- 94.9LEGITIMACY SCORE
- 95.4SAFETY SCORE
- 4+CONTENT RATING
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RAM® App Complaints & User Negative Comments 2024
RAM® app received 80 complaints, negative comments and reviews by users. Have you ever had a bad experience using RAM®? Can you share your negative thoughts about ram®?
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RAM® for Negative User Reviews
✓ Uconnect app was betterThis app won’t let me add my truck. Says I have to call an agent. Uconnect app worked just fine. Update: was able to get my truck added to the garage. I called the number that the app gave me. The agent had me uninstall and reinstall the app, change my password, log into the website instead of the app which showed my truck in the garage already. All of this I had already tried on my own. That’s literally all the agent knew to try. They gave me a different number that I had to call, but it was outside of their business hours. Called them and apparently the email address that I used to sign up for the old uconnect app was different than the email I used on the Mopar site. The agent changed the email for me and it fixed it. Keeping one star because it’s extremely slow and customer service for the app is terrible when you have to call multiple numbers to solve an issue. The 2nd agent even almost had me call a third..Version: 1.76.2
✓ Does not update the vehicle fuel, tire pressure or health reportI’m tired of messing with this app to get it to work. I’ve called tech support too with no help. It shows most information correctly, but refuses to update the fuel level, tire pressure, and health report and there’s no way to force a refresh. It still locks the doors, remote starts, and shows the location, so I know it sees my vehicle. Refreshing the location works quick too. I have a 2023 RAM 2500 Rebel. I have an active subscription. I’ve uninstalled and reinstalled repeatedly, with no luck. I’m not going to pay for a subscription if it can’t give me what I am paying for. Tech support has been useless in helping. Very disappointed..Version: 1.67.2
✓ Not working.I can’t seem to add the truck to the app. Huge waste of time..Version: 1.79.2
✓ Still waiting for a response.This app is horrible and will be canceling my subscription. It doesn't work have the time and there are way too many clicks to find information. The system also moves my icons around and lacks a broader ability to customize what I want to see. It would also be great to see if the doors are locked or not. I also had an inquiry months ago about a problem that still hasn't been resolved and am only provided an update when I ask. In looking at the GMC and Chevy app I found their app way superior. What's going on Ram? Technology and comfort is what you bring to the table and competition is catching up..Version: 1.79.2
✓ Expensive junkThe app only works about 20% of the time it’s pretty useless, the ford app worked way better pretty disappointing trying to use this.Version: 1.83.4
✓ DifficultIt won’t let me add a vehicle… why don’t you make something simp??.Version: 1.79.2
✓ Waste of timeI went to use my Mopar app to set up a service appointment. I noticed the app said I have a recall. I clicked on it and instead of telling me what the recall is, I would now have to download a new Ram app to use instead. I couldn’t just switch over though. I had to call Sirius/Guardian for some reason. They had me taking pictures of my registration and to download it to the link they sent. I had to do that 4 times and keep calling back after each time. After 4 phone calls and 45 minutes of talking with them and not getting anywhere they decided to send me to a Ram customer service person instead. Phone call #5. He listened to everything I said and looked up a couple of things but couldn’t help me with the app. He sent me to yet another customer service person. I waited on hold for 10 minutes but I was sent to Canada customer service by mistake instead of US. Now I’m on call #6 with no resolution and 1 hour and 15 minutes of phone time. Customer service person #6 just told me now I have to call a different number but they’re not open on Saturday and I’ll have to wait til Monday. Unbelievable..Version: 1.58.3
✓ WonkyVery hard to sign in at first. Is there a lot of point to this app?.Version: 1.79.2
✓ Junk liked the old one more set up is nice but nothing elseI travel a lot to the USA & now the app won’t update Anything keeps showing last was may 11th been in Canada for months now & still won’t deleted app reinstalled , turned phone off & still nothing ..Version: 1.76.2
✓ Ram App Downgrade From UConnectUnacceptable The Makers of app overlooked compatibility of Ram App vs UConnect, as all may have noticed The Obvious. When setting up Ram App, when choosing which carrier/type of mobile phone you’ll be using, when listing available iPhones it only shows IPhone 12 and below. I believe in 2023, we’re at IPhone 15. That’s A RED FLAG if I ever saw one, also IOS is outdated as well. I’ve only had 1 successful command go thru and that was only after I completely Deleted/Removed The UConnect App that I had very few issues with since 2016. Customer Service is clueless to the compatibility issues, which lessens any assistance they can provide. Like many others in these reviews, I’ll NOT be renewing services. Maybe when Ram App Bottom Line $$ becomes a issue They’ll Get to bottom of issues, too bad my dollars won’t be around to notice!.Version: 1.76.2
