- 46.7LEGITIMACY SCORE
- 47.2SAFETY SCORE
- 4+CONTENT RATING
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Lexus App Complaints & User Negative Comments 2024
Lexus app received 93 complaints, negative comments and reviews by users. Have you ever had a bad experience using Lexus? Can you share your negative thoughts about lexus?
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Lexus for Negative User Reviews
✓ Needs a lot of workI recently tried using this app, and I was disappointed that it was not designed with the user in mind. One issue I encountered was the confusing layout, and lack of customization. For instance, I have both the iPhone and Apple Watch. At times I would leave my iPhone in my vehicle when exercising and rely on my cellular watch for notifications. But now my vehicle will not lock with my iPhone in the vehicle and to use the Lexus app in Apple Watch I must have my iPhone with me at all times. Overall, I believe this app has potential, but needs to be more user friendly. I hope the developers will take this feedback like this into consideration and make the necessary changes to improve the app’s use ability..Version: 2.1.3
✓ Tire Pressure Reporting does not workHad this app since 11/22 and thought it worked up until a couple days ago. I went out to my car, kept in the garage, got in, started it up, and was greeted with the tire trouble lamp. When I checked the tire pressure via the interactive menu it showed one tire with ZERO pressure. Sure enough the tire was flat. However this app showed the tire pressure to be “Good” and all 4 tires with perfect pressure. Thanks Lexus. If I’d have been notified of this issue like it was supposed to do, I wouldn’t have missed an important appointment. But it will tell me a thousand times my doors are unlocked, inside my garage..Version: 2.1.9
✓ New update still doesn’t helpCall I’ve had the app for about a year now. When I first got the app, it worked pretty smoothly especially for remote start which was great considering we were expecting our first child and in the Texas heat it’s great to have the car started before you get in it with the AC going a little. but here in the last couple of months I get command failed so many times when I try to use lock, unlocked, remote start. I can literally shut off the app shut off my phone turn it back on have perfect service, and it still fails for everything and often times taking a very long time to load when the rest of the apps on my phone will pop up instantly. I’m not sure what the new change or update was to the app recently, but it really blows and I wish Lexus/Enform would get it together especially since I’m paying for the services. -_-.Version: 2.1.8
✓ Will never get a Lexus againThis Lexus app was working for 2 years with minimal issues but out of no where my vechile info disappeared. After I delete the app, re start the phone and log into my account, when I enter the VIN number to re register, I get an error message stating it’s already assigned to an account and call Lexus. I now call Lexus and was offered the advise to do what I did. I explained I say another owner had the same issue and Lexus had to delete the vehicle from their system and re enter it to resolve it. I was then told their tech support would call me back in 1-2 business days! What!! All these tech people in the world and it takes this long to get this resolved. The nerve!! Lexus will not get a dime of my money after my lease is up…never gonna get it! Not a dime..Version: 2.1.9
✓ App suggestionDear Lexus, I hope this feedback finds you well. I wanted to express my desire for the US version of the Lexus app to be updated soon, allowing us to utilize Apple widgets. It would be incredibly convenient if this feature could be made available. I find it puzzling that the app in other countries has seen such diverse updates, yet the US version lacks even the ability to use Apple widgets. Integrating Apple widgets into the Lexus app would greatly enhance the user experience, providing quick access to important information right from the home screen. Many users, including myself, rely on widgets for efficient access to relevant data. It would be wonderful if the US version of the app could match the level of functionality and versatility found in other country versions or apps. I appreciate your attention to this matter and hope that you will consider implementing this update in the near future. Thank you for your dedication to providing exceptional features and improving the Lexus app. Sincerely, James.Version: 2.1.8
✓ For a supposedly premium brand, this app is a disappointmentPlease fix it.Version: 2.0.14
✓ Definitely disappointed with Lexus.I give this one star because i have to. In all fairness when i had the app and it worked, i did enjoy it. I used to like the fact that I drove a Lexus. Loved all the perks that came with the high end brand: destination assist, remote start, fuel amount, etc etc etc. since the 5G upgrade I am no longer entitled to any of the services because this high end company cannot upgrade the software on my 2016 to accommodate me. This is extremely disappointing for this company. Six years in and all services gone! That’s crazy. I considered trading in my vehicle for a newer Lexus, as this is my second one. This has left me disappointed enough to consider a more technologically savvy company like say Volvo, or any other actually! I too, hope someone reads this and passes it on to people that actually care to rectify this..Version: 2.1.2
✓ App Works But Digital Key Needs Apple Wallet IntegrationThe app seems to work on our new TX for remote features like start, stop, lock, unlock and checking the status (is my car locked). However, the digital key experience is below par. It keeps asking to redownload and it has a hard time detecting the key when not in your hand, even with the highest level of proximity turned on. I have a bmw and I have not once taken the key fob with me as the digital key is in Apple wallet and on my Apple Watch. Lexi’s really needs to allow you to download the key to your wallet so that it is always available. I solved the constant log out issue by logging out, checking keep me logged and then logging in via Face ID. So far it hasn’t logged me back out but time will tell. Lexus Developers: Please use the Apple Wallet key feature this would solve so many of the digital key issues. Having to take a phone out of your pocket or purse defeats the purpose of a digital key. Just make it part of wallet so it works consistently on the phone and on the Apple Watch. BMW has this working flawlessly if you need to mimic what others have done with Apple Wallet..Version: 2.1.12
