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Bozzuto Resident Experience App Complaints & User Negative Comments 2024
Bozzuto Resident Experience app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bozzuto Resident Experience? Can you share your negative thoughts about bozzuto resident experience?
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Bozzuto Resident Experience for Negative User Reviews
✓ Mostly serves its intended purposeThe bulletin board is great and maintenance requests are simple to submit. I’m sure events would be cool if our property used it. The app frequently crashes when I try to scroll down the list of bulletin board posts and sometimes when I’m trying to post. I get notifications in duplicate as well as for the previous property where we resided..Version: 15.8.0
✓ App is so/soYou can’t see the account balance and if you had roommates how much they paid if you select to pay the balance you still have to put in the custom amount the app is consistent with updates from the building I live in but it functions and works well otherwise just somethings I wish the app included.Version: 16.2.2
✓ App crashes randomlyWe use the app to pay rent electronically, plus the $10 dollar fee which is a little ridiculous, but I guess it’s convenient when the app doesn’t randomly crash. We can also use it to enter in maintenance request. It does what it needs to do, just wish paying rent only with a debit card didn’t come with a fee..Version: 16.2.2
✓ Works, but very slowNavagation should be quick.. extremely long load times between pages, making a payment goes like this: make payment, wait 30 seconds, select payment amount, wait 30 seconds, select bank account, wait 30 seconds, submit payment, wait 30 seconds for confirmation... besides all these things could fit on one page, no need for additional pages at each step..Version: 14.2.1
✓ It can do more!I love that there is an app for the building. Making payments is super easy! Making reservations for amenities is also great but it sometimes is buggy and it takes multiple tries to load the available times. I love the idea of the community bulletin board! While posting on the bulletin board is quite easy, there isn’t a way for me to correspond and connect with people directly who replied to my post. Maybe there should be a “Add Friends” option so we can truly connect as a community using this app..Version: 14.2.1
✓ Missing some important featuresBasic decent app but missing some important features/options for tenants use. No option to leave any note/message on the payment part. No explanation of charge of what the balance due is for (water/sewer bill). Unable to see statements (let alone detailed statement) from current, past and future months. Community Board option is nice but is not utilized or promoted enough. Conference Room reserve option is a joke..Version: 15.8.0
✓ Doesn’t work the way it shouldAutopay doesn’t work if you’re splitting with a roommate. You need to physically check whether your payment is being auto paid. Which mine was not working. Payment of rent is cut off at midnight on 3rd. If you haven’t paid it by then, you’re subject to a late fee and must give a cashiers check. Been there done that already since the app doesn’t work properly and I didn’t know it didn’t process my partial payment. Add to that the app is sluggish and takes forever to load anything. This app is supposed to make paying easier, not more difficult. It fails..Version: 14.2.1
✓ The usual poor quality from YardiThe app does not work even though the website does. I called technical support and told them that it was saying "user not configured" and giving me a 500 error and they tried resetting my login. That email came not only from an old address but from the previous management company at that address (it was bought while I was living there). I told the support person this and they said it didn’t matter, though it seems like a red flag to me. They took my number and said they’d call me back but never did. The building management then called the help desk and got the same "we have no idea what’s wrong, maybe try resetting the account" suggestion. It is acceptable to not know what’s wrong. It’s not acceptable to not communicate this between support teams and to the clients and to not have monitoring that can track errors like this. I believe the issue lies in proverbial crossed wires with my old address/management companies and my new one but the support person I talked to insisted that this is not the case. It’s unfortunate that Yardi has to muddy the name of a quality company like Bozzuto with this app..Version: 11.8.0
✓ Great, just missing some thingsI’d like the ability to update or cancel a maintenance request. And I had tried posting to the “bulletin board” weeks ago and it’s still “pending approval”. My post is now obsolete but I can’t seem to remove it because it’s not actually posted. Also the rent autopay feature has not yet worked for me..Version: 16.2.2
