Bruegger's Bagels Negative Reviews

Bruegger's Bagels App Complaints & User Negative Comments 2024

Bruegger's Bagels app received 22 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bruegger's Bagels? Can you share your negative thoughts about bruegger's bagels?

Bruegger's Bagels for Negative User Reviews

✓ Why did I get charged $1 to load money on the app?Downloaded app on day 1. Used it successfully for a dozen purchases as I am a regular at Brueggers. At first it would take a day to post points but now it seems to do it instantly. Yesterday I decided to load $25 on my card as it promised 30 bonus points. The points posted immediately along with the $25 available to use in store. But I got popups from Amex which alerts me instantly about charges. It showed the $25 from Brueggers but 10 seconds later a $1 charge from Caribou Coffee. I know Caribou and Brueggers are the same company, but why did Caribou steal $1 from me with no notice? I never authorized this second charge..GerryC1Version: 3.1.0

✓ DisappointingMy local shop doesn’t seem to know how to fulfill orders from this app. I ordered a dozen in advance knowing they would have run out of the ones we’d want by the time I arrived. Gave them plenty of time before my order would be picked up. I get there and they don’t even know about app ordering. They try telling me I already picked it up. Then that the types aren’t in the dozen that I ordered. Either don’t list the shops that don’t know how to fulfill app orders or train staff on how orders work. Someone did see that my order came in when they looked at the registers computer. This was disappointing..Loretta5ueVersion: 3.28.0

✓ Poor quality bagelsI bought 6 bagels at your Hudson locations. I have usually had a good experience. That was not the case this time. The 2 pumpernickel bagels were flat and very hard (over proofed). The 2 raisin cinnamon bagels were also flat and hard. Only the 2 everything bagels were edible. I have also shopped your Fairlawn location and have never experienced subpar product. I lived in Hudson and shopped this location several time a week. It seems something has changed and it seems management is fine putting out inferior subpar poor quality product. Sorry to see this happen..PhantomUVersion: 4.0.4

✓ Limited functionality in my areaI really made good use of the Breuggers app during the pandemic, ordering ahead for pickup and adding funds via gift cards, etc. Unfortunately that all came to a grinding halt two months ago when locations in my area quit being able to order ahead, or even scan the app to use the funds or bonus points. Instead it’s back to ordering in person and paying with cash with no bonus points. They blame the app, and say eventually Breuggers will fix it and honor my funds but I’m not holding my breath. Good thing we have other good bagel shops in the area to go to..EalexgVersion: 3.28.0

✓ App is okIf you want to order items as they come then ints great! However, having people in my house that don't like all the items the way they standardly come makes it so I can’t ise rhe app to order ahead. It needs to have more customizable options… like being able to take cheese off a sandwich or the egg off the sandwich. For lunch ones to be able to remove onions or other toppings. If the customizable options were updated it would be an app I would use more often!.Thebest thingVersion: 3.35.0

✓ Worked Great Until....This app worked awesomely for a long time and was a time saver. Until a chunk of months ago. Then I stopped being able to see updated totals of my account money nor could I add to it (I would add money using my Caribou app which continues to work fine). Then after a while of this, it randomly logged me out. I could no longer log in as it would give me an error (oops! Something when wrong). Couldn’t log in, sign up for an account, request a new password.... I attempted to contact Bruegger’s via their website, but it was not very helpful nor responsive. Eventually I was able to log back in, but that lasted maybe a few weeks before it once again logged me out, and I haven’t been able to log in since. No helpful response from their website. It is very frustrating..AmberfeindVersion: 3.19.0

✓ App needs the ability to customize foodThe app works great but needs a major feature upgrade. Members of my family cannot eat eggs. I would like to be able to order a sausage and cheese bagel. I tried using the sausage egg and cheese and choosing no egg. No egg is not an option. I think there are other customizations you could easily allow. I always end up waiting at my store in-line on sundays for a while because the app does not have this simple function..Lerchzeh53Version: 4.0.4

✓ No CustomizationAlthough I really enjoy the flexibility of ordering ahead, Bruegger’s has sacrificed customization and removed some of their bagels from the App on purpose. I only order one or two of the bagels on the menu - those are not available on the App. The coupons I receive for ordering bagels on the App will not show some of the bagels that are available typically in the App. I feel like every time I open it I get disappointed. I believe that Bruegger’s is trying to use the App to push us to buy some of their less popular bagels. A recent interaction with customer service (through email, because their phoneline has been gutted) proved this to be the case. I brought to their attention that some bagels in store weren’t available on the app. Their response “unfortunately some items aren’t on the app”. While I love their bagels, I will probably think twice whenever I see one of their promotions or emails, thinking only of the nasty cinnamon sugar or cinnamon raisin bagels that I can order through the App..Unhappy MikhailVersion: 3.22.1

