- 41.1LEGITIMACY SCORE
- 41.6SAFETY SCORE
- 4+CONTENT RATING
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GoToAssist Support - Customer App Complaints & User Negative Comments 2024
GoToAssist Support - Customer app received 46 complaints, negative comments and reviews by users. Have you ever had a bad experience using GoToAssist Support - Customer? Can you share your negative thoughts about gotoassist support - customer?
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GoToAssist Support - Customer for Negative User Reviews
✓ Being used for fraudulent purposes with claim to be Apple SupportDo not download or use..Version: 2.1.1
✓ **SCAM** Don’t downloadThey called me on the phone to say my iCloud account had been breached and that I needed to download this app to fix it. Looked on the internet and this is a scam!!!.Version: 2.1.1
✓ SCAM ALERT!!!!!Got a call saying they were from Apple and someone was using my Apple ID to launder money (my caller I’d said it was a local number, the speaker had an Indian accent). They wanted me to go to my computer, when I said no I’ll use my phone, they wanted me to download this app. THANK YOU OTHER REVIEWER!!!.Version: 2.1.1
✓ Only chat worksCan only chat with the end user on an iPad, can’t see their screen, let alone control it remotely..Version: 1.2.0
✓ Beware of ScamsSome Indian guy called me claiming to be Apple support and scammed me by using this app. Do not continue the call unless you prompted Apple to contact you beforehand..Version: 1.3.8
✓ Scam. But the app does work well.Pretty sure scammers are using this app to get into your chase bank accounts. Be careful. App does seem to work well however..Version: 2.0.0
✓ Scammers at workDo not download this app if asked to do this with any customer service. It’s a scam. Do not give out information. Apple will never ask for your banking info or anything personal..Version: 2.1.2
✓ Be awareThis app is routinely used by Indian scammers claiming to be from Apple support. It may have legitimate uses, but if someone calls you from Apple Support and ask you to download this app- then don’t go for their scam! Don’t use this app!.Version: 2.1.1
✓ SCAMReceived call claiming to be apple and needed to fix my cashapp took almost $2000 from me!!!.Version: 2.1.0
✓ Scam!!!!Do not download this! An 800 number called me saying my Apple account was being hacked overseas. Told me to press one to speak to a rep. When the rep got on the phone he told me to download this app and then check my settings. It wasn’t until he said to check my bank account to see if there were any unauthorized transactions. So I went to check on a different device because something seemed off and he was yelling at me to look at my bank account through my phone. I asked why he was yelling at me and he goes if you don’t believe me then hang up. So I did. I right away called Apple and they said they never send calls , texts , or emails like that. Luckily he checked everything and since I didn’t provide him with any info I was safe..Version: 2.1.1
✓ It’s a scamSame thing happened to me. He told me I was going to be charged by Apple. When I asked why he hung up..Version: 2.1.1
✓ SCAM!!! DO NOT DOWNLOAD!This should be taken down! It’s a dangerous virus to hack into your personal data!!.Version: 2.2.3
✓ BewareStole all my info off my phone!!! Scammers!!!.Version: 2.1.2
✓ Definitely a scamIf the person asking you to download this app called you directly claiming to be Apple Support without you requesting a call, HANG UP NOW. Apple will never call you first. I point blank asked “John” about the reviews claiming this app to be a scam. It got to the point of him asking me to purchase two google play cards in the amount of $100 each. Why would an Apple Support ask me to purchase google cards? Total scam. Be careful..Version: 2.0.0
✓ !!! THIS APP IS USED TO COMMIT FRAUD!!!This app is being used with fraudulent phone calls to access a user’s iPhone. Phone call is used initially to fraudulently trick one to download and open this app, after which control over one’s iPhone is obtained(can view screen, etc). DO NOT DOWNLOAD OR USE THIS APP..Version: 2.1.3
✓ ScammersScammers are using this app to fool you into thinking they are iCloud support!!!!!!!!!!.Version: 2.1.2
✓ TerribleAbsolute rubbish. I am a professional software developer and the work flow that GTA offer is possible the worst I have encountered. Desktop worked, but purchased mobile support and nothing bites. Only use if you want casual use. Abysmal for anything close to professional needs..Version: 2.2.3
✓ LIKELY FRAUDPeople behind this are likely frauds. I received an email that I purchased an item on PayPal but it was not showing up on any of my accounts. They wanted me to download this app and look at my phone. Overall it was fishy so I discontinued and deleted the app..Version: 2.2.3
✓ YOU ARE BEING SCAMMED IF SOMEONE ASKS YOU TO DOWNLOAD THIS APPThis app is used by scammers to steal your identity, money and personal information. It is insecure. ANYONE CAN SEE YOUR SCREEN..Version: 2.2.3
✓ I was also scammed with them using this app.The app is great itself. But also wanted to share that it’s being used by scammers! Be extra careful and know who you are talking to only..Version: 1.4.0
✓ DO NOT DOWNLOAD THIS APPIndians are running this app to scam people out of there $$$$and information!!.Version: 2.1.3
✓ Total ScamDo not download this app to your iPhone. Scammers are using it to access your phone and all your accounts. Have had everything compromised because I got caught off guard. Changing everything I have, reporting the fraud, and they’re still accessing my accounts. Have been to the police and going back today. Now they’re putting charges through for the app on my credit card! BEWARE BEWARE BEWARE Where is this developer that they feel no responsibility? Apple needs to get rid of this app. I removed and deleted but it’s still sitting in the cloud on my phone. I’m at my wits end!!!!!!.Version: 2.2.3
