- 94.4LEGITIMACY SCORE
- 94.9SAFETY SCORE
- 17+CONTENT RATING
- FreePRICE
Revel: All-Electric Rides App Complaints & User Negative Comments 2024
Revel: All-Electric Rides app received 33 complaints, negative comments and reviews by users. Have you ever had a bad experience using Revel: All-Electric Rides? Can you share your negative thoughts about revel: all-electric rides?
Please wait! Revel: All-Electric Rides Facebook comments loading...
Revel: All-Electric Rides for Negative User Reviews
✓ Death trap on the road with NO personal injury insurance in California. Absolute scam.This should not be legal at all without formal motorcycle training. It weighs at least 10 times more than the weight of a bike or an electric bike and it’s extremely fast even with a gentle throttle. I signed up for it for a quick trip to Starbucks and went through their training online and it’s impossible for me to hold up and walk the scooter. As I tried to walk it out of the parking spot then gently turn the throttle the scooter ran out with me attached to it and fell on my left leg. Now my left elbow is completely bloodied and my left leg covered with scrapes, blood, and mud. It’s unfathomable how anybody could possibly let this be littered all over the street as legal bikes without any motorcycle training or license. Their insurance adjuster called me and let me know that they have ZERO personal injury coverage in California. The POLAR OPPOSITE of what they advertised. Sue them for these death traps and consumer fraud..Version: 3.10.2
✓ Worst scooters ever.Worst scooters ever. Do not pay for these garbage scooters. They charge you way too much. Someone I know had to pay $1000 when there was nothing wrong with the scooter. NEVER RENT THESE SCOOTERS!!.Version: 2.11
✓ Having trouble setting up account, please helpI’m super excited to ride around using revel but I’m having trouble creating an account. Whenever I’m putting in my information and attempting to sign up , the app is telling me to try again later. This has been for a month now , I tried updating the app, uninstall and reinstalling. Nothing works. I’m not sure if someone had an account with this number, it’s a relatively new number on my end. I’m giving it 3 stars because I’m still interested and want to give it 5.Version: 3.20.9
✓ Doest work with UK mobile noIts saying my phone number is invalid.Version: 3.23.2
✓ Brian mcaloney not happy againOne the brake handle right side was broken and cut my hand plus it shut of on me twice as I was driving I almost got killed in the intersection because it stalled and I couldn’t go nowhere and causing coming and almost got hit thank god I have quick reflexes that I seen it n got it back started again. Plus u don’t notice that front wheel is crooked from the handlebars the handlebars are leaning to one side and the front wheel and shot a fish and the other side you don’t notice it because when it’s parked until you get on and start driving when you got the wheel straight that it’s not straight and it’s throwing the whole ride off.Version: 3.3.0
✓ Won’t support UK phone numbersA real shame - can’t support visitors or tourists.Version: 3.25.6
✓ Think twice before using this serviceRevel may seem as an alternative for cheaper rides but it comes with a consequence. They lack a costumer service, so if you lose something in their cars it will be almost impossible to retrieve it and you won’t be able to reach the driver. They employ people with auditive limitations so when I put the sound on my lost iPhone the driver couldn’t listen to it. It’s been a week and my phone is still at the public parking lot they rent. Everyone could claim the phone as theirs. The cost of being cheap comes with these kind of problems. I won’t use this app again and I hope they give me back my phone. So disappointed.Version: 3.38.1
✓ Need turn by turn featuresI loved riding revel scooters in its early days but since then there has been some major changes that restrict where you can ride or park. This change made it very hard to navigate around where you’re trying to go since you have to use a third party maps to navigate, but would not know if you’re in a restricted part for parking. This wastes the riders time and money into trying to find a place to park. Easy solution is to build your own turn by turn maps right on the app so that the user can see where they can and can’t park..Version: 3.21.3
✓ Decent option; app needs workRevel scooters are fine; objectively, Lime scooters are better. Additionally, Revel’s app has some very basic pitfalls, such as when you need to update your license (ie if it has expired) you are unable to do so either via the app, or online—instead, you have to email Revel’s customer service, at which point within 72 hours they’ll email you a link to upload a current copy of your drivers license—but the link they send you is only valid for 10 minutes from the time they sent it!.Version: 3.21.1
