- 52.8LEGITIMACY SCORE
- 63.3SAFETY SCORE
- 12+CONTENT RATING
- FreePRICE
My Highmark App App Complaints & User Negative Comments 2024
My Highmark App app received 41 complaints, negative comments and reviews by users. Have you ever had a bad experience using My Highmark App? Can you share your negative thoughts about my highmark app?
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My Highmark App for Negative User Reviews
✓ Little User Experience ImprovementGetting the detailed information needed for claims and EOBs still requires a couple of steps to drill into which isn’t terrible, but pre-authorization letters from third parties like Evicore are nowhere to be found once logged into the App. Needs a simpler dashboard to show current claim vs plan spending and most importantly, a means of sorting claims for viewing by EOB processing date, ideally newest processed EOB to oldest. I’m always searching through old claims to find which EOB was just processed after HighMark sends an e-mail alert that a new claim was just processed. Thank you for considering..Version: 1.18.0
✓ Multi-Factor Authentication doesn’t workI’ve verified both my phone number and email address for MFA, and it doesn’t let me pass that screen. I’ve even closed out the app and logged back in to try it again, with the same result. I just downloaded the app this morning..Version: 1.15.0
✓ Needs optimizationYou guys need to optimize this app all it does is freeze up and crash.Version: 1.15.0
✓ Confusing navigationConfusing navigation. It seems every screen requires your acceptance for something. After several months, still can’t access my HSA..Version: 1.26.0
✓ Cant even log inSo when I try to log in, the page will not load. It would be nice to be able to use the app.Version: 1.15.0
✓ Can’t even log inCurrently trying to make an account, I’ve had to change passwords 3 times already because I can’t log in. every time I try and sign in there’s an error message even though all the information is correct because I literally just made the password.Version: 1.22.0
✓ Does not work to update communication preferencesHave tried multiple times to save, to no avail. Contacted Highmark numerous times & received the same steps that don’t work and there’s no way to respond to message..Version: 1.24.1
✓ Couldn’t log inThe app isn’t ready for prime time. When I went to login, it didn’t bring up the keyboard so that I could input my name and password..Version: 1.15.0
✓ 18,000 step factor authentication doesn’t workI’ve verified my email and cell phone four times and cannot get past it..Version: 1.13.0
✓ Unable to loginDifficult login.Version: 1.15.0
✓ Copy of cardVery difficult to navigate for basic info..Version: 1.21.5
✓ Poor effortWhat college idiot came up with this app !?!?! Wow , amazed at how stupid these people think we are and the real cost info we want and all the stupid frills on how to run our lives.Version: 1.17.0
✓ Buggy, lagsUnusable app. Log in lags on set-up. Reset password multiple times to attempt to log in. After verifying identity, app takes me back to page to reset password over and over again. Useless app.Version: 1.15.0
✓ DuplicationSame app as High Mark app. It just wants you give more personal info. Not worth the time in my opinion..Version: 1.12.1
✓ What even is this??I already have a Highmark app that functions flawlessly. This one feels like phishing.Version: 1.15.0
✓ Issues with 2 factor authI’ve tried numerous times to get this app running on my phone. Two factor authentication is required but I can never get to the page to set it up! And I’m also now unable to access my information in the old app. Fix the bugs!.Version: 1.15.0
✓ Not ready for roll out!If you are going to send multiple emails to let me know about your great new app, get it functioning fully first! Slow to load, info not populated yet (such as claims, none showing but there are recent ones)..Version: 1.15.0
✓ IPad screen is smallNot feeling this app is there one for ipads.Version: 1.22.0
✓ GarbageCan’t login. Attempts to verify with phone number or email never work. Don’t use this app.Version: 1.13.0
✓ IssuesApp has multiple issues and bugs and is confusing to navigate and not able to get to info needed to make changes.Version: 1.22.4
✓ Missing ID CardPlease add our digital ID cards and the ability to fax and email them from the app..Version: 1.15.0
✓ Doesn’t workCan’t even log into this new app. It says the address is invalid. My antivirus also blocks it because it is an unsafe site. The old app didn’t work great either, I most always had to log on with a browser..Version: 1.18.0
