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Kic: Health, Fitness & Recipes App Complaints & User Negative Comments 2024
Kic: Health, Fitness & Recipes app received 45 complaints, negative comments and reviews by users. Have you ever had a bad experience using Kic: Health, Fitness & Recipes? Can you share your negative thoughts about kic: health, fitness & recipes?
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Kic: Health, Fitness & Recipes for Negative User Reviews
✓ Potential to be so much better!Had the app now for a couple of months and while I am enjoying it, there is things that could definitely be better. I’d love to see new recipes get added way more often and the trainers really be on top of actually telling you when the timer has started - sometimes you don’t know the clock is ticking as they are just talking (love all the trainers tho). I also wish there was a way to have a calendar or something inbuilt to the app to track each workout you do (even just a walk so something outside of the app) but without having to be a part of one of the new programs. The searching of the recipes is also not fabulous!.Version: 3.3.3820
✓ Disappointed🥺😢I was really excited when I got the app but then I realized that I couldn’t even use it without paying! I went to look at the meals and turns out, you have to pay to see the recipes. I thought that was it, so I went to watch an exercise video but you have to pay to do that too! Im really disappointed... like what can I even do?!.Version: 1.47
✓ I’m just not sure…I want to really like this app but I find the workouts so hard to follow. They are just way to fast. I try to do warm ups and cool downs before my workout, which I remember them being just attached to the workout before, versus now I have to go find them myself which I think is kinda dumb. Anyways, they just fly through the movements. As a beginner maybe I'm not the intended audience for this app? Like I barely get into position before they are onto the next exercise or stretch..Version: 3.3.2019
✓ OKThe new update deleted all of my favourited meals and workouts! And now when I scroll through the meals, trying to remember all the ones I’d favourited, it keeps crashing..Version: 2.1.0
✓ Needs Improvement in the ExercisesOverall it’s a great app that includes lots of different features. I really enjoyed the recipes and different workouts throughout the week, however, it seems as though every workout is full body. For someone that has been working out for many years, I prefer to have days where I’m doing just legs or just arms. Unfortunately, I found myself always having to adjust the workouts into something that I wanted to target and it just wasn’t worth paying that much when there are other apps that charge the same and give targeted workouts. I also think that an added option for difficulty could be added. So for those people that are not beginners, they can adjust the level to where they are at. I think what they’re doing is great, but the exercises can definitely be improved..Version: 1.44
✓ Very poor customer serviceI have had a few issues as I cancelled my subscription through my Apple subscription settings and still got charged for the service. I emailed customer service about this and someone responded and rather than answering my question of a) why did this happen and b) requesting a refund, I was told how to log in to my account?? It is also taking a day between each email for the customer service to respond. Very disappointing considering this is a very profitable business. To take $50 off someone after their subscription has been cancelled and not respond appropriately to emails by diverting the question is extremely unprofessional. Will not be using the service again..Version: 3.3.5189
✓ Billing Issue - Not enough VarietyThey advertised a 3 month trial phase a few months back and so I decided to try KIC. I liked it but didn’t LOVE it. I felt like I was doing the same thing sometimes and the website (especially recipes) is just repetitive. So I decided not to use KIC as a monthly online gym thing. Or so I thought, because here we are months later and I got billed again. I contacted the company stating I haven’t used it in a month, it’s not a subscription on my iTunes WHY have I been billed and they stated I never cancelled it (but it’s not a subscription on my iTunes???) and they can’t refund me. I clearly haven’t used it and don’t want to. I didn’t even want to leave a negative review but this rude billing representative just put the cherry on top. For the price there are more efficient apps and trainers to try. I love the girls but having to go to my bank to dispute a charge when billing could’ve just refunded it... not cool..Version: 1.34