✓ Very poorly designedApp does not allow for any of the modern ordering conveniences. You cannot place an order for a dozen bagels and choose which kind you want (SERIOUSLY? I have to let them pick? Isn’t that the point of going to the bagel store?) payment options are limited to Apple Pay which didn’t work and filling out the form to add my credit card, why no PayPal option? I placed an order and was told to click in here when I get there but can’t find that option anywhere and cannot navigate back to see my order details. Overall the worst ordering app I’ve used so far..SalxorVersion: 3.33.0

✓ Lost pointsLast time I did an order I had enough points for free bagel sandwich plus some… so I clicked on the reward selected my sandwich and location … location was temporarily not taking online orders. So couldn’t do it -never pushed the order thru and it wiped out the points for the sandwich even though I didn’t order. On New Year’s Day put order in. It didn’t say they were closed drove to pick up and they were closed. Didn’t get my money back … very frustrating I haven’t used it since I lost all the points for a free sandwich … poor service..CpaLPVersion: 3.36.0

✓ It’s decentThis is just about the app, not the service in store. Service is great, no complaints. However, the app. It’s decent. But honestly it’s really frustrating to not be able to customize your bagels. It says it’s because it’s for “speedy delivery” but honestly I think the developers just came up with that as an excuse. Come on, this is a bagel store. You should be able to customize your order, or else as someone else said, ordering from the app is useless..Indigoaura74Version: 4.0.1

✓ UselessIn this day and age, not having an app that allows customers to order online is kind of ridiculous. Granted, you can order through the app - assuming what you want is one of a small number of pre-set options and you don’t want to customize anything. The line at the restaurant is generally out the door, and you can’t order ahead over the phone either, since they typically don’t answer it. A functional app would streamline their business and reduce crazy long wait times. I’ve given up on them until they do; it isn’t worth waiting in line for 30+ mins. for a bagel, esp. when I can go down the street to a restaurant that lets me order, customize, and pay on the app, and run in and pick up my food - contact free - which is waiting for me when I arrive..Opus81aVersion: 3.37.0

✓ Ability to order is severely limitedI haven’t lived near a Bruegger’s in years and am on a trip at a hotel with a Bruegger’s nearby. I LOVE Bruegger’s, so I downloaded the App that night so I could order the next morning and then just pop down and pick it up. So - here I am - ready to order. I hop on the app, and you cannot customize hardly anything. I was looking to get the beef brisket egg sandwich - without the cream cheese. You cannot do that. The only options are bagel type and add an extra egg. You cannot build an egg sandwich to get to it either. So, I have to to go there and wait in line and order the sandwich and wait. What’s the point of the app? This is 2021. You can customize on just about any other decent food app. This is NOT a decent food app. I’m a bit amazed at the poor quality..DenverKeithVersion: 3.32.0

✓ Rewards program is pretty flawedI almost always get the smoked salmon bagel. It’s delicious and one of my favorite things. Probably slightly addicted at this point. I downloaded the app in order to build up some points and get rewards. However, regardless of what bagel you get, you receive the same number of points. So I could buy the cheapest “egg bagel” and still receive the same number of points as the smoked salmon. When you go to redeem for a free bagel, you can only get an egg bagel. Seems dumb to prevent customers from getting a free bagel of any kind. Just stagger your point system so that I either receive more points for my smoked salmon, or make redeeming a “premium bagel sandwich” another redemption option but at a higher value..Anon4132Version: 3.13.1

✓ Why bother with this app? It’s AWFULAbsolutely no ability to customize. Not the bulk bagel choices, not the sandwiches. I tried to order half dozen onion bagels, a bagel with cream cheese, tomato and onion and one of their standard egg sandwiches. Could not customize such a simple order. So I thought to just go ahead and go in an order at the counter. I am literally sitting in front of a Bruegger’s right now. 40 people in line. Probably because they can’t order what they want from the app. Ridiculous. What’s the point of the app if not to save people time and frustration. The company should poll their employees. They probably think that keeping the app simple makes it easier for the team, but I think having 40 hangry frustrated people waiting in line to order, glaring at them probably is worse than having to read a customized mobile app order.MadeleineCVersion: 4.0.4

✓ Good bagels, downgraded rewardsMy kids love the bagels so we go and get a dozen every week or so. They used to use a punch card reward system where you got a free dozen for every 12 dozen you bought. Now the force you to download an app, harvesting any data they do, and after buying a dozen a week for almost a year, I still don’t qualify for a free dozen. App is good because I realize I have spent more than $300 and not got any perks, but my plan is to hang on for a short while longer, then find another bagel shop. Second star for good info about how much money I spent, but no more stars because of loss of perks. Thanks, but no thanks Bruegger’s!.EoatesVersion: 3.12.0

