- 61.3LEGITIMACY SCORE
- 61.8SAFETY SCORE
- 9+CONTENT RATING
- FreePRICE
Meta Quest App Complaints & User Negative Comments 2024
Meta Quest app received 144 complaints, negative comments and reviews by users. Have you ever had a bad experience using Meta Quest? Can you share your negative thoughts about meta quest?
Please wait! Meta Quest Facebook comments loading...
Meta Quest for Negative User Reviews
✓ Fixed what wasn't broken and broke it.Facebook/oculus customer support is absolutely terrible and slow to respond. I had my account set up and my Facebook connected they made new updates that required you to change things in your account so now I cannot access the chat feature in the app without connecting my Facebook that WAS already connected before. I hen I go to connect my Facebook I get a "something went wrong" error I'm logged into the Facebook app on my phone everything is updated but I still get the error. Can't use half of the apps features without things being connected. I am literally paying for something that does not work. Not to mention none of my synced files are synced any long and on my headset it says they are synced but nothing shows in the app. The execution of everything here is bad as well as the customer support. The product would be amazing if it wasn't such a headache to use and actually worked. Facebooks entire setup is MESSY and BUGGY..Version: 191.0
✓ A flawed part of the exprienceThe iOS meta app constantly frustrates on an iPhone 12 (and likely others). Often you go into a game, back out if it and the entire list of games is gone. You have to flick between ‘apps’ and ‘games’ for them to reappear. Recently the “New Releases” looks to have gone back in time and is showing releases from March, instead of games that literally released days ago..Version: 178.1
✓ The dum quest 3It won’t let me use quest 3 cuz of the code.Version: 245.0
✓ GoodGood, but needs iPad support! The UI is a bit clunky. Hope it is just a foundation that will be built upon over time. Love the Quest headset but the prices are far too high for these “games” that are more like tech demos with a high price tag. Hope this app starts offering a “sales” tab soon!.Version: 28.0
✓ App doesnt work properly on iPhone 15 [Pro Max]Have used this app for a while and generally no problems. Unfortunately they havent updated it for the floating island on the new iPhone 15 range (am using a Pro Max) The notification icon and two others are right at the top of the screen where the battery, time etc is and so are unclickable. Also not showing my device referrals. May be under notifications but, as above, cant tap it..Version: 237.0
✓ Wont pairIve tried re-Installing the app, reconnecting my bluetooth and waiting while all it says it “pairing headset” for so long, no matter what i do it doesnt say it has been paired. I will keep trying but i need a fix :/.Version: 172.0
✓ Need more!?!?I really love my oculus quest it is so amazing but I’m pretty bored of it and really haven’t had it that long, it comes between what the app lets you get and the prices of the games. The average of games is at least $30 which is way too high when you want multiple games, then you have to think about the games I can’t even download ROBLOX, ROBLOX, it is such a light game I have never experienced lag on it with my phone and the quest is so much better than a phone I would love to see access to at least ROBLOX and the game Pavlov !! though it would be great to get minecraft as well I know this would definitely get me playing more often..Version: 68.0
✓ Minor issuesEverything works except when trying to put my card details in, however putting it in through the headset worked. The app also doesn’t seem to be able to connect to the headset when trying to allow mobile notifications through it.Version: 122.0
✓ Great app but sorta app breaking glitch.I’ve never had problems with this app before a few weeks or so ago (first week of Jan. 2022) infact it’s a pretty useful and great app, but recently it’s just been all grey with any area of the app you pick not showing up, even settings. I had to delete the app entirely and reinstall it, I couldn’t get any help in the support page of oculus, and had to figure out a way to fix it myself. You shouldn’t have to delete and reinstall it to make an app work however, please fix this when you get the chance, I want more of my friends to get an oculus so i have more of them to play this with, but if the main app isn’t working that’s a major turn off to the product as a whole. Other than this the app has great features and you can reflect what you see onto your phone for others to see, and make your own profile..Version: 141.0
✓ Annoying 😡🤬👿My controllers have consistently turned off and on and nothing I do makes it stop please give some feed back to what I should do because it is very annoying when my controllers turn off in the middle of a game and some times the do not work at all 😡🤬👿👎.Version: 193.0
✓ Black ScreenI keep having to reinstall the app because it just shows a black screen when launched. I have tried closing the app & rebooting my phone. I’m on iOS 16.2 and app version 193.0. I also wanted to submit this to the developers directly rather than via a review. But the app support link takes you to general headset support, the developer website link takes you to the meta quest main website and report a problem is for content you have purchased..Version: 193.0
✓ Notifications issueOnce you read a notification the app won’t remove the notification badge from the home screen! Very annoying! Can’t tell if you get new notifications and miss out on them or are too late. 🙁Should be allowed to delete or archive notifications! Maybe then that would fix the notification badge issues..Version: 42.0
✓ This is too annoyingI tried logging in my account but then later it never send me the code.Version: 245.1
✓ Can’t log in with Facebook account + Other errorsI have been trying to fix my oculus quest 2 for 3 hours now. Yes I have been in touch with customer support, and no it’s not helpful at all. Every time I log in with my Facebook account on the oculus app, it always says “Try again later” or “error occurred”. It never actually lets me sign up, so trust me, I will be returning this very soon. I won’t lie, the setup is pretty nice and the design over all. But not being able to login or sign up is pretty aggravating. I also was supposed to get an email confirmation and never got one. I’m going to wait until tomorrow, but so far nothing. I’ve tried it on many different accounts, I just can’t get past email verification. Please fix this or whatever the problem is, from what I’ve heard this issue started happening two years ago which says a lot. If I don’t get an email soon, I’m gonna get that 300 bucks back!!.Version: 166.0
✓ Code wont work and can’t castEvery time I try to pair my VR headset it says to put a code in that is supposed to pop up on the VR screen but nothing pops up, I’m connected to the same internet on my phone as my headset is and it also wont let me screen cast my meta quest to the app… please fix this has been a problem for days…🫤😐.Version: 245.1
✓ CrapBadly made.Version: 239.0
✓ Fix the preview imagsesPreview images of apps and games are not centred when your are looking at them so you cant really tell when the game is trying to show you..Version: 243.0
✓ FrustratingI have had an oculus (or meta now) quest 2 for a while, since last Christmas. When I got it I immediately did the set up and it worked fine. I went for a period where I wasn’t using it a lot and between then and now something must of happened. I don’t know if it was Facebook taking it over or what but now that I’ve started using it again it completely reset my head set. That would be fine but now every time I try to set it back up it refuses to do the first time pair. So now I have a fully functioning but pretty much useless head set lying around. I’ve already tried everything they tell me to do and added a post on the meta support forum, there are multiple others that are having the same experience but no support response yet. All I have left to say is that the only features that the oculus has that you can’t get elsewhere is the portability and computer connection, if you don’t care about those I recommend you get your vr set elsewhere..Version: 224.0
✓ The wireless stuffI really love the virtual reality and it’s wireless ability but off the app you can’t get roblox and I really wanted to play that in vitual reality and be big and get to use the cool items and drive normal people in drones rc cars and much more but if you team with roblox and let you play it I’ll rate five stars thanks.Version: 89.0
✓ Lots and lots of long term bugsFirst, right now it just crashes on startup and isn’t usable. It is up to date and have tried a fresh install. However before that, The clip sharing feature didn’t work at all due to it not properly saving the clips to the photo library (it never even asked permission). The file sharing function doesn’t work at all however I think that’s more likely an issue on the headset side. The recording doesn’t actually save the recordings or screenshots anywhere, making it useless. Honestly I doubt Facebook will bother to put the budget into fixing these bugs as they seem to be much too busy spending it elsewhere like pointless diversionary name changes..Version: 148.0