✓ Needs to be fixedIn the time I have had my new vehicle it has never worked properly, we pay for the extras that a Lexus vehicle APL provides, but yet we are unable to use it?.Version: 2.1.0
✓ Used to be a good appThis is the worst app ever. It used to be good but every update makes it worse!!! It doesn’t even connect to the car and when it does, there is no data. And forget about getting notifications. Car is great but the app sucks!.Version: 2.1.12
✓ App experience needs attentionThe Lexus experience in 2023 would be incomplete without a good app user experience. It is getting better, but not at par. Please invest more money, time and focus kindly, saving on this front would hurt the brand.Version: 2.1.9
✓ Useless and Lexus won’t fix itThe only useful thing this app allows you to do is lock and unlock the car and start the car. You can’t drive the car with just the app. So many other car brands let you do so much more useful things with their app. This is a joke, and Lexus just responds to reviews with, “Your message is very important to us”. Ok, cool, except it’s not. There’s reviews from years ago complaining of the same things and nothing has been improved upon. The cherry on top is that this is $85 a year. What a joke. It should be free since all it does is the most barebones type of stuff. It really isn’t useful at all and I have cancelled my subscription after being scammed at the dealership. What happened to Toyota and Lexus being known for quality?.Version: 2.1.5
✓ Lexus enformTakes time load and notifications are totally wrong and delayed and now nothing works should be able too delete old notifications alert.Version: 2.1.15
✓ Stable, but should offer moreApp update notes should be more than just marketing messages. What SPECIFICALLY did you update? Bug fixes? Stability? New options? Who knows! For the price paid for the app, I’d want more features. You do get to unlock, lock, and remote start your car. But if the car is going to turn off once I open the door because of safety (I’ve never once got in a car that remote started that stayed on and thought “there’s something about this that’s unsafe”) and use the excuse to warm the car up, I’d like the ability to use climate control on my app. Set it to a certain temperature, turn on the de-icing windshield wipers, heat up those side mirrors, etc… The good news is the app is stable. It doesn’t seem to crash when I try to do anything with it that’s already there..Version: 2.1.11
✓ Bad for multiple carsOn the previous version, I was able to choose which of our 2 cars I’d like to see on the app on my phone, while my husband chooses the other one. I like to have “My default” car on my phone all the time and not change to the other car that my husband uses if he makes his “Default” on his app. With this version is so inconvenient. The main screen keeps changing and does not stay one car that I prefer seeing all the time, while my husband sees the other car all the time. Another issue. Why the parking portion is too big and cannot even minimize to see the map bigger? I am trying to find something good about this update and nothing. Please reconsider you changes..Version: 2.0.1
✓ Just let me start the car from my fob… This rarely worksThis app fails to do what it is supposed to do on a regular basis. All I need is to be able to do a remote start because I often leave my dog in the car when I am running errands and a previous version I had a fob from which I could do remote start without fail. this app is the opposite. It mostly fails. I find it interesting that the financial payment app that this company offers has five star reviews and the one that supposed to be to operate the car does not. You know where they’re putting their money… This company allegedly cares about its customers. I don’t see the proof..Version: 2.0.14
✓ App shuts down my vehicleI own a 2021 Lexus RX 350 and the Lexus app was installed on my phone and iPad. Every time I unlock the vehicle using the app, it locks down my car completely!! I am not able to start it, roll down the windows or anything with the vehicle. This happened to me at the Vet’s office where I unlocked the car so that my husband and our sick dog could get in while I was paying the bill. When I went to start my car, nothing happened. It was 91 degrees outside. Tried everything to get the car started but nothing worked. Called roadside assistance and they said it was the battery and would be about 90 minutes for assistance to arrive! My husband then disconnected the negative side of the battery and reconnected it. He then was able to start the car. There is something in the app that causes the car to lock down if you use the app to unlock the car. This has happened once before but we were able to start the car using the key; however, this time that did not work. I have deleted the app from my phone. This situation left me stranded in a rural area. The Vet’s office is about 45 minutes from my house. Lexus needs to look into this matter..Version: 2.1.8
✓ Frustratingly awfulBuggy, slow, inconsistent, this app doesn’t connect with the car very well. It’s a confusing mess full of bizarre user flows..Version: 2.1.8
✓ Not a selling pointWhat an absolute disregard for consumer wants and needs. With car companies seeing their greatest profits and depleted stocks they have the upper hand. Lexus. Lexus was trying to remain relevant in the “luxury car” market… they failed and this app is one indicator on how. They do not care what the customer wants and is needed. That is bad enough…. The sales people pump up the app so much that I believe it to be willfully dishonest - in short liars. Well good luck on your purchase, I would look to a company / product that truly (or at least tries to look) like they care about their customer’s experience. Do better Lexus..Version: 2.0.10
✓ Overpriced, underwhelmingFor $85 a year after taxes this app should do it more then regular key fobs. I know what you’re saying, regular key fobs can’t schedule appointments for service etc. but I don’t need my $85 app to schedule my appointments when I have the app on my $1100 phone that also can schedule service appointments. This app on more than one occasion has told me that it was unable to process my request while trying to start my vehicle only to go outside and find my car was running at other times it didn’t process my request I never started the car. For $85 I should be able to use the app to roll down and up my windows as well as open and close my sunroof some key fobs do that already for free. So if we’re going to charge a premium price because it’s a luxury brand then give your customers something to smile about. I would like to be able to say yeah cost me $85 a year but I can do all this with my app. hopefully someone will read this and say you know this customer has a point instead of reading it and saying yeah right good luck with that. Well I know this looks long but it’s a quick read and I hope someone reads it. I’m two years in and it’s a waste of money. thank you.Version: 2.0.5