✓ Good app but UX improvementsLove the app but can definitely use some UX improvements. Ability to have a tab with just a list of that days workout instead of having the videos and necessity to slide. This is difficult to utilise when actually working out. Also when using the timer, make it so your phone doesn’t dim and then lock (like other interval timer apps) and work on integration with other smart watches like FitBit. Or include the ability to input your walk (if you forget to do it through the map run section) otherwise great work 🤗.Version: 1.39
✓ AverageI was really excited to use this app and I love the wellness hub! But in saying that the yoga classes provide no support for beginners and there is no flexibility in times. I would love to see shorter sessions such as 10-20 minutes so I can do them before work and leveled classes. With the workouts personally, I dislike the trainer as I don’t feel motivated or supported. I feel like I’m constantly trying to keep up because there are no tips on form and I feel like I’m watching it and not apart of it. This is the same with boxing. I feel like I need to have significant prior training in boxing in order to do the activities. I like to choose which workouts I do daily so I am often in the no equipment section and that really needs a breakdown of each workout so that we can do them without watching the video and prepare our own technique. I think the section where we log what we have done each day needs to be somewhere on the main page. I enjoy the Pilates but I would prefer breakdowns of workouts in the no equipment section..Version: 1.51
✓ Good app but needs a few improvementsI was super excited to use this app as I thought it was a fair price for what you get. The meals and exercise options are great! One of the down sides is, the exercises don’t have the individual videos for each exercise unless you have previously completed that workout (or so it seems on my app). Another down side is, each exercise video needs to have a timer visible or for the trainer to loudly announce what exercise you’ll be doing, how long the work and rest periods are, how to do the exercise and when the exercises are about commence and end. It is very hard to be watching the video to try and see how the exercise is performed, how long the work/rest periods are and when they’re about to start/start. I appreciate there are individual videos available but it’s not ideal to be stopping for longer than required just to avoid the chatting and laughter constantly throughout the videos. If the exercises have the work/rest period available, we could then easily use the HIIT timer..Version: 1.51
✓ It might be a good app I don’t know but…This app really upset me because I’m really short on money and didn’t even realize I had a subscription until the day after it was subscribed. So I then canceled it and they still haven’t refunded my money of over $70..Version: 3.2.803
✓ Absolutely love itI’ve had this app for over a year now and it’s amazing! But quite a few niggly glitches with the app!!.Version: 3.2.745
✓ Missing some stuffI’m new to the program but really like it so far and the app. I just think there is areas to improve on. One being to develop a workout library, somewhere with every workout that you can filter by type, equipment required or not, meditation, etc. The other would be on the workout itself to also have the workout just written out. The videos are great but most of the moves I know and trying to follow along and swipe through videos is time consuming In my workout when I could simply have it on one page and read it..Version: 1.42
✓ BrokeI wish this app had a free membership thing..Version: 1.20
✓ Little disappointingI thought this app would great, as I really enjoy following the girls. Unfortunately I have to say I’m very disappointed. I’ve had the app a month now and have not been able to complete one workout without the app closing down, very annoying when you have to re start ever few minutes. Also disappointing that I didn’t get a lot of help/refund when I emailed to say the app doesn't work for me. I use a few apps and never have this issue. Try another app like Kayla would be my suggestion. Love the girls, think they are doing a great job, just the app should be a better then this..Version: 1.21
✓ Disappointing - bad customer serviceI signed up for the 7 day trial and was immediately charged for a 3 month membership. After having a chance to look through the app I decided it wasn’t for me - I don’t like looking at my phone the entire time I’m working out and I hope they would have a written summary of workouts or something like that. They unfortunately don’t. When I reached out to dispute being charged before the trail period was over - and being locked out of the app I was being charged for - customer service told me because I didn’t receive an email from them confirming the cancellation (not being about to access the app wasn’t enough) that they couldn’t refund me. Seems their top priority is money - don’t risk their “free” trial..Version: 1.39