✓ Great in concept but has a fatal flawI’m done using this service - it has a flaw making it worthy of 0 stars. At first glance, it’s an environmentally friendly way to get across town when you need a quick ride and it’s pretty affordable. But in my neighborhood (and in most of NYC) there are restrictions on parking for street cleaning once a week. So even if I park a scooter in an eligible spot (obeying the street signs for street cleaning), if someone doesn’t move the scooter before the designated street cleaning time, Revel will pass that cost through to you. It’s like a horrible game of musical chairs. Your $9 ride to the grocery store is now $74 because the scooter you used 5 days ago was deemed an impediment to a street sweeper. Once I have parked (legally) and closed out of the app, my responsibility to Revel should end there. Thx.Version: 3.35.0
✓ AWFUL!!Went for my second ever ride and the moped just stopped working!!! Than I had an AWFUL experience with their “customer service”. They had yet to approve my account after DAYSand when I used my fathers account (of course riding with my driver’s license AND of course over 21) and they SUSPENDED THE ACCOUNT!! AFTER I MADE IT CLEAR THAT THEY DID NOT (make it clear that the only person that can use the account is the owner) And then they only refunded ONE of the rides when i had ended the first one and STARTED another to see if the bike would start up again. Very messy company they do not know what they are doing and their bikes are VERY dangerous, mine stopped in the middle of the street........Version: 2.11
✓ Horrible company Don’t waste Your time!!!When this company first got here it sounded great. I have been with revel since it started in my city. When it came the service sucked I thought it would get better it did not. Sad it’s clear who they want using these scooters by how they move then to area where they aren’t used. My account was revoked due to me riding in the same area to long. Even with my history showing me riding the same route repeatedly. When I called everyone was not helpful and push stuff off on management who was not in the office at the times. I called 3 different times during the week and management was never in. Even The Director was rude and refused to help me. It’s showed me how unprofessional and unorganized this company is from the top down. I will definitely tell people about how bad my experience with revel was!.Version: 3.0.3
✓ UK not supportedUK area code not supported?.Version: 3.24.8
✓ Sketchy business practices.The service itself is fantastic. Being able to grab a scooter when I need has been great. However, I noticed that every time I ended my ride, my receipt would show an extra minute. I started taking note every ride and lo and behold, every ride it was happening. I alerted Revel giving them the benefit of the doubt that there was some issue with the app. But the customer service reps who messaged me back gave me every excuse under the sun(contradicting themselves too) and gaslighting me in the process. Sure, a 50 cent charge isn’t a big deal in the grand scheme of things. But for people who use the app regularly, that can add up quickly. And the fact that they have been super shady about it instead of perhaps listening to my concerns, they continue to just dig their heels in deeper, probably thinking nobody else will notice. I would have less of an issue if they were the least bit honest. But they have not been. And yes I have been saving and documenting every interaction. I used to be really excited about this company being in my area and I would LOVE to continue to use them. But I don’t appreciate their dishonesty and manipulative CS tactics. So, use this if you want. But just expect those rates to add up..Version: 3.24.8
✓ I hate these thingsSeemingly overnight a plethora of rental scooters has taken over Queens and Brooklyn. People ride them on the sidewalk, park them anywhere, frequently taking up much more room than necessary, which eliminates the very little street parking there is to begin with. They also seem to be magnets for vandalism. Despite all this they look fun and I would be willing to try one out. I even went through the process to sign up. I got all the way to the part where you wanted to charge me $19 to run my license. Listen, I get it, you don’t want just anyone riding these things, but I’m not going to pay to rent the scooter and for the check. You wanna check, that’s on you. Don’t nickel and dime me. Final conclusion...these things are trash and bring no value to the community. They should be removed immediately..Version: 2.0.3
✓ Not quite there yetI admire the approach and not having 1099 workers but the service isn’t quite ready. I only used the taxi service, not rental. I live in Manhattan and first time I tried to get a ride there were none available, this was 5 pm on a Sunday. Going from JFK back to the city they pulled a driver from LGA, took about 25 minutes to pick me up. I didn’t have a warning of that before booking. Driver wasn’t happy because their shift just ended, I get it but I had no idea and I can’t help that. We somehow hit multiple stop and go traffic at almost 1 am on a Wednesday morning - the gps was not great. I saved 15 dollars over Uber but I lost 30-40 minutes. It’s a no from me dawg. Maybe in a year or so I’ll try again..Version: 3.29.0