✓ So frustratingSo I bought a new controller and I needed to connect it to the headset and apparently I needed this app to do so which I think is just dumb when it should be done through the headset itself but that’s another thing, anyways after I downloaded the app and did all the tedious things to sign in I finally signed in and “connected” my phone to the headset (not really) and after finishing watching a video about connecting my controller to the headset I noticed when I went to settings and devices one of the options was grayed out. That was the option I needed to connect my controller and then I noticed the headset isn’t really connected at all and doesn’t want to connect at all so in a fit of rage I started beating my old controller and snapped it in half like liu Kang and deleted the app right after because of how delayed my phone was becoming because of this app and after the deletion my phone was back to normal and my sanity as well..Version: 206.0
✓ Needs a bit more workA couple of updates ago the iPad UI got really big, you can only see 2-3 items without scrolling. That’s just way to big for 12,9” devices. The top banners are cut in half so you can’t see what they are. When doing a search on the iPad (on the 12.9 pro and prolly the 10.5” pro as well), nothing shows up. You have to tap the search field again, then a small part of the screen shows a cut off/squished box with the results. Would like to see ability to update apps/games (on Quest 2) from the app. Would like to see available Quest 2 storage in the app. Would like to be able to uninstall apps/games from the app. Some other things, but most of all the iPad UI needs an overhaul. Even simple things like swiping left/right between game images, instead of having to open and close each image (this part of the app have a tendency to bug out, forcing you to kill/restart the app). Also…why hide the wishlist inside the account settings?.Version: 141.0
✓ Frustrating to useCasting is useful but I wish it worked with more devices like AppleTV. The store is frustrating to use. New and updated apps are not highlighted well. You used to be able to dig into the app details and see the “Developer Update” messages, but these seem to be gone now, so it is hard to know what changed. Being able to review developer release notes (most recent shown first) that apply to apps I own would be nice. Filtering and sorting apps is cumbersome. I wish you could sort by user star rating in the store. I would like to be able to filter apps in the store so I can just see apps that I do not own (sensible default) or apps that I own. Being able to filter apps I own would be useful when I want to browse my apps to decide which one I want to gift to a friend, though this wouldn't be needed if "My Library" supported filtering and sorting by user star rating. That way when a friend asks me what are the best multiplayer apps that I own, for example, it would be easy to just see which popular ones I own and make a recommendation. I wish it showed the price of apps that I own more visibly, so I can consider this when recommending an app to a friend..Version: 181.0
✓ I can’t use my headsetSo a while back I accidentally added a password onto my headset that I ended up forgetting, I pressed on the forgot password in the vr headset and it told me to use the oculus app to fix it. I tried countless times to pair the app to my headset like it says but everytime the headset is off, on the app it shows all the settings I need but the headset needs to be on. But whenever I turn the headset on all those in app settings that I need disappear, so I thought there was a problem with the app because I can’t do anything without the app. So I deleted the app and downloaded it again to see if that would fix it, but I had the same problem I had a few years ago. I would try to log in with my Facebook account like normal, and I would get to the final part and it would say “you merged this account with Facebook. Please go back in log in with Facebook” I don’t know why it says that when I pressed all of the Facebook options. So I haven’t been able to get into the app for over a month now and I haven’t been able to use my 600$ headset once again. I just need help because I’ve tried everything and I just want to play vr..Version: 172.0
✓ Awesome hardware, horrific serviceI really love my Quest 2 but trying to get any support for warranty issues is impossible. Support simply did not answer for months after they would. Ended up taking the matter to consumer affairs at which point Meta responded like a spoilt toddler on a tantrum by locking my account. So now I have software I can’t install which is made less painful because they never fixed my Quest despite it being a warranty issue (even according to them)..Version: 204.0
✓ Still unable to delete gallery within app…So, I sync my photos from my headset to the app. That works fine but then, if I unsync and delete, the photos delete from the headset but stay within the app and there is not a single way we can delete them. At present, I have several photos in my gallery that will not delete. Could we not have a “Bin” to delete or a swipe left/right and a “Bin” to manually delete these photos? Regardless of how many updates you do, or if I uninstall and re install the app, the photos will not disappear. They need to be gone. Updated Review March 20th: And still, with this recent app update, the bug is still there but as usual, you are ignored. Further updated Review April 14th. Still being ignored and the photo’s in the gallery are still there. Meta are simply not reading or just DO NOT care, due to lack of responses to the reviews..Version: 210.0
✓ Meta, you disappoint.The mixed reality camera option isn't available in the mobile app for me, and I don't know if it's because I'm not in the States, but your online documentation needs to specify international availability. And also, running so far behind on rolling out basic features internationally is going to seriously cut into the goodwill of your users base. The hype and what is delivered needs to be at least a bit more equal, otherwise there's going to be a crash once folks get sick of feeling disappointment. If you want to offer me a job, I'm getting an MA in Virtual and Extended Realities, and I graduated with honours with BBA in Supply Chain Management in 2015. At the very least, give me an internship project to get your international rollout organized and communicated so your users know what to expect. I'm happy to help..Version: 148.1
✓ I’m mad!This needs to be sorted. This meta update is ridiculous. The login works for some people and doesn’t for others. I have all the info I need to login to my account but it’s not working, this needs to be sorted! I’ve made a lot of purchases on my headset and because of this update I’m unable to get into my account! Please do something about this because I know several many more people who are having the exact same issue and it’s causing problems!.Version: 199.0
✓ Great but needs an update for iPhone 12 pro maxUI elements don’t quite line up. Also when trying watch preview videos of apps, the screen goes completely black with no option than to force close the app..Version: 85.0
✓ Not workingI have been trying to set up my device but the app is sending me in circles trying to sign in but never does.. please fix this issue.Version: 233.2
✓ Back button not working on iPhone 12This app is great other than the fact that the UI is too close to the top of the screen. This means that whenever you go to a game page, you can’t go back easily. The button is so close to the corner of the screen, you literally have to tap tap tap tap tap tap tap tap tap tap tap before it eventually lets you go back. So frustrating and barely unusable. Other than that it looks great and the mirroring is a great feature letting you watch what’s going on inside the VR headset. You can also mirror to TV of its compatible. Really useful..Version: 89.0
✓ Became dramatically worse once Facebook got involvedThe overall Oculus Quest experience was fairly positive when I got my headset. Each part of their complex ecosystem worked fairly well together, and I had little to no complaints about bugs or UX issues. That is, until Meta got involved. The experience has worsened dramatically since they bought out Oculus, and many basic features have since broken. The app only needs to help me complete a few tasks: buy games, stream to the headset, and queue installations. It now fails miserably at the last two; I can’t remember the last time I was able to install a game or game update from the app and headset streaming is nearly impossible due to inexplicable technical problems. Unfortunately it’s no surprise that Meta fails to meet the bare minimum standards for maintaining the initial Oculus product, but they are the only name in the game of affordable VR tech. Can’t wait for another tech company to throw their hat into the ring and bury the now Meta Quest into obscurity..Version: 210.0
✓ It’s ok.There’s good and bad. The shop and installing to the Oculus quest 2 from the app is seamless and works really well. But. One of the main reasons I wanted the app was to cast what was on the Oculus to either my phone or tv so that I could be part of what someone else was playing/seeing. This works except for the mic. This looks to be an issue that’s been going on and on for ages without Oculus being bothered to do anything about it. Ideally I wanted to be able to record and post to social media accounts but without hearing anything you’re saying on the Oculus it’s all a bit pointless..Version: 158.0
✓ Wish this app worked on iPad devicesThe app works great but it would be even better if it was compatible with iPad devices. We use Oculus GO at my work which is an Aged Care Facility and the residents love this but monitoring what they are seeing is quite difficult on small phone screen..Version: 38.0
