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Bareburger App App Complaints & User Negative Comments 2024
Bareburger App app received 23 complaints, negative comments and reviews by users. Have you ever had a bad experience using Bareburger App? Can you share your negative thoughts about bareburger app?
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Bareburger App for Negative User Reviews
✓ Zero stars. You lost a household because of this appSorry not sorry. The new app is horrible and the excuse that it backs up the kitchen to have modifications is a lame and a terrible excuse. Maybe you can hire more people in the kitchen instead of losing customers. You definitely lost a family due to this new app where modifications are now non-existent. We love Bareburger but have other options in NYC..Version: 1.0.3
✓ Restaurant and appBareBurger restaurants are our family’s one of the best choice but the app is terrible... nothing like their restaurants !!! You can’t write a note to the restaurant.. you can’t say how you want your burger to be cooked !!!! I thought the order was delivery.. after waiting more than 1 hour , I saw from my email that it was a “take out order” !!! So ate the burgers cold !!!! Terrible app .. I will delete the app.Version: 1.0.5
✓ AnnoyingBRING BACK THE REWARDS ! this “new” app is such a step down. i have rewards racked up that i can’t even use. They’ll sit there until they bring this function back in stores. I was told it’d be up and running before the summer. still waiting. it’s such a disappointment when i drive fairly far to eat at my “nearest” location. and you guys can’t get it together..Version: 1.1.3
✓ Why’s it is only the Queens location listed for a pickup?This app only listed the Queens location for a pickup, yet the website lists multiple locations. Is this a bug? Also what happened to the Williams Street Manhattan Bareburger? Have they closed down or something? The website says they closed. No one answers the phone. And of course ordering online from that location is impossible..Version: 1.0.2
✓ The “new and improved” appI downloaded the app thought it would give $10 credit but nothing. It just picked up whatever it was and nothing there. Basically, the old app has more choices and maybe giving you some kind of credits and payment options. Not sure this one has anything special. I think level up food apps are better designed. Maybe they can take a page from their book..Version: 1.0.5
✓ Not for someone with severe food sensitivitiesAs someone who gets very sick from exposure to tomatoes (it won’t kill me but I’ll be out of work for days), not being able to modify nor add notes makes this app unusable. Also you can’t order a side of rings and sweet fries. What use is ordering online when it doesn’t do the entire menu. Is it really easier/streamlined for us to call in an order rather than getting it right on a customizable app?.Version: 1.0.5
✓ Was okay—now unusableA few months ago the whole app changed, now it crashes frequently, and it takes at least 6-7 times to actually place an order. Not to mention, it never lets you cash in your points or promos. They lost my business tonight because I simply cannot fight with a piece of technology that once worked perfectly..Version: 2.0.6
✓ Can’t use rewardsThe app builds my rewards points but will not let me use them. It just gives an error message when I try to apply the rewards to my order. It seems others are experiencing this as well. Shocking there hasn’t been an update to fix this, but then again, they’re not giving out free food either 😜.Version: 2.0.6
✓ Nothing but bad experience with this appI can’t seem to order ahead without a problem so I end up ordering food without the app and I can’t get the points that I’ve earned from purchasing at Bareburger. I’ve spent about $60 in the past 2 weeks and can’t even get my points. Bareburger never even responds to my feedback. I have a $10 reward I couldn’t even redeem at a Bareburger nearby because they weren’t even on the map to order ahead. So on top of not being able to get the points for money I’ve spent at Bareburger, I can’t even redeem my rewards. This is beyond frustrating..Version: 1.0.5
✓ Can no longer pay or collect rewards in storeThe old app allowed you to pay in-store using the app as well as accumulate rewards for in-store spending. The new app allows for neither. I visit the restaurant frequently but never order so this app is now completely useless to me. The rewards I’ve accumulated transferred over from the old app but I can’t use them unless I order for pickup or delivery..Version: 1.0.3
✓ Love the food, app never works when I have big ordersLove the food and the interface is great but the app never works when I have big orders. I end up having to call or use DoorDash and I don’t get the points and am unable to use my points. This has happened at least 4 times in the last 6 months..Version: 3.0.0
