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Harman Kardon Remote App Complaints & User Negative Comments 2024
Harman Kardon Remote app received 105 complaints, negative comments and reviews by users. Have you ever had a bad experience using Harman Kardon Remote? Can you share your negative thoughts about harman kardon remote?
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Harman Kardon Remote for Negative User Reviews
✓ App doesn't connect to avr171 !App doesn't connect to avr171 ! Can't say more.Version: 3.4
✓ Controls well needs user interface improvingCould do with the ability to rename sources. Landscape orientation also missing. Could do with volume indication. Otherwise a perfectly useable app.Version: 3.3
✓ Needs fixingApp is clunky, slow and often freezes. Needs better functionality when adding music, clearly identify how to connect to wifi streaming..Version: 3.6
✓ TerribleThey have not updated this app in over a year. Everything in my apt is wireless and everything controlled on my phone, by far the worst experience. Thank God the speakers are amazing!!!.Version: 4.0
✓ Lackluster App, Love the SpeakerThe app could really use some improvement in that the layout is wonky, especially when navigating on an iPhone XS Max. As far as functionality, I have not had any functionality issues, like volume control and other features..Version: 4.5
✓ Contains lots of bugsUnuseful app, many bugs, doesn’t control, not useful as a remote controller. HK is showing here that is careless to customers and just selling products with no follow up. Sad for such a brands and knowing the price of products. HK better improve it otherwise it’ll lose loyal customers in a snowball effect..Version: 4.5
✓ Stopped working with iOS11Have HK AVR 1700. Great receiver. But since upgrading my iPhone SE to iOS 11, app doesn’t recognize receiver. And airplay doesn’t recognize it either. Did all of the checks, same network, power cycle all components, etc. Any support would be helpful...Version: 4.0
✓ Can’t update software from the app from IPhoneHK aura will not update software from the application and not working with Mac computer. Useless app and has been like this for years. Sad they don’t spend time updating their software and iPhone application on a regular basis with as much money as they charge for their products and the fact they are a multi billion dollar business. Very poor customer experience.Version: 4.0
✓ Does it work? Yes... butDoes this see my Onyx 2? Yes Does it allow me to control my volume? Yes Can I control my music? Yes Any equalizer control? No Can I see my battery level? No I would expect this app to do those 5 things. Unfortunately all can be done within the Music app in iOS. The app is utterly useless. Lots of potential though. Gonna keep and see what happens for now..Version: 4.5
✓ Needs a bug update!Keeps not playing the next song when in a playlist. Very frustrating thought it was a one off but been happening now for a few weeks..Version: 4.5
✓ Unable to select Bluetooth as a sourceThis app just like the actual physical remote control does not contain all the sources that are avail be on the receiver. I have the avr 1710 model and both the remote and the app have no options to select the Bluetooth source. So when I want to listen to my music on the iPhone I have to physically walk up to the receiver find the Bluetooth source and then I can play my music. At that point I don't even need this app. Basically app designers can u add the Bluetooth source option please..Version: 3.8
✓ Stop workingSB35 was showing when I first installed it, once I disconnected and tried to reconnect it won't show up again.Version: 4.0
✓ Cannot add my HK OnyxI love my speaker… it is paired to my phone and working great. But the HK Remote app will not recognize my speaker when I try to add it… it offers me multiple ways to add it and none work..Version: 4.5
✓ UselessFor my AV setup, the app doesn't add anything beyond what iOS supports anyhow (streaming music via bluetooth) and is even harder to use. Useless..Version: 3.5
✓ MrAfter waiting for this App (desipite the manufacturer's website advertising it as already being avialable) I was disappointed to find that it does not work with my BDS 577. It seems to think that it is an AVR, yet the controls simply do not work..Version: 2.0
✓ App is (was) nice when it worksDoes not detect AVR1710 receiver all the time. At first, it would detect only after a few attempts. Now, it does not detect at all even with no changes to my home network. Do not buy product if you are depending on this app..Version: 3.6