✓ I really wanted to like thisI love the aesthetic of this app; I love the accountability, the run tracker and even the period tracker! I love Steph and Laura too but unfortunately I found the workouts really hard because the girls make lots of sound effects in the workouts and constantly chatter about how much pain they’re in. Super distracting and actually demotivating as it focuses on the negative. It would also be very helpful if you could adjust the settings to opt for the daily training plans to be equipment free for those who don’t have access to that stuff. You can go into the files and choose equipment free workouts but it would be good if they were there in the daily plan..Version: 1.51
✓ You can’t do anything without payingI’m trying to get fit but this app will not let me do a single thing with out having the subscription, I cannot do anything so if you are not prepared to pay $160 don’t bother downloading it.Version: 1.44
✓ App crashes all the timeI have logged two tickets with KIC to log this issue. While I’m on a run, the app closes and then I have to start my run from the beginning again! It’s very frustrating and I’m going to cancel my subscription. Shame, because the app has such great content.Version: 3.3.4623
✓ Disappointments all roundI’ve finally unsubscribed from the app after weeks of persevering. I was disappointed with the recipes missing steps and ingredients, and not turning out well. I was disappointed with the workouts which were often quite boring and basic (one exercise for 20 seconds, 10 second break then repeat for 5 minutes). I was disappointed with the user interface, not being able to see much content on the screen at once and difficulty flipping back and forth between pages to find things. Plus there have been many crashes, issues with payments, delays etc. Just disappointing all round really.Version: 1.20
✓ Constantly crashing and trainers aren’t focussedI have had the app for months and whilst I have seen some results, lately the app constantly crashes and you have to restart the whole thing mid workout. This morning for example it booted me out 5 times, I just stopped the workout. I also find the trainers inconsistent, the workouts aren’t timed correctly and are often too busy cracking jokes and talking amongst themselves to alert you to when the workout has recommenced & the timing is off, for example some rest periods exceed the allotted time and others are much quicker. I am all for a good time but when you pay good money for an exercise program you expect professionalism to some degree, as the workouts are constantly on repeat you hear the same jokes each week. I have used another well known app where the trainer was able to connect with her audience but also take the workouts and your goals much more seriously. Also, the vegetarian recipes aren’t thought through at all..Version: 1.31
✓ Scam app, charged you for free trialThis is a scam app. I tried the free trial, did not see the content being worth the price, and cancelled 5-days into the 7-day trial. I was charged for the subscription anyways. DO NOT SIGN UP. There are better FREE apps out there like MyFitnessPal. Absolute disgrace of a company. I will be in contact with ACCC about this app..Version: 1.36
✓ Love the program, app is glitchy!!I have always run into issues with using Spotify while using the app, and was hopeful with the new in-app Spotify addition. With the newest versions, though, I continue to have issues and both will shut down constantly. I’ve restarted my current workout four times..Version: 2.1.8
✓ Waste of moneyI bought a 3 month subscription to this app hoping to be inspired by home workouts. Unfortunately after looking through the app and contacting the developers, I was told you either have to complete the workout they decide for you or you have to search each day individually to find a different workout. No options to search or see grouped workouts. I gave up trying to find a good arm workout. Being a working mother to two kids it took me longer to search each day for an appropriate workout than to complete one. I gave up. Requested a refund within 24hours of downloading the app citing it wasn’t as I had interpreted, to be basically told too bad. Don’t waste your money.Version: 1.28
✓ 2019: same old app, no new featuresThe version history says that we the consumers have spoken and they the product creators have listened to our input. This is awesome!! However, have they improved their app with our feedback, most definitely not!! Chromecast is an essential feature in order to watch fitness videos. Why be subjected to a tiny phone screen when I have a huge TV screen right next to me..Version: 1.20
✓ WorkoutsWould love an option to be able to do the workout circuits without having to watch the video at the same time - love to just be able to pop in my earphones and do a circuit. Unsure if this is an option but my app only provides videos. This is also a pain as you can’t Chromecast to the TV so you have to kind of prop your phone up and do the workout while watching the video (not always easy from further away). A shame as the recipes are good, but not sure app’s for me if only video workout options are available. Think I might be going back to the Sweat app..Version: 2.0.4
