Einstein Bros Bagels Negative Reviews

Einstein Bros Bagels App Complaints & User Negative Comments 2024

Einstein Bros Bagels app received 29 complaints, negative comments and reviews by users. Have you ever had a bad experience using Einstein Bros Bagels? Can you share your negative thoughts about einstein bros bagels?

Einstein Bros Bagels for Negative User Reviews

✓ Terrible order customizationI love Einstein Bros Bagels but the app is completely worthless to place an order with any type of customization beyond changing the type of bagel. Say you want Swiss on your bagel sandwich and not cheddar (like my spouse always wants)? Too bad. Or maybe you avoid dairy and want no cheese (like me)? Too bad. Or maybe there is one ingredient on a bagel sandwich you are allergic to or simply don’t like? Out of luck. There is absolutely no way to indicate this on your app order. There isn’t even a “comments” or “notes” box to write down order customizations. So every time we want Einstein Bros bagels, we have to call our order in. This certainly is a lot less convenient (sometimes they are so busy it takes forever to get them to answer the phone) and makes us patronize Einstein Bros a lot less than we normally would. PLEASE MAKE YOUR APP BETTER!.Karah515Version: 3.33.0

✓ Bad UII get a lot of promotional emails encouraging me to order days ahead of special days like Mothers or Fathers Day from Einstein and when I use the links from emails I get a notification that the store is closed right now and to order during store hours. The emails suggest I can order days ahead but when I try to the app forces me to wait until the day of to order. If I need to pick up bagels at 7:00, and the store opens at 7:00, how am I to place an order ahead of time if the app forces me to only submit orders during operating hours on the day of order (also at 7:00)? Please fix as this is a huge limitation. There are several instances that I’ve planned to buy a box or two of bagels but don’t from Einstein because the app doesn’t allow me to place an order before the day of..Lazercat6384Version: 3.17.0

✓ Needs improvementsI’ve been faithfully going to Einstein’s once a week for over a decade and I was excited for the app to come out, however, it has been a bust. First off my location was not included for well over 2 years after the app came out and the lack of options makes me wonder who has been hired to create this. Do they know the menu, do they always order all foods exactly like they come and assume the rest of the world does too, have they ordered from an app before? Let me point out there are more menu items in store than on your app (ex- pretzel bagels, power bagels…). Some people like more shame at or less shame at or don’t want an iced coffee full of cream and only want a little bit of milk. Do they know lots of apps offer order ahead for a certain time? Just some ideas… hopefully their working on it..LoveMyLifeFriscoVersion: 3.37.0

✓ Buggy app for meI enjoy Einstein bros bagels, but app was unstable for me for the last 2 months maybe. First it would just freeze on checkout loading screen. A few days ago I tried to place an order via Apple Pay, it charged my card but showed payment error in app. Then I checked my transactions in app, there was a purchase. I went to pickup my order and I was told at restaurant that there was no order in my name. So I paid and placed order again at restaurant. Now going to dispute that transaction with my bank. What happened to this app? Before it was good, now I don’t even want to use it as I am not sure will the order go through or not. I can’t even see history of my orders with items. I am using iPhone 15 pro, iOS 17.0.3..Sam.hsnVersion: 4.1.1

✓ Not realityNo curbside pickup available at the location, though the app asks for my car type and color. No way to check in for the not-available curbside. Called, they said they are short staffed and there is no curbside. How about updating the app to reflect reality? My order was incorrect. One of the two sandwiches was a random different selection and there was an additional bagel and cream cheese. Found out there is no was to check my order to see if I paid for the extra bagel. Thanks for the apology alert saying “some items” might not be available. Maybe what I ordered was no longer available, but again, app not in touch with situation on the ground. Offering curbside as a pandemic response, but then not delivering on the promise due to staff shortages and supply chain issues seems like a sad contradiction of blame and accommodation..Danm900Version: 3.36.1

✓ Store-App Connection BustedI ordered through the app, it was accepted, so I drove across town for pickup to find the store closed early and nobody to contact. When I finally talked to an employee, they told me there was nothing they could do and that I had to cancel through the app. There is no way to do this, or to even get a proper receipt (just a lackluster order history section). I went on the website and there is no corporate customer service line either, so I had to fill out a form and it took a week for someone to get back to me to give me a store credit (as opposed to just refunding me). As if I want to try this all over again. Beware if you order through this app, there’s no guarantee the store will have what you order, and you won’t be able to get your money back if they don’t..A5038hVersion: 3.32.0