✓ Terrible game title browserWhen browsing games. Don’t bother tapping to watch a trailer for the title, the video plays for 3 seconds and then the screen fades to black and you can’t do anything besides force quitting the app. I was reading game reviews and the app crashed my phone. Literal spinning wheel. Will happily adjust my rating when I can actually browse titles for oculus quest 2 using this app..Version: 85.0
✓ So BuggyLikes to crash a lot. The mirroring feature is rough and inconsistent. I'd love to see an AppleTV app, so we can easily watch friends play, rather than huddling around a phone..Version: 156.0
✓ Fix your casting!Selecting tv and it still tries to cast to phone. Fix it!.Version: 233.3
✓ SyncingWeird glitch with syncing when I open the video on the app there is a wifi symbol with a exclamation mark though it and I can save the video to my phone dose anybody know how to fix this.Version: 233.2
✓ No parental controlAlthough the app works well easy to navigate there is a huge flaw that there are no parental controls. Device is recommended for 13+ yet some games are very violent and graphic. Wrote to oculus and they fobbed the matter off. In a world where online cyber safety is a huge concern it’s very disappointing to have Oculuc / Facebook to not give a toss about its clients safety..Version: 148.0
✓ AbysmalThis app doesn’t only bring the technology behind this product back to earth, it buries it. The app regularly freezes, half the features are inaccessible (try recording a video of someone using the casting feature - you can’t change the mode), and the casting feature regularly crashes. Beyond that, the pairing capabilities are laughably bad. You can’t connect the headset to more than one mobile device for casting/purchases. Above all, the UI of the app is obnoxiously confusing. Key features are buried behind convoluted screens and are difficult to find. This app should be a case study in how to destroy the capability of cutting edge tech with lazy software development. Absolute garbage..Version: 181.1
✓ ErrorMy Quest 2 arrived and when setting it up initially it requires it to be linked to the Oculus mobile app and to log into facebook. The problem is that when I log in using Facebook I receive an error message telling me that my account has been merged and that I need to go back and log into the app using Facebook...which is what I’m trying to do. So now I’m stuck in an infinite error loop and a useless Oculus. I’ve submitted a ticket with Oculus’ support and have gotten no where in 24 hours so far, and am debating wether I should return it if I don’t get help in a day or two. I’m feeling very let down and frustrated as there’s nothing I can do except wait/hope..Version: 102.0
✓ Needs work...So, Oculus Quest VR is amazing. I love it soooo much I’ve both Quest and Quest 2 headsets. That said the Oculus app looks like a child aged 3 put it together! No landscape mode :( and the way it’s set out is super boring! I want to see dates for version updates and content changes (just like in the Apple App Store app). The app is so bland. Little game icons on a horrid dark grey/black background, and no inspiration to explore further! I just think a tech giant like Facebook could do soooo much better. Not that easy to navigate either as icons for games and apps are so small. Come on Facebook, you and do better than this..Version: 95.0
✓ App issuesHaving bought the quest 2 for my daughter at Christmas she loves it however the app needs some serious work, constantly crashes after casting onto the app the screen goes black and no matter how many times you close it or try to refresh it, it still has the issue until you uninstall and reinstall it.Version: 193.0
✓ My headset is cool but this app is clunky.Primary problem being that it crashes immediately after being opened pretty regularly, there are several things that the devs need to figure out. Next up: for people with poor internet connection, there is no option to stream videos at 240 or 480, so when my rural internet provider forgets what they’re doing there’s no way for me to watch a trailer without 10 minutes of buffering. When streaming the headset’s display to my phone, I can turn the volume down to one notch, but I can’t mute it. This is annoying since I can already hear the audio from the headset itself if I’m standing right next to whoever is playing. Finally, I don’t know if this is specifically an app problem, but even though I get a notification every time I put on the headset that my phone is paired and I’ll receive phone notifications in the headset, I receive no phone notifications..Version: 149.0
✓ I can’t pairing my quest on my accountNot good.Version: 176.1
✓ Avoid SCAMMyself and my son have been completely locked out of our oculus app/headset for over 3 months because I changed my mobile number so we cannot complete 2 factor authentication. Despite speaking to over a dozen oculus experts for over 7 hours over the last 3 months and sending in a copy of my passport, proof of Purchase, receipts for games, headset serial number on numerous occasions we are no further forward. Literally spend hundreds on games and a headset that is completely and utterly useless. Have been told it’s been escalated 5 times already and we have to be patient….3 months we have been waiting!.Version: 132.0
✓ Social tab always says it’s unable to loadRest of app works fine but it means I can’t accept friend requests and stuff from my phone..Version: 100.0
✓ Love my Quest, iOS app is buggyLately the iOS app shows a brief flash of content when I open it and then goes to a blank screen. The only way I can resolve is to uninstall and reinstall and that only lasts a day or two. It’s a known issue based on a forum I found, which meta replied to, in a totally unhelpful way (check your phone is compatible etc auto reply).Version: 193.0
✓ Doesn’t open...I’ve been using the app just fine (except for the video section not loading) for the past year, and only now does the app literally not get past the very first loading screen when you press on the app. I’ve waited for like a month now for this to be fixed, and I’ve redownloaded the app multiple times, but it just doesn’t work..Version: 189.0
✓ CastingThis is acc so bad i cant do anything.Version: 245.1
✓ It’s amazing but has downsideIt’s amazing to use if you want to download games from your phone and want to see yourself playing and see how long you’ve been on games but the downside is if you’re not the admin administrator for your account you cannot watch yourself or let others watch you on the app, which is very disappointing for people that wanting to watch me hope they fix that in the future because I really would like to let people watching play.Version: 222.0
✓ Keeps CrashingEvery time I go to watch a trailer for the different games, the screen goes black and I’m forced to close the app! Please fix!.Version: 85.0
✓ An okay app… when it worksThe app itself serves its purpose. It is fairly easy to navigate and has access to the features you would expect. What is not good is the amount of bugs and issues with the app. Every time I open the app, I get a black screen with no way to continue. I am forced to uninstall, reinstall and go through the first time log in screen every time I want to use the app. This is horrendous and an insult, especially since meta already have a wide range of popular and stable apps..Version: 189.0
✓ Disabled for no reason on Oculus Quest 2Today I just wanted to have a good time in playing beat saber but it didn’t work for me. It kept kicking me out of the app so I decided to restart my vr. It kept kicking me out so I tried to go onto my phone and it said my account is disabled because I didn’t follow the community guidelines. I’m very concerned because nothing like this has happened and the fact that I got this in early November, please tell me what went wrong because now if I have to make another account I have to pay to get beat saber again and I don’t want to pay again if I had already bought it. Please, tell me why I’m disabled Thanks Shumaya.Version: 89.0
✓ Needs UpdatingWhile the app works, it’s not without issues. I’m using an iPhone 12 Pro Max and the app is poorly designed from a UX standpoint. The margins are too thin on the top and bottom and it seems like the developers just ignored Apple’s “safe area” suggestions. It’s difficult to tap on the search icon because it overlaps the network/battery icon in the upper right corner (same for the back button when it appears on the upper left). Once you do get the search bar opened, it’s under the notch and takes several taps in random spots to open the keyboard. The icons at the bottom of the screen are also under the home indicator. Aside from those issues, videos rarely load. I know it’s not my network, every other app works fine and I’ve tried on various different networks. Half the time the screen will just turn black and you have to close the app and reopen it. If these issues are resolved, I’ll be sure to update my review. But, as of now, the app is a mess and needs work..Version: 85.0
✓ Great App, but BuggyBeing able to cast my Quest 2’s display to a mobile device is like magic, but occasionally results in a bug where I only have a solid grey colour on my screen. The only way I can fix this is by removing and reinstalling the app. Switching topics, I suggest adding the ability for developers to let people customise their game settings and game modes from within the mobile app. This would allow experienced users to have more control over the device while first-timers try out games..Version: 193.0