✓ Digital key hit and missSo what’s the new version change??? At least let us know! Intermittent works. Need to open the app to get the digital key to work or yuh stand there looking like a fool that can’t open a cad door. Very frustrating indeed. Drains iPhone battery as it runs in the background. Come on Lexus, we know you can do better and get this right!.Version: 2.1.10
✓ DisappointingAbsolutely love my ES 350, but the app is very disappointing. It is very slow and unresponsive, and the lock/unlock/start features often glitch out and I have to repeat them several times before it works. I also think a function to roll the windows up would be helpful, like REALLY helpful. I honestly got the app because I wanted to be able to remote start my car. You can technically do it with the fob but it’s very difficult. I would really love this app, and would have no problem paying the fee if it actually worked properly. I really expect more from a luxury vehicle manufacturer, especially since you have to pay a yearly subscription..Version: 2.1.15
✓ Ridiculously priced, poor technologyIt is absolutely ridiculous that Lexus would charge a monthly fee to be able to start the car remotely, like so many other cars do for free. Lexus technology is generally, horrible. The first time I found out my car even came with some of these services for free (temporarily of course) was when I got an email saying my services were being disconnected. Thanks for nothing! I can’t lock my car if I leave it on, so there is no way to safely leave a child or pet in the backseat for even a 2 min run. You either have to turn off the car (and the A/C) or leave the car unlocked to keep the power on. I was hoping that the Remote app would solve this problem and somehow allow me to lock the car while it’s on, but I guess I’ll never know because Lexus is trying to scam people into paying for any little feature. I hoped the Lexus technology would get better every year, but it is clearly on a steady decline..Version: 2.1.9
✓ UI Bugs, and usability issuesAppointment creation flow does not have a “back” button. So any changes I need to make from previous selection forces me to cancel the entire flow and start over. Changing/swapping vehicles on the home page was more intuitive on the older version. (Basic swipe gesture) The black icon on the center of the nav bar has low discoverability and it took me long time digging around the app to accidentally stumble upon it. Also the fact that this button doubles as a function to return to the homepage seems weird. Minimizing the app on ios leaves the location services on. I have to close out the app entirely to have the app stop using my location. Images and text clipping when scrolling through the homepage. Stuttering animations throughout. Cancelling existing appointment call failed, but has no error state messaging. It just returns me to the same screen as if I have taken no actions. Homepage’s location map taking up huge chunk of space honestly has low functionality. Coupling this with huge top margin above the vehicle images pushes the Make an Appointment button way below the fold. I would have assumed that dealerships would value this CTA as utmost priority..Version: 2.0.4
✓ Sooooo...SlowEasy to use and functional but my god its sooo slow to load and connect..Version: 2.1.8
✓ Needs workI had a Ford and the app worked great! I had a Tesla, the app worked great! I have not been happy with this app. It’s Lexus for heavens sake we spent a lot of money on this car. There should not be issues with using the app. More then half of the time while trying to remote start my car using the app, it tells me it cannot connect. I get to my car and it’s running. Not according to the app. It won’t lock the car remotely if my keys are inside. Sometimes I don’t want to carry my keys if I am on a run. This is where the app should come in handy. But it just doesn’t work. While on a trip with my husband I got to the car while he was still in the restroom with the one key we have, still waiting on our second fob. It’s been five months now. I try to use the app to unlock the door. While waiting for the doors to unlock my husband comes out and opens the car. The car then won’t start. We had to delete the app, walk away from the car with the fob and try again. It took us 10 minutes to get the car started. Please for the love of God fix the issues with the app! Maybe you need to talk to someone at Ford and Tesla..Version: 2.1.9
✓ Terrible appSlow to respond, persistently loses connection. Multiple login problems.Version: 2.0.11
✓ Stop logging me out. Smh.Updated Aug 2023: lowered to 1 star. Stop logging me out. Just stop. And stop advertising your app is compatible with the Apple Watch. Your app is not considered compatible if you log my watch out after 2 hours. What is the point of having the watch app if I have to log in through my phone to use the watch app? Doesn’t make sense does it? Remove the advertisement of Apple Watch compatibility now. And remove the Apple Watch app right now. False advertising. Also… the digital key card doesn’t work. Nov 2022: I have a 2022 NX 350 F Sport. Couple reasons for low ratings. iPhone app requires authentication after “x” number of hours instead of an option for “never”. What is the point of Face ID then? Because of this, the Apple Watch app is useless after the authentication time passes. What’s the point of the Apple Watch app if I have to re-authenticate on my phone before I can use it? I’ll leave my windows open a crack when it’s warm out. The car and app are kind enough to remind me of this, but won’t offer to close them? It’s an okay app overall, but could use some enhancements and tweaks.Version: 2.1.9
✓ Constant problemsEver since Lexus decided to ditch the “enform suite” app and attempt to migrate everything to this new Lexus app I’ve had nothing but problems I need to waste valuable time on the phone with support with every single update as it causes inability to access the app suite. I expect more out of a Luxury car brand and am really starting to regret my purchase. Nobody wants to have to delete all personal data, redo all settings, presets etc every month or so because you can’t get this figured out. Do better Lexus, between this and the fact you are leaving owners hanging out to dry with the 3g issue in cars only 2 years old does not reflect well on your brand..Version: 2.0.1