✓ Doesn’t actually control receiverHarmon Kardon claims the app controls every feature of my receiver. Actually it controls one: the volume. Pathetic..Version: 4.0
✓ Doesn’t work with iOS 12 and iPhone 10xsSays to go and connect the speaker to Bluetooth. Did that. Continues to tell me to go and connect to Bluetooth. In serious need of an update..Version: 4.5
✓ Unsupported appZero stars folks: it doesn’t work at all… Save your effort. Harmon Kardon apps offer the absolute minimum in functionality. This one fails utterly. It just hangs instead og accessing my music list. It also fails to find the connected speaker, after forcing me out of the app to handle bluetooth in Systems. I boht two of the latest Studio 4 speakers thinking they must’ve improved the interaction since Studio 2. The Stereo works, but it’s incredibly bothersome to get and keep it connected. What a hassle. I guess I expected a quality experience. Nope. It’s a shabby experienceI instead. Thanks you goofy company. Suggestion. Fix and support your apps and improve your speaker’s bluetooth functionality. Oh, the speakers sound great. What a shame they end up sitting on the shelf! HK?.Version: 4.5
✓ High end - highly brokenThis app keeps disconnecting. It's flaky at best. HK really needs to fix this. Streaming music is big really people bought this expensive thing..Version: 3.6
✓ App is terribleI will never buy another HK product solely because of the app. Never worked properly. When it did it was very clunky and inconsistent. In this day and age, to not have clean and easy app support shows how seriously you take your product eco system. It's not hard anymore but if you can't invest in app support for a luxury item, then I won't invest my dollars. Simple..Version: 4.5
✓ CrapIt used to work on my soundbar. It doesn’t even show up anymore. I can’t even change the sources. Useless..Version: 4.5
✓ All Around FailMy 1610S AVR remote failed after a few months of use, so I decided to give the BT connection a try. Well, it doesn’t connect. Waste of time. Says to try to update the receiver’s firmware. How the he// do I do that? I don’t have time for an ANOTHER afternoon project!.Version: 4.5
✓ Expected way moreI have been waiting for an update for months now because I can't believe that this is a app from Harman kardon the quality is not there like the product hopefully they will fix and redeem themselves I have onyx studio 2 loved it that much bought 2 of them please fix or will delete app and stop buying harmon kardon/jbl product and go back to beats and I really don't want to do that but no choice.Version: 3.8
✓ Simply does not work.Have not been able to pair my HK Aura to this app for as long as I've had it. Effectively useless..Version: 4.0
✓ Doesn't work most of the timeI have a avr1700. The remote app 90% of the time cannot find the avr unit on the network for some reason. Although network connectivity is good..Version: 2.0.7
✓ Absolutely uselessThis "remote" app has absolutely no useable remote functionality at all - in fact the only remote function is 'volume' and that actually controls the volume of my iPhone, not my HK receiver!.Version: 4.0
✓ Rather competitively eat lit coals than redownload...In total disbelief that this app was allowed to be released. I simply want to control the volume of my Onyx. You would think that if I’m already connected to the speaker via BT then the Hk remote app would somehow be able to see it, but no. The only function the app has is a dialogue box telling me to connect to Bluetooth...Well, obviously ...What in the hell does this app actually do????? 10 year IT professional here..Version: 4.5
✓ Basic functionalityUnfortunately this application isn't intuitive enough. How does one control the EQ? I feel that they were lazy with this application..Version: 4.0
✓ Must be kiddingUseless. Tech savvy company like HK? Simply wanted volume control for my Onyx. Won’t consider HK again in future , as I replace electronics other brands offer superior integration.Version: 4.5
✓ Update the AppUpdate the app screen layout I use the this app for couple of years and it still the same screen resolution and layout it looks outdated Please updated design and make it fit to the iPhone screen size.Version: 4.5
✓ DisconnectingThis version keeps disconnecting from the network.Version: 3.6
✓ Disappointing lack of basic innovationGee... no update Yo functionality or U/D in over a year now?? Boy, you guys are an amazing example of innovation and keeping with the times!! God I miss my Yamaha receiver..Version: 4.0
