- 87.5LEGITIMACY SCORE
- 88.0SAFETY SCORE
- 4+CONTENT RATING
- FreePRICE
Wheels | Private Rentals App Complaints & User Negative Comments 2024
Wheels | Private Rentals app received 62 complaints, negative comments and reviews by users. Have you ever had a bad experience using Wheels | Private Rentals? Can you share your negative thoughts about wheels | private rentals?
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Wheels | Private Rentals for Negative User Reviews
✓ Feels like I got scammed.My friends and I used these bikes to get around in Downtown Austin. We all went to the same destination but somehow I was charged about 4x more than them, triggering the automatic reload (which of course is switched on by default). They only have customer service via a form on their app. In the app, it doesn’t even say how much the rides cost and I tried to get a receipt but it says my account doesn’t have an email listed (have to have an email to start the account so that’s not true.) I’m really disappointed. Not to mention they slowed down the bike near UT because it’s a no ride zone and I was stuck using my feet to push myself through a busy intersection to get out of the no ride zone..Version: 1.44.0
✓ HorribleMy friends and I had a reservation at a restaurant about 1.1 miles away. We thought “let’s just take the bikes there”. What a horrible decision. We spent 20 minutes after arriving trying to end our ride in their “designated parking zones”, but yet the app wasn’t allowing us to end our ride while it kept charging us. The app said we weren’t in the parking zone even though we were. We thought “it’s OK, we’ll contact their support to get this resolved” WRONG. Phone number, nowhere to be found. The email ticket system, which is non-existent, had to double reply to get a response. When I finally got a response, their brain-dead support was giving us copy and paste replies. You have a better chance of getting a real response from the bike than you would from their support..Version: 1.44.0
✓ Charged me for more time than I used itLiterally took a 5 minute trip and it charged me for 20 mins and thought I did a 31km journey! Absolute joke - and terrible customer messaging service.Version: 1.44.0
✓ Battery and software problemsThere were about ten bikes lined up down the block from my downtown Austin apartment. I figured they must all have just been charged and dropped off… wrong. We activated 5 or 6 bikes to find a second bike that had close to half a charge. Even with two bars of battery, once you get going the charge drops way down. The bikes barely had enough power to make it over a gentle hill. After two blocks one of he bikes stoped working, so we found another. After a mile and a half, the replacement bike stopped working. That left my Partner on foot while I went looking for another replacement. None were to be found, so we decided to give up. I parked my bike and swiped to end the ride, but the app froze, it took me about three minutes to get the app to end the ride. The app clocked 19 minutes and a distance of 3 plus miles for $8. In fact I had actually traveled 1.5, ridden under 10 minutes, and wasted 8 minutes on battery and software issues. I’ll stick with a scooter next time. Faster, more reliable, more fun and less frustration. Just my first and last experience with wheels..Version: 1.41.1
✓ Waste of time and moneyMaximum speed 8mph and helmet wouldn’t fit back in, complete RUBBISH.Version: 1.41.1
✓ Garbage. Do not useUsed one of these bikes in Oahu to get to a boat ride in the morning. The app wouldn’t let me and my partner park the bikes because they were in “no parking zones”. There was also no map within the app that showed us where we could park. We rode around for 20minutes trying to find a spot where the app would let us park (including designated bike parking areas in Oahu). Finally, my partner was able to get her bike to end ride but in the EXACT SAME LOCATION, I wasn’t able to do the same. Had to end up leaving the bike running because I wasn’t able to park and was about to miss my boat ride. Total charge: $65 usd for a bike ride that was supposed to be 20minutes..Version: 1.44.1
✓ App Won’t WorkOnly works maybe once every 3 days. The rest of the time there are no bikes available in the city according to the app. If you do find one and try to unlock it the app will come back with something about the bike being offline. They also turn off all bikes after 10 pm as they are always offline, city wide, at 10 sharp. This is super inconvenient if you are just trying to get home fast after work. I have written customer service twice and only ever got the automated response. Fun idea if it worked. Update I have now been locked out of my account because the app crashed during a ride and I was unable to to take a picture. I am not being charged a fee for this and unable to ride until I go through EVERY bike in Dallas track down this random one bike and take a picture. Even though it was their error that caused it. I have had to call my bank for new cards because of them. DO NOT DOWNLOAD.Version: 1.1.0