✓ Excellent app…..when it works (which isn’t often 🥴)This app is excellent when it works. I’ve connected to our headset so we can watch what the others are up to in their VR world. I’ve added stuff to wish list and bought games. However…..it only works as soon as I’ve downloaded from App Store and logged in. As soon as I leave the app to do something else, and come back to it, I get a flash of the app Home Screen then everything goes black. Which means I have to delete the app, re-download it from App Store and log in again 🤦🏻♀️ It gets really frustrating having to do that every single time we are using the headset.Version: 193.0
✓ Barely functionalBuggy. As in barely functional. Wont finish my set up. Wont launch any of my games. I might have well as bought a paper weight at this point! Wont even connect to the headset for more than a few minutes... and thats if your lucky! And the UI is confusing and not built for humans. Whoever developed this app should be fired for incompetence..Version: 181.1
✓ BugBug.Version: 244.0
✓ Black screen on previewsCan’t watch previews.Version: 85.0
✓ What in Tarantino is going on(Scroll down for summarized version) So Oculus is great and having an app that keeps all your recordings in one spot and being able to buy from the store, great! However, this app barely EVER works. When browsing the store and looking at a game in particular, whenever you go back to the search page or whatever, nothing. I have to restart the app and make my search again to keep browsing. I thought they’d have fixed it in yesterdays update but alas, same thing happens today. Another gripe of mine is how slow and buggy saving game clips is. I don’t share to Facebook, I like to download them and it works about 30 percent of the time. The other 70, it just gives me a loading circle. Anyway, the app os owned by meta and im sure they have access to all kinds of programmers, so why are we experiencing so many bugs with this app?? In short, the app has great features, but is buggy as all heck.Version: 155.0
✓ Meta update messed up my quest.When the new meta update came out I created a meta account. what I didn’t know is none of my data would transfer the way it’s supposed to. Eventually I got it to work. when I launch my oculus I need a code to… I don’t even know, but the code keeps failing and now I can’t use my oculus/meta quest. This isn’t the first time things like this have happened to me..Version: 176.1
✓ Very buggyThe app has pool user experience and is very buggy. Many times I can not find a way to get back to previous screen and have to exit the app. It seems a half cooked app and hasn’t been tested properly..Version: 245.1
✓ THEY MADE IT PAIDDude i tried to reinstall this but i had to put in my credit card and i don’t have one like dawg ☹️.Version: 240.0
✓ Got scammedI purchased a game called boneworks and got charged twice the money and it didn’t even download the game, please give me a refund or somehow fix the problem..Version: 163.0
✓ Landscape is average on iPad/MacOSPlease design app to also work in landscape. Please also fix landscape view of casting to be rotated the opposite direction, as the current design does not work with most cases (left hand side down) & it is completely upside down on MacOS, so the “just turn it around” trick doesn’t really work..Version: 169.0
✓ Need more1st off, what’s the point in being ipad compatible if you can only use it in portrait. 2nd the live view between headset and my phone so i can see what’s going on it terrible. It connected when i 1st brought it but connection was poor. I have since upgraded to super fast broadband and now I can’t connect at all. I’ve even reinstalled the 3 at least 4 times thinking it’ll work. Other than that its pretty good i like i can search and buy games with out having to spend hours under the headset..Version: 151.0
✓ Locked out no fix other than factory resetSuddenly there’s a pattern password being asked for which we do not know. Anyone would think this is a simple reset using the mobile app…. Wrong! You follow the instructions but are unable to reset it making the whole expensive pile of **** completely unusable - only way is to factory reset losing £££’s games progress etc!! What a waste!! And to think this was supposedly ‘state of the art’ gaming - really disappointed and think that Oculus / META should be doing more to fix this issue! Money grabbers!.Version: 173.0
✓ A few bugsGreat, neat looking app. However, I did experience a few bugs. One really prominent issue is that when I go into the store to watch ‘demonstration’ videos before a purchase, they crash about 3 seconds in and then it’s just a black screen! So this feature is unusable. The same issue occurs irregularly with casting. It’s also annoying that you have to log in with Facebook to use oculus, but that’s understandable considering they own and fund the company..Version: 85.0
✓ Stop breaking existing functionalityCasting to anything other than the phone has been broken in the last version :(.Version: 245.1
✓ Typical Facebook mentality - hopelessSo my credit card has expired and is there anyway at all to update it in the app??! Of course not! I can’t make as si for purchase anymore. you need to log into your FB account and go via settings, but of course when I do that, the card isn’t even there to update. Stop forcing people to use FB! Give me an option in the app for these settings..Version: 193.0
✓ Forgotten passwordsLook, I can tell oculus somewhat responds and fixes issues that are sent in reviews, and I thought that if oculus new this issue existed they would’ve considered it important well it seems they don’t, if you don’t know what I’m talking about it’s retrieving your forgotten passwords, I didn’t know you needed to have your real name for your Facebook and oculus account so I logged out of my oculus and Facebook and made a new one for each, HOWEVER I completely forgot what my oculus password for the app, I don’t even remember making one, I thought I made it the same one for all my accounts but it appears not, I went “well ok I’ll just reset it” WELL APPARENTLY IM NOT ALLOWED TO. I went to forgot password, it took me to the oculus website I entered my email waited 30 minutes… nothing was sent. Oculus and Facebook this is a simple yet very important error in your system please just fix it already..Version: 123.0
✓ Government IDI was messing around with one of my kids’ account settings and accidentally got them locked out. In order to get back in, meta is requesting government issued ids. At no point did they ask for this when I used my credit card or pay pal for in game purchases, but now they need my kid to upload an id with personal information on it to access the games I bought. Literally, used my PayPal so my kid could get something less than 24 hours previously. I can’t get in touch with anyone to explain the situation so it looks like everything will be deleted. Feels a bit like extortion. Upload a picture of an underage (under 18) child or they lose access to their games. At no time was I notified by meta. My kid just disappeared from my parental portal. No explanation from the company. The reasoning, according to the warning, is fraud, but meta hasn’t flagged me to warn me about possible fraud involving my credit card or PayPal. This is corporate overreach..Version: 230.0
✓ Amazing app!Only problem is the shop is slow slow to load and it always so damn laggy also i cant customise my vr character and it keeps freezing😡 fix the damn app!!!.Version: 244.0
✓ Pairing to headset and casting does not workI have tried every possible solution to fix these issues, same Wifi network, connected via bluetooth, restarting devices, even using a different phone and they all did nothing. It seems to be Meta’s own app is the sole cause. Meta, please fix your unreliable app as people getting a new VR headset would possibly not be able to use it properly as it is part of the setup process..Version: 201.0
✓ Why can’t we shorten clips???It’s annoying because whenever I want to sync my clips to my phone I can’t because they are so long and if we could shorten them down we wouldn’t have that problem. Also you should add a feature where you can separately save clips as new clips like splitting the video down into shorter videos. Please read this because I know I’m not the only one that hates this..Version: 215.0
✓ No customer support at all Headset is completely brickedI was using my oculus quest 2 headset for around 6 months when out of no where my facebook account, which I created for the sole purpose of using the headset was banned. I tried to get this fixed, but thats when I realized there is literally no way to access customer support. Any option for customer support redirects you to their awful website which just gives you pointless tips on how to fix common issues. I tried calling their “support number” but it just says we no longer provide customer service. Now my oculus is basically just an expensive paper weight since I can’t switch to another account without first logging into my current account. I following some of the pointless customer support tips they provide and factory reset the oculus so that I could at least use it even though I would lose all of the games I bought and even that didn’t work. I emailed every customer support email I could find, but none of them have responded. I feel complete stuck and don’t know how to continue. If I could rate this less stars I would. I really just want to play VR, but this process is just awful..Version: 224.0
✓ App is pretty decentI think the app is well thought out, definitely makes it easier navigating around the Oculus. One issue that I am having is that I will sync videos from my oculus to my phone (which by the way I have to do atleast 15 times before it actually goes through) and when it does go through, a symbol of a wifi bar and exclamation mark in the middle show up. I can view the information of the video just not the video. I am pretty annoyed at this point, I have both of them on the same wifi connection so there isn’t much left I can think of doing..Version: 156.0
