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Meta View App Complaints & User Negative Comments 2024
Meta View app received 75 complaints, negative comments and reviews by users. Have you ever had a bad experience using Meta View? Can you share your negative thoughts about meta view?
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Meta View for Negative User Reviews
✓ Не работает выгрузка фото и видеоНе могу загрузить фото и видео с очков, после нажатия на кнопку а Приложение ничего не происходит , на очках было много видео и фото, пришлось сделать сброс настроек и даже после этого проблема не решилась ! Разработчики не могут сделать нормальное приложение! Купил очки за 300 фунтов называется , деньги на ветер.Version: 83.1
✓ I can’t get past the account setupUpdate 10/31: Workaround - Create a new account with new email. Also disappointed that there is no charging cable with the product! And the promo for the RayBan was misleading because I assumed you will be able to see overlays of apps on the glass. I like the AI voice prompts but feel like I was ripped off here. 10/30: Here I am. Purchased a $350 glass but can’t get past setting up or associating an existing account. I went through a number of steps to sign in and associate an account and now I can’t login as it says my password is invalid. Can the onboarding be better? And in general across any Meta business products can the troubleshooting instructions be made concise?.Version: 142
✓ Need more insight into storageOne thing that is frustrating is seeing within the phone’s storage setting that the app is using a lot of data. I went into the app and deleted all of my media yet my phone was still showing the app having 18 GB of documents and data. The app needs to better document how much data it is using and explain why deleting media does not change the data shown being used by the phone’s storage setting. I don’t actually believe the app was using that much data, but since there was no real way to verify anything I just logged out, deleted the app, and reinstalled. They should make it easier than this, but one setting I’ve changed is the auto save feature. You’re better off auto saving to your camera roll, allowing iCloud to upload your media, and deleting the media from View to avoid having a storage issue. Not sure how this will work out so we’ll see. Again, FB should make the app more transparent when it comes to how much space your media is using within the app..Version: 54.0
✓ Update Needed ASAPJust recently bought a pair of Ray-Ban Stories after upgrading to an iPhone 14 with iOS 16 but couldn’t even update the glasses with it. After getting it updated with a borrowed older phone I still wasn’t able to download the photos z& videos from the glasses into my phone. Might have to return them soon unless there’s a new update that fixes those issues becomes available..Version: 102.0
✓ Dumpster Fire Reflective of the BrandThis is by far the worst app I have ever downloaded in the history of owning an iPhone. Constantly have to redownload, never can connect to the inexplicably erroneous “Ray-Ban” network which prevents use of the glasses in general. All of that on top of the shady engineering that went into the glasses just shows this was a cash grab experiment in the wearable device department for both Facebook/Meta and RayBan. Most often than not, they don’t even stay connected to your device for longer than a few minutes. I regret even making the purchase solely at the hands of the app devs, you all royally dropped the ball on this one. I shouldn’t have to call support every single time the glasses need to be updated. Wish I could rate no stars, you all don’t even deserve half of one..Version: 80.0
✓ Production breaking bug pushedThe last update three days ago I CANNOT get the Wi-Fi connection on the glasses to work. iPhone 14 promax I bought the iPhone March 10, 2023 and set up the glasses immediately. Confirm that a capture and download worked. The new update for the app push three days ago has broken the Wi-Fi on the glasses for me. I can Bluetooth connect and the pair but once I go to update the software or download captures it never can seem to connect. No matter how many times I reset or reboot, my phone and the glasses and factory reset the glasses..Version: 110.0
✓ The glasses can’t update + pairing issuesTried connecting the glasses on both my iphones (iphone 11 and 13) and had to reboot/shut-off/re-install app 2 times for bluetooth pairing… Once done I couldn’t get past the device update which fails due to an “wifi connection error” Really wanted to like them but will end up returning them.Version: 98.0
✓ Useless appThe app is completely uselsss, recommend not installing and wasting your time...Version: 65.0
✓ Forced Facebook AccountIf you don't want a Facebook account, this app forces you to have one. I wanted the glasses only for videos for Instagram ( still under the Zuckerberg umbrella), but there is no option to use the Ray-Ban Wayfarer Stories just for Instagram. I'm not setting up a Facebook account so it's return of the glasses and bye bye app..Version: 43.0
