Boingo Wi-Finder App Negative ReviewsBoingo Wireless, Inc.

Boingo Wi-Finder Negative Reviews

4.3
4.35064 star

Total 155 Negative Reviews

Boingo Wi-Finder App Complaints & User Negative Comments 2024

Boingo Wi-Finder app received 155 complaints, negative comments and reviews by users. Have you ever had a bad experience using Boingo Wi-Finder? Can you share your negative thoughts about boingo wi-finder?

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Boingo Wi-Finder for Negative User Reviews

Poor application.I travelled to India from New York JFK airport via Abu Dhabi past week. boingo was almost of no use, even when there was free wifi at airports it would not find a signal. If I connected manually using my phone’s settings then bio go would happily report that I was connected. Other times, like in April 2018 and January 2019 when I made a similar trip, I would even get a message “ no internet is available on this device” . No kidding I did not have internet, what I was trying to do with the bio go app is to get internet. All in all not a very useful app - perhaps someone can tell me how much I should expect from this app. Thankfully I am not paying for this service because based on my experience over the past year, I would never pay for this. Frankly airports now have free wifi and this app is of less relevance now that it may have bee sometime back. If someone from boingo reviews my usage logs please note that at any time you see internet is because I connected using alternate means and then boingo figured it out and claimed success..Version: 6.17

Waste of time and money!I’m at Grand Bahia in Mexico, following a review from someone who paid for Boingo and stated it worked here; I bought some time and can confirm it doesn’t work. It connects to free Wi-fi hotspot but nothing else. Save your money!!.Version: 6.14.0001

ConnectionThe auto connect often doesn’t work. Take many minutes showing trying to login but often ended stuck on that screen until you give up or it just fail to connect. For Wi-fi hotspot that have connected before, sometime it will auto reconnect, but more often a pop up will say Wi-Fi is available, press login to connect. Not much point having the app for auto connect when you often have to go in and manually click connect..Version: 6.6.3

Hotel Log-in BROKENWhen traveling through UK and France last week my iphone would never allow hotel WiFi log ins. In my settings screen, I can connect to a hotel network, but the WiFi signal strength bars on the upper left of my iphone are missing, I am never offered the pop-up hotel log-in screen at Marriott properties. Avoid this app until this bug is fixed..Version: 6.11.1

Boingo actually prevents me from connectingThe staff of the Marriott in San Ramon, CA told me that if I wanted to connect to their Wi-Fi I had to delete my Boingo app first. They were right. As soon as I deleted Boingo, my phone connected immediately. I’ve had this same experience in airports & hotels around the world for a couple years now. Makes me wonder how it could go on this long without the Boingo developers fixing this..Version: 6.16.0007

Daylight robberyPaid the fee for 24 hours in Rio Airport, worked for 5 min! Tried to reconnecting told me I had to pay again, so send them an email complaining and guess what? They will get back to me in 48 hours!!!! I need internet now!!!! Not in 2 days time!!!!.Version: 6.20

Boingo BlowsCan connect about 20% of the time. Way too frustrating..Version: 4.2.0061

Useless appCould not figure out how to work with this app. Location map does not work..Version: 5.5.0005.0

Double charged scamI downloaded this app hoping to be able to use when I travel but the app is confusing and the service is horrible. Worst of all I paid for a subscription and then the app charged me for it again. Double charged for a service that doesn’t work and an app that is not functioning..Version: 6.34

Worst app on the planet! Uninstall Wi-Finder!!What a crap of an app. Worst ever. It never does anything useful ... you can find WiFi networks just fine under “Settings —> WiFi “. But it actually PREVENTS you from getting on WiFi networks! That’s right! I now had been at several hotels, couldn’t figure out, why I could not log on. The check mark next to the WiFi symbol was there, but my IPhone won’t connect to the WiFi network. I spent HOURS trying to find a solution, resetting all passwords ( painful! ), etc ... nothing worked. I tried all the tricks I could find. Until ... I noticed that it said “look for Boingo WiFi” under that check mark. I open that app, now it connects me ... but I have no idea whether it is using its own plan to pay for it, or the plan I already paid for at the hotel. I went ahead and tried to delete it ... it is not under “Boingo WiFi Finder” but under “Wi-Finder”. Deleted it now, and now, everything works like a charm. But those lost hours of my life ... I never get them back. What a stupid, crappy app..Version: 6.15.0004

Can’t use many WiFi connections when installedUpdate to developer re fix: the problem is not that it doesn’t work when you try to connect thro the app. The problem is the iPhone will not connect to certain networks because the app is on the phone, but there is zero indication that this is anything to do with Boingo. No mention of it appears in the wi-fi connection screen. You just see a check mark next to network as though it’s trying to connect but you never get the WiFi 3 arcs in the top right; it never fully connects. How are people supposed to know to go to the boingo app to fix this in the first place? ——- I’ve had this app for 2 or 3 years and only just discovered it’s the cause of an inability to login to some networks. I see from other reviews now that it’s not just me. In many hotels I simply cannot log in to their networks, I get no indication that it’s because of the boingo app, instead it just hangs trying to connect with a check mark on the network but never actually getting any further. Only recently did I discover if I go into the app I can connect, but I had no idea the app was even something to consider, there was no indication I should be using it - I already was given free WiFi but the hotel. Same thing has just happened now in another hotel chain, although in this case I need to set the app to ignore the network as it can’t connect to it. So frustrating as there was no way to tell what was causing this for such a long time..Version: 6.14.0001

Two iPhones. The one with Boingo...I have two iPhones. One personal, one work. The one without Boingo remains connected to Wi-Fi even when locked. The one with Boingo always reverts to cellular when the phone is locked and I have to launch Boingo and reconnect every time I unlock my phone. The iPhone with Boingo has used 90% of my data allowance, because the background processes use cellular. Your support is obviously scripted and totally worthless every time I have dealt with them — even when I call them while I am experiencing the issue. “We want to help” is total baloney..Version: 6.3.4

Blocks Access to legitimate WiFi connectionsYour app overtakes the WiFi functionality on my iPhone and prevents me from connecting to any legitimate WiFi connection like hotels. I literally have to uninstall the app in order to connect to non Boingo supported connections. Why is that? This issue had been in existence for years and over multiple versions. Please do not respond with a canned answer..Version: 6.6.3