✓ Fun with complicationsThe ride is fun, easy to start, even easy to see where you can START your ride (location of parked scooters). Getting the ride to stop is the hard part. Parking is strange and very limited. I end up having to walk about 2 miles to get where I was going because scooter parking areas are so limited. This is a bad feeling considering I have picked up a scooter from a “no-parking” zone in a homeless camp. I tried to park in front of my resort hotel but the app didn’t like it. People were literally waiting for me to get off so they could ride. I’m too old and fat to walk 2 miles every time I want to get somewhere on one of these. If parking gets fixed I’ll be a near daily driver while in Hawaii..Version: 1.44.0
✓ TransparencyThey lack. No where does it show cost per use. Rented two of these which was fun, but one had no power a few minutes in and while we stopped to figure this all out, we were being charged. Couldn't turn off the service so it kept charging until gps worked. My gps stated 3.2 miles while theirs showed over 13 miles, although I was at the park next door. Felt like a scam and warn against others using this overly priced, non maintained piece of s that charged me $50 for their fake 13 miles and time used trying to figure out this mess. The downsides to this far outweigh the upside. Don't believe me yet? Take a look at their 6 page terms before accepting. There's NO representative to call and email is the only contact"we will get back to you". If anything goes wrong here your in a world of h. Stay far, far away. Your better off using your feet than putting money behind this company and it's horrible shady way of business. You've been warned..Version: 1.44.0
✓ Terrible experienceTerrible experience. Three bikes dead. One finally seemed to work and died after two mins..Version: 1.41.1
✓ Scam - bike locks up and charge you time lockedContact: “Better Business Bureau Scam Tracker” Update: Customer service “Felicia” responds 2 days after I called for support while the bike was frozen and miles away! Great job of following up while customers are in need of help! WARNING - This is a Scam operation with a Fake customer service rep! DO NOT BE LEFT STRANDED — - - - - - - - - At first it was working but then all of a sudden it locked up and I couldn’t move it and I was dragging it until I could finally connect to their extremely rude “Answering service” who was so nasty and yelled at me saying there is “NO LOCATION FOR HONOLULU” yet I am using it in Honolulu and regret it. While I’m on the line with this rude person, I am being charged and they charged me multiple times then credited it then multiple times and credited it. But never responded or refunded the time that they scammed me while the bike was locked up and frozen inexplicably. Do Not Use because you could be miles away from where they will force you to park and you’ll have to drag it back while being charged! Pure scam.Version: 1.41.1
✓ Not impressedThis bike was located in the bike free zone & I had no idea!!! Wheels activated & than would not allow me to proceed. I had to walk 20 minutes with the bike & park it in the parking zone. Never again!!!.Version: 1.15.0
✓ Scam!Looked easy but it wasn’t! We were not able to end the ride. There were no locations provided on the maps. Kept on saying no parking zone. The site mentioned “check the maps below for the parking areas” guess what no maps were provided. Finally we just had to leave them very far from where we actually wanted. We tried different bicycle stands, places away from the buildings and what not! Never doing it again..Version: 1.44.1
✓ Bike Completely Shut off and kept Charging me!App works great! Bike doesn’t 👎🏼 I understand that I’m not allowed to park in a no parking zone. It physically won’t stop. After about a minute leaving the bike alone, the bike turned right off. No warning. The battery was half full and yet nothing was working. Lights were completely off. Since I was in a no parking zone I had to walk about half a mile to the nearest zone. This caused me to be charged way more than it should’ve been. How are you going to charge me for carrying the bike because the wheel was locked and everything was shut off in a no parking zone? I would like my money back for getting charged on a ride I never went on..Version: 1.44.1