✓ App has crashed and can’t access anythingI gear that I may have lost all my memories on the app because it has crashed and every time I open the app it keeps asking me to restart my glasses even though I’ve done so many times, I even reset my stories glasses but still I get the same message… I can’t see my videos, access settings, nothing but the restart glasses screen appears.Version: 130.0
✓ New glasses, app tries software update and fails repeatedlyGot brand new rayban stories. When paired with the iPhone, the view app tries to install a software update on the glasses but always fails after 2 minutes saying there was a problem with the update and I should retry. I have tried factory reset and re-paired the glasses to phone but still the same issue. Gets stuck at update. Seems like the product is pretty unstable so far..Version: 59.0
✓ Limited useI bought the glasses instead of another gopro, less likely to be noticed and mugged for a camera. Things that would be nice to have... Remote photo taking with timer from the app, video streaming, and an open api so they could be used like a dash cam on the motorbike or used in conjunction with opencv for object detection and possibly used with software like MS Teams. They will be handy for work when I need to take photos..Version: 81.0
✓ BROKEN, STORAGE HOGHad to momentarily offload app cause it took up so much space. Reinstalled and lost alllll my footage. STILL SHOWS UP AS USING 25GB of STORAGE SPACE WHAT GIVES not to mention it collects way too much data.Version: 89.0
✓ Can’t even updateJust received my glasses for Christmas and trying to update them. Been trying since last night and every time I get a failed message stating it can’t join the temp wifi that the glasses create. Well, that’s a lie because I checked to see if my phone was connected to the Stories wifi and it was. I’ve favtory reset the glasses twice as well as deleted the app and nothing works. It’s connected to my phone via bluetooth, I’ve already confirmed that. Even after favtory resets, I’ve made sure that the app connects via bluetooth and even checked in iPhone settings that it’s connected. Still a no go. What a disappointment!.Version: 54.0
✓ Absolute GarbageThe app can’t update. Won’t connect to the glasses properly with its integrated wifi. I spent a premium for glasses that don’t do anything that non-digital glasses wouldn’t do. Don’t buy these until they put out a dependable product..Version: 68.0
✓ Not able to log in to my account after the last update.I have been using view app for my two pairs of Ray ban stories. Early this week after the recent update.! I can’t log in to the new Meta. I’m afraid that I wil lose all my videos and pictures that I had. I couldn’t get hold of any one to help???!!.Version: 131.0
✓ Make sure the app works before buying the glassesI bought a pair of stories and I really enjoyed them! The color and style of the glasses were amazing and even the Bluetooth functionality was cool, but the app did not want to work at all. I would try to sign in only for it to take me back to the welcome screen and ask me to sign in again. I’ve tried everything I can to get it to work but to no avail. There really needs to be a way to use the glasses without the app..Version: 58.0
✓ Bring back picture featuresI won’t even discuss how this app works in a negative way. I will only discuss why you took away the features of me editing photos that was my favorite part that I could zoom in or do the shake feature or do the postcard why did you take it away? I’ve been using it since the day. I got them and now all the sudden it’s gone. Sounds like a Facebook thing to do..Version: 94.0
✓ Can’t log in “please check your credentials”Impossible to log in now as I keep getting an error “please check your credentials” which I did about 100 times now without any luck. It’s painful.Version: 135
✓ Will not function without updating glasses, system errorWhile setting up, prompted to update, download, then when installing to glasses “system error”. I’ve spent hours troubleshooting. Nothing works. Glasses are unusable. App will not allow circumnavigation. I have tried every possible solution I found online. Spending 5 hours trying just to set up a device isn’t acceptable in 2023. Waste of my time, and now I have to go through trouble of returning them..Version: 104.0
✓ UnethicalI've tried everything but of no use. I'll have to wait until the end of this month so that Rayban/Meta sorts the issue with View app, according to their customer services. What a Christmas present! Thanks a million to Rayban for minting money and selling a defective product - unethical!.Version: 100.0
✓ OptionsCan we have an option where you don’t crop the videos? I see it when the video is rendering, you’re cropping in such an awkward crop… like I’d prefer to see a wide angle look than an overly cropped video. Like the photos have better depth of field, give videos the chance to have the similar approach. Please help give updates to keep the video without any cropping… 🙏🏻.Version: 71.0