Competly useless waste of timeTried to connect the in 2 different countries numerous times never happened.Version: 5.20.0003

Is this updated?Just changed to an iPhoneXS and I’ve been having problems detecting wifi available around me through the app, and it often redirects me to settings..Version: 6.16.0007

Please create a better app...Update: had to delete the app as it was eating up 55% of my battery despite background activity being turned off... And yes I agree with the comment - non of that sounds right, but are the actual issues with the app... Similar issues as the other users: 1) app prevents you from logging into certain WiFis (I haven’t been able to find a solution) 2) it drains a LOT of your battery (35% on my iPhone over the past 10 days with “background activity”).Version: 6.16.0007

Terrible. Don’t use even if you can. Delete itTerrible app we have tried all over the world vis-a-vie our Hilton Amex providing this “benefit”. It rarely works and many times with Hilton hotels actually inhibits wifi so we are deleting and not recommending anyone use this worthless app..Version: 6.23

Completely useless app - avoid!I travel frequently and have a Boingo wifi account however this app has failed to connect me to a Boing hotspot ever since I downloaded it (years!) Complete waste of space on my iPad so have now deleted as I always manage to successfully connect to Boingo hotspots manually. Get your act together Boingo, it cannot be that difficult to produce an app that actually works with your own service!.Version: 5.17.0024

No longer opens WiFi settingsTerrible update. The app used to work on my iPhone but now it no longer opens the WiFi settings when you click “check for boingo WiFi” in the app. Instead it open the settings for WiFinder (the app itself) and you can’t connect to any WiFi network associated with Boingo..Version: 6.16.0007

Boingo breaks login pagesThis has become a routine occurrence. I cannot log in to hotel landing pages. Boingo tried to make this sound like some sort of “one off” but it happens all over the place and disappears when you revive the app and the profile. I recommend removing this junk ware. The developer has replied that they “have limited control over certain hotspots” and like in other cases are trying to portray this as some sort of one-off problem. But this is a widespread problem, it basically interferes with any network that uses a landing page. Hotels (Marriott, Starwood, Hilton etc.), airports, and other places all over the world for me, it’s a systematic and consistent problem across networks and devices and has been going on for a long time. They need to make their app compliant with international standards and either won’t or can’t. I’ve deleted their app and the problem has disappeared. I suggest anybody who is having this problem do the same. They lack the competence to understand and fix the problem..Version: 6.7.5

Stops the WiFi login page from coming upThe login page never came up for both hotel WiFi networks yesterday and today. Searched the web and tried a few options. The removal of this app solved the problem..Version: 6.7.5

CAUTION!!!!This App is NOT updated for latest OS 12 software. It will “latch on” to your Apple Wi-Fi app and “lock out” Wi-Fi all together! You will next spend hours if not days sorting it all out. Easiest solution: DELETE. Customer support (on this issue): NONE —unless you call repetitive responses saying, “Sorry, this is not the experience we want for our customers” etc. SORRY BOINGO — you’re R&D is lagging and you know it!.Version: 6.15.0004

Works!Good utility- works well..Version: 5.1.0040

Incompetent and useless.The basics of any IT development is to test things before deploying. They don’t seem to understand this concept. The service has never worked, turns out they have incorrect passpoint profiles being distributed. Nothing is as seemless as they advertise. Never ending issues, avoid completely..Version: 6.34

Very bad technical service and app.I downloaded Boingo with Apple apps. I was unable to create my account, I called Customer Service and they told me that I was supposed to be close, very close to the Hot Spots or I wouldn't get any signal, otherwise..., to cancel my account and get reimbursed! I sent three e-mails to the e-mail support, two days later, still waiting for some kind of help. Definitely, this is not worth it, more headaches and frustration than anything. Regards.Version: 5.5.0005.0

ScamPlease don't sign up! They just use free hotspots like MacDonalds and charge you for it. They won't reply to my emails to cancel my contract either..Version: 0

Blocks Wi-Fi on iOSSo rather than make excuses and apologies why didn’t someone actually fix this. Seems multiple users have the identical problem - isn’t that a clue? Go to your nearest Marriott and experience this for yourself. ================== I thought this was good at one time but now it’s impossible to log onto any Marriott hotel free Wi-Fi service or IHG Wi-Fi service from my iPhone 7Plus using iOS 10 and iOS 11 Caused me to consume excessive wireless data when I thought Wi-Fi was connected. The app seems to hijack the Wi-Fi connection I hope this will be fixed and then maintained across future iOS upgrades I removed the app and rebooted and now Wi-Fi always connects..Version: 6.11.1

As useful as a chocolate teapotA company that puts its name to this useless app has lost the plot. The app doesn’t find WiFi. It doesn’t auto connect to Boingo hotspots. What were they thinking? All it does is tell me Boingo doesn’t know what it’s doing if they think this is a solution. The most useless app I have installed and uninstalled in ages..Version: 6.11.1

Completely uselessApp doesn’t work at all just brings up iOS settings menu but no explanation what it requires or why. Makes no attempt to look for networks or hot spots..Version: 6.16.0007

Worse than uselessHave failed to find Boingo networks when I have needed WiFi (eg Major Airports) failed to be of any assistance at places that had hotspots and I had to log in manually via settings app. Finally and the deletion nail in the coffin this app prevents access to non Boingo networks that require sign in via a captive web page (e.g BA lounge Gatwick) somehow the app prevents the captive web page coming up to enter log-on details. Took over 6 months to figure this one out!.Version: 6.5.4

Almost uselessI get about a 1 in 20 success as I travel , it is frustratingly useless This is compounded by the fact that it inhibits the hotel and airport lounge normal logins and I end up having to delete the app to be able to login to hotels and lounges..Version: 6.11.1

Breaks Other Free WiFi as other reviews. Developer’s purported fix is false.It’s quite telling that this app apparently has received all 1-star reviews for more than a year. (Yet, oddly, still shows an overall high rating). I can attest that this app breaks at least 2 free WiFi spots with captive login verifications, as reviewer MrBen123 stated. One of them is certain Hilton HHonors WiFi, so fairly wide spread. It is a serious concern for frequent international travelers, as the breaks cause by the app are not easily identified and one is left to diagnose it in environments with no internet connections. The developer’s response (to MrBen123’s review) of a fix is irrelevant/inaccurate/incomprehensible at best, since, in their current version, pretty much none of the mentioned options were present. Avoid install/download!.Version: 6.15.0004