✓ Just call Uber/Lyft or buy a $800 scooterThere is no navigation options and the scooter is both too slow for certain streets and too conspicuous to be ridden on bike paths. Terrible customer service as well. Got turned around riding this (my fault) and had to get on a bike path to get back into the city. Got charged a $25 safety fee to have the account suspension removed. (Along with the $40 cost to ride and push the scooter back into the city) The account was put back on suspension (haven’t ridden it since paying the $25 fine) call in to ask what was happening with the account. “Customer Service” states that the account is suspended I ask for the $25 back then they say sure then end the call. Revel then calls back to say “yeah, the account is going to stay as is just wanted to let you know. You can call back later.”.Version: 2.2
✓ POOR/TERRIBLE GPS SYSTEM!I’m TIRED of these mopeds with their janky GPS system! EVERY SINGLE TIME I’m in the city the stupid system glitches and the GPS shows as tho I’m not standing right next to my moped which causes delays in my travels. A customer service rep told me I had to walk towards the direction that the GPS “thinks” the moped is in , unlock the moped then walk BACK to the moped which puts me at risk for someone stealing the moped if it turns on while I’m walking back towards it. It’s ridiculous I’m tired of this, talking about new bug fixes, WHERE?!! Because I’m still going through the same thing it’s highly inconvenient!’nnn.Version: 3.21.7
✓ Deceitful company and appUpon downloading the app, you have to fill out your credit card info in order to see what your ride options are. It was only until after I did this that I realized 1. There is a waitlist for rideshare 2. Rideshare in NY is incredibly limiting - does not operate above 72nd st, and does not have service in Brooklyn. I also cannot remove my payment info and there is no option to even edit it. Also, if you want to delete your account, you have to fill out a form in which they’ll respond to you in 45 days and they still will hold onto your personal details including payment options. Do yourself a favor and download other apps like curb (which supports taxis.).Version: 3.22.8
✓ Long waiting timesIf you have 20 min to waste waiting for the cars to pick u up, go ahead, The first time I used the service I had to cancel because I didn’t have time to wait for the driver “estimated time 19 min”, the second time (and last for sure) the waiting time was 17 minutes so I accepted since I just had gotten out of the train station cause the subway wasn’t moving for 20 min already (great trip back home I had). Once I accepted the trip the pick up time was 12:15 am but it just kept increasing, the final pick up time was 12:26. So you make the math. I had shopping bags, the driver didn’t open the trunk for me he just said “oh god, hope you don’t have any liquids in there” which of course I didn’t have liquids, he was worried about his car getting dirty instead of providing a good service. Btw I’m a 30 year old clean cut and fresh looking guy just to picture it. Terrible service, the radio was too loud with sports station..Version: 3.29.2
✓ Love at first sight, ire the secondWhen this service first came to town, I hopped on it immediately. The mobility, fun, convenience and ease of use is what bought me on board and made me a loyal customer. I made use of this service at every opportunity I could. But recently, things have changed. The service area shrank dramatically. Finding a scooter has become a chore. Finding somewhere to park and end the ride has become a frustrating endeavor. It wasn't always like that. It's more convenient and offers more peace of mind than public transportation by far for most. I'll give credit where credit is due. But for me and my circumstances, the cons have sadly begun to outweigh the pros..Version: 3.0.17
✓ Deceitful - Takes all your info before disclosing a $19 sign up feeI was excited about the potential of this service when I saw these scooters in my neighborhood. This could be a great alternative to car2go. I downloaded the app and went through the signup process, handing over all of my info and a photo of my id, only to arrive at the final step of registration to see there’s a $19 sign up fee. Not only if the fee excessive considering other competing services allow you to sign up for free, it’s deceitful that I gave them all of my info before being disclosed of this fee. It’s a bad sign as I wonder what other kind of fees are going to be hidden if I were to start using this. Advice to app developers: get rid of this silly fee, or be honest about it upfront..Version: 2.0.3
✓ Great product, horrible customer service.I’ve spent probably over $1000 with Revel over the last year. Their system occasionally double charges for rides. In the past I just ignored it but a few months ago I reported the charge on my card for $5.72. Revel revoked my account. I called and talked to a manager who was absolutely incredibly rude. She said my account is revoked until I reverse the charge on my card. I sent my bank statements proving the charge and it got lost in the mix. I called again and received no help. A third time I talked to the manager and she was equally as unpleasant. For real Revel? I was an early adopter and a frequent rider and you treat me like this. Pathetic. Show your customers some loyalty. If I report a charge it’s because it’s real. Don’t always assume your system is working fine. I was double charged at least 4 other times but chose to ignore it so I didn’t have to deal with the hassle. You need to rethink your policy about account revocations and consider a new support manager. The actual support team was great. The manager was either having a bad day or just terrible at her job. Please fix this and treat customers better. You have a good thing going. Don’t ruin it with poor hires..Version: 2.8