✓ App is very slowApp is slow to load.Version: 2.1.8
✓ Keeps Logging Me OutEvery ~12hrs it logs me out for “my security”. That’s great…but I told you to remember me and use Face ID. Entering creds without a Face ID prompt defeats the purpose of the Face ID option. The log out is very very annoying as I have setup Siri automations with the app. Every time I’m logged out, they fail. The app works ok outside of that. Would like more features though - the fact it can tell me my windows are down but cant seem to roll them up is asinine. Or allow me to roll them down, choose it AC or heat or seat warmers/steering warmers are on when I remote start. These should be basic functions that already exist, just need to be developed into the UI..Version: 2.1.2
✓ 0starsMy car recently started displaying “Application download error….” And no matter what I tried I couldn’t get it to go away. It’s very annoying clearing it only for it to come back every 2 mins. I timed it. So I downloaded the app in hopes of just making that notification go away but when I scanned my VIN it tells me “The vehicle information you entered does not match our records.” Now it’s annoying because i still have “Application download error” blocking my entire Home Screen and I have to call some number in order for me to fix it. The fact that this isn’t a smooth transition just makes for an annoying and inconvenient experience. Zero starts.Version: 2.1.12
✓ UpdateI since updated to the most resent version of the app and before the update everything worked flawlessly. However after the update I’m no longer able to connect to the Apps Suite on my car. I go to launch the Lexus app and I tap on the “app suite connect” button and before it would pop up another window saying connector or disconnect and show the linked accounts but now that but no longer works. It just gives you the spinning wheel and then goes away. I would really love the Lexus tech team to fix this issue so I can continue to use my Lexus app suite in my car. Because right now I’m unable to connect to the built in apps in my car due to a faulty app on my phone. On a side note I’ve restarted my phone, turned Bluetooth off and on again, logged out of the app and logged back in and even went through the trouble of uninstalling the app on my phone and reinstalling and still the same issue..Version: 2.0.1
✓ App Just Loads a White ScreeNot functioning since last update.Version: 2.1.5
✓ A Joke compared to Lexus CarsI don’t know if Lexus outsourced the development of this app to some shady third-party company or they hired some bad software engineers to build it - Lexus should sue this company or fire the team built it. Forget about those BT/connection issues, just look at the quality of UI/animation. It drop frames on each single animation. It triggers refresh unnecessarily on slightest pull. The bottom tab bar flickers as I scroll through the view. Cross out button is almost invisible in some full screen modal dialogs. It just feels like a badly and cheaply made React Native app to save cost. You are a luxury brand Lexus - apps is part of the experience now. Please either spend some of your cash pile and hire some really good in-house developers or spend more on a decent 3P company to redo your app. This is disgrace to your brand and your car..Version: 2.1.15
✓ Frustrating experienceIt’s amazing that a luxury car company like Lexus would have their app developed by people who can’t seem to understand the basics of usability. And it’s even harder to believe Lexus seems completely uninterested in trying to make it better. Like most everyone else I would like to know why the Watch app displays the login prompt at all? Why is the majority of the screen taken up by a large picture of a car? There’s no reason the first page needs the crown to scroll to the options. Most people probably only have one car tied to their accounts making the huge image pointless. For the iPhone app, again we don’t need a huge image of a car taking up the screen. The vehicle tab could probably be condensed enough to eliminate the need to scroll, even on an iPhone Mini. Distance to Empty could be put on the Vehicle Status button. Why does the find tab have a huge slider that says “No data found” that can’t be dismissed? Where you need to go to find/do something isn’t always clear, some bits of info are in more than one place when they don’t need to be, and the “To switch vehicles” reminder won’t go away on its own. Non luxury car companies do this better..Version: 2.1.2
✓ Slow and unstableApp access is a great and almost standard gimmick in this connected world, especially for luxury vehicles. It felt like Toyota/Lexus is still only just catching up in this space. The app is extremely slow, and is very unreliable in low bandwidth setting. Web services is not heavy, it shouldn’t require a high amount of resource for the app to communicate with the vehicle. Session timeouts are not handled properly, results in app, and sometime entire phone crashes..Version: 2.1.1
✓ Buggy and still unresolvedI successfully made the digital key work with one vehicle and when trying the second vehicle it would not download. I called Lexus and after deleting app (which deleted my other digital key) and reinstalling it, it now indicates Bluetooth is not on (which clearly it is) and will not download digital key. I was promised a solution who knows when. Someone else said if, app does not update to newer versions and if you delete and install new one your data is lost for all your vehicles (and I have many)! Terrible experience and very unLexus..Version: 2.1.15
✓ Lexus AppThe worst car app I have ever used..Version: 2.1.15
✓ From bad to worseI will preface by saying Lexus/Toyota make amazing vehicles however, this app is absolutely worthless. Since the update the app suite just closes the entire app rendering it useless. I can NOT use any of the features because the app immediately shuts down. I’m connected to Bluetooth & the enform in my car tells me unable to connect without Bluetooth enabled!! Hello. I am connected to the car. The previous version made it glitchy and slow to switch between apps. Never have I had a vehicle with so many problems using the infotainment system as I do with this app. Not worth the monthly subscription!!! For the price paid for my Lexus vehicles I have to say my Ford & FordPass app are far more superior..Version: 2.0.1
