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BetMGM Poker | Michigan Casino App Complaints & User Negative Comments 2024
BetMGM Poker | Michigan Casino app received 34 complaints, negative comments and reviews by users. Have you ever had a bad experience using BetMGM Poker | Michigan Casino? Can you share your negative thoughts about betmgm poker | michigan casino?
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BetMGM Poker | Michigan Casino for Negative User Reviews
✓ PROMOS on the poker tablesLet’s offer up a 2+ month long promo and not even 4 days later change the entire bonus structure, because someone didn’t think through the ramifications of payouts. This to me just screams of how “money hungry” and greedy this site is. I would equate it to someone pulling the rug out from under you. Clearly not well thought thru! And now, next to no incentive to come back and play each day, because all you will be given for producing money for the site is a cheap $1 spins ticket for the next two months. SMH.Version: 7.5.7
✓ Buggy sometimesGenerally good but sometimes it bugs out. For instance the other day I was in the middle of a tournament and moved from WiFi to cellular and it started auto folding my hands because it thought I was outside of Michigan. Also today there are zero tournaments showing in either sit n go out tournies. Tried exiting the app and coming back and still nothing. In addition when you get knocked out of a tournament the app exits out of the tournament before you can even see what you lost to..Version: 6.9.9
✓ Crashes while playing customer service horribleI was playing a sit and go and all of a sudden it just started folding my hands and then said it couldn’t confirm I was in Michigan. I’m well over an hour from even the nearest state line. When I contacted customer service they told me to contact technical support and then gave me a whole list of info I had to obtain from deep within the site from a computer. When I said I don’t own a computer they disconnected the chat..Version: 6.7.3
✓ Casino and Poker are riggedAfter playing both casino games and the poker app for awhile it’s become blatantly obvious how rigged this site is. Even poker, which should be completely random, is ridiculously obvious it’s set up. I strongly urge anyone who reads this to avoid this and all gambling sites. Obviously gambling of any kind is a risk, I’m certainly not ignorant of this fact. But playing online makes it far to easy for these casino’s to run an algorithm to let new players win enough to get hooked, and then slaughter you with losses. I knew the slots and blackjack were this way, but tried my hand at the poker app thinking playing other actual human players would even the odds. But it didn’t take long to see the pattern of very obvious sketchy scenarios happening. It’s not like real poker where some skill is required. And you can’t communicate with the players so it wouldn’t surprise me if there are casino bots you play against which will flop a 4 of a kind consistently to steal your great hand. There is no way to prove this however, so I write this as a warning to any person who enjoys playing cards and/or gambling. This site will rob you blind. An actual physical casino will fare much better as far as the potential for winning any money. Avoid this site and all online casino’s!!! Scam of the century!!.Version: 7.5.0
✓ This is not poker!The math and percentages are so far off it makes hand values different from actual poker. i encourage everyone to go through the garbage hand history this site provides and check this for yourself. See how many times 80%+ favorites lose post flop. If you don’t know the math you will have to use a poker calculator, because the video hand history does not provide the percentages. Also the hand history only goes back 100 hands, so you have to do this many times to get anything resemble a real percentage, but the more you do it the more you will see how off the math is. I get that the site makes money off of rebuys and bigger rakes, but i don’t understand how this can be beneficial. The argument that you see more hands and therefor you see more bad beats can easily be disproved when you go through your history and see how hands actually play out. Obviously hands that don’t get called to the river can’t be included and you can only use this calculation on hands that complete, but if you start keeping track of stats like how often 80%+ hands lose post flop, you will most likely see that it is not even close to the actual math. I will also add that the customer service is a complete joke and if you ask for help with things like getting a more comprehensive hand history, you most likely will not get a response beyond something computer generated..Version: 7.5.7
✓ Too many riversI play a lot of in person poker, there are too many unrealistic outcomes. The best hand going in rarely wins, it seems you get rivered often. If you’re a fish you’ll love this app because if you chase you have really good odds of catching. If I was a slot player I wouldn’t mind, because I know I’m playing against a computer, but in poker I want to play against the table not the computer too..Version: 6.9.9
