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Celebrity Cruises App Complaints & User Negative Comments 2024
Celebrity Cruises app received 92 complaints, negative comments and reviews by users. Have you ever had a bad experience using Celebrity Cruises? Can you share your negative thoughts about celebrity cruises?
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Celebrity Cruises for Negative User Reviews
✓ Poor service on boardThis app seemed great but a day or two before sailing, I had problems accessing it. Every time I opened the app it would say let’s find/link your cruise, Id enter my info and I’d get “sorry we’ve hit a snag” message. On board they told me to delete the app and reinstall. But then the app would not download on the ships WiFi. I was able to finish install at ship’s next port. However I was continuously asked to link my cruise/log in (sometimes this went smoothly, other times it did not) through out the trip so I just stopped using it. We were a party of 10 and all of us had various problems such as these. We basically did not use the app. Also my husband and I were able to get the messaging feature working but there is no notification of communication while not in the app, so it is pointless. I wonder if this is a ploy to get you to purchase a WiFi package (which we did, but we still did not use the app). Disappointed..Version: 1.18.0
✓ AppSo my app didn’t work. I had to delete and reinstall to make it work. Had challenges boarding and a full day without the app..Version: 1.44.0
✓ AppNot easy to use need instructions.Version: 1.21.1
✓ Lack of useful features and bland implementationToo much of the app is about selling you something rather than helping you work out what you’re doing in the cruise. Calendars require you to page through each day rather than give you a list of things that are already confirmed. Reservations show you things you haven’t booked in a bid to make you book them, rather than differentiating what you’ve booked from what is available. Availability is only shown after you’ve clicked past the title so you’re continually navigating back and forth trying to remember what you’ve read, what you’ve booked and whether any of it is relevant. Designed by a salesperson not a user..Version: 1.39.0
✓ App had problemsOn trying to complete check in the app constantly reported an issue and could not complete until 7 hours later. There was definitely an issue..Version: 1.29.1
✓ Five star ship one star appCan’t look at my cruise in September as date not loaded. Would be better if you entered your booking reference so personal you. Clicked on an earlier cruise to see what the app was like, now will not let me go back to original menu. App bought out before up and running. Useless expected more from celebrity five star ship one star app. Hope it improves so I can enjoy this app for my holiday. Look forward to seeing more updates, as so much you could get from this app..Version: 1.8.0
✓ Not sure how it worksI log in and always get a Different destination. I can’t see anything about my trip, or what’s in the boat, the tours, the activities etc. there are so many things that’s this app could show me in the month proceeding the cruise, that could encourage others to sign up, that’s it’s a wasted opportunity for you and us!.Version: 1.22.0
✓ Your app is terribleWifi is impossible to purchase and it does not auto populate reservation number..Version: 1.46.0
✓ Wifi upgradeCan’t upgrade from basic to premium for 1 guest without the other who doesn’t need the premium Be great if celebrity responded to such a simple enquiry without a 30 day response st which time the cruise is over Really ?.Version: 1.41.1
✓ FeedbackFirst impressions disappointing, room not made up when we entered it, poor communication regarding restaurants, were told when booking we had a 6pm sitting time, now we are here there are no sitting times, you can’t book and it’s basically first come first served. Lots and lots of information provided all which is very confusing and contradictory. Difficult to get basic things like water for stateroom, told you have to pay for it even though in Aqua class and already upgraded to premium drinks package. Began watching the advertised outdoor film at rooftop bar on floor 15, just over had way through the sound was turned off and music put on! Raised this with bar attendant but it wasn’t addressed. Will do another review in a couple of days time which hopefully will be more positive!.Version: 1.43.0
✓ TRUST ME🙏We’ve recently purchased a cruise package on Celebrity’s website. A very limited email was sent to me within a day or maybe sooner. It provided some rudimentary info and suggested a complete contract would be available by downloading their app and logging in. I did that … it basically offered the same ‘ non official’ numbers but the details link said not available …. But not to worry , l can call a number where l can get a verbal description of my complementary additional upgrades as provided in my contract ( the first call said ‘all’ our contract info was still in process? and it could take an additional day or two to fill in? It’s been long enough to process our complete cruise info and still the same ‘TRUST ME’ statement on your iPhone app… not very happy.Version: 1.42.0
