Heartland Payroll+ Negative Reviews

Heartland Payroll+ App Complaints & User Negative Comments 2024

Heartland Payroll+ app received 44 complaints, negative comments and reviews by users. Have you ever had a bad experience using Heartland Payroll+? Can you share your negative thoughts about heartland payroll+?

Heartland Payroll+ for Negative User Reviews

✓ Terrible appI can use it to clock in and out but every other page and function doesn’t work..AndrewrabbioVersion: 1.0.75

✓ Face ID DisasterHeartland's Face ID system failed me severely. Although you can change the "Face ID Configuration" via the mobile software, it does not actually change the picture assigned to your employee profile, only the utility of actually being able to clock in/out. I didn't know that. I was told I could "always change" my picture later, so I was a little careless with the capture when I was initially photographed. Now if someone wants to "switch" shifts with me, they have to look at an out of focus picture of me, neither looking at the camera nor indulging in a soft yet sincere smile. Instead of charm, they see ennui. Nor does Heartland's website help compensate for the narrow features of this mobile "paradise." I couldn't find anything in profile settings, nor their help center. Please for the love of god let me change my Face ID photo. For anybody else whose employer is going to set up Face ID, make sure to take the first photo very seriously; it won't be going away any time soon..StevieNicks9876Version: 1.0.81

✓ Barley worksI really only use this app to see my paystubs but it seems to never work. I’ll try and wait out the error messages but it’ll just keep doing it and the website is no better either. Nothing works.Xxx_TRIPPIEVersion: 1.0.75

✓ HorribleThis all has So many bugs to no letting me entertained my days off to just no letting me sign in wish my employer never switched.Zdias50Version: 1.0.76

✓ Maybe worst payroll software ever.I’m 35 and I’ve had dozens of jobs throughout my life most of which I’ve been able to use direct deposit since I started working in the early 2000s. Heartland by far is the worst experience I’ve ever had with any sort of online HR cloud, suite. It’s 2023 and they don’t have a calendar sync feature. You can’t leave the app running in the background and relaunch it without getting an error. It made me create two profiles because you need an account to view my schedule and another account for payroll they’re not the same account you have two separate accounts for the same person. To view the paystub I have to download a file I can’t just walk out like a PDF in app. Ever since my employer started using this app, I’ve only grown more frustrated while trying to view my paychecks, now trying to to get my W-2 or just see my schedule. I would not recommend this software to any potential employer..Mdwire5Version: 1.0.76

✓ HorribleThis company could not design a slower more glitchy problematic website and app if it were tasked with the project! Regularly freezes, lags like dial up, and has zero tech support. Our company uses them and it’s the most frustrating part of getting paid by far!.OMG,Really?Version: 1.0.80

✓ First time reviewer hereFirst time reviewer, i just had to post. Downloaded the app and the screen is stuck with the “apple wheel” just turning. Folks, it doesn’t work..Stormshadow777Version: 1.0.76

✓ JunkIt took nearly an hour to get to my profile. The temporary password doesn’t work. When I finally got in, it had my name but no onboarding process was found. I had to go through multiple verification codes to finally be able to change the password. ALL but one (suspicious) review states how awful this app is. I had to force my internet security to allow me to access the website..Mankiller OGVersion: 1.0.84

✓ TerribleThe app asks you to verify your account every time you log in horrible horrible app even if you check the 45 day box it will still make you verify.JMFB84Version: 1.0.77

✓ Not workingThey’re website and app don’t work. I can’t access any of my pay info. I know that heartland doesn’t care but this is really frustrating and has made a simple task a week long saga. I don’t know why my company uses them. They are completely useless and a scam..Bee85827472Version: 1.0.76

✓ Broken appApp is constantly glitching out, shouldn’t have to delete and redownload weekly.JusttryingtowritetothecreatorsVersion: 1.0.75

✓ Worst payroll appSo glitchy, never works. Just awful and needs improvement.Bailey BoykinVersion: 1.0.83

✓ One of the worst apps EVERI know it’s hard to build a truly solid app and website and keep it consistently running well but spend the money. This is by far the worst experience I’ve ever had with an app where I can never just view what I need to without having to logon when I’m already logged in. Go to login and it’s always the wrong password. How when it just worked yesterday? I’ve had to change my password 9 times in 5 months because it’s constantly saying it’s invalid..Already T8k3nVersion: 1.0.82