✓ Garbage app!!Will not review. Don’t waste your time. I’m in Canada and winter has arrived, I have a 2023 ram 1500 that was assigned to me from work and I will continue to drive my old 2017 F150 that is still in the branch as it has a functioning car starter. Keep up the great work Stellantis/Ram!.Version: 1.79.2
✓ Mopar to the ram app?I’ve been using the mopar app just fine to look at my truck details, manual, warranty, recalls, along with service along with mopar shop. Then I get notified that the app is going away and to upgrade to this ram app. Now I downloaded it but seems like they are asking for some kind of subscription that the mopar app never did. Why do I have to pay for features I don’t want? I have had guardian free for a year when I bought truck but basically was useless and never used it. So saw no need to renew guardian service. I just want to look at all the stuff the mopar app had without getting features I have to subscribe for. So when I go into the ram app literally just the Home Screen that says “no subscription” call center. My truck info is in the app but literally no features to look at. Just shows: assistance, account and about. No other information the mopar app had. Is something wrong with this ram app that it’s not showing anything? It’s logged into the account just nowhere to go. And I’d hope you aren’t forcing people to get a subscription to use the features that were free on the mopar app. So far the ram app is basically useless unless you apparently pay for a service you don’t really use to like unlock vehicle or remote start or whatever guardian was..Version: 1.58.3
✓ 50%Never works on first try, always shows failed! For a service you pay monthly for, you’d think they’d be better! FAILING GRADE.Version: 1.76.2
✓ Not impressedI just purchased a 2022 RAM 1500 Limited and a few features on the app work but not all and not consistently. Activation of feature on the UC5 touch screen failed several time, call for assistance at the dealership and they said everything was activated. The app doesn’t show the correct fuel distance to empty, starts the truck the few times I tested it, unlock and lock the doors does not work very often. I deleted the app and will not be subscribing after the trial period. For the cost of this vehicle, these services should be free. Other manufacturers offer this service and they are free..Version: 1.62.2
✓ Decent when it worksI will start this off by saying I am used to also using the Tesla mobile app which is leaps and bounds ahead of this app. That being said, I understand they are 2 completely different vehicles, so my expectations are different for the apps. Unfortunately the app is extremely hit or miss on when it wants to work. Sometimes it opens and works fine, other times it opens and says “updating services” and just sits. I am forced to close it and reopen it. Often if I am using the app to lock/unlock/remote start I will get an error that it didn’t work. The problem here is that most of the time it did work and either the truck or the app isn’t communicating correctly. It’s very slow to respond when using which can be frustrating. I am sitting on my couch, just attempted to lock my truck 3 times and all 3 times it errored out and failed. It’s really frustrating that the basic functions are inconsistent, especially since it is a fairly expensive service to use with minimal gain for that expense. For what we pay for the truck to be active, I would expect the app to work almost flawlessly. For me, that isn’t the case. I honestly can’t understand how this app is rated 4.8 (at the time of my review)..Version: 1.67.2
✓ DO NOT PURCHASE!Whenever we start our vehicle from this app, it never allows us to unlock the truck with the app after it is started. Even after we turn it off it does not open the truck. I just got stuck outside in 20° with my 16 month old. We had to call someone to unlock our truck for us which was $75. This is absolutely unacceptable and defeats the purpose of this app! I have called customer service about this issue, and they had absolutely no answers and could not open it themselves either. Fix it!!!! I highly recommend not purchasing this app. Not the only issue we’ve had. It’s not worth it..Version: 1.79.2
✓ App doesn’t work properly.Can’t lock my doors or remote start.. useless..Version: 1.76.2