Ok but bit hit and missOnly had it a couple of months. When it works it works but 50% of the time it either fails to connect or you have to go round the loop of connecting to WiFi in settings then waiting to be told to try Boingo only to be told to select a network etc etc until you are successful or give up. When it doesn't work at all there is really no way to know why. Stayed in a hotel a few days ago when it said on phone "use Boingo here" and yet never once connected. I really only need it for foreign trips as I often find WiFi performance in well used hotspots is worse than 3G. Seeing as data roaming is now relatively cheap in Europe then it may actually be cheaper for me to cancel and use roaming. I use it mainly for email and so data volumes are low..Version: 5.2.0037.0

Terrible App, terrible implementation, terrible customer serviceThis is possibly the worst app I've ever bought. I found it next to useless in doing what it's supposed to do (finding wi if hotspots) in four different countries (even in the USA is was extremely patchy), it was also a convoluted process to even login in when it did find a spot and when I tried to cancel.............I found it extremely difficult and ended up getting charged for about two months of "usage" that I didn't actually use. Avoid..Version: 5.4.0056.0

Block you from public wifiAgreed to what other users said, this app has never helped me connect to a public wifi freely but keep blocking me from connecting to public wifi.Version: 6.33

Corrupts your whole iPhoneIOS users be warned: I spent 11 months wondering why my iPhone wouldn’t load captive portal screens, thus preventing me from using dozens (hundreds?) of free WiFi locations around the world. Apple Geniuses had no idea what the problem was, nor did anyone on the Apple message boards. Then one random user with the same issue said deleting the Boingo app would fix the issue, so I did. Everything works properly now. This app is garbage from a garbage company that monetizes WIFi in places like airports where Internet should simply be free. Boingo extorts money from people when they’re often desperate to get online, and that’s just a fact. It’s been screwing me for months and I’m done. I hope the company fails..Version: 6.18

BoingoNot particularly reliable and cover is not as extensive as Boingo would have you believe. Not bad when it works..Version: 4.2.0061

The app won't workI'm trying desperately to get on to the Internet during a bit of a family emergency while travelling... The app opens and then immediately closes. Very useful, not!.Version: 5.15.0001

Terrible installThis is the worst failed install experience of my past 10 years! I got the app for free with the WestJet Mastercard and that is just about the value you will get from this app!.Version: 6.33

Negative 200 stars!!Well, got my Mastercard World from Tangerine. Unfortunately, there is absolutely no wifi hotspots in Canada whatsoever... Zero. Nada. Well another useless option. At least there is no annual fees on the card!! :P.Version: 6.31

Waste appDoesn’t find and connect to any boingo wifi spot- at least not in canada.Version: 6.3.4

When it works nice - support awfulIf you go to a hotspot that works then great but god forbid you go to one where there is a problem - for more than 18 months I have been fighting to get Boingo to fix their mobile service and iPad / iPhone app to work with Telefonica hotspots in Spain - no joy and support is terrible - no follow up loads of case numbers no solution .... Shame because if it worked more reliably or they cared about solving customer issues it would be great..Version: 4.0

Wasted my timeReceived this for free through my credit card, after trying to log on for 10 min and having to reset passwords as it keeps saying I mistyped, I’ve deleted the app..Version: 6.35

Pretty much useless now.Used to be great. Almost useless now since Apple removed the Disable Auto Login option in iOS 6. Logs on to Boingo Hotspots ok but affiliated ones don't work even if the App says Boingo is available on their network. The Safari Login Form appears which inhibits WiFi until you input the user and password etc. This makes the App think you are not on WiFi so won't connect! Customer support is awful. Every time you email they give you a phone number to call. Every looked at the cost of a call from Angola to a US 'freephone' number? Eyewatering to put it midly. They just have not grasped that once you leave the USA or Europe phoning support is not an option. There is a third party app on iTunes that can disable the Login Form on a per SSID basis. Works a treat. Come on Boingo, why can't you fix this or don't you want idevice users using anything but your own Hotspots despite advertising all the affiliated networks?.Version: 5.2.0037.0

Hijacks Public WiFi AuthenticationI was unable to connect to hotel or airline WiFi because the Boingo app prevents the iPhone from displaying the portal authentication page. I first tried to reset network settings without success. Finally uninstalling this app allowed me to connect properly..Version: 6.21

Good overall but has its issuesI like the app and the service BUT here's a few issues I think you should work on. International Toll free number doesn't work so have to call the US number when I have an issue which can be very costly. Told customer service multiple times but nothing has changed In certain airports it takes forever to log in. Amsterdam for one on the KPN line. The most important issue to me is Germany. You guys need to do a deal with T-mobile who is market leader and has the wast majority of the hotspots there, if not all (certainly feels like all). You don't have a deal for the mobile service as my app always says no Boingo whenever I am on a t-mobile line. Thanks. Would be nice if you acted on these things or at least let us know you're working on it..Version: 4.2.0056

Nearly great!Where there are actual Boingo hotspots with a powerful (ie not less than than two bars), the App works well, no complaints other than it does not seem to understand when the iPad is already connected and starts searching for a hotspot ... without an internet connection....some genius! Also when it finds that there is an existing live 3G connection when it gives up. The previous version of the app (without the intensely annoying map of the USA!!!) worked much better, especially irritating is the VPN feature which seems to be really badly implemented from a users point of view. The big issue is that Boingo are being scammed by their so-called roaming "partners", particularly in France and southern European airports which generally prefer the monopoly rip-off business model. So far I have rarely successfully connected using the App where the local provider offers Boingo as a roaming partner, there seems to be no standard login protocol and the App does not seem to be capable of negotiating the often very peculiar dialogues..Version: 5.0.0072

Poor performing serviceApp kicks me off about every two minutes. IT support no help at all. Auto-connect doesn’t work. I get this free thru MasterCard and it’s still not worth what I pay for it..Version: 6.16.0007