✓ App doesnt work.App doesnt even open. Just crashes..Version: 140.0
✓ No soundNo sound whatsoever when I try to watch preview , even tho my sound is all the way and my speaker works just fine with Spotify, help would be appreciated.Version: 237.0
✓ So many bugsCasting is clunky. Screenshots and videos for games won’t display in landscape view, even though they’re oriented in landscape view. Will get trapped in full screen mode with no way to back out so I just have to close the app entirely (there is an “X” icon but tapping it does nothing). Games purchased by one user not available to the other user. My wife bought the oculus for me (yes I call it oculus because meta is a stupid name) and she bought several games with her profile before giving me the machine. Then I made a profile and bought games, and now we need to switch back and forth between profiles to access the different games bought by each profile. So dumb. Connecting with friends in the oculus is way more clunky than it should be. We always have problems. For example, we’ll both send invites to each other and they don’t come through for either party. Sometimes we’ll join a party and the audio isn’t working, so we have to power off and try connecting again. I never have these problems on my Xbox/PC/PlayStation. The oculus is super fun and has a ton of potential! It has so many bugs though. I’ve had to factory reset my device twice because of bugs that don’t go away. The most recent time was because the grid (the boundary of the oculus environment) would not go away. Nothing except a factory reset fixed the problem. There have been many other bugs, those are just the ones I can think of off the top of my head..Version: 226.1
✓ Meta quest 3Not directly at the app but not sure how to express my disappointment with the new VR rollout aside from this. My son has been so excited (age 10) for the release. Finally got the new VR and playing gorilla tag. I perfectly understand that Meta isn’t in control of what others say but reporting/removing racial and slanderous comments should happen faster. My two sons take turns and both have reported the same person over multiple games and multiple hours, especially on a new system there should be more moderation to deal with this faster. I should not have to ban my kids from playing a game because someone is constantly using the “N” word and there is no moderators to ban him..Version: 233.5
✓ Troubles pairing oculus questWhen I got my oculus quest for Christmas, I was told to download the app to set it up. I set it up and played it for a while. A few months down the road, I was always asked to enable Bluetooth on my phone to connect to my oculus. Even though it was on, my oculus was never able to connect, but I was able to use the oculus and somehow be able to download content onto the oculus, but I could never stream any of my gameplay onto my phone. I’ve asked him he support team many times for help and they never gave any advice other than turn on and off your Bluetooth your phone. That never works and I’ve tried everything from deleting and redone loading the app to doing a factory reset on the oculus. After I have done all of that, the oculus will show up as a device to connect to on my phone, but if I click connect, it will for a second and then disconnect. If anyone is experiencing the same or has experienced the same, please reply and help me out..Version: 77.2
✓ Absolutely no support for a critical flawMy open request to Meta as your support system does not exist! Still waiting on a fix for this critical bug which is destroying the battery on my MQ2. Ever since a software update a few months ago the Elite Strap and MQ2 do not work properly together. The MQ2 stays charging even when it's powered off and fully charged and the Elite Strap is no longer being charged. This has had my MQ2 battery constantly charging which 1. Is ruining its ongoing lifespan and 2. Risking damage or potential fire! Please advise when you will fix this or send me another pair of MQ2 and Elite Strap if you do not believe you can fix the issue you created with a software update a few months ago..Version: 223.0
✓ Slow and BuggyFrustrating to use..Version: 241.0
✓ Need iPad supportApplication need iPad support. The casting option is great..Version: 26.0
✓ Meta need to do betterEasy enough to set up, though we did have to troubleshoot a little. The app appears to continually loose internet connection, telling me this when a strong connection is clear, no way to refresh page is offered. Lots of waiting for it to do it’s thing. Also, parental controls should be far easier to use, it’s hard to find anywhere on the app to make changes. I’d say it’s a bit clunky..Version: 218.0
✓ The most useless app on the planetWent to get on one day and it had randomly logged me off. Considering that it was a year after I created the account and I don’t always write my passwords down (mainly because it’s 99% of the time the same password) so I didn’t think anything would go wrong. I entered my typical password and it didn’t work. I created my account with Facebook, and, amid trying to log in with that, it said my password had failed too. So, like anyone in my situation would do, I went to create a new password. IT TOOK ME BACK TO FACEBOOK. If my password didn’t work for that and I hit “create new password” why would you take me to something that needs my password?! The whole process is ridiculous and half the time doesn’t even recognize my email. I’ve tried the phone number route but it never recognizes that either. Considering that this is a $400 electronic, I’d assume the app that went with it would be able to log me in. And yes, I had it to always log me in. I have been attempting to log in for 5 months now and nothing has happened. If you’re going to make someone spend a hefty amount on something you made, make it work. DON’T WASTE YOUR TIME!.Version: 163.0
✓ Meta makes it hard to payRidiculous as it sounds. But they don’t allow a cart in the app. So of course CC providers think it’s fraud if you have multiple transactions one-after-another. Nvm the app forces you to manually add your card details (no autofill allowed) All said reduces the amount I spend (normally a good thing but I was hoping to buy a lot in the current sale).Version: 245.1
✓ FailI accepted my friends referral and i didnt get my 30$.Version: 222.0
✓ Awsome appApp is fairly well made and easy to use But i do have 2+ issues with it You cant currently buy all wishlist items at once as there is no cart its a per game purchase And I'm not sure if it is or is not a thing but i will assume it isn't, you cant install all games with 1 click on the quest and go I will be buying a quest at some-point and when i do i will also be buying and installing all 74 (as of 4th july 2019) and buying and installing each manually is not something that i want to be doing as my bank will stop letting buy the games after to many purchases in quick succession Please add a way to buy all from wish-list and or cart (if a cart is added) Please add download all for the go and quest if that isn't already a thing Other than that no issues with the app.Version: 26.0
✓ App broken on iPhone 14 ProApp no longer works on iPhone 14 pro without uninstalling and reinstalling and signing back in. Once signed in the app works until the app is fully closed then it opens to a blank Grey screen. Unable to do anything to get it to work other than uninstall and reinstall and log in but will again only work til the app is closed again. Works fine on iPhone 11 Pro Max. Happens on multiple iOS versions on iPhone 14 pro, even after factory reset as new iPhone. Please fix the app as I cannot keep doing this!!!.Version: 191.0
✓ It just appears with a grey screenWhen I load in the app it’s just a grey screen and no buttons and I have reinstall the app when I need to use it it’s very annoying.Version: 193.0
✓ Total GarbageSo I bought the oculus quest awhile back and I’m trying to get it to work but it’s not and I don’t think it will ever this is probably the worst vr ever period like for instants say you want to pay for a game you’ve been really wanting well you have to put in pin you most likely have already forgot well if you want to rest it you have to not use the app no no you have to use a website not the app nor the vr you bought and rest it but wait you forgot your password too well you have to find the link that will take you their and after doing so you need to send a link and either two things will happen it will send a “link” but you’ll never ever get it or it will just say something to the extend of saying you have merge with your Facebook and do nothing so if you read this don’t forget your pin because if you do you will never play a game ever no matter what also if anyone could help me I would be very happy to except it but this is still by far one of if not the worst ever vr system ever and will always be no matter it is total garbage and that is were it will belong.Version: 167.0
✓ Black screen on game descriptionLast update broke the app for video of games, just get a black screen.Version: 85.0
✓ Bugs and confused navigationThe app after 6h of installing is already unusable. Regardless of closing or killing the app, there is a total black screen opening immediately after launch and it can’t be closed and gets totally hanged there. If I receive a notification from Oculus and open it from the notification, it goes directly to the notification details screen and that’s fine, but if I go back from the notification it gets locked on the black pop up screen again 🤦♂️.Version: 193.0
