- 91.8LEGITIMACY SCORE
- 92.3SAFETY SCORE
- 4+CONTENT RATING
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JBL One App Complaints & User Negative Comments 2024
JBL One app received 18 complaints, negative comments and reviews by users. Have you ever had a bad experience using JBL One? Can you share your negative thoughts about jbl one?
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JBL One for Negative User Reviews
✓ Wifi does not connectThe wifi consistently will not connect to my iphone. Numerous turn on/turn offs to get the wifi to connect. App repeatedly show no wifi service “at this time” and sometimes takes a long as 30 mins or more to connect to wifi..Version: 1.4.37
✓ Needs work with authenticating with Alexa MRMI could not get the app to authenticate with Alexa. I have 2FA on and the app was telling me to enable cookies. It was an endless loop of trying to get it to log in. I finally tried to fresh when it gave me the cookie warning and then log in again. At that point I was able to login and get the MRM setup. This need to be fixed..Version: 1.6.7
✓ Firmware update check at every app launchPlease make this stop..Version: 1.6.7
✓ App won’t connect to Bar 5.1Manual connect forces download of JBL Bar Setup, which does appear to connect, but does nothing except say it’s “online”. Then, in this app, Bar 5.1 is still not recognized and won’t connect. As a side note, the sound quality/volume of the 5.1 is HALF the sound quality/volume of the TV sound (Bravia). I was hoping the JBL app could help, but it does nothing..Version: 1.3.43
✓ Not loud!!!Disappointed in the sound quality!!!.Version: 1.4.37
✓ Precise location requiredWhy is permission to share my precise location required to connect the sound bar I paid for to my personal wifi? Shady.Version: 1.3.43
✓ Add Apple Music Dolby Atmos Support!!!!It’s pretty crazy that Jbl is forcing users to have a tidal premium subscription for $25 a month just to take full advantage of the Dolby Atmos feature PLEASE ADD APPLE MUSIC WITH DOLBY ATMOS SUPPORT!!!!.Version: 1.5.8
✓ Bluetooth issueI really like the sound and the bass of this WiFi 5. However, the Bluetooth performs poorly when I take it on the go, that is disappointing.Version: 1.4.37
✓ Dialogue not audibleOffline again and again and mid range ( dialogue ) not audible in movies at low volume like 12 to 15.Version: 1.3.43
✓ Doesn’t support bar 5.0It cant find bar 5.0. Waste of time.Version: 1.3.43
✓ Speaker keeps shutting down.Reset. Set to never Auto Shutdown. Keeps shutting down after 1/2 hour. Poor support..Version: 1.4.37
✓ Buggy Tidal pluginTidal plugin login accepts your password then errors out. You get a green check mark indicating that the password is accepted, then it spins for a few seconds and give you the error: Login Failed, please try again! Not the new user experience that you want. This is the same password I tested in my tidal app. This has been happening without a fix since I got the Charge 5 WiFi..Version: 1.6.7
✓ Dropped the ball on this appIf JBL made this app with an actual equilizer function like the JBL Headphone app then I would think about changing my review but this app is pointless when using it for the JBL Bar 1300. It is sad because that sound bar set up has some serious potential that is extremely limited by the functionality and controllability which is supposed to come from this pointless app!.Version: 1.3.40
✓ Decent start, lots of room to improveI have the Authentics 300. The app was easy to set up. The app has lots of controls which are poorly identified via VoiceOver, and the EQ is not usable with VoiceOver. Besides significant accessibility improvement, I would also love to be able to enter an audio URL to be passed to the speaker to be played..Version: 1.6.7
✓ Makes my Charge 5 Snap, Crackle and PopFor some reason when I’m using my charge 5 and I have this app also using the Bluetooth it creates a snapping and crackling sound while it’s playing music. At first I I thought it was a bad speaker I just bought it this month December 2023. It did have the latest firmware, but after reading others having the same problem someone in the Reddit said it was the app. As soon as you delete the app, it wasn’t crackling no more, so it has to do something with the app and the speaker using the Bluetooth at the same time, this needs to be fixed. I had to delete the app..Version: 1.6.7
✓ Good at firstI’ve recently hooked the 1300X up and I love it. This app was great at first but now after about 3 days I’ve had the same issues as mentioned. The virtual remote is gone and the EQ does not appear to be working. Please fix JBL, it was a great app, at first..Version: 1.2.22
✓ Terrible control.Volume crank up unwanted and please add apple music service support.Version: 1.5.8
✓ Boombox 3 WiFi w/ iPhone 13 Pro Max /ios 17Ever since I bought the speaker when I use the JBL app for Wi-Fi, which has the best sounds I adjust the volume through the app, and the volume will either scroll all the way to no volume or all the way up to maximum volume without stopping I called the customer service. It was on the phone for over an hour, and they couldn’t even put me in touch with the technical service rep. Ridiculous..Version: 1.4.37
🙂 JBL One Positive Reviews
JBL One works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact JBL One.
⛔ JBL One Problems