✓ SCAMI went into downtown and picked up 2 bikes in 1 hour of searching, that being because most of them are inside peoples’ apartments locked up, never to be seen again. Despite that, the 2 bikes I did drop off I had no problems with.. until later that day I checked the app the get ready to go find some more when I discovered that I was kicked out of being an employer (with no notice or readon) and when I repeatedly uninstalled and reinstalled the app hoping to get back in, it would not let me return to being an employer, meaning the few dollars I made in the hour of looking seemed to just vanish from thin air. HORRIBLE APP, hopefully no one uses it ever again..Version: 1.22.0
✓ Don’t ride!!This app and ride share service is terrible! There is no way in the app to navigate to a stop, and the map it directs you to is not detailed enough to give even street names. So you have to pay while you open another app to navigate you to the stop. I prepaid and our ride took longer than we anticipated and then it locked up the bike when we had to stop to further out where we were. No way to back up and add more money or do anything. But the date kept going up. Had to drag the bike a half mile to end the ride!!.Version: 1.44.0
✓ Horrible app/ customer service is a joke.App is buggy. Takes forever to end a ride. And i got on one bike and it died out of no where before i could even take off. The app wanted me to turn bike on but I couldn’t. So there was an option to click “cant ride bike” i clicked it and it ended the ride. When i went to get on another bike it tells me “unable to ride please end current ride” i was sitting out side in the dark for 30 mins trying to call customer service and it just ask me to leave a voice mail and email. The “Help” menu doesn’t help. I see why Lime and bird are so successful plus wheels charged me $3.29 just to ride for a few seconds because the bike wheels where messed up. This company is a joke.Version: 1.22.0
✓ Wheels ExperiencesI have given wheels a fair shot I have had about 10 very terrible experiences in one day. First off some of the bikes did not work at all, so I was charged an activation fee for a vehicle that didn’t work, this happened more than once. Second off, I had great service and the app would bug out like crazy everytime I tried to end it so I would spend 5+ minutes restarting the app to try and end the ride. Third, the customer service did not make any attempt to help when contacted there was many excuses and long hold periods. Overall unreliable, shady, and poor quality aswell as service. As a person who uses many forms of public transport I recommend Lime, Link, or Spin but Wheels falls far below the standards of ride, app experience, and support..Version: 1.39.0
✓ SAVE YOUR MONEY. DO NOT USE.I wish I could give this 0 stars. Please don’t end up like my boyfriend and I did, save your time and money. 1. The app doesn’t tell you when you’re in a red zone, instead- it just casually shuts the bike down, causing you to have no other choice but to WALK IT, out of the red zone that continues to add more red zones as you walk out of it. OH and let me add, you HAVE to remove it from the zone in order to park it and IT CHARGES YOU THE WHOLE TIME. 2. THEY HAVE NO CUSTOMER SERVICE TEAM. I called the number on the wheels and they told me they would call me back 3 times I called and never did. I know it looks like fun, but please just use the electronic scooters available, save your money and don’t let this company scam you..Version: 1.38.0
✓ Request forbidden for overseas numberDenies overseas phone numbers with request failed forbidden (403) error.Version: 1.44.1
✓ Terrible Apps - huge security concern - totally incompetent Customer Support !!!Apps won’t allow you to delete your credit card information, so I added a card I am planning to cancel soon and opened a support case to delete my card I am keeping. Customer support came back and told me my account is retired. When I submitted screenshots proving that I actually was able to do 2 steps authentication and have 2 credit cards in their system they came back claiming that the newly added Credit Card is flagged as fraudulent and they cannot execute my request to delete the credit card I am trying to protect against such crappy apps as Wheels one is. Really scary:-( Stay away from this service!!!.Version: 1.1.0