✓ App CelebrityJ’aimerais que l’app soit en français.Version: 1.42.1
✓ Hurricane IanI had to not go on this cruise because our house was in the path of hurricane Ian. I lost all my money and you all keep sending me these happy cheerful notes about a cruise that I couldn’t go on. You should have some sense of understanding that we could not leave. I know you can’t give my cruise back but you certainly could have refunded all of the incidentals that we bought that were part of the cruise. You can’t resell the room but we did not ingest any of the items that we purchase nor did we use the Wi-Fi. No one seems to really talk to me about it so I hope everybody is having a wonderful time on the cruise that we had to miss because of a storm.Version: 1.36.0
✓ Booking a new cruiseTrying to find out about cruises over Christmas. Its been very challenging to review or go back while looking at different room packages. Every time I want to recheck, it kicks me out and I have to restart at the filters. Extremely frustrating! Also, you wont let me post my comments regardless what nickname I choose…hmmm.Version: 1.46.0
✓ Impossible communication!!Booked a trip on the Celebrity Eclipse and have followed every possible instruction, of which there are many! Having gone for the antigen test this morning in preparation for sailing tomorrow, one of our party tested positive for Covid. We have been trying for some considerable time to contact Celebrity and spoke to someone on the given number who could not deal with the enquiry. There is no one available at the Cruise Terminal in Vancouver to speak face to face with so we have no idea who to report this to. We have been told to contact a European number when we can virtually see the terminal from our Hotel!!! And Europe is asleep! Appalling service leaving us stranded with no support..Version: 1.34.0
✓ Whilst the app looks good, it does not contain everything you need to access for your cruise.The app looks clean and is laid out pretty well. It does, in my view, lack completeness. You cannot view and print all that you need from this one location. Furthermore, some health information regarding Covid-19 the testing required, is inconsistent and worrying. The need for a test to be taken varies from test required 3 days before boarding, home testing ok to test required 1 day before and home testing not ok to supervised test required 2 days before if visiting ports in Greece? Luggage tag printing does not appear on app, at least, I couldn’t find it? Flights, if booked, do not appear on the app? OBC, drinks package, tips are not validated for your cruise? The app fails to give you what you need to confirm, to ensure you have what you believe you have booked. Trying to confirm these things through Celebrity is time consuming and slow, often requiring duplication, and in some instances, failure to call back by operatives? All in all, the app could be improved!.Version: 1.35.3
✓ TERRIBLE COMPANY AND APPHaving spent a few nights on a Celebrity Cruise recently which was marred by a booking error which Celebrity refused to help rectify I would. not recommend them or wish to use them again however regrettably I have another cruise booked with them which cannot be refunded. Once again it seems to be afflicted by poor information re arrival times and confirmation of packages booked. Celebrity also call packages for example wifi different names before and after boarding the only reason I can see for doing this is to confuse passengers into paying for an upgrade for something already paid for. Shoddy..Version: 1.46.0
✓ 5K later, I’m wrinkled & disappointed!Despite upgrading my room to an Edge room with an infinite veranda, I am only able to dine at 4 restaurants on board, without an additional fee. I purchased a drink package which covers drinks up to $10, yet most drinks coincidentally start at $11. As I write this review 5 hrs after departure, I’ve had to go back to guest svcs 4 times to resolve a variety of issues, including not having any paper reference to anything going on aboard the Beyond and an app that’s misleading/because some listed items “apply only to other celebrity ship guests” so I was told. Then when trying to get dressed for dinner (for which I must change because shorts are not permitted in the main dining areas) I discovered that after spending 5K I don’t even have access to an iron! I was told that I have to pay an additional fee for laundry services. Thus far this is absolute worst!.Version: 1.40.1
✓ Health Questionnaire Check InIt has been quite frustrating in using to complete the health questionnaire. We have tried several times but nothing is working. Thanks.Version: 1.49.2