✓ Connecting profiles is a joke.My dealer could not get a second profile hooked up both iPhones. I have tried 10 different actions all to no avail. So frustrating after spending $90k! Documentation is slim to none. I will spend countless more hours deleting and reimplementing to get this to work. Agh. Yes it will work in the end but a Lexus should be a seamless user experience. Needs much more QA time mr Lexus..Version: 2.1.3
✓ Not one of the bestCar dosnt show if it’s locked or unlocked on main screen. Takes too long to load. “Wallet key” dosnt always work. Great car but Lexus really needs to step up their game for tech..Version: 2.1.9
✓ Worst ever app usedAlmost nothing works. Cannot register VIN, update profile, nothing works!.Version: 2.0.6
✓ Unable to use on IOS17Can’t load at all.Version: 2.1.9
✓ App so bad I’m changing brandsApp has always been awful. It screws up frequently for no reason. I haven’t been able to load my contacts in a couple years. It’s illegal in our state to use your phone other than through hands-free, but I can only do that in my Chevy truck. There’s no consistency in when features will work. Sometimes the controls in the car work, sometimes not. Currently it still trips up between the 2 Lexus apps. It won’t work without both apps installed, but then it tells you it won’t work because the other app is in use. When you go to the other app, it said it has no active features and you’ll need to use the other apps. Often it stops allowing you to pause, skip songs, etc. just pure junk in every aspect. I’m on my 5th Lexus and have 2 right now. I won’t be buying anymore. This stuff is like we’re back to y2k technology. Done..Version: 2.0.12
✓ FaultyThis app is so faulty. It takes minimum 3 times to try remote start for it to work, and at that sometimes it won’t work at all with trying 10+ times. I would still say it’s worth having the ability to remote start (especially since I live in AZ heat), but it’s extremely frustrating how often it doesn’t work based on the amount I pay. I’ve used it over a year now and it has consistently never worked right. Needs some major construction. I tried to remote start my car today, after it didn’t work 8-10 tries later it said “This request cannot be completed while vehicle is being driven. Please park your vehicle…” I thought my car was stolen and ran to my driveway. Should’ve known it was just the app being faulty..Version: 2.1.8
✓ Push notification does not work!I never got push notification to work on my iPhone. iOS version 17.2.Version: 2.1.13
✓ Lexus please update your appLots of connectivity issues. Reached out to dealer and app phone number. No resolution as this is the best it is currently. App should have features like turning heat and cool air on, changing temperature, setting seat temperature, rolling windows up or down, lights on or off, time the remote starter can turn on and how long it runs should be adjustable by the owner, etc. Other companies, non luxury brands and aftermarket basic apps offer this already. For paying a premium on the vehicle this should be included. Lexus please think of your guest experience and hospitality. You used to be all about that. I know you’ve done a lot of improvements and changes over the years. I love my cars and wish the app was better. Thanks..Version: 2.0.14
✓ Cant add my vehicleAlways just says “unable to process request”.Version: 2.1.9
✓ Terrible UX and Needs Better DevThe usability experience on this app is so terrible that it’s embarrassing that Lexus would even allow the release of this kind of garbage. Makes me question the Lexus band’s ability to compete in the current market with more technologically advanced auto makers. I hate this app due to the following reasons: 1. Navigation is confusing 2. Connection is slow 3. I get a failure most of the time when trying to lock/unlock the doors 4. It notifies me that my windows are now but doesn’t give me the option to close them 5. Doesn’t give me the option turn on the air to cool down the car cabin on a hot day 6. A lot of connection issues which makes me scared to leave my key fob at home because the app is unreliable. 7. Very limited options and functionality The navigation of the actual large screen in my 2023 is also not great. Options are very limited and the technology is basic. I would recommend Lexus to invest more into their Designers, Product Managers, and Dev teams to bring forth a better user experience to the consumers..Version: 2.1.2
✓ Missing Features for chargingReally disappointed in Lexus. I have a 2024 NX 450h+, and the charge freatures are so bad! Cannot set schedule for charging in the app. Has to be done through car menus. I did not buy the car to spend more time struggling with in car menus every time I want to charge, that is twice per day. For example, if I want to plug in to a public charger and only charge for 1.5 hours, I cannot do this. Or charge the battery to 80% then stop charging. These are basic features that need to be included both in the car menus and the app. Also, If you set a charge schedule in the car (which is time consuming) and want to just charge the car at an off scheduled time you have to go though car menus and turn on the charge now button. Otherwise, it will not charge. Imagine going to work, plugging in and forgetting to take that extra unnecessary step. There is no feature in the app to turn on charging. You have to go back to the vehicle and turn it on. As others have said the app is pretty slow to sync. Monthly fee after 3 years. The only useful feature are the notifications for things like doors or windows left open. But even that's not customizable. For example, I want to know about doors and windows but I don't care if I left something in the back seat. I should be able to customize the notification. Disappointing all around for a brand like Lexus..Version: 2.1.10
✓ Absolute trash!Won’t connect with phone or app, so stupid. And no remote start without the app…..Version: 2.0.11
✓ Glitchy unresolved issuesApp does not update automaticallly from previous version so had to delete the old one. The Lexus agent assured me my digital key from my other vehicles would not be lost but they were. What's worse, it will not even let me dowload again with message "turn bluetooth on"which cleary was on. With tech support tried everything and after a week they still cannot resolve. Very unLexus like where the vehicle itself is so consistently reliable. Get it right the first time before launching such glitchy app as an update..Version: 2.1.15
✓ Remote control for multiple usersIt makes no sense that only one driver can access the remote functions.Version: 2.1.5