Poor Customer ServiceI wanted to try the app whilst in Jamaica and therefore subscribed and paid the month. I then cancelled the subscription. Possibly my error!! I then used the app for the first five days and it worked well. Then it stopped working. I contacted Boingo and heard nothing in the 1st 24 hours (they do state 48 hours). I contacted them again after 48 hours and sometime after that I was finally contacted to advise I had used it too much! You can’t use it too much, because the app disconnects you when you lock your phone. They have refused to reactivate the account because I am either using it for commercial purposes or as a residential replacement!! Not happy at all! I gave it 1 star, because when it worked it was good!.Version: 6.7.5

Breaks Hotel LoginsSo just to echo what everyone has said if you install the app, there is a very good chance it will break the ability to login to a Marriott property. And you definitely won’t be able to add your iPhone if you have high speed internet as part of the Marriott Rewards program. Spent an hour trouble shooting and the tech said “do you happen to have Boingo?” And then explained that the app interferes with the login page. So I had to uninstall and it works now. New update from 6 days ago didn’t seem to fix it. Oh well..Version: 6.13.0002

ScamInternet didn't work. Difficult to cancel subscription. Worst app ever.Version: 5.5.0005.0

Not to be relied on is BoingoI signed on to this app in January, have paid the fees and to date have not been able to use even 1 kb through Boingo. In Tokyo I could see the Boingo logo but no hope of logging on. Had a few emails to their "support" centre but still no service. So far it's a waste of money and time. I can only cling to the hope that they may acknowledge my concern and do something. Not to be relied on is Boingo..Version: 0

Very poor supportThe app would not sign-in to the AT&T mobile hotspot, despite it accepting Boingo logins. I tried calling support, but was disconnected after an hour on hold..Version: 0

Just doesn't work!Stuck in JFK with Boingo the only option and nothing works..Version: 4.0

Many hotspots are missingThe app is basically useless because many if not most hotspots are missing. I am currently traveling in Mexico where all Infinitum Mobile open hotspots allow login via Boingo, but they are missing here..Version: 4.2.0061

Interferes with other wi-fi & updates can lock up your phone and drain batteryToo many times now I’ve been blocked from hotel wi-fi because this app is interfering in the background. Latest update kept spooling until it nearly drained my battery. Use this app as a last resort and turn it off otherwise! App user beware..Version: 6.20

Ok when it wirksWorks about 60% of the time, have to faff about sometimes turning wifi in settings on and off and on and pressing renew lease or forget network. Just seems to be sensitive to wifi strength. I'm a pilot and use it a lot in airports and log on success seems to be dependant on location in the various terminals I frequent. Good value service thou thanks J.Version: 4.2.0056

Never connects outside of airportsFor some reason this app only every works in airports, I travel globally and only just now I tried to connect to a hotspot in Bangkok, usual failed to connect, too be honest it's a very poor app/service. This type of thing should just work! I think apple should ban the app from sale until boingo can prove it works more than 80% of the time, at the moment it's less than 20% I spend actually in the airport!.Version: 5.5.0005.0

Sometimes troublesomeI regularly travel through airports, so the ability to connect is tremendously useful. I've had some difficulty connecting and with drop-outs at airports, but this seems to have been resolved. However, the number of airports at which Boingo can be used is extremely limited. I am also often informed of 'Boingo available' at Beefeater and/or Premier Inn, but this too is very troublesome, and often cannot connect at all on different devices. Useful, but there's certainly plenty of room for improvement!.Version: 5.4.0056.0

Always CrashApp is not working... always crash when I try to log in....Version: 5.26.6

Almost uselessIn London, hardly find any wifi, even find one still cannot get connected. Only twice got connection, speed was very very very slow..Version: 5.4.0056.0

WIFI does not connect as presentedMy iPhone does not automatically login to supported WIFI Hotspot as presented. Need to open the app and manual authen all times. I asked support team twice and got same answer to uninstall and reinstall app/cert but when ask back on next step is no answer. It’s far from my expectation which receive from competitor service(iXXXX) which I have used previously..Version: 6.5.4

SCAM ALERT!!!! Buyer bewareI signed up for Boingo while I was working at an airport to take advantage of the wifi in the facility. The service was fine until I left my job at the airport and tried to cancel my subscription. After submitting two requests to cancel my service they did not and continued to charge me. This type of practice is predatory to squeeze additional dollars out of individuals who sign up for their service. I highly suggest finding a different service if you’re looking for remote wifi..Version: 6.32

Prevents auto-login of hotel wifiThe hotel wifi is an unsecured network and after connecting, displays a login page to enter name and hotel room number. Boingo prevents the pop-up login page. I had to delete the app to use hotel wifi..Version: 6.3.4

Prevents me from accessing to WiFiI just started to use this app and I think this app is preventing me from accessing free WiFi because it’s unsecured. I think the idea is great that we can access from anywhere. But it’s not working or it’s making worth now. Please fix this as soon as possible before I delete this app.Version: 6.7.5

Not worth it.I had to install the app then uninstall it because its so hard to see myself using Boingo in the near future, and my review needs to be seen by those considering subscribing to this “company” the only reason im still using them is for work purposes. DO NOT pay boingo anything, it’s practically a scam, you’re paying monthly for an “internet provider” that will not give you anything but disconnections or any other interrupted services, along with paying too much from what they ask. Boingo does not care for its customers or even care to improve their services. I’ve been on the phone with customer service multiple times all to just help me with my bad internet connection, TEMPORARILY, with everything shutting down the next hour. Truly not worth the price. Please do not pay them anything or you can be a very dissatisfied customer..Version: 6.29

Beware if you ever need to cancel your boingo account.... Because its impossible! I never got to use the service as I couldn't work out how to register any of my devices when I wasn't near a boingo flagship hotspot. Tech support wasn't very helpful either. In the end I tried to cancel my account but after waiting on hold for 30 mins and then finally getting some tired sounding person say to "send an email", I cancelled via my credit card company. Check the reviews online. This company is a scam..Version: 5.4.0056.0

Battery killer - updatedIOS has a great feature to see what apps are constantly running - this one was so bad that it only let my phone charge to 80% as it was constantly running overnight in my house. Why does this app need to run in the background at all? When I need it, I’ll load it. Waste of time when you’ve already put the Boingo config profile on your phone. Added May 10 - the app is the latest version. I have a screen shot of battery and app usage for the day I deleted this app. Before 4 am, race condition, 60 minutes of background usage every hour. After 4am, almost no background usage. So yea, current version. Review stands..Version: 6.19