✓ Product didn’t work, poor support policyIn theory I wanted to like this product, especially as a quick, affordable method of transportation during the labor shortage and inflated Uber prices. Unfortunately the very first scooter I tried didn’t work, as engaging the throttle after turning on the vehicle did nothing. The support policy for this was to issue credits covering the cost of the ride, as if that was enough to rebuild trust after the experience. Finally, even though I reported the scooter as malfunctional through the app and support messages, the scooter was still listed as available, allowing someone else to waste their time on it. Given this, I can’t recommend this app as is..Version: 3.21.0
✓ Stay away - Extremely shady business practicesAs many users, I got free credits in December 2022 and the company said they were going to honor them. It was simply a good PR since users with credits ended up being shadowbanned. For about a month I would try to get a car every day and often many times a day. I was told 95% of the time there were no cars/drivers available because of high demand. Even when I was seeing empty cars driving around. To challenge the theory, when a non-credit user would request a ride, guess what... no more high demand. The 2 times I managed to get a car, I had to wait 20 to 30 minutes, so it was almost as if they were trying to discourage me. And I guess it worked because I’m moving on! Oh and I did I mention that $300 worth of credit just magically expired within a couple of weeks? They just decided to set an expiration date to purge the system. Thank you, guys! All this says a lot about the company. Not sure who came up with this scheme/scam but it's going to backfire.Version: 3.27.4
✓ Terrible timingRevel HAS to improve the accuracy of timing when a car will arrive. Every time I’ve called a car it comes 10-15 minutes later than anticipated. Majority of times in the city my main reason to call a car over other forms of transit is its speed. There are obvious perks of this service that I like, such as the cars, service, and discounts, but there is a real psychological frustration that occurs when needing to wait longer than anticipated / being faked out multiple times. Please make an effort to improve and be honest about timing..Version: 3.28.3
✓ An Increasingly Bad DealTl;dr: The service is getting worse (fleet maintenance, availability), and the price is going up. Suggest considering alternatives, because they’re failing in their mission statement to “make it easy to go electric.” I’ve been a frequent rider since this January, and to keep customers they offer a discount program based on how many rides you take a month. The mopeds themselves are fun to ride when they have all the parts they’re supposed to (about 1/2-2/3 of the time) and fairly accessible. However, the deal gets worse every month. Revel keeps raising their rate, and next month they’re slashing their discount for frequent riders from 20% to 15%. EVs are relatively simple to maintain, and of course they can dodge high gas prices, so this appears to be pure profiteering just in time for the summer. Their fleet is aging; many scooters have over 4000 miles on them, and are increasingly missing essentials like mirrors, functioning phone holders, and even helmets with visors that are fully attached. The service is passable and convenient enough that I’ve relied on it to get to work. I’ve been happy to fork over hundreds to this company since 2020, but it looks like I’ll be sweating it out on a bike next month. I won’t tolerate further price gouging from a company whose mission statement is to “make it easy to go electric.”.Version: 3.25.2
✓ Buggy, horrible wait times, horrible customer service, and more.I used to love revel. Their prices were amazing, and it used to be a great experience. I used to trust revel for my child to ride alone, and they no longer allow it. Other then that, they have horrible customer service. I once contacted the support, which at the time was only by email, because I booked a ride, and the wait times just got bigger, the driver was going in the wrong direction, among other things. I cancelled the ride and was greeted with a cancellation fee. I just expected to explain the situation, and hope that the customer service would help. After waiting forever for a response, they blamed it on me and refused to help. The whole thing is a bit weird with all the cars being damaged, removing nice features they had for no reason, and the app is very buggy. Everything just seems a bit unprofessional, and I would recommend you use an alternative app like Uber..Version: 3.35.0