✓ Fantastic Cruise Line. Glitchy App.Sailed on the Eclipse to Alaska and had a wonderful time. Great staff, wonderful entertainment, and good food. We will likely be sailing Celebrity from now on. The only drawback is this app. The UX design is great and user friendly (when it works). I was constantly being kicked off the app and when it would load, no activities were listed. The messaging was also very spotty and had an almost endless loading screen. Overall a fantastic vacation but the app could use some touch ups :).Version: 1.42.0
✓ Shade of former selfWhat can you say about celebrity cruise lines? Well, first you can’t tell celebrity anything itself without waiting between 1-3 hours on the phone. Yes, once I waited 3 hours because they had screwed up a reservation. Getting onto the ship is fine if you get there around 11:30-12. Otherwise you are waiting in another long line. None of the outdoor bars are open till 11:30 am on sea days, except one bar. So if you need something to drink on a sea day in the morning, prepare to wait. The staff is friendly. But when the ship is full, good luck finding a chair outside. Don’t bother getting the insurance because even if the government says you can’t sail, the insurance will still not refund your money…just give you cruise credit. If you upgrade your cabins you typically don’t have to wait to eat unlike other cruise lines..Version: 1.32.0
✓ Not an Asset!We find the App impossible! We have downloaded our vaccination documents but are still being asked to update our status. The App is not clear for what is required and as we are in the UK feel it is biased towards requirements of USA and Canadian passengers. We completed our details early in June but still no progress re validation. Due to sail 31 July so will see what happens then..Version: 1.34.1
✓ Very poor online capabilitiesMy opinion is that Celebrity’s IT department hasn’t done a good job on many different things. For example, today, during online check-in on their phone/iPad app, the check-in keeps hitting a snag (their words on the app). I’ve tried repeatedly to pre-check-in with no luck. But also on their website, they also don’t even list contact phone numbers for shore and airport transfers to pre-book for arrivals and departures. I just think Celebrity is weak on their website and phone apps..Version: 1.49.0
✓ Not very intuitive.App isn’t super easy to navigate..Version: 1.43.0
✓ Not user friendlySurely this app can be made easier to use.Version: 1.45.0
✓ ClumsySlowest app I’ve ever seen. Clumsy interface.Version: 1.46.0
✓ PoorDisappointed other app this time around it doesn’t show any of our information and when ask to download it takes you to royal Caribbean who then say they don’t recognise our booking. I have to login on the actual site which still tells me to download the app which I already have. Also why only update things 2 weeks prior to departure when we are away several weeks before and don’t know if we will have internet. Not very user friendly..Version: 1.41.2
✓ I wish I could give ZERO starsDO NOT CRUISE WITH CELEBRITY! We have emails confirming we would receive a full refund for our cruise. We were told to wait a specific amount of days for it to go through. After waiting well past the allotted time, we contacted them again. They are now saying they will not issue a refund despite their confirmation. We have contacted lawyers and will be taking action. Our honeymoon was cancelled over a year ago. Celebrity lies. We get passed around to different representatives and none of them are backing their original confirmation. I encourage everyone battling them to reach out to an attorney. This is so wrong, they are manipulative and deceitful. I will NEVER cruise with Celebrity again and I will tell everyone I know! But don’t worry, their app works fine..Version: 1.29.0
✓ Pathetic & disorganised check in & communicationWe arrived from Australia recently, came to check in, our bags were accepted but when we went to check in we were told that Celebrity hadn’t submitted our details to immigration & we aren’t on the list so cannot board the ship. Celebrity have issued our booking, luggage tag, taken our money & bags yet we can’t board. We have now been waiting for more than 1.5 hours and keep on getting told that someone from Celebrity will come down & speak to us. Nothing has happened. This is really extremely poor service. We have been on many cruises in lots of countries and this has never happened before. Celebrity you need to up your service significantly.Version: 1.46.0
✓ Hopeless appThe only thing easily found on the app is a place to book another cruise. To find anything in the app is hopeless..Version: 1.43.1
✓ Please updatePlease update this for Solstice and Eclipse!.Version: 1.19.0
✓ Power points are not to an Australian standartThere was no info on the cruise webpage in terms of power point bring not australian standard. We are facing two weeks on the ship not being able to use the devices. Especially not being able to use the cruise app..Version: 1.37.1