✓ Getting less features and unstableUpdate on May 04, 2022: The app update today makes the App Suite working again. I probably hang on to this version and DO NOT update this app. 🤔 1. The old Lexus Enform app allows user to find, set destinations on the phone, then sync to the car gps when I start driving. The new Lexus apps takes away that feature. 2. App suite to link to alexa, iheart, etc works in one Lexus update and stops working in the next update. The current Lexus app does not response when I tap on the App Suite button. 3. It is not clear to me if I need to have Lexus+Alexa app running on the back ground to use the Alexa in the Lexus app. 4. Even though Lexus Enform 2.0 is obsolete, it is still in the Apple store, and is still mentioned in several Lexus websites. That is so confusing. On the good side, the paid subscriptions to monitor and control the car is working fine. I am not sure that service will still work by the end of this year, when 3G goes away..Version: 2.0.2
✓ Thief opened the car and stole, no alert from appThe car got stolen in seconds and no alert on app. Secondly, when key is not with them, how can they start and go. Thirdly, when I try to stop the car from app, it’s not working. Please work on security of your car. The manager of Lexus Richmond hill says thieves have hacked into the system, then why don’t you change it or inform clients. My car is 2022 RX 350. Never suggest to go with Lexus, they lack a lot including app features..Version: 2.1.9
✓ Terrible usabilityTerrible usability, info is not in logical areas, some “buttons” are in different places than you’d expect. This is a terrible app and needs to be completely redesigned using logic. Look at what Tesla has done and copy that. It would also be nice to have the commands to the car respond faster..Version: 2.0.8
✓ CrapThis app is unreliable, keeps signing me out every time although I tick remember me. Ugh! So frustrating..Version: 2.0.12
✓ Poor product and CXThe onboarding experience has been brutal. Have worked with their customer experience team for three days straight submitting and resubmitting the same forms. They confirm they receive them on the call but when we hand up I still cannot set the app up with my car. And they have no record of the phone call or documents with the next CX person I speak with. The product appears to not work. Their system seems flawed. And there is zero indication that they can or will do anything to resolve the underlying issues. I just called again and was supposed to receive a text message which I never got. So I will have to call a fifth time to do it all over again if I decide to event proceed at this point..Version: 2.0.4
✓ App needs help!This an update to my prior review, below. You would think the Lexus app couldn’t get worse, but it has! Unfortunately, the app does not connect to the vehicle as soon as you open the app. If you open the app, and then try to play audio, such as from LiveXLive, you get a message that the Lexus app is not connected. This leaves you searching around within the app trying to find out how you could get it to connect. Ultimately, you’ll find a button labeled “App Suite-Connect your accounts”, but pressing this button does nothing (in any event, all my accounts were connected previously ). After my initial review received an email with a number to Lexus to discuss the problem. When I called the number menu item 1 was for “road service, Lexus app, and enform”. When you select menu item 1, it automatically connect you with a road service provider. Not good news. So, I think the bottom line is, forget the Lexus app. It’s hopeless. Luckily, you can still connect your phone through Bluetooth without using the App Suite. I purchased a certified 2018 GX. I was pleased to find that I could listen to LiveXLive through the Enform app. Then, the Lexus app replaced the Enform app and the trouble started. When listening to music the connection cuts out repeatedly. Sometimes when it does connect, you get no sound. It seems like it freezes up repeatedly. It really makes the experience somewhat frustrating and using the Enform suite pretty useless..Version: 2.0.1
✓ App is draining the phone !Dear god ! My phone used to work 2 days with a full battery. Now that I have the Lexus app, I can’t do a full day. Otherwise, it works well. That app is a big disappointment. I still can’t use my phone as a key and nobody knows why ! Very frustrating..Version: 2.0.12
✓ 10 years behind where the TESLA app isThis app is clunky, slow, barely works and crashes. The layout is an eyesore, just a scattered mess. All of this sluggishness and it barely has 1/3 of the features of the Tesla App. I am going back to Tesla for my next car. Lexus is atleast 2 car gens behind Tesla in all Technology. I wouldn’t be surprised if this app is outsourced and not an in-house Toyota IT department. Why do Lexus and Toyota cars get no feature updates like Tesla does? Why brag about OTA ability and then do nothing?.Version: 2.1.15
✓ The app suite has been discontinuedOne of the main reasons I used this app is because it is way easier to type my destination on my phone and save it for the gps navigation. I love my lexus. I love the brand but this is going to complicate my travel experience. I’m just going to have to buy a aftermarket system now with carplay because this app has failed us. If I use voice command for a address it never gets it right. I don’t want to pay additional money to call lexus from my phone for directions. Typing in the address on the gps is way to complicated and time consuming. For the last 10 years I have only purchased lexus vehicles. But this change might make me go with another car manufacturer for my next purchase that would be more user friendly..Version: 2.1.12
✓ Trash AppDoes not remote start anymore…WTF is the use of this if nothing works?.Version: 2.0.14
✓ Awful!!!This application is awful and it doesn’t appear the lock/unlock and start options in mine. It is expected to have a better application for Lexus. It is not applicable for me!!!!.Version: 2.0.11
✓ Much More to be DesiredThe app has lots of small bugs that really should’ve been worked through during development. The main issue that frustrates me is the fact that in order to start an unlocked vehicle using the app you must first choose the Lock button, allow the car to lock, pause for 30-60 seconds, then give a second command to start the vehicle. Otherwise that start command will timeout without starting. You must also go through both commands using Alexa with the app. When using the Start command, the app should automatically lock the vehicle then start it, saving all users the extra step of waiting for the app the catch up and allow a start..Version: 2.0.3