✓ Canceled AppConstruction was blocking my way with a Crain. The said I had to go the other way down a one way street. For a split second. And they had the 2 guide men (flag men) there directing traffic. I tried to be proactive about it and call the customer service and she said I should have waited till the construction was done. When I was guided out by the flag men. I haven’t been effected yet but still. Customer service was terrible. These were going great in NYC. Then they canceled the app. We shouldn’t be penalized bc NYC law allows riders with out motorcycle licenses and they don’t know how to ride or obey the law. That’s on the politician’s to have police enforcement. Bring back this app especially if your license says you’re more than qualified..Version: 3.10.2
✓ Awful company and appIn short: run away from this. I was in SF for the weekend and after three tries found no scooter that worked properly. I asked for a refund of my day pass, which they gave, but even after that I was able to start a scooter (I wanted to check one last time if a scooter would work). Apparently I was riding with the no-pass option, which, after talking to a representative, I realized was poorly communicated due to a mistake in the app: the “standard” prices are hidden under a caret that is facing the wrong way—i.e. hidden fine print. Really bad app user experience that cost me money. Furthermore, the company would not refund me the difference in the charges I ended up incurring, even though the app quite clearly is poorly designed..Version: 3.28.3
✓ Fix your appSeriously. Since you updated it this week, two days in a row I’ve somehow been able to ride a scooter even though it doesn’t show I’m riding it in your app. Then I have to call you guys to shut off the bike when I’ve reached my destination. This is not a “WiFi connectivity” issue. The bottom line is your app now has a new flaw that allows me to rent a bike without you apparently knowing about it. And then I have to call you, wait on hold for customer service, and then ask you to turn off the bike so no one steals it. That’s ridiculous. I’m a longtime customer and use your bikes daily for my commute, but that’s over now. What’s even more frustrating is your deflection and lack of responsibility. No apology from either customer service representative. Today the woman essentially blamed me for having WiFi issues, which is ridiculous and untrue. Also, you don’t see it as a sound business decision to maybe credit the ride? It’s only $3 but it would’ve at least acknowledged that, as I told the rep today, having to call you to deal with this issue made me late to a meeting. Honestly, given the weird customer service vibes, the lack of responsibility, and the fact that this has happened twice in a row, I’m reluctant to use your app again. Please retrain your customer-facing staff and please update your app. Thanks..Version: 3.0.0
✓ What a Terrible Service for NYCAnyone that lives in NYC knows how convenient a service like this could be. But what Revel fails to mention is that 75% of Manhattan doesn’t have the “service” necessary for revel to work. So if you need to go 2 miles to say Tribeca for example, they have roughly 90% of Tribeca “outside of the service area”. Same thing with Midtown and many other neighborhoods. What does that mean? It means that, despite the fact that you’re liable for parking for 24 hours (which when you consider street cleaning is insane and borderline impossible if you’re driving past 12pm on a weekday), AND they won’t let you park in 70%+ of Manhattan, meaning you then have to drive away from your location to find parking .5-1 mile away. It’s guaranteed to take longer than walking or taking a citi bike, so I highly recommend avoiding Revel..Version: 3.8.1
✓ App VS Service.The app needs improvement. It does not always let you park where you been parking for 6 weeks. Connection errors. They say you have to have you WiFi turned off on your phone but that does not make any difference. Now the scooters....they are heavily abused. They are put into service with low tire pressures, bent forks, missing mirrors, missing passenger foot pegs, broken or missing phone holders. You can count on the plastics being all rashed up. You can count on brake levers being bent. You can count on the mirrors being adjusted so there is no possible way you can adjust the mirrors to see behind you if you have any mirrors. Control pods spin around on the bars. Often lacking hair nets in the trunk to prevent head lice. I have literally seen the trucks servicing the bikes at night. All they do is swap the batteries out and move on. No tire checks. No function checks. The steering head bearings are crap even on the ones with lower mileage. They really should have tapered roller bearings instead of ball bearings in the steering neck. In general you are renting a scooter that has been beat all to hell and no maintenance done. If it’s rideable it’s in service. Even if you have to point the bars left or right to go straight. The good news is it is cheaper than Uber....Version: 3.0.6
🙂 Revel: All-Electric Rides Positive Reviews
Revel: All-Electric Rides works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Revel: All-Electric Rides.
⛔ Revel: All-Electric Rides Problems