✓ FrustratedThe app doesn’t seem to respond to ordering excursions unless I refresh at least 5 times. Your literature says make dinner reservations once you are on board . This is incorrect. I finally realized I could reserve dinner a few days ago. Unfortunately, All reservations were taken. Also, nowhere on this app does it tell you when the formal nights are. So I was able to make a reservation on Day 9 for the Tuscan Grill, then by looking at the menu at the main restaurant, I figured that was the day the formal would be because a regular menu was not shown. I need customer service. Very frustrated. Not a big cruiser. Getting a bad feeling..Version: 1.44.0
✓ Not intuitive hard to navigatePre cruise this app is a challenge compared to a booking I have on princess.Version: 1.47.0
✓ Sow to Laos the AppExtremely slow to load the X app...Version: 1.47.0
✓ Only in EnglishHard to go through all the functions when it’s not our language. Even the web site is only in English. French should be in option, as well as other main languages..Version: 1.47.0
✓ Little Useful InfoPreparing for our first cruise on Celebrity and getting excited. Unfortunately I find the app much like their website. I guess it’s good if you want to book excursions or upgrades but very frustrating if you want to get useful info to prepare or know details of what is included in your ‘all inclusive’ package. In short, it is mostly just a marketing tool for Celebrity to hawk more things to sell you. I will give them credit for providing a pretty good pre check-in facility on the app. Perhaps we’ll find the app more useful once on the ship..Version: 1.42.0
✓ StressfulThis is the most stressful pre cruise holiday I have ever been on. We have been bombarded with emails requesting various things we have had to do. I have spent £45 pounds on ink for my printer because of the paperwork you need. Not all of us are technically minded or have the right equipment to do everything on line. 5 of us have had to waste a day travelling to Luton over an hour away for a pcr test when we are all double jabbed and symptom free. A lateral flow test at the port would have been sufficient as it was when I went on MSC in May and P&O in July. I almost booked another cruise in October but this has put me off. All this for a staycation is ridiculous and unnecessary and very frustrating. I am now waiting for I hope the final form I have to fill in so I can start looking forward to my holiday..Version: 1.28.2
✓ PlainteAucune information en français. On ne comprend pas toutes les informations. On trouve que Celebrity n’a aucun respect pour les clients de langue française. Deux clients Élite: Louise et Normand Dignard 702540953.Version: 1.48.1
✓ Problematic - a lot of wrong and missing infoI love that there is an app, but if it exists it needs to be accurate because Celebrity encourages people to use that for info, and there was a lot that was missing or wrong. Times and locations for certain events were completely wrong - we showed up to an event and the people at the location had no idea what we were talking about. It also only randomly let us make dinner reservations, on probably about half the days I got an error that someone in my party was ineligible, but then the next day it would work. Also a lot of things were not possible to reserve on the app but it provided no details on how exactly we should reserve . My biggest issue was the info missing from the excursions. The website had details that were truly vital - like that you had to provide your own towel for an excursion that wasn’t obvious a towel was needed. But the app made absolutely no mention of that. So if you didn’t pay the exorbitant wifi cost or hadn’t printed off all details in advance and just trusted the app you would miss key pieces of information for the excursions..Version: 1.38.0
✓ Bear excursion.The cruise has been very enjoyable until today. The bear encounter, it was a huge disappointment, wasted money and time, totally unprepared for the unprofessional experience. This option for a excursion shouldn’t be available until it has been audited . My wife and the other four members of our group feel totally dissatisfied and financially ripped off..Version: 1.42.1
✓ YShocking site. So hard to connect and get what’s needed.Version: 1.49.0
✓ Celebrity Eclipse 6 April 2023Although I am reasonably computer literate I found this app confusing, frustrating and difficult to navigate. It is obviously geared for the US and not totally compatible with Australian market. I have a number of friends who are also taking my cruise and they also had problems with this app. I have taken a number of Celebrity cruises but have never before lost sleep worrying about filling out documentation. I do love Celebrity cruises but had a problem with this one..Version: 1.39.0
✓ HawaiiWe booked a cruise to Hawaii based on the itinerary offered, and now the itinerary is being changed, and several of our excursions are being canceled…. and when trying to rebook different excursions on the new itinerary …..They’re all sold out. Not happy!!!!.Version: 1.48.1