✓ Huge downgrade from previous appThis app is a huge downgrade in my opinion. I’ve been using the Uconnect app since I bought my truck, and I am aware that SuruisXM guardian is replacing Uconnect, but this app is extremely basic. Yes, you gain access to setting up service from your dealership which is nice. But the features like door locks and remote start have not worked one single time for me since I downloaded this app. I’m extremely unhappy with losing access to remote start. I also miss the vehicle data being displayed within the app. It was nice to be able to pull it up and see that I have enough fuel or that my tires are all full of air . I also wish that it notified me when my fuel got low like the Uconnect app did, since sometimes I forget to check before I get out of the truck. Overall, not happy with this app. If they don’t resolve the issues with my remote functions, I will not be renewing my subscription next year. It’s not worth it if I don’t have remote functions..Version: 1.76.2
✓ Re; “update” JUNK $40 ish/month MINTUpdated to Ram app from Uconnect app as requested…. Won’t let me login. Login feature is greyed out. Can’t even use it. URGH. Even reset the password THANKSSSSSSS FIAT APP.Version: 1.76.2
✓ LETS GET THIS APP UP TO DATE !!I was only able to add my truck, input the vin number and that’s really about it.. should really get this app up to date, won’t even let me search a dealer location without the screen going completely blank and freezing on me. definitely needs to add / have more features, let’s keep up to date with these other apps from other makes and models. I really do think if that was the case and this app was in proper working order this app would exceed exceptions !!.Version: 1.83.1
✓ TerribleBy far one of the worst experiences I have ever had seething something up. It’s been 2 weeks I’ve called them about 100 times always explaining the same thing. Complete waste of my time..Version: 1.76.2
✓ HorribleDoesn’t work half the time. Hands down Ford is the best as it’s free and it doesn’t throw you 20 codes as to why your vehicle didn’t start. Want my ford back!!.Version: 1.83.1
✓ More features pleaseThe app seems to have trouble communicating with my vehicle quite often when opening the app I get “updating services”message then nothing happens so I have to close and reopen the app and even then sometimes when starting the vehicle the app will say the start failed but my truck will be running. Anytime I try to use the app features thru the watch app I’m asked for the passcode then a message will pop up saying to use the phone but at other times the options to start or unlock will show up on the watch and work fine. The phone start options have been around for a few years now so Mopar should take the time to fix the bugs and make their customers happy. I like the the features currently available but I’ve mentioned over a year ago the Apple Watch needs to be added meaning the ram app right on my watch screen like GMC has. Would also like the feature to have the ability the roll windows up or down(other vehicles have this from back in 2016). The app seems updated regularly so please add these options it would make the Ram app the best available. It has most of the features needed..Version: 1.83.1
✓ - 200% NON FONCTIONNELLEPOURRIS!! Ça ne fonctionne tout simplement pas,incapable de prendre en charge mon véhicule,incapable d’avoir du service en français,c’est inconcevable quand on paye un service, de ne pas en avoir!!.Version: 1.76.2
✓ 2024 ram 3500 lock and unlock doesn’t work, locks me out of truckIf I use the app to start the truck, it locks me out of the truck even if it was unlocked to start with, then I can’t unlock doors. Hope the dealer can fix it. Brand new truck leaving me stranded..Version: 1.83.1
✓ Needs ImprovementThe app is a nice to have feature for my RAM; however, having other brands in the household and utilizing their apps, reveals some things that are hard to overlook. For example; the app does not update my RAM’s status every time i drive the vehicle and then park and turn it off. Instead, It randomly updates the miles and fuel level, etc. I can drive 100 miles and the app will still show that I never drove those miles until days later then it decides to update. There is no specific timeframe, it just does it randomly. I live in a very urban area and cell tower signal is not an issue. I also have the vehicle connected to my home wifi when I am at home. Please fix this feature as I pay for the subscription to be able to see the real time status of my vehicle. It would also be nice to be able to adjust the cabin temperature and turn on the heated or cooled seats through the app. Vehicle fluid levels and door ajar or windows closed or open statuses should also be a part of the app to make it worth paying the monthly fee in my opinion..Version: 1.62.5
✓ Does not work on 2019 Ram 1500 ClassicDoes not work on Canadian 2019 Ram 1500 classic express. Very disappointed.Version: 1.1
✓ Ram 2500 2022Too many errors.Version: 1.79.2
✓ App not workingApp Doesn’t work after being shut off for 10 days can’t locate truck,lock or anything. Needs some major updating. Talked to tech support already once waiting again..Version: 1.83.1
