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MyCadillac App Complaints & User Negative Comments 2024
MyCadillac app received 50 complaints, negative comments and reviews by users. Have you ever had a bad experience using MyCadillac? Can you share your negative thoughts about mycadillac?
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MyCadillac for Negative User Reviews
✓ Was good, but now it’s notI’m the type of person that lives by “if it’s not broke, don’t fix it.” First, I would constantly have to sign in every time I tried using the app and now I have this shop accessories message in the front of the key fob and CANNOT get it off; thus, I can’t use the fob. Very frustrating as I used this feature daily, especially in the morning to warm the car up for the kids and I… I tried waiting a couple of weeks to see if there would be a bug fix update, but still nothing. I will give it one more week and then I’m cancelling. Furthermore, I’m embarrassed that I have over $100k Escalade and my co-worker has a Ford Escape and has 0 issues with their app. Ughhh.Version: 5.12.1
✓ Remote startFirst day I could use the remote start. Now the app says the remote start is off? I can’t get it to operate. What a joke!.Version: 5.7.0
✓ App glitchesRecently the app has been unable to start my car and sends me “phantom” services messages. Have deleted and reinstalled the app with no improvement..Version: 5.21.1
✓ Poorly tested, underwhelming app filled with bugsRepeated issues that generic a non-specific generic error “An unexpected error has occurred. Check for an app update.” Sometimes the unlock or lock button remains frozen after using it, closing the app and then re-opening the app. Does not work well for modern drivers such as myself who have a Metromile receiver in the D-link port (had this in my Benz prior without any issues). Again, gives a continuous error/alert status under “Vehicle Status” and the “solution” displayed does not work. Pretty ridiculous and disappointing experience while trying to use this app with my 2020 Escalade. I definitely expected much better, I sure hope Cadillac/GM reads reviews and gets this stuff fixed. It’s extremely annoying. Also, why does the app not display locked/unlocked status on open (even if you open app and take no action)? Very frustrating not being able to see current status like that. Many other manufacturers apps have this, such as Volvo’s app (which is phenomenal based on personal experience)..Version: 5.7.0
✓ Should be freeThis app is extremely buggy and very unreliable. When I paid the $160CAD annual fee (the most I’ve ever spent on an app) I expected a polished and perfectly functioning app. That is the exact opposite of my experience using this terrible app. It rarely opened without some issue; either losing my login info and then not accepting my correct credentials, or just not loading anything at all except a server error message. This is a glorified car starter app that barely performs even that function appropriately..Version: 6.22.0
✓ It sucksSucks.Version: 5.7.0
✓ Horrible always something wrongI like the idea of the app I don’t think that when you’re paying as much as you do for a Cadillac SUV that you should have to pay $15 a month to be able to lock or unlock your car with your phone but regardless you pay the fee and it really should be prorated each month because it hardly ever works with OnStar, you try to do vehicle location and vehicle location is down tells you to try again later to get tech-support says to delete the app and reinstall still doesn’t work a day later it might work it sends you notifications on your vehicle showed I had eight notifications I go to read the notifications and that doesn’t work cannot connect try again later a day later it works but now the notifications are gone I tried to open the app just to see what the oil life was on my vehicle to see if I needed an oil change system air try again later. Go to use it to start. My Cadillac sits and spends and says cannot connect. Extremely frustrating and useless app that struggles to even work..Version: 6.20.0
✓ New app CadillacNot as user friendly there should be a way to stay logged in- not have to log in each time to use it. Menu seems reduced also not as many choices.Version: 6.0.0
✓ Pete MarshallNever works properly. Every time I use it I have to reset it in order for it to start. Why do I have to agree to the terms and sign in for every use????? What happened to the old app it was 100 times better. I Send in information on what takes place and nothing changes. Frustrating so I guess the only answer is to use the key fob. Not sure why I bother paying a monthly fee when the app is supposed to be part of it..Version: 5.7.0