✓ Good and convenient app, but needs better backendI very much enjoy being able to pay my rent and other things from my phone, but having to wait as long as I do is pretty frustrating. In addition, every time I log in, my previous apartment (another Bozzuto property) is there and it’s simply annoying to have to select the apartment I live at then wait even longer ,sometimes over a minute, for everything to load. It’s a good and convenient app, but the lack of a good user experience leaves me to leave a critical review and rating..Version: 14.2.1
✓ Limited and frustratingLittle to now flexibility in billing transparency and paying rent. App constantly requires you to force close and restart app to login and off with facial recognition; therefore, app isn’t very secure if phone is lost or stolen. Bulletin board posts can’t be deleted after you post them. Can’t post photos on the bulletin board of items for sale, etc. even though posts now require prior approval. Going on 5 days waiting for posts to be approved. Overall, needs a lot of fixing and updating..Version: 17.1.0
✓ Could be much more functionalThis app allows you to do all the things you need for living in a bozzuto apt but it lack functional purpose for interacting with the community and neighbors in a timely matter. For example, notifications are never timely. Takes a while for posts to get approved so by the time they’re posted they’re irrelevant/not helpful. Posts would be so much more functional if you could attach photos or if you had a “moving” section people could post items they’re selling. People just aren’t very engaged on this app and I think these are some of the reasons!.Version: 15.3.0
✓ Can’t post pictures in the appFor the most part the app works for me just fine and is pretty straight forward. But, I’m a creative and designer and hate when certain things are missing. Things that just make sense. Like being able to post pictures in the bulletin board. I’ve listed stuff for sale on the old site and could post pictures. Now I can’t. How does that make sense...? Please add this feature..Version: 12.9.0
✓ Can’t see balance ahead of time.This app is not compatible with my main bank so I have to transfer money to a secondary bank to pay. You also cannot see your balance until the due date which is the first of the month. This makes it impossible to pay early, so you pretty much have to guesstimate and save money aside. In my particular building The rate fluctuates drastically because the building does not pay anything for vacant units or common areas and the utility company could charge you for 20 days or for 40 days depending on their billing cycle. Again I don’t know if this is everywhere but in my building they also could not figure out how to add parking to this bill so I have to pay separately for that and it actually just complicates the payment process..Version: 15.5.0
✓ Full of bugs, slowThe feel of this app is as if a single developer just out of college hacked it together without any support from anyone. Usability is on torture levels. It seems it has no idea how to communicate properly with the backend, or the backend is broken. Don’t even try to switch away from it to another app, it can’t handle that. You’ve got a notification? Let it go! If you tap it, get into another app, you switch back, you will be greeted with some random error message. Edit you post on the board for a typo? Forget it. Delete it when you sold/gave away the thing? Forget it. Whoever wrote this app has either never tried to use it, or is so severely limited by some backend that it’s hopeless..Version: 14.2.1
✓ Buggy app, the property is poorly managed.I’ve had so many glitches with this app. From balances appearing and disappearing, to surprise fees that weren’t added to the previous billing statement. The property in union county NJ, Roselle, will charge for parking and other amenities without offering numbered spaces or guards. My car was vandalized here and the office basically said for me to go **** myself, they wouldn’t return the parking fees nor add gates. Would not recommend this app or complex. Always some new issue each month..Version: 17.1.0
✓ Basic AppThis is the most basic app I’ve ever had to use. I have to input my payment amount because it doesn’t populate it so I’m always double checking to make sure the total is correct. The postings are not real time and isn’t my preference for trying to make a community post. Maybe I misunderstood the purpose and intent but this could be so much more - in my opinion..Version: 14.6.0
✓ Easy UX recurring tech issues for paymentThe user interface is easy to maneuver. Helps improve community involvement and interactions. Three times now my recurring payment method has randomly been deleted resulting in 6 $200 late fee charges. Frustrating to say the least, we were able to have only two of them removed..Version: 16.2.2