✓ Horrible Customer ServiceI rented one of these things on a monthly basis and what they gave me was a piece of crap that had 2100 miles on it and has been beat to death…prior to my taking possession of this heap it had obviously been crashed, the brakes don’t work well…looks like it has been run over…the battery won’t hold a charge the wheels don't hold air…I’ve called customer service every single day since I took possession I have heard back from them that once I have written a review on their end of ride check out list and it has not been good at all not once… I’ve heard nothing back absolutely nothing…This has been a colossal waste of time and money it has been so frustrating that I wish that I could just throw the thing in the garbage but that can’t happen… What can happen is me going to the pick up location tomorrow and politely asking for a new on they can forget my renewing any contract whatsoever and that I will review them every single chance I get…oh and a report to the BBB…stay away from this company, it is awful….Version: 1.37.0
✓ Poorly made app bikes work goodThey had the free ride promotion and I tried to unlock a bike and it wouldn’t let me because apparently it said my card information is incorrect or not available it didn’t let me use the bike so I have an additional phone from the government hopefully they have another free ride promotion because free rides are the best especially when you use to riding the bike all the time and have no vehicle I can’t drive legally so this helps me feel relief that I don’t need my car to be happy 😊 I really would like to buy a electric bike or scooter in the future to zip on the sidewalk and it’s a lot safer than automobiles lol 😂 please keep it on when free rides I’ll change my review as soon as it works for me :).Version: 1.0.34
✓ 1 star is too manyI download the app and starting riding one of the “bikes” in the border of Culver City and Santa Monica. It was not fun (slow and uncomfortable) but I needed to get somewhere in Santa Monica so I kept riding for maybe 2 or 3 miles. The battery of the thing died on the way so I decided to just park it with some Bird scooter nearby. EXCEPT on the app it said I was in a “restricted area” and was not allowed to park in the area (Santa Monica). In order to end the ride and stop being charged and I had to drag the heavy thing for almost 2 miles back to Culver City (took me more than 30 minutes) and at the end I was charged for my “time” with the bike. One star is too many, don’t download, this it is not worth it and I’ll make sure to tell all my friends this is terrible and there are way better options out there.Version: 1.20.0
✓ 👎👎👎Spend 19 minutes trying to end my rideI Was ridding the bike for 7 minutes to get to my work and then spent 19 minutes trying to end my ride but the app claimed it was a no parking zone, when I did move to another location it still didn't end my ride because it said there was a no parking zone but it had all of West Hollywood highlighted as a no parking zone and that's where I found the wheels. I have used wheels few times times in this area and location and all the time I had an issue to unlock and finish but today had different experience, Got charged for 26 minute ride. They really needs to be a better way to contact for help and the app needs to have more features/improvement so if things like this happen you can still end the ride and not continuously get charged just because it won't end the ride. I am gonna uninstall this app and strongly recommend to don’t use it..Version: 1.0.59
✓ Transporter function is terribleI downloaded this to try to make a few bucks on the side picking up bikes and driving them to hubs. Of about 12 spots on the map I visited, only 2 had actual bikes I could find to pick up. The other 10 were either nowhere to be found, or likely in someone’s yard or garage. Not Wheels’ fault, but what was definitely their fault was that the app WOULDNT PAY ME when it came time to drop off the bike. It said I was in the wrong place (I wasn’t) and that it couldn’t complete payout. Really??? AFTER I do the work for you, the app breaks? Also I couldn’t upload more than one picture into my complaint. If this company’s model depends on the bikes being picked up and moved around by transporters, they’re gonna have to do a lot better..Version: 1.0.55
✓ Bike wont end!!!There is no end Botton i keep pushing it and it wont end i need to contact my cc company this is insane!! I took it for 3 min its now 7 min ans still counting!! How do i get help!!!.Version: 1.35.0