✓ Why would a Ram vehicle app be so slowYou’d figure with what we pay for this app service and caliber of this company they’d have the best app possible. It takes forever to load, when you select an option or command It takes forever. And it has nothing to do with bad signal because cell phone has great reception. I don’t understand why mopar/Ram hasn’t invested in a much better app and service. It’s almost like they don’t care or take it or leave it attitude . I’m so disappointed with it. I would recommend anyone that’s thinking of getting it to hold off if you can live without until they do a major overhaul on the app. It’s outdated, slow interface is horrible. Plus it’s way way overpriced for what it really helps with. They’re making a killing off us. They don’t offer any discounts or support for first responders or military..Version: 1.73.7
✓ Upgrade Ready? Not so much.Got a notification that the My Ram app was no longer going to be supported and to “upgrade” to this app. My user account and vehicle seemed to be recognized just fine. For the most part, the app is just a vehicle summary that’s always with you. I would guess that there’s supposed to be more functionality than this but scheduling a maintenance appointment didn’t work in the previous My Ram app; so I don’t have high hopes now. In fact, the option to search for and set a preferred dealership DOES NOT WORK. You attempt to search for a dealership, a map comes up and a keyboard but no interface to actually enter an address in to. Once you’re there, you’re just stuck and you have to “soft” exit the app and relaunch in order to get back to the Home Screen. Maybe it’s my fault for jumping to the suggested app so quickly. In my defense, if you’re going to push notifications to users to jump to an updated app at least make sure all the features are functioning. 1-star rating because sometimes a misstep is so bad, like in this case, that there’s really no excuse. I don’t want to be the bad guy, but the developer(s) need to see this. Lastly, most of the positive reviews I’ve read are for people being in love with their Ram or the team that sold it to them and not the actual Ram App itself. It doesn’t help anyone in the long run (developer or end-user) if you don’t stay on topic..Version: 1.41.6
✓ Very basic and dullYou would think with todays technology and how computerized my truck is one would be able to open the app and see everything and control every function. It would be nice to see if my windows are rolled down. If the windows are rolled up, lock it unlock it start it once it started be able to unlock it. You could turn on the heat turn on the seat heat or cool seats AC. The heated seats in sheet on remote start only comes on if it’s below 40° well what if it’s 50° and I want to turn the heat on but if it’s 90° and I want to turn the AC on I can’t. The only function is unlock, lock, remote start horn for whatever reason. Like I said, if you remote start using the app, you didn’t can’t unlock it with the app..Version: 1.67.2
✓ This app is uselessDownloaded cuz I can’t use uconnect, pain to sign in, ended up using Facebook to sign up. Then I can’t even add my truck! Just says here you can add a vehicle by entering vin number or using the QR code, nothing comes up about how to do either of those, enter the vin, or scan… waste of time, don’t download it.Version: 1.79.2
✓ Not impressedDoes not work as well as it should fuel section never updates at all it should tell you how many km you’ve got to a tank of fuel even as it drops it should tell you take a good look at the ford app and redesign this one around it every thing works on ford app Please take time and when you’re working on this app haven’t actually show how many kilometres you have left to your tank not 1023 because not all of the Dodge trucks get that to a tank to begin with developers do some research before you make programs, start stopping and lock features they all work good location works good but again for your fuel do some research and have that actually show how many kilometres you have left per tank.Version: 1.76.2
✓ Waste of time and moneyApp is a scam/ cash grab doesn’t work at all.Version: 1.76.2
✓ RAM ScamThe sole purpose of the app is to give you access to the “installed features” of your new $100k vehicle. You know, all the added features that are in the vehicle you just purchased that made the sale value increase $10k to $20k. And the best part is you get to continue to pay Ram for as long as you own it, if you actually want to use these additional features built into the vehicle you already paid extra for them in the 1st place. At some point there will be a class action lawsuit against RAM for charging extra for features on a vehicle only to continue to pay year after year to use..Version: 1.41.5
✓ Locator Doesn’t WorkThis App is not reliable. Only some features work. My location permission is on but it says my truck is in another province and App says vehicle location updated successfully when I refresh it. No clue how to fix this. App support is Uconnect website which offers nothing..Version: 1.79.2
✓ Dealer finder fails to loadThis app needs some help to be a one stop place for all our needs. Hopefully, this issue is fixed soon..Version: 1.83.1
✓ Fuel reading not long enoughWould be nice if the fuel reading went to 4 digits in the app and in the navigation system calculations..Version: 1.83.4