✓ What a mess!The ship was scheduled to leave at 8 pm until recently we receive a notice by email that it is changed to 4:30. Our original check in time was 4 pm which we find it weird that no one from Celebrity reminded us to find an earlier check in time. Anyway we did it on our own anyway n changed to 2 pm. Anyway, things are so confusing when we get on board. We have booked a room w 2 single beds n the room is a double bed when we walked in. We were supposed to check in Muster station n when we get to the 5/F there is no signage at all to point us to the direction n when we get there the station was closed. I was not able to book my dining time online which make me stand in line for hour to know when n where I am going to dine at. Everything is so messy n show the mgmt system n administration is really bad..Version: 1.49.0
✓ So disappointing!This is one of the worst apps - confusing and deficient - for a quality enterprise. The app seems to have been developed by a grade 10 student who was under extreme pressure to get “something” up and operable. The 5 star reviews are are quite mystifying. Intuitive and user friendly? Absolutely not!.Version: 1.45.0
✓ Hopeless appFind it difficult and useless.Version: 1.48.1
✓ Basic information required first..The site is heavily weighted towards selling tours. However I'm unwilling to book any without seeing the full schedule showing estimated available time in port. 4 hours, 6, 8?? Only then can I work out walking time, lunch, excursions free time and time to get back to the ship. Sales are essential for excursions but a genuinely helpful cruise line should supply essential port information to their customers. I choose to not book until I have the information to plan my day in port properly. Perhaps I missed something. Whatever, I will now have to spend a lot time looking on the internet instead of just booking blind. The best lesson I ever learned in my business career was to help my customers as opposed to just selling to them. Then the sales flow. That said, some of the excursions sound interesting..Version: 1.48.1
✓ Lack of CommunicationI understand weather delays and problems happen. However when there is no communication to guests when we did not book directly with Celebrity I have a big issue. Or ship is delayed a day for embarkation due to weather. Talking to other guests who booked directly with Celebrity they started getting multiple contacts 48 hours in advance that there were potential problems and then notification about 24 hours in advance that the ship would sail a day late. I received none of those notifications. Finally about 12 hours before boarding I got notice from my booking agent. Hotels are now full I understand that my booking agent has a responsibility but Celebrity has no excuse for not informing all booked guests about the issue. This will be my last cruise with this company.Version: 1.47.0
✓ Good idea needs further developmentNot a very intuitive app. Often can’t find the reserved trips and doesn’t show the correct number of guests booked on when travelling with friends. Sometimes the guests on the Same booking don’t even have the same details!! Should also be available offline as often no internet connection when abroad..Version: 1.14.1
✓ First night RavennaMeeting up with friends. Asked to have. Table with them instead of two separate tables. This arranged as soon as we came onboard. Then a stranger brought to our table. Told them that we were allocate to a ‘sharing’ table. No prior explanation, no warning - just a stranger brought to us Extremely awkward, stymied our conversation. We did our best, we’re gracious but really!!!!.Version: 1.47.0
✓ Doesn’t even work!I got this app about two months ago and when I first logged on and it worked it was a beautiful app. It has a lot of great features. But, I was only able to login the one time and it hasn’t worked since. When I called Celebrity they say it’s only really good for the Celebrity Edge ship, the other three on there which one of them is the Summit ship that we are going on, it doesn’t currently work for. They told me I have to keep trying and that one day it might work and that if I was on the Celebrity Edge it would work perfectly. Well unfortunately we are not going on the Celebrity Edge, so that helps me none. If the app doesn’t work why offer it to people? Please fix it and then offer it..Version: 1.20
✓ App not workingI’ve tried on numerous occasions to transfer my express boarding pass into the wallet app on my iPhone but it will not let me, I’ve tried uninstalling and reinstalling the Celebrity app but nothing works, either it’s the Apple wallet app which I don’t believe as the boarding passes have transferred on my wife’s phone or it’s the Celebrity app which I’m not sure about either..Version: 1.29.0
✓ Just my opinionCelebrity edge is a gorgeous ship. The staff is fantastic. Unfortunately the activities and music are not for old people. My favorite trips had history of the area lessons, classical music, an incredible pianist, broadway’s music. My favorite band here was Yana at dinner time. Can’t do both. I’m in bed by 10:00! I’ve eaten every meal alone since I got here. A get together for single travelers on the First night would be a godsend. I was kind of expecting it. Oh well. I saw it was added to the second to last night. Too late to find a friend to talk to..Version: 1.31.2