✓ Great app, some tweaks though.This is a very good app but there are some issues. For one, the dock isn’t touching the bottom of the screen, and that is an easy fix please change this. Another issue is that you have to manually import photos. Please change these and it will be tip top shape!.Version: 147.0
✓ Can’t import photos on my iPhone 14 max proIssue on iPhone 14 Max pro, can’t import any photos. If I use my glasses with older phone like the iPhone 12 max pro. It import photo normal, but not in this phone.Version: 106.1
✓ I love the glasses but I hate Facebook.I stopped using my Facebook account about two months ago and I absolutely refuse to ever get back on to Facebook ever again. After 10+ years of Facebook’s invasive mind games and social media nightmares, I’m over it, never using Facebook ever again. Still locked into the social world at times of course but deleting my Facebook, Instagram and Twitter X accounts felt amazing and I will never go back. But I do have one regret and that is, I purchased the RayBan stories glasses which I once loved. Yet Not enough to ever go back to Facebook. I’m sad because I’d love to use my glasses on an up coming trip to Europe, but I dread the thought of ever logging back into Facebook and dealing with the Facebook trolls and ridiculous child adult zombies. Never again, I simply wish that my Ran Ban stories would simply connect to my iPhone without Facebook / Meta being involved with them. What a lamé scenario this has become. I’m not happy about it at all. Booooooooo!.Version: 135
✓ Won’t update/connectI’m trying to update the glasses to the latest version but it keeps on saying “unable to connect to Ray-Ban Stories”. I couldn’t download the photos and videos I took on holiday. And if I do a factory reset, it will delete everything. So I won’t recommend using the glasses to take precious holiday photos and videos. Unless, you download them straight away which is not convenient as you wanna take pics and vids and sort them out later..Version: 123.0
✓ The App changed to Meta View and locked me outI know I was stupid to buy “smart” sunglasses but I cannot even use them as smart sunglasses anymore because you changed the app and it does not allow me to login. I’ve learnt my lesson. Never again. Absolute joke..Version: 136
✓ App is trashGot the Wayfarer Stories as a birthday gift. Used them a few times for my son’s basketball games, no problems. A few months pass, I decide to use them because the wife and I will be zip lining and white water rafting. I take pictures and videos and they show in the gallery. Here’s where the problem lies: the app will not load them. I keep getting an “unknown error” message, which seems to be happening because of the newest update to the app allowing 60 second record times. Ray ban customer service suggested clearing the app, and ultimately uninstalling the glasses, deleting all the pics along with it. I’m not about to lose all of my pictures because of this app. Make a fix..Version: 75.0
✓ App or the sunglasses something is not workingThe app sees my sunglasses as two per when I pair it, I have only one by the way. Also after a couple of uses, it gets hot when I try to download the images and it gives an error to cool down. And after all comes to this state it is connected to phones Bluetooth but the meta app doesn't recognize the sunglasses. The only fix that I found is to unpair it and repair it and sometimes factory reset then use it some more after sometimes the same story starts again. it is quite a tiring and boring routine for expensive sunglasses. Any help I will be appreciated.Version: 136.1
✓ Pairing is impossible now!I’ve owned & use Rayban Stories for years. This new app arrived and I found that while my Stories device would connect to my iPad using Bluetooth, it wouldn’t connect to the app. Please fix the app!.Version: 136.1
✓ Flakey TechnologyThis product (glasses or app or both) are not reliable. Connecting app to iPhone 12 Pro Max required multiple attempts to set up and download new firmware. It was lucky that worked. Once I took pictures and videos, I could see thumbnails but could never download the image or video after multiple attempts, restarts, and different approaches. Other functions like Bluetooth headphone, voice commands to take pictures and videos, touchpad control worked. Great concept for hands free video but the implementation is not working for me and online support is not robust. Glasses were comfortable!.Version: 98.0
✓ Unable to export photos from View app to iPhoneI have had my Ray Ban Stories and Facebook View app for a few weeks now. I have always had trouble exporting any pictures or videos from the Facebook View app. When I try to export a video or photo from the View app to my phone I get an error saying “ export has failed. Try again? No matter how many times I try to export anything, it fails with the same error. Any pictures from the Ray Ban Stories show up in the app with a explanation mark ! in the upper left corner of the photos or video’s. There is no way to get photos from the glasses or video’s into my phone without using the view app. The glasses and my iPhone 13 Pro connect via the Ray Ban Stories wifi, but exports still fail repeatedly. Any help would be appreciated..Version: 54.0