✓ Gets worse with each updateEvery single update seems to make this app worse. Features are hard to find, don’t load, or the app itself won’t let you in..Version: 6.19.0
✓ New appThis app used to be good. In the last several months it is a complete waste of time. All it does is log you out. Apple Watch app is a waste of time because it all it says is your logged out. Get it together and please fix this. In this day and age there’s no excuse for this. I have a paid on star service and expect better than this..Version: 5.4.0
✓ Remote car startOver half the times that I have opened the app to use the remote car start it’s “off”. The main reason I use this is for that option and it’s rarely available..Version: 5.7.0
✓ App issuesWon’t let me open.Version: 6.19.0
✓ JunkIt does nothing.Version: 5.7.0
✓ Buggy and tech support unable to fix7 months after purchase, my Cadillac app still buggy. Tech support has had the issue escalated to the department that actually thinks they had the answer, but unfirtunarely they didn’t.Version: 6.2.0
✓ Terrible appThis app gets worse with each update. Used to work great all the time and now it won’t even start the car, which is what I need it for. Terrible app.Version: 5.8.0
✓ This app could be way betterThis should just be included the basics with your purchase. I don’t think it’s very cool to offer features that should be with the vehicle such as the lock and unlock maybe the auto start yeah, I get that OnStar isn’t extra, but some of these features should just come with it for free especially when they’re inadequate who wants to pay money for that. The login is very inadequate and slow. if you wanna login and then unlock your car, you’ll be standing there for a while if it even works, and it’s never logged in to be able to use on your apple watch either because the login needs to happen on your phone, is so slow and Many steps your service is bad it doesn’t work well. Definitely not worth the money.Version: 6.22.0
✓ Lost home page featuresSince the update i can no longer unlock or lock or access the home page features anymore……why?.Version: 5.5.0
✓ APP STILL NOT WORKING SINCE iOS 14I presently own 2 new Cadillacs, and have owned Cadillacs for decades. Until recently, I have loved this app, starting my car from my watch, checking fuel level and tire pressure from my iPhone, etc. Since iOS 14, I keep getting the “white screen of death” so many reviewers here have spoken of. I am running the latest version 4.4.0 which was released only a week ago. I have uninstalled and reinstalled this app several times to no avail. In a little over a year, Cadillac will be trying to sell me a battery powered car with wonderful new over-the-air features. How can they possible look me in the eye and tell me how wonderful it will be when they can’t get this simple app to work? I was excited for a Lyriq until this... Cadillac: Please help and fix this app! It will go to restoring some faith for the future....Version: 4.4.0
✓ New update has loading issuesMy other vehicle won’t load in garage part of app. Please fix this bug issue.Version: 6.15.0
✓ Complication STILL not updated to work with Apple Watch Series 4 watch-faces.The Apple Watch Series 4 has been out long enough now that the developers should have fixed the issue where the My Cadillac complication can not be added to the new Watch faces available for series 4. You can add the Cadillac symbol, which is the complication, to the old Watch faces but on the new Watch faces, the Cadillac complication does not show up as available to add. I brought this to the developers attention within days of series 4 release and I got replies from people who had no idea what I was talking about offering help for things totally not associated with this issue. One even said to reach out to OnStar... seriously?! Updating yet again: It’s been quite some time since Apple Watch series 4 was released and the developers STILL have not updated the complication for this app to work with the new watch faces that were added beginning with Apple Watch series 4. So this app can only add complications to watch faces that existed before watch OS 5.0. Come on guys, this can’t be hard to understand or address at this point..Version: 3.22.0
✓ “Keep Holding “I like the app however it is becoming frustrating. When you try to start, lock or unlock your car you must “keep holding” down on the button and this is incredibly inconvenient. When trying to get kids ready while baby also in hand and wanting to rush out the door all at once having to hold down on the start button for what literally feels like forever is incredibly frustrating and inconvenient. If I remember correctly before the last several updates we did not need to “keep holding” can you bring that back please?!!.Version: 5.3.0