✓ Took our money!! Over $60 for 1 ride.We were honestly super excited about these new scooters..... Until my boyfriend and I were both overcharged for rides that we were unable to end because the app was so glitchy. I was charged $8 for a ride I didn’t go on and my boyfriend was charged $53!! We reached out to the support team MULTIPLE TIMES via email with absolutely no response. We are continuously in loops of the auto responses and someone saying they’ll “forward it to their support team.” PLEASE give us our money back. It’s been almost a month and such a headache. I understand it’s a start up and they probably have a small team but this should be top priority. You can’t just take people’s money with no support team or willingness to help..Version: 1.0.36
✓ Extra paymentsI’ve noticed that although I’ve already paid $15 for rides they also charge me a dollar to unlock. This normally isn’t a big deal; however, it doesn’t only subtract it from what I have paid in advance but charges it straight to my card. So the app has charged me an extra 3 dollars on top of what I’ve already paid. Is this a bug or just how the app runs. Why doesn’t it just subtract it from my balance within the app rather then take extra payments from my card. Please fix this..Version: 1.14.0
✓ No ride or park zonesI work in downtown Cleveland and came outside of work tonight and there was a wheels bike parked outside of my office. Downloaded the app added my card and had to ride 5 blocks over to meet my husband who was stuck in traffic. (Go Browns) I jump on it’s working great and I’m having fun. Within 1 minute it stopped working so I hit the power button on my app. Tells me I’m in a safety zone. Long story short it took me 15 minutes to kick push this bike to a safe place to park. I feel like I was totally ripped off. Make sure when u get on u are aware of the location or the bike will stop working in no drive zones. I paid five dollars to freeze in 36 degree weather to push the scooter like a skateboard for 15 minutes..... not happy at all....Version: 1.3.1
✓ What happened?I loved these bikes and app. Always use them when I come down to the beach, but the last few times I use the app, it keeps locking/stopping the bike from going because my location on the app is incorrect. I’ll be in a proper and allowed location to ride in but the app recognizes me as being somewhere else and won’t let me ride. Took the bike to an allowed riding /parking area but the app refused to let me end the ride because I was not in an allowed riding/parking area because the app had my location incorrect. Tried pushed the bike for almost half an hour trying to end the ride until it finally forced me out of the ride on its own. Horrible experience and it was the biggest inconvenience ever.Version: 1.25.0
✓ Bad appIt doesn’t verify emails. There is no way to complain about a ride. The app doesn’t show the battery levels of the scooters..Version: 1.25.0
✓ Don’t download this app.I normally only use this service to travel to and from work. So a lot!!! I can’t remember the last time I got a fully working bike. They either have a strange clicking noise or no battery or a loose wheel, no foot petals or some other random damage. Plus there is no way of knowing if it has charge before you pay to unlock them (ridiculous). I’ve been stranded with a bike that randomly stopped working in the middle of no where wIth no other bikes around. Needles to say this app is completely unreliable. Also costumer service is the hardest thing to get in contact with. So if you don’t like throwing money away just delete this app and use another one..Version: 1.27.0
✓ Company will put your life at riskI was excited to try this company just like many others. Unfortunately there’s not enough reviews when it comes to the customer service of this company. First off the battery on their bikes is terrible. The battery will last you about 1 hour if you’re lucky. They then want to charge you a fee to replace the bike for another one which is just as bad as the first one. My bike was unfortunately stolen and well this company doesn’t even have a phone number you can reach only email.... so be ready to get an answer after three days or more. I waited on the cops that night and they basically told me that I needed to get the value of the bike from the company in order for me to be able to make a police report. The company after responding 5 days later completely dismissed that. They instead sent me the location of where the bike was at and told me to go retrieve it. They wanted me to put my life at risk to get this rental back. The location was at a projects.... what was I suppose to do? Knock on every apartment till I found the bike? The company as a whole are callous towards their customers. I don’t want anyone else going through the experience I went through which is why I’m speaking up. Thank you for reading..Version: 1.27.0