✓ Very NOT user friendlySomething just flashed across my screen telling me to check in. Already did that but don’t know where message came from and what to do now.Version: 1.47.0
✓ EdgeWe booked this cruise because it would enable us to visit family on Roatan. Without notification prior to disembarkation Celebrity placed a restriction on leaving the boat at the Roatan port, unless of course we had booked an excursion thru Celebrity. We would have postponed or cancelled this cruise had Celebrity management been above board prior to the cruise leaving the dock. Additionally, in a telephone conversation with Celebrity guest relations prior to this cruise we were informed that only staff would be required to wear a mask once on board. We were surprised to learn of an onboard mask mandate. None of the emails prior to sailing indicated a policy change, likely because it would have resulted in guests cancellations. We will likely cancel our next scheduled cruise with Celebrity because of we don’t feel that management can be trusted. Shame on Celebrity!.Version: 1.31.2
✓ Site unilingueLe site devrait donner accès à plusieurs langues.Version: 1.49.2
✓ X press passIt will not give us the XPress pass.Version: 1.35.3
✓ App not working on ipadJust downloaded and installed, but the text on the screen layout overlaps, and the pull-up menu doesn’t fill the screen properly. My ipad is up to date..Version: 1.33.1
✓ Unable to Edit ErrorsI used this app to generate my Xpress passes for a 4 night cruise and it worked perfectly. I then needed to generate 2 more passes for a follow on cruise. I mistakenly scanned my wife’s passport on my check in details and the app has generated my Xpress pass with my wife’s passport details, so you would think, just hit the edit button and scan the correct passport and everything would be fine! Not so, the app allows you to edit, then say there is an error and to try later (or something like that) so when I go back in, it still has the incorrect details there. If companies want me work for them (unpaid) and check myself in (what someone used to be employed for) that I suppose that’s ‘progress’ but make sure that when something goes wrong, it is easy for customers (who are paying for a service) are able to contact someone who can help!!.Version: 1.41.0
✓ ExcursionsI am very upset With celebrity - I have been on other cruise lines & booked all excursions on board - 44 days from sailing I tried to book excursions & the majority are all booked! We should have been told to book much sooner! I had no idea it would be so difficult!.Version: 1.44.0
✓ Inconsistent messagingConflicting information with regards to Covid vaccination statuses and pre boarding tests, between emails, website, staff and ROL Cruises whom we booked through. An acknowledgement to an email submitted asking for written clarification produced a response that an answer would take 4 to 5 weeks. Is that customer service? I have down loaded the Celebrity App to both my mobile phone, my wife’s mobile phone and my iPad. I have commenced the check-in process on my iPad but the app on both mobile phones still shows that check-in is unavailable, no clear reason why..Version: 1.35.0
✓ What was isn’t anymore!Celebrity always had a great reputation, fun but quiet, great food & great service. We just returned from a cruise on which there were over 400 kids with nothing to do. We couldn’t get seats at the pool; there wasn’t any room in the pools; the hot tubs were full of 3 yr. olds. The kids ran around everywhere. It was terrible. Staff told us Celebrity filled up the ship with special deals for kids. Food was still great but service wasn’t. We ate in Blu with no reserved table each night. The Captain in Blu bounced us around to different tables each meal so that servers never got to know us. The elevators stopped on most floors because of kids pressing buttons. It seemed more like Carnival or Royal Car..Version: 1.40.1
✓ Dec cruiseApp has not updated and can’t check in even though date says I can. App is very slow arm.Version: 1.36.1
✓ Not going wellTrying to check in using the app. The passport scanning feature doesn't pickup correct dates, despite rescanning. Had to enter passport information manually. Next it won't take my credit card details. No reason, just "try again later". Not good enough!.Version: 1.13.2
✓ Confusing & ambiguousWhy.Version: 1.49.0
✓ Bad smell at the wall near the bedhead in stateroomCouldn’t sleep well during the night due to unpleasant smell near the bedhead..Version: 1.40.1
✓ Who programmed this?Now it is white letters on white background.Version: 1.42.0