✓ DisappointmentApp is a total disappointment. At first I couldn’t log on. For the past couple months I no longer receive notifications like when I forget to lock it. I called the 1800 Lexus help number and they could not assist..Version: 2.1.2
✓ What happened to the app?Remote start not working anymore after the updates!!!.Version: 2.0.14
✓ TerribleThis app constantly fails for the remote start. Update to 2024!!!.Version: 2.1.15
✓ Keeps logging me outNot sure why but in December or January, the app has consistently logged me out every few days despite my selection of “Keep me signed in” and reinstalling the app multiple times. This is a piece of junk. There’s no way I would pay for a yearly subscription if this is the app we get..Version: 2.1.15
✓ Crashes and needs me to log in again frequently.Very poor quality..Version: 2.1.2
✓ Terrible appCan’t add vehicle to a second account. App says to scan QR in the infotainment which isn’t there. When I follow instructions on Lexus website it says to press “Get started” on the infotainment. When I do, it says they will send me a text message verification which never arrives! How do I add my car to a second phone??? There is no information anywhere and the instructions in the manual/Lexus website is subpar! Horrible app for such a brand… very unhappy with it..Version: 2.1.3
✓ Why?Once upon a time we had App Suite 2.0 that was effortless, albeit a bit ugly and old. Lexus decided to fix what was not broken by releasing Lexus 1.0, and now 2.0, both of which have been the uttermost worst experience for our guests and for anyone responsible for troubleshooting it at the dealership level. Imagine just buying a Lexus, and the same company FORCES your tech specialist to adhere to a metric where they make you, the guest, sign up for this app that the tech then has to explain, “sorry, that feature doesn’t work right now. Sorry, I don’t know why it made you reset your password 3 times in one session…” I’m disgusted. Infotainment and technology has always been closed-loop, unappealing, difficult and clunky at Lexus. This app is no better..Version: 2.1.7
✓ Unable to activateEver since this app switched from the 3 year free service to the paid service, the app keeps saying unable to activate. We have contacted Enform through the SOS button, been to the dealership twice and called Enform on phone. We have been told it was over ridden twice with the app showing pending twice then it goes back to unable to activate. We have been told nothing can be done to help more than once. The dealership has helped by contacting SOS also with the service being out at pending but again returning to unable to activate. This has gotten so frustrating paying for a service I cannot receive for two months now..Version: 2.1.3
✓ GarbageNo custom notifications within the app. Outdated location of the vehicle, doesn’t update automatically. Old alerts can not be deleted..Version: 2.1.5
✓ Keeps signing outFor the past few days, the app consistently signs me out, making it inconvenient to log in every time I start my car during the day. This has been a significant drawback. Additionally, the app's slow performance is quite annoying..Version: 2.1.15
✓ Lexus’ IT definitely need to do some workThe app response so slow and crashes sometimes..Version: 2.1.9
✓ WorthlessWe purchased a new RX350 in July 2019 and have ALWAYS had issues with the Lexus software. Most of the time when trying to use it, I get a message that it is having difficulty connecting and to wait a few minutes and try again. Or a message that says the request failed. After many many “few minutes”, it may or may not connect. I eventually give up and make whomever is standing closest to me aware of my displeasure. I would have to say in the 4 years we’ve owned the car, the app has failed in one way or another, 90% of the time. I’ve mentioned it to the dealer on several occasions when taking it in for service which, by the way, the app has apparently no problem connecting and making me aware when the mileage is reached, but to no avail. It may work better for a while but then fail again. Today’s issue - I received a message that a door was unlocked, after I positively locked it upon returning home. I checked the doors, they were all closed and locked. I opened them all and closed them again and locked them again. The app still says one door is open and unlocked. The app is crap! For the Lexus brand boasting as a “premium” brand, I expect a quality product and I have not received one. This is the last Lexus I will own..Version: 2.1.9
✓ Does not workStopped working after almost three years of use randomly. Just stopped updating. Nothing works. Can not remote control car or refresh the app and deleting and redownloading app does not work. Made a request. Nothing done..Version: 2.1.12
✓ Cumbersome, dysfunctional features, underdevelopedApp is not realtime, response to commands or monitoring information could be very slow, which makes the app almost in affective. Starting and stopping charge functions does not work from the app. Setting up charge schedules is impossible menu is very counterintuitive and doesn’t work. Status updates, sharing and remote monitoring functions are quite disappointingly primitive. Seems this all is just to show in market place that Lexus has an app, but done use it! Nothings is really meets contemporary connectivity quality. Would have give zero, but 1 star is the minimal requirement for rating..Version: 2.1.15
✓ Slow as Cold MolassesWhile the prospect of being able to do so much remotely via the Enform app was exciting, the experience has been very frustrating. Remote commands via the app are excruciatingly slow. I have restarted my phone, cleared my phone cache, double checked the strength of my signal, etc. Also, since installing the application, I have noticed that my iPhone battery drains very quickly. If I don’t reach the phone midday, my battery is almost dead by about the 9th hour of my day. Hey Lexus, if you are really about customer service, your app developer will be tasked with solving these problems. Or, if it’s me, please reach out to me..Version: 2.1.9
✓ It asks to login and enter username and password every time. Very annoying!It asks to login and enter username and password every time. Very annoying!.Version: 2.1.2
✓ Useless digital car keyThe digital car key is useless. Never work..Version: 2.1.3