✓ Two-factor authentication is killing thisThe app used to be super fast and great to use. I now have to get a code sent to my email *every single time* (and the phone code doesn’t work), hope that the app doesn’t refresh and need a new code, accept the agreement, agree to use long range command, enable Face ID, and then I can start my vehicle. I have to do these steps every single time I use the app. It’s not worth the hassle and I will be cancelling my subscription..Version: 5.13.1
✓ 5 stars or1 star?Had to divide my score. You get a 5 for the day after we bought our new car, On Star sent us a message to get the Air Bag System checked within a day. Dealership said to ignore. When we got in the car, we got the same dismissed message from the car display. On 3rd day, car sent a Passenger Restraint system message with only 1 person in the car. On 4th day, Air bag message again appeared in car. We took it to service department, they said ok to drive until they could get a loaner car. Finally, on the 5th day, we took the car into service again. They ran a quick diagnostic and got 2 green lights and 1 red light. We left it and no loaner available. Three days later, service says air bag module needs replacing. They will order one but it will come from out of state and will take at least a week. New car, will be in shop for almost 2 weeks (if we are lucky). Not happy! Never buy Cadillac again! But OnStar alerted us to the problem quickly. Gave 1 star because the app will not load onto my phone. Not compatible..Version: 5.19.0
✓ Not StableCan’t rely on this app. Had no issues with the GMC app but Cadillac has not worked from new (thought it was the same). Constantly have to restart iPhone XR. Still does not always work. Says it’s unlocked and it’s not, and visa versa..Version: 5.9.0
✓ Great when it works!So many times when i need it it just won’t connect.Version: 5.17.0
✓ Unless you pay for OnStar, not very useful at all, and even then not very useful.The app is pretty much useless unless you pay for the expensive monthly OnStar service. With today’s technology built into phones and watches, especially Apple products, OnStar is quickly becoming an obsolete product. I don’t need it to call emergency services if I’m in an accident, my phone and or watch can automatically do that for me. I don’t need it to track the location of my car, a one time payment for an AirTag can do that for me. So basically this app is useful for only being a remote if I am out of range of the key fob. Or the one very useful feature of showing everywhere the car had been driven if you handed the keys over to someone else…if you were not already tracking it live with the AirTag..Version: 6.22.0
✓ DOES NOT WORK WITH 2024 LYRIQ!This app is extremely frustrating! I want to start off by saying that I’ve already been in contact with the EV concierge numerous times. I’ve even spoken with On Star, so please do not reply with canned statements about contacting you for support. I have a 2024 Lyriq Sport 1 AWD, and I can count on one hand how many times I was able to remote start my vehicle, lock/unlock the doors or check tire pressure. You almost ALWAYS have to delete the app and reinstall in order to send a command that works. People are actually paying for this monthly, and it is absolute trash. With that being said, I’ve never had any issues with the app when I had my 2020 XT6. It worked every time with no complications. I honestly think it’s an issue with the faulty software within the Lyriq. When the app tries to connect to the vehicle, it always comes back with an error. GM, please address the countless bugs in the Lyriq as well as the MyCadillac app. This app seems to get frequent updates, and the Lyriq should receive the same. You all are charging top dollar for these vehicles and claim to be “The Standard of the World”, please do your due diligence and live up to it..Version: 6.22.0
✓ AwfulWorks when it wants/ only vehicle app I’ve ever had that I have to pay to continue using services. Thumbs down.Version: 6.16.0
✓ Needs an overhaul after the format changed to being unusableThis app used to be great. After the last update, the app as trash. And holding the buttons down is very, very time consuming and halfway works. Most of the time you have to let go and try to restart up to four times. I usually end up going to get my keys since this feature is horrible after the update. Please change to a different model or I'll have to cancel and keep my money until you come up with something that doesn't require me holding longer than what it takes to find and hold my keys instead. This is horrible. The facial recognition also doesn't stay on..Version: 5.0.1