✓ Pairing problemsTo use my VR headset I need to pair it with the app but for some reason it just pair, I’ve tried each and everyone of the troubleshooting tips but it still won’t pair.Version: 192.0
✓ I can’t even anymoreI found out that you can’t even remove the headset from a previous device, which means I can’t log in even though all I’m trying to do is move the quest account from my mums phone to my iPad, same account and everything. But to do this we need to delete the account from her phone and enter everything on my iPad. Guess what, YOU CANT DELETE ANY ACCOUNTS. I even told her we should put it on my iPad instead of her phone but she insisted. Side note: NO I’m not entirely factory resetting the headset. And no I’m not buying another headset, that’s just idiotic, it’s like £400 we ain’t paying for that again. Don’t get me wrong it’s better to just factory reset, create a new account n all that but I have no clue if I should tell her..Version: 233.2
✓ Always bugsBetween bugs and poorly documented quirks, this can be so aggravating. What to fix (Aug 2020): social icon is a black hole. Doesn’t work and have to force close app. Pairing is super weird sometimes. This app tells you to go to Bluetooth settings, enable and pair. That may not be correct. Check the oculus app settings (hard to find) and enable every thing. There are too many ways this fails, so better documentation and trouble shooting would make sense. The headset has its own issues I could leave out such as crashing/freezing while in the store! It updated without me knowing, remained in loading (ellipsis) forever. Then I couldn’t see the controllers as it went into a new tutorial of old features I couldn’t skip. Please focus on stability before adding features. I’m a sr sw architect. This is poor ux, but I will compliment for making it slightly better a year or so later. It would be great if there was documentation on how to make the best of PCVR. The app says Rift and Go, but not Oculus. Update the descriptions. I’ve seen this in many other places like Steam. Idk what works or not..Version: 75.0
✓ Signing in issue and wanting help for itAfter having my vr for over a year now I’ve been experiencing some issue. My phone has this thing that is some what deletes apps for more space, the apps that I don’t use much. And Oculus was one of them. I only use it for pairing and stuff. After I deleted it and needed to reconnect my new controllers. I had to sign in. I would click continue with Facebook and then it would tell me to sign into it and I did my Facebook account it tells me that I have an existing Oculus account. Then it tells me to merge them together. To confirm the merge you would have to put your password. And I did but then it says that it’s already merged and have to log in with Facebook. If I do that it keeps repeating the same thing over and over the amount of times I try. Till this day I’m playing with broken controllers. Btw this happens on every platform I try to log in with. Help!!.Version: 145.0
✓ This app sucksThis is the worst app I have ever used in the history of apps it’s so glitchy you have to download it the redownload it every day.Version: 152.0
✓ Abysmal app and even worse app support…It’s hilarious that after weeks if not months of issues with the app not working properly, the developers can’t be bothered to fix and update it. It’s even more hilarious that despite almost everyone of late giving it 1 star, it’s somehow holding at 3.3 out of 5! The app is garbage UPDATE!! As of today the app now seems to be working fine… I’ll give it 3 stars for now, and if it continues to work long term it’ll get 5.Version: 198.0
✓ The most infuriating appAnytime I attempt to try to sync up to my quest with the app it almost always fails, there's so many settings that have been removed with radio silence as to why. I've spent the past 30 minutes trying to find how to disable the massive record button when casting to the phone. There used to be something in the settings to remove it but it seems to be completely removed and is nowhere to be found. I've had to reinstall this app and reset my quest numerous times because the app decides to break and doesn't connect to my quest regardless of what I do. This app and the quest are the most mind numbing and infurating pieces of techonolgy I've ever endured. After days of trying to cast to my quest the only way I've managed to is to completely close the app and cast to my phone through the quest and use the popup as any other option fails, trying to cast to my smart tv is the most frustrating thing and won't even pop up after setting ip screen mirroing on it and rechecking every possible reason as to why it wouldn't work multiple times all to no evail. I just want to be able to enjoy my quest without spending 2 hours everytime I want to play it troubleshooting. Please fix the app..Version: 240.0
✓ ProblematicThis is a great app for finding games to play on your VR headset, but it never does what you want it to do. I have been using the app a lot to save videos so I can edit them and post on YouTube, but it never works. It seems like saving videos has just stopped working all together. And the app takes a very long time to load which can be frustrating a lot! Fix these issues and it’s a perfect VR app but with these issues it barely makes it to 3 stars! Please fix.Version: 225.0
✓ Won’t find my tvWhen I try to pair to my tv the option to pair with it does not show up.Version: 245.1
✓ Great app - features brokenCasting simply doesn’t work. I’ve looked up all manner of troubleshooting, the solution shouldn’t be workarounds, but that’s what everyone is doing and recommends. Wifi otherwise is completely fine in my house and I can cast anything else without extra hardware, if it’s simply this complicated, go a different route oculus! The app itself for buying and browsing games is great! I don’t want to take away from that, but casting is a serious negative..Version: 56.0
✓ App is very buggy on iPhone 14 ProMy review is strictly for the app, not my experiences with my Quest 2 or my opinion about the Facebook corporation. Being able to cast from my headset to my phone is awesome and works most of the time. My problems lie with the other functionalities of the app. Why on the media gallery can’t I delete unwanted videos or photos? When I click on the media there is a garbage can icon but nothing happens when I press on it (bug?). Another issue, I’m on my 3rd headset (had problems with the other 2) but there’s no place in the app to remove those old devices in my Meta account so all 3 are always on the cast screen with no way to differentiate the active one. Also, while navigating through the apps screens, I often find that there aren’t any back button (more bugs?) so I’m constantly hard closing the app just to get back to the Home Screen. It’s just really sloppy bugs that shouldn’t be there with a little bit of QA..Version: 181.1
✓ Too many stupid parents buying this for their dumb kidsI was in love with this system for a long time because I could actually converse with adults without the risk of being banned from my headset. I’m an adult and if I wanna have adult conversations that might be a little late night hbo that should be no issue. But for some reason meta loves to go against its own policies while enforcing stupid ones. 1. Kids should be thirteen and up before using this. It’s not millions of way under ten year olds. Even in venues you create a bar where you can pretend to drink beer but yet some idiots kid is in there at a bar late at night and their parents blocking me because they don’t like my language. This is ridiculous. I’ve bought every single game on the store but they could care less about me but love putting kids in front of me in situations they shouldn’t be in the first place. I’ve recorded my dealing through a second party recorder because you can’t trust theirs especially if they are doing something very wrong..Version: 181.0
✓ IPad please!!!Please, developpers, spend a few hours, and make an iPad app, it is very awkward to use on my iPad and the screen of the phones are much too small..Version: 233.4
✓ Meta is interfering.Exiting a game on my headset, I’m trying to search for friends I’ve met online and meta comes up and demands me to enter a bunch of personal details that it didn’t require before. Why? I have no idea. Now I can’t remember anything I wanted to look up on the app. Great, thanks for inserting yourself where you weren’t wanted Meta..Version: 176.1
✓ Nice headset (Quest 2), buggy appThe app has an option to install downloaded game to headset. Which would be nice if it worked! But it takes multiple power button presses on the headset and trying to connect app to headset before app connects. Then once it says connected, if you can get it to stay connected, the you get the option to install. I click on the headset and install, then it does nothing. I have to put unplug headset, put on headset, walk to my guardian area, get out the hand controllers, scroll through menus and then install game. After all that, I look at the app and it says installing?? Why have the app, it doesn’t work correctly! So far after only having this for a couple days I’ve already encountered multiple bugs with the app and the headset software, with random glitches, freezing and power off’s. Hopefully developers fix these bugs!.Version: 151.0