✓ Charged for ride I never took.Never had any bad experience with any app till this one you charged me 8.54 for a 26min ride I never took never responded back to give me my obvious refund back it’s either one or two things you guys play dumb and don’t ever pay anyone back or you just have really bad customer services either way I will never be using this app or your services ever again if it means so much and you guys are that desperate you can keep the 8.54. These guys are crooks and even after they charge you for a ride they will later charge you for the supposed 5 dollar charge for not parking your bike properly after they charged me already so they hit you with hidden charges later..Version: 1.22.0
✓ Charges you monthly automaticallyI downloaded this app while I was outta town an thought it would be fun but honestly I recommend lime bike or bird app this app charged me $5 to ride the bike for 2 literal minutes on top of that I noticed they started charging me $5 monthly when I never signed up for any monthly charges at all I am currently trying to cancel my subscription but they make it to where you have to send a ticket to them and wait for a response there is nowhere you can automatically cancel your subscription DON’T DOWNLOAD THIS APP they will take your money!!.Version: 1.41.1
✓ Awful choice for monthly electric scooter rental in San DiegoI would say that the customer service is horrendous but that would imply that they have customer service. They don’t. There is absolutely no way you can call when you have a problem and you have to wait for email exchanges from somebody if you’re lucky to get a response at all. When I went to the shop in San Diego to pick up the bike, there was no obvious storefront no door to knock on and despite having filled out the arrival form, no one showed up for about 20 minutes to greet me and hand me the bike. Of course I couldn’t call anybody to find out what was going on. Two days before my rental ended, they locked me out so I couldn’t use it anymore and sent a guy to come pick it up on the wrong day. The guy picked it up was nice enough. Don’t use this company for a monthly rental. You’ll be very sorry you did..Version: 1.34.0
✓ Terrible ExperienceWe just rented 2 bikes and road them about a mile from where we are staying. We stopped and ended our ride with the intent to get back on and ride back to our hotel about 10 minutes later (the app did NOT notify us we were in a NO PARKING ZONE). When we got back on the bikes, it let us start our ride, and started charging us. The back wheel on the bikes were locked and we could not get them to go. We tried to end the ride and even though we were in the same place that we ended the ride the first time, it said “Unable to end ride in no parking zones”. The bikes have a URL listed that you can supposedly see the map of the these no park zones and of course it doesn’t work (it says no website found and yes we typed it correctly). I am currently 7 months pregnant and had to carry this bike to a place where I could get it to start or end my ride (again we don’t know how far we need to go because we don’t have access to the website that they said has the no parking zones). We called support and they took my info and said a rep would call me at *some point* and to stay by the bikes. That was hours ago and no one has reached out to us. It’s a good thing we were only a mile away from our hotel because we had to walk back. Needless to say it was a terrible experience..Version: 1.44.0
✓ App doesn’t work“Code Request Error - Rate limit exceeded” when you try to sign up..Version: 1.44.0
✓ Cannot sign up. Text of code never received.Cannot sign up. Text of code never received..Version: 1.14.0
✓ Couldn’t end journeyBike journey wouldn’t end for 5 minutes. Slide to end wasn’t working. Had to slide it ridiculously slow to stop it. Apart from that it was great.Version: 1.26.0
✓ Fun ride but app doesn’t let you know where parking zones areI recently too a wheels to ride to dinner to avoid my car today. The bike it myself was fine for the most part , brakes were pretty worn down but in LA it’s not like you’re going 50. The issue arose when I got to my destination and told that I was in a no parking zone This is perfectly reasonable except that the app doesn’t show you where any nearby parking zones are so instead of ending my ride within let’s say five minutes of me looking for a place to park it cost me another 15 minutes of wandering around hoping to find a parking zone and ultimately I had to uninstall the app and I hope that I don’t get charged as the ride was never truly ended I understand that a lot of parts of Los Angeles don’t allow these types of machines and that’s fine but as a casual user I don’t exactly know the hardlines where Beverly Hills starts and ends The fact that the app doesn’t point you in a direction to facilitate you ending it right it’s completely ridiculous.Version: 1.0.62