✓ App is not usefulI am disappointed to say that the recent app changes have not been well received and are a serious hinderance to ordering from the restaurant. You can’t insert the temperature you wanted your burger cooked at and there was no comment section to leave notes on how to prepare the food. Furthermore, the app doesn’t give an estimate time for pick up. I arrived and had to wait an unusually long time to get my food. I’ve also sent these comments over to Bareburger via their website and received no response from them..Version: 1.0.5
✓ Prettier but not improvedSure the app looks exponentially better but you can’t modify your burger. Wanna swap a bun for a wrap? Nope. Add a topping? Not possible. Add any vegan toppings to your customized burger? No. So like the last app the idea would be to make notes at check out - yet there is no place to leave any notes on your order! At least in the last app I was able to do that. Because this was such a pain I ditched my ordered and chose a Thai place on Seamless. This app may look better and have silly AR burgers but I didn’t place an order so it’s a dud. This app is in dire need of a UX Designer who’s actually tried to place an order before..Version: 1.0.3
✓ Changed appWhy can’t I take off premium veggies and swap non ones. I always take off alfalfa sprouts and pickled onions and I used to be able to swap it for dill pickles but now there isn’t even an option and you cannot add notes like “sauce on the side” for burgers even tho you used too. It’s limited and I always have to call now to tell them these things and they mess it up often because it’s not written on the check.Version: 2.0.5
✓ No ApplePay and Dumbed Down RewardsThe app does not accept ApplePay and the rewards have been reduced. Plus their food has become incredibly overpriced. If I am going to pay that much, I want to pay with ApplePay. It’s secure. I trust Apple, not this app. The rewards are now worth less than when it was spend $100, get $10. Oh well, I will offload the app, and make my own burger and fries at home..Version: 2.0.8
✓ Rewards Program is a ScamI’ve been using the new app for several months now, every time you redeem a reward, the points disappear and you don’t get the reward. Customer service is incompetent, after dozens of emails, they just keep crediting points which disappear again. Bareburger - I like you but you need to switch back to the service you were using before Lunchbox. They are horrible and they are ruining your brand..Version: 2.0.8
✓ Reorder feature has a bugThe best thing about the previous ordering system was that you could reorder a previous order. This made it super quick and easy. If I didn’t change what I ordered last time, I could literally order my everything and be checked out in under 30 seconds. Now with this app, I hit reorder but it only brings up a few of my items. So I have to go back and take the time to add back in my other items. It’s very annoying. I think what is happening is that I am ordering 4 Build your own burgers. The reorder is only bringing in 1 of them...I think it’s the last one I inputted from the last order. Please fix this bug. Also, another disappointing thing is that in the build your burger section you are not able to add a second patty or ask for your burger with no bun over lettuce. Unfortunately I think this app is 2 steps down from the previous system. ☹️.Version: 1.0.5
✓ Love the restaurant. Disappointed by new app.I personally really enjoy dining in but since I can only use the app for pick up or delivery now instead of being able to pay with the app in the restaurant I can’t go in as often since I’m not getting rewards for dining in anymore..Version: 1.0.5
✓ Seems betterThis app seems better than the first one however I couldn’t enter in specific swaps for instance change a bean burger to a beyond burger. Hopefully that changes rather soon. In the meantime I’ll continue calling and giving instructions..Version: 1.0.5
✓ A bit confusing.A bit confusing. And no clear option to start building my own burger from scratch with out having to removed things..Version: 2.0.8
✓ Took my earned rewards balance!I used this app for the rewards program earning $10 every $100 spent. So I had a $10 balance on my account which I hadn’t used yet. Now with the latest update, it looks like they changed the rewards program AND they took(stole) my $10 balance. I wrote to support and received no response! Not legitimate!.Version: 2.0.4
✓ CumbersomeNo link to PayPal or Apple Pay. You need to enter your card info. You have to register to order so that they could spam you. Ordering is slow and buggy. Long wait times when accessing cart. Got errors a few times and had to try again.Version: 2.0.5
✓ No eat in optionsI haven’t used the app yet, but used it when it was on LevelUp. My family would take a nice lunch at the restaurant and use LevelUp to pay and earn rewards. Bareburger is a nice treat for us, but I can’t see ordering it for takeout as much as we liked eating in the restaurant. I wish that this app allowed you to pay while dining in and earn rewards..Version: 1.1.3
🙂 Bareburger App Positive Reviews
Bareburger App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Bareburger App.
⛔ Bareburger App Problems