✓ 2nd reviewIf you’ve played pokerbros. Go back to it, this one is just as bad but the UI is even worse. Truly disappointed in this app bearing MGMs name. To their credit I complained about a hand and they responded. After the complaint I realized it was my mistake. With that said, truly terrible, lose to the same players wether you are 80/20 or 20/80. All ins vs monster stacks regardless of holdings don’t win. Considering the amount of live poker I’ve played, this isn’t real “variance”.Version: 6.7.3
✓ Good, but could be much betterI played a great deal of online poker before it was legal. PokerStars app was much more user friendly. Additional instruction for new comers to the app would be greatly appreciated. What do the numbers on the bottom left and right of the available tables mean? How do I pick a table with at least 3 other players. I saw someone expose their hand after a fold. How is that done. Is there a way to chat among the players at the table? In short, I am happy to be playing poker again but this app is not user friendly..Version: 7.5.7
✓ Rigged for actionI know everybody says online poker is rigged for action and over a million hands it averages out but if u come for poker; this is the wrong app. If you’re looking to get playable hands every other time, action flops, hitting 2 outters with an insane frequency, str8s or flushes every third hand; then this is for you. It’s fun getting boats, str8 flushes and quads all the time but I wouldn’t recommend taking the “skills” you develop on this app to a real game. You’d be broke very quickly..Version: 7.5.0
✓ ClunkyCards are reshuffled too quickly. Sometimes a hand ends and I have no idea how I just won. I've been playing PokerStars for years so I'm not just slow. I had a glitch where my hand timed out after I made a bet with the nuts. My internet connection was solid so I don't know what happened. There aren't a lot of players. I have no idea when or how I'm going to receive my match bonus for signing up. I'm excited to have poker back in MI but this site needs work still..Version: 6.7.3
✓ Player experience suffers because of your greed for profitsYou are so eager to end the game and collect your money that you don’t even take the time to show the hand that eliminates me from the tournament. In addition you’re so eager to get onto the next hand you don’t give time to understand the results of the current hand. In other words, not enough time to see the cards that determine the final result of the head. The player experience suffers because of your eagerness end the game and take your rake..Version: 6.9.9
✓ Do not recommend this appThe system won’t let me play my bonus play from which I have earned through spending my money on this app ! I downloaded some stupid geo tracker app which takes up too much space in my phone system ! This don’t work for me ! I recommend FanDuel because the system is easy to use and you don’t have to download any extra apps to use the site or use bonus play! They don’t require you to make a deposit to use Bonus play ! Once they give it to you ? You are free to play any game that you want to play !.Version: 7.5.0
✓ Just awfulThis app is messed up you put money on your account and then it tells you don’t have money then you try to get live help and they tell you to release the money so you can play games you have to bet up to $1000 in bets just to be able to release the money you’ve already deposited but how can you Place bets when it won’t let you play any games.Version: 7.2.5
✓ Needs workCash games are screwed up. They have 12 people playing same blind amounts but sitting at 5 different tables. Go to join and they sit you at a brand new table then start dealing to you and one other person. Can’t find a sit out next hand button so you literally have to leave in the middle of a hand. Betting took me a while to figure out but you can bet whatever you want. Not intuitive..Version: 6.7.3
✓ Absolute GarbageI am a winning semi-pro player and in all honesty I would not recommend any of these sites to anyone ever. They all use a ‘random’ dealer that is anything but random and only benefits action, therefor creating re-buys and also gives the bad player the idea that they can win. It is a system designed to target gambling addicts and take all of their money. Really sad situation with online poker right now, I can only hope that at some point it is better regulated against these greedy thieves. Don’t waste your money or time.Version: 6.9.9
✓ Bonuses and rewards are garbage!When you sign up for rewards, MGM makes you spend an additional $250 to unlock the $10 reward. Then when you cash in your bonus points from poker, thr take your points, but don’t credit your account. And when you email customer service as directed by the chat, you never hear from them again..Version: 7.7.4
✓ Too many tech issuesKeep being able to register and pay and then having issues where it can no longer verify in Michigan despite being able to pay. Then being told try another game as a solution despite being out money. Or tonight tournament froze on pause for 20 min and still frozen and tech support unable to help except to say take screen shots..Version: 6.7.3