✓ Could be betterBeen using this for about a year and it has some ways to go. Payment is confusing and doesn’t outline what each charge is for. The clickable drop down options are not straightforward and you have to go through a lot of unnecessary pages to find what you’re looking for. I’m happy there’s an app but it does need to be improved..Version: 14.2.1
✓ Not too user friendlyIt takes multiple steps to get to something simple and hard to get detailed information like the website. The Apple Pay option also glitched and before allowing me to change cards, forced a payment without my confirmation. No information to contact support of app. Only your leasing office, which doesn’t help after hours either way..Version: 17.1.0
✓ No details on bills and feedback doesn’t result in responseI really find account information very poor and I have made 2 feedback requests in 2 months that have never been responded to: 1) I overpaid when I moved in for pro rata rent and garage and you avoid paying me back. But are happy to chase me for utility payments that are not explained 2) requested explanation for HVAC charges not in my contract I imagine you will ignore this too!.Version: 16.2.2
✓ Payment history is confusing & payment ceiling limitPayment history/log (credit vs payments) are very confusing for tenants as well as the building staff. Recently I had to review a credit error in my account with the staff and I had to speak with more than 4 staff to explain the error. I eventually provided my own calculation for my log history to explain what I’m talking about. Error was corrected eventually but it was a very frustrating process. Also I can’t make make a payment if my credit balance would exceed $5000, is it possible to remove this limit?.Version: 14.6.0
✓ Error messages when trying to login very frequentlyI frequently get error messages when trying to login today I couldn’t login for an entire day to submit a maintenance issue. There’s also two versions of it which is very confusing one with a green icon one with a black The duplicate should be removed from AppStore entirely as this is very confusing. There is very little detail in the app as a whole when you have to pay money for things there’s no detail as to what you are actually paying for which is sketchy..Version: 14.6.0
✓ Really not happyI am a new tenant, just moved in within the last 30 days. Today we were scheduled for routine maintenance so I worked from home so I could let the workers in. First problem is either they did not knock at all or knocked and came right in. My daughter and I were both home and neither of us heard the maintenance man “banging on the door” as he described. I have a doorbell with camera which sounds on my phone and every room in the apartment, so it would make sense to try that first before entering. I come out of my bedroom because I hear a noise and there are 2 men working in my closet. The front door was left wide open while working and I have an indoor pet. Had I been aware they were in here I would have out my pet in the bedroom… Lastly , I went to go get some cleaning supplies this evening and they locked the closet so I am not able to access it. So far this has been a poor experience and I am really hoping this was an off day and am confident it won’t occur again, but management needs to be aware of the above..Version: 15.5.0
✓ This app is frankly terribleI cannot use the words I wish to use to describe how awful this app is. I’ve called their “customer support” line several times when experiencing issues, and they straight-up told me to use their website. The app crashes, it will load with the incorrect information, won’t let me send payments, and freezes all the time. If my property manager used another app, I would do a happy dance. But unfortunately Bozzuto is the company they use, so I’m stuck..Version: 15.5.0
✓ Bare minimumThe app is convenient if you want to pay your bill online and that’s about it. It does the bare minimum, meaning the statement information does not even populate here. You need to open the statement in a different window and make sure you put in the correct amount each time you go to make a payment. It would be very helpful if this information was included in my account with the app since rent+utilities fluctuate monthly..Version: 13.2.1
✓ Ok, but problems…Often there are unexplained delays that prevent data upload…. needs to be upfront (ideally initial selection box) with added fees for credit card payment… finally, it doesn’t process the amount due until the 1st day of the month… since rent is due that day, the app would work better if that was calculated the last day of the previous month..Version: 16.2.0
✓ Payment issuesI have not been able to complete payments through app in quite sometime, despite updates. I also think reserving parking needs to have the times within the selection rather than clicking in and out to see the time selection. Could be more user friendly..Version: 14.2.1
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⛔ Bozzuto Resident Experience Problems