✓ Lost ability to connect to phone/gamesI’ve been playing VR for the last 4 years and have NEVER had this problem before. On a Wednesday I was playing games totally fine and everything was going smoothly, then on Thursday I go to play some more games when all the sudden I couldn’t log into ANY multiplayer games at all. The internet connection was fine but I couldn’t connect to any multiplayer servers on any multiplayer game. So I had to hard restart my headset and then retry everything as if it were my first time buying/playing VR. NOW, I can’t even connect my phone to my headset because of this app. There’s no way to delete the headset off your account to then try and add it again, so you’re stuck restarting WiFi, phones AND the headset just for it to tell you “Unable to connect” The VR community is bigger than we think, so seeing how pathetic this app is and having troubles signing in online is VERY disappointing and making me not want to purchase anything of theirs in the future. PS: Oculus support won’t help you either. They’ll just offer you to pay $150 for a new headset to see if that works rather than solve the original problem..Version: 232.0
✓ The app doesn’t openI just get a black screen whenever I try open it. Only re-downloading it gets me some time with it until I close and try to re-open it. Thankfully the quest is running but not being able to use the mandatory app is pretty poor.Version: 193.0
✓ Great and all but fix this bug pleaseI’m enjoying the app and headset but there’s a bug where when the headset connects to the app the headset settings on the app disappear Please fix this as I’m not able to reconnect my oculus anymore Which cause I had to factory reset it and the internet disconnected halfway through it downloading Basically means I can no longer use my headset.Version: 118.0
✓ Does its job but it’s very slowThe app is alright and I can use it but once you click on something it takes a while for it to actually pop up which makes things boring.Version: 89.0
✓ Not helpfulI used the oculus air link for a while before it stopped working and just kept showing me the three white dots for loading, I’ve tried a majority of steps to fix the issue but none of them worked, and when I watched the video on how to set it up, it said that the basic requirements didn’t require ethernet (which was one that my oculus said was recommended) and I may have to restart my entire oculus, fix your products Meta. I’d also like to mention that it doesn’t matter if the air link exists Meta, I know very well that your product can run pc games without issues, but you still make it to where you need to setup a whole time consuming process that takes up hours of your day, I’m going to buy a valve index soon after writing this, because at least valve knows how to make something good. I have an idea Meta, why not make a PC oriented oculus? it’s a very good idea from a corporate perspective, you’d get more money from both oculus quest 2 and the PC one, think about it, and I know how much you like money..Version: 201.0
✓ Had trouble paring Meta Quest 2I have just recently gotten a brand new Meta Quest 2 for Christmas and I tried it out but i couldn't get it to connect. The first thing I tried was to restart my headset, then i tried deleting this app and nothing seemed to work. What I ended up needing to do was completely factory reset the headset and finally be able to connect. I wish it would have given me that option on the app when it couldn't connect. Once I got it connected and working, I couldn't find out how to screen cast it. When I would cast it directly to my TV it would say "Sent cast request" and nothing would pop up on my TV, then it would give me an error. When I tried to connect it to this app, it told me I wasn't connected to the internet when I was connected to the same internet on both devices and they were both working..Version: 245.1
✓ Works sometimesThere’s a problem when downloading synced photos, it only lets you download 1 or 2 before it breaks and lets you do nothing else, it also doesn’t show all your photos that are downloaded.Version: 178.1
✓ Just awful! Have they given up?The app and its connection to the headset are flawed. The setup process behaves as if the developers haven’t actually used it. There’s no way to filter out the mass of violent games and content. The app is filled with the normal Facebook clickbait. Why, when the product is the headset and that’s been paid for? Demoralisingly stupid..Version: 157.0
✓ Problem to see game videoCan not play game video on iphone 8plus..Version: 85.0
✓ I made a report on your app(so can you fix it)I made a report to you on your app because of a glitch in the app whenever i sycn or download a video or something if its like over 10 or 12 or smth it gives me a low wifi sign and says i cant download it BUT! I have FULL wifi like (wth!?) and its really frustrating because if i spent alot of time like (22 or 14) minutes or smth) i go on the app to save it to capcut to edit it IT. DOSENT. WORK…. Just please do something?.Version: 237.0
✓ Love the Quest 2.. . But. ..As much as I love the Oculus Quest 2 there are a lot of glitches not only on the headset, but the app as well. I’ve been using my quest 2 for the past year and a half, some of the glitches that have raised concern are as follows; I haven’t been able to cast to my smartTV all year, which hinders gameplay when company is over. The most recent update has helped a little with the glitches but not by much. My ability to cast to my smart TV is a huge thing for me as I love entertaining and playing my Oculus with friends. Some of the other glitches arise in the different games that I play or even while chilling in the lobby in VR. The Meta Quest app is also very glitchy. I am unable to rotate the screen, send messages or respond to friend request. Most of the command buttons do not work, and when I cast to my iPad, it consistently freezes. Please fix these issues and any other ones here in as soon as possible..Version: 191.0
✓ Can not pair with appTo use my quest 2 I need to pair it with the app but he soo won’t progress past the choose a user name option. When trying to trouble shoot problem there is no option available to help with this. Please help.Version: 199.0
✓ The best reasons to use this are all broken.The app is presented to the user in a useful and intuitive way, but lacks execution. Exhibit A; the recently added Mixed Reality Camera (a feature which made me immediately re-download the app). For those who don’t know, this gives the user the capability to record yourself in your surroundings in VR, with augmented-reality capable phones (iPhone 7 Plus and up)*. This feature just doesn’t work. The app in the headset tells me to use the phone and the phone just casts, doesn’t offer anything else where everything should be. Exhibit B; the phone notifications. This feature works maybe 60% of the time and refuses to let me unpair the headset to the phone via Bluetooth when I need to repair it (I CANT DELETE THE HEADSET FROM MY BLUETOOTH), which I need to repair the system if the notification flow to the headset stops. This is a pity as this capability was added a while ago and still hasn’t really been patched. At this point this app just gives your headset a bunch of half-baked capabilities that only work half of the time. Wouldn’t suggest use after you’ve gotten past initial setup of headset. *in the instructions it says iPhone X and up, but the supposed capability is aligned with the 7 Plus, and has been seen in other instances working as well as the new phones. In short, there’s 0 reason why this shouldn’t LOAD, not that it should work or connect..Version: 141.0
✓ So many bugs, so slowThe app is so slow, it’s as if they are trying not to sell any games or apps. It’s also full of bugs. E.g. you can’t close the pictures (of games) when you tap on them. You need to restart the app should that happen by mistake..Version: 233.4
✓ SlowThe app is very slow loading or connecting. I am using Iphone 14 pro and my internet is very fast but still the app is slow.Version: 233.4
✓ Lacks Features And Has MAJOR AnnoyancesFor a socially focused platform, you’re not able to share links to games in any form, making it difficult to get friends into games you may think they like. This app REFUSES, ABSOLUTELY REFUSES to let you use it without your phone’s Bluetooth turned on making a VERY simple task of allowing to you browse the oculus digital shop the most task possible with its REPEATED demands that you turn on Bluetooth. Also to anyone that may want to purchase a headset for their family to use, Facebook does NOT allow multiple accounts on a single headset. On that same note be prepared for MANY problems if you buy a headset for a child as they will need their own Facebook account, which is AGAINST Facebook’s TOS if said child is younger than 13. AAAAND be prepared to have more problems if you create a new account for said child, as they may get flagged as a fake account if you’re creating your child’s account just for the Oculus Quest which can be banned and lose access to all purchases..Version: 89.0
✓ Can’t login to use my meta quest 3Can’t login to use my meta quest 3.Version: 233.5
✓ No push notifications?I got the app to see what it is and how it works. From what I've seen, it's very polished. Everything seems to be working. So why has the app not given me an alert to either allow or block push notifications? The notifications themselves inside the app work how they're supposed to, but I don't get notified outside of the app. Everything is checked to ON for the Mobile switch for each and every type of notifications in the appropriate settings in the app. I shouldn't have to be paranoid and check the app every few seconds to see what my friends are texting all because the app didn't initially tell me to allow notifications. The setting doesn't even exist in iPhone settings, it's not available. I reinstalled the app too, but came fruitless. I am completely softlocked from this simple bug. This NEEDS to be fixed. Even FACEBOOK has more functional working notifications than this..Version: 105.0