✓ This is rediculousI don’t know if it’s on purpose or not but the things that happen with the cards here are not realistic. I have seen things happen in 2 months on this site that I haven’t seen in 20 years of playing poker. People (including me) hit huge hand and get beaten. Draw the only card in the deck that can help them and basically it’s like the algorithm favors the underdog. To the point where I have started feeling better about coming into an all in situation slightly behind than ahead because It’s more likely that I will outdraw than hold up. Unless I draw my card on the turn. Then inevitably my opponent will improve on the river since they are then the underdog. This cannot be an accident. No pure random generator would produce these results. Poker players don’t want this. We want a pure game. We don’t want it to be equally fixed. I don’t believe any player is favored. It seems more like big hands are created to induce action. This isn’t just a whim. I’ve been keeping track. Just as an example a player that is at a 70% disadvantage should make a winning hand about 15 times out of 50. I have seen and recorded this situation amongst players 50 times and out of those 50 times the underdog made their hand 32 times. That’s not an anomaly. That’s not an accident. That’s not acceptable. That’s not poker. That’s gambling. Please fix it. Also, why no chat? The pre picked emojis and phrases don’t cut it at all..Version: 6.7.3
✓ Customer serviceI had a question about why I didn’t receive my bonus and all I was told was to deposit more money, even though I had made a few deposits after the original deposit was made that was supposed to be 100% matched. I expressed my concern and confusion in the live chat and had two different people “Joycelyn” and “Prayshara” end the chat before answering my question. I will not be using this site anymore and will go elsewhere..Version: 6.9.9
✓ Unhappy with customer serviceThe algorithm seems to favor the underdog the majority of the time. It is better to be behind with a draw, than ahead with a made hand. There is a good selection of tournaments and cash games. My issue is with the “spins”. Multiple times I have bought into a game and was advertised one payout but paid a different amount. My most recent experience: Buy in $10 Spin Game (Spin Game consists of 3 players, you buy in and it shows a wheel that determines the payout and the pay out is either 2x, 3x, 5x, 10x, 25x, 100x, 400x, etc your buy in.) I bought in to a $10 Spin, the wheel displayed a payout of $250. It was advertised as $250 prize during the duration of the tournament. Upon victory of the tournament the message stated, “Congratulations you won $200” So it was displayed as $250 but they only credited me with $200. Now I am pretty sure this has happened to me before but I thought maybe I made a mistake. This time I made sure to pay attention to it and I am 100% sure that’s what happened. I contacted customer service and they can’t tell me what the payouts are for a spin game (2x,5x, etc) I’m not even sure that $200 was an option. The problem has not been resolved. I am still waiting for an email after waiting on a chat for 20 minutes with no progress. Be careful out there and pay attention to the payouts..Version: 6.9.9
✓ Don’t like you to cash outWhen they see you double and cash they put a stop to that so you can’t double. Online is always going to be grey no matter what there humans just like anyone else running it. Not a bad player make lots of money in real games in real life. This site will let you win once they see you cash out a lot just like casino’s they don’t like it. For example Dana white banned from all casinos in Vegas..Version: 7.2.8
✓ Literally the worst app out thereYou’re not playing against other people. I worked for the development team. Take it for what you will, keep getting scammed for all I care. But you’ve been warned. You’re playing against computers and no, you won’t come out positive in the end. Play for a day or two, that’s when you win, and then withdraw and delete the app. Thank me later, and Greg I had sex with your wife.Version: 7.2.5
✓ It’s a gimmick!!It’s tripped up, designed for novices. Get your chips in with the best hand, you’re beat over 50% of the time. Full house? It’ll be beat with a higher full house. Over and over. Plus, on your last hand, when your all in, if you’re beat, they don’t allow you to see the hand that beat you. It just bounces you out of the game. I thought MGM would be better, but I was wrong. Don’t expect anything and you’ll be fine..Version: 7.4.6
✓ BetmgmRigged(Sponsored by partypoker)Where do I start smh…..If you love taking bad beats on the REGULAR, getting beat out massive pots by donks who have 0 clue,that shove way behind then hit miracles? Then this is for you. I’ve been playing this trash for about 3 months and the amount of bad beats I’ve taken is ABSOLUTELY RIDICULOUS! Someone should investigate this trash! The only reason I played was because it had fast payouts(few hours). But after taking an unreal amount of bad beats, I honestly recommend y’all go play any other site over this. Don’t let this crooked site take your money. I should have know it was fishy that you play against the same ppl all day long. STAY FAR AWAY FROM THIS DISEASE to your wallet.Version: 7.2.5
✓ Worst poker app stay awayThis game is supper rigged when you have better hands expect to lose 90% of the time. Very unrealistic better off playing slots or something because they reward bad players all the time. I went all in pre flop with pocket kings and some guy had 10 3 off suit and got a full house. This is just one of the crazy hand this app has shown me very garbage stay away!!!!!.Version: 8.0.0