✓ Love Ray Ban but, these. Meh.I was excited thinking these would have the similar capabilities as Snap/insta360 with huge fashion potential. Product management took 25% Snap, 25% Bose, 25% Ray-Ban, and 25% 1990s gadgetry. 1. Glasses aren’t horribly bulky and 99.9% of the people you talk to while wearing won’t know they are camera glasses. 2. The audio is just okay. Listening. 3. The mic, well. Go to five below and get yourself the same quality mic. 4. Video clarity isn’t horrible. Not go pro or dji quality. The app is straight garbage. Product managers rushed this to market. Hopefully they iterate on it…. I’m sure they are working on a better product that will replace this. 6. The app is super basic. Video playback is horrible. 7. Down load is slow. I assume they are restricted by the hardware as it connects via wifi. 8. The editing tools are really limited. 9. The collage tool misses anything of value. 10. Limited size 4:3 and portrait view are your options. 16:9 wasn’t. In the end, this product is worth $150-$200 (that’s a stretch). It’s made in China. Feels like it. Lexotica and Facebook. It’s purely a novelty for people with disposable income. Insta360 go is probably a better and more functional option. Plus, going to the bathroom becomes super creepy for men if someone does know these are camera glasses. This is an honest review by a guy who paid full price..Version: 46.0
✓ Waste of moneyWhats the problem with this app now? Its sounds so unaccommodating to use . It suddenly close immediately once i open it. What a waste of money if ever the app is not working with my glasses. Can someone fix this one or else i will ask for a refund on my sunglasses..Version: 107.0
✓ Worst app everUnfortunately, whilst Ray-Ban Stories sunglasses are amazing, they pair perfectly with iPhone and all features are great. The problem is, the Facebook View App, which is the only way to access recorded photos and videos is AWFUL. 9 times out of 10, it doesn’t connect to the glasses, even when the phone is already Bluetooth connected and working with the glasses. Occasionally, forgetting Bluetooth connection and restarting, solves the problem, but more often than not, it doesn’t - even if this worked every time, it’s a major hassle. As it stands, I can’t view new photos when taken, because it’s too much hassle. At best I’m usually a whole week behind taking them and actually seeing them. It’s about time Ray-Ban, or someone came up with an alternative to accessing recordings, without the need for this TERRIBLE App. I have to say, this App ruins the experience and the great sunglasses..Version: 123.0
✓ Problem with new Meta ViewNew app isn’t working just a loading screen when I try and open it..Version: 136.1
✓ Random issues at most inconvenient time with downloadingI’m having trouble with the app not allowing for videos on the glasses to download. I have no VPN active, have forgot device, reestablished connections, and still no progress. The app shows I have 12 videos to download. Upon pressing the download button, the circling line activates before returning to the same download icon with nothing having downloaded. There’s no trouble shoot suggestion or thread online to easily observe and address the issue..Version: 107.0
✓ App keeps crashingWhen connecting to my Rayban glasses the app download all the photos I took. But when I tried to save them to photos the app automatically closes. After restarting my iPhone the app closes as soon as I open it. If I delete the app and reinstall it I lose all the photos. Very poor..Version: 88.0
✓ App SUCKS!!You can not download your pictures once you disconnect the sunglasses for charging or turn them off if not using them.Has Rayban Wifi error. If you did you have to reset them do forget the device in Bluetooth and reconnect to download pictures..Version: 121.0
✓ Impossibly Imperfect AppIf you like losing Bluetooth connectivity, having to delete the app and to reload it on your phone every couple of weeks and having to reselect all your previous preferences like a fist time user and losing photos and videos. This is the app for you. So much work needs to be done to improve user experience!.Version: 67.0
✓ MAKE CLIPS BE ABLE TO RECORD LONGER THAN 60 SECONDSUSING CUSTOMERS NEED YOU TO UPDATE THE SOFTWARE SO YOU CAN RECORD CLIPS LONGER THAN A MINUTE.Version: 136.1
✓ Can’t connect to messengerSooooo, really wanted to love these, and I do for some reasons. That said, one of the main functions I was excited about is unusable because the app keeps directing me to a broken link when I try to connect to messenger. Idk if anyone else is having this issue, but I just deleted and redownloaded messenger and it STILL didn’t fix the issue. I cannot connect to messenger at all, what a bummer!! Also, if you have bangs like I do, the bangs often hang in front of the camera lens, so be sure you brush them out of the way for a good shot lol.Version: 60.0