✓ Please Fix Apple PayFor the past year now, (I’ve been hoping it would be fixed eventually), Apple Pay continues to never work. The check out experience does not seem to be smooth when it comes to payment. Whenever I try to use Apple Pay as a form of payment, no matter which card I use, I receive this error “Oops! Our credit card processor could not approve this transaction based on the information provided. Please check your billing and credit card information and try again.” (There is nothing wrong with my billing or credit card info, this works fine in every other application and these are the same Apple Pay cards I use with all my daily purchases). I would encourage the development team to improve the check out process for the app. On a positive note, everything else seems to work exactly how you’d anticipate it to work. I love the point system and this app allows me to save so much time when I’m trying to get breakfast before work! As a huge fan, I hope to see an update soon that addresses these concerns 🙏🏽.SixtyDangerousVersion: 3.37.0

✓ Do not use!!I tried using the Einstein Bros Bagels app this morning and every time I tried to check out, instead of paying for the items in my cart, the app would load my store card with the amount in my cart! In other words, my store card is loaded with about $32, but I never got to order anything. They take your money and in return you get a loaded store card but no bagels. Great looking app, a little frustrating to use as it needs a lot of clicks to add sandwiches to your cart. But not being able to buy anything in the app and it takes your money and loads your store card is extremely frustrating. Nope! Deleting this app, as soon as I use up the store card balance at the store..Fastzx6rVersion: 4.1.0

✓ Order fails but credit card is chargedI would advise others not to use this app. I have repeatedly had problems submitting orders with this app. 7 times now it has billed my credit card even though the order didn’t go through, often more than once on the same day. And these are not just pending charges, they fully post & show up on my credit card bill. The only way to contact Einstein’s customer service is by messaging them through their website, which worked the first couple times. But now I have 3 charges from the same day when the app kept telling me the order failed because of a problem with the payment system. I messaged Einstein & asked for a refund and got no response. The app not removing the credit card charge after the order fails is extremely poor programming. Combine that with poor customer service to address the problems makes this app a disaster..LC154326Version: 4.1.1

✓ Needs a full menuIt sucked that I had to download an app (rather than go to a website to order) and then sign up for the rewards program before I could order any food. But it sucked even more when I saw that the app didn’t feature the full menu (my gf likes the pizza bagels) so I ended up going to the restaurant anyway to get a pizza bagel. I’m only frustrated because I know it’s possible to do. I can order panera bread straight off their website without making an account and go pick it up in the restaurant. An app is really not necessary to replace a functioning mobile site. Would suggest re-designing the UI either way, it was hard to navigate and the experience didn’t feel effortless or seamless..KirishismVersion: 3.32.0

✓ Great app, minor issuesThis app has a great layout but I have noticed a few bugs. First, if you are placing an order in the app and exit, even for a second or so, it will clear your cart and start you back at step one. This can be extremely irritating especially if you are placing a group order for a bunch of people who have texted you what they want. My cart cleared about 3 times. Second, one of the items on the order was unavailable but not listed as so on the app. I was never informed when I picked up my mobile order that my breakfast sandwich was not in the bag because the store had ran out that morning. By the time I got back and opened opened the to-go bag, I was already 20 minutes away and found that they threw in a bagel with cream cheese as a substitute for my sandwich. It would be awesome if there was some way for the store to update the mobile apps inventory to avoid any issues like this in the future. Overall, the app is designed well and works great when using it. If these bugs can be worked out, it would make the app a whole lot better..J27683/hVersion: 3.19.0

✓ App forces update far too often!I only visit Einstein Bagels once every couple of months, and without fail every time I go up to the counter to pay with my gift card balance using the app, it forces me to update to the newest version. So I have to stand there in line and wait while the new version downloads (using up my wireless data) and people in line behind me are staring at me (or downloading the newest version themselves because they’ve undoubtedly run into the same problem on multiple occasions themselves). Einstein Bros team - please fire your entire app development team if they are going to force users to update every time there is a new version of the app. Not even my banking apps do that, and I know their updates are a lot more important than those of a bagel store app..ATXJayVersion: 3.27.1