✓ App issueContent is great but the app doesn’t work for iPhone IOS version 12.5.5. Please can you advise when this will be fixed? Thank you..Version: 3.2.1703
✓ Was excited but not for meI really wanted this to be my fitness app! I was keen but the biggest barrier for me is the chat during workouts (sorry! I wouldn’t mind if it was quality/relevant but when you have to listen to the same video multiple times it’s very wearing). I also would love more technique in the workouts, I hear “watch your technique” a lot in the video but then there’s no explanation of what to look out for or what to do exactly just “10 burpees then rest” or “lift less weight if you’re technique isn’t consistent” but specifics are missing. Pictures with text might help people like me struggling to engage in the video. Hope this was helpful and will look out for this app in a bit to see if it suits me better with time..Version: 1.35
✓ Love the girls, disappointed in the app.I as so excited to try the app because I love Laura and Steph. But in the end I was disappointed and ended up cancelling my subscription. There’s a lot of good things about the app but my main issue was the quality of the coached workouts, especially the HIIT sessions. I found that the trainer did not give the best instruction when it came to starting and stopping during sets. Sometimes I’d be on my back and look up, to find that the exercise had already restarted and the trainer had not said anything. I think they were a bit too preoccupied with chatting than accurately instructing the session. A good app, just not for me. I’d love it a lot more if the instructions improved..Version: 1.51
✓ New app formatI wanted to ask about the new app format when you click on a workout and watch it, there is the bar for how long the workout is and that you can fast forward and rewind. It doesn’t move so if the instructor is on the floor you can’t see them do the workout. Don’t know of it Is a glitch can you give me some information on how to fix it..Version: 2.1.0
✓ Good could be improvedPretty good app! One main thing that is a shame is that you can’t pre-download workouts, only stream them. So if you’re in a remote area or can’t get to wifi (eg overseas) or in a gym with bad reception you can’t use it which is a real shame and frustrating. I would be great if the app could be updated to change this to make it more accessible. Also, more information about the correct technique would be appreciated as it’s so important so that we don’t do damage to ourselves and often isn’t explained at all or enough in most workouts..Version: 3.3.7721
✓ NOT FOR VEGETARIANSWas really excited to try this app after following Steph on social media for years. Finally decided to sign up when it was 50% off for Feb and I was really disappointed. The food options for vegetarians were ridiculous, one of the common meals being ‘leftovers’ and things like make you own sushi for dinner - no normal pantry I know has the ingredients to make these. I enjoyed the strength workouts and the timer that came from the app (hence the 2*) but this does not outweigh the many cons. Overall I’m annoyed I even paid 9.99 and unsubscribed after a month. Definitely a lot more better value for money apps out there..Version: 1.25
✓ Not user friendly or flexibleI really wanted to like this because I love these girls, but I just couldn’t. I find the app/web program difficult to navigate and not intuitive at all. I’m sure with time it’d be fine but I gave up in the end. The absolute kicker for me was that I wasn’t able to adjust servings sizes of the recipes so I could cook for my partner at dinner time and just me on the other meals. This meant that I’d have to go into every recipe to review and add to my grocery list, rendering the shopping list option useless (for me). As a mum this time consuming task just wasn’t an option for me. I also found both the ap and web program realllllyy slow, like painfully slow (and no it wasn’t my internet). The concept behind this ap is amazing. With time I hope the program/ap can develop so people like me who need flexibility can use the program..Version: 1.38
✓ SubscriptionCheaper subscription would be nice.Version: 3.2.1498
✓ Great Workout BUT App Needs WorkReally was loving my workout, but kept having to stop and readjust the app :( Unfortunately, it does not stay open while working out and the HIIT timer is too quiet so I kept missing it over my Spotify music - I wish there was a way to turn up the volume (if there is and I’m missing it please let me know and I’ll change my review). Love the workouts - hope the tech can get stored out!.Version: 1.24
✓ UhhIt tells me my email is in use even though i never downloaded this app.Version: 1.28