✓ Deplorable app shame on LexusThis app is a fail! With the purchase of a $63k+ top of the line luxury edition vehicle AND a fee to use the app there should be nothing less than 4-star reviews. There was a time when Lexus motto was “the relentless pursuit of perfection.” For a luxury brand, I expected more refinements in technology and connectivity in the vehicle, and improvements with the app. It’s 2023! Why is this app such garbage quality? Losing my 25 year loyalty in this brand. Lexus are you looking at these reviews? They’ve been horrible since the app was launched. This app is slow to open and slow to respond. Stop with the microscopic fonts and inability to change font size. When the command to start vehicle, unlock or lock fails how about showing a reason why? Poor connection? Other error? You are taking customer dollars yet not delivering. Side note, we don’t need a third of the screen to be taken up by a picture of our vehicle (I think we know what the car looks like). Please put bigger icons with larger and more legible text down the center of the screen..Version: 2.1.10
✓ I expected better in 2023I recently downloaded the Lexus app for my iPhone, hoping for a seamless and top-notch experience. Unfortunately, I’ve found it lacking in several key areas. The app desperately needs better quality assurance and functionality. It often crashes or don’t work and fires an error, which is surprising for a luxury brand like Lexus. One major disappointment is that many features require an additional cost or subscription, even after purchasing a high-end Lexus vehicle. For such an expensive luxury brand, these features should be included for free. It feels like an unnecessary money grab. BMW tried this also and is rolling back this model for certain features. I appreciate the potential of the app to enhance the Lexus ownership experience, but it needs a lot of work to live up to the brand’s reputation. I hope Lexus takes this feedback seriously and invests in improving their app for their customers..Version: 2.1.11
✓ All not functionalI don’t know why you all would take a perfectly functional app that will allow Lexus drivers the real experience of their vehicle. We had to pay for the services and now you totally taking all of that away. It’s as if your only catering to the more up to date Lexus vehicles which is crazy because everyone knows a Lexus vehicle is reliable and can last a really long time. I’m every disappointed that I can no longer use this app to unlock my vehicle, start the engine etc… what’s the point? If I would have known the app didn’t work with my vehicle I wouldn’t have purchased it. Worst decision ever was you all taking the Inform away for Lexus vehicles !!!.Version: 2.1.11
✓ It’s terribleVery slow.Version: 2.1.8
✓ I miss the old versionI loved the older (pre-May ‘22) version. OK the interface wasn’t the prettiest UI, but you could find out a lot of info from the App. This new ver. Is so streamlined as to render it nearly useless except for locking or unlocking and remote starting. (Things that I rarely ever do from the app.) Here’s an idea maybe put out the old version for those of us who like the level of detail it provided but overlay a ‘streamline’ or shortcut version which people could choose should they not be interested in detail info. The really great thing about the app is that it collects some really valuable data on the car status and makes it available to the driver. So why dumb it down? Rand (3 time RX owner).Version: 2.0.2
✓ Buggy… #very-buggy for RZ 450e *nee* EVApp goes into psychedelic flashing mode when attempting to view/change charging status … UI = bad = unable to navigate out of subscreens … can manually via app start charging at home, but cannot stop via app Also we bought NX-300 and the app INCORRECTLY DANGEROUSLY reports incorrect WINOWS CLISED & DOORS LOCKED status … yesterday for example, NX was parked in moderate crime area while I went into school PTA mtg … casually decided to check NX status which showed 2 WINDOWS OPEN !!! I knew I had locked and put up the windows so this led me to believe someone had broken in … left the mtg and ran to the car only to find it locked with all windows tightly closed … go back to school mtg and for the next 30 mins car app reported WINDOWS OPEN … finally it cleared to LOCKED with no WINDOWS OPEN RED ALERT screaming at me … my iPhone and the car were in open areas with full cell data coverage And… as others reported, the functionality is only what the key fob does … meanwhile one of my kids has 2019 Tacoma Pro and with the $85/yr app can heat/cool and set off alarm (!!!) Toyota ownwers get more usable technology than we do !!!.Version: 2.1.9
✓ Very poorWorks sometimes but most of the time it requires perfect alignment of all the planets. More frustration than enjoyment.Version: 2.1.11
✓ Application Lexus et RZ450e 2023IMPOSSIBLE DE SE FIER À LAPPLICATION. FONCTIONNE UNE FOIS SUR DIX. La voiture Indique en charge mais l’application n’affiche rien et reste au % fixe Même après 10-15 hrs. Il faut venir dans la voiture pour savoir le % de charge réel pas tres pratique pour nos hiver. Très déçu par l’autonomie et la fiabilité de l’application. La qualité légendaire j’en suis à ma Troisième voiture. Si la compagnie n’était pas prête à Fournier un véhicule irréprochable à près de 90k. Je regarderai la compétition dans trois ans..Version: 2.1.9
✓ Great App WHEN IT WORKS!!!Can’t believe we are getting charge yearly to use remote starter and at the mercy of the app for it to work. Especially on days when you need it at 90 degrees plus.. keep showing error message, or after it gets update and redo initial sign in again, when it say it will deliver a 6 key passcode to email, nothing there, on any folders, refresh and resend, waited five minutes still nothing. Lexus, if you want to be a luxury brand and care about your customers, find a way to make this a more RELIABLE APP, especially when we are getting charge yearly.. :/.Version: 2.0.4
✓ New 2024 Lexus nx350I’ve had the vehicle for a couple weeks and the issue with Apple car play persists. The system allows for a text message to come in and reads it aloud but when I’m asked if I wish to respond the system glitches and repeats itself over and over until it times out. Car play also doesn’t allow me to send text messages via voice. It glitches and doesn’t respond. Lexus technology staff basically told me to reset everything which I’ve done but no resolution. Disappointed with this as I’ve had several luxury brands and this is the only time I’ve encountered this and seemingly with no fix..Version: 2.1.12
🙂 Lexus Positive Reviews
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