Palo Alto Link Negative Reviews

Palo Alto Link App Complaints & User Negative Comments 2024

Palo Alto Link app received 7 complaints, negative comments and reviews by users. Have you ever had a bad experience using Palo Alto Link? Can you share your negative thoughts about palo alto link?

Palo Alto Link for Negative User Reviews

✓ Slow15 min rides turn into an 45 min to hour long.NigerianbimboVersion: 4.6.7

✓ Out of zoneThe app is difficult to use since it will almost randomly decide your pickup location isn’t served, even if it’s shown as being within the zone and it has allowed you to choose that stop before. It won’t recommend a nearby location and instead you have to keep guessing cross streets close to your ideal pickup location until you’re able to find one. It would be much better if it recommended the closest possible pickup location instead of having to blindly guess..JackieV12Version: 4.6.7

✓ Pointless if you try integrating with CaltrainThis app is useless if you are commuting via Caltrain. Due to its "integration" feature it automatically plots all routes to include any bus stop within 0.5 miles of your pickup location, regardless of where you're final destination is. It doesn't bother to weigh the amount of time it's going to take you to walk to/from each of these bus stops versus a direct route by one of the actual vehicles picking you up and getting you to your destination directly. For example, I'm trying to catch a ride from the Palo Alto Caltrain to the Stanford Eye Institute on Embarcadero. No matter where I place the pickup location, it keeps trying to reroute me to ride the 280 bus instead of actually picking me up directly. In every instance, the bus doesn't even get you there directly. You'll have to walk an additional 15 minutes after it drops you off. tl;dr: don't bother using this app if you are a commuter.Bay Area ResiVersion: 4.6.7

✓ For too many notificationsThey keep nagging me to take a ride, even when I am outside the pickup zone. I’ll take a ride when I have a reason to, not when the app tells me to..Alex98765432Version: 4.11.12

✓ No show. Stood me up many times.Drivers didn’t come after taking tickets. I tried to report and no one picked up. Customer service didn’t call me back. Waste of time and I missed important meetings. 10-20 minutes of my wait time on side walk each time they stood me up..Jk20082009Version: 4.6.7

✓ Needs extensive work— Driver didn’t call to check when I literally was behind the car, cancelled the ride (I waited 30 minutes for) and drove away. When I try to get another driver, it just gave me the same one… —The pick up and drop off locations seem random. I set the same pickup location for 3 days and it randomly shifted and caused twice as long walking distance. — No way to know the estimated arrival time beforehand and only to be informed I would miss my train when I was in the car. —Significant delay in driver location update on the app. When it says 3 minutes away, the driver was actually here. —The cars were covered in white and green decals which was confusing when the app said white car— Used this app for three days but never again. Making the ride free doesn’t really help..ShelleyJ16Version: 4.6.7

✓ Good for price and that’s itConstantly misjudged times, the map system is uses takes longer routes than necessary. Have had a driver sit in the parking lot and not drive anywhere. No exaggeration have not made one train in time because of these reasons.FkdmsmslalVersion: 4.11.12

Palo Alto Link works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact Palo Alto Link.