✓ Double the time to find parking areaCould not parked until found a place 6-7 more minutes.Version: 1.0.67
✓ GarbageThey keep stopping and going they’re garbage.Version: 1.36.0
✓ Not what expectedNot what I expected at all, first of you can’t even enjoy them properly at all. Secondly it keeps count of your minutes which makes it even worst , price wasn’t bad on the last attempt on a so called easy to use System. I had called the number from the bank statement which has changed recently, find it odd how they changed that most likely due to high volume complaints. The app charged me a hidden fee of unlocking the app plus the first two attempt it didn’t want to turn on, yet have heard back from them to take off the charge. Next time I’ll support a local bike shop instead of going this easy route .. sadly..Version: 1.41.1
✓ DO NOT RENT THIS COMPANYDo NOT RENT THIS COMPANY, the customer service is horrible when the bike malfunctions they still expect you to pay even though you may not even be using the account you can never reach any decision makers and their allowed locations are racist they will not let you park bike in the Historic Overtown ( considered the hood) no notifications as that fact. When you complain they just give you the run around and treat you like you trying to steal from them their services etc not a good company they still have yet to give me back my money after several attempts at reaching out to have this issue resolved. Horrible company.Version: 1.14.0
✓ Horrendous. Use something else. ANYTHING ELSE!I have attempted to use Wheels twice without success. Both times, there was something wrong with the bikes and I could not ride them. When I tried to end the rides, I was unable to because I was constantly getting a message that said I was in a no parking zone. Even if I moved the scooter to the correct zone, I still got this message. I finally let turned off the bike and left it. It ended up timing out my ride and charging me both times. I have yet to receive refunds. There is very little help when you are actually on a ride. Very hard to get in touch with anyone at the company. This is a sham and I have no doubt that they will go under, especially given the amount of competition they have. Please go away, Wheels!.Version: 1.0.57
✓ NFThe app did not accept my mobile number Never even able to try it.Version: 1.44.1
✓ Cannot use the appI have downloaded the app and added my number to have the code sent but it never gets sent. I have hit the resend button a number of times with long gaps in between but still no code. I have even deleted the app, downloaded it again and still no code sent! I have tried with a 0 before my number and without. Useless!.Version: 1.12.0
✓ Ride won’t end, scammingSo I took the wheels to go home, like 5 mins. Got to my spot and tried to stop the ride and it won’t stop. Now it’s racking up like 40 mins because the app won’t stop the ride. I tried to everything. Slide the simple arrow to end ride and it slides over but no stop. I’ve been trying to end this for like 30 mins, nothing. It’s still going as I write this even though I’m in my place, parked the bike, tried to end the ride I’m the app, and turned it off. Don’t use this if you want a simple ride. I’m just hoping the customer support is decent and they will reimburse..Version: 1.41.1
✓ KEEPS TAKING MY MONEYSo I recently started riding “Wheels” and for starters, they are pretty fun. Although, it keeps charging my card when I am using my friends card. I even tried locking my card so that it would stop charging but it still kept taking money out of my card. I also tried making a new account to use a different card, but the app still ends up taking money out of my own card instead of the other card that I associated with the new account! I can’t even change my card info because of how there are no settings! Once you open settings, there is just a blank white screen! This app needs so much improvement and needs to stop taking money out of my card..Version: 1.0.34
✓ Ruined my dayCan’t believe how bad this experience was. The app, once you’re riding, doesn’t show you where the dropoff locations are - the time it takes to memorize the address, plug it into your browser, find the local hotels, then plug these into google maps adds 10 minutes. Worst of all, my bike died 10 blocks from the nearest dropoff, and I had to carry it there so I could end the ride. 40 minutes carrying an ebike and I was paying for it the whole time. And then I was further from my hotel than when I started!! $75 for screwing an entire half day in Hawai’i with my son (who got to watch dad lose his mind for an hour)..Version: 1.43.0