✓ FrustratingI hate that you can’t edit anything. Say you are allergic to cheese and want to order a sandwich, and you want no cheese on it, you can’t edit it. The sandwich comes as is. Say, you want to order a box of only plain bagels, nope, you have to only get it “verity” which would be fine if it at least let you choose which verity you want but again, nope. You want a brunch box but you want to substitute a certain type bagel for one you actually want, you can forget it. I get that they want to get rid of ones they don’t sell much but must it be forced on you if you want to take advantage of a deal? They are usually accommodating when you walk in and order. But with this pandemic, I’m taking advantage of mobile ordering when I can to avoid the crowds. But this app is frustrating so I usually avoid ordering on it and just go in person.Lilly2alexVersion: 3.19.0

✓ I love Einstein and bros bagel but.As a college student at (CCU) Coastal carolina University , the Einstein bros bagel shop doesn’t allow the rewards to work , or don’t redeem them. I would love to eat and spend more money at Einstein if I had access to the rewards and point system. The staff at coastal are amazing and they make the food not only good but , presentable. It’s a shame that the Einstein Bros and Bagels doesn’t use their business experience and customer service experience to encourage young college students to eat and be interested in their content and spend more money trying to get free food/ drinks. Point system both benefits the company and the customer as it allows customers to keep coming back and spending tons of money for one single free 20oz beverage..@thomeVersion: 4.0.3

✓ Miss the indoor seatingI used to have a weekly breakfast meeting at Einstines with 4 other guys. Now we have to eat a Penera. I would also go 1 to 2 times to prepare for my Saturday morning Mens bible study. Einstines was always my go-to place whenever I wanted to meet someone for breakfast or lunch. I might be able to do so a little bit when the weather gets better and we can sit outside, but it is not the same. I also have several pictures of my kids eating there when we would drop our car off for service at a nearby station. And I can still picture people enjoying a quick breakfast before sports or heading up the mountain to go skiing. Sometimes the line would be out the door. Anyway, Please consider reopening the lobby for dine in. It is such a big part of my ministry of meeting with people and I have so many fond memories..VolleydaleVersion: 3.35.5

✓ Well Designed butI’ve used the Einstein Brothers app since it came out. Very easy to use and I love the online ordering and skip the line feature. I would have given 5 stars except there is no longer a way to leave a comment on my order. They took it out! I am severely allergic to cow’s milk (PLUS lactose intolerant now). I need my sandwiches without cheese and if there are chocolate chip bagels in a preorder mix of bagels, they need to be bagged separately. (I buy vegan cream cheese, an excellent idea for E. B. to have at their shops.) I will say that when I called my local shop, they kindly took care of my order ahead of time. But I had to call which negates the reason for using the app at all. What happened to the comment section of the order? I’m hoping, if they put it back in, that I can change my review to 5 stars. Other than this one issue, they deserve it..G0dzillasRusVersion: 3.17.3

✓ Love the bagels, kinda hate the app.My daughter has lots of food allergies and one thing we love about most online ordering apps is that we have lots of ways to customize orders. Your app does not, which is frustrating. We can’t get rid of spreads on sandwiches, or even write in no cheese or butter(of which she will immediately start throwing up when ingested, as well as break out in hives). So as much as we(including her) LOVE your bagels, we don’t often eat here. As a busy mom and teacher, I usually don’t have time in the mornings to stop, get everyone out, and go through an order line, then wait. I would be going here so often if I was just able to write in what NOT to put on her sandwiches..WholockMommyVersion: 3.37.1

✓ Great bagels and employeesLove this place! On March 22, 2023. I visited the store to pick up some bagels for my nieces to have for breakfast since their mom, my sister has just gotten home from the hospital. Bianca was so kind as I was telling her a little about what our family, specifically my nieces are doing such a wonderful job caring for their mom that I wanted to pick them up some food around their area so they didn’t have to worry about skipping breakfast or lunch. I went to pay for their bagels and smear, and Bianca told me not to worry about paying her that she would take care of it. It literally brought me to tears. Her kindness and compassion blew me away! Thank you again, Bianca! 💕.Cusi3Version: 4.0.4

