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Square Payroll App Complaints & User Negative Comments 2024
Square Payroll app received 28 complaints, negative comments and reviews by users. Have you ever had a bad experience using Square Payroll? Can you share your negative thoughts about square payroll?
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Square Payroll for Negative User Reviews
✓ Huge opportunity, terrible execution and unusable app.I joined square payroll to make it simpler and easier to run my business, as promised. But the app doesn’t work with FaceID, doesn’t function on iPhone screen, can’t pay my team because the app freezes and doesn’t respond. Have tried to reinstall and nothing has resolved the issue. Square is exploiting small businesses trying to do payroll on mobile device. This is something that CAN be fixed and simply hasn’t been addressed..Version: 1.2.2
✓ Please, please, please allow employers to see time cards on the current payroll cycleNo idea why you are not able to see and edit time cards on the current payroll cycle, only historical. Very limiting in that you cannot clock people in / out if needed, can’t see how many hours they have worked the current week, etc. This functionality is needed for basic operational work!.Version: 1.2.7
✓ Frozen from the startThe app and reviews appear enticing—however, when a user is unable to get beyond the ‘create an account’ page, one is likely to get cold feet and just bail. Developer: not sure if it is the newer iPhone 14 technology, but I experienced a no-go on signing up with 3 separate attempts..Version: 2.0.9
✓ What’s the point of downloading an app if it sends you to use it on safari?This is ridiculous. So I download this app expecting to use it AS AN APP. It tells me to login, I do, then it sends me to the normal darkish black/screen with my email and the green icon for pay stubs. I click on ANYTHING ON THAT SCREEN, be it my email, my pay stubs, my settings, and what it does is just SEND ME to the actual square payroll site on safari. To redo everything again. This is such a disappointment. If you make an app, make sure it actually works..Version: 1.1.4
✓ Don’t Trust This AppUsing this service as a en employee is risky. By just going to personal settings after opening the app, anyone can find you social security number and all the credentials one would need to steal your identity. Square should hide this like all other mobile platforms do. This company doesn’t care about you or protecting your data..Version: 1.1.0
✓ Glitchy, frustrating and disappointingThe part that is most disappointing is that this app has many of the functions I need and want in a payroll app. However, when you input data for team members, the app freezes. Additionally, I have a lot of part time hires (as an employer) and square sends my new hires an email to sign up. Every single one of my new hires reports some kind of problem signing up, from glitchy freezing and subpar processing of personal data. I’ve gotten to the point of telling all my new hires not to use the mobile app when submitting data for payroll and direct them to use the desktop version. However, when they use the desktop version they constantly encounter the “uh-oh, something went wrong.” I don’t have time to hold each of my new hires’ hands and walk them through troubleshooting signing up. I need something that works consistently and across the board for my team. I’ve been super disappointing and am now considering changing my payroll service (which is a nightmare in itself). Square better fix these issues pronto or you’re going to lose my business..Version: 1.2.2
✓ Not good for running payrollI love Square payroll, but this app is awful. Whenever I try to run payroll and I don’t have access to a computer I struggle with using this app. The screen is really small and it cuts off the half of the page that shows wages and all the important stuff. If I need to input an amount for a paycheck for employees not paid hourly, I can’t even get to that section. Overall the app is ok for other features, but running payroll is a nightmare!.Version: 2.0.8
✓ Doesn’t workI have an IPhone XR and cannot get the app to progress. It’s installed and updated but when I try to log in, I get a solid green screen with the payroll logo and no option to enter my user name or password. I thought it might be a network speed issue but after five minutes, still nothing but the logo. I can’t rate the rest of the app because I have yet to experience it..Version: 2.0.8
✓ Ability to edit time cards needed!I love using Square and Payroll has been a curve but getting better. This app however is completely useless without the ability to edit time cards. Please please please add in the next update. I’d love to be able to work on payroll without having to break out my laptop..Version: 1.0.6
✓ Terrible customer serviceI am new to this program and switched to streamline my payroll. Unfortunately I needed a little bit of help however the call center is a hot mess. They didn’t understand my question, transferred me 4 times saying they weren’t the right department even though I was assured they would transferred me directly to the correct department and ultimately got hung up on. Still haven’t resolved my issue..Version: 2.0.8
✓ ReviewI have it 2 stars because square payroll is making something as simple as switching accounts from one square payroll to another square payroll extremely complicated! I now need to re-submit payroll and pay double for taxes and then request a refund! That’s ridiculous! All the info should be able to transfer from one account to another. There is no reason for square to make it this complex..Version: 2.0.8
✓ WOW Horrible APP I expected more from Square .I signed up for this App to do simple Contractor payrol . and wow i have never seen a more confusing app than this . I mean come on Square i had faith in you before this . All i wanted to do was pay a contractor and it is asking me for “Hours “ and there is NO way to bypass that . Iam paying a truck driver and He “DOES NOT “ work hourly . No way to bypass that . My second problem was I am trying to CANCEL and when i got to payrol setting and scrol down as stated in ur support page THERE IS NO OPTION TO CANCEL. A big company as square can’t figure out a simple Payroll APP? 🤷♂️... I had more faith in your company before this ..Version: 1.2.9
✓ Pretty useless for employeesI try to access my information regarding paystubs, or really anything, and after signing in on the app, it takes you from the app to the website in your browser. If I wanted to do my business in the browser, I would. Also, when you get to redirect, you have to sign in again. There is zero use for this app for me. I just have to go online to do it. This is the opposite of convenient. 0/10 would recommend..Version: 1.1.4