✓ Flush overloadI like the poker options, but the cards flipped up are just too unrealistic play with people fishing constantly since the one card they need or especially one suit they need to turn on the river. It’s way too often. Today alone, I lost 4 tournaments where I was in a good position on flushes when I had the dominant hand but they stuck around hoping to hit. There were two more scenarios where I had the second best card, possible for a flush and lost to the guy with the only card remaining that could beat me. Over the tens of thousands of hands I’ve played over the years, I have never seen these things happen, and as consistent a basis with so many bad beats and knockouts. It’s a shame because otherwise the app itself and options are good but today turned my attitude from one of not recommending this app to openly discouraging people from using it.Version: 8.0.0
✓ Spin TournamentsNo I really enjoy the spin tournament it only cost $25 that’s the max one and you can win up to 30 grand I’ve been playing this for a couple years now and you guys definitely have an algorithm with these computer picked cards but I wish you guys would do something about how somebody can be in the lead pre-flop be in the lead after the flop and being the lead after the turn but then on the river a miracle card comes way too often no hand is safe you guys are rewarding or the computer system is rewarding bad players by letting somebody catch up and beat somebody on the river at a high percentage it should be more like real car games like a live table then how it currently is with the river coming for the winners way too often just saying thank you very much this is Ron Stachnik.Version: 7.5.0
✓ Connection issuesI keep getting kicked off with a message that I can longer be confirmed to be in Michigan or something like that. I’m in my own home while this is happening. I usually see a message that says you are experiencing technical difficulties but, this has already cost me two $5 sit and go’s. This has got to get corrected..Version: 6.7.3
✓ Very Poor, Won’t Show Poker Hand Results!If you are All-in on a poker tournament, the final hand showdown either doesn’t show or is so fast you can’t register the result. The screen flashes and goes to your placing. You never get to see why you lost. Very Poor, would never happen in a live game, but online they do what they want! I brought it to their attention, but got blown off with a canned response. I do not trust this site..Version: 7.5.0
✓ Not with my money.The only time I play here is when I’m given a promo ticket. Number one reason? When you lose all in you will never see what beat you. And let me tell you, that’s a terrible feeling when you have a very strong hand and suddenly you’re shown a splash screen telling you nothing other than you’re out. Hand history also does not reveal the opponent’s hand, only yours. No chat. No custom avatar. Poor game feel. Insane insane INSANE action almost always ending in a really bad beat. BetMGM Casino is arguably the best around. BetMGM Poker is an absolute joke. Fail..Version: 7.5.7
✓ Several IssuesI have had several problems with this app. Getting kicked out of tournaments because they say they can’t verify I’m in Michigan, several times losing on the river to the only card that will beat me (seems like other players experienced this), and many time people are dealt the same cards - two players each having say a Queen and a 4. Happens too often to be by chance..Version: 6.9.9
✓ Filled with bugs, terrible appThis is my first time using the app and I have experienced several bugs detailed below. Tournament information froze and did not display properly. I was in the final table but the software was telling me I was 5th of 44. Turning it off then on did not work. This of course changed how I would play hands. Hand was dealt to me in a cash game and the hand did not appear on screen. I had the option to fold or bet but no visible hand. Again, I had to fold my blind… Every time I joined a 6man table with 15 players in game I would get placed into a heads up match… it was more than 3 times in the course of a couple days. This is embarrassing..Version: 6.9.9
✓ They will steal $It will fold hands in poker and say that “ your location “ is the issue .it will lock you out of your account as well. I downloaded an extra app for location services , this isn’t the first time I’ve had an issue or money STOLEN . When I’m sat out of hands or about to reach the payout line of an online tournament and then I’m suspiciously booted for my location …. Come on . With drawling funds . Deleting app . Disputing this garbage . Online gambling won’t last long legally when they are blatantly taking your money using location as an excuse ..Version: 7.5.7
✓ HorribleDeposited 100 from bank savings account. Apparently too close to border for their software to validate (PokerStars does not have a problem). Started getting harassing calls from “global payments”. Apparently, they are not setup to pull from savings, only checking. Now I can’t withdraw from mgm, and global payments keeps calling me demanding the 100 that they failed to pull from my savings, but nonetheless credited to the mgm account (from which I can’t withdraw) Just warning y’all . Not at all happy.Version: 6.7.3
🙂 BetMGM Poker | Michigan Casino Positive Reviews
BetMGM Poker | Michigan Casino works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact BetMGM Poker | Michigan Casino.
⛔ BetMGM Poker | Michigan Casino Problems