✓ Pointless AppThis app is pointless. Literally just a menu and a bank for Einstein only Funds. I get that you can order ahead with the app but you have to use preloaded funds and there’s not an exact amount you can add. Only multiples of $5. Which means you’re giving Einstein funds to hold that you might not use for forever if you aren’t a regular. It’s be nice if you could pay for the exact amount with a card just like EVERY OTHER PLACE! Also they have a rewards system but it won’t apply to your order in app, only in store. Which defeats the purpose of having a rewards system and trying to order ahead. Basically if you want to use your points or rewards and not give Enateins funds to hold. You can’t order a head. You have to go to the store. Wait in line ,( defeats ways around a pandemic) have them scan your reward, and pay for it there. Again no sense in having this app if that’s the only way all the perks work.....Tsap06Version: 3.19.3

✓ Worst app for food ordering I’ve ever usedFirstly, I had issues where it was billing the wrong credit card. I tried reaching out many times to support and they did nothing. Secondly, online orders don’t sync well at all with in-store orders. The past 2 times I came in, the system printed out a receipt, but the screens never showed the order. I waited for an hour and a half and asked 3 times for my order to be checked on and they just couldn’t find it, except for the receipt which mysteriously printed Update: I took a break from einsteins for about a year to see if anything was better. It seems their app has done absolutely nothing to improve. They don’t prioritize their online orders. I placed my order on the app, drove 15 minutes to pick it up, waited in line to ask when it would be ready and I was told “it should be ready soon”. I then proceeded to watch the person behind me place their order and get their order, and then I still had to wait another 10 mins before mine was ready. Don’t use this app unless you feel like waiting 45-60 minutes when you could otherwise just order in person and get your stuff faster.MutmackinsonVersion: 3.37.0

✓ It works, but needs updating.So many other apps out here allow you to customize every aspect of your order and reflect the same choices you can make at the register. This app falls short. When choosing a sandwich you can only change the bagel and egg type. There are no options for topping changes or additions. I’d like to see options for all the choices available such as spreads, proteins, toppings like avocado etc. There are times I choose a different option like Panera simply because other shops like Panera allow me to custom everything. My other option is to order in person to get the meal I want and wait in line to do it. My local shop gets very busy, just not worth the wait..KumasaiDVersion: 3.31.0

✓ Missing key ordering featuresThere are some cool things on here, but they really missed key opportunities when creating an online ordering + loyalty app. 1. Nowhere can I find my in-progress order - once I place my order, it says “ready in 10-15”, but once I click away from that screen, I can’t go back to any of find my previous orders. There’s a rewards page, which shows how much I paid, but no order details or say if it’s still in progress or ready 2. No “help” or customer service - When I discovered that I couldn’t look at my in progress order, I tried to find somewhere to give feedback, and apparently the App Store is the only place to do that. FAQs only get you so far. Your app/loyalty management service is doing you a disservice (check out Merkle if you need a loyalty revamp). If you just… don’t take feedback, that’s bad for your brand. My order was also incorrect and didn’t realize til I got home. Where do I go for that? Here is the only place, I guess. Not super happy about that. 3. Incomplete menu = money grab - they conveniently don’t have a side (1 or 2oz) size of shmear. If you want any cream cheese on the side, you have to buy a tub for $4+. The image is also misleading where it looks like a side and the description doesn’t call out that it’s a tub until it’s in your cart. Hoping for improvements soon as I generally enjoy this brand, but these things make it really annoying. Keep up with the times..H0wN0wBr0wnC0w00Version: 3.32.0

✓ Not a fan of the appThe bagels? Yummy. But I don’t like the app. This was my first time using it, and I wasn’t thrilled. I don’t like how your cart gets cleared even if you leave for a minute to see if your husband wanted to order something too, I don’t like you can’t see your order after it’s placed, I don’t like you cannot customize such as no tomato, no onion etc. I don’t like how it doesn’t give info on the eggs - are these scrambled eggs? Fried? I get cage free but how are they prepared? I went to write a review on the app through the pop up it gave and the website glitched. I like to order through the apps because if I’m not thoroughly familiar with someplace, it makes it easier for me. I went into the store once and felt rushed and not prepared. Please fix the issues! I also didn’t even get an email confirming my order and yup my card was charged..EmarieexVersion: 3.26.0