Prevents hotel WiFi landing pages from openingThe title says it all, this issue had been dogging me for over a year, I finally figured out that the app wasn’t letting the landing page load. Deleted the app, now it works like a charm. I love being able to connect to hotspots at airports transparently, but I spend more time at hotels, so it’s staying uninstalled until they fix this..Version: 6.16.0007

Hardly ever worksStill have to navigate advertisements even with app subscription Wifi service is No better with the app than without it!!!! Rarely strong enough signal.Version: 5.5.0005.0

Delete this appI have had similar issues to Lgrtgfd. I didn’t realize it was the boingo app that was preventing me from logging on to hotel Wifi networks. This happens more often than not when staying at hotels and is incredibly annoying. Happened to me today at the Radisson Blu Gautrain. Deleted the app and am now connected to WiFi..Version: 6.11.1

So far so crapSo far not impressed will not allow any other devices on the same acct even if you are logged off not worth the money at all i have been on better free wifi than this pay service.Version: 4.2.0061

Biggest flog scamThe most useless money making scam I've seen. Took 30mins to load, quick to take my bank details, nothing working afterward. Then difficult process to deactivate and remove banking details. Doesn't even deserve its one star.Version: 5.5.0005.0

When It works it is geniusI always have trouble with connecting. customer support are friendly but do not help solve any problems. they suggest deleting and re-installing app, which of course, you need the wifi first to do it. the same for the number they ask you to call when abroad - we need skype and wifi to call it. misguided but brilliant idea. would be great to have wifi zones globally preloaded or synced, as the map of nearest wifi will not load without wifi, which makes that feature all but useless..Version: 5.5.0005.0

Doesn't workHasn't been updated since 2014, doesn't work with iOS 8 nor iPhone 6/6+. Terrible customer support. Avoid..Version: 5.6.0022

Scam: continues to bill after uninstallCareful, you will continue to be billed 8$ per month even after you uninstall the app and cancel the subscription..Version: 5.5.0005.0

Never worksI had this app for a few years already and it used to connect fine but lately (about a year so far) it never connects. The app finds WiFi spot that allows connection but using this app it does not connect. I hope future update will fix this issue..Version: 6.15.0004

Cannot select preferred connection methodsAs many have stated here before, having the app on the phone creates many connection woes. For instance it will try to connect you to to a hotel network and never actually connect you without giving an indication of an issue. Once you realize the app is the problem, it is supposed to give you an option to forget the network for a period of time but I have found this option presents itself about a third of the time. If you accidentally hit the wrong option, you never get the pop-up back. There needs to be a hard setting where these features can be turned off. The current only way to make this happen is to delete the app from the device..Version: 6.23

Not worth usingIt blocks my current wifi and messes with my iPhone. Want to have this app deleted, no longer purchases, nor have my info shared or sold. It infringes on all my privacy.Version: 6.33

Junk, inhibits other free wifThis app is garbage, just like others say. It blocks free public & hotel wifi access. If you’re trying to log into free wifi & you can’t get the pop-up login page, delete the app & you’ll be able to right away. Totally useless!.Version: 6.33

UnsuccessfulTried Boingo as part of my Virgin credit card deal at LAX, MAN and Toronto without success in all cases..Version: 6.21

Bad!I tryed it but it dont work for me so how do i cancel my eavry month of couple $$.Version: 0

Does not work.This only works when there is a native Boingo hotspot. Elsewhere it's very unlikely that it wil work (I'd say a 10% chance you'll connect successfully). It keeps asking you to "retry" or it cannot see the hotspot (they are affiliated to BT Openzone and there are many such hotspots in the UK, it should be easy but the app fails to connect). Their support keeps telling me to reinstall the app but you can't keep doing that plus how are you supposed to reinstall when you can't connect to the internet? And reinstalling has not solved the problem for me. The other annoying thing is when you use your 3G to look up hotspots using the app, it thinks you're content using 3G and leaves you there without overriding it to connect you to the hotspot. I like the Boingo service but they need to sort out the connectivity issues. This applies to the iPad and the iPhone..Version: 4.0

Useless and counterproductiveIt made impossible to connect to free popular hotspot previously easy to reach. I had to uninstall the app in order to be able to connect again. I start developing the opinion that Boingo have a special attitude in making the easy difficult..Version: 6.11.1

CrapTotally useless.Version: 5.5.0005.0

Doesn’t workFails to connect to most Boingo partner hotspots.Version: 6.7.5

NightmateTerrible. I installed this app and the only thing it proved able to do was to screw up every Wi-Fi connection in every hotel and every airport in Asia!!! what a nightmare !!! Hours of frustrating work configuring my phone over and over again trying to figure out why it wasn’t connecting to my free Wi-Fi signals ...finally somebody told me that Boingo App was the problem ...I deleted the app and Bingo ! my phone started working just fine again and picking up all WIFI signals everywhere. Lesson learned..Version: 6.17

This is a bad joke, right?This app is supposed to help the user locate Boingo WiFi locations. But it only works with a WiFi connection. If you don’t have an internet connection then the app can’t help you, and if you do then it serves no purpose. Not sure how so many 1 star ratings worked out to an almost 5 star average on the App Store? Completely useless..Version: 6.8.6

Negative 5 stars if I couldApp isn’t compatible with ios 12 or 13 and lower. Can't submit ticket because iPhone keyboard won't disappear when scrolling and no "done" key in layout. The red submit button disappears after writing a couple sentences. Using XS Max. Furthermore, wifi hotspot don't exist for the most part. Database is obsolete and not current. Incorrect names and addresses of hotspot providers listed. One can't tag a bad hotspot to tech support. Can't connect to any wifi hotspot. And definitely can’t when flying on airline despite having access and airline is qualified and equipped for wifi. App is useless. Don’t waste your time. Reported this app to Apple for removal..Version: 6.23

Consider this spywareI tried. And tried. And tried to connect to “boingo” networks. Airports, hotels, city - no luck. And more so, it will basically prevent you from logging into non-Boingo networks by trying to seek credentials through boingo. I tried this app many years ago, retried now, and still the same. It will make accessing any WiFi network 10x harder than simply using the WiFi network login page. Avoid at all costs. Will try again in 5 years or hopefully something better comes along...Version: 6.26