✓ Crap appJust like the website, works when it wants too..Walton20171994Version: 1.0.75

✓ Invasion of privacyThis app is made so your boss can spy on you. Your boss and heartland can access your location even when you’re off the clock. Thankfully my Apple phone warned me that MY LOCATION WAS ACCESSED OVER 40 TIMES on the weekend when I wasn’t working. Tell your boss to shove this app where the sun don’t shine..Jhodges90Version: 1.0.77

✓ HorribleThis app is junk. It’s very important that I am able to retrieve my paystubs when needed and 90% of the time I try to use this app it crashes. You would think with how important a persons paystubs are, that they would put some actual time and work into this app. I hate that my company uses it and really wish there was an alternative. I would give this zero stars if it was possible..FasanolmVersion: 1.0.79

✓ Don’t recommendAbsolutely garbage, constantly crashes, isn’t the same for everyone’s account. Would suggest with going with a different clock in app. Unless you want constant issues with the app..ShadowboletVersion: 1.0.76

✓ Terrible app/websiteWhile this may just be a review for the Heartland app, I would also like to mention that everything about this company is terrible. My employer has had countless big mistakes made and has had to put in so much extra time because of it. Neither the website or the app will pet me log in. I have the right password because the website logged me in once. If I go to reset my password on the website it sends me an email and then when I enter in a new password it tells me that it was filled out incorrectly. I tried with different passwords and nothing worked. On the app, if I click forget my password it says it sends me an email and it never does. Not in junk or spam or anything. Heartland is a terrible service and shouldn’t even exist. DO NOT WASTE YOUR TIME.DevilHammer647Version: 1.0.60

✓ The worst app I have ever hadThis app is the most infuriating piece of garbage I have ever had to use. Currently, I can’t log in so I have no idea how much I’m making this week and the app is completely broken. If you don’t wait until it is done loading to click anything on the side menu, then the app just breaks and never stops loading. I hate this app and I don’t think it can even be fixed..Darkvoid36Version: 1.0.79

✓ Please the issues on this app!I downloaded the app because their browser website DOES NOT WORK. This also has SO MANY issues. Shows nothing half the time and puts out an error message after logging in when trying to view paychecks or anything but the Home Screen. PLEASE FIX YOUR SYSTEMS!!.Cweeks4910Version: 1.0.83

✓ GlitchyUnreliable and glitchy. I try and login and a continuous error feed shows up not allowing me to login in!.Janette CaguiatVersion: 1.0.73

✓ Poor serviceFailure to enter correct information, failure to fix incorrect information, failure to even respond. Very poor service I’d trust a 5th grader with payroll before these people.Travis Clark dsVersion: 1.0.79

✓ Stuck on loading screenI login and get stuck on the loading screen. I’ve tried deleting and reinstalling the app and still when I login I get stuck on a loading screen.Blue Unicorn 45Version: 1.0.78

✓ Absolutely Terrible AppTrying to set this up so I can see my pay stub. Says it’s gonna email a confirmation number. Where’s the email???????.Eric SchunVersion: 1.0.78

✓ App is unusable at timesThis app needs major bug fixes Based on the bugs This app is extremely under development Low quality app Considering what the app is For.Zachary E LindsayVersion: 1.0.75

✓ Glitches GaloreI’ve never encountered an app with so many bugs, and this one is connected to my finances… why are we using this terrible application?.Fair CritiquesVersion: 1.0.75

✓ It’s OKIt works for the most part. The app freezes upon sign in a lot, but I just close it and open and it works. Wish we could see better functionality for admins as well. As a user I can see all the personal info I need..Yads2019Version: 1.0.79

✓ Worse App everSo clearly you guys are so bad at your job that you have turned off replies..the way of morons like you.Non-Sequitur81Version: 1.0.85

✓ This app is so so badHeartland, increase your budget for app developers and get this app up to speed. It is so frustrating, I never know which login I need to use (why can’t there be one login for allllll). When I can figure out which one will log me in, it just spins..Bonkaroo916Version: 1.0.78

✓ Never worksTheir website and their app never work. There’s always something wrong. Nothing ever wants to load..StedenlinVersion: 1.0.77