✓ Frustrated with poor quality app/systemI paid big doller for my SB26, only for it not to allow me to stream anything I want via Bluetooth. Please allow for other platforms(Spotify, Tidal, Pandora, SiriusXM, etc.) using this app to stream directly to the SB26. It's very frustrating when a lot of my music comes from those platforms and I am not able to enjoy music I want, when I want..Version: 4.0
✓ Worst.App.EverDoes absolutely nothing..Version: 4.0
✓ DissapointmentI'm not quite sure why such a great company with its reputation allows an application such as this one. Full of inconsistencies, it does not respond at all when importing the music from Apple music/Itunes into this apps library. It literally goes to a blank screen when trying to access the actual songs. It has a latency even with the volume function. It does not respond properly when choosing the source (airplay, wifi etc), AND I AM USING AN IPHONE 7. I purchased the portable Onyx and for the 700$ (retail price) I at least expected a working application with my platform. #disappointed #irritated.Version: 4.0
✓ No PurposeWould be very curious to see if anyone could identify a single functional feature on this app that actually enhances one’s enjoyment of ANY HK product..Version: 4.5
✓ Badly outdatedLooks like an iPhone 3 app. The modals prompting you to enter your wifi password are unselectable, making that feature useless..Version: 4.5
✓ Ne marche pasNe marche pas avec mon avr 1700 pour tout est parfait cela est bien triste jaurai aimer que sa marche.Version: 2.0.7
✓ Keeps crashingKeeps crashing after detecting my AVR-2700 every time I launch the app. Haven't had a chance to actually try it..Version: 3.3
✓ Harmon KardonWhat a joke of a company, all these bad reviews of this app that is clearly abandoned. I've had the speaker for over 6 months and not a single update. Design over function not impressed ....Version: 3.6
✓ The worstI never review apps but this one was so terrible I felt the need to add another warning in case you are tempted to ignore all the terrible reviews like I did. You will never get the time back that will be wasted trying to make this app functional. Life is too short. Move on..Version: 4.0
✓ Horrible app great ReceiverI never wrote a review for an app before, but had to say something about this experience. The receiver works amazing with all its strength. But the app doesn’t help the device. Zero connectivity with WiFi or Bluetooth( I’m tech savvy and anyone who buy this is fairly so). I just want the manufacture to invest a little into the app and make connectivity easy. Not asking for much! But what is made for..Version: 4.5
✓ A steaming pile of ....Amazingly bad app. I only really want to use it to adjust the volume and it is such a tedious longwinded operation it’s quicker to just get up and do it or get up and look for the actual/real remote..Version: 4.0
✓ Crashes everytimeCan't connect to my avr 171 due to the fact that everytime I try to load the app it crashes. I have tried deleting and reinstalling, and I'm running ios7. Please fix this....Version: 3.4
✓ Good idea poorly executedCannot turn on the avr161 from standby. Also cannot choose Bluetooth as a source so cannot directly stream from the iPhone app to the avr without turning on tv and cycling thought the inputs or walking up to the avr and changing the input. Badly thought out app. Unable to power on via the app is the biggest oversight..Version: 3.6
✓ TerribleApp asks for wifi password but keyboard doesn't pop up. Only cancel and save. Seems like HK doesn't care too much about this app. Why build it if it's got so much bugs? Do it right. Like you do with your speakers..Version: 3.6
✓ Doesnt connectUseless app. I know my avr is connected to my network I can pull it up by its ip in a browser and my AirPlay works great. But this app can't find my avr. Again...useless..Version: 2.0.7
✓ Not good enoughI understand that sometimes certain applications may not be updated because developers are working on something else but looking at the reviews clearly this app has been ignored for a long time the last update was a year ago which isn’t good enough if you’re selling products that are still on your shelves this application should work and shouldn’t be in the state it’s currently in quite frankly I’m not sure what this app is supposed to do..Version: 4.0