In app purchase problems - DOES NOT WORKI’ve never given a 1-star rating before but for this app it’s unfortunately warranted. In-app purchase of the monthly subscription seemed convenient but did not in fact work, just returning an unhelpful error message. As a result I was charged for the in-app purchase but was unable to connect at any hotspots. I contacted the developer via email and only ever received canned responses which were completely generic and did not help. I had to go to Apple for a refund. Maybe this app will work for you if you don’t use the in-app purchase. I just wish it didn’t have this feature as it’s not reliable..Version: 5.5.0005.0

Can get in the way sometimesWhen you are just using boingo hotspots this is a great app. But i spend a lot of time in BA lounges where i am asked to authenticate before i can use the web. Since installing this app i have been unable to use the BA lounge wifi because the app wants to help, but doesn't. I might end up uninstalling, and just manually login to boingo on those occasions i need to. Would be nice if boingo could sort this out!.Version: 5.2.0037.0

WiFi finder it’s notLoaded this for when I travel - it not only doesn’t find WiFi it seems to block you from logging on to hotel networks. Removed it and log on works. Also just read JsyMike’s review and exactly the same issue. When overseas boingo help is useless as WiFi blocked. Boingo you need to sort this out..Version: 6.6.3

Be careful with Boingo!Terrible! It din’t work at all at the airport… and then I realized they kept charging me a monthly fee!!!!!!! be careful!.Version: 5.6.0022

I like this appI like this app a lot and it is definitely worth getting, when it works it works like a dream but when it doesn't it's not so great. Coming here to leave feedback has educated me in some of the tricks that may improve my experience. I would urge anyone downloading this app to read other feedback for tips. I'd leave 3 and a half stars but can't !.Version: 5.0.0072

Finally figured out why I couldn’t login to Marriott Hotel WiFi! It was this app! Uninstalled.For awhile when I travel I had trouble at various Marriott properties with the WiFi login not popping up. It wasn’t too much of a challenge since I am mostly a Hilton person. A few months ago I was at two different international destinations and had to use my LTE data which was a bit of a problem. I did notice that that the Marriott properties had the Boingo WiFi here text. Then I realized that it also happened on my iPad. Hmm why would both devices have a problem? Clearly it had to be an app that was installed. Yesterday same problem while in a Marriott. Thought that may be issue and did some googling. Sure enough others had reported problem. Removed this app and voila, the Marriott Hotel WiFi login popped right up. Uninstalled..Version: 6.11.1

Boingo MobileI am a flight attendant so I travel a lot and I find Boingo Mobile very useful when it works. The frustrating thing is that it doesn't always work. I often have trouble connecting when in a Boingo/Boingo partner hotspot. On the balance though, for the monthly price I pay, it is definitely worth it for me..Version: 4.2.0043

DownloadingMastercard doesn’t download loads you will be charged not free.Version: 6.35

Not workingCheck for boingo Wi-Fi takes me to settings for some reason. I have everything enabled..Version: 6.14.0001

Yes it's good when overseas but hard to get out ofIt was great at times when overseas but very hard to get out of they keep taking money out of my account almost 12 months later after several emails it's still happening!!!.Version: 5.0.0072

Cost of this serviceThe advertising I received for this indicated that it is free. However, the user agreement contains many references to how payments will be made. At that point I don’t even understand what I would be paying for. Either this is free or it’s not free..Version: 6.33

UnusableI can't connect to the hotel WiFi where I'm currently staying without using the app. I get disconnected after 5 - 10 minutes connection time forcing me to connect again using the app. Uninstalled the app and everything is normal now. Also the suggestion I got from support didn't apply to the version of the app on my iPhone 10s Max..Version: 6.19

Doesn’t workWas in Malaysia recently, and wasn’t able to connect to any of the suggested sites the app gave me...... and kept saying no internet connection. Hopeless. Complete waste of money.Version: 6.19

DO NOT INSTALL-Kills your WiFi connection capabilities!!!This app made it nearly impossible to connect to any WiFi connection without using the Boingo app. I could see WiFi connections, and my iPad Pro would say connected, but the connection would not show in the top left of on the iPad and I would not have connection. Then after a few minutes I would get a pop up notification from Boingo that there is a Boingo connection available near me, once I opened the app and connected through the app my WiFi connection would work. Also, when connected through the Boingo app every time my iPad went to sleep or I locked the screen it would drop my connection and any VPN if that was connection. I was getting super frustrated with my iPad until I saw a post about this on the Apple forums. I don’t recommend anyone use this app or install it until they figure this issue out..Version: 6.7.5

Do not install!!!!I had install this app and after, for months, my phone could not connect to wifi from airports, hotel, etc. I would never get a "pop up" window to log in the different hotspots. I even went to talk to Mac geniuses and they could not figure it out. Even after resetting my settings, I still had issues.. Turns out it was this app that was blocking the "captive" window in hotspots to appear. As soon as I deleted that app, it started working again. Your phone will connect better to hotspots without this crappy app... Thrust me!!!.Version: 5.16.0001

UnreliableIt needs an offline map of hotspots, it just tells me to connect to the Internet to make the map work, which is not particularly useful when you're searching for Internet. Also, about half the time it tells me it has found internet, and I'm getting a signal from a provider I know has worked before, and it tells me it is unable to connect, which is rather annoying..Version: 4.2.0043

CrapDon't get it case you will have to pay when you sign up.Version: 0

A wifi finder that needs to be on wifi alreadyAstounding. This app promises to help you find hotspots so you can get online - but it only works if you're already online. Absolute waste of time and money. (Boingo's service might be worth paying for - I wouldn't know as I wasn't online so I couldn't find a hotspot to get online. The app certainly isn't.).Version: 5.6.0022

Useless for International TravelDecided to get subscription while traveling abroad. The subscription is cheaper than buying flight access one at a time. Anyway, I decided since I was going through multiple airports through Europe and the Middle East this would be a good bet. Nope. No international support. Useless. Maybe it’ll be good for domestic flights, however, not all domestic flights carry boingo. Check out there list of supported airports and airlines before buying..Version: 6.33