✓ Needs improvementThis app would be great, but it’s not designed for smart phone use. When you go to pay your employees, it doesn’t let you enter the amount due to all the information not fitting on the screen. It doesn’t turn or expand when you rotate your phone, so this app is basically useless. I have to sit down and physically log in from my computer to do payroll.Version: 1.2.7
✓ Doesn’t workI don’t understand how this is an app. You can’t actually use it, it freezes and doesn’t let you put in the info at all. Better off just using the website. Big disappointment. And I’m running an iPhone 11 that’s up to date, no reason or shouldn’t work.Version: 1.2.9
✓ Non-functionalI am unable to pay contractors, one of the basic functions of the app. I can’t choose a pay period and I can’t add anything to hours or funds to pay. At this point the app is beyond pointless and shouldn’t have been release unless tested. But...I look forward to this being fixed and I will edit this review..Version: 1.0.6
✓ App is a sham!This App does not work. It does not let me login, as I can only do so from a web browser on a laptop. The app gives me multiple security options like selecting pictures of a topic but never lets me login. I have no problem on a computer though. However, my client has not been able to pay me either. So it’s very disappointing l around and as of today I’d do not recommend this product/service as an option..Version: 1.1.7
✓ Can’t view imported time cardsI import timecards automatically from When I Work. When I try to view time cards in the app I can only see timecards from the previous pay period. It would be nice if I could view time cards from the current pay period as they are imported each day..Version: 1.2.7
✓ Not that useful for my situationMy boss started using square to pay us, and when I log into the app and click paystub, all it does is open the site and make me log in again. Verifying my identity twice to see my pay is about all this app does for me..Version: 1.1.4
✓ Disappointing (Could be amazing, falls short in one key area)I’m not one to give 1 star reviews. This app need some serious love from developers to make it usable. I can’t even press on the buttons. I have to offset pressing by like 1” and it’s slow and clunky. Beautiful interface, beautiful concept. Please make this work the way it should. Make sure you test on ALL iPhone models. Mine is iPhone XS not sure if it’s a screen resolution or size thing throwing off the capacitive touch mapping. Right now this is UNUSABLE. Also the web app seems to fail login from safari no matter what even when I use the correct password. This is infuriating..Version: 1.2.0
✓ Not delivering what they promised at all!They promised it would all be automatic and easy. Everything went smoothly for one month and then I started receiving emails that it wasn’t working and that my state taxes would have to be refunded back to the state and that I would have to figure out how to do it on my own. WHAT A NIGHTMARE!!! Now I have more headache than ever before. Now not only do I have to find a new company to handle this, I have to fix all of your mistakes! So upset and disappointed! And where is my refund ?? Since you didn’t provide the service you promised..Version: 1.1.4
✓ Needs better functionality!I love using Square Payroll on a desktop, but I need more from this app than what it can currently do. My payroll week ends on Monday. It’s Wednesday, and I can only see Timecards from Monday and back. Where is Tuesday and Wednesday? I can’t edit a time card punch for either day, which is super frustrating. I also can’t run payroll from my phone because we tip out on payroll and I can’t add those in on my phone. I’ve had to run payroll late a few times because I wasn’t sitting in front of a PC. I tried to go through Safari on my phone and the screen won’t move over to the Paycheck Tips area, so again, that doesn’t work either. Please make these items available on the app!!.Version: 2.0.8
✓ Good but...This is good, but you need FaceID as it’s getting very annoying having to renter my login info everyday. Also you need to add ability for employees to see their payroll or make a separate app for employees to see their pay stubs in an app, not just by using the online version..Version: 1.0.6
✓ I want to love it but I don’tThe idea of an app is to make life easier. At the touch of a button you have what you need. Except this app is just a headache. When my employees login at 11, my app says they clocked in at 8. They clock out and the app doesn’t clock them out until hours later. I have contacted support and was simply told we must be in different time zones when we are standing side by side and all devices are on the same time and internet connection. Then you can’t see time cards until the previous week pays out, so when they tell me their timecard is messed up (which they can’t fix themselves) I have to wait until the end of the week to fix it because I can’t access it before then. When I finally see the time cards and they’re completely wrong because of the time difference, it’s a disaster. This app is painful to use and I am not at all happy with the experience of having payroll employees..Version: 2.0.8
✓ HorribleAt the beginning it was fine let me check my paystub. But now they added the stupid update that won’t even let me log into my account. I can’t check how much money I made this month nor can I look at my hours or paystub‘s. It’s glitched out and it won’t let me press the login button. Five star app gone to one star up and just one update..Version: 1.2.9
✓ Double log inI’m not sure the point of the app when all it does is take you to a website to login there after you have already logged in on the app. I wish the app actually had the information and didn’t just send you to the website..Version: 1.2.7
✓ Worst software since Windows MECan’t even get started- they are saying my EIN is wrong, the exact one I use that works with everything else. I’ve re-put it in 8 times. Each time I have to re-verify account. So I’ve set up once plus 8 de-submits on EIN, plus 8 verifies, and one review. Tried support twice, got an unhelpful bot once and a “we will get back to you” on second attempt. I may not have time for actual business left when I finish this!!! Now I have to start all over with another company.Version: 2.0.8
✓ SCAMMERS BE CAREFUL!!!I HAVE EMAILED THEM 5 TIMES AND NO RESPONSE THEY TOOK $800 FOR PAYROLL AND EMPLOYEES NEVER GOT THE CHECKS! I ran payroll with them and my employees NEVER got their checks! It’s been over 3 weeks now and still no replies, they took over $800 from my account and it’s gone. I can’t call because there is no phone number, they’re ignoring my emails and I can’t get a hold of them. They randomly closed my account and now I don’t know what to do. I had to pay out of pocket a second time for my employees! SCAMMERS! WATCH OUT!.Version: 2.0.8
🙂 Square Payroll Positive Reviews
Square Payroll works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Square Payroll.
⛔ Square Payroll Problems