✓ Constant and annoying acct login promptsRecent updates seem to have now forced constant acct logins rather than the simple PIN with the app previously opened. Then I have to decline saving the password every time. Other than the onboard manual, this app is a stressor and brutal to use. Fix the app and bring back the simple PIN access..Version: 5.11.0
✓ Worse and worseThe app has seriously started to struggle lately. Used to work fine but recently all sorts of issues connecting and sometimes the remote start button or unlock buttons aren’t even available. App freezes. Needs a LOT of work asap.Version: 5.7.0
✓ Extremely Slow If It Works At AllI recently purchased a 2024 Lyriq so I am on a OnStar trial subscription. If this is an example of the performance I should expect once the trial expires I won’t be subscribing. When I open the app, the charging status should update immediately. I should not have to press “update”. Once I do press “update” the response takes FOREVER if it does at all. Often it just gives up and revers back to the original / last update. When I press lock/unlock start, etc. it takes FOREVER. Often it responds with “Server unavailable or did not respond”. Cadillac documentation speaks of features; for example, themes to go to the app that is not found. The click and hold is annoying. One should expect an typical smart phone response. There is so much more … I last had a Mercedes Benz who (prior to AWS) had their network on prem in Germany and even then I had an average 3 second response from their app. GM / Cadillac is a US company and there are many cloud technology options. Again …. If this is the level of performance I should expect I won’t be subscribing..Version: 6.22.0
✓ App issuesCan’t seem to start to different vehicles at the same time. To restart the same vehicle for the second time you have to wait or sometimes exit app to get it to allow you to start twice. It’s a deisel truck in Canada it needs more than 15 minutes per cycle..Version: 5.20.0
✓ Used to be a good app.The original app that has worked for over a year was replaced by a piece of real crap. In the past you could press a button to start the vehicle and it always worked. Now you have to log in each time and then hold the start button to get it to send. Out of more than 50 times trying to use the new and improved app, I have gotten it to work three times always after more than three attempts. Also I have never gotten it to unlock the vehicle. Now it has also stopped communicating with the car so all the info on tires and mileage not available. When it comes time to renew I will NOT be renewing this service..Version: 5.0.1
✓ Never worksThis app sucks. It never works..Version: 5.7.0
✓ Worked great until it didn’tThe app is absolutely useless for me now after about a year of seamless use. When I log in there is an overlay about shopping for accessories that covers the remote actions to start/unlock/lock. Clicking on it doesn’t make it go away. I also no longer see my vehicle stats like gas level, tire pressure, etc when I click on vehicle status. It takes me to a general menu. When reaching out to tech support they told me to log out and log back in using my password and not biometrics, didn’t work. I was then directed to uninstall then reinstall, still didn’t resolve the issue. So now I have a useless app, very frustrating..Version: 5.12.0
✓ TempMy Tesla app allows the temp to be set from the app. This needs to be added..Version: 6.0.0
✓ Can’t login anymoreSince I changed phones I can’t login anymore.Version: 5.20.0
✓ Decent app but flawedNot exactly a review but a general comment. Wouldn’t it be great if this thing would tell me if it my doors are locked or not? Seems like something that should be automatic instead of me forgetting if II led it and going through the process..Version: 3.26.0
✓ Doesn’t WorkAfter bragging about all the features of the latest update, the app no longer connects to my vehicle. It doesn’t do anything. There’s no option to roll back to the previous version that worked just fine. There’s no option for zero starts or I would have given that. Awful…..Version: 5.7.0
✓ Slow and buggy with LyricIt worked great with my XT6, but it’s slow buggy and often does not complete the commands with my LYRIQ. The app chooses the wrong charge percentage and overrides the dashboard instructions…then times out.😤sending me out or the car to ensure the battery will charge to 80%..Version: 6.22.0