App breaks iOS WiFi functionsNot sure what this app did to my phone, but I can’t connect to networks run by Boingo (including several Scandic hotels in Europe this week) without using this app. And if I do use the app, the connection drops constantly, causing me to burn through cellular data. The app has made it so that in Settings on my iPhone, it will appear as if I’m connected to the WiFi network, but in the status bar I’m still on cellular, and yet cellular data doesn’t work either. It’s actually kind of amazing that they were able to screw up iOS core functions so badly with a single app. My other iPhone works fine and will connect to Boingo networks, give me the splash page, and stay connected. But now this iPhone seems to be permanently hosed courtesy of Boingo..Version: 6.6.3

Decent application, but poor customer serviceThe application works well and and can save you a fair amount of money when compared to hotel wi-fi prices or international data roaming charges. I found a decent number of Boingo hotspots in Europe. However, the customer support for the service is quite poor. The websites's password recovery did not work for me, so I had to provide address and credit card details to get my password reset - this took several days. There is no function in the website to cancel your subscription, so you have to phone or email to get this done. Using email, this took a week and a half to get done. Altogether, cancelling took over 16 days. Also note that the fine print on the contract requires five days notice of cancellation before the end of the billing cycle, or you may get charged an additional month..Version: 0

HorribleThe worst wifi you could ever buy be better off using a mobile hotspot this wifi is the worst in the world they lie about speeds they always have excuses and no results I would never recommend this wifi to anyone only reason they haven’t gone out of business is because they are con artist and somehow managed to con there way on a bunch of bases to mess up everyone’s gaming.Version: 6.31

Worst app everTerrible.Version: 0

UselessSo whoop you get free internet for 3 months while your traveling I’m told. What a load of crock!! I land at Dubai airport no internet I land at Sydney airport no internet I land at Christchurch airport and yeah you’ve guessed NO INTERNET!!!!!!!!!!!! Basically the only thing this app allows you to do is find WiFi and won’t allow you you use internet A waste of time downloading this app on to your devices.Version: 6.16.0007

Its only "alright".My experience thus far with Boingo on ios devices has not been great. The app works, but you must manually connect to the wifi first and then open the app to connect. The app does not actively flag up the SSIDs in the vicinity which are compatible, and the map of known hotspots in the app is not accurate in my experience. The biggest frustration however, is that when travelling globally and using Boingo in many airports, I find that my connection is regularly dropped, meaning I need to go back into the boingo app and connect again and again. This is extremely frustrating....on some occasions the drop occurs after only a few seconds of no user activity. There does not appear to be any keep alive option. Drops are guaranteed if the iPhone/ iPad is locked, meaning that you cannot rely on the boingo service to deliver that critical email or message when the phone is in your pocket. Overall, not totally satisfied with the app functionality or the Boingo service. It's only "alright" in my opinion. UPDATE: just tried to submit this review, and low and behold, connection had dropped again!!!!! Absolutely rubbish..Version: 5.1.0040

Doesn't workPaid a month's subscription and cancelled after 3 days. Available WiFi spots hard to find and when you find one it doesn't work. Tried about 20 times in San Francisco, got connected exactly zero times. Contacted Boingo support who were polite and tried but still a 0% success rate..Version: 5.17.0024

Poor, battery draining appIntermittent (at best) performance, seems to conflict with hotels’ wifi log ins even when they are allegedly a wifi partner and ever since I installed it, it drains the sheet out of my iphone 6S plus in double quick time, even when I reduced location settings. I will be cancelling my subscription..Version: 6.6.3

Poor wi-fi finderWhen searching for hotspots, the map shows several clusters in the area. However, when you zoom in on those clusters it turns out there are no actual hotspots there after all..Version: 6.13.0002

Ok for freeVery hit and miss with connecting to wi-fi and drops out after 2-3 minutes. I have free access but definitely wouldn’t pay for a subscription..Version: 6.15.0004

Boingo MobileDoes not consistently recognize hotspots, incl partners and free ones. May eventually pick up the link, but certainly not satisfactorily. The Mac OS app is also not reliable. The lack of reliable identification and login, detracts from an potentially v useful service. All apps up to date. I have been a subscriber for 4 years, but reconsidering..Version: 4.2.0061

Doesn't reconnect and takes over what was working wifiThis app does the basic boingo user entry, but it actually has been a big step down for use on wifi that otherwise could be connected to for free. It never reconnects like normal, rather you must go through the app each time to connect. Phone off for a minute? Oh, let me make you go through our (tr)app to reconnect. Was that wifi free to reconnect? Nah, let me make you go through our (cr)app to connect. UGH!.Version: 6.2.3

Good concept but not very efficient...I did like the concept of a worldwide WiFi network, but in practice it is not functioning very well overseas. I gave it a try on in few countries to have a connection success rate of less than 25 percent. Coming back from one of my trip, I reported to the company the difficulties that I had at a specific location where Boingo advertised services to be told that I should call from that location on a toll free number. I gave that a try on a following trip, after 40 minutes of answering questions and trying to fix the problem with a technician I had a temporary fix (as it didn't work at the same location on a later date). The icing on the cake of that "toll free" call was the surprise cost of $40 from the local cell phone provider. In summary I've been very patient with the system, but now I give up. Certainly a good Marketing exercise, but based on my experience poor technical results as it relies on multiple affiliated networks which they don't have a great control over..Version: 0

Too much battery usagePoorly written app which uses way too much battery life. The job it does is good and important but kills my battery. Deleting it until the developers fix the issue..Version: 6.33

Boingo a bombWorked once - when I signed up. I was traveling internationally and it just didn't work. I was in the Tokyo airport and could not connect? Tried everything to get it to but gave up after an hour. This application should be easier to use. It should allow for automatic connections to Boingo networks without having to launch Boingo each time. I was able to log onto a non Boingo network and go to the FAQs on the Boingo site and found little useful information to assist. If I have to phone tech support each time I need access it isn't worth the trouble. For $10 per month it needs to work flawlessly and without the current effort. To be fair I called to cancel this account and they asked me to reload their mobile app and try it again for another month at no charge. I will update my current rating bases on the results of the next months results..Version: 0

