Hometown Coffee & Juice Negative Reviews

Hometown Coffee & Juice App Complaints & User Negative Comments 2024

Hometown Coffee & Juice app received 12 complaints, negative comments and reviews by users. Have you ever had a bad experience using Hometown Coffee & Juice? Can you share your negative thoughts about hometown coffee & juice?

Hometown Coffee & Juice for Negative User Reviews

✓ New app is worse, not betterWhat a bummer. What was historically the absolute easiest part of my day (quickly ordering curbside pick up from HT Glencoe through the app) is now a total mess. My points do not appear to have transferred. It’s not clear where I can even ask for curbside. Is my car info saved? I had to enter all of my information anew according to the manager, “but everything will transfer because it’s connected to your phone number.” It did not. The soup descriptions don’t even match the name of the soup, so I have no idea what I would end up with. Ugh. NOT an improvement..Petit fourVersion: 6.000.0001

✓ Stop logging me outThe app logs me out every time..AnnieKateVersion: 6.000.0001

✓ Too many screens to orderThere are far too many screens to place 1 order. Please please please make some default or favorites so people don’t have to select ten things before placing an order. I should have a default location, default order, and default tip just to name a few. Ideally I just hit 1 button “place favorite order” and it’s all done for me! I have to hit at least 10 buttons to order the exact same thing everyday. So frustrating..Reviewer300065Version: 7.002.301

✓ Old App was betterThe old app was much better. It saved prior orders and allowed for quicker ordering options. Bring it back..TJGVikes76Version: 6.000.0001

✓ Old App Was BetterWhat used to take 3 clicks now takes 9. Finding items takes longer. My old account didn't transfer over. Not pleased..Tall BrianVersion: 6.000.0001

✓ App is fine but I password problems aboundThe app is actually great from a menu standpoint but I seem to have to reset my password every single time I try to use the app. Super frustrating and time consuming when you just want to quickly order a coffee..ObserverEICVersion: 7.002.301

✓ Reese MarcussonI was told at least 5x I had an insufficient balance on my cc. I feel like I will be charged multiple times. Not a great first time using the app experience..REPMVersion: 7.002.301

✓ New appThe new app is much better but impossible to transfer from the older app..Westchester travelerVersion: 6.000.0001

✓ Order w/App easy-in store doesn’t add my transactionI ordered a drink in the app and it works much better than old app. However in store transaction did not tie to my account, even with phone number. How can I add? No customer service option within the app- add please..Ord2laxVersion: 6.008.0001

✓ Terrible payment set upApp freezes when trying Apple Pay. App froze when asked to give a review..Coffeedad74Version: 6.008.0001

✓ InstructionsNot able to give instructions where prompted for each item. A bit of a glitch..Aunt KrittyVersion: 6.000.0001

✓ Horrible appThis NEVER works. I have to change my password every single time. And even that is not straightforward. Great place but the app (both the old and new one) is awful..Jsahp8Version: 6.000.0001

Hometown Coffee & Juice works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Hometown Coffee & Juice.