✓ Limited FunctionalityI’m writing this review and hoping I might be missing something on the app. I’m comparing the app to another one I have for a Kia that is 1/3 the cost of the Ram. The vehicles lock, unlock and start functions work about 20% of the time for me on the Ram app. There is nothing that indicates the status of any of these functions. The Kia app shows the status of vehicle whether it’s locked or unlocked, running or not. Adjustable settings for heat/AC, seat heaters etc. and the subscription cost is $100 less per year. Can the status of the app functions be added to the app? Can control of heat/AC be accessed by app? I would be more than happy to pay the subscription if the app can provide more features and vehicle status. Thank you and hoping the developers can view this as constructive criticism..Version: 1.62.3
✓ MisleadingI have a 2018 Dodge Ram 1500 and the V.I.N is invalid? How? Whether I scan it or manually type it, it dosent work..Version: 1.1
✓ Needs major updatingThey need to pass this app off to a new developer. It has good potential. But it’s laggy. And it doesn’t show if the vehicle is running. Interior temp would also be nice as other 3rd party options offer these..Version: 1.83.4
✓ Doesn’t seem to work. Update 1Update from my review back in October. Still VERY intermittent. Sometimes takes 4 or 5 attempts to lock or start, then sometimes works like it should. I should add that I have a 2016 Ram so I have the LTE adapter on the diagnostic port. I think that is a lot of the problem. Placement of a cellular transceiver under the dash board of a metal truck is probably not the best design. Maybe they put external antennas on the roof for a reason? It’s been 31 days since my last health report. Really questioning why I’m paying for this. We also use Hyundai’s Blue Link app which has a lot more features and is considerably more reliable. The Mopar team has some work to do here. Since downloading, I’ve been able to lock the truck once out of several tries and have yet to be able to start it. About to save myself $10 a month by dumping UConnect. Old app was bad but worked most of the time. Nicer GUI but no function..Version: 1.83.1
✓ Not impressed9 out of 10 times my vehicle fails to start. It would be nice to see if the vehicle is running on the app no matter how it was started..Version: 1.83.4
✓ CrappyI have had the UConnect app since I bought my Ram and then they said it would not support anymore. So o swapped over to this pile of junk app and watched the reviews and waited for updates since the change over. All the time I get errors and can’t do anything to control the truck so now I have to use the remote only now. This was a great feature when I was leaving work to one able to start it before I got back to the office. This is completely junk and really so disappointing that I waited this long and kept my payments into something they never are going to fix..Version: 1.83.4
✓ Doesn’t work for meI can’t add my truck in the garage, nothing pops up. Even sitting in the truck with the CarPlay connected..Version: 1.79.2
✓ Most features workApp works decent for most features like remote start and such. But it will only unlock my doors if I’m lucky 5 percent of the time Makes it a little stressful when purposely locking the keys inside.Version: 1.83.1
✓ The old Uconnect app works immensely betterNot sure what the problem is here, but this app simply isn’t reliable. We’re talking less than 10% of the time the app responds to a command to remote start or unlock. Perhaps my 2017 and the required 3g adapter makes remote starting obsolete now that Ram has “upgraded”. While $10 isn’t much these days this app isn’t even worth that. I keep receiving check engine light warning emails and warnings on the app. No dtc’s are present when I hook it to a scanner. Now let’s talk about the location feature. Is this supposed to be real-time or should I be using his to find out where my truck used to be parked? If the former this app fails, if the latter it probably still fails, but it’s something..Version: 1.76.2
✓ Works great…when it worksAs the title says, it works great, when it works, which is about 50% of the time. After the most recent patch, the app now send me notifications in command format instead of in English, so I have no clue what it’s supposed to say. As of today, it’s wanting me to accept new terms and conditions to continue using the app. When I click accept, it gives me an error and just says, “Something went wrong. Please try again.” So I tried again. Same result…8 times now. This has rendered the app completely useless for me, and I’m paying for U-Connect why??.Version: 1.83.4