✓ Don’t waist your moneyGot them in today and was super excited. I go to download the app to start pairing and it does absolutely nothing. Every time I try to log in it just resends me to the sign in page even after resetting my phone, uninstalling and re-downloading, changing to an older version of the app, as well as trying it on my roommates phone. There is no WiFi or phone signal issues either. Trying to contact customer support is a joke you have a better shot at winning the lottery then getting them to help you. My best word of advice is don’t purchase or return them asap..Version: 72.0
✓ The most important feature of this app doesn’t workWhats the point of having ray bans, taking pictures and videos and the view app won’t download the pictures n videos?!?!? So annoying! This is what the app needs to do properly! I don’t see me doing anything wrong, I have my glasses in range, on and with a supported connection and the view app fails me. I do everything im suppose to do but this app continues to fail to download the captures. Smh. I spent too much $ on these glasses YALL FIX THIS!!!!!!!!!!!.Version: 87.0
✓ Updated App sign in not workingSince View App updated the way we had to sign in, I’ve lost access to my RayBan Stories sunglasses. It kept asking me to input the 6 digit verification code sent to me via email, it’s been a week and yet, no email! Not in spam either. Please fix this!.Version: 133.0
✓ 60 Second Recording Option?I’ve read multiple places that there is now a 60 second recording option however I cannot find it anywhere in the app and there is no support for it on the site and doesn’t seem to be any information on it anywhere. Talking to other people they said under capture preferences however I do not have that option and my app is currently fully updated so I do not know what to do.Version: 69.0
✓ Can’t set up due to app errorJust tried to set this app up but it is stuck on the “login as …” screen. When I click my login as (me) the app continuously returns immediately to the same screen. Tried hard closing it, deleting and reinstalling the app, and restarting my phone. Very frustrating! I don’t recommend this app. Based on all the other negative reviews, this app seems really buggy..Version: 81.0
✓ New login doesn’t workSine the change to “Meta Account” login, all I get is “error check your credentials” - this happens with Facebook, Instagram, or Meta Account login. My Ray-Ban stories are now essentially just sunglasses with fairly poor headphones..Version: 130.0
✓ Can no longer access my contentAfter the latest update, it seems Meta is blocking me from accessing my content unless I allow them to access all photos on my iPhone which I am not prepared to do. This was not how the app worked up until recently and now the product is worthless to me and I lost access to all my previous photos and videos. Essentially held hostage until I give up my privacy. This should be illegal, I want my money back. The worst part is Apple has a setting that would allow the app to only import photos but the View app wants access to photos on my phone that has nothing to do with the View app. Absolute garbage!.Version: 136.1
✓ Rayaban StoriesI love my glasses but I find it always difficult to sync the glasses to the app and even worse when I’m travelling ! I like to create mixed videos but the accompanying music drives me right around the bend! Thank you for increasing the length of the videos… at least that.Version: 109.0
✓ Fix it!“Updating your glasses “. Over 20 minutes later and still not working. Receive message can’t connect to the temporary Wi-Fi network. I had this problem before and then the glasses miraculously started working. I currently can’t use them as intended. I am able to listen to music but can’t take photo or video. And when I could take photo and video, I was unable to download my captures. I was told to return them for a new pair, but I’m not so sure the new pair won’t have the same issues. What to do? What to do? These cost too much to be having issues affecting the basic functions of the glasses. My two cents..Version: 89.0
✓ Cannot import capturesEven thumbnails show up on the app, i cannot import them. i was looking forward to updates. this time, it still doesn't work..Version: 99.0
✓ “Unexpected error occurred…” constantlyBeen trying to log into the view app since Christmas morning, unsuccessfully. These Ray-Bans are a $230 paper weight without use of the View app. When I try logging in I receive the “unexpected error please log in again later) over & over & over again. Meta/Facebook is absolutely worthless when trying to seek out help. It’s next to impossible to contact them for support. I’ve emailed them multiple times regarding the issue and have yet to hear back from them. VERY FRUSTRATING AND DISAPPOINTING!.Version: 100.0