✓ Don’t give this low brow app a starThis company is capable of providing exact information on your account, spending, and actual help to get every advantage out of the service you pay for. They do not even try and that should tell you everything you need to know about “Highmark”.Version: 1.18.0
✓ ‘Find a PCP’ journey in app - accurate?The app continues to offer “Find a PCP” journey. I have several claims that show I have a PCP. Is this saying that I am not allowed to use my current PCP? Do I need to find a new one? Can this be deleted and/ or completed so it stops showing up?.Version: 1.17.0
✓ BrokenHalf of the app’s features flat out don’t work. Most of the time it’s just loading a webpage, that you have to log into again, and again..Version: 1.20.0
✓ Enable the card to be saved to Wallet!Hard to believe that this app does not enable the insurance card to be saved to Apple Wallet..Version: 1.18.0
✓ New app, lots of tech glitches, and seems focused on sharing user dataThis new app might be a good concept, but it’s rollout is very rocky. Login attempts fail often, then, suddenly, seem to work. Once in the app, Highmark seems very focused on accessing and sharing PHI, showing users long and confusing policies requesting agreement. App requires re-authorization every time the app is updated, which is annoying. And the most important/useful info for consumers (insurance coverage and claims info) seems secondary and initially hard to find..Version: 1.22.5
✓ A Joke Of An AppEvery single time I try and log-in, I’m informed my password is wrong. Then, I try to reset it but before that happens highmark must verify my identity. Once that finally happens (emails are never sent, always opt for a text message) and I change my password, it still gets rejected. This happens as a continuous cycle until either a)I give up, or b) the website encounters an ‘unknown error’. Save your time and call the member benefits # on the reverse side of ID card..Version: 1.10.1
✓ The most laggy app everYes a bit of an exaggeration but the app needs to be streamlined and refined to make it much faster and simpler..Version: 1.18.0
✓ It’s okSo for some reason you can’t see what claims have been made on the new app! You can see it on the old one so I have just been using the old one since this new one isn’t really showing me much at all.Version: 1.17.0
✓ You can’t even loginThis app is super frustrating. The login does not work. It forced me to put my member ID and information in to login for the first time, which I did and then I selected to use biometrics to login going forward. Just tried to login with my biometrics and it says it’s expired? Tried to login regular with my login and password, and it says it’s in invalid. How are you supposed to use an app you can’t even log into?? Clearly, this app was not ready to launch. Smh Waste of my time..Version: 1.22.5
✓ MyHighmarkHorrible Impossible to login or view any information.Version: 1.25.0
✓ Not greatThe biometric option to open app never works and navigation within the app is horribly slow. App is not worth the time it takes to log on a move around within it..Version: 1.12.1
✓ Need more notification controlI’d like more options to choose notifications that are available. I have them off because it’s just too much..Version: 1.18.0
✓ Never able to sign inI’ve tried and tried to sign in have not been able to even once. Just keeps giving errors.Version: 1.23.1
✓ Horrible app and insurance.Not user friendly and the app doesn’t work 90% of the time!!!!! The coverage used to be good but now it’s terrible!!!.Version: 1.23.1
✓ Never worksI always get an error message when trying to use the app..Version: 1.18.0
✓ Buggy As H*llTonight Login is problematic - stalls before opening login webpage. It may work tomorrow, and that’s the way of this app. The more clicks, the less likely you are to achieve your objective. The public is the second level of quality assurance testing. Website works much better..Version: 1.22.2
✓ So very brokenIt’s kind of shocking how poorly done this app is. Everything is broken and/or a UX disaster..Version: 1.15.0
✓ Large fontI have large font type on my phone. I can’t see everything sometimes and there is no way to scroll or reduce to see the rest of the information within the app. Please look into this so others can get the full user experience..Version: 1.26.0
✓ Codes make no sense to actual humansThis app effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text. This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy. When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it. My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for. I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it..Version: 1.23.1
🙂 My Highmark App Positive Reviews
My Highmark App works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact My Highmark App.
⛔ My Highmark App Problems
