect to wifi.Version: 3.5.1
✓ Does Not ConnectWhat a painful process in connecting. Tried everything, an hour later, still does not connect. Horrible experience for such a high end product. Very disappointed. My Amazon Echo connected with ease. Can't say the same about this HK app 😬.Version: 3.5.1
✓ Does not workThis app used to work but there seems to be a problem with the update and I am no longer able to connect to the speaker. When trying to register alexa on this device using this app, it either crashes or times out. It is now an expensive doorstop... Very disappointed..Version: 3.4
✓ If I could give zero stars I wouldAbsolute GARBAGE. You can’t even search for available WIFI on this app, you have to manually type everything in. It won’t sync properly and the two times that it did it was for a very short time. Won’t connect to Alexa. Complete POS. I actually can’t believe people pay ~$500 for a speaker that runs this program. Wow..Version: 3.5.1
✓ I can’t get it registeredSo I got the speakers today from my sprint store. I really enjoyed the sound. However. Following the application instructions is simple however, once it tells me the Internet is connected and the speakers have been paired it gives me a connection failure even though I see it connected. And for some reason the volume keeps getting louder and softer. How can I get help..Version: 3.1
✓ Très mauvais achatC’est la pire achat que j’ai jamais fais! Ça fait maintenant 2 heures que j’essaie de le configurer et il ne se connecte aucunement au wifi!! Cochonnerie.Version: 3.5.1
✓ Can’t sign in to AmazonWorked with my HK Allure for a couple weeks until the message; “having trouble connecting to the internet”. Tried to reconfigure but can’t get passed the step to sign into Amazon, with message “login timeout”. (Signing into Amazon through web works instantly). I have tried going back to setup mode, tried going back to factory reset, deleted and reinstalled the app. Nothing works, can’t get passed the step to sign into Amazon, with message “login timeout”. Please help..Version: 3.4
✓ 1.8 stars overly generous.Well, I’m another victim of the “ soundless” speaker. It could be used during Halloween to add a spooky fee to a haunted house. The app won’t upload to my phone, it turns on but that’s about it! As I said, makes no sound, nor connects to anything. I want my money back. I may be reaching out to Consumer Affairs and find out if this Allure speaker qualifies for a recall as many consumers complain about the same thing. Wish Hartman Kardon /JBL or whoever is responsible to reach out to consumers and set things right..Version: 3.5.1
✓ Can’t leave no star reviewThis is the worst app experience I have ever had. Bought two Astra speakers for gifts and tried to set them up in advance. After an hour of getting nowhere I gave up. They are going back. Nothing should be engineered this poorly in this day and age..Version: 3.5.1
✓ Horrible AppI would give zero stars if I could!! We bought our Astra yesterday and we tried for nearly 3 hours and were unsuccessful in getting it connected to our wifi!! We’ll try again tomorrow and if that doesn’t work, I’m not sure what will. This app is awful!!.Version: 3.5.1
✓ 🙄🙄🙄🙄🙄🙄🙄I had no problem connecting the speaker the first time but all of a sudden it said I was offline 🤦🏽♀️ I followed all the steps and still nothing I’m so irritated this speaker was NOT cheap.Version: 3.5.1
✓ FrustratingWhat a shame. It could be great but it is horrible. The most frustrating apps I have to deal with. It simply does not work 99% of the time. I should have read the reviews here before buying an Harmon Kardon Alexa speaker now I’m screwed..Version: 3.5.1
✓ Useless beyond beliefAlexa tells me ten times a day to register - however the app is totally useless and will not connect or register. How can a quality company like HK be associated with this piece of junk!.Version: 3.5.1
✓ Horrible SetupI bought this today for our store and while waiting for it to setup I read the reviews here. Let me tell you...they aren’t wrong. Got the app and then it connected immediately to the speaker, setup wireless, found update... won’t restart. Waited almost 15 minutes (not my internet because i ended up downloading another game while I waited) and nothing. I restarted the speaker and it wasn’t recognized by my phone. Entered startup again...it connected to the speaker but now it says my internet is down. Powered down again and now my phone couldn’t find the device. So now I am sitting here 30 minutes before people are coming to see the store for the first time and I don’t have music. Good job HK.Version: 3.4
✓ Does not work on iPadThis App does not let me finish setup, I had to use my Android phone to complete..Version: 3.5.1
✓ Beautiful speaker I can’t useProbably the most expensive paperweight I’ve ever purchased. I’ve had this speaker for almost a year, I even sent it back to HK to have it looked at, they claim they reset it. Since the day I unboxed this speaker I have not been able to use it. Will not connect to the app, can’t even use it as a Bluetooth speaker cause it needs to be set up first. Worst product, very disappointed.Version: 3.5.1
✓ Worst setup, impossible to useHave been trying to connect this allure for three hours!!! This company is ripe for a class action lawsuit, how can you sell a product that does NOT WORK!!! Going to return it, and buy something like a JBL that has what’s called a SEAMLESS user interface, BEWARE, if you buy the allure, you will never hear a note of music playing from it because the app will not connect to ANY network..Version: 3.5.1
✓ Can't updateI've tried to update the device with this app. No use. It simply doesn't work. The update keeps failing. What a waste of money to not being able to obtain the most recent add-ups! Not talking about how everyone is complaining about the same problems with the Astra and nobody's doing anything to solve these problems. No feedback from HK nor the developers at all, anywhere..Version: 3.5.1
✓ Worst app everrrrrrrrrrDo not bother. But a speaker that connects to your phone; not Alexa this app does not work and I am disappointed with all these negative review they did not attempt to fix it. 👎🏻.Version: 3.5.1
✓ HK Astra - A year of frustrationThis speaker has been a pain in my side for a year. Often looses connection. The latest...I cannot get it to pair with my new iPhone 12. I’m ready to throw it in the trash! Not worth the aggravation anymore..Version: 3.5.1
✓ DOES NOT WORKReceive error message “please enable WiFi connection and try again”.Version: 3.4
✓ Doesn’t workWon’t connect to my WiFi, or Alexa..Version: 3.5.1
✓ Allure - So promising, so disappointed!!Cuts out constantly playing from Bluetooth or WiFi, and I just pulled it out of the box!! COME ON!!!.Version: 3.1
✓ ᑌᔕEᒪEᔕᔕOᑎ ᗯIᖴI TᕼE ᗯᕼITE ᖇIᑎG ᒍᑌᔕT ᔕᑭIᑎᔕ ᑎOTᕼIᑎG ᗪEᒪETE TᕼIᔕ ᗰEᔕᔕ!.Version: 3.5.1
🙂 HK Alexa Setup Positive Reviews
HK Alexa Setup works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact HK Alexa Setup.
⛔ HK Alexa Setup Problems