✓ Not buttery smoothApp has issues with video playback, pairing is sometimes an issue, glasses also overheat when transferring to phone, and battery life is terrible. This feels like a prototype and the initial power up was frustrating since glasses were dead, but no messages told me that. Needs to transfer fast like airdrop and not take so long “processing capture” Definitely gonna be returning the glasses..Version: 45.0
✓ New Update Has Functional IssuesMuch like all the other recent reviews, the app no longer works after the refresh of the design. Can't connect existing glasses and logging out and trying to log in doesn't work. It says password is wrong but it's definitely right, it might have to do with 2FA not working properly in the View app. When I was logged in, it said the glasses are connected to another account which is not possible when I only have one account..Version: 136
✓ Used product for one monthAfter use of the product for the first month I noticed jump and date is storage on my phone also makes you sign the ridiculous terms and conditions of Facebook. Most likely it's just a screen door for the NSA and CIA. Too bad some other company didn't come out with this I would've kept my device unfortunately you can't work with people like Facebook..Version: 65.0
✓ Buggy, network error very common issueJust got the sunglasses but couldn’t activate, pop up window shows network error. I tried calling customer service and said there are lots of reports about the problem and will get fix on the next update which nobody knows when..Version: 100.0
✓ Won’t update glasses.Spotty connection. I can connect with Bluetooth and listen to music but try the Meta View App and no luck. I cannot do the pics or vids. It connects every other time I try. Now there’s an update that I’ve tried to install dozens of times, resetting glasses, deleting and re-installing the app but I get the following message every time: Wait before update Your glasses aren't ready to start an update because they're still turning on. Please wait about 15 seconds and try again..Version: 142
✓ Error - Can’t access to iOS Facebook View with existing Facebook accountHi, I can’t access to the ios app Facebook View with my existing account. I get an « error that I quit the Platform ». Please, how can I fix that. Cordially! Regards!.Version: 53.0
✓ Broken meta login, no way to proceedThe app has been a bit painful to use, mainly due to not connecting reliably to the glasses. A few attempts and usually it works in the end (annoying). However a few updates have triggered the need to completely pair the device again and subsequent long and tedoous process when it was working fine. The most recent update to use meta login has now locked me out completely. An unknown e rror message popping up and there is no way to proceed (I have been through every option including setting ap a new account). I have in my email inbox a load of codes sent but there was no window to use them in. Now I cannot use the app at all or get my photos that are stuck on the glasses. Come on guys, if there is an error message - give some options or at least allow a support request. Especially when it is an update forced by you with no benefits for me the poor user. Now I can’t use my hardware when it was working fine before the update you forced. Unacceptable..Version: 128.0
✓ Cannot download pictures and video to the appThe first time I tried them I took two pictures and press the big green download icon in the app and it works. Next day I took more pictures, 22, and press the button and nothing it’s downloaded. Every time I tried the icon shows a loader then stops and nothing happen. There’s no error alert or some feedback. The counter badge still says 22 pictures, that I can’t download to the app. Very disappointed of this..Version: 43.0
✓ Stories are buggy to say the leastConnection is extremely unreliable. I am wondering if this is an iOS15 (new release) problem and will be addressed by Facebook. I hope so. Taking videos and pictures actually work really well and I can upload them into the app without issue. Where is fails miserably is Bluetooth music listening. Listening to any music (library or streaming) cuts in and out. And that’s having my phone in my hand and looking right at it. Further, the Stories just flat out disconnect for no reason at all. So not only do you get music cutting in and out, you get a few minutes of it before the connection is lost. Oddly enough, go into settings (iOS) and the Stories show connected. I can’t compare these to iOS 14 so I will hold onto them thinking maybe this is due to the new software but if not, these are going back. I like the concept but it’s way too buggy..Version: 44.0