Seems brokenWhenever I click to look for a network it just takes me to the Settings screen. I already have it set to Allow everything for the app, but still keeps sending me there..Version: 6.14.0001

Worse app and serviceStay way from boingo doesn't work in most places like Vancouver , Calgary, Frankfurt , Warsaw , krakow , Seattle ... Don't use that service..Version: 5.6.0022

Credit card for free trialI don't think u should have to give ur credit card number for the free trial.Version: 0

Purchased subscription from app store but cannot loginI just purchased the $9.99 subscription from app store. I was expecting an automatic login but that didn’t happen. Clicking on restore account (purchased a subscription with iTunes?) throws an error. When i try to reset password, it says I do not have an account associated with my iCloud mail. I have accepted now that idk how to use the app. Help!.Version: 6.33

Prevents WiFi connectionsI couldn’t figure out why I was connected to the WiFi at my hotel on my iPhone, but the phone was refusing to actually use the WiFi connection. A quick search revealed that this app actually prevents you from connecting to certain WiFi access points! Deleted the app and now I can connect just fine. This app is worse than useless, it is actually detrimental to your phone even when you’re not using it!.Version: 6.17

PatchyWifi is good when it works but sometimes refuses to connect. App needs support for iPhone 6's native resolution and needs optimisation for ios 9.Version: 5.8.0001

Buyer BewareEasy to get access but times out often. They have no problem accepting credit cards and billing each month but make it next to impossibe to cancel at anytime like they say you can. It's hidden. Good luck after you paid. Have to call Visa..Version: 0

Very poor service!Very limited service and available wifi even in city of paris area..Version: 5.4.0056.0

Update CrashesThe new update is crashing.Version: 6.5.4

Don’t do itPurchased through ITunes Store for $13.99 Canadian. Quick to take payment but error message saying having trouble setting up account and to try again later. Error 1000. Customer service is non existent. Still waiting. Not impressed..Version: 6.4.9

Broke my WiFi connection.This app disabled the WiFi connection on my iPhone X during my stay at two different Marriott hotels. Using the app to connect to WiFi only worked for a few minutes before returning to cellular data. Uninstalling the app fixed my WiFi issues completely..Version: 6.12.0003

Doesn't work properlyAug 2013: after using the app for a month I am convinced this app is pathetic. It has never connected automatically even once even though I have switched the option on. Even manually connecting it takes multiple tries. It keeps showing error that wifi hotspot is not selected even though it is. First of all auto login doesn't work even though I am loggied into the app. I always have to launch the application once; then ask it to connect. It gives and error message saying it is not able to. Then I have to kill the app, relaunch it and try connecting it again. In some case I have to repeat it multiple times to connect. I have tried it on my iPhone as well as iPad and in different airports in US and Canada. The experience is the same, which means bad. In Atlanta at the international terminal F near the food court, the signal was so week that it would not connect most of the time. Even when it does, it would drop off quickly. Not happy with this service at all. But I am going to keep it for few more weeks and see whether anything changes..Version: 5.4.0056.0

Hardly ever it worksYou never get connected right off the bat, you have to go through a whole lot of loops to get connected. And test speed alwyas fail. If it wasn't for Amex not worth paying for it!.Version: 6.33

Takes over hotel Wi-Fi and then needs constant reconnectUpdates have made this app really bad. To maintain continuous connection with hotel Wi-Fi, I’ve had to uninstall the app. Once uninstalled, connection is perfect. Install it again and the same issue. Not going to renew the service..Version: 6.7.5

WORTHLESS!This doesn't work at all, what a waste of money..Version: 5.5.0005.0

Login error in app.Cannot login in app. Can login from website..Version: 6.33

Prevents login to hotel Wi-FiTrouble is, ISS a hotel Wi-Fi is recognized by boingo as an available hotspot, the boingo pop up prevents the hotel login screen from opening. Struggled with this over three trips before I figured it out. No obvious way to disable auto login attempts in the app settings. So the app is deleted until this is fixed..Version: 6.17

Speed Test FailureSpeed Test no longer works. I have iOS 13.Version: 6.33

Doesn't workThe moment I install this app, open networks that are NOT boingo become impossible to join. Had to uninstall to get connected!! Terrible....Version: 6.6.3

Boingo purchaseI paid for monthly unlimited on my computer which said I can use on up to 4 devices. Why did it charge me again when I tried to download the app on my phone?.Version: 6.31

The most useless app ever.I’ve been in central Rome, Florence, venice, Paris, London. It’s hard to locate any wifi hotspot. Followed the direction to the nearby hotspot, the connection I was inconsistent and slow..Version: 6.34

There is a hidden service charge!It says it is free but when I want to use I have to pay and it is not to say for how long I am paying!.Version: 6.33

Unusable due to constant crashingIpad 4th gen 128gb.Version: 5.3.0051

Poor servicesVery poor services. Don't waste your money. I'll make a complain to apple store..Version: 5.6.0022

Disappointing coverageBought this for wifi access during travel through UK, France, Spain and Italy. I did not find it particularly helpful for wifi.Version: 5.6.0022

Interferes with wifi connectionTraveling in Mexico with family. All other family devices are working fine, but my 3 month old iPhone 6 constantly loses connection with the wifi. On a hunch, I delete the boingo wifinder app, as it's the ONLY difference I can think of between my phone and the wife's which is working perfectly. Bingo. Wifi works fine. At least it indicated which wifi to connect to at the resort....Version: 5.12.15

Really disappointing!!Since I joined Boingo the only place where I can get connected is Heathrow and that's after more than 25 attempts every time !! When abroad I've never been able to connect to any of that so-called hotspots!! Very frustrating !! Customer Service is useless. I have sent a few complaints and all I had were automated replies telling me to reinstall the app or try different settings. Sent a request to cancel my subscription and now they're offering me a temporarily half price membership. Unfortunately I have to decline it because the price won't change the quality of their service..Version: 5.1.0040

Not recommendedIt has billing issue. I canceled my plan on March, but still getting charged on April..Version: 6.29

Wifi blockerThis app blocked me from connecting to other none boingo hotspot. For example Marriott hotels. Supper annoying.Version: 6.31

PoorDon’t bother -crap app.Version: 6.32

Useless!Dont waste your money over useless application. It doesn't work!.Version: 5.5.0005.0


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