✓ Uconnect Over Ram App: A World of DifferenceI recently was for to switch to the disappointments of an app the “Ram” app for my 2014 Dodge Ram 1500. Right off the bat, Uconnect's layout was a breath of fresh air - intuitive and efficient. Unlike the Ram app, Uconnect actually showed crucial data like gas left, tire pressure, and oil life which the Ram app frustratingly omitted. Moreover, the Ram app teased a remote start option, a feature my vehicle doesn't support, leading to further dissatisfaction. Additionally, the Ram app proved unreliable, working sporadically despite multiple attempts at troubleshooting like updates and re-installations. Same problem as everyone else… Works if the truck is recently turned off but after about 30 mins doesn’t work. Uconnect, on the other hand, not only provided essential vehicle data but also integrated seamlessly with other functionalities, offering a smoother user experience. Uconnect's reliable and user-friendly interface made managing my vehicle's data a breeze, a stark contrast to the clunky and incomplete Ram app. A solid one star for Ram app and a hearty recommendation for bringing the Uconnect app!.Version: 1.79.2
✓ Has to be a beta versionI have a Durango and a Ram 3500. Data such as how much fuel etc is missing on both rigs. It was there in the uconnect app. The uconnect app sent me a notice that I had less than an. 1/8 tank of fuel. The Ram app said nothing. It has sent me a monthly health report 4 times to day. All the vehicle info for both rigs was conveniently located on one screen in the uconnect app. It’s missing or very hard to find in the new ram app. Most of the info data is missing on my Durango. In fact there is no info button. Currently the ram app is a serious downgrade from the uconnect app..Version: 1.76.2
✓ Thumbs downHow come I can’t see the location of my vehicle anymore ..Version: 1.79.2
✓ 2023 WarlockVery disappointed, this app needs a major overhaul. Open ticket for 12 days; five calls for assistance. No one seems to know how to solve issues. UPDATE - now 25 days app is no longer updating since last version. Have spent hours on phone without success. Ticket # INCCV0128363 open since mid October. Very poor app and customer support. Truck is now 6 weeks old and I feel I got a technical lemon..Version: 1.79.2
✓ Wont loadThe website won’t even load.Version: 1.76.2
✓ Should be free!Should not have to subscribe! Nice ford and other brands should be free!!!!!!.Version: 1.83.4
✓ Ram Toolbox app was betterAs suggested by FCA, I upgraded to the new Ram app. The new app was missing the following functions: My Dealer coupons were not displayed; service maintenance schedule was not available. Incorrect information is displayed in service history: for a service history entry the calendar date selector scroll defaults to the correct month and day but for last year (2022); the mileage entered in service history displays correctly in the detail page but the mileage shown for each service history entry on the service history summary bears no resemblance to the entered data (off by tens of thousands of miles)..Version: 1.62.5
✓ Not the bestI'd like to know how this has a rating of 4.7 when looking through all the reviews it's rare to find any positive reviews of people who like this app ??.Version: 1.79.2
✓ The app is - needs some workThe app is functional for the most part. Doesn’t always update until way later. And the pic of the lock/unlock buttons are different than the advertised photo. Not sure why you went from all 5 buttons on the first screen to only 3. Made more sense with all 5. And can you please add a widget, or something those shows whether the doors are locked or unlocked? My Toyota app has that and it’s much cheaper. Should be free for the basic functions but I guess you can’t have it all..Version: 1.62.3
✓ Last RAM for meNickel and dime repairs are killing me. Used to have a very high opinion of Dodge Ram Chrysler. Latest trouble is their remote software. Does not work dependably after they forced an upgrade on be. Worked fine befothat. Now every time I open it, I get a message telling me to download new software. Nope. Does not do the trick. Before this change the WIFI provider changed because Sprint and T-Mobile joined forces. I was sent a module to plug into my diagnostics port so I could access the WIFI. I have to reset it every two to three weeks. I’ve been on the phone with support no less than 6 times. Each time they think they have it fixed. Again, nope. However I will say the service reps I’ve encountered have been very polite and respectful. Just wish they had permanent solutions..Version: 1.79.2
✓ RidiculousLet's pay 85k to 100k for a vehicle to get a complete and utter waste of an app that has the nerve to expect us to pay for it going forward?! A buggy, non-responsive dumpster fire. Recently bought a 2023 1500 GT Sport and it's accompanied by this crap. Couldn't even register from the vehicle. What a headache. The automatic start option is useless. The lack and complete nonexistent communication by any representative on here is yet another indication of ridiculousness. I'm beyond disappointed..... How did you guys pad your stats to show a 4.7 star overall rating? Hahah unreal. 1 star is still too much.Version: 1.76.2