✓ Do not use scammers are using app to see your phoneMy wife google reset yahoo password and called the first number that came up. They asked her to download this app and put in bank info while they watched. They said that they needed to verify a transaction for about a dollar to make sure it was her. She then got a text from the bank that wanted to know if she approved a transaction for 500 some dollars. They told her to type yes and that was normal. She did not feel right so she typed no and they said then we can not help you and hung up. He debit card was canceled once she said no. So they did not get any money. Just remember always go to the website or app you need help with and look for the number there. Never google for a number when you need help with something digital..Version: 2.1.3
✓ Scam***Do not*** download this app it’s a scam from india’s they will call n verify your phone number and tell you, your phone has been compromised by some one the in the US and will make you download this app to access you phone.Version: 2.1.2
✓ ScamI was contacted by an 800 number asking me to download this app. Luckily I saw the other reviews and the furthest I got was downloading the app. Thanks for the heads up in the reviews..Version: 2.1.2
✓ FraudCalled acting like apple and tried to hack phone and bank account info. Do not down load.Version: 2.1.2
✓ C0088This is a total scam. You should remove it from the App Store..Version: 2.2.1
✓ SCAM do not download!This is a scam and if “customer service” says to download do not do it!.Version: 2.2.3
✓ Big scammersDon’t trust them hang up immediately. They want to look at your bank accounts and your cash application. It’s a fraud. I hung up on them..Version: 2.1.1
✓ SCAM!!THIS is a scam! Apple needs to remove this app from the app store. They will talk endlessly convincing you that your data has been compromised. I feel so stupid for being duped. But it doesn’t help that they use Apple’s own legitimate website to perpetrate the fraud..Version: 2.1.2
✓ A BIG SCAM HANG UPI received a call from them saying my I cloud was being hacked and they were trying to fix it , they had me download this app to look at my phone with me and them had me open my bank account , he then came back to the phone and asked me do I want a job part time I said no I’m not interested he said okay and ask can he put me on hold to talk to his supervisor, then proceeded to ask me to open up my camera so they can take a picture of my face and then put me on hold again came back and said bye now , I told them I was confused he said “ I see your account was negative “ you don’t have 200 dollars to keep the hackers away from your I cloud we will try to call back when you get paid to pay for it . I told them no I’m not paying them any money and he said okay bye TOTAL SCAMMERS ..Version: 2.1.1
✓ SCAMMERSHang up instantly there trying to get your information and do not download this app.Version: 2.1.1
✓ ITS A SCAM!!You’ll get a call and they’ll say someone is trying to hack you abs your financial funds but in all reality it is them !!!.Version: 2.2.1
✓ Scam!!! PLEASE I REPEAT PLEASE HANG UPThey tried scamming my 75 year old godmother. If someone calls talking about your being hacked don’t listen..Version: 2.1.2
✓ This is a scamSome male with a funny accent had me download this app and long story short he took $1100 from my bank account linked it to coin base my bank account and PayPal . Luckily I caught it in time and was able to fix it thru bank and PayPal . I’m still scared cause I had to go thru a verification process with coin base and he saw my info on his screen including my husbands driver license . And I hope they don’t do anything else with it . No matter who it is do not download this app . I really hope a lot of people read these reviews so they don’t go through any fraud or scams.Version: 2.2.0
✓ SCAMMED!!!I really got scammed through this website, not realizing what I was doing!.Version: 1.3.8
✓ TOTAL SCAM...HANG UP IMMEDIATELYReceived call claiming they were Apple and I had a security breach on my iCloud account. With an Indian accent, she asked me if I knew anyone in Dallas. Told me to download this app. I asked her how I new this was apple calling me. She gave some lengthy technical explanation. I read one review told her this was a scam and that she was going to ask money from me. She quickly hung up....Version: 2.1.0
✓ HackersThis is not a legitimate site!!!! They are trying to get your money and information only!!!!!.Version: 2.2.0
✓ DO NOT DOITS SCAM. Please don’t get tricked. If an “apple” number calls.. They never make you download or show anything personal. I was asked to show my home screen.. DONT do it. Don’t care how real it sounds. Call the real APPLE number right away and let them know. Stay safe..Version: 1.4.0
✓ Hacker alert!!!This is used by hackers! Do not allow anyone via phone call have you click this app. They use it to view your screen as you login to your bank account. They will get all your information to include passwords. I almost found out the hard way. I hope this helps you..Version: 2.1.2
✓ Remote session is only for viewing?What kind of support app only allows broadcasting? The agent cannot control iPhones? Is there a way to enable or a workaround to enable GoToAssist remote support with remote controls, and not just broadcasting for iPhone?.Version: 2.2.1
✓ FraudThis app is heavily used by by cyber scams.Version: 2.2.3
✓ Hacker AppOnce you download this and let someone into your phone, you will have to hard/factory reset your phone to get them out. DO NOT DOWNLOAD THIS APP. It put a key logger on your phone. Someone will be able to track EVERYTHING in your phone..Version: 2.2.0
✓ SCAMMERS!!!I read the previous review as I was following the direction of the “agent from Apple”. When he started talking about the “hackers” getting into my bank account for $200, EXACTLY like the review said, and I started telling him off, CLICK - he disconnected the phone call!! 😡.Version: 2.1.2
✓ This tool is used for hackers and phishing scams!They called and said they were from apple and there had been a security breach on my iPhone, they had me download this app so they could screen record as they directed me through signing in my Apple ID etc and then wanted me to check all of my financial accounts. This was a red flag. I clicked on cash app and immediately closed out and told them my records were secure, they said well you only opened cash app and I said your only screen recording to steal my info and they hung up on me!! I don’t know why it says one star! Apple needs to remove this app! How do you report it????.Version: 2.1.2
✓ ScammersScammers are using this to look through your phone.Version: 2.1.3
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