✓ Why not 5 stars?Even with outside temp in the 70’s, long pants and sweaters required in numerous places especially the theatres. One outdoor movie we passed on because there were no chairs, no backs on the benches and we older people don’t sit on the ground. Always long lines at guest services and we had to go there a number of times ( lost access to celebrity app, enquiries about wifi, beverage pkg etc) The staff however were wonderful. There should be a designated elevator for walkers and scooters. I witnessed a man on a scooter run over a ladies foot. After enquiring at the spa and determining it was out of my price range, we received a $50 coupon. However, not planning to use it as it was still too expensive the spa left a message and the message light on the phone started flashing in the middle of the night. That same night our TV came on by itself at 5am. We are only half way through our vacation so hopefully things will only get better. I do wish to say however the the staff are wonderful, very friendly and efficient..Version: 1.45.0
✓ UselessThe app is useless. Sack the idiot who created. No navigation or intuition. Based on trying to book restaurant. Wish I was not taking cruise from app. All looking to do is get more money. Not help..Version: 1.45.0
✓ Where’s millennium?Downloaded this app to use in upcoming cruise on celebrity millennium but can’t see it included?.Version: 1.8.0
✓ Safety videoWon’t load on the phones we are getting the messages on to do the safety briefing.Version: 1.46.0
✓ App Not Working ProperlyI downloaded the app and entered my reservation number. I see my cruise date, cabin assignment and can navigate to dining, excursions, etc. However, the app does not allow me to make any type of reservations and doesn’t show my booked excursions on my calendar. When I click on my profile, it says “unable to display reservation or folio. Please contact Celebrity Cryises for assistance with your account.” I’ve called three times and no one has been able to help me. I am told over and over again to delete the app and reinstall it. I’ve done this numerous times and the problem continues. I’m concerned that I won’t be able to check in on the app when the time comes and am frustrated that I cannot make any reservations or see the events on my calendar. Very frustrated and disappointed!!!.Version: 1.38.0
✓ Poorly designed sitePlease make this site user friendly.Version: 1.38.0
✓ Could be betterI’m used to apps but find this one less intuitive to use than most. Would like it to be packed with ship info but I nearly always have to go online..Version: 1.41.0
✓ So far so badHave paid $30,000 for three suites for one week. Too many problems to list including that staff still can’t find my husband’s suitcase and one of the suite front doors does not lock. Add to that empty mini bars when we arrived, no room service for my granddaughter’s dinner, cot not in suite when we arrived, no internet, bedside lamps not working and the list goes on..Version: 1.14.0
✓ Problems with appOur online check-in was okay, though the system didn’t always retain the information we thought we’d saved, so we had to re-enter it more than once. My app clearly reflects the successful check-in, though my wife’s app does not. Her app is also asking her to sign into our second Cruise (my information is displaying fine), but when she tries, she receives a message asking her to try again later. The main issue is the lack of communication. By not having one main index tab that lists all important data. This will make it easier and quicker to find all important information needed. Whether it is to check in/out, make reservations or just to find any activities going on this minute or for the week. We are not showing any confirmation on the app that we have completed all required information for both of us Barbara and Keith.. This is not at all a complaint, only just a suggestion from a 72 old nice guy. Who may not be seeing the whole picture. Thanks for listening Keith.Version: 1.38.0
✓ AvisIl est regrettable que tout soit seulement en anglais.Version: 1.44.0
✓ Flatters to deceiveIt is not straight forward, often freezes and frequently are unable to book restaurants etc. it is not user friendly especially for the people who don’t have a 12 year old on had to do it for them!!! Bear in mind that many of your guests have grey hair and are not ‘teck’ savy..Version: 1.33.0
✓ Cannot find the luggage labelsI spent time talking to customer services today they say it should be on manage my booking on the app cannot find them so where can I get them? To download a print ..Version: 1.48.1
✓ LangueLe site ouvre toujours en anglais. Pour les excursions on ne voit pas dans quelle langue elle est offerte Merci.Version: 1.47.0
✓ DisappointingThe app on iOS was incapable of checking in but nowhere in the Celebrity documentation was this pointed out. I spent multiple occasions being frustrated before finally making a very expensive call to customer services to check in over the phone. It appears that many other facets of the cruise are also not available in the app on iOS. An update has recently been released that may answer one or more of these issues but I’m pretty fed up with it. Hope the cruise itself is far better.....Version: 1.13.2