✓ I want to give a higher rating but I need helpI downloaded the app because me and my father both drive his truck I work at night and it’s been getting colder out so I downloaded this so that I could start it from inside my job because the parking lot is too far but it is giving me nothing but find a dealer and digital glovebox nothing else so I really want to give it a higher rating but right now I can’t if someone could assist me in changing this so I’m able to start it from the building then that would be appreciated and I’ll give a higher rating cause I love the truck and I have no issues with it I love it just I need assistance with the app..Version: 1.83.1
✓ AwfulI’ve been trying for weeks to get logged on to this app but it always comes up with an error. Now they have completely gotten rid of the Uconnect app and I no longer have access to those services that I pay for. Just as colder weather is getting here too which adds to the frustration..Version: 1.76.2
✓ Works all if 10% of the timeWell just like it’s sister app Uconnect, this app works about 10% of the time. Despite notifications, the vehicle health report hasn’t updated in the app for a year, and the remote start or door controls hardly work, I’d be faster for me to just use my key and walk outside near the truck then use then app , doesn’t matter if i have 5G service, on wifi at my home it still take min 45 seconds to several minutes or just fails to work at all While GM and ford have zero issues with there apps quite like this app(I’ve used them both too) Ram seems to fail to fix their app in the 4 years I’ve used it so far. Maybe it’s the terrible cell service they chose to use with T-Mobile, who knows, but at $10 a month there is no value in this product.Version: 1.73.7
✓ It’s okThe old Uconnect app gave more info on my 2013 ram 1500 than this app. Like tire pressure, oil life, gas tank level etc. waiting to see if this one does when it’s updated. I do like the ram app interface better though. The old connect app lets me starts my truck before getting to it to warm up or cool down. I can’t get this app to start my truck for whatever reason. It takes a million years to even do a simple lock/unlock command. I honestly fee let down by Uconnect. I am very disappointed. Why it showing my location instead of my truck’s? Why isn’t there an info tab that shows vehicle oil life, tire pressure etc?.Version: 1.76.2
✓ Only works where cell service!I have had all brands of trucks and prefer the Dodge Ram for my personal vehicle out of the 15 we own. This app is no good for me as we work remote bd it looks like it uses cell service. Very disappointing when that is where u need it most. The Fords and GMCs use Satellites and way better. I guess my Ram is only for cities!.Version: 1.76.2
✓ Doesn’t work wellTry starting the truck from my phone in a snowstorm from inside the house, because keychain remote wouldn’t reach, and wouldn’t work. I think this app is a total piece of garbage..Version: 1.76.2
✓ Mostly does what it’s supposed toMostly does what it’s supposed to, but why are there multiple apps that do almost the same thing? They are all developed by the same company but have different names and different icons and version numbers. There is the ucconect app, that black Ram app, the white Ram app and possibly others. Some can find your dealership, some (primarily the white Ram app) won’t. Some will list your recalls, the others will not. It’s all kind of a mess and no one can tell me which is the official app because they all claim to be the official Ram app. Then there is the Mopar app, but don’t get me started on that…...Version: 1.54.5
✓ Bad AppTerrible app coming from Ram, slow and doesn’t have many features compared to others. Not worth the $200.00 annual fee..Version: 1.76.2
✓ Works about 75% of the timeNothing will piss you off more then waisting 15 min to start ur car, only to be rejected 3 or 4 times and end up jumping into a cold vehicle, after having to pay $30 a month for something that is very hit and miss..Version: 1.79.2
✓ Clunky and Schedule Service Terrible UX/UIWhen it works, it’s OK, and that just is the basic stuff as far as unlocking, your car or the remote start feature but beyond that the app is terrible as far as it’s user experience and integrations. For example, when you try to schedule service you get multiple error messages it doesn’t tell you why it doesn’t tell you what needs to be corrected it just times out and you cannot move forward. When scheduling services at dealers it’ll just tell you after you’ve spent minutes frustratingly trying to fill out their service request form that only allows you to see the first two lines and continues to move around to only find out that after all those efforts of typing and trying to inform while trying to schedule a service that those services are not available at that location and it does not give you an option to switch locations so you have to go change your main dealer and then start the process all over again just to be told there’s a system error and it won’t work Super frustrating. Hate this app. You might as well just call the dealership. All it is is basically a key fob for your phone.Version: 1.83.4