✓ Don’t bother downloading. Not worth “convenience”This app is a steaming pile of dog excretion. If you clock out for lunch, by the time you open the app to clock in it’ll log you out for some unknown reason. You’ll select the “don’t ask me again for 45 days” but lo and behold it’ll ask you again the next day or two. You’re better off logging in via a web browser. I can’t even count the amount of times I’ve had to email my HR to fix my clock ins due to this “easy and convenient” app. Ha!.Ty NguVersion: 1.0.82

✓ App never worksConstantly gives error messages and I have been indefinitely unable to view paystubs via the app . I have to print paystubs using web based platform IF the web version even works. Sometimes it has taken a full week of reattempting to get anything to open..YbbadabbadoVersion: 1.0.75

✓ UselessEmployee self services tap is absolutely useless, Can’t edit direct deposits, app is very slow and buggy. Crashes when opening up new window..7.3-4daysVersion: 1.0.82

✓ Fix your appApp has so many bugs. Logs our employees out almost consistently every single day. Battery hog.Buyer of anti socialVersion: 1.0.83

✓ Horrible softwareApp never even opens, when it does it’s flashing red error codes! Fix the app, not all of us have a desktop to access our paystubs online. Needs better mobile access.HpowjVersion: 1.0.75

✓ The worst!!!!!This app is by far the worst possible app I have ever used. Our company switched to heartland at the beginning of the year and it is terrible. When logging in it goes to the dashboard, tries to load and then takes you right back to the login. You cannot make changes to anything, personal info included. Just terrible! You can access anything via the website either, it just does the same thing..KdlishVersion: 1.0.77

✓ Not working properlyApp doesn’t even allow me to log in..YudkfuchhfVersion: 1.0.50

✓ Doesn’t LoginI have reset the password and tried uninstalling and reinstalling and nothing changes. Don’t try to get this app it doesn’t work and is more of a pain to even offer it and try to get it to work then just logging in from a desktop computer. Definitely worthless..MavericsonVersion: 1.0.50

✓ Horrible service!If you are looking for a payroll processor that processes your payroll whichever day they feel like, have horrible customer service, and have a terrible app and website then go ahead and sign up for their services!.Sk8r 4lifeVersion: 1.0.80

✓ Frustrating!!!Every time I have to check in to work, I have to turn my phone off and then back on just to get it to work, other wise it just sits at the load screen and does nothing, that’s overly annoying/frustrating and it makes me look like I’m 5 or 10min late for work everyday (not cool), the other thing is, having to keep your location turned to on all the time running in the background is BAD for your phones battery life, I have definitely had a decrease in my phone holding a charge all day and at work, I really feel this is a app for if your place of work gives you a work phone to use this on, it shouldn’t be on your own personal everyday phone, if I have to get new iPhone because the battery dies, is this app/work going to pay for a new one?? I currently can not afford a new phone, also don’t really like the whole having to take a picture to clock in and out, where are those being sent/used/stored/ect.???? The app is just frustrating!!!!!!!.BURN72084Version: 1.0.76

✓ Really frustratingBoth me and my wife work for the same company and they use this payroll app, everytime we try to login it shows some guy with a girl and a child at a laptop, and just will NOT load. Can login via the website but says ‘no accounts are assigned’ or whatever. Very occationally i can actually view my pay stubs, 99% of the time i have issues like this, PLEASE fix this app. It really has potential to be a good app if it worked.Alex pastradaVersion: 1.0.76

✓ Bad appIf your employer uses this app…. Run for the hills. The worst app ever. Tracks your location even when off the clock. Very invasive. Cheap retail gas stations use this because they are cheap..Drink jockeyVersion: 1.0.85

✓ JunkDoesn’t work well for everyone. My app is missing a lot…time and location missing schedule missing time off missing it’s been almost a month now and the problem still hasn’t gotten corrected. At times it seems to have a virus flashing on and off in red encrypted symbols..808ckdVersion: 1.0.74

✓ TerribleThis app is absolutely horrible and cheap. You constantly have to login constantly. This is ridiculous fix it or get rid of it..#{CUTYZ}#Version: 1.0.85

Heartland Payroll+ works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Heartland Payroll+.