✓ Good unless you use family sharingThis app works fairly well unless you want fast notifications for issues like an alarm going off. The only option is to send notification to your email. But at least you can control your Cadillac from the app. However, if you share your account with a family member, the app doesn’t recognize the second person logging in and adding a vehicle is joining someone who already has control of the app and the vehicle. It starts from scratch. You have to make a new onstar account, give another credit card, etc. The second family member can’t control the vehicle until that all done a second time. Very frustrating. On top of that, though Face ID is enabled for the app, it’s not working. I can unlock and start the vehicle and get into my account without having the phone see my face. I know Face ID is working for apps because it’s working for another vehicle app I have. Try to report a problem with the app .. that doesn’t work either. Apple won’t do anything because it’s a free app. Click on developer website link and it take you to the standard GM webpage..Version: 6.0.0
✓ Update wasn’t readyAfter the latest update to the myCadillac app, i noticed that when i try to use the application on my Apple Watch it just tells me to sign in on my phone. Even though the phone is unlocked and signed in. Also, i noticed that the FaceID option does NOT work for the new application as i have to type my PIN in every time. I’m not too thrilled the ability to see where my vehicles are at on the map has been removed as well. I enjoyed that feature for peace of mind. I enjoyed the application before this new update as it was 100% functional. The new layout is beautiful, but only if it worked as it should..Version: 5.2.0
✓ Needs Some WorkWhen this app is functioning as designed it is great! But 90% of the time it is not. My main purpose for using this app is starting my car early on cold mornings to defrost and almost every time I go to start it there is some glitch in the app preventing me from doing so. The start button will say “off” instead of having the start symbol. When it says “off” you are not able to click and hold down like normal. I’ve also had similar issues with the unlock button, to the point where I had to call to get my car unlocked (because the app locked my keys in my car). It will also error out completely and not load anything and does not fix when I close the app. The only way to fix this glitch, to my knowledge, is to delete and redownload. I end up deleting and redownloading this app multiple times a week. Is this only happening to me??? :(.Version: 5.7.0
✓ ImprovementsWould like to see the app supported by shortcuts, instead of having to go onto your Home Screen, we could be able to say “hey Siri… start my Cadillac”.Version: 5.20.0
✓ Slow to updateI own a 2024 Lyriq and the feature of this app that I find most useful is the battery status (% charged, plugged in status, and time to full charge). Unfortunately, it often takes the app over a minute to update the status. The app also consumes a tremendous amount of iPhone battery power while waiting for an update, causing the phone to get very warm. My expectation would be that a modern app connected to a modern vehicle would take a second or two to update, and ideally would prove real time and historical information on the EV battery charging process. I realize that limitations may be due to GM’s use of apparently obsolete and/or overloaded OnStar communication technology, since all traditional OnStar remote vehicle control features also have this unacceptable lag / delay. In my opinion, it is inexcusable to force the customers to suffer this lag when the vehicle has a high speed data plan with AT&T and is also connected to our home WiFi network..Version: 6.14.0
✓ Doesn’t work for watchI have the Apple Watch series 6 with the app in it, and it just doesn’t work. The only reason why use this is so I can leave my phone behind as well as my keys when I’m out with my lids. Or If i want to start my car when I’m running errands. Every time I try to use it, i get the message that I need to be logged on in my phone. When I check my phone, I am logged on. Only when I log out and log in again, it works. Which beats the purpose since I am already on the phone, and I can just use my phone to start my car. Also, sometimes I go to the app on my phone and there will be a black screen only. I cannot use trolls, and it seems like it’s frozen. I have to restart the app or sometimes uninstall it in order for me to make it work. Long story short it defeats the purpose of having it with all of these inconveniences. I rather just carry the key..Version: 5.2.0
✓ Never works to start vehicleDeleted and reinstalled App so many times and still fails.Version: 5.8.0
✓ Unable to start car sometimesI only use this app for the command start and sometimes it doesn’t work. I don’t know how you can charge for something that isn’t consistently available. If it doesn’t work all the time then it should be free..Version: 5.8.0
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MyCadillac works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or contact MyCadillac.
⛔ MyCadillac Problems