✓ App not functioningI love this app but for the past couple days it has been not accessible. It stays on the loading page on both my phone and iPad. I’ve tried to update and restart the devices and it has not solved the problem.Version: 3.3.7208
✓ Good potential but lots of improvement possibleI really like the basis of this app, I like how it has a combination of workouts, recipes and also walk/run tracking. However, I have a few issues with it. 1. The search engine for exercises definitely could be easier to use. Considering the main advertising is being able to “KIC” or anywhere and without equipment there should be a way to search equipment free workouts without having to go and open the video too see which equipment is then listed. Or you should be able to tick what equipment you have and then it shows you workouts for only that 2. Professionalism of the videos? I like a lot of the workouts but found I actually have to search by certain instructors. I understand it’s hard to accomodate to everyone, but some of the trainers should honestly redo their videos, I had to stop a Pilates workout because Marie kept forgetting to keep count of what we were up to and interrupting to say stuff… I just think if you’re paying $20/month the videos should be filmed and edited properly. I’ve seen a lot of reviews commenting on the awkward/forced commentary which I guess is personal preference but it can be hard to get into the zone sometimes..Version: 3.2.826
✓ Two stars because I’m sure it’s nice.Two stars because I’m sure it’s a nice app, just unfortunate you have to pay 17$ per month for it soon as you sign up..Version: 1.12
✓ Food plans need to be more adaptableI am a little bit of a picky eater and don’t have the best diet. One of the reasons I got the app was for meal plans to start training myself to eat better, also great to have an exercise plan but being heavily in sport for my whole life this was not a priority. Unfortunately the meal plans did not suit me as I only eat a small variety of meat and don’t eat fish/seafood, the inability to personalise the meal plans made the app not worth it. If meal plans can be modified in future I will give it another go for sure!.Version: 3.2.1296
✓ Technical problemsI only just signed up a couple of weeks ago and have not been able to use the app. I went for a run on the first day I downloaded the app and it didn’t save anything into my activity when I finished. In addition, the app constantly kicks you out which is soooo annoying. I’m sorry for the negative feedback, but it’s really disappointing for a paid subscription and so annoying at the gym during a workout when you keep getting kicked out. And it happens everytime I use the app. I was really looking forward to using this app as I am a huge fan of you girls.. really hope you can fix these issues..Version: 1.24
✓ Free app paid subscriptionThe app is free but you have to pay $12.49 to use it for 1 month so it’s not really free! I’m not willing to put that money down for that right now (other options are $32.99 for 3 months or $74.99 for a year). Just heads up if you think this app is free it’s not.Version: 1.28
✓ Why change the layout of the workout page?Recently re-downloaded kic to get back into working out and to give me something to base off at the gym. When I went to start my first workout I was super confused as to why there’s no longer any breakdown or summary underneath of any of the exercises. The only way to view the workout is to watch the whole video which makes it hard to set up the appropriate space in the gym to workout. From memory it used to be broken down underneath the video which was really helpful. Disqppointing! 3 stars for the recipes though, they have been great so far..Version: 3.3.7672
✓ Need to subscribeThe app is so good, I’m in love with it, the workouts and it gives you optional meal plans and inspiration. Just one thing. I don’t like that I can barely do anything without a subscription. I can’t watch the workouts, I can’t see the meal recipes, and I can’t even have walks runs or bike rides recorded without a subscription! Definitely need to ease up because I am not in the position to pay every month for something I have barely got to look into or have a video played of what I would be at least able to do and see when I do subscribe.Version: 3.3.3696
✓ This app doesn’t work on my IPhoneI like the KIC classes and recipes but this app doesn’t open on my IPhone. The app closes as soon as I open it. I’ve tired all the force quits, uninstall reinstall, update the app and have the latest iPhone software but still doesn’t open. I’ve also emailed the help email and had no response. I’m currently having to use KIC through the website but it’s functionally is very limited compared to the app..Version: 3.2.1264
🙂 Kic: Health, Fitness & Recipes Positive Reviews
Kic: Health, Fitness & Recipes works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Kic: Health, Fitness & Recipes.
⛔ Kic: Health, Fitness & Recipes Problems