✓ Does not work and limits your rightsCasting Meta video feed onto an iPhone 15 Pro Max? - nope. The app freezes and becomes unresponsive at the page with greyed Start button. Buying a game? - nope. You will receive the purchase receipt, but game will remain unavailable to you, unless… you purchase it, ad the app keeps showing you the Purchase button with full price when you nabigate to the game page. Amending your child’s (a minor) details online? - nope. You have no right to manage your child’s details. It’s Meta’s child now. I guess Meta should pay the child support to me since they took over a portiin of my rights to my child. Contact Customer Support? - nope. Dead end. No replies to numerous emails. No bother in the world. Just spend your money and be quiet!.Version: 245.1
✓ Quest 2 deserves a better appTotally love the Oculus Quest 2 - so much that I have bought 3 for family use. The app is disappointing, especially the search engine and absence of wish list items. Several times I’ve gone onto the app for a quick look at the daily deal, seen various games that I’m interested in and decided to come back after I’ve had time to think about which to get. Then I can’t find them on the search engine unless I remember the exact name. Result: I don’t buy them. Saw a great car race game this morning. I was interrupted before I could buy. Now I can’t find it using the search engine and ‘car racing’. 😭😤.Version: 98.0
✓ Store searchThe main thing I use this app for is the store. When you search for a game in the store nothing comes up. When you do manage to get a list after tapping the search box with you search “term” in it, it disappears when you start scrolling leaving the page completely blank. I love everything else about the Oculus Quest 2 but the ability to search & preload games ready to play the next time you put the headset on is very handy. Not being able to search is very irritating..Version: 128.0
✓ Worst support team and app I’ve ever encountered.My son received an oculus for his birthday last week. The app has me stuck in a login loop. My husband is having the same problem on his phone. Guess what the support team does? They send you an email at midnight every one or two days telling you they’re trying to help you. I played along for a little while because my son was so looking forward to having an oculus and joining his friends in games. Instead, they asked me questions again and again that I already stated in previous emails, and no one has said anything more helpful than “restart your phone” or “delete the app and download it again.” I spent quite a while on the phone with Apple’s customer support, making sure it wasn’t something on my device/software causing the problem. They were very helpful and we did all we could. It very much appears as though this is a Meta Quest app issue. no one has called even though I live chatted for 45 minutes and repeatedly asked for someone to call. And even though I requested an email for someone to call. Of course no call just emailing back-and-forth occasionally. I wish I knew how to reach someone and get help!.Version: 233.4
✓ Okay app but some big annoyancesThe app works fine with plenty of things but there a ton of little irritations. You have to scroll through like 20 tabs at the top of the store to get to wish list and it won’t let you sort those tabs which are mostly game genres. As others have pointed out, screencasting is a nice feature but it doesn’t work with Apple TV or some other devices (works with chromecasts), and there’s too much lag to have the sound on with the tv you’re casting to and your quest. It’s confusing and difficult to dismiss notifications. I want to get the notifications about new achievements but I don’t want to click on them one by one to dismiss them. Also, when I click on an achievement, it just takes me to the game and doesn’t tell me what I did to earn the achievement. So many little bad things all add up to make it feel bad.Version: 240.0
✓ Lacking games......Hi meta, I don’t have any problems with your games they are fun but the lack of games are making it harder to connect with people, plus the prices of an average meta quest 2 are outrageous therefore making it harder for people to be able to have this really fun experience. Anyways I better get back to gorilla tag OOOooooo.Version: 189.0
✓ Cannot register using emailAfter downloading the Oculus app, the next step is to set up an account. As this is a Facebook product it tries really hard to get you to set up using your existing Facebook account. It does give you the option of using your email account however the link they’ve supposedly sent to your email address never arrives. After checking and rechecking the email address and requesting resending the link multiple times, no link appears and set up cannot be completed. Upon going back and choosing the Facebook option of creating and registering my account and device- everything works perfectly and the account is set up. Funny that....Version: 37.0
✓ Store won’t take my card or PayPal detailsThe store won’t let me add my card to my account so I’m not able to buy games. Also when I use try to use paypal it doesn’t work either, telling me that there’s something unusual going on and I should try again later. Don’t know why it’s happening but surely a simple bug like that can be fixed. Didn’t spend over $450 for nothing.Version: 140.1
✓ Video won’t downloadAfter 20 mins I finally sync my video but when I go to download it it shows a network error for only that video! This sucks because you guys need to improve your ways of downloading and fix this network error WHEN I HAVE INTERNET!.Version: 158.0
✓ Awesome and AWFUL at the same timeYou have to wonder at the lead in charge of the dev team at Oculus. Here you have the most awesome tech, and a group of brilliant creatives working hard to make a genius product, and the Facebook snd Oculus management destroy its mainstream appeal by preventing sensible restraints being implemented by families. That’s right folks, no parental controls whatsoever. None. Your 13 year old baby boy immediately has p@rn pushed his way via the promoted apps and live events. Nothing you can do about it. As an adult, maybe you recognise the potential danger in watching illicit material. Maybe you don’t, either way you should get to simply like or dislike content shown to you, as you do in instagram, so that a user profile is built up. For Facebook and Oculus developers can i reach out and say, “When your beautiful child gets horribly addicted to p@rn because of a device you failed to add reasonable safeguards to, how will you feel?” Why not add user profiles and parental controls? What do you gain by making this unusable for families?.Version: 117.0
✓ Please fix the app.I have an iPhone 12 Pro max and the app doesn't work very well for me at all. When I play a video it plays for one second then the screen goes black. I can still hear the audio but no video whatsoever. The little buttons at the very top of the screen (to click on notifications etc) only work some of the time and are very difficult to click on. I've not had these issues on an ipad pro 12.9 (second version) or a Samsung s10 plus..Version: 85.0
✓ Oculus is great, Social tab on app won’t workI love my Oculus, however the social tab on my app on my iPhone will never load so I cannot see friends or chat messages….even when it tells me there is a notification. There is the same error every time that says “Unable to load. Please try again later”. This has been going on for weeks, so I decided to contact oculus support. After 30 min of searching I realized that they have no phone support number, so I resorted to the chat feature. Clearly a chat feature doesn’t have as many capabilities as phone support so after another 30 minutes, I was told they have no clue what is wrong with my app and were sending it to be further investigated….and that I would hear back by email (not phone of course) in 3-5 days. I’m disappointed in the lack of support available for devices that cost $400 a piece and their associated app. App support needs to be available, as the techs seem to only know how to support the devise, not the associated software..Version: 145.0
✓ Casting errorApp is cool for checking games out and everything but my casting quit. I got a new phone and I’m logged in, but when I press cast I can’t even connect to my quest. When I try to click the arrow to go back it won’t let me and I have to go close the app to acces anything else..Version: 241.0
✓ New update screwed the experience right upThe new app update has made the app completely blank and unusable. Apart from a few icons at the bottom. I used to use this app all the time to get games and apps for my quest 1 and quest 2. But this new update screwed it all up and now it’s just a blank background with a few buttons that don’t work. I’ve reinstalled the app I’ve done everything. Nothing works and this needs to be fixed. I expect an update this bad to be fixed right away especially by oculus/meta. You should be on issues like this right away.Version: 141.0
✓ APP DOES NOT WORKBluetooth connects to headset but the app will not pair. Been unable to use my headset for weeks since I got it now. Terrible app, terrible customer support, terrible everything. Especially for how expensive it all is. Do not waste your time and money buying a quest or downloading this app!!.Version: 233.5
🙂 Meta Quest Positive Reviews
Meta Quest works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Meta Quest.
⛔ Meta Quest Problems