✓ Just okay. Many options missingThis app had improved in the sense that they added the option to add only the amount needed to compete your order, rather than having to add in increments of $5 each time. The complaint I’ve had, that still hasn’t been addressed as of this update, is that you can only customize your sandwich orders to change the bagel flavor or how many eggs (if breakfast) you want. Why are we not able to change cream cheese flavors on bagel sandwiches, or leave off things we don’t like or can’t have or add things we want added- onion, sun dried tomato spread, etc. my favorite breakfast sandwich, Better Bacon Cheddar, is not available in the app, but low and behold if you order in store, it’s still available. Manager at store said “just add cream cheese the the peppered bacon and egg bagel, but there is no option to do so... I also love the herby turkey lunch sandwich, but do not care for the flavor of cream cheese it has, or the sun dried tomato airways, yet no option given to change/remove. Going in store to order is an option, however the deals given to you in app are usually for order ahead only, of course! Fix these issues and my rating would go up, for now I give it 2 stars at best.Shannon_M76Version: 3.26.0

✓ Needs Improved CustomizationNot sure how this app has such high ratings with how the current customization options are right now with the order ahead.... it needs many improvements in that area. For example- I like to add bacon and cucumber to my bagel with cream cheese, but am unable to do it for order ahead. Seems like such a simple request. It’d be nice if there was a way to add anything you want to a bagel like you can do in store. Also would be nice if you could choose which bagels go in the Bakers Dozen for order ahead. I really like order ahead because our store always has super long lines..Mippy11Version: 3.31.0

✓ Login glitchesLove Bruegger’s bagels! What I don’t love is that about half the time I go on the app, my password is “wrong” and I need to reset it. It’s not wrong, it’s been saved in my phone! Then I have to take time to reset my password when I’m in a hurry and just trying to decide where to order food! Hope this can get fixed. App works fine except for this. Oh and it would be nice to have more customizations in the app (no meat on a sandwich, for example).DiamondknitVersion: 4.0.3

✓ Can't use the app anymore ☹️For the last week or so, the app will not connect with any kind of network in order for me to actually use it. I get an "Oops! Something's not working!" error on every screen. To be clear -- I used to use the app regularly with no trouble. Now, the only place I can get it to work is at my house, which doesn't do me much good. I've tried deleting and re-installing. I've tried rebooting my phone. I don't have any similar issues with any other app. But right now, I can't see the map, I can't place an order, I can't even log into my account. Everything is an instant "Oops!" error. It's very disappointing. Without the app, the ability to order ahead, and the in-app option for free coffee, it's just not worth it to be a Bruegger's customer. I hope this can be resolved or explained. Thank you!.E Division 2009Version: 3.37.0

✓ Worst food ordering app everI wanted to use the app to order 2 dozen bagels. Should be pretty straight forward, right? Wrong! I looked at the “bagel bundles,” but the flavors were already set, and I didn’t want those. I also didn’t need the cream cheese. So I ordered the bagels separately- and it said the total was $46. For 2 dozen bagels?? So I call and explain what I’m trying to do, and the manager says they charge a lot more if you order the bagels like that. She says I have to go ahead and order the bagel bundles online, then immediately call her and tell her to change the bagel choices to the ones I want. I’m not mad at the manager - she was actually going out of her way to help me. But this is ridiculous. There is no way, using the app, to just order 2 dozen bagels— no cream cheese, and just the (4) flavors I wanted. Finally I go to pay, and it asks me “what funds I want to put on my account.” Why can’t I just pay for the order directly, with my credit card, like you do on every other food ordering app?? This app was useless - it would have been a lot easier to just forego the rewards points and call in the order..Perrin FamilyVersion: 3.22.1

✓ Lacks Many Expected FeaturesI order food through apps frequently and this is my least favorite because it lacks what I consider pretty basic features like being able to view what I ordered and when. It shows transaction date and amount, but no order details or time order was placed. The customization of food is severely limited and there is no place to write a note on the order. I’d love to order a plain bagel with bacon, egg, and avacado as I can in the bakery itself. But that is not possible on the app. Also would love to put a note saying “I prefer to fill my own coffee cup” because I like to do half decaf and half hazelnut and have room for cream. The lack of customization means I often skip Bruegger’s completely because the in store lines are long and I can’t order what I want ahead, so I go elsewhere..KBC_NCVersion: 3.31.0

Bruegger's Bagels works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bruegger's Bagels.