✓ Roy Williams 7140Very disappointed, our cabin balcony floor is all split, pillows are like bricks ! lovely on the silhouette . menus restricts if you take off vegetarian. Had to pay extra for specialty restaurants . dining room chairs thread bare cinema chairs broken , too many days at sea with silly quiz’s 😱missed Napier with no compensation A very disappointing cruise one that was going to be our cruise of a lifetime. On a positive note all staff were great.Version: 1.39.0
✓ Close but no lumpsThis is one of the better cruise apps I’ve seen. But... big but here, the information on it has been highly inaccurate. Shows my cruise and dates, but the ports of call are incorrect, the docking times are incorrect. Not just by minutes but by half a day in some cases. The website for the same trip has the correct information. There is really no reason for a connected application to have incorrect information. It is merely supposed to be a different and unique way to portray the information available on the website. App will be great if they can get their act together with the data that feeds it..Version: 1.15.0
✓ Apps needs to be usefulWe just returned from a 5 day cruise on the Summit. We enjoyed a much needed vacation. The app and the webs page are not close to being useful beyond checking your basic information. Ship time was helpful but the only things that show up on the app are the premium reservations for dinner. We had quite a few spa treatments between us - 6 to be exact and non were on the app, the times were not correct on the hours and it was confusing if you needed reservations in the main dining room - after making them which also did not show up on the app. The app doesn’t show your entire package booked nor does the web page which as a software and cloud specialist for my company it especially aggravating. Celebrity needs to meet the times with technology.. we haven’t cruised in a long time and will probably not use celebrity again but the app needs to have some $$$ put into it to make the use worthy of the time to use it.. think about the end user when developing….. and have some real like end users test it not your own people.. trust me this makes all the difference!.Version: 1.36.1
✓ Waiting two hoursNot sure why we made reservations months ago for our excursions for Florence and Pisa and days before our cruise we received an email stating a near by port change, all excursions cancelled, and now we have to attempt to schedule two days in Tuscany all over. And with this attempt, “One of our agents will be right with you.” Yet we are waiting over two hours and no one “agent” has answered. “Voted best” premium cruise line, is not whatsoever living up to your superlative descriptions. I’ve been on dozens of cruises around the world. We enjoyed Apex last year in Greece, now Beyond in a few days. If this is how Celebrity want to disprove all its bragging rights of “raising the bar” with us, then it may be the last..Version: 1.34.0
✓ TroubleI actually have not been on the cruise yet. But so far it has been a nightmare. Myself and my 2 other friends have been billed twice multiple times. Make sure to check your credit cards. Once for an upgraded room and excursions. They billed me twice for a excursion then cancelled me. Now it’s sold out. And they can’t help with that. I have been on the phone multiple times to try to figure this out. If you’re going to call them make sure your phone is charged because it will take at least 30 to 45 minutes to just start the process. I have had several calls that were more then 2 hours. Most of the time on hold. Good luck.Version: 1.42.1
✓ Unable to check inInvited to check in via app for our cruise in April on Equinox. Entered passport details etc then asked for payment type. Tried to input credit card details but kept getting error message. Said to try again or call customer service. No change after 24 hours so called customer service. Waited for 10 minutes minimum at 7p per minute, eventually answered but unable to resolve. Advised waiting 24 hours!!.Version: 1.23.1
✓ Jeff JWe are a group of 4, checked the ship / celebrity web site showed our cabin on the port side of the ship as we requested. Going around NZ anti-clockwise. App however is showing our cabin on the Port side!! Which is correct? Might be viewing the ocean for 7 days...Version: 1.37.1
✓ Apple Watch?Would be nice if the app transfers to the Apple Watch. More convenient than carrying a phone..Version: 1.48.0
✓ Useless AppThis app is completely useless. Tried to check in using it and it kept coming up with error messages “Unable to display reservations and folio” and “Check in paused. Access to check in is temporarily unavailable so please try again later”. Several attempts on consecutive days still came up with same errors. Phoned Celebrity and was eventually told it’s not working properly and under investigation. Why put an app out that’s not working..Version: 1.13.1
✓ Bad access repeatedlySince i booked for four of us, it is near impossible to get ‘our’ info rather than our guest ‘s info…very frustrating!.Version: 1.49.0
🙂 Celebrity Cruises Positive Reviews
Celebrity Cruises works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Celebrity Cruises.
⛔ Celebrity Cruises Problems