✓ Should be free or WAY cheaper pleaseThese trucks are really expensive to still have to pay monthly for full app access.. other than that i think it would be perfect.. i would recommend at least bringing price way down like $3-$5 a month.. i mean cmon now guys the features it provides is something you dont even use all the time so not very encouraging for customers to want to pay so much, without feeling like were over paying for feature we dont even use all the time.Version: 1.67.2
✓ Nice…. When it works… rareUPDATE: 1 year in. Start works most of the time but the door lock doesn’t ever anymore. Used to, but stopped. Tried deleting and re-adding the app. No luck. I like the app and what it can do. Problem is that it fails 4 to 1 over working. Invents new ways to not work daily. PIN errors, spinning dot wheel for 5 minutes, cannot connect for log in (while on great cell and WiFi), timed out, app doesn’t open or closes right after it opens randomly and will also randomly close during use. I am only on day 8 of my new truck ownership..Version: 1.62.2
✓ Needs WorkI’ve been using this app for a little over a month now and so far I’m not impressed. Right now it is a free trial that came with my new Ram and at this point I’m not sure if I am going to subscribe when the trial is over. The app seems to glitch more often than not. Starting the truck and locking the truck works most of the time, but unlocking the truck never works. After paying what we pay for these vehicles to have to pay a monthly subscription for an app that the basic functions only work most of the time or not at all is very unappealing..Version: 1.76.2
✓ Terrible App and Marketing PloyUPDATED Feb 22,2023 Well, I received a quick response from the developers and they asked for what I considered useless and unnecessary information that they “needed “ to help me. I provided the information and they said it might take 2-3 business days for them to analyze the problem. That was February 1,2023, so they’ve had over 3 weeks to fix this and it still doesn’t work. There was nothing wrong with the Ram Toolbox app, but someone decided they had a better idea. The developers are quick to respond when something is posted in the App Store where millions of people can see it, but when it’s 1 on 1 email exchanges, they could care less about customers. Please get rid of this new app and continue to support the Ram Toolbox. *** Original review is below *** I had the Ram Toolbox app and all was fine. Now FCA says to the Toolbox app will no longer be supported and to upgrade to the “new” Ram app. I did so and now I get a message stating that I don’t have a subscription to Sirius Guardian. Of course I don’t have a subscription. I am not going to pay $15 per month for something I don’t want or need. I paid a lot of money for the features in my Ram truck. I will not pay a monthly fee to access those features. BRING BACK THE RAM TOOLBOX APP, and stop being so greedy..Version: 1.62.2
✓ My App Works Except No LocateI’ve had the UConnect since 2018 when I bought my 2017 RAM. The app was always great and helpful to monitor the oil changes. The UConnect App was replaced with this RAM App, everything is working the same except the locate on the app is no longer on my app. I can’t see where my RAM is like I could before. This feature was always a plus in the event heaven forbid that my RAM was stolen. Finding where it’s parked can also be a plus! Why has this feature been removed? Can this be added back as it shows on the app? Put together an upgrade to add back the location feature please. That would be the only reason I didn’t give 5 stars because it is very good otherwise!.Version: 1.83.1
✓ Très déçu !Vraiment désappointé application incomplète, n’affiche pas les vrai données, bogue , application décevante UCONNECT please be back !!!!.Version: 1.76.2
✓ Great… when it worksApp works about 25% of the time when I’m trying to start/stop or unlock my doors. Much faster to just use the key fob (if you’re in range) Hopefully they work out the kinks soon..Version: 1.83.1
✓ Doesn’t workDon’t bother subscribing. Starter doesn’t work anymore. I had no issues before when it was the uconnect app. This app does not work at all. I can no longer start my truck by app anymore after being forced over to this app. Don’t waste your time and money on it..Version: 1.79.2
✓ UghSlow to respond, very limited functionality, can’t make appointments at my dealership, mileage is wayyyy off..Version: 1.79.2
✓ Devs didn’t keep up with IOS 16The devs screwed up the update with the new IOS and broke the paid services app. I am now paying for a service they broke. Tech ticket opened but still not getting fixed. Time to cancel the subscription for uconnect service, which was horrid to start with and now is unusable. Don’t release a product before it’s ready and done beta. Edit: after a week and half of getting no where with “customer service” and then being told that they cannot cancel My account “because that dept has left for the weekend”. Yep, deleted the app and as of Monday this piece of hot garbage will be refunded. Spent 12 years with nothing but problems using uconnect with Jeep and FCA hasn’t learned a damned thing..Version: 1.41.6
🙂 RAM® Positive Reviews
RAM® works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact RAM®.
⛔ RAM® Problems