✓ Update brings problems with old ray ban storiesSince the update to Meta View from Facebook view, the Rayban stories first generation are difficult to connect. Once you’ve done the update and lost connection. It’s impossible to add the Rayban stories first generation again to the app. When trying to add the ray ban stories, first generation as new glasses you can’t choose the first generation, you can only choose the second generation to add. So you need to uninstall the app and reinstall in order to be able in the app set up to add the Rayban stories first generation. If you have a second pair of Rayban stories, you can’t add them...Version: 136
✓ Simply does not workYou literally have like the worst app in history.. all I want to use it for is simply transfer my RayBan stories photos and videos to my iPhone, that’s it. The app bugs, shuts down, crashes, fails to import, etc This app is useless..Version: 147.0
✓ Hardware is great. Not a fan of software.Not a fan of the meta app. Have first generation Rayban stories they always worked on Rayban View app. This new meta app does not connect with my sunglasses. So I can’t use camera anymore. I basically have a really expensive pair of ear buds. I was going to purchase the 2nd gen’ glasses but not anymore, unless they put a micro sd card, so I can future proof my gear and protect my investment/purchase. If this connection problem gets rectified I will definitely write a new review but for now the software needs more RnD..Version: 136.1
✓ Unable to change capture length to 60 sec and change notification LED brightnessBeen using the Rayban Stories sunglasses for only a few days and so far i’ve encountered 2 major issues for me: 1. Ability to change the capture duration, 2. Ability to change the brightness of the LED for notification. Can I please get an assistance for this issue. I’m using an iPhone 14 pro Max..Version: 136
✓ No workDelete re install factory reset. Charge till green light ,been orange fir a week. Any tips.Version: 80.0
✓ Can't get the audio to workCan't get the audio to work. It worked once and stopped when I put them to charge. Had to be a simple solution but there's is no troubleshooting in the app and the FAQs are all about why you should buy these. Do I go to the ray ban stand for help?.Version: 100.0
✓ Ray Ban Glasses with no way to charge themI recieved my glasses today and downloaded the app - I think they will be great but I did not receive the adapter for charging - so I have a cord and a case but no way to plug it in - it does not work with the iPhone adapter - so not sure what to do???.Version: 54.0
✓ I have 2 pairsI have 2 pairs and can only connect 1 to the application 🙁 Any way that can be changed?.Version: 100.0
✓ Issues and glitchesThis is my second pair of RB Stories. The first one just stopped working after 1 month. It was replaced under a warranty (but don’t expect a smooth customer experience). The second pair worked fine for 10 months, but now the view app cannot download the captures: “an unknown issue is preventing the import from succeeding”. My phone has storage, everything else seems to be normal… quite frustrating considering that I cannot use glasses - their memory is full and I don’t want to loose captures from the new year celebrations. Great idea, but very poor execution..Version: 100.0
✓ App just crashesApp is rubbish continually crashes cant download media :(.Version: 107.0
✓ Unreliable after almost 2 hour usageOverall excited about smart glasses and thus eagerly bought this 2nd version/iteration per the good early reviews. All functions worked great during two hours of continuous usage (voice chatting with friend thru messenger, hey meta, playing music, taking pics & videos and importing them). Though once I took them off in which my iPhone 15 switch the audio automatically (cool 👍) to speaker phone which was really cool, yet once I put the glasses back on that's when they stopped working reliably. They Went from working 90 to 100% to 10 to 15%. Examples being The Meta assistant now rarely responds when I say hey meta and my friend who I was talking to fine for almost two hours thru messenger can not hear me any longer thru the glasses (fine when I switch phone to speaker). Also it no longer will import media from glasses into meta view as it did during the first two hours of usage. Exciting idea and future yet I'm not so sure if Meta can get this right (reliable/always works as advertised) as they do not make their own phones or phone OS. Apple's version of this since they own phones and software I bet would great I'm sure!!! Might be taking these back unfortunately..Version: 136.1
✓ Cool glasses but limited to 30 sec. video 👎👎👎I was super excited when I got my Ray-Ban Stories from the Sunglass Hut store but it took a second to get disappointed when I saw Facebook mentioned on the box… Then I became so frustrated when I realize that I am limited to take only 30 seconds videos and I felt screwed! Thumbs down 👎👎👎👎 Please update and remove the 30s limitation. This is really annoying and should corrected asap! Thanks in advance….Version: 54.0
✓ Lost all my data with the new updateVery annoyed.Version: 115.1
🙂 Meta View Positive Reviews
Meta View works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Meta View.
⛔ Meta View Problems