✓ Stopped working after 500 yardsRubbish.Version: 1.44.0
✓ Worst experienceWas ridding the bike for 5 minutes to get to my car and then spent 25 minutes trying to end my ride but the app claimed it was a no parking zone, when I did move to another location it still didn’t end my ride because it said there was a no parking zone but it had all of West Hollywood highlighted as a no parking zone and that’s where I found the wheels. I have used wheels many times in this area and location and never had an issue until today. Got charged for a 31 minute ride. I called the 888 number while this was going on and got no response. There really needs to be a better way to contact for help and the app needs to have more features so if things like this happen you can still end the ride and not continuously get charged just because it won’t end the ride..Version: 1.0.55
✓ Risky for first-time ridersAfter paying to use the bike and turning it on, I picked up the bike by the handle bars to orient it ob the path. BIG MISTAKE. The bike started throttling and getting out of control for me, moving around and having a life of its own. Then I realized that twisting the handle bars throttle the whole bike, propelling it to move. Even though I read the sticker that says that it goes when you twist the handle bar, it was not intuitive to me and how else was I supposed to re-position the bike manually without lifting up by the handle bars? I had to deliberately lift up the bike by the middle crossbar which was inconvenient for me. This was a lesson learned and was scary for me..Version: 1.8.0
✓ Tire flattened!Tire went flat about halfway through.Version: 1.15.0
✓ Ride would not shut offI parked my bike and repeatedly tried to end the ride on the app. It would not work. I eventually had to leave the bike because it was pouring rain and I was freezing. I finally got the app to shut off when I was in my car and turned my phone off. This was a good five minutes after I left the bike. As a result I did not get to take a photo of the bike and its location. Turning it off was very frustrating and it will deture me from using it in the future.Version: 1.31.0
✓ Over chargedThe bike stop when I stop to take a pictures of the beach and had to walk the bike to a designated stop point over charged my card because time would not stop after ride ended app wouldn’t let me slide to end ride smh what a rip off I want my money back i didnt even get to drive 23$ worth of minutes I would not recommend at all because if you stop at non placing point where your bike is can not be placed it will not let you end the ride instead you have to pick up the motor bike and walk it to the spot while still charging your card wth And customer service number on bike just tell you leave voicemail wth while still charging me and my fiancé 23 buck.Version: 1.44.0
✓ Fun but parking confusingIt didn’t really explain that you have to park next to the other scooters. As a first time user the app kept saying ‘park in the green circle’—I was in the green circle… finally realized I had to park with the other scooters and then the app wouldn’t recognize that I was swiping to end the ride. I had to kill my wifi and kill the app, THEN it let me stop the timer. It’s still cool, but I wish the parking was emphasized when I opened the app or something. At least I know now, user error, but the app timer still going after I parked correctly is an extra drag..Version: 1.44.1
✓ Too expensiveOk.Version: 1.0.56
✓ Cannot find the price anywhereI literally cannot find the price per minute for these scooters anywhere. The help menu doesn’t load in the app, and it seems to give me the option to rent one without giving me any information about the cost. Deleted for now.Version: 1.25.0
✓ Bogus Charges for Non-UseBogus charges will end up on your credit card. When your bike refuses to start, you’ll get charged. Time is money. When your bike suddenly stops working nowhere near a designated parking area, fees will unknowingly continue to rack up in the background and you will be unable to end the ride. You’ll be charged a bundle even when you’re no longer able to use the bike because it automatically turned off even though my credit card account was set to auto reload. This company is a total rip-off. Stay away!.Version: 1.43.0
🙂 Wheels | Private Rentals Positive Reviews
Wheels | Private Rentals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Wheels | Private Rentals.
⛔ Wheels | Private Rentals Problems