✓ Very basicI used to work for Einstein. I remember hearing the customers complain all the time about the app. Now that I am a customer, I totally understand. I really wish there was a way to customize the items in more detail. 5 pumps of caramel in my cold brew is too sweet but instead of customizing this in the app, I have to call the store. I also didn’t see an option to have my bagel open faced, nor did I see the option to purchase a small order of cream cheese on the side. I would just go into the store and order, but ordering via mobile app is the only way to take advantage of the perks. I have to decide if I want something for free, but not quite the way I like it, if I want to be the person to call the store with a mouthful of customizations, or if I just want to pay full price and get what I want made the way I want it. Y’all can do better..Nametaken06Version: 3.37.1

✓ No curbside pickup even if they say there isI have used the app 3 times, each time pre-paying and selecting curbside pickup. Not only is there no curbside pickup, but I had to wait in line to get my order. Defeats the purpose of ordering and paying ahead of time. The staff inside were surly and reluctantly let me take my order. On top of that, there was some indication that my credit card had been charged 106 dollars, and after a heart attack, it disappeared only to re-surface later attached to some other number-not my credit card. There is no point is using the app if you have to go inside and wait anyway even though there might be 1 or 2 other people transacting business. I thought of going to get the Monday bagel special today and realized I would have to go inside and wait in line despite the app, so I did not go. I am searching for a new bagel place!.MunsenheimerVersion: 3.15.0

✓ Error message 2x, not refundedTried using this app twice for pick up. Once on 9/27 and once today 10/23. Both times received an error, but my card was still charged. Was told it would pend but drop off. This did not happen. Attempted to contact their corporate via email and got no response. Had to go through my bank to reverse the charge. Will say the staff was wonderful I store on the second order. Showed them my statements from the first time, so they made the order and comped it so I didn’t have to do the refund process again. I was told I was the second order of the day who had this issue and they said they’ve been getting complaints about this for weeks. Will never use this app again. It’s a nightmare..Bzyana35Version: 4.1.1

✓ Liked it at first, but doesn’t work half the timeWhen I first downloaded the app, it worked perfectly. I was able to order ahead with zero issues and by the time I’d get to the store, it would already be on the shelf. The last month or so, it’s been awful. I’m constantly experiencing the app take forever to load, multiple errors when processing payments so it takes the money out of my account but the store isn’t receiving the order so I have to reorder it again and monitor that the first charge drops off. Also, I’ve noticed that when errors do occur and I’m able to get my food via the mobile app, my points don’t increase like they’re supposed to. I’m honestly debating on just deleting the app and going inside to order or just pick another breakfast place in the area that’s more convenient with online ordering..MorganDarling27Version: 4.1.1

✓ Not Ready For Prime TimeI was encouraged to download the app because I am a points member. So downloaded the app and everything seem to be working fine. I even placed an order on it I even put money on the rewards card. On the App I specified I wanted curbside service. So when I got to the store there was no curbside parking but there was a line around the building for drive thru. I didn’t know what to do. So I got in line with everybody else for the drive-thru. What good was the app when I still had to stay in line? It appears that the app only benefits the company. After being in the drive thru for 15 minutes I got to the call box told then my name, waited another few minutes, got to the window and handed my order. I could have just come up to drive through like I’ve done for years. Didn’t need the app. App not very organized it needs way more development. The app for Einstein bagels may not be ready for prime time at this point..WarmedVersion: 3.15.0

✓ Why is this app so hard to use?I have several complaints about this app. 1-it requires me to use my rewards when ordering. I often order bagels for work and would like the option not to use rewards for these orders. 2- I cannot have multiple payment methods. I would like to have several cards loaded to the account and just select which card I would like to use for payment. I would like the option to have a personal card stored for my personal orders and I work hard stored for work orders. Every time I go to order it requires me to add a new card if I’m using a different form of payment. Super annoying! 3-when placing orders it uses more points than I have requested. If I select a reward later I will go back and look at the account and it has been deducted three times. It’s taking points for things I haven’t even gotten. These are some major glitches on the app. Super frustrating to use..MissblipVersion: 3.34.0

Einstein Bros Bagels works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Einstein Bros Bagels.