✓ No protectionSo my neighbors got connected to my kardon and played music at the night on full volume. Where is the protection? It even can be remotely started from anywhere!! My neighbours will pay for this. But the app is terrible for these functionality and no protection..Version: 4.0
✓ Too lacking in features to be truly usefulPro - useful as a direct player, EQ on/off and volume controller if you don't have iTunes or Music app on your apple device. But who doesn't? Con - many basic remote features are missing such as mute, remote power on/off, light level control, selection of input sources or ability to select multiple AirPlay devices when used as a player (but why would you when Apple remote does the job better) Shame because HKs ads for the product make a virtue of their app and yet it falls short and disappoints. HK has had 3+ yrs to sort out this app but obviously don't care enough to fix it..Version: 3.8
✓ Won't show sabre 35Worked great the first few weeks. Tried to connect it to my sabre 35 soundbar and it wasn't showing up and now I can't seem to find it on the app? Little dissappionted.Version: 3.6
✓ Rubbish!For such an elite brand to churn out this nonsense and also not update its apps is laughable! Downloaded onto iPhone 6s twice and it closes itself after loading boot screen every time! Get with the times and realise what your customers expect HK!!.Version: 3.8
✓ This version crash all the time on my ipad 3Please fix The old version worked ok. It crash also on my iphone 4s.Version: 3.0
✓ Poor AppPoorly designed app. For such a great amp thought they would invest in making an app that works and allows better control. You can't choose Bluetooth from app so difficult to use. My recommendation buy a sonas.Version: 3.6
✓ SB26 doesn't show up. Very clunky UIThis app definitely needs a redesign. The UI seems clunky and the app is probably not compatible to certain iOS versions. SB26 doesn't show up as an option to connect to..Version: 4.0
✓ HK Aura plus awfulFor such an expensive piece of kit. This app is awful I would recommend HomePod at least you know you’ve got support from Apple..Version: 4.5
✓ Complete TrashThis app is complete trash. I let the lying salesman at sprint sell me two of these speakers claiming that they could be linked together but the only way to do that is to use this app that does not work at all. It crashes without playing music. I really expected better..Version: 4.5
✓ Can’t select Bluetooth as source......which was the one reason for downloading the app. So it’s completely useless. Ensuring all possible sources for the given amp/receiver is included in the sources section of the app is pretty basic stuff..Version: 4.5
✓ Please fix the app!Could not register my device. Connect to my speaker through Bluetooth but through the app it says it’s not connected? Try to share wifi and nothing even happens? Incredible speakers but please fix the remote!.Version: 4.5
✓ 🤷🏼The app does literally nothing.Version: 4.5
✓ Needs improvement but okAt the moment this app is only ok it looks good at the moment but needs lots of updates to become a great app. What would be useful is a EQ where you can adjust the sound levels such as the bass treble etc. Functionality is good.Version: 3.6
✓ HK APPThis thing is a lemon! After 15 minutes I cant work it out and the help takes you to 3 screen shots of what it theoretically can do! Really HK?.Version: 4.0
✓ Terrible-screen doesn’t fitThe WiFi connect screen is not big enough to access the password and set it up. Come on “guys” how about trying to get it right..Version: 4.5
✓ Aura non existent !!What a rip useless app have a hk aura and 25000 songs and it can’t even play 1 not happy !!!!!!.Version: 4.0
✓ HK what are you guys Doing!Can't control avr with out seeing what you doing on a screen. HK dropped the ball here. Wish they would fix gonna have to buy a Yamaha seems they put a little more time into R&D.Version: 4.0
✓ Crashes all the timeApp crashes straight after the intro screens and then as soon as you load it after that, I've tested it on an iPad mini and iPad 2 and both do the same.Version: 3.5
✓ Not worth itGutted I didn't buy a zeppelin , app I'd faulty and useless ,.Version: 3.6
✓ App doesn't workCrashes on the loading page. Please bring back the old app!.Version: 3.1
✓ Plz updateCome on! It’s 2019!!!.Version: 4.5
✓ Constant issuesI am connected to Ethernet yet it always says connection problem connecting to network..Version: 4.5
✓ It doesn’t really seem to do anythingI occasionally open the app and look to see if there are updates that make it worth opening. Nope. I can’t use the app to switch inputs on the receiver. I can’t use it to turn it on or off. I can’t turn up or down the volume in a way that’s notably better than what I can do with the app that’s supplying the sound, like Pandora or Stitcher. Why don’t they make an app that’s at least as useful as the supplied remote?.Version: 4.5
✓ Won’t Setup Your Speaker with AirPlayI’m unable to setup my Aura speaker with a WiFi connection after a number of attempts (usb and ad-hoc) including trying this app. The application simply doesn’t find any WiFi connections and therefore it’s impossible for it to send the WiFi confection credential to the speaker..Version: 4.0
✓ Rubbish appNo updates, no functionality, no good. A total fail. I can't get this app to do anything without a lot of stuffing around and it's not worth the time and hassle. I expected a lot more from HK given the quality of their amps. They have got a long way to go with iOS. The app is useless and I've deleted it from all my devices..Version: 3.8
✓ Not a remoteOnly useful when using Bluetooth to play music. Unable to actually control system volume, sources, settings..Version: 4.0
✓ Absolute RubbishHarman Kardon clearly demonstrates with this useless app that it really doesn’t care about people who buy its products. Well, we also understand Harman Kardon has been sold, hence absolutely saddening apps such as thus rubbish one name HK Remote. Stay away from this app. Deserves no star at all..Version: 4.5
✓ AirPlay Not WorkingAirPlay doesn't work and the receiver doesn't show up as an airplay option within the app (AVR 2700) using the last two software updates while using iOS7. The remote control (volume/source/buttons etc) portion DO work (so networking is fine). AppleTV shows up on the airplay list but NEVER any receiver. Before the last two remote software upgrades airplay worked with my AVR2700 although on rare occasions it was a buggy. Already deleted app, reinstalled but no luck..Version: 3.3
✓ Why?Harman Kardon speaker: sound quality is among the best! This app: literally destroys everything! Takes ages to setup. ‘IF’ you’re lucky to succeed, connection between your phone (or any other device) and the speakers drops randomly. Speakers stop casting randomly, app does not recognize them anymore... anyway, got 6 omni’s, €2000+ investment... making a fool out of myself when streaming during house party’s with friends..Version: 4.5
✓ Not working since IOS update 8.4.1In simplicity it gives message that it is having difficulty in connection with your network. After soft reset of Apple iPhone 6 it works for a while. This app needs updating!.Version: 3.6
✓ Does not find Sabre SB35This app is horrible. I’ve had the Sabre sb35 for some time now and the physical remote control for the sound bar is absolute garbage. It doesn’t even work half the time. So I’ll just download the app and use my phone for the remote, right? There isn’t even an option for the sb35 in the add speaker list. How do you make a soundbar, that retailed msrp for $1000 and have the absolute most god awful remote that a company has ever created, then not even have development support for applications that you provide. Get it together Harmon Kardon, I would give zero stars if the sound bar didn’t sound so good..Version: 4.5
✓ AVR=3650 SUPPORTWhy no support for the previously "top amp"? I feel ripped off!.Version: 2.0
✓ BrokenThis app just exits after startup. It does not work at all. Please resolve ASAP!.Version: 3.4
✓ Horrible integrationI get very little visual feedback on the connection with my AVR 1710, which refuses to connect with the app. The pop-up instructions only reference wireless speaker systems, even though my wired system is supported. I have very little confidence this app is working as it was designed..Version: 4.0
✓ Just a remote control - nothing more, nothing lessIt's just a 'glorified' remote control, which has to reload every time you look at it. It would be good to see the volume setting, etc. when looking at it too. Otherwise, it's probably better and easier to just use the normal remote control.Version: 3.8
✓ Terrible maintenanceWhy are you refusing to fix this app??.Version: 4.5
✓ App does not work!!!!!!!!App was not updated in over a year. It does not work. It looks like since Samsung purchased HK in 2017 everything is going down. Probably they just want to eliminate the HK name from the market. What a shame!.Version: 4.5
✓ Love the Speaker, Hate the AppI tried to set up this up with my Onyx Studio 4 via Bluetooth, as this speaker is not WiFi compatible. Even though it is clearly showing that the speaker is connected in the “settings” menu, I keep getting a message telling me to “go to the IOS Bluetooth menu in Settings to select your speaker.” I’ve done that, but still keep getting that message. I was really looking forward to using this app too. Oh, well....Version: 4.5
✓ Got the AVR 151And this app doesn't work.Version: 3.6
✓ Doesn't workI bought the BDS 877. Really regretting my purchase as it is not only this app that doesn't work well!.Version: 3.3
✓ IPhone X updateAt the very least can we have an update for iPhone X support. The screen has a scroll to the bottom buttons which would be eliminated. It’s 2018, I expect better software support from a company like H/K.Version: 4.5
✓ Please update for iPhone XBesides looking really dated, works pretty well..Version: 4.0
✓ The worst and deceptiveOwners manual for hk3770 (not cheap) implies all remote operations could be performed from app. It does NOTHING other than stream via blue which is what iTunes already can do and it has access to entire library. This is totally bogus. Like the other reviewer said - save your time and don’t waste it on this..Version: 4.0
✓ Won't workDoes not connect to my avr1700. I can AirPlay no problem but the remote will not find the avr. No support for this app..Version: 3.5
✓ Ne fonctionne pasNe se connecte pas a ma barre de son sb35.Version: 3.8
✓ UnimpressedWorks good for 5 minutes then disconnects from home network. To use it again u have to close then re-open app. Repeat for every use. Please fix..Version: 3.6
✓ False AdvertisingThis app is a piece of crap that doesn’t do half of things it says it does. All I wanted was a remote to control the volume on my Onyx Studio 2. So far, it’s only been able to connect to my speaker via Bluetooth one time. Couldn’t control the volume unless I used the crusty embedded media player, and played songs from my phone. Useless when I am trying to use my record player. And for god’s sake, would it really kill you guys if you put an equalizer in it? This is 2019. A digital equalizer is not beyond our technological abilities..Version: 4.5
✓ No longer worksFrom one day to the next I can no longer see my receiver from the App.Version: 4.5
✓ Mr ShakesWhat actually is the point of this app?????.Version: 4.5
✓ Doesnt WorkIm connected to my HK onyx Studio 2 but app keeps prompting to connect to it. Dont know what else to do. I have an iphone 7 so the option to connect using a usb is obsolete. I also tried connecting vis wps. Pressing the bluetooth button on speaker and pressing wps button on my att modem.Version: 4.0
✓ BuggyLack functionality Lousy touch recognition No treble/ bass adjustment Not intuitive interface Once you enable DLNA function then you can’t access apple music local songs. You have to disable DLNA first.Version: 4.0
✓ Not reliableI purchased 3 HK 3700's in order to set up a home system. My hope was to control all of them with this app through my home network but this app is far too unreliable. The AVR's will only appear in the app if they have been awakened with the IR remote or by pressing the power button on the receiver. When they are active, there is no way to differentiate which AVR is which (even though the pics in the App Store show named receivers). No support available anywhere to figure it out. Second guessing my decision to go with HK..Version: 3.3
✓ Speaker works fine... apps sucksThe application does not really work. I am able to adjust volume, that’s about it. Unable to share wifi to enable DLNA. Tried both automatic and manual process they both failed. Speaker shuts down when not in use. I can not configure it to stay on longer. Works fine feom apple music and bluetooth streaming. Sounds good for a speaker its size (HK Aura).Version: 4.0
✓ Speaker will not connectBought a new aura. Speaker will not connect to bluetooth and be able to run spotify with wifi. Just full of glitches. I thought of having this for home music. Really bad. Dont buy this nor is this app worth it.Version: 4.0
✓ If I could give 0 stars I wouldI bought 2 HK onyx 3 speakers and this app won't even show that I'm connected to them. I'm trying to pair them together because that's the whole purpose to get 2 of them and you can't because you have to use the app for it.... Thanks for nothing..Version: 4.0
✓ Doesn't work at all. Exit by itself when you open it.Fix it please.Version: 3.4
🙂 Harman Kardon Remote Positive Reviews
Harman Kardon Remote works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Harman Kardon Remote.
⛔ Harman Kardon